Wheelchair-accessible entrance
Yes
CubeSmart Self Storage in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-703-3744
Site: https://www.cubesmart.com/new-yo...
Site: https://www.cubesmart.com/new-yo...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–4PM
CubeSmart Self Storage in other cities:
Comments (187)
How do you say creepy and dark make sure you have a flash light because you never know when youll have lights by your storage
I never thought I would need a storage space. But living in Brooklyn is a tight squeeze and I needed some extra room. The manager there was really nice and accommodating. She helped me get to my spot and made the process very simple and easy. 10/10 great experience
It’s a an okay storage unit if you just need something super basic and quick. But it’s pretty dirty, they have mice and bugs. I actually found bugs in some of my stuff when I moved out of the unit. It’s also not temperature controlled so you can’t store everything you might want to. Not really worth the money they charge.
It was terrible. The space that I was assigned, after carrying all my things to that floor, wasn’t big enough. This was after I told the guy that was working how much things I had, and also after I was recommended this space (5x10) by a phone representative. So then I get told to move all of my things from the 3rd floor to the basement level because there was a larger space down there, which took another couple hours. I literally had to cram and squeeze all of my things white furniture, mattress/bed spring you name it. I was highly frustrated and angry and I let the guy who was working know that. I was severely inconvenienced and the only reason I didnt Just leave and take my things out is because I literally had nowhere else to store them and I was already exhausted from all the moving. NEVER AGAIN! It turned into a whole 6 hour ordeal. I was the last person to leave the premises after arriving at 5pm didnt leave until after 11pm. Cube Smart is the worst! Ive used storage companies in the past, never have I had an issue like this ever. No compassion no compensation for inconvenience or misinformation. “Just pay more money for the space “ thats what I was told. NEVER AGAIN.
The worst experience with a storage facility I’ve had. The customer service representatives are nice, but none of them can actually help you with your problem. I was supposed to receive a refund for over a month now, and no matter who I call and talk to “they can’t do anything about it.” They point fingers and never actually answer any of my questions. Shameful.
This location had been working well at first. We enrolled in auto pay which seemed convenient at first. However, we received a double charge one month, which was resolved. Then, recently, they completely overcharged us nearly triple the amount we have been paying, apparently blaming the credit card company. Claiming the card had been declined, which we didn’t receive any notice about from the credit card. This place is not trustworthy at all!
I have been a customer here for quite sometime. Today was one of there busier days and only one manager (she has low haircut) was in office dealing with approximately 12 customers. She seemed to had everything under controlled. She acknowledged every customer and was very patient, treated every customer with a welcoming smile. The building is not the best but the customer service makes up for that.
Easy to use. Only downside it we were told we would get a free truck to either load or unload our unit if we wanted. We chose to use a truck when we moved out of the unit, but when we called to book we were told free trucks were only for moving into and unit and not out. So that was disappointing that we were informed incorrectly
Well it has been a while the last time I was there where the manager was very nasty and unprofessional.Yesterday was wonderful, the gentleman was very helpful and patient with me.Really a great service and nothing to complain about.Very good customer service and fast and good service.
Kevin was amazing, but the storage itself is rubbish! I spent 20 minutes there four days ago but I still have rash on my hands from the powdered RAT POISON thats sprinkled all over the floor in units. I inhaled so much of it in just twenty minutes that I had bitter taste in my mouth for two days, felt very nauseous and sick. Despite the poison there are RAT DROPPINGS all over the place. A giant SPIDER fell on me in the unit which was horrible! But the saddest thing is that we had to throw away our expensive sofas because they didnt for through the door of a 6 x 11 unit! We will be back in town this week to move our things some place else. I bought masks and gloves for that but the thought of going back there is terrifying. That storage is beyond all sanitary and safety codes. The floors are rotten, covered in poison and poop, the ceilings and pipes have leak stains.UPDATE: I did contact customer service but nobody got back to me. Please respond ASAP, we will be terminating our contract tomorrow unless you can offer a cleaner location. I already booked a unit with Clutter who confirmed they dont have rats or chemicals.
