Wheelchair-accessible entrance
Yes
CubeSmart Self Storage in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-574-2194
Site: https://www.cubesmart.com/new-yo...
Site: https://www.cubesmart.com/new-yo...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:9AM–7PM
CubeSmart Self Storage in other cities:
Comments (153)
Youd think these people are collections agents with the aggressive attitude they have with bills that are slightly overdue. My wallet got stolen and I had to replace my credit cards, in that time they called almost every day and when you do try to speak to someone they are rude and unhelpful. They love to threaten you as well so if youre not into being berated, belittled, and harassed Id reccomend getting a unit somewhere else.
Marc and Manager Jeselyn assisted me with my Move in today. They made sure the Cube fit my needs and also serviced me within the Building. The Staff is attentive, polite and professional. Exceptional Customer Service and Team-work!! Come to CubeSmart Bushwick for all your Storage needs!!
This place helped me store my things until the last day of a horrible experience which made me feel very glad I left and found a better storage place with 3x less fees and people who speak to other humans like we have value and worth.The lady at the counter helping me literally chose to go back and forth and into an argument with me. Not listening to the customer, me — which in my opinion even though I was checking out, she could have had a chance to upsell me and perhaps encouraged me to stay with a kind attitude and approach etc Instead, she evaded my questions, questioned my motives, accused me of things while I was telling her I truly didn’t do intentionally but out of my ignorance of their rules. It was a very disappointing experience to say the least. I am glad not to give a company my money to get treated like trash by it’s employees. The young man working next to her apologized on her behalf eventually, he took time to listen to my concerns and helped me complete the transaction after a long back and forth with her. So sad.
I’ve come here almost everyday this past month in and out of 3 different units, moving is stressful but every time I see Jeselyn she always has a big smile and is very helpful. Wish all staff members was as nice as Jeselyn
Excellent service, the premises are super clean and neat, easy to get things in and out of the unit, cars available for the bigger loads, the customer service is great, Jess make the on boarding process a breeze.
They are the worsttttttt. Pls do not put your stuff there. Pay more somewhere else for less drama and fake made up fees.
It is clean and quick service… staff was very friendly
Jesselyn and Marcelino were excellent they deserve more than 5 stars for their amazing service. It’s really hard to find staff who disabled the qualities and care that the did when serving me today
I had a great experience at this location. Janeka Helped me. She made things smooth and easy. I came in about 30 min before closing and she helped me move my stuff in quickly. Despite there being little time, her service was great as well as fast. She explained everything to me thoroughly and made sure I understood by answering all questions. Thank You so much!
Great storage. Amazing service! They follow up with you from the moment you book until the keys are in your hand! DaShawn personally helped me sort out some of my stuff and made sure I didn’t leave anything behind that would get me fined. Highly recommend!
Do not rent here, deals are misleading.. hidden fees, disgruntled and passive aggressive workers and management
It was easy to do everything and access my unit while needed. I needed the unit as a between space for my items while I waited for my new apartment so it was appreciated how easy it was and how kind and funny the employees at my location are. The only issue that I had was with the inconsideration of other customers.
Best manager hands down! Always very friendly and helpful. If youre going to get a storage unit in Brooklyn...this is the spot.
The prices are very high. I thought I was going to get the first month free. No such thing. On line your asked when do you need a Storage unit, I said I wanted for the 20th of the month but, the lease was drawn up and I was charged the same day. I originally thought I was making a reservation and my least would start on the 20th. Wasted a whole week not be able to fill the storage. Another mistake I made was thinking the place was 24hrs. The place closes early. This was not good for me because I cant start anything till late afternoon. I also ordered a smaller unit on line then I need. I was shocked to see how small the unit really was. The store manager was really helpful. I got a bigger unit and was able to still stay on the ground floor. I believe prices vary depending on your storage location. I recommend you go check out the place. Order your unit when your ready. Go on site and see what your getting before signing your lease. Make sure to call and confirm if you use the moving (free?) service offered, as no van may be available. It irks me sometimes when one person spreads their belongings all out and block everything. Or that giant stair latter is pushed in my way. I just want to get in and out. The big rat traps had me a little worried. But the place seems well kept. The lock seems a little flimsy. Double check your lock before you leave. Make sure that storage is secure. Overall I would still recommend this place. Its just not a good time for me never had to use storage before.
