Wheelchair-accessible entrance
Yes
CubeSmart Self Storage in Richmond Hill
Categories
Location on the map
Richmond Hill, Queens County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-925-3851
Site: https://www.cubesmart.com/new-yo...
Site: https://www.cubesmart.com/new-yo...
Opening hours
- Monday:Closed
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:9AM–7PM
CubeSmart Self Storage in other cities:
Comments (199)
I went to the CubSmart on 121 Street in Richmond Hill. Arvin was very nice and professional. He showed me my unit and answered all my questions and made me feel very comfortable. He was very caring.
Amazing service from Regina!! She helped us out so that we could get the space we really wanted! Go here! They’re the best!!
Quick, easy setup, clear explanation of contract, and friendly service. Arvin was very personable and helpful!
I came in wanting to switch the ownership of my storage unit and to a smaller size. Even though I made an error and made it a little inconvenient, Regina was super nice about it and helped me the best she can! I would really recommend renting a unit here as everything is kept clean and the customer service is super good.
Staff are excellent. Samuel Levy helped me with my application process and showed me around the space which was very clean and well lit. He provided exceptional customer service and I felt great about storing my things at this site.Unfortunately, I was not able to use this space long-term. When I arrived at the location the Saturday after I rented my unit the access street (which is a dead end road in an industrial setting) was blocked off by NYPD for road construction that lasted the whole weekend. As I was paying for movers and a truck by the hour I ended up having to store my belongings somewhere else. I tried to contact the site manager asking if I could have a prorated refund of my first months rent but never heard back.
Regina was such a pleasure! My wife and I needed a unit and had a lot of questions (maybe too many!) and she handled all of our needs and concerns with a smile and complete knowledge. We felt comfortable and were able to walk out with our new unit same day without any problems!
The staff was always so helpful and friendly. The protocols once COVID-19 hit made me feel safe. The location was always clean and well maintained.I had my unit for 3 years and never had a problem retrieving my items, the keypad entry system and the option to secure your unit with multiple locks adds to the sense of security. I would have stayed, but I no longer needed a place to store my items.
An amazing facility with a friendly, helpful staff.Regina took great care of my storage concerns and I was quickly onboarded to my new space.Couldn’t be happier with the location and the unit!!
Mr. Levys service today was outstanding.Above and beyond le call of duty.I have frequented many CubeSmartsIn my time but never have i everRecieved 5 star customer serviceLike i have from Mr. Levy.If this man is eligible for a raise, pleaseGive him ONE.
Great customer service very helpful. All my needs were met. REGINA and ARVIN were super helpful. Will come back again.
The storage unit is clean, high-quality, and spacious. Regina helped us so much with explaining everything and provided excellent customer sevice
My meeting with Carl was great and I ended up getting a better space for my stuff it was fast and quick appreciated
Regina was very helpful and did a great job of being accommodating and kind. Very sweet and definitely deserves the manager role, as she understands how to be a great leader to her coworkers alongside being very friendly with me and the customers who were present while I was there. All in all, a great person!
I had the best experience, especially during a complicated and difficult moving process. Mr. Levy made the process easy, seamless and he was incredibly friendly and supportive throughout the entire sign up process, offering a lot of information and advice. Definitely recommend this facility, I’ve used them before and I keep coming back because it’s just so easy and so good.
They were all great there. Especially Sam the manager that helped me set up and chose the best storage for me. I really appreciated the helpfulness and felt safe and secure there. Regina was also wonderful on my move in date. Thank you
I wasn’t too sure about the process but I had help the first day. Second day which was my moving day Sam was very helpful. He showed me what to do as appose to just telling me. Sam was also very helpful with my things. Team has great customer service. I’m glad I came back.
Ragina helped us today and was very friendly and helpful which made the process much easier!
Glen is a rockstar! He’s incredible friendly, helpful and resourceful. I never thought I’d write a review for a storage facility but Glen makes it so seamless and pleasantly. Now I look forward to going to pick up and drop off at my storage unit. Thanks Glen!
This was absolutely so smoothCarl is of a great help and adorableCustomer service is tremendously excellentI recommended it definitely
Carl and his team are so amazing. They have the best attitudes and they are genuine. Mr. Levy was also a gem. Every interaction I had over three days was really joyful, helpful, easy, professional, kind, and human. Thanks guys!