We has scheduled a unit, came in to view it. The guy shows us around, we agree, we state when to return. Eventually we arrive on the day as agreed and somehow, there was a mix up even after coming to see the unit. And the staff decided to lie and say the unit was being worked on and so wasnt available, but truly somehow they had messed it all up and given it to someone. They werent helpful or remorseful. The lady with the short hair had an attitude and it was all just a mess. If you can go somewhere else, TAKE YOURSELF ELSEWHERE!Also when dealing with them ask for a receipt, confirmation email everytime!! EVERYTIME!Tbh there was one staff who had a better attitude and was nicer. Shoutout to her because of her i still used them
My wife and I went in a few days ago. The store manager assisted us and he was very helpful, informative and professional; He filled us in with all the information we needed. I will give the costumer service full 5 stars. 4 Stars on the actual building. The building is old, but they still manage to maintain it clean. I will come back over this weekend.
I signed up online. I went over there and I turned right around. Filthy. Scary. No thank you. Now I have to figure out what to do with my stuff. Oh and I don’t know how they have the best customer service. The lady at the shop was nice but the people you talk to you at the 800 number online were nasty. Talking all kinds of smack. Forgot to put me on hold. Bye Felicia!
Its very clean and the employees are very helpful
Kelvin and the rest of the staff at this cubesmart were extremely helpful and kind. I highly recommend them for your storage needs.
The worst service go better to stop an storeg
My experience here was awful. When I got my things, there was a ton of rodent poop in my unit. It was all over some of my belongings, such as lamps, towels, and hand weights I was storing there. The second floor had a weird, terrible smell and now all of the belongings I had stored there have the same smell. Ive been trying to wash everything, but Ive also been throwing a lot away. The whole point of using storage was to not have to get rid of my things. It was also expensive, and the price went up more than once. I feel like if you use indoor temperature controlled storage, your things should come out the same as they went in.
Great place to store belongings or whatnot. Staff was super friendly and informative of which I loved. Easy to use and rules are simple. Location was amazing and easy to get to especially being that I have family/friends in the neighborhood. Urban area. Only thing I hate is that they close so early (7pm). If it were open to people with units 24/7 or at least a little later it would be better being that I have a crazy life and work crazy hours so I won’t always be able to make it before 7 or if an even pops up I can’t always grab what I need and go but the location is super convenient.
Gotta chime in to say Kevin is pretty great. Storage units are pretty gross, so definitely bag everything up that you want to stay clean. But big shout outs to Kevin for real. Dude deserves several raises.
My Experience With CubesSmart was quite pleasant. I visited this location a day in advance to confirm a few details and, the staff was very professional and helpful. Their Customer service is definitely 5 Star in my opinion. I would, with out hesitation recommend CubeSmart To a Friend. Customer service is everything.
I called for information regarding storage options. I received courteous and helpful information. When I went to CubeSmart the manager on duty, Rae Grant, was exceptionally helpful and easy to work with.Two concerns: the lighting in the facility needs upgrading; the hours of operation-- especially on weekdays-- need to be increased. I have recommended this location to my neighbors.
I reserved a storage unit after doing my research for one that would fit in my budget. When we got there they wanted to know what the unit would be utilized for. We chose a unit that we thought would be big enough however when we got home and re-evaluated how the storage unit would be used, within the same hour we went back to try to upgrade the unit to a bigger size. When we got there the staff told us that even though we just got a brand new unit that the promotion would not transfer to a new unit and we would have to pay a balance of $175. This policy makes no sense to me, however everyone is entitled to their rules. I would advise anyone that comes here to list everything you plan to put in The unit because they question you to no ends and are sarcastic with their expressed commentaries. 😑 The staff are unaccommodating and not particularly good with customer service. I would not recommend to a friend.