Experience was ok until one employee said it was ok to place trash on curb for city to pick up then the manager Alyssa blind sides you with a $100 charge. And General Manager Gary is very rude and unprofessional. Really should give this facility 1 star.
I rented here and the experience was superb! The hours are long so you can come early in the morning or after school / work which was convenient for me. The security is A+, every customer gets their own access code so I felt like all my belongings were safe! Everyone there was so wondeeful especially Tiffany who was above and beyond, they had great tips about where to get furniture supplies and other things nearby. Thank you!! Do your storage rental with Cube Smart!!! They have boxes moving supplies mattress bags etc... locks...everything you need!!!!
I am so happy with Jeselyn customer service. She is so excellent with her service. She nice to us and her other customers and shes very helpful:).
I’ve been going here for 3 years now and have always found the customer service here to be top notch. Jeselyn and the team are resourceful and always super friendly.
I’ve has the worst moving experience after selling my house. I can’t to CubeSmart and met Julissa and Tiffany which quickly turned things around. They made my transition into storage so much easier and saved me a lot of money by offering the 1st month free. Just when I thought I was done with my move turned out I needed a second cube. I came back and they quickly helped me. Overall great staff and teamwork!
Manager Jeselyn and her colleague Marc at CubeSmart Bushwick are attentive, quick to problem solve, and dedicated. Very appreciative to have found such a pro-active storage solution team. Best customer service I have found anywhere.
They randomly, without warning, jack up your rent price without even telling you. This happened after only using them for a few months - even during the pandemic theyre price-gouging. The free move they promised was also a mess, with the mover going off to move someone else in the middle of my move. He was incredibly rude and refused to help me carry anything, until he realized I was paying him $100 extra just to actually help me carry things. An overall terrible experience.
Hands down the best self storage unit that Ive ever stored things at! Its clean, secure, no rodents or roaches, and the staff is friendly. If I ever find myself needing to store stuff in Brooklyn, this is where Ill be going every time.
Incredibly helpful and patient staff members. The facility is very clean and easy to maneuver yet seemingly secure. Moving during the pandemic was already a headache and CubeSmart made the process almost effortless.
We had a super easy experience here. Jeremy helped us moving in and moving out. He was just the greatest with customer service; and helped get me the best price when I realized I had reserved the wrong size. Will definitely use Cube Storage again, and hope Jeremy is there when I do.
I had to move my daughter from Boston to Brooklyn in 2 days. Found CubeSmart - the unit was affordable, clean and convenient. Most of all the staff was extremely helpful. Angie Cruz went above and beyond to help us make this move successful. I appreciate her hard work and patience while helping us. Thanks so much Angie!
Julissa and Angie. The service at this location is exceptional. I get the best treatment whenever I come on. They make sure the store is well stocked and they respond to anything I need. So without exception I give them and excellent review.They both do a wonderful job.
Super easy to get your unit and a great deal with truck and driver to move your things! Janeka at the store was incredibly helpful and made the process very simple. She walked me through step by step within a few minutes.
Angie was great! Very efficient. The storage facility is very clean and clutter free. I came in the day before with a lot of questions and they walked me through everything regarding my reservation. I reserved for the next day and filled out all of the paper work on site. Angie and the crew answered all questions I had and was transparent about costs and services.I would highly recommend.
Angie Cruz is a very pleasant and helpful young lady. This company should do whatever it takes to keep her happy. You dont find many as pleasant as Ms Cruz so I would suggest that you give her a raise and a contract forever.
I must say that the service was exceptional. The representative Julissa was very kind, courteous and patient with me in answering all of my concerns. Because of her service and professionalism I rate this business 5 stars.. awesome service..😄‼️‼️
I work with select exterminator I visit the store today. Met with the worker name Mark Ramos he was the maintenance worker, he was so respectful nice helpful show me around the store. He do a good job, it was so clean and maintained properly by Mark. Thank you so much for keep cubesmart so clean.