Had a great experience at this location today. Regina, Sam and Carl was very helpful and respectful to my needs. Regina explained everything thoroughly and in showing my unit rental. Look forward to working with them.
Friendly staff loved it .smile counts .+clean place and organize
Had a great experience at CubeSmart! Arvin and Regina were extremely helpful!
I had the pleasure of meeting with Mr. Sam Levy. He was extremely knowledgeable of the units. He was very professional and had a great sense of humor and was detailed oriented. If you are looking for a storage facility, stop by and ask for him.
Pricing was competitive compared to other places, easy to get to, staff was always helpful the few times needed including Regina
This location is very convenient for people in the Jamaica area. Very clean and courteous staff. I closed out my account with Regina. She was very helpful and professional.
The facility is all climate controlled, all new units, smooth floors, all automatic doors & most of all CLEAN!!!! I also like the its not Open 24 hrs so traffic in and out is limited...
The minute I arrived I got great reception from Regina R. She was kind and explained all the information needed to me. She gave a tour of multiple units to allow me to see what’s best for my preferences. She was amazing.
Mr levy was very professional from the start also very knowledgeable about the facility. Took his time when it came to all the Information on all the services and made me comfortable about storing my stuff here at cubesmart. I Its good to work experience people.....
Regina Was a great help very informative and extremely patient. Thank you so much!
Arvin’s been very helpful with our moving process with the storage. He’s a true gentleman!!
Cubesmart is great! Very clean location. Regina is the best! So helpful and sweet. Definitely check it out!
I have opened other storage units around the city in the past, at other facilities, but nothing was ever as easy or as pleasant as my experience this time. Manager Glen Brown was so open and clear about every detail, explaining every step. He showed me how to do everything and he got me set up in a unit in a great spot that will make coming and going a breeze. He was NICE. If you don’t know how rare that is at a storage facility I’m telling you it’s RARE. He even checked in with me as I was unloading my car for another round just to make sure I was doing alright. It was busy, and he still gave me personal attention. I also saw him treating other guests with the same level of helpfulness and kindness. He made the experience 110% better than any other. CubeSmart you better give this manager all the bonuses and raises!!
Every time I come to this store the staff is very professional. Today Mr Levy assisted my move from one storage unit to another. He is meticulous, courteous, and personable. With his assistance it was a smooth and easy process.
Regina was very helpful from the time we walked in the storage. Very kind and answered every question we asked. She even gave us great advice for which unit that well better suit us. Highly recommend.
Thank you to Regina! Extremely professional and courteous. She took the time to show us several units, with particular attention to our business needs. I look forward to working with you in the future.
Regina was great! She was very friendly and the renting process was seamless. Will definitely recommend to my friends and family for their storage needs.
Great staff. Clean and comfortable temp. Parking/Loading area. Price.
Regina great customer service highly recommend this facility building is well kept. Keep it up guys. 👍
My experience of dealing with the CubeSmart staff, my very first interaction with the company, has been pleasant from the outset -- on the phone and then when I visited the storage site I had selected in person. They were courteous to a fault, very professional and attentive to my needs. The manager with whom I interacted went over the contract with me in great detail before he had me sign it. I instantly felt welcomed and well taken care of. I am very pleased to have found CubeSmart Self-Storage and look forward to being a customer of theirs moving forward.
630pm is time closing time .. Cube Smart stop people from using the Storage at 6pm
Mr Levy did an excellent job. Very thorough and efficient at the same time. He was extremely helpful with everything and able to answer all our questions. Great customer service! Thank you Mr Levy
I keep my savings there....where else can you save around 10 million dollars....its a very safe place...and Im only paying $75 a month.... The only thing Im worried about, is that I dont think it will fit 11 million....and Im pretty close...I wonder how much a bigger size would cost....
Great customer service! From Regina R and Sam! 🤘🏼🤘🏼 I already had family that owns a unit in here but I came in for my own and they were great! Flexible with moving units too 😁 definitely satisfied 👍🏼
What a clean and pleasant place... Regina was super helpful, she showed us aroud and told us our options
I would like to thank Regina Ramessar for being so friendly and helpful. Regina exemplifies great customer service and made my storage renting experience smooth. I would recommend this location to all.. Shout out to Matt Rosado as well!
