Wheelchair-accessible entrance
Yes
CubeSmart Self Storage in Long Island City
Categories
Location on the map
Long Island City, Queens County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-606-9326
Site: https://www.cubesmart.com/new-yo...
Site: https://www.cubesmart.com/new-yo...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:9AM–7PM
- Sunday:9AM–7PM
CubeSmart Self Storage in other cities:
Comments (137)
Staff was always helpful.Very professional.
Had such a great experience here. The manager Manda helped us, gave us the best price, and was just a really fun person to be around.The storage unit we got was a 5×5×4, its clean and easy enough to get to.We came a bit late(630) to sign the lease on our move in date, and had some stuff to put in.Manda was there and was so kind, she helped us get it done.Also right across from a great little shopping center. And a very short walk to more shopping.
I have never heard of CubeSmart prior to visit on Saturday February 17th. I went in to ask about pricing and size. My initial experience when I walked in was amazing, Caprice was very attentive he wasnt pushy. He explained all the fees associated with the rental, it was alot to read. I did ask many questions but he was very patient and explain it to me . One disappointment with offering the free truck and driver, it wasnt transparent as it seems.I wasnt aware that the driver wasnt on site, that should be told upfront. Its a great selling point though.Caprice has a great personality , and did an outstanding job. Kudos to the person who hired him. Great asset to your company.
I stopped by recently to rent a storage unit and was assisted by Caprese Franklin, Manager. He was extremely helpful from start to finish. The facility is clean, organized and easy to navigate. I would recommend it to anyone looking to rent storage space.
Great facilities and excellent customer service. The only problem I have is with the entire corporation itself. They will raise the price of rent after staying with them a while simply to get potential storers circulating through.
The experience of renting was great because of rhe staff. Cindy, the manager, and Bill who were the most courteous and helpful people i have ever dealt with. Cindy even offered cold water which was a respite from the hot day ..They made the whole process quite easy.
I found my experience to be pleasurable. My husband and I were assisted by Larissa. She showed us different options of storage room, was very helpful, quick and friendly. 5 stars for cleanliness and experience.
Cindy, Bill and staff were awesome in getting our storage unit. We originally booked 4 smaller units because the larger units were not available at the time, so a day before of our reservation we get a call from staff and said there are two large units available on the first floor we took it. It was real thoughtful that they kept this in mind and really made our moving so much easier. Thank you Cindy and Bill for all your help.
The people are great. It has been the smoothest experience I have ever had with a Storage facility. They make you feel so welcome as if you are part off their Family; from the moment you move in till you leave. The girls there espec
These folks are the greatest. Always helpful, always caring, always making me feel special. I had an issue with lighting in my storage locker, and they went over and above duty to get it straightened out, installing a special lighting fixture so that Id always be able to see in there. I love these folks.
I had a horrible experience unloading, out of 2 elevators 1 didn’t work. The elevator is super slow! Long code required to enter the floor.The good thing, storage is very nice and light doesn’t turn off compare to Manhattan Mini Storage
Facility is clean, secure and well-organized. The sign-up was handled quickly and professionally. Can recommend highly.
Staff is friendly and courteous. I had a unit for about two years, they helped receive and store my shipments and were very flexible and professional. I truly enjoyed working with them.
This is my first time renting a storage unit, so I read many reviews and decided to come to Cubesmart to check out the location. The ease of getting to this location by public transport and by car is great. The storage units are spotless, very clean and safe. Tempest helped me secure my storage unit, showed me the different options and clearly explained how everything worked. Other staff members were also very helpful. I would highly recommend this Cubesmart location to anyone who needs to store their things based on the how well the facility is managed and the great customer service.
Larissa was an excellent agent she helped me from start to finish and made the process very easy she should get a raise
Caprice and Dominique were both incredibly helpful in assisting me select and set up my storage unit. They addressed all of my concerns, as well as provide me with helpful suggestions on how best to take advantage of CubeSmarts amenities and services. Thank you, guys!
Extraordinary people and place to be,I like the management styles most definitely in the macro and micro management.Larissa !You are incredible GM,Cubesmart couldn’t ask for more and should definitely looking for ascension into an executive level.Just super awesome !
Very clean place but today saturday 06/30/2018, I am really disappointed. Ive never been threatened like that before on a place where am a customer. Am for years having an storage space here and always customer service is excellent. As there is not any garbage can inside the building. I decided to put 2 empty paper shopping bags on the garbage place located on the parking; outside the building. I was surprised by a man that came out from reception yelling like crazy saying not to do it and using attitude. Never wants to give me his name. At the end said his name is Caprice. He speak so loud to me as if I were a child and was so agressive talking. Several times he sugest me to shut up and said he dont care if I make a report. Worse customer service I had ever on this facility. It was today around 1:40 pm. He want to charge me for put those 2 empty shopping bags on the garbage. I consider this place dont need him on that position. Maybe move him to work away from people.
