CubeSmart Self Storage in other cities:
This is my first time renting with CubeSmart and I must say that my experience was extremely positive. Prior to entry (after reserving a locker), I received a call from a polite staff member (apologies as I had forgotten their name) explaining the process and details of the reservation. She was courteous throughout the entire conversation and provided all relevant information very well. In addition, she answered my questions quickly giving me the impression that she is knowledgeable and knows her position well.Upon entry I met with staff and was guided by a member (apologies again as I forgot her name as well) and her trainee (Mr. Wilton(?)). Both were professional and courteous and provided a comfortable environment while introducing me to the locker load in process. Every instruction provided was clear and easily understood. All details and information regarding the locker, change policy, promotional policy, late fees, etc were explained so well that I did not have any additional questions as they were already answered. In addition, the transaction process (in-person) was easy and fast and I did not have to worry about online sign up as everything was handled efficiently.Overall, I must thank the staff for their assistance and guidance. Most importantly their customer service and attitude was fantastic and spot on. Thanks to the staff that I met today, I would highly recommend my friends and family to rent at this specific location because of the staff. I was very comfortable throughout the walkthrough and if any trouble were to occur down the road I know the staff will provide assistance without any trouble.Thank you again and please feel free to contact me if you would like further detail and compliments regarding my experience.Christopher Lehn
Vivianna! Screaming thanks! Great service.. calm clean and organized. Professionals who listen to their customers. They are honest. .
Very clean, easy to access facility with very nice, competent managers and staff. Abel took very good care of our needs in a friendly, knowledgeable way. Kendall volunteered to clean the unit before we moved in and it was fantastic to work with them.
New and clean buildingWonderful and helpful staffEasy process
CubeSmart 31st St. In Flushing is by far the best self storage location i have used before. I have two units for both business and professional use. The location is clean and well managed. The only challenge I encountered was a significant mandatory 6 month rate hike but the company worked with me to keep it within my corporate budget. They make me feel like a valued customer!
Extremely fast and friendly service. Kendall, the manager, was very helpful and accommodating; we were renting out a second unit and requested that it be close to our first. She accompanied us and was supportive throughout our entire visit. Were very happy with the quality of service.
I went into this facility to check it out because I was looking for a short term storage option (didnt need it in the end). Anyways, I called ahead of time and a perfectly polite person picked up. I asked if I could come stop by for a tour, she said of course, just stop by anytime as long as were open. If you decide to stop by today my names Kendall and Ill be more than happy to help you. Since I had some free time I decided to stop by about an hr later. I walked in, said hi I called earlier and spoke to Kendall, she said she could give me a tour?!. Immediately Kendall greeted me warmly and said she could help. She proceeded to give me a tour, I IMMEDIATELY realized the place was immaculate. Fair prices for various units. She gave me so much information that at the end of the tour I barely had any questions! She gave me her business card and told me to call the number on the card and ask for her if I were to ever come back. Although a couple weeks later I didnt need the storage unit, if I ever do need one Ill be sure to return because of Kendall. Never have I ever met someone who works in customer service that was extremely professional and polite. Anybody looking for a storage unit should definitely check this place out.
I have had very good experiences at this location. Its very clean and the staff is very helpful. I must say Jessica, Jacqueline and Kendall are very nice and go out of their way to research the right storage unit for you. In addition, they will make sure your account is set up correctly and provide the correct promos even if you are an existing customer. There was a problem with something and right away its corrected. The customer service from these 3 ladies is exceptional. I am very pleased with my units ( yes, I have alot of stuff) and they all know who I am. Really, they remember my name when I come by to say hi.
I’m very impressed with the service and facility at this CubeSmart location. Viviana was my service agent. She was an absolute delight. She was knowledgeable, patient, and friendly. She made what was an unfamiliar undertaking for me easy and pleasant to follow through. She guided me through the whole process in a most efficient and proficient manner. Each time I come by to use the facility, it has been very pleasant experiences. I definitely recommend this location for anyone who needs to store their personal and business items.
I’ve been renting at this facility on and off for two years. I always come back because the staff here is amazing and the building is always clean. I go to the office just to speak to them its great to know they actually care about what’s going on in my personal life, nothing that has to do with storage these girls listen. Jessica, yissel, and Kendal wonderful ladies and very kind hearted. As long as they work here I will always come back.