Excellent service. Mr. Levy was extremely knowledgeable and answered all of our questions. He helped us pick out the perfect storage unit. He made the process extremely quick and easy. Especially with all that’s going on in the world lately, it was amazing to have someone like Mr. Levy to be so helpful and give amazing and exceptional service. Would definitely recommend him to everyone.
Great facility, clean and well maintained. 👍🤘
Sam and Regina ALWAYS give me exceptional customer service!! They are also extremely professional, friendly, accommodating and have gone above and beyond to help me whenever I need it for my storage needs! Thank you guys!!
Regina and Matt really helped me out with getting the best sized storage unit for my needs. The unit was clean and spacious, exactly what I needed and I got it at a great price, highly recommend cubesmart!
The customer service is outstanding. Welcoming and friendly team members. Ive stored my belonging here for a year and have not had an issue. The office/guest area is neat and storage areas are clean. There are plenty of spaces to park within the building to allow easy loading and unloading. Thanks for keeping my belongings dry and safe!
Samuel has shown outstanding customer service. My sister raved about his customer service skills and recommended him to me. I just came to rent my own storage and he was amazing. He not only was knowledgeable about the storage unit but was also very helpful and giving me options of what would be the best fit for me and my belongings. I will always recommend family members to come work with Samuel at this location on 121st St. n Jamaica Avenue
My experience was quick, well informed and thorough. Mr. Levy explained the whole process in detail. I had a tour of the storage unit, came back with proof insurance, a lock and was ready to go. He explained the security features, rules. payment structure and even sold me some boxes.
I had the most AMAZING AMAZING EXPERIENCE WITH MANGER GLEN BROWN & MATT ROSADO , they gave me a great experience & made my life here easy. They both have great positive upbeat attitudes happy & smiles always ready to assist. Great place. I would recommend to friend & my family. Excited to be here.Awesome PlaceHappy Holidays
Glen and Sam were amazing. Great customer service. They were very patient with me as I had never rented a storage facility before. They were bothvery helpful and knowledgeable. The place is very clean and well organized.I highly recommend this storage facility. Thank you Glen and Sam for being excellent at what you do and for taking good care of me.!!
First time getting a storage and the whole process was quick and easy. Mr. Levy was very thorough and patient. Would highly recommend this storage facility!
I forgot my keys at home and had to have the lock clipped. Karl was nice enough to walk me halfway to show me where to purchase a new lock and he also clipped it for me. It was a bit challenging to get the lock off, but he didnt complain. Nice guy!
The staff is amazing. Been storing here for a while now and I wanted to see if the level of professionalism I got on day one would still be the same. It’s been months and I am happy to say Glen and Sam have been amazing the entire time.Keep it up guys.
Staff was very nice, welcoming, and helpful. I did a lot of research and this was the cheapest company in the neighborhood (without losing quality of service either!) Mr. Glen Brown helped me reserve my unit and I was ready to move in right away so he took me upstairs to my unit instead of making me wait for my code to Be active. It’s the little courtesies that matter!!
Sam is incredibly helpful with helping you move in and setting up your lease. He looks out for all his customers like they are part of his own family. I’m glad I chose this location, I doubt I would have the same customer experience elsewhere!
I needed a last minute place to store my goods. I spoke to Samuel Levy who is the store manager at this location, he was nothing but professional. Mr. Levy provided me with alot of helpful information and made the process quick and easy. I would highly recommend this location for your storage needs, and ask for Mr. Levy.
Updated:Management reached out to me and was able to make everything right. They were able to get me a proper sized unit at the original price. Just moved everything into the new unit today and I am super happy. Bumping shoutout to the district manager Nick for reaching out to me and making sure that I as a customer is well taken care of. I’ll continue to be a customer to CubeSmart as long as they continue to have amazing people working for them.Original review:Make sure you go in and check out the locker you reserved before finalizing the paperwork. I reserved a 5x5 unit. Did all of my paperwork and payments online. On the day of moving my stuff in, I find myself stuck with a 2x7 unit. The staff tried to accommodate by giving me a slight discount and since my stuff was already there, I forced myself to make it work as much as I can. I don’t blame the workers for this mistake, but I still find this tactic very deceitful. I would eventually upgrade to a bigger unit since they seem to have the best prices in the area, but then I’ll just get hit with another admin charge and locker rental charge all over again.