The manager was so delightfully helpful. She really helped to get me the best locker for my needs, and she was really a joy to be around. I will definitely be back!
Awesome experience... Staff took care of me and my business needs here at the cubesmart in woodside. Sarah made sure i was aware of everything, and made the transition to move everything to this storage location very easy. Thank you staff. Will highly recommend to all my friends.
Nothing extraordinary about the customer service, but at least the receptionist wasnt rude. could probably smile a little more. service was quick which i appreciate. facility is clean as well.
First of all. When you first come to this place they beg you to write them a good review and now I see why. Every time you go here and visit your unit there is this guy named ray he stays on the floor until you leave and keeps walking past your unit to see what u have in your box. I have actually witnessed him going inside of peoples boxes before. Hes a thief. They also have a rat infestation and my things in my storage unit got covered in rat poo and piss. You would think they would take care of the rodent problem but nope they can care less. This place is disgusting and dirty. You should see the ceeling it is covered in dust and it falls on top of your things if you have a top box. And lets not forget your things are not safe here the top of the storage box is a thin grid wire that anyone can easily break into. I will update this review of everything I am talking about with pictures to show. I am looking for another storage place and taking my things out of here ASAP. PICTURES ARE SOON TO COME!.word of advice people there are way better places to store your items dont store them here or you will deeply regreat it!!
Stored my things here while I lived abroad for nine months. I thought the storage was well priced for the size allowed; the temperature control was excellent; and the service (representatives, hours, what was provided) was very good.
Facility is nice but there are moths and a few months later they can raise your rent so you either pay or leave. The front desk explanation was that rental prices go up based on market demand ......so I left! Im sure you are thinking will they go down based on this same market demand?
This storages really clean and the storages are a decent size even the small ones, it really helps when you have alot of stuff to store.
Facility was clean and well maintained, and conveniently located. Easy access to my storage, and good hours. Clear communication.
I store inventory for my vintage furniture business at this Cubesmart location. Its important to me that the space be secure, clean, well-lit and accessible and at Cubesmart it is. But what really makes this location exceptional is the professional and courteous staff. In particular Tempest, who works at the front desk in customer service, is very knowledgeable, helpful and friendly. It is a pleasure to visit the facility and be greeted by Tempest. She understands my business, my schedule, she knows my staff and she is always able to help make the time we spend moving things in and out of storage both productive and pleasant. She helps to coordinate use of the facilities -- managing the elevator, traffic flow in the aisles and she has even let me know when particular storage rooms that meet my specific needs became available. Tempest is an asset to Cubesmart and to my business and she is a big part of the reason I am so happy with the Cubesmart facility.
In my opinion, the storage time schedule. I speak on my behalf, maybe others, but when you work for long hours and need to retrieve or drop something, time is absolutely vital.
O my gosh, so clean, the staff so friendly and helpful!i was on a moving deadline, and they brought me water & special bins;they even analyzed the volume of objects i was attempting to move into the space!!i cant say enough great things!
Very happy with our experience here. Parking convenient to entry. Nice and clean. Elevators are big. Security seems to be good. Storage space as advertised.
Wonderful support and assistance from the great professionals at this location. Everything was explained with clarity and storage areas clean, well lit and secure.
Thanks to Sara Torres excellent customer service and guidance we were able to get the best storage bin to meet our short term goals. We highly recommend this storage location.
One of the managers at this particular establishment, Mr. Caprice Franklin, was very helpful, cordial & pleasant! The storage facility is very clean & spacious with ample parking. I highly recommend this place!
Moving my things from here asap. The staff is very shady. Every time i go to my unit the workers come up stairs and pass my unit to try and see what i am storing in there so they can try and steal from me. And if thats not enough i got sick from inhaling dust that drops from the ceiling its ridiculous how much dust is growing on the ceiling. I feel sorry for people that are storing their things in the higher units i can just imagine how much dust probably falls in on their stuff. I can never visit my unit in peace every time never fails the workers pretend to be looking at units but really only coming up there to look into my unit. No privacy what so ever people dont go here go elsewhere without such shady nosey staff
The Manager, Caprice is who met/assisted me on my move-in day. Super friendly, patient and professional! Definitely will be my go-to person at CubeSmart :)
Erin and Sarah Torres is what made my first experience with CubeSmart good! They provide above par service. And I got an upgrade!!!! Yay!!!!