I dont normally take the time to write reviews, but I was blown away by the customer service provided by David Bartholomew when depositing my items to storage. We pulled up at closing time and not only did David allow us to put our stuff in, he even helped out and did so with a great attitude! Every company would be lucky to have a guy like David on the team that goes the extra mile for his customers!
The storage unit was always clean and safe! Staff manager Jeselyn Calderon was very pleasant and helpful with assisting to my storage concerns.
Ok so I needed a storage on a Sunday 30 minutes before all of the cube smarts were going to close. I booked a reservation across town and I was not going to make. Rushing to the original location that I planned to store at, I drove by cubesmart at 1220 broadway in Brooklyn. I rushed in hoping to get some kind of help being that it was about to close. Tiffany Martin was at the desk. She asked about what I needed and how much I had to store. Even though the facility was closing soon, she made time to show me multiple units and helped me decide which was best. She was very helpful with my family members. Her engagement with the other customers was even surprising. They were so well acquainted with her. My last minute moving experience sucked but Tiffany made my storage experience phenomenal. Even my family members were happy with the outcome. We were going nuts trying to find a storage that would accommodate us at such a late hour on a Sunday. I’m so happy I drove by Tiffany’s store.
Team of Manager Julissa, Jess and Marc are always accessible to help; best customer service and professional storing within the area!!
Again the lady behind the counter is super super rude . Both of them are . Good thing there are two storage places on the block . This one for the customer service is horrible
Jeselyn is so professional and Julisa. Love this Cube Smart and Marc is so quick and effective when needing to service a lock
This place is awesome, I was able to get my stuff stored and felt very safe. I have to say the Julissa was extremely professional from begging to end and because if that I will continue to do my business their and recommend this to anyone needing their services!
They rented my friend a unit without activating the code. I had to return to customer service desk twice to resolve the issue. The General Manager Julissa was unfortunately not very helpful in resolving the issue, which was slightly confusing considering I’ve had wonderful experiences at other CubeSmart locations. This was after being advised to make a questionable decision on storage unit size — she encouraged us to select a larger unit because there was a promotion for half off the first month. After explaining we needed the unit for two months, we ultimately pressed her to do the calculations that showed the unit with no promotion was in fact the cheaper option.None of this is particularly horrific in terms of customer experience, and the facilities seem to be in clean order and good repair. I was just so disappointed after my experiences at other CubeSmarts, and the utter lack of attention to detail coming from the GM makes me worry about how the rest of the customer support must be. After the second trip to correct the code situation, they made me go out th front door into the summer heat and try the code outside to regain access to the facilities instead of the shorter trip through the inner hallway. You’d hope that after the company itself made a mistake (twice) they’d understand a customer’s frustration and go out of their way to provide better assistance, but apparently not.The facilities maintenance personnel and other customers were more helpful than the manager and people behind the customer service desk.
I came in to view a storage space and Janeka was working all by her self and she was sick and even with her dealing with multiple people she was so kind and informative I had many questions and she took her time to answer all of them. Despite the fact that I can tell by the look in her face that she was very weak she held her composure. She is an amazing Manager and I will be back to rent the cube on Tuesday. And I will also refer friends and family to this facility just because of Janeka. I look forward to handling business with CubeSmart and Janeka in the near future.
I had a wonderful experience. Janeka Watters made me feel very comfortable and welcome, despite the fact that I walked in close to closing time. She was fast and efficient in getting me exactly what I needed while being kind and friendly at the same time. I feel good knowing that my items are in her care and will be looking farward to using this cubesmart from now on!
Not worth the price. Limited hours which is ridiculous for New Yorkers schedules. The price went up and nothing improved. I preferred the company that owned this space before cubesmart took over. I found something cheaper and closer to my home with better store hours. Look for other alternatives before here. Clean space though but understaffed. If you need something and the attendant is showing a new client a space. The office is locked and theres nobody there. One has to wait. Not good.
Great customer service. I was very well accommodated by the staff and moving into the facility was very easy and fluid. However the pricing of my space was inconsistent. I kept coming back to ensure a space and they kept marking it up upon my returns, which makes me think that they micromanaged my deal.