I really enjoyed the service of Ms. Regina Ramessar. She was very kind and courteous. The facility is very clean and smells great.
Samuel Levy and Carl Coleman have provided amazing service to me for 2 years while I went through some transitions in my life. They are very respectful and kind. My belongings were always safe while at cube smart. Highly recommend cube smart on121st in jamaica ny.
The manager Samuel Levy was very Attending, Well spoken made sure I understood all the prices and got me into the locker that was more suited for me will do business again I would recommend CubeSmart.
Upon entering the building Mr. Levy provided such a smooth and seamless experience from start to finish. I was able to get the exact unit I needed for storage and he was patient with my requests for service. I would definitely recommend anyone to visit and expect the same service upon arrival. A phone call is great, but an in-person visit polishes the long lasting experience. Thank you so much Mr Levy!
Bro best customer service I’ve ever gotten. I got a chance to meet the manager Carl, he’s so nice, understanding and super helpful. The place was clean and everything. I would recommend it 100%
I reserved a room for storage and was helped by the Manager: named Samuel Levy. He was very polite, patient and explained things in great detail with perfect communication. I was very pleased with the reception I received. People who are in a public relations position, should take an example from Samuel Levy on how to relate to others.
Great experience for first timers! We were pleased with the place. It is clean, price is reasonable and service is wonderful. We met Shayne, the general manager, who was super helpful. He’s well experienced and knowledgeable about this building. He took his time, showed us around and helped us find the appropriate storage size for us. Reservations and sign up process went smoothly. We stored our things on the spot! Highly recommend this place!
Mr.Brown and Mr.Levy were incredibly helpful. They made the process of selecting a unit and moving in very seamless. During these difficult times, they were very accommodating and considerate. I would definitely recommend this location for your storage needs.
Regina at cubesmart helped me with the most pleasant checkout experience! Once I got my unit cleared out she handled everything on her end and only needed a signature
My wife and I are very happy with this CubeSmart. It’s clean, easy to park, easy to navigate, not crowded, and well secured. The staff is super nice and helpful. We got top notch service/onboarding from Matt Rosado and Samuel Levy, much thanks to them.
Best experience ever! The general manager Matt and manager Samuel are the sweetest guys and are very informative. They have the best customer service and treated us with the utmost respect. This is 10/10 👍🏾👍🏾👍🏾!
Sam was excellent. He showed excellent customer service despite the trouble I had pulling up my documents (homeowner’s insurance). Pleasure doing business with Mr. Levy. My unit was clean and the process for entering the facility was clear based on his instructions. Would highly recommend.
Sam the manager was very helpful. Place was clean and they were accommodating when I needed a larger storage space than originally needed.
Arvin was extremely helpful and took the time to provide excellent customer service! Happy to be doing business with this CubeSmart Location
Friendly staffs, but confused about how to do things.I reserved a unit online; on my check-in date, the managers could not find my reservation.After 45 minutes, and by showing them my confirmation email, they could honor their own companys offer. However, when I arrived home, I figured out that the amount that was charged was more than what was mentioned in the reservation. I contacted them. Two so called managers could not even understand the problem even after 20 minutes of explanation. The 3rd manager, who was the same person who checked me in, understood what he had done wrong, BUT could not resolve it!
Sam Levy and the rest of the employees were professional and courteous and made thee process of renting and move in extremely easy. They made sure I understood everything and went out of their way to make me feel comfortable and confident about renting with them. Highly recommend this location!
Having gone to another storage facility before I was relieved to find Cubesmart facility to be so well kept. Additionally, the customer service I received from Mr. Levy was exceptional to say the least. He is an absolute professional and I was greatly but happily surprised by the quality of service I receive. I give him a 10 out of a 10.
Selina deserves an immense amount of recognition for her amazing customers service. She made this process so much easier than any other time I’ve done storage. Definitely recommend seeing her at the front desk, thank you Selina!