Cubesmart is a good place to keep your belongings, it is clean, air conditioned, Cindy Denison is awesome, and so is her staff. I only gave 4 stars because the prices are high, they should be more reachable to the working peoples pocket.
I spoke with Sarah at the Woodside Ave location in Queens and she was so nice. Great to have a person by name that I know will take care of me.
I have used many self storages as my life as a New Yorker but I have not be as impress as I am with this location!!! So clean very help fill and super friendly!!! Mr Marcus help with ALL of my storage need. Answered everyone question with great detail and knowledge. I would highly recommend this particular location for all of the storage needs!! Thanks cubesmart!!!
Friendly, helpful staff who are happy to answer any questions and clearly explain everything. That faculty is very clean, with several levels of security.
Clean, friendly, safe, secure and centrally located! I highly recommend Cube Smart. Ask for Tempest. She is the best at meeting your needs and offers the best customer service! Thank you, Cube Smart!
2nd time I rented here in last few years . Always a pleasure. Great price and great customer service weather in person or over the phone. Highly recommended
This was the first time I rented a storage and I was very well attended. Larissa, the girl who helped me was very helpful and explained everything I needed to know! Super recommend!
THE PEOPLE HERE R VERY FRIENDLY AND COURTEOUS. I NEVER HAD TO USE STORAGE ALL MY LIFE.THE ASSOCIATE WHO GUIDED ME THROUGH WAS VERY PLEASANT.I BELIEVE HER NAME IS LARISSA VALLE..ALL ASSOCIATES WERE FRIENDLY EVEN THOUGH I DIDNT GET ALL THERE NAMES THEY ALL DESERVE A RECOMMENDATION AS WELL! THANK U! I RECOMMEND EVERYONE COME HERE! SO COME ON! MARY CASTRO..
Friendly , courteous and knowledgeable staff. Very clean Facility.
Cindy and the crew are awesome. I always get the help I need and they keep this storage facility spotless .Great Job and Thank you for your excellent service
Wow! Im so impressed with this location, super clean and Larissa was do helpful, professional and sweet. K would definitely recommend this place to store anything that you want to keep safe.
The storage facility was always kept clean and the staff was super professional and helpful.
Easy and a perfect service!!! Specially the lady who helped me today Mrs Mimi Johnson, very kind, very helpful and respectful. And the place is very clean and organize.
The personnel is very nice people and friendly they are doing a very very good job. the area is clean and in good condition.
The experience at this location was awesome. Caprice was a pleasure to deal with! In addition Nedra was professional and a pleasure to deal with as well!!
Whats with the closing 7pm ??? Are you aware that youre operating in nyc and charging nyc prices ?My money my money money
I feel so comfortable with the staff of CubeSmart they are so kind and they are magnificant clean so generous and kind of storage areas Lobby and Floors maintain perfectly clean
Its a great place to store your personal belongings. The font dest clerk are very friendly and helpful. Great place I recommend.Thanks you CubeSmart from woodside.
Building was very clean. Staff was friendly and helpful. Opening a unit and closing a unit was seamless. What more could you ask for?
Great experience, professional service very personable, clear in every aspect, Im definitely coming back. Satisfied ☺. Agents Christyn & larissa. Thank you some much
Caprese was very helpful and knowledgeable at the front desk. He was always willing to give the best customer service.
Excellent but I am not agree the price change after months
Beware... you renting unit and they raise price bu 25% after few months when your stuff is there and is inconvenient to move, besides that everything ok
Its the perfect place , simple and easy access, organized, workers are friendly, i enjoyed my experience with cubesmart i recommend them 👍👍👍
Great experience, great place. The place is really clean and the employees make you feel like you family.
Hassle free from moving in to moving out
Nice service!!! Always welcomed. Really love the service and facilities are really clean and well maintained.
The staff really knows their duty. The place is nice, clean and secure
Always a pleasure to come in. Friendly, kind, and polite. Not to mention no matter time of day super clean!
Manager very nice and explained everything in detail. Very patient in showing storage spaces.
Very clean facility and the management was very helpful. Specifically Mr. Morales.
Friendly staff, clean and helpful on understanding storage options and needs.
08-12-18 I have been a customer over a year and in the last few months they are constantly late opening up at the posted times. How many times do they get to be late opening after the posted hours? A dozen? They never correct the problem
Very clean building- good service - Bill keeps the building in great shape - would recommend to friends
Carlos was very professional and straight forward with the options to opening a storage compartment
Easy to set up and end services
Very professional staff. Excellent physical space.
Well respected awesome worker and a awesome clean and safe place.