Kendall provides excellent support at this location. She helped us from start to finish. She showed us several different size storage containers and the procedures we need to follow. All was explained very clearly. I had many questions and Kendall answered each one. She is an asset to CubeSmart and I would recommend asking for her help. The location has great parking and very clean.
One of the best. Never had a problem. Staff members are very helpful, professional and friendly. The place is well kept. Clean and any repairs need to be done, once reported they have it fixed immediately. Thats customer satisfaction. Way to go!
I had a amazing experience at CubeSmart of college point. The customer service is a A+. I had the Manager by the name of, Jacqueline Thompson helping me. She was extremely helpful , friendly and professional from the moment I walked in. She took her time with me, wasnt pushy and got me exactly what I was looking for. I highly recommend this storage facility. Not only are the staff amazing with there customers , but the facility is extremely clean and the pricing for the units is affordable and reasonable. My experience and overall review for this facility is a A+++. Highly recommended !!!!
Ms.Jackie Thompson Is the BEST worker , she was an AMAZING person while renting my unit. she showed me the best unit ever, it fits everything and more!!! I rented a 5x10 unit and a 10x10 unit . It was GREAT!!! Her smile and energy was so Beautiful. I will recommend my friends and family to rent at this site. Thank you Jackie for your amazing time.
I was here about a years ago with my daughter and was waited on by Jessica Mercado I was treated with the most respect and kindness. I’ve come to my storage space many times within that year and whenever I’d see her she would smile and ask “how my daughter “.Yesterday I bought a friend to get a storage space and again came the smile and the question. I believe that she’s a great assert to this company and will do good for CubeSmart.I really appreciate her help in telling me all the ways that i can save money and that why i think that she deserves me giving her my positive review.
Kendall, the CubeSmart representative could not have been more helpful. Even though I already had one storage unit, and I am fully aware how well this particular facility is maintained, the personal assistance and patience is doing the best for me was well appreciated. During these hard times due to the Covid-19, the patience that was given to me in showing me my options on the two new additional storage units I have now have leased, is reassuring that service is as important as to what is being offered to rent, if not more so. Hats off to Kendall. She was terrific.
Awesome service! The definition of great customer interaction / service. Freddy not only ensured I was happy with my online reservation, he went above and beyond to ensure my process was completed with full knowledge of me operating the facility as well as my storage unit and so on. Great personal connection with the people in this building! Every other self storage unit I have used has never provided a level of service this advanced. Kudos to you guys!
I moved in to the 31st avenue, in college point NY facility. At 6:15 pm they were going to close at 7, they were so friendly About me showing up late. And helpful in registering me and getting me situated. My hats off to Jackie and the gentleman who attended
Jackie and Jessica were amazing they helped me pick the best unit for my needs. Noticed I had a birthday a few days ago and even sang me a nice birthday song . What a great staff !! Ever come to this location ask for them personally.
Viviana was awesome. She went above & beyond to help me find exactly what I needed. I would definitely recommend this location over there other local one in that in comparison, Viviana went out of her way to spend time with me, she did not rush me off the phone & gave excellent customer service. She was so great that the day I moved into my unit I just had to meet her. Great experience & will continue my business with them & this location.Thanks!Monica
I have been renting with cubesmart for 2years now. I am very impressed with Jackie. She has great customer service. She has great knowledge on the facility . She makes sure customers are welcome into the facility. Jessica is a great manager as well 🙂🙂🙂🙂🙂
Kendall was great. Amazing customer service and very thorough and thoughtful. The product is also convenient and reasonably priced. I really recommend them. conveniently located and easy parking as well...What else can you ask for.
We arrived near closing time and Jacqueline Thompson was busy with three customers including us and she stayed on her own time to complete contract. She was courteous informative and professional. Facility was clean well lit and well maintained.
Jessica Mercado is the best. Patient, Kind, and understanding. If you need help please ask for her she is a true Gem. Cube Smart is lucky to have her.
We went to this storage and the girl name jackie was so nice and give us all the information that we requested from this storage nice polite and very helpful
Great experience at storage center from start to finish. The staff is very helpful in guiding customers through the process. I strongly feel that the company is honest and has good integrity! Will definitely use their service again in the future.