Regina and Matt were awesome with helping us complete our move out and the facility has always been clean with an excellent staff.
Recently signed up for an account and had the privilege of having Samuel Levy walk me through sign up process & unit options. Excellent customer service on top of overall overview of storage unit. Sam explained everything I needed to know upon sign up. He was clear, concise, friendly and knowledgeable; leaving me reassured and comfortable that I am entrusting my personal belongings to a safe company. CubeSmart is very lucky to have an employee who makes the experience seamless and informative.
Glen brown and Selina were super helpful! Because we are new to this and needed some extra space, he was very specific with explaining to us how storage works. I would definitely recommend this location. Super friendly staff!
Samuel and Glen were Exceptional. Professional, Compassionate, Courteous and Knowledgeable. My family and I had an enjoyable experience with the Wonderful managers and we are extremely pleased with the cleanliness of the facility. Thank you Sam and Glen for going above and beyond!
Sam and Glen are five star employees. They go above and beyond to help customers. Always friendly, courteous and made me laugh. I, when first moved into the storage was by myself with a whole bunch of heavy bags and they all helped me with my bags, which was such a blessing to me. They have a genuine character and are naturally caring people. It was nice whenever I came no matter if I was just having a regular day they always left me smiling or laughing. And thats the kind of people this world needs. People who go out there way to help others and that are compassionate and caring enough to go the extra mile to bring joy to others lives. God Bless you all at Cubesmart and Jesus loves you. He is the Way, the Truth and the Life. 💛
My service at cube smart was great! I am so grateful for Samuel Levy was fantastic. Clean and tidy, and extremely user friendly. Highly recommend.
Excellent service from Levy! He is very patient and managed my transaction from Start to end! Will definitely recommend this company based on service!
Regina is the best! Staff is very helpful :)
My daughter needed an affordable storage unit. After calling around, we spoke with Glen who was polite and patient and answered our questions about the facility and pricing. We reserved a unit. We were greeted by Samuel the next day at the facility who provided excellent customer service and was extremely helpful. I would highly recommend this company to anyone looking for storage. Very clean facility and affordable.
5 star service, quick, efficient, renting a storage was 1,2,3. The manager Mr. Levy was precise, detailed and extremely friendly. Highly recommend cubesmart if looking for a storage space!
Ive been a customer for almost a year the staff service and store managers are very helpful all the time on the phone and in person. Samuel Levy Tiffany Rivera Glen Brown are great workers. I would recommend this storage to all my friends and family. I used to be at another facility and I wasnt happy. Im in hood hands now.
We were looking for a storage space to store our stuff and we found CubeSmart with their amazing deal. My wife and I recommend this a lot. The staff are very helpful especially, Sam, he helped us a lot and was very accommodating. We love how they are very nice and you feel welcome coming into their office.
I give it to Sam, Glen and Shane, these dudes know the meaning of customer service and professionalism. Not only do they treat me good, I see when other customers are around they exemplify the same mannerisms. when I stop by, Sam goes above and beyond to make sure Im super satisfied, he is always good-natured and accommodating, which are perfect qualities for maintaining customer satisfaction. So thank you, I will recommend this place and continue using this location for my storage needs
My husband and I began renting a unit from CubeSmart this past week and were assisted by both Samuel and Selina. We dealt with Samuel right off the bat when we originally requested the unit online and he informed us of everything we needed the day we stopped by. Selina helped us in person by showing us our unit and answering any questions we had. Both Samuel and Selina were very professional and knowledgeable and we look forward to seeing them whenever we stop by in the future.
Thank you to Glen for making this a quick and easy process. We arrived about 6pm and it was a busy night, despite assisting multiple individuals he was able to be attentive and informative. Keep up the great service CubeSmart Team!
I am happy to say that my experience was very pleasant. I was assisted by Shayne Tappin and he was very knowledgeable, pleasant and professional. This was my first experience with a Storage facility and I would recommend CubeSmart to anyone who needed Storage options. Samuel Levy and Glen Brown were also very pleasant and professional. It was an overall great experience.