Workers at the front desk simplified and explained things in deep detail which helped everything run smoothly.
Dime was very helpful and informative when assisting me. Great customer service!
Excellent customer service. Building is spotless, the team is amazig.
Awesome service very clean
Great hours and clean secure space. Never had a problem
Lisa and Crystal were very nice and helpful. Clean facility.
Excellent storage facility outstanding customer service and staff
Larissa was a great help. Friendly and quick service. Thanks!
Changing my review to one star after a terrible experience. Uncaring rude staff members.
Friendly staff,esp.Ting-An Zhuang and Larissa Valle.Accomodating and very helpful.
Caprice was super helpful! Clean and cosy storage.
Very clean, the price is worth it.
Wonderful staff, always a pleasure do business with them.
Nice unit! Nice costumer services!
Absolutely spectacular service. Larissa is such a sweetheart ❤️😍
Clean well staff. Safe place
CubeSmart is over charging twice as much for the unit elsewhere
Lisa helped us a lot she was great
They close to early, and are ridiculously over priced.
I love costumer service, very helpful
Caprice was helpful very well spoken and respectful
Staff always helpful, and pleasant.
Very helpful staff and a very clean location.
Very professional with everything needed to keep stuff in storage.
CleanlinessFriendlinessAll around convenience
Dominique at the front desk was informative and great to work with
Great attention, very clean facility.
The staff or Courtesy highly satisfied very satisfied
Great & Friendly Service
Is very nice people I like
Fantastic service all the way through
Secure Storage facilities and friendly staff
Very professional and friendly staff.
Nice place good rates
Always clean and nice
Friendly service. Easy.
Larissa was very kind and informative
Melissa is very helpful. 👍🏼👍🏼
Fast service
The best!
Caprice was very helpful
Woodside. 👍
Great experience.
Everything is excellent
Awesome Experience!!!!
Good service
Good experience
Excellent service,
They are very kind and friendly
Good security system and access to your warehouse.
I like it helped me a lot :)
Good attention from Christyn.
Excellent service!
Total reviews rating 4.6
137 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-30Every staff member we’ve spoken to on the phone or in person has been so personable and helpful. Larissa went above and beyond to answer all our questions and provide exceptional service. She is an asset to your team and deserves all the recognition. The facilities are clean and well taken care of. We know our items are safe and secure in this space.
Review №2
2022-07-20The whole process for the registration was fast and efficient esp personal from Michelle R. ,Storage Consultant whom even reserve for me a slot. Also the counter person was very helpful to even point me to nearby Home Depot to get some stuff.
Review №3
2022-02-05SHOUT OUT TO LARISSA who made my storage experience smooth, safe, and effective. I appreciate all the time she took to assist me and my family with our move-in!
Review №4
2021-12-24Good secure temp controlled. My wool got eaten by moths, never happened at home so if storing wool here, safeguard it yourself
Review №5
2022-01-11The staff is always friendly. With the app accessing my unit is very easy.
Review №6
2022-06-14The process to rent a unit was fast and easy.
Review №7
2022-02-25Im so happy with the service.Excellent atention.
Review №8
2019-07-22Ive just signed up for a smaller sized storage unit this weekend, and the CubeSmart rep was really thorough in explaining the different levels of payment, along with the benefits of each. Since I was looking for at least a year of storage, I was able to get a good deal by paying for the year up front. I do feel its a pretty good deal, no matter which option you choose. The location is clean, well lit, and temperature controlled. It felt very secure to me as well. The day I signed up, there seemed to be only one person running the entire place; clearly, shes not able to handle issues inside the storage area as well as new customers. The office was locked up when I first arrived (I was confused, as there was no Back in 5 or anything). Obviously, it was locked and deserted again while she showed me the space. Perhaps it isnt feasible to pay more than one person, but signage might help when away from the office.
Review №9
2017-09-11I came in a day late because my drive to the unit took longer than expected, but the management had no problems with this and moved my reservation very easily. They were super nice and friendly and helped a lot along the way. In the end, all my things didnt fit the storage unit I picked out and they happily and easily helped me pick other options for getting my things safely stored so I could get out there as quickly as possible. Great service and the security seems really good too! I would definitely recommend this place to anyone who needs storage in the area.
Review №10
2018-12-16The service I received from Carlos Morales was very professional, informative and friendly, went the extra mile for me. He even went online to find CubeSmart around the area that I live in and find deals too. His knowledge and sincerity of what dimensions best fits my needs is what really sold me. I highly recommend this facility. It is clear and upscale looking. Your stuff will be safe and sound. GREAT CUSTOMER SERVICE OVERALL.