This is best storage location within a 30mile radius. I use storage for personal and business purposes and never ever before have I experienced such helpful, nice, and patient staff members in a a storage location. The men were helpful expecially the bald headed black guy his expertise in customer service and hospitality was spectacular, I forgot his name. But from the moment I walked through the door I was nervous about a new storage location, but from introduction to when I finished moving in he was there extremely helpful. The location is also above standard, the location is super clean. One of my couches was too heavy to lift so I dragged it across the floor and after I lifted it up the back part that slid across the whole floor was still clean and underlying. Id recommend this location to anyone that needs storage with high level and a capable staff.
Ive rented a unit from you a for 3 years. And the customer service was superb Lameek,Julissa,David, Decroucy, I guess all of that excellent customer service went out the window. Once I moved out yesterday? Upon doing so, I noticed that there were numerous amounts of rat feces all over my clothes and belongings. Im so upset at the fact that I had to throw away the vast majority of all of my things, as well as me not getting photographic evidence showing such, nor did I tell the store employees? I feel like I have paid you all for three years of filth. And I had insurance on my unit? What am I to do now?
Good service but the price I was told on the phone was completely different when I got to the store. The floor to my storage unit which is above a bigger one doesnt seen as sturdy as I would prefer it to be which concerns me. Christina is awesome. Very nice and helpful. And the location is convenient.
The staff are great and treat us customers like family. The staff are always polite and courteous.
Even though i came to purches boxes i was amazed by the staff julissa and angie. julissa was so helpful with helping my choose the right sizes. angie was so polite by asking if i wanted water or coffee free of charge even candy! the lady are awasome and lefts nog forget the beautiful halloween decortations. it feels like i was in a real hau ted house lol
The service here was okay, once I convinced them to help me. The hours on the door say they are open until 7, and I walked in at 6:43 with a large musical instrument I intended to store there, having made a reservation online previously. When I walked in they didnt want to help and told me they were closed (even though I was already in the office...). Then they said the office closed at 6:45, which it seems like they were making up, and that was why they wouldnt help me. I pointed out that it was 6:43 and I was clearly standing in their office with a large item that any reasonable person would not want to then carry back home. Finally they agreed to help me. All I was trying to do was pay for their service based on an appointment I made so it was pretty off putting to have to make an argument for myself just to be a customer. Once they decided to help me they were nice enough but I wont be going back after this month. I dont like businesses that try to tell you they are closed and wont help you after you are already inside the business, and within their posted hours.
The staff is very friendly and helpful. The facility is very clean. Overall the process was smooth.
Really good service, very well kept facilities with high security standards. A bit pricy but you get what you pay for: higher quality. You can pull large SUVs and trucks right into loading dock and put things on elevators easily. Climate control means no sweating yourself drowned while loading your unit.
Tiffany was a Saint. Moving in is tough, but she made it easy. Greeted us as we walked in, showed us the perfect room, we moved everything in only an hour! Bless her heart
I wish I could give them lower rating. I was storing stuff for when I went out of town. When I was there they told me I could send them my proof of insurance. But when I tried to they told me i had to come in store. I was 5 states away. They would not let me email it at all. Such cheapskates they don’t want to give you any discounts.
I normally do not post on any sites regarding businesses yet Cube Smart located at 1220 Broadway in Brooklyn treats their customers with no respect, they deceive and are not transparent. In addition, they dont respect customer confidentiality and they discuss customers and their personal business with third parties. The company needs to invest in hiring staff who are college educated. The service is horrible. Until they remove and fire the current store manager they will continue to have issues. The Better Business Bureau and Consumer Affairs both need to investigate and look into their business practices. They profile customers. If the company wants to air out everything please, by all means, let me know.
Excellent customer service, GM Julissa and Mgr. Tiffany have been so pleasant and helpful in providing options, making this experience much easier and more pleasant than I could have imagined.