I had a great experience at CubeSmart in Jamaica. Mr. Levy explained everything clearly, he answered all my questions and maintained a professional and polite energy throughout the entire interaction. Everything was straight forward and I would recommend this facility to anyone that is looking for a clean and professional storage experience.
This Cube Smart storage facility was the cleanest most efficiently run storage facility I have ever seen and I have lived coast to coast. The managers, Sam and Glen were extremely helpful, polite and professional at all times. Thank you Sam and Glen for taking pride in your place of business and caring about your customers! I would recommend this storage facility to everyone.
Ask for Sam Levy he helped me with everything from finding the right size unit, things ill need to pack and he also gave me a great deal on the unit and the truck. The customer service is excellent here! Thank you Sam for all your help. It has made my moving experience so easy!
Great service quick and efficient. Welcome from Sam Levy, Carl and Regina! Thanks guys.
This is the 2nd unit that my partner and I have at this facility. Weve only had them for a total of 3 months, but have made trips there at least a dozen times. Every time the service is great, those working here are always very helpful, even when juggling several other tasks and assisting others. Please dont get rid of anyone else on the team here, they really are wonderful and give me the peace of mind I need to leave my belongings here.Just a quick idea of my situation. We recently moved out of our 1 bedroom apartment, and had to move ALL of our belongings into storage while staying with family. Im not sure we couldve done it without Cubesmart.Thank you!Shoutout SAM!
Sam and Glen are very cool and kind! They were very nice and explained everything. Sam made sure that I wasn’t paying for anything extra and helped me carry my stuff up to the unit. They were both respectful and nice!
It was our first time renting a storage unit, and the employee who helped us, Samuel, was friendly and welcoming. He did an excellent job making sure we were informed, and that we felt comfortable and safe keeping our belongings there. Thank you!
Sam Levy showed the highest level of professionalism from my initial visit. My family and I felt extremely welcomed.While Samuel was assisting other clients, he assured my family and I that we will be helped out immediately after he was finished with the other guest.Samuel explain in detail my options and offered the best deals that CubeSmart was offering.This is my first time using a storage facility, but Sam made this an easy decision.CUBESMART Higher Brass take Note. You have a true asset in Samuel Levy!
Matt and Sam made moving into my first storage unit so easy. They made the process so fast and easy. Definitely recommend!
Great service and very professional. Samuel Levy and Kleilin Alvarez were very helpful from beginning to end and got me and my family set up with a new storage space in no time. Sam even went above and beyond in showing the spaces available and helping me select the right one. Highly recommend for your storage needs!
Staff is friendly, the services offered could use a lot of work and streamlining. Offering a free driver and truck should not be the customers responsibility to make that arrangement with a contracted company when CubeSmart is putting that in their rental agreement. They have moving vans which has their logo on it but this was never told to me that they have their own vehicles. I happened to see the van in the loading area of the storage location, another reason for just 2 stars. his should have been mentioned that they have their own vans either for rental or for free to customers who rent from them when available.
If you need storage unit, this is your place to go. Newly built & clean. As for the staff, I couldnt have better things to say about them. When my wife and I went to sign up we were helped by Glen & Samuel and they were the most professional and considerate people weve ever dealt with at a storage facility. We had another CubeSmart storage unit at another facility and these gentlemen were so much more helpful then the employees the old place. As for moving in our stuff - it was a breeze, especially with the help of the van that they have available for a small daily fee. They also have carts that you can use to move things from your vehicle to your unit. Get your storage unit here and say hello to Glen & Sam for us!
Driving in on Sunday, the 14th, with a Uhaul full of boxes/bags...Sam and Glen were both a breath of fresh air!! I received the most outstanding customer service from them; they really went above and beyond! They helped me unload the truck and bring it my belongings to the unit. We were able to get everything out within 20min—TEAMWORK at its finest! The facility was also exceptionally clean!Thank you Sam and Glen for all your help!
Sam and Glenn were awesome. They were very patient and took the time to explain things and to show us different units. Their professionalism is reflective of the management. Great job guys!
Samuel is the man!He helped me ensure upon my entry towards closing time that our huuuge truck got in safely into the entry way. He also gave us extra time to load our unit... it was very full!Very attentive as well. Helped in getting our cart, doors and when no one was at the office he made sure to look after everyone else outside loading/unloading their stuff.Thanks Samuel!!!