It was a very efficient and effective performance and services rendered by Ms.Kendall Baldo, the store manager. When I requested to downgrade the size of my storage unit today, she came to assist me and made a fast and smooth transaction ever !!
I went in today to sign my contract for the storage unit reservation. Ms. Reyes was very helpful with every aspect of the process, from taking me up to the unit, explaining (literally) the ins and outs of the facility, and giving me my codes. She was also friendly and professional the entire time.
I had an issue with my payment for my brother’s unit and spoke with Jessica. She was beyond helpful and remedied my problem in a few minutes. If I could reach through the phone to hug her, I would! Thank you Jessica!! You made my day!
The location of this facility is perfect for my needs, but aside from the geography, the staff is extraordinarily knowledgeable and helpful. Id especially like to recognize Lisa Smith, as a standout manager who did everything in her power to satisfy me as a customer.Im looking forward to using this facility as long as I have a need to. Thank you so much CubeSmart!
Nice place. Freddy Figueroa helped me today & he was great with his customer service with assisting me in paying my bill. He is a Nice guy. Really like this location & employees .
All staff at this location are very friendly and helpful.The facility is very clean and safe. Wonderful feel here. We love it. We will continue to stay with this location. Strongly recommend.
They are the best Costomer service ever had in my life, very professional in what they do. They took the time to show me the best prices ever. I sincerely recommend this cubesmart location, you wont regret it. God bless this excellent team, in this cubesmart location. Thank you guys for helping me with an excellent storage unit, you guys are the best Costomer service I ever had... GBU ALL!
First the staff at this location are amazing,Friendly, & knowledgable!The drivers were beyond helpful & if I ever need movi g services, I really hope that i get the same guys.Thank you all for everything I truly appreciate all of your help.
Great establishment and terrific customer service. Cubesmart college Point is extremely clean and taken care of. Viviana was super helpful and made a stressful situation much easier. Would recommend it to anyone.
Jackie has the most disgusting attitude that could ever exist she’s rude doesn’t let you speak gets loud on the phone with you and doesn’t try to fix any problems or concern you have regarding your unit, it’s not the first time me and her have an argument and she’s supposedly to be the store manager. Horrible do not use this storage go to any other cube smart
Jackie was an excellent customer care representative. She was very helpful and assisted me in choosing the right size storage room for my needs
Storage units were clean and climate controlled. The sales rep, Kendal, was articulate and knowledgeable in explaining the rentals and showed me each size unit that I requested to see.
Very Courteous, Polite, and Professional staff Manager... Ms Kendall. Pricing is upfront & properly explained. Clean office. Clean facilities. Clean bathroom. Plenty of parking.
The customer service was top notch and the attention to detail was excellent !!! the facility is clean and easy to navigate and all the options were explained by the rep in a professional manner. I would highly recommend this location to everyone !!!
From the moment I walked in the general manager Jessica was very friendly she helped my wife and I find the perfect size unit for our items we are going through a difficult time and with moving and just having a baby it was good feeling walking in to that cube and getting such genuine service I really appreciated her which made this review easy to write
Miss Thompson was super friendly in helping us with all of our issues. The facility was spacious and clean. Would totally recommend and rent from here again!
Nice place to work friendly environment. I did alot of work for all different cubesmarts across the country.. I helped redo all the offices. Great people work there. Had a blast.
Miss Viviana Reyes was very professional regarding my needsshe presented herself as a very Knowledgeable person about thepublic storage business.KEEP UP THE GREAT JOB!!!Thank you very much for your helpFreddy....
I rent at numerous Cubesmart locations and Kendall was incredibly helpful. Top notch. You folks are lucky to have her. Very, very happy.
I love this place, it is clean, the staff is professional but today it’s like whoever they have on shift is scared of the phone. I returned a voicemail I had received, called back about 3 times and got an answer on the 3rd and was put on hold and got disconnected. Called back 2 times RIGHT after and got no answer. I’ve been a loyal customer for years, always paid my storage rent and today has been absolutely aggravating.
The place is clean and well lit and appealing looking. I appreciate the need for an access code when using the elevator and the fact that there’s a bathroom on the premises.
The staff was so friendly. Today one young lady helped me to print one piece of paperwork.
Safe storage at an affordable price A little inconvenient is that you have to use a ladder for all small spaces.
