Wheelchair-accessible entrance
Yes
CubeSmart Self Storage in New Rochelle
Categories
Location on the map
New Rochelle, Westchester County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 914-632-9700
Site: https://www.cubesmart.com/new-yo...
Site: https://www.cubesmart.com/new-yo...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:11AM–3PM
CubeSmart Self Storage in other cities:
Comments (158)
The young lady Ms Brionnie was very nice and pleasant, she took the time to explain everything and she showed me the storage it was very nice and clean will recommend to friends and family
Brionnie was beyond helpful and knowledgeable! Walked us through everything. She was energetic and super kind!
It was my first time to use self storage. Vincent was very helpful and patient by explaining to me how the system works. It made my life easier. The assurance he gave me made me feel safe walking around the cubicles. The lighting is good too. Thank you Vincent for the customer care I got!
I referred my mother to the CubeSmart store 0668. Even in the light of the aftermath from the storm/flood and the pandemic I have to say that It was a nice transition for my mother.Vincent was extremely helpful, patient and knowledgeable. I recommend this facility as I have been a customer for the last 2 1/2 yrs.
So my unit flooded (act of God) but the staff at the location particularly Renee at Winthrop Avenue and Rob at cedar street were really amazing helping me both move out and in and navigating the process of insurance. I imagine that this was a really challenging time for them but they were available, responsible and their customer service was fantastic.
Such a great experience. Had to pick up the dehumidifier my husband bought for his office. Renee showed me where the storage unit was located. The dehumidifier was a little heavy for me so she even helped me lift it into my car. Thank you, Renee!
This location has been decent for most of the time we’ve used them (Other than their constant increases in rates). But lately there was some flooding and it knocked out their ability to have customers access their property independently. This also resulted in the hours changing and for some reason it didn’t seem necessary to alert the customer base. When I called to complain I was basically told, “well it’s hard to email over 500 people”. *No it isn’t- you hit select all* I use storage for equipment I need for work. I wound up losing a significant payday because of the lack of communication resulting in me not being able to access my gear. Cube Smart for some reason doesn’t seem to care about that and have offered nothing by way of compensation other than a half hearted “sorry” We have never payed late, never left a mess, never complained about anything. This is the treatment a perfect customer receives. I wouldn’t recommend this location to anyone. There are plenty of other options. Perhaps choose one that can afford to make necessary repairs when needed.
Fantastic customer service, very attentive helpful and was well informed of my purchase. Thank you Vincent and bri
Vincent is great! He is very friendly and helpful. The moving process is smooth and satisfying.
Excellent Service, Renee is such a pleasure to work with.She is very pleasant, professional & friendly in person as well as over the phone.Follows up on emails, phone calls & payments.I would highly recommend renting space here!!
Brionnie this lady is excellent person professional and she know everything and explain me all the contractThank u
Renee was the manager on duty when my move was brought in and facilitated the process seamlessly. I’ve also appreciated working with Victoria and how accommodating and helpful they both were. I would highly recommend Cubesmart for easy storage.
This was my first time getting a storage unit and Renee was so sweet, personable and extremely helpful. She made sure to explain all of my options. I was very pleased with my experience
Our storage facility endured an epic flood, the likes of flooding we have not experience in the Northeast since 1938! During the whole clearing out process you need to know about 2 sterling employees. Renee Archibald was both kind, helpful and compassionate. She guided all storage tenants through the next steps and kept us well informed. Vincent Pedraza was very helpful in assiting us clear the unit and ensured the records keeping was updated. Both employees are great assests to you team and should be acknowledged for their hard work and dedication to their employer!
Stored here for three years. It was acceptable for most of that time, except they do love to raise your rental rate significantly a couple of times a year without warning. However, during the last few months I stored here, first the roof leaked onto my belongings - not great, but a relatively minor issue at the time. Then, in the final week, the entire facility got flooded with nearly a foot of water during a storm and destroyed much of my belongings, and most others in the building as well. I dont believe this facility is maintained well enough to protect customers belongings from the elements.