I visited this location hoping to get storage since I have a new baby on the way and already have a 3 year old, Ive been shopping around and since Ive heard so many good things about Cube Smart and its very convenient for me as I do live in the area I thought this would be the perfect place.... Unfortunately when i arrived i met Becky, the most disrespectful rudest person I have every encountered in my 33yrs of life!! She ignored me the first 10mins of me standing there trying to get her attention and when she finally did acknowledged me she barely answered my questions and just gave me the impression that I was bothering her!!! But what really took the cake was her rolling her eyes at my daughter!! She is very unprofessional very rude, I asked to speak to her manager which she stated she was the manager which is very surprising, so I asked to speak to her boss and she rolled her eyes again and stated hes unavailable... Im just so disgusted on how I was treated!! And if that was the manager I cant imagine how the employees are...I will continue looking for storage but I will never rent at cube smart!!
Walked into cube smart just to inquiry about storage as I would need it eventually just not now but wanted to know the process, I met miss grant at the front counter who was very helpful and informative, she showed me a few rooms so I can get an idea of the size I would need. As much as I was a pain asking so many questions she was very patient and her smile never left her face she asked me to write a review and it was the least I can do after holding her up for so long. I will be storing with you soon miss grant
The staff is very helpful and accommodating.I was anxiosly waiting for my moving van to arrive from Queens at the Albermarl location before the 7pm closing. Eventhough the gates were to go down at 6:45pm, the facility held the gate to allow the van to unload.
Adrian was great at explaining everything to me. Showed me the units and wasnt pushy. Then him and Eric help me go through the everyone process. Couldnt of had a better experience. They had my best interest in mind the entire time
Awesome customer service experience. Staff is great!!!Especially Eric Dunn, very professional and informative... Its a great storage facility, I would definitely refer anyone who is looking for a good affordable storage place. Go check out there services!!!!
I like representative Eric Dunn he is a very professional and approachable professional. He knows how to handle customers and assess all their needs. As for Justin Melendez, he is not too much of a nice person he is very harsh and abrasive as well as very pompous and needs to work in a back office somewhere, where he has less contact with customers because he is a very bad representation of Extra Space Storage.
Adrian, Eric & team are awesome. They take the time to show the ropes. This facility ensures the customers are treated as priority & like family. Keep up to good work team. The Albermarle Rd facility on top of their so you wont be thisThey are very experienced, honor their customers like family. I highly recommend this Albermarle Rd branch!! It is a great investment so you wont be disappointed.
Everyone is very friendly and informative! It was a quick and easy process, their prices are great. We worked with Eric, and this other nice person, forgot his name. Lol but, overall this place is great! -OMG.
Good service, but the storage space for one person is too small
Awesome! They were extremely helpful every step of the way. Pleasant and courteous staff were always willing to lend a helping hand. Would definitely rely on their services again...
Workers are nice .. I was only there for a month my painting has a big water stain or something of the sort and my mattress had a roach not die and I have a big allergy to roaches .. thats why I gave a 3star
First month free. Time limited on that one. Clean, efficient, customer service. Reserved online. They called within minutes to set me up. Easy Breezy system and service at a great price.
Eric Dunn customer service was very informative, helpful and friendly.The cleaning guy sorry I don’t know his name was friendly and acknowledged me as I walked in with a friendly hello.The storage place is very clean.I seen rat traps out but thank god no rats…..WE ALL KNOW THIS IS NYC. LolThere are a lot of people on foot that walk in and out just off the streets.They look like they know where there going but it was so much random foot traffic kind of like a school.When we got on the elevator there was a condom on the floor wrapped up still but EEEEeeeeeee.Also there are a lot of homeless people there….I know things happen in life but I ran into about 4 guys and 1 lady the 2 days I was there back and forth storing my stuff.1 guy was changing he had towels on the floor pants open….it mad me feel uneasy even more that the lights are on a timer so as I was hurrying passed him I ran in to some dark depends grrrrrrr not cool. I keep hearing some movements over and over in one storage unit then latter to see a guy outside of it cleaning his feet with a toothbrush he had a little bathhouse set up. Not cool……The 2th day the same guy cleaning himself again and the bag lady walking all over like she was security just walking all over with no destination up and down the elevator.There was a nice guy that we hired as a extra hand to move are stuff in……he did not nag or hustle us he was nice and asked we asked him a price but he said whatever you want to pay me ill help.We did take good care of him his name was Panama sweet older man…..I went to us that bathroom there is no sink in the bathroom so you have to go outside to wash your hands….eeeeewww to think how many people touch there business and then have to open the door to wash your hands….nasty…..it was clean some drips on the floor I don’t want to really think where because there is no sink. SmhAss I did my business there was not toilet paper to wipe my business….so I just had to shack it fast……I walked to the front office to let some one know there was no toilet paper …..I ran in Eric he was so sweet and apologized and offered me to us the employee bathroom.I said thank you so kindly but I made it work…...After I washed my hands I seen the homeless guys cleaning up and changing it look like he was the toilet paper bandit.Because the cleaning guy just cleaned the bathroom.I told one of the guys I was not feeling the homeless activity the guy said yeah we cut that out a lot it was more before.Noooott cool…..I fobbed my mother to go there by herself.I just don’t feel its safe for a women.