Have had storage for years. Well maintained. Friendly staff.
I’ve been renting with Cubesmart for a few years now and I’ve always delt with Jessica she’s awesome I was happy when she started working at this location because it’s closer to my house I immediately Moved out of my other location and went to this one the staff here is so nice and friendly I made a great choice p.s and they have a soda machine!!!!
They sold 1,000 of dollars of my belongings during a pandemic and hard times. Super devastated. I hD belongings that where given to me by my grandfather AND father who had past away recently. What the hell is that?!
Clean facility, easy access, good service, secure.
Awesome customer service by Blake
I went searching for a storage locker the other day an ended up hear confused about the size that I needed a girl by the name Jessica helped me thru out the whole process I can be a pest sometimes but she held her composure at the end of the 30 mins we settled on a locker for $42.00 a month which was cheaper than other storage places near my house thank you jessica
Nice storage place, clean, big easy to use. I dont give 5 stars because it is expensive
Staff was extremely attentive, informative and pleasant to deal with. Facility was well laid out and very clean!
The wonderful young lady who helped me get a locker was absolutely amazing !!
Is one word to describe Jessica and that is Wow. Jessica is so compelling to do business with thatwe rented a unit that we didnt necessarily need.
Was there last week worked with jessica very friendly lady she went over each part of the lease with me making sure I understood everything even made me laugh when she said I can’t store my children and wife inside very good service.
Air conditioned, clean, convenient free parking, responsive attendants, however, the 7:00 PM daily closing is too early for working folks.
Very easy sign up as soon as I walked in friendly staff Jackie was very helpful Neil keeps the building clean A++
Nice staff clean building when I was there they where actually cleaning the rugs which leaves me to believe they are on top of the building Jackie and Jessica are so helpful and funny
The people in the storage are great!vivianna is always a sweetheart ,she is always so welcoming and a plus for the the storage it is always super clean
JESSICA & Jackie CLEAN BUILDING ‘ Great STAFF ! THESE TOO DEFINITELY NEED A PAYED VACATION! THEY ALWAYS THERE WHEN I GO TO THE STORE ! THEY AMAZING !
Jackeline, Viviana and the tree girls are excellent, A++++Outstanding people, great place.The gentleman who works there is great too!
Been renting a spot there for many years finally came to an end their prices a pretty getting high
Great people working there!! Especially Jessica!! She makes the best coffee for her customers!!
Jackie and Jessica were extremely knowledgeable, helpful, and supportive. Thank you for great customer service.
I went in, in a rush. Freddy was friendly, informative and super helpful. He was able to knock everything out super fast and i was moving in right away!!!!
We were very pleased with how Viviana gave us instructions; very clear and pleasantly. Best rating. Thanks
People are very kind , friendly and know the business
Customer service is great....the lady name Lisa knows who i am every time i come in she is awesome..would recommend this place.
Staff is very helpfull and nice. Thank you to Freddy Figueroa, Jacqueline Thompson, Jessica Mercado , Kendall and Neil !
Very clean building Jessica was a great help her customer service is excellent.
Great staff always helpful. the units are very clean and well maintained.
Viviana really went out of her way to make a unit available at the last minute ! She was professional and efficient
The agent who helped me was J. Thompson. Shes super sweet and made the process stress-free.
Very professional. Easy going. Very approachable. Positive attitude. Clean building. Easy access. Thank you Freddy!
Great service, very helpful, always helping people out with respect.They make us feel like home..they deliver the best service always helping out us the customer
Id give it 5 stars if it wasn6t so expensive. However the employees are great & place is always clean.
So far the experience was good. Staff was friendly the Place was seem clean.
Easy rentail lots of parking big loading area dollies are accable and friendly staff Jessica was very helpful.
Best place in the world. Geeat service, friendly staff and of course thebone place you stire all your crap / stuff at, lol.
Miss Jackie was great help to me. It was a pleasure dealing with her.
Very kind staffs, Neil, Jackie & Yissel.Very clean and helpful.
The friendly staff, cleanliness, location and most of all price!!
Amazing experience! Excellent customer service! Clean. Quiet.
This cubesmart is very clean, well maintained, and the staff are extremely helpful, polite, and friendly.
Rather exclusive location with best pricing around.Relatively good traffic.Good patient staff.