Vincent was a class act - he criss-crossed the entire building with us multiple times, helped us understand every detail of the fees involved, and answered my endless questions with patience and humor. Ended up with a great unit and the process was painless.
OVERDUE REVIEW!!! by far the best manager since Ive had a unit and watch prices go up. she is polite, handles every situation with TLC. Definitely, has been a asset to the community for the company. Thanks Renee..routing for you!
You made it quite easy for me at a hectic time. Rene was helpful, and very personal throughout my storage experience. Thank you for your help... wish I was able to get referral credit for bringing my brother into his unit...
Vincent and Renee were very professional and friendly. Drop off a vehicle for storage was a fast and easy experience. Keep the good work!
Ive been with this location for a very long time. The company and the people are great. I closed out but i reccomend this storge
Renee is an awesome general manager. She is always pleasant and helpful. She has an amazing personality and always willing to go the extra mile to assist in any way❣️
Renee was very helpful . This was my first time storing and she made it very easy . Thank you Renee . The facility is clean , easy accessible and friendly.
Brionnie was very helpful and very nice, recommend coming here for your storage needs
Another great CubeSmart location. The General Mgr at the Winthrop New Rochelle location Renee was friendly, courteous and professional. The facility is spotless. Renee was very understanding when I was transferring to a closer CubeSmart location that would meet my needs. I always felt my belongings in storage were secure and safe.
Renee is a very pleasant employee for Cubesmart. She is very knowledgeable patient and friendly She is and was a joy to do business with. I will definitely recommend others to rent from Cubesmart just because of Renee and how she help us Sincerely Caron Kerr & Victoria Wilbon
Very communicative staff, helped with all that I needed and provided me the options on great deals. Friendly and knowledgeable team members and managers.
Just got my first storage ever for my first move everrrr with tremendous amount of help from Renee. I was super comfortable , she could tell I was nervous this being my first time and being on a tight budget. She found something that was exactly big enough and within my budget which was great ! Deff 10/10 experience!
Omg...Renee saved my life. Work with me so much covid has hit every one and most time the pockets. She came up with a payment plan for me so I would not loose my cube. So helpful and great personality!!! Thanks again Renee..
Great price. Easy access. After some miscommunication about the free moving truck deal, the manager Robert made a few phone calls and was able to make the situation right. Elizabeth from the other New Rochelle location helped out and was super friendly. Thank you all.
The General Manager (Renee) was extremely kind and provided great customer service! The staff here is amazing and very accommodating. They made my move so much easier and enjoyable. Without a doubt this is the best service and well kept storage facility I’ve been to. Keep up the great work!
Brianna was very helpful and accommodating. Move in was easy and a breath of fresh air
I arrived to the cube in new rochelle at Winthrop and Mrs. Renee A was very professional, she gave me options listen to what I was looking for and ask me about my needs. That was made me feel appreciated as a customer and wanted to give my business to cube smart.Thank you for your customer service ReneeDW
Renee the CubeSmart in New Rochelle, was extremely helpful, professional and friendly. She was helping me and greeted me when I arrived, walked me through all the options available for the space I wanted to rent, explained me everything t- and accompanied me to the locker twice to be sure I was able to gain access without issue, pointing out the security features as we went. The facility is neat as a pin to boot! I highly recommend this location for its staff and the way it is maintained. She a sweetheart very nice
Renee ( store 0668) was amazing ! She was professional , understanding and most helpful in resolving my issue . I highly recommend working with her and her team ! Thank you for your support .
Renee, was a pleasure to work with. Always answered my questions thoroughly and thoughtfully. I had my unit for about a year and had a great experience. Definitely recommend that everyone comes here for their storage needs.
Renee at the New Rochelle location was professional, warm and charming at the same time. She took care of us and made the process easy.
Great customer service variety of units and clean
Outstanding service; very professional. I highly recommend their services.
Roberto, the CubeSmart Manager in New Rochelle, was extremely helpful, professional and friendly. He was expecting me and greeted my when I arrived, walked me through all the options available for the space I wanted to rent, explained every form (not that many - dont be scared!) and accompanied me to the locker twice to be sure I was able to gain access without issue, pointing out the security features as we went. The facility is neat as a pin to boot! I highly recommend this location for its staff and the way it is maintained.