I am very pleased with this storage location. The staff is phenomenal. I was greeted by a gentleman named Eric. He was very polite and answered all my questions with a smile. I am confident that i made the right choice in choosing this location to store my valuables.Thank you !!
Great place. Friendly people too. Adrian got me a storage with no problem and Eric was very helpful as well. If you ever need a storage spot i think this is the place you need to get.
Good enough service, aside from the fact that they do not open at the time they advertise. Im still waiting here at 10:30 when opening was supposedly at 10, and theres not an employee in sight. Trust that I can have access to my things on time is a pretty big deal... Will not use CubeSmart again. 6/16/19
Super great place!!! Excellent staff especially Mr.Dunn... Always there if u need any help. Would definitely recommend and plus who doesnt like a place thats clean! Two thumbs up indeed! 😊
Kevin was AMAZING! Helping me and my friend find the perfect storage space and was very patient with us. Very informative and pleasant. I highly recommend CubeSmart and ask for Kevin!
Dont rent a unit from this facility - its unclean and there is mouse and rat poop everywhere. The staff are friendly but thats the only good thing about this particular facility. I dont know about other locations but do not use this one.
I love the customer service experience. Staff is always pleasant and attentive, Especially Eric Dunn. Its a great storage facility, I would definitely refer anyone who is looking for a good affordable storage place.
Awesome customer service and great staff. Mr. Eric Dunn was very professional and welcoming. I definitely recommend others to use this storage. Its always nice to have helpful and informative people
The Store Manager was very polite and pleasant do deal with. If youre going to rent here, ask for Justin. Great costumer service and good prices!
The staff members are super polite, very helpful, and tolerant of my many many....many questions. Theres a small lot for cars, and loads of trolleys for use. Great place so far!
Bethany and Guys was so helpful . Coming too this storage I honestly didn’t know what to expect but they made my moving experience super smooth .
The associates at Extra Space have been extremely helpful in my move in! They were professional, kind, and deligint when working with me. Any questions I had were answered and were available when needed. Specifically, Eric! Thank you guys!
The manager of this location I believe her name is Rae is the absolute best!! She is the nicest and was very sensitive and had lots of patience towards me as I was having a very tough day, Thank you Rae!!!
Rae was great and got me in my locker in a jiffy. There are some colorful characters flowing in and out of this place on a continuous basis, which only adds to the ambiance of this unique facility.
Eh it does what u need it to do i guess. Store your ishBut if u have a locker unit, prepare to hunt down a ladder everytime you need to go into the storage and the bathroom is always disgusting. Also they close really early so u know dont need stuff after 7 on week days and 4 on sundays.
The Cube On church Ave in Brooklyn is a trip. They dont work with you, after thirty days yr unit is put up for auction if they havent received a payment. When it was tuck it away they would email you and let you know they havent received a check, they gave you two months before they took action. And dont get me started on the late fees. Ive been looking for a different storage facility. Cube Is not the move.
My experience more than exceeded my expectations. The locations GM (Kimberley Holness) was very helpful and willing to oblige any and all of my questions and concerns, and was very considerate overall. Thank you.