Great staff. Fast they set you up in no time I loved it
The employees were very rude and arrogant, they were not professional at all and were very pushy, upon asking any questions they were very hostile.
The facility is pristine. The staff is amazing. Units are neat and the bathroom is spotless.
Jessica mercado was the best all smile and amazing customer service......thank you jess🤗🤗🤗🤗🤗🤗
It was hassle free experience with moving in and checking out
Thank you lisa and oscar for your outstanding customer service. Great facility.
Jessica was very helpful. Very friendly and knowledgeable.
Excellent service, they always great!! clean vivisna was great
Very clean and organized. Climate control. Cost a little more but its worth it in my opinion.
Nice facility, clean but employees are less than helpful.
Convenient location. Easy access. Very clean.
Great customer service very clean facilities and bathroom spotless
A safe and clean space to store my belongings.
The employees and staff at 31st, queens location are very nice and helpful.
Great service, Very Clean Store, Associates are Great.
Excellent service!!! Viviana was great showing us every detail
Freddy was knowledgeable and friendly. Got me set up in no time.
The customer service is great! They keep the storage are
Great Service from the staff especially General Manager Viviana Reyes...
Jessica was great, friendly staff definitely recommend
Very accommodating staff, clean and easy to access
Good help at the front desk 👍
The staff was always friendly
Place clean and tidy and good customer experience
All staffs are friendly and professional ...Thanks
Very helpful staff. Answered every question I had and were clear about it
Staff members are so helpful and friendly.
Great but they start to become to expensive
Great service keep doing a great job🤗
Convenient, clean and very professional staff!
Excellent customer service ,very clean !!
Is toooo much for rent, and is not 24 hours, close to much early!!
Freedy was very helpful and the Service was excellent
Courteous helpful staff and immaculate facility!
Good sevice and viviana is so polite!!!
Excellent service from the front desk!!!
Great experience! Jacqueline was great!
Very clean & safe facilities
The service was very professional
Very good Viviana thanks
Its been excellent
Clean, accessible and available.
Fantastic customer service....
Great facility!
Awsome customer service
Excellent service!
Great Service
Its worthy
High class building!
Excellent experience
Total reviews rating 4.7
150 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-07-13Jackie was amazing knowledgeable and friendly!!! This is the first time using storage so of course we had a lot of questions we wanted to know a lot of information and with Jackie’s help and her patience she made it possible!! We were very happy with purchasing a rental unit here! Thank you!!
Review №2
2022-06-24The staff at my location is outstanding. Just really nice, helpful people who go out of their way to make the experience positive. Honestly, they all deserve raises. Top notch service.
Review №3
2022-08-06Theres one worker at this location who very rude, she cackles like a witch. They increase your rent every month by a lot. In a decent location with good parking but the experience with the woman is a turn off.
Review №4
2022-07-12Customer service from Jackie was wonderful. She explained and showed me what to do. Also,The prices are reasonable for the spacing.
Review №5
2022-05-26Jackie greeted me with a smile as soon as I walked through the door and went above and beyond for me.She is very knowledgeable and professional and deserves a promotion for what she does.
Review №6
2022-05-19Jackie and Kendall were amazing and their smiles me my day better. ! To maintenance manager is so helpfu.
Review №7
2021-08-04Staff very nice, especially Kendall who showed me my Storage unit. She made the whole process very quick and easy. Place was very clean… easy access for loading your boxes to the elevator.. Highly recommend this Cube Smart in Flushing New York
Review №8
2019-04-28My keys fell in the drain in the picture. The team at this storage facility (Jackie, Jessica, Kendall and Neal) were all helpful in retrieving my keys. They also helped me procure a flashlight and lightbulb when i needex extra light in my storage. I can’t state how amazing the staff is here. Super 👍🏽👍🏽👍🏽👍🏽
Review №9
2021-12-01This place has lots of room to park by. Just in case youre tired of having to search for parking to get to your storage unit. It seems a little out of the way to get to, but if you dont mind driving a little over to College Point then its a little less stress Id say. Place is quiet and easy to get to your unit.
Review №10
2021-07-13Kendall B. is amazing. She explained the new details regarding no payment via phone. When we came into the store, she handled my issues so politly and professionally. She is the definition of excellent customer service. Give her a raise. All your reps should be trained by Kendall. Nobody does it better.