Renee and Vincent have been wonderful to work with. They are knowledgeable and very helpful.
Through the entire process, Israel helped me with every question and I had a lot! He was not annoyed and was polite the entire time. Israel also greeted me at the location with my key and was very helpful in the move-in process, because of the experience I had with him I would 100% recommend CubeSmart. The facility is also very easy to navigate and clean.
Renee was kind, courteous, very aware. What else can you ask for? But get her some AC in that office, it’s like a sweatshop in there!
Thank you, to Renee Archibald for her kindness and patience when showing us all the appropriate units. She really helped us find a great fit and knew the answer to all of our questions! We had an enjoyable experience.Yul & Regla Diaz
Out of code water pipe busted, most renters lost valuable items and are left with having to move their belongings to another unit.
It was Renee! She’s terrific, and made everything so easy. Thank you, Renee!
Renee is always so friendly and smiling! Her spirits are always up and inviting I look forward to paying my bill 😀😀😀
The manager Roberto was extremely courteous and professional. He answered all of our questions and showed us the various size units which we were inquiring about. We wanted to upgrade our present unit to a larger one and he was able to quickly update the new contract without any hassles.
I highly recommend this location to anyone who needs a storage unit. Renee was polite, She helped me with all i needed and answered all of my questions. I told Renée everything i was going to store and she knew exactly what size cube I needed. Thank you again.
Ysarel Tejeda was very attentive to my needs. He explained everything in detail to me. I am going through a trying time and to have someone explain everything so efficiently made this a pleasant experience.When I first came in the office Renee greeted me with a lovely, welcoming smile.
Thank you Vincent for making this so easy!
Renee was wonderful to work with. So kind, clear and passionate about what she does.Thank you Renee!
I received great customer service from Renee, she was very polite and helped me with everything I needed.
Renee , executed professional customer service and was very knowledgeable of her job. She was very helpful with the many questions I had about various units.
Renee she has the best customer service great service
This is our first time using self-storage and are very happy with this CubeSmart location! The manager Renee is very helpful and we are very impressed with the convenience features and good security.
Rene, the general manager was very polite & professional, explained all protocols and directed me to my storage unit. The site is clean with a bonus of drive in out of inclement weather. My kudos to Cube Smsrt and it’s staff.
We use this space for our business storage and have had a great experience with the staff and manager Matthew. The space is accessible when we need it - 7 days a week, parking spaces are always there, the price is fair, they have worked with us on deliveries and disposal, accepted and implemented some minor suggestions we made on improving access (like getting more carts). In general we are very happy with the space and service we receive.
Well staffed with knowledgeable, helpful managers. Clean as a whistle and clearly well maintained. Easy access. Well priced in line with similar facilities in NR. The drive-through loading area is very convenient but beware the clearance 116 which is marked on the way OUT, by which time you have already discovered this limit when trying to drive your truck IN. If the truck wont fit it is still a very short distance to the entryway, All floor surfaces are smoothly paved. A superior storage spot!
Love the easy access, the hours, and customer service.
Today I closed out my box. Renee was great. The entire team at 35 Winthrop have outstanding customer service 😃
I had a great experience! It was my first time renting a storage unit, and the person who helped me (Im unfortunately forgetting his name at the moment!!) did a great job showing me around and explaining everything that comes with renting a storage unit.
The lady was very nice and friendly. Made sure all my questions were answered and gave me her full undivided attention! Don’t come by to many people like this !
Great service Vincent and Monica did excellent job
I seldom leave reviews, but I must admit I was pleasantly surprised that the entire process was seamless!My service agent was really well prepared, knew exactly how to treat a customer and not only that, he did it Above and Beyond the Call of Duty.......something we used at work when you were ABCD. I was impressed at how quick the processs was.I would have given 5 stars except I dont remember being informed online that you MUST have insurance for your rental unit and the conveniently offer insurance for $12 a month!! This seemed MORE THAN A BIT UNDERHANDED and honestly should lower my review to a 1 star......but the customer service is why Im only reducing my rating to a 4 star rating. Clearly Mr. M. Is a keeper as an employee:)
Renee was very helpful and friendly. She answered all my questions and made me feel very comfortable.