The service is top notch. They were quick and efficient. They made my first time ever using a storage easy. Check them out and ask for Stacey. 😀
This storage unit is UTTERLY DISGUSTING !!! The rat feces are bigger than a human beings AND these rodents are eating and destroying all of my boxes and equipment. Astacia Soto (store manager) told my husband & I today (4/14/18) that their exterminator sets traps bi-monthly and frankly the only way to eradicate these beasts is to shut the entire building down. SMH. Only in NY. Meanwhile, she claims corporate is responsible for raising the rental costs annually, BUT, she did offer a solution. WOULD YOU LIKE TO PAY FOR INSURANCE?? SERIOUSLY? Check the pics below
The General Manager here treats you like family, she passed me while I was upset in the building and came back with a bottle of water and told me I was going to be okay. She bet me a dollar I wouldn’t be in the same situation a year from now.... meant a lot thanks
The staff there is great!!! Keisha was very understanding and patient while working with me. I would highly recommend that you visit this Location for storing your items.
I GIVE CUBE SMART A 5 STAR SCORE BECAUSE I WAS VERY PLEASED BY MY FIRST VISIT AND THE WAY I WAS PERSONALLY TAKEN TO SEE THE TYPE OF SPACE I DESIRED.I AM ALSO SATISFIED WITH THE MANNER IN WHICH MY REGISTRATION AND MOVE IN WAS CONVENIENTLY AND PROFESSIONALLY PROCESSED.
Super Clean space rat and roach free highly recommended.
I was at extra space today to rent a unit for my DC location.Antonio my rep was profesional polite and worked with me quickly and efficiantly to get the process done within min I was in & out in 20 minExcellent customer care highly recommended
My experience has been great, the staff are always ready to assist my concerns. Thus fsr no negative experiences. I recommend this facility.
Ive been at this site before they took it over now theryre rats yes rats and roaches all on the second floor i miss tuck it away store your stuff here with caution you will end up throwing out most of your stuff out frustration. Also there are homeless people who walk in to the building to use the bathroom early in the morning, the staff is aware of it and has done nothing as far as access control
Had the pleasure of meeting both keisha and rae today.They were both welcoming and were all smiles tried there best to accommodate my items.
The manager was very helpful and kind and the process was surprisingly painless and straightforward. Very glad we used cubesmart!
Great and helpful staff .. The location is very convenient. Roughly Asowsome
Great customer service. Professional, helpful and friendly staff. Would definitely recommend to anyone looking for a reliable storage facility!!
Great customer service. Really helpful. Gave me a convenient storage room. Thanks to Eric and Adrian do the service awesome guys.
Customer service was excellent from Adrian and Eric Dunn , they were very good work , they make want to continue doing business with this company , I would recommend any one .
Stacy Blackman everytime i come to do work in the building is always pleasant. Always smile on her face. Great customer service everytime i come in..
SCAMMERS. BEWARE. They dont want to give you wait you paid for. Theyll try to give you something MULTIPLE cubic feet smaller than what you paid for. Then theyll point to the lease and say it says approximate size. Approximate is a few inches, not 25% of the volume paid for.
GREAT CUSTOMER SERVICE!!! The manager Keisha was very helpful and informative. I would recommend storing your items at this facility.
I come to this facility 3 times a week and the staff is friendly. Stacy always has a smile on her face and always puts a smile on mine lol Great place
I must say, I just walked in off the street and EMPLOYEE: Kevin Darbouze, took extra time to make sure I was getting the correct storage space for my needs. Thank you Kevin!
Great Customer Service. Eric Dunn is AWESOME!! Will be referring my friends & family! Ask for Eric D. !
Eric was very friendly and helpful. He showed me the dimensions of the unit so I could get an accurate idea of the space I would need.
Amazing experience. All employees were extremely professional and provided exceptional service. Would definitely recommended!
Their prices are reasonable and staff members and customers are just like family and very courteous. I would recommend this company and location to all who seek
Deceptive pricing in ads. They make you buy insurance to get the lower price. Ridiculous.
Have not had any issues and their customer service is exceptional
Every time I go there the staff is always amazingly helpful and friendly..very trust worthy and very reasonably priced
Steve is amazing!!! Thanks for a smooth check in and for staying after 7 to get things squared away, too! :)
It was a very nice and respectful Staff
The Cubesmart location on Albemarle Rd is EXTREMELY filthy and POORLY maintained. Choose a different storage facility.