Amazing managers, amazing and streamlined process; I knew my items were safe and sound even during the stress of the pandemic! Thank you so much
Julissa, tiffany and angie are truly professionals who has been nothing but excellent members of Cube smart family and hope that they may be well compensated in near future thank you very and always looking forward to seeing them with their beautiful smiles
So they keep the 1 month free sign on the windows even tho its not their current deal. I know for sure that I choose Cube Smart on Broadway because of the 1 month free sign outside. There are tons of other little things that are purposely annoying. For example, they show you super low prices that seem like you need to go with them, then they tell you that the super low priced storage you asked for is hard to get to and I need to get a ladder to move in. Just to clear it up they want you to carry boxes up a ladder and except you not to die. Just as they wanted, I ended up taking the more expensive storage so that I dont break my neck. Another thing is that if you dont pay your bill for 2 months they take pictures of all your stuff and auction it off, so be sure to pay on time. Lastly, they are open at really inconvenient times. They open right when you need to be at work and close before you can go home. So unless your a stripper, you might need to take a day off work to move in your stuff.
The following individuals were extremely inspirational, helpful and professional ... GENERAL MANAGER. ... Ms. Julissa Morales and two other Mr. Akeem Gordon and Ms. Tiffany Martin. I trust that your other Mangers at other locations are the same. I would recommend any of my friend and I have done that already.
Please be advised in your lease agreement they swear it says it but it doesnt!!! this location gives you a rent increase every six months. they claim the lease says this and it doesnt! all it says in Section C: Owner may change the terms of this agreement by notifying me 30 days in advance I had to call to see why my rent was being raised. I will be removing my stuff ASAP. Also, they do not provide one free month like advertised! this place is a rip off!!!!
Dealt with Jalissa the GM and had a great experience. The facilitys clean and the staff was very polite. Over all Ill say five stars.
I came in today to visit my unit and Janeka was in today sick and even though she was very Ill she took care of all my concerns. She needs a raise she is a hard and dedicated team member.
I visited the Broadway location with a friend. The facility was clean, well organized and easily visible from the street. Their prices are within the usual scope of doing business in an over-priced city like New York.
Julissa Morales you give great customer service and have a great personality a people person funny and sweet your boss should give you a raise keep up the good work.. i appreciate your service 😘😘
Everything was just the way I like it , no problems , no hassle and everyone was so helpful and respectful
Jeselyn was so helpful with my move in! Everything looks clean and secure.
We had an amazing experience with dayshaun! He was amazing and took time to walk us through the whole process! Will be referring all friends there
The front desk people were super helpful, sweet, and had great customer service skills that is rare to find in New York.
There is a reason this place is so cheap. they are in a bad area and their staff is incompetent. they charged me for two different units (although we only had 1, obviously) and refused to reverse the payment. I had to call my credit card company to get it taken off.Find somewhere else.
Storage Areas are Good , Clean and Satisfactorily Fits da Means ... Da Staffers , Managers Tiffany M. , Akeem G. & Gen.Manager JuLissa M. R Polite , Courteous Most of HeLpfuLL , ProfessionaL & Competent N Wat THEY Do at CUBEMART ... 🙂😉👍👌👏
Walked in and the staff Jordan, David and Sieedah completely lightened my stress. Their positive helpful nature and assistance I truly appreciated. I definitely recommend their services.
I came to cubesmart to To purchase some boxes after visiting U-Haul who had absolutely no boxes in their inventory and Julissa /Janeka was so helpful in assisting me to find exactly what I needed I am a satisfied customer and will return
This location has excellent customer service. Tiffany and Julissa in particular are always nice and very helpful. I really appreciate the services they provide for me.
My biggest, perhaps only complaint, is the fact that this place closes at 6 pm. I really wish it was open 24/7. Otherwise, GREAT storage service and facility!
I had a GREAT experience on Thursday with Lameek, an employee at Cubesmart. He helped me sign a lease on a 10x10 space and was SUPER helpful in choosing boxes and other options. 5 STARS!!
Incredible service and super friendly staffs. Marc and Decourcey are especially wonderful to help me move out of my storage. Highly recommended and will use again in the future.
Great service. The guy who helped me today, Sunday January 15, was very nice and knowledgable. Walked me through the registration process very smoothly. This facility is really clean.
Great service. Jeremy at the front desk was very helpful in explaining everything and was a pleasure to work with! This definitely made our moving experience a little easier.Thank you!