I was very hesitant about leaving my personal items in a storage unit at first.Samuel was very patient with me in choosing a unit size that’s right for me and thorough when it came to signing up.He even went through all the security procedures and protocols enforced to ensure my items are kept safe.I am really happy I decided to sign up at this location.
Samuel Levy & Glen Brown are the best Managers Ive ever come across in my life. They both deserve overtime pay bcuz they helped me a great deal wen I moved in. Theyre just the best 5 star service all the timeThanks & have a blessed& safe life.
This is a good place to be. Everyone is great. Samuel is the main person at the front when Im there. He is especially kind and forthright with me and the other clients with whom I see him interact. Its nice to be able to walk into a professional place and find everything in order and have good, thoughtful answers to any questions. Thank you Samuel and company!
I have been a tenant at this storage facility since it opened. This unit is essential for keeping my music equipment safe and available when I need it. I am grateful for every interaction that I have with staff, particularly Tiffany, Glen, and Francisco. Even when I am being a needy customer, they always go the extra mile for me. Thank you for a great experience!
Facility was clean and easily accessible, and the elevators were quick and large. The staff were very professional and courteous, in particular the manager Sam Levy. Also, for the time I was there, everyone was wearing a mask inside.
Glen and Tiffany are amazing, problem solving skills are off the charts. They helped my family with pricing concerns and understanding our capabilities as cube smart customers. We are super appreciative and think they both deserve a promotion 😉 thanks guy your the best
I’ve had a wonderful experience here at Cube Smart Self Storage. Mr. Levy has been superb at making me feel like one of the family. He has listened to my story of the very bad experience that I recently had at the competitors storage site, (Safeguard) and has helped me find a solution which met my needs, and will be saving me $161.00 every month over what the competitor was charging me. Cube Smart is clean, has good lighting and is not freezing cold as the competitors site. The warmth, caring and understanding that Mr. Levy has shown me is above and beyond anything that I could ever have imagined from a storage site location. Mr. Levy has truly captured the value and importance of excellent customer service, and has conveyed this to me in the only way that matters, in the way that he has treated me in my time of need and desperation. You have an exemplary employee here, and I would like to make sure that you realize it through this brief correspondence. I am going to recommend this Cube Smart Self Storage place to everyone I know.
My experience was an amazing and very pleasant one. The staff member took time to explain and helped me to the best he can. He was also very friendly and courteous. I would definitely recommend CubeSmart Self Storage where I did my business.
Samuel Levy and Glen Brown were very kind all the time. The whole process was very simple and easy! Yes, it is my best place to keep my stuff safe!!!
Samuel Levy is a exceptional employee who provides superb customer service! He made our experience easy and smooth. 10/10 would definitely reccomended.
Mr. levy gave me great customer service. Made me feel like family. Would recommend cube smart to friends and family just because of him thank you so much
Fantastic service! Mr. Levy took care of us fully. He helped us find the perfect storage for our needs.
Sam levy was super helpful! He was able to show me a few units that would accommodate my storage needs. Very quick and easy process
I was literally in a highly stressful moving situation, and running very short on time when I got to the unit without any info for my move in. Glen and Sam were incredibly helpful and got us in and out very easily and in the perfect amount of time; will absolutely recommend them—most other storage places are literal nightmares and these guys were startling helpful and awesome. SO RELIEVED.
Thank you so much Sam Levy for helping me get my storage unit set up. I appreciate you going over the rental agreement with me and helping me to understand which one would be best. You were so professional and friendly to work with.
Mr. Samuel Levy was helping us to set up the storage. He was extremely patient, polite and help us all the way. It was a real please to deal with him
Excellent service from Sam levy, who provide us with detailed information and recommendations for different units to look at before we were satisfied with the one we like. It was easy in and out for our movers. Perfect place to store our personal belongings before we find a permanent home.
Managers Glen Brown and Samuel Levy were so helpful and did a great job dealing with our booking. The place is clean and organized. Looking forward to storing my items here long term
Wendy was exceptional! She was so attentive and professional. She took her time and had a great sense of humor while showing me around. I will definitely recommend my family and friends to come to this facility and ask for this lovely lady!