Great experience - the customer service was better than expected, I will be sharing this location with friends and family.
Went to this location looking to rent a storage unit, everyone was polite , friendly and very knowledgable.. Would recommend this location to friends and family
The young lady that helped me
Nasty dirty place no room temperature and they told me it was but its not they gave me a room they had five foot drop took it out of my space and I want my stuff out of there now and theyre being uncooperative and they didnt tell me that I get a free pick pick up to the place I was deceived
Loved it, very professional and helpful staff. Especially Eric! Answered all my questions with no problem. Thank you.
Kevin was incredibly helpful! Thanks for the great customer service. Much appreciated!
My things are still safe and secured. Great opening hours. Great customer service.
Awesome customer service. Friendly and funny. Great location and free parking!
Im paying over $200 for a poor lighted area where my things are being showered with rat feces & urine. Im so disappointed
The facility is clean and secure, Eric is very helpful and informative. I would recommend this storage facility to everyone!
5 stars for stuff and 3 for storage. Very old building. Inside looks nasty.
Eric was very pleasant and helpful, i got service as soon as I walked in will recommend to friends.
Great staff, good prices. Good selection of storage units
Awesome experience. They were very helpful and honest. No hidden fees!!
Antonio Douglas was very helpful and professional, I recommend doing business with extra storage facilities.
This place was a good storage place. really friendly people and wont charge a lot for storage
Superspacious unit. Just its kinda filthy. I had to toss out stuff because they got moldy from water that spilled.
Very reliable and easy access to my unit
Was really happy with the service I received when I came here. Gentelman named Eric was super helpful.
Great customer service and employees are always around when you need them.
This is a great storage facility. The managers are always friendly and helpful.
Great Costomer service. Very friendly environment also awesome workers.:)Satisfied costomer
I love it there but it far but I dont care they good with they customer service
The service is good but the price of the unite just went up very high.
Its very very convenient clean the staff is nice molly Eric and steven
Stacy Blackman was very helpful and well versed in providing the best storage for me.
Terrible the Albemarle Road facility in Brooklyn is horrible never open on time customer service is not the greatest need some more people
I had a very good experience at extra storage the people are friendly and the price i couldnt believe howxmuch money i saved .
Love the staff her especially Rae and keisha who are always welcoming.
Staff is great in the office .Stacy is awesome. Great customer service..
Not tidy at all, they can do alot better with how it is kept
The employers are customer service friendly
Prices was good for the beginning but now its raising up
Astacia is a five star employee!!!! Provided excellent customer service !!!!
Very great customer service, employees is very kind and helpful
Its okay could be way better.....looking to move from this location
Customer service is good. facility quality is lacking.
It was easy to store and retrieve my belongings
Great customer serice. Eric was very helpful.
Stacey and Steve were amazingly helpful. I would recommend this place. ☆☆☆☆☆
The service of the employees was nothing short Of exceptional
Great customer service. Reasonable rates.
Astacia at the Brooklyn location was absolutely wonderful!!! Super helpful and resourceful !
Great price, friendly staff.
Customer service.. good size storage for the price.
The price is very reasonable and the guys are very nice
Old storage smelled gas upon arriving. Told them thet weren’t surprise
I have some of my stuff there, but they have to work with the rat.
Steven showed me around and the service was excellent
Eric Dun made it happen for me and my family . He he made it possible for me to get what I needed I thank Eric Dun...
Best prices around, always crowded.
My experience was wonderful... Stacy was fabulous!!!!
Customer service at site is excellent!
I really like this place.
Great friendly services .......thanks CUBESMART
Rats, Rats, and more Rats!!!Staff is not customer friendly.The place is dirty.
Top notch A-1 service. Would reccomend to all!
It was great, the staff was courteous and helpfull
Execellent service and affordable.
Great staff. Check in was a breeze.
So helpful and thorough. Totally accommodating.
The men in the front desk were gentlemen ....awesme people
An awful lot of mouse droppings in my unit 😬
Thanks for Great costumer service..