Service at Cubesmart, Winthrop Avenue, New Rochelle is usually brusque and rigid at best.Roberto was a rare exception. He was understanding and showed some empathy. He went out of his way Totally disarmed me. There should be more like him with a culture that trains and rewards.Cubesmart management might want to take note. They were totally disengaged when my unit was burgled two years ago. Would not take a call on the subject. Happy to just keep bumping up rents by 10% a year. They should be encouraging loyal, paying customers.
Mike was very helpful, professional, and knowledgeable. He explained everything and was quick and efficient. Thanks again!
René was welcoming and management was understanding of my specific situation.
Vincent is a Gem. Great customer service made me feel appreciated as a customer
Last week I visited this location for an inquiry and Victoria helped me out and I was very impressed how professional she was and how clean facility looked.
Renee at CubeSmart on Winthrop Ave, New Rochelle was AMAZING. She was super kind and friendly and very informative.
We used the facility for a few years, but moving out. Ceiling material was falling into the space and the lack of help from mgmt gave us good reason to find an alternative.As a stockholder in this company I am disappointed.
The agents were friendly very professional and informative. They offer ideas and recommendations on best solutions for storing items. We found the u it and the surrounding areas extremely well kept painted and a feeling of all newness. Thank you
When I got there, the receptionist Renée was helpful, I can recommend this storage place!!
Every self storage place is the same, gates and rental spaces, but Pablo made the difference here. Super friendly guy, you can tell hes great at his job, and very well informed.
Renee Archibald (Gen Mgr) is outstanding with customer service, knowledge, info AND provides the MOST patient, friendly and helpful assistance!!
The service has been excellent, and the hours are very attractive. Renee Archibald, the general manager, was very attentive and helpful
The lady was really nice and friendly. She answered all my questions and made sure I understood everything on my receipt. Nice storage to rent!
Pablo is delightful super helpful! Also, our experience with the free moving truck went very smoothly. Were very happy with our experience here!
I would recommend this cube smart on Winthrop are in New Rochelle NY to anyone who is looking for a storage unit the general manager Pablo is the best I had a situation and he made sure he did everything he could to help me and I appreciate it. Thank you again Pablo
Excellent service and amazing experience, thanks to Renee, beautiful lady with outstanding customer service, I will recommend 1000%, thanks Renee.From Johanna Contreras
Outstanding overall, Renee has been extremely helpful accommodating my needs. Thank you!
Renee is the best , if you go to cubesmart always request her
Renee was awesome, super helpful, and efficient. We got everything set up so quickly
Renee was a great help and was there every step of the way with my moving process !!
These crooks bait and switch. They will jack your rates early and often. I expect they will take any chance they can to beat me out of a few bucks in the way out. No impressive service. Just a guy with keys and a shirt.
Renee was extremely helpful, very patient . EXCELLENT CUSTOMER SERVICE I GIVE HER 50 stars
Rennee was charming. I had,a wonderful time getting my storage together, she was very helpful.. thank you.
Wonderful staff very very helpful and they keep place clean and tidy. Thanks
Great service, great place to deal with, Renee Archibald is very helpful and does a great job, I highly recommend Renee and CubeSmart...A++
The lady that helped me in New Rochelle was very nice
Renee was perfect, very helpful, respectful and explained all the information clearly
Renee was very helpful and made renting a storage unit very easy and pleasant.
They were very friendly and helpful and answered all of my questions. The whole process of signing up was fairly smooth and quick.
Renee She’s so nice!!!! Thanks love!
Vincent Pedraza is the best!!!
Highly recommend this facility! Super clean and the people were so nice while i rented here the past five months
Safe, secure and clean. The hours were great
Rened was awesome! Great service and discounts! Thanks!
Renee was very helpful made my the storage experience easy thank you
The young woman was very friendly and helpful.