Came in to cubesmart with my sister and there was a lady was very upset over her own mistake but Janeka was calm and handled the situation very well she is a true professional.
Reliable and easy access to and from the docking station to the unit also the security system to enter the building.
Great customer service. Also Kudos to julissa for showing women power by bring 2 dumpsters in all alone 💪shows she can handle any task
I want to thank julissa for always being so kind and helpful during my monthly visits. Im a legally blind and she helps me sort my monthlt billa and escorts me to my unit when needed
Great so far attended was very great and graceful towards me. Big ups to th person or persons who hired her. Love doing business with her.
Julissa M. Was very helpful when I purchased boxes for my move. She was so nice and funny but was very knowledgeable of the supplies I needed for my move.
Jeremy was very helpful and explained things thoroughly. He even climbed the ladder and and put my bags in the storage bin for me.
Best customer service I’ve ever had in a long time by the sites manager.
Decourcey and Lameek were wonderful! I was in a bind and they found me a storage space fast and easily. Speedy, kind, and professional service!
I would like to thank julissa and janeka for giving food to the homeless. Always taking care of me when I come to my storage offering free coffee
Convenient to get moving boxes but they are expensive and quality is just ok. Better to hit up Home Depot if you can for better quality and price.
My property are safe and Im 5 minutes away, i have been with them for few years this is my second time with them.
Julissa and janeka. Excellent service and cordial service. Julissa and Janeka have proven themselves exemplary serving the customers
Things i wouldn’t expect from a storage facility:• hella friendly staff• workers that go ~out~of~their~way~ to help• a 100% stress-free transaction• people that are legitimately friendlythings i experienced at this storage facility:• hella friendly staff• workers that go ~out~of~their~way~ to help• a 100% stress-free transaction• people that are legitimately friendly
Everyone there is super helpful and friendly :) they actually make going to the storage unit fun. Highly recommend
Well the place is not much likable it only has two bays to use for you to unload your stuff then you have to keep putting your code to open the door that could become irritating and also they dont tell you what elevator to use to get to your cube.
For so many years this place was so dirty and nasty .now you go there,and it is so clean and neat That now, you could put your things in there with confidence. Wow what a big improvement.👍😁good job for the maintance .. And the new manager ..
Clean, nice staff but actually closes at 6:45 so if you have a day job make a solid check list.
5 stars for Marc, who was there when I moved in and out, was incredibly helpful both times, and keeps the place spotless.
Julissa morales was great I’m so happy she took care of me .
The staff is awesome and the area is clean outside and inside. They are very helpful and attentive to all.
I dealt with Decurcey. He was very knowledgeable in his explanation and very courteous. I give him thumbs up.
So easy to get into the until- clean space & very helpful employees!
The staff is great, place is clean just wish it would open for later hours
Mr decourcey Harris, was very helpful he saved my life the night I went to cube smart he even took him time and stayed late for us..very nice gentlemen
Great experience. The guy working the desk (Demarcy?) was efficient and helpful.
Girl behind counter was super rude . Never again .
Great customer service! Thank you
Julissa was very helpful and made the whole process so easy .
They were very helpful. Many thanks.
The staff are very courteous and friendly and the place is NICE and CLEAN!
Terrible policy of doing business. Auction off locker and still wants full value.sucks
Reliable secure space, safe environment, good service
The Worker some they are razistas they dont like Hispanic people
Awesome experience and nice customer service + good rates.
Awesome service and great communication skills.. Would highly recommend
Very easy to use and the staff was great!!
Decent place great personnel spaces kinda tight induce however
Very friendly and helpful
The Van Buren BK team is awesome!
Great experience, very easy. DeCourcey was very helpful
Great customer service!
Great service. Very easy and simple to use.
Its clean and people friendly
Ok place to keep your stuff safe
It needs to be open later, or open earlier. I use this for business and the hours are super inconvenient.
Great customer service A+
You get what you pay for. The staff is so so.
Awesome service, awesome team.
I was there buying a storage box
Bad custermer service rip off
Great Customer Service. The entire staff was super helpful!!
Great costumer service!!!
Great storage..