For me its the only place for storage!
Good place and awesome and helpful staff .
Bethany was amazingly helpful!
Basic, no frills storage place.
Great customer service!
Need to update their storage cubes
Very informative, professional and friendly
Hall ways were like a maze
Its a storage place with extreme RULES
Not good
Good service
Great customer service
Great customer service
Great customer service
Great customer service
They are not what they say is going to be
Very friendly and clean
Cool customer service
Its hidden fees
Great!
Too damn expensive!!!!
Very old and expensive...
Cheap
Great facility
Excellent service
The best in Brooklyn
Friendly staff
Old and dirty
Great job!!!!!
Professional staff
No rails, autumn, re-nuclear, submarine, self-help
Total reviews rating 3.9
187 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-01-22The employee Tionne Greenidge was totally organized and efficient. It was the best service I’ve received at this location since I opened my account about 4 years ago.
Review №2
2022-05-31Super easy to sign up, close location to my apartment, and secure facility.
Review №3
2021-10-07Some agents are very pleasant and respectful. The fact that they call me as a reminder to pay my monthly bill is interesting. The place is clean and safe. The new security way is fascinating. I like it 😘
Review №4
2021-09-27Very nice and helpful staff, efficient check-in, reasonable prices. The location is very convenient. We were in and out very quickly. I used the unit for several months when I was storing boxes when I was moving offices. Check-out was just as efficient and staff was just as pleasant on move-out as move-in. I would definitely recommend this facility.
Review №5
2021-08-29The Customer Service Representatives are very professional and helpful. A variety of unit sizes that CubeSmart Self Storage has. Very clean as well. I definitely recommend! Customer Service are also Friendly. I give this place an A++. Thank You!
Review №6
2021-08-03Worst customer service Ive ever experienced. Got there at 6:45pm after a crazy day of running errands and packing cause I was moving out of the country the next day. We had to drop two small bags of valuable stuff were not able to take on the plane with us. All the gates were closed and the office doors gate was halfway closed, so we could knock and someone opened. We told the woman at reception that we needed to drop our two bags really fast and she said last call was at 6:45, I checked the clock and it was 6:46, I told her it was 6:45 when we got in and now she said last call was at 6:43. We told her we called in the morning and they said they closed at 7pm, we checked the website and my contract and it said access hours from Monday to Friday are 8am to 7pm and she kept saying she couldnt let us in. We explained our specific situation and told her we couldnt go the next day because we had an early flight and she wouldnt listen and she would just talk over me and yell. We went outside at 6:49 and found out that office and access hours were posted outside the building and both said 8 to 7. We tried to get into the office again (wasnt 7 yet) and she closed the gate in our faces. We called a phone number we found on the website and talked to a customer service agent, she tried to call the office to tell her to let us in and they wouldnt pick up the phone. Im just mesmerized of how rude this woman was to us and how she wouldnt even let us talk or listen to us.
Review №7
2021-10-22When I called after Hurricane Ida to see if there was any water damage, I didnt receive any confirmation about the status of the basement units and was disappointed to see that our unit WAS affected when I came to move out four days later. It was on that day that we received a Cubesmart email warning of potential damage, but I would have come much sooner as the temperature of the basement was so hot and humid that mold bloomed on almost all of my belongings, rendering many things unsalvageable. Plus an inch and a half of water with no on-site options for waste removal. Since early September, Ive put in a claim with the store manager and have received no follow-up. I would not recommend this storage unit location to anyone.
Review №8
2022-04-03Ive done business with this establishment for many years and I like the way management conducts themselves. Very professional people.
Review №9
2021-09-24Upkeep of this place is bad. They are not very good and alerting people of issues like leaks and fires. I recently was looking at moving out but decided to look at a smaller unit and was shown a unit that had a large number of rat droppings. Save your time a money and go somewhere else.
Review №10
2020-09-19Was in a jam last minute and CubeSmart was incredibly helpful securing me a unit and although the free mover service is not same day, it is a nice touch. Also their front desk personnel is great. I was helped by a very nice woman who showed me directly to my unit which I would not have found otherwise.