Great service brionnie
Good Management and Friendly Staff, Made me feel welcomed and i was able to put my trust on this company
Renee is the best ask for her when you arrive
So far so good will be moving my items to facility with in the next, time will tell,Staff is professional and knowledgeable.
Renee was so kind and helpful! ❤️
Very helpful and kind service. He was honest and simple and quick and easy sign up.
Very good helpful.
Renee, Peter and Mike were amazing
Thanks Renee Archibald for all the help and the great customer service! I will be back!
Renee was very helpful and professional.
Renee was amazing!!! and super patient and helpful 💜💜💜🖤
The Management is very helpful. Communicates clearly, very cooperative. Friendly smile. Attentive.
Very clean and secure. Staff extremely knowledgeable and respectful.
RENEE & KIOSHA ARE VERY PROFESSIONAL REPRESENTATIVES OF CUBE SMART CORP. AND I RECOMMEND YOU UTILIZING THEIR SERVICES
Renee was very informative and very helpful! Thank you so much Renee
Thank you so much for your help Renee, very vibrant and helpful !!!
100% customer service
Renee is great and always helpful!
Highly recommended. Renee is the best!
Great customer service. Thanks Renee
Renee was wonderful.
Excellent security, great staff, very clean, eady entrance and exit
Renee was amazing and helping.
Friendly staff, great place 2 rent storage ,
Great service! Ask for Pablo. He is great.
All the paper work for the registration went smooth.
Excellent service and Pablo is very helpful, informative and a gentleman.
Renee was a pleasure and very helpful
Renee was very helpful
Thank you Renee for all the help.
Management was extremely helpful
Very polite and accommodating
This place sucks find another storage company.
Overall, great experience!
Renee was very helpful💯💯💯
Renee is the BESTTTT!!!!!
Renee is the Best!
Awesome place to store stuff.
Terrible
Clean, friendly, easy to use
Loved it
Great storage
Clean
Okay
Big and clean location
Clean
Reasonable rates
Total reviews rating 4.7
158 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-03-05Vincent and Brionnie were amazing with me and my mom today. They helped us figure out what storage unit was the best for us, and communicated clearly about prices and when to move in our stuff. They also let us know in case anything happens, to call them and that they’ll help is with whatever we need
Review №2
2022-07-07Had to move a work vehicle to the New Rochelle area. Great experience working with this location and it’s staff. Brionnie and Vincent are extremely helpful, professional, and courteous. Spotlessly clean location, easy to find and park. If you need storage I strongly recommend this location and its staff!
Review №3
2022-02-24Brionnie made everything a breeze! Seriously, the best customer service Ive experienced in quite sometime. She truly went above and beyond to make the process of closing our account (and opening a new one) absolutely seamless. Thank you!
Review №4
2022-05-03Bronnie form the location made the process super easy and explained everything to detailed. She was patient with me and guide me through the process and paperwork needed. Amazing customer service.
Review №5
2022-02-02My experience renting here went smoothly and was assisted by a most helpful worker, Brionnie. She was absolutely great! I highly recommend CubeSmart in New Rochelle!
Review №6
2022-01-31Brionnie and Vincent were terrific. They registered four people on the account, set up the automatic payment, and gave thorough instructions to follow up on our storage space after set up. Thanks so much!
Review №7
2021-10-09Renee is great! Just so friendly. I don’t typically write reviews and have done so because of here. Honestly everyone here has been great thus far. Feels family run almost. Units are clean and easy to access. Not much more to ask for.
Review №8
2022-02-18Brionnie is an absolute pleasure - she has been very patient in helping me select the right size unti for my needs. So far its been a great experience!
Review №9
2022-03-31Brionnie was truly wonderful. She answered all of my questions and I felt secure in my purchase. I would definitely recommend friends and family here.
Review №10
2022-03-20Bri was very helpful showing us different sized units until we were completely satisfied. She even offered to look at other locations just to alleviate us going from location to location. We took the unit Bri showed us after seeing others and moved items right into unit the same night. THANK YOU BRI!