Okay parked car there
Find someplace cheaper.
Very nice place
Cool
Always helpful
Clean and convenient location.
Love this place
Quick and easy
Staff was friendly, patient & helpful. I would have given 5 stars but their rates could be better
Great storage area. Gave me no problems
The great service and attention I received at 1220 Broadway.
Total reviews rating 4.1
153 Reviews for CubeSmart Self Storage 2023:
Review №1
2020-10-31Had a great chat with the management team. They helped cut of a lock that I had left there for two years. Finding my cube room was like beating a shrine in the level of Zelda. The fizzling in and out of the pop music on the radio and the flickering lights and strewn a out carts. Love going to Cubesmart. Feels like the future.
Review №2
2021-12-16Access to storage space closes too early.No pro-rated amounts when closing out a unit. Full month rentals only.Staff was nice and the place was clean.I would be fine with full month for the first month and then be able to close out on partial months but whatever, theyll have an empty unit sit for a month, unavailable for a new client. They lost me as a client forever.
Review №3
2022-02-03Do you like front desk staff that can barely give you the time of day and act visibly annoyed when you have a question, need to borrow a cart, or have questions about closing your account? Then go to this location!Do you like staff that is rude and if youre rude back, puts a lock on your unit as retaliation? Then go to this location!Oh, and do you like getting charged for an entire month when the day you need to move is one day after the next scheduled monthly payment? Then go to this location! Garry Merritt, the District Manager, can approve to pro-rate the month, but he wont.
Review №4
2022-07-04This location is so irresponsible, frequently giving out wrong information and being lazy about their store hours, closing early with no reason given. Why does CubeSmart allow this behavior from their employees???I pay thousands of dollars a month only to show up and the location is closed??? No other CubeSmart locations do this!!!
Review №5
2022-03-14CubeSmart has always been a excellent place to store my belongings. The only issue ygat Ive encountered, is the constant rental increases.
Review №6
2021-09-27Management does an amazing job with upkeeping, cleanliness, security and customer service. Staff is always polite, responsive and willing to serve. Definitely worth to store my items here; right below the J Train line. Managers and service are on point; would give 10 stars if I could.
Review №7
2021-10-04My most heartfelt thanks to the Bushwick CubeSmart team. They were super helpful and flexible with my last minute move-in and unit transfer just 30 minutes before closing time. Moving is incredibly stressful, but they were so kind and empathetic and did everything they could to make things go as smoothly as possible. A special shout out to Jaselyn--shes a total gem and an asset to your company. Thanks again!
Review №8
2021-10-03Our experience was 10/10, IHIGHLY recommend using CubeSmart on Broadway for your storage needs. The manager, Jess, is warm and professional. The space is impeccably clean and she’s able to answer any questions you have.
Review №9
2021-09-01I was in a real pinch and Jeselyn was extremely accommodating and helpful in resolving my storage needs. I couldn’t have asked for more patient and kind customer service then what I received today. 10/10 would recommend doing business with 1220 Broadway!
Review №10
2021-09-26I showed up for a reservation on august 31 only to have both of my reservation cancelled . The lady claimed( i have video of the incident as well ) that i had cancelled it . I am hard of hearing and instead of both employees understanding my fustration of having a 2 separate reservations cancelled on the day i was moving . They choose to call the police , the police did nothing as i showed video of the incident and the employees were super rude refusing to give their name to the police the police suggested i write a letter / email. I did immediately i was contacted by the district manager gary merrit who also had just one phone call and never followed through once j said i would be writing a review on yelp.This was one of the most humiliating experience i have had as a person with a disability. Its been a few weeks and no one has contacted me to apologize.By the way the next day i received a phone call from this place wondering were i was for the reservation a text and a phone call. So i have no idea if the reservation was originally cancelled or this place just doesn’t like to rent storage for people that are hard of hearing . Anyway i ended up renting at extra space storage on empire blvd and they were so much cheaper i pay 39 bucks a month for a unit that cubesmart was charging 119 and was smaller . Also the women was highly annoyed when i asked her to open the storage at cube smart to check the space out.I sent the video to the bbb, ada and other organizations and are waiting to hear back .