Moving to this location from another cubesmart and the difference in professionalism and service is huge! From the minute I stepped in, Samuel was very welcoming at the desk. He walked me through everything and handpicked the best locker to meet my needs. Samuel and Glen explained things to me that the other cubesmart didn’t and this was immensely appreciated. Customer service is golden here.
This is my first experience ever to have storage. I went online, call the CSR they assisted me. Price fluctuate every week, the managers, everybody are managers over there apparently, can not change current reservation pricing to newer one, so I had to cancel and made another one. No big deal. My experience when I got there:1. I was helped by Glen, took his time, showed me what I needed to see, made sure everything will go smooth, I lucked out near by elevator. I made sure with Glen I want the specific unit and I don’t want any drama, he made sure of that.2. On the day of moving, Glen was off, but he said his team there. Shayne, Its Thursday, 7/18, Ive told him I might need extra storage, heads up, made the reservation for it, and he showed me the weird angle of 5 x 7.5 and 5 x 5.3.God send happened, Samuel Levy, I gave him heads up my moving process that I wont be done in time of closing of access code, I begged him to let me finish to store my belonging with my movers, not much left, we did, then we need more storage, it happened, yes, system already closed, I know after hours and everybody want to go home, it is a process, Ive been through a lot, divorce, sold the apartment, moving, hire movers for the first time, and storing my stuffs for the first time. I guess workers there seeing a lot they just train to be angels? Anyway, he helped me, he made sure that Im ok, offered me water etc, he showed me proper options of cubes, and let me finish and store my abundant stuffs. I really appreciate Samuel Levy, he is an asset to your company.4. The facility is clean, well lit, climate control, I feel comfortable, bunch of carts etc, price is very competitive.5. I don’t leave reviews, for Samuel Levy and that storage location im taking my time to write from my super busy schedule, he totally deserve it. Thank you Sam!
I give a mark of 10 to the cubesmart staff, I give a mark of 6 on the true dimensions of the storage units, they are much smaller then the dimensions quoted and the ceiling height with beams, fire sprinkler pipes & roll down doors greatly interfere with stacking boxes. Lastly I give a 7 on the costs, the monthly rental fees along with the projected increases make this a very expensive long term storage choice. It would be nice if cubesmart had a long term rate schedule for 1, 2 3+ years vs the typical short term rental.
Every time I go here it’s always good vibes, I appreciate the staff for always having positive energy. I like how exclusive & low key this location is and the place is always clean. (:
The Manager Mr. Levy was very helpful and attentive to my mother & I. We needed to fit a piece of furniture in our small car and he took the time to unassembled it when he noticed it wasn’t fitting! Didn’t even have to ask! Always a pleasure.
I am not big on writing reviews but this one was a must. I was looking and comparing various places to store stuff and just free up my place. I came across cubesmart and was first tended to by Samuel Levy, he gave me all the ins and outs , from pricing to the size room I should consider. The day scheduled to see the space, I was given a tour by Glen Brown. Again, very respectful and willing to answer each and every question. During a time when everyone is on edge these two gentlemen offered service with respect , courtesy and professionalism. I recommend not only cubesmart for its various storage spaces and pricing but customer service is top of the line
Glen customer service exceptional. He was very informative and knowledge of the products and services of cube smart. I was recommended by someone to the facility and Glen made my visit very forthcoming.
Called and came into this location a couple weeks ago on a very last minute work request, Samuel Levy was very helpful. He answered any questions I had and was willing to help out as much as possible. It was a very stressful situation and he made it a lot easier with his great customer service.
This location has the best service and managers I seen. Glenn is always wiling to assist with whatever you need. If he is not around Sam follows the same code of customer care. I would recommend this location to all.
I would highly recommend CubeSmart to family and friends. Staff that took care of my needs, were, Samuel, and Glen. They are polite, and professional. I couldnt have asked for better service. I am well satisfied. Keep up the good work.
I want to congratulate Cube Smart in Jamaica for the great customer service, those guys are very helpful, respectful and always try the best to make sure we have a great service, Specially Shayne He is always smiling, nice, and very informative always willing to go above his ways to help you. Thank you Shayne and cube smart for the Outstanding customer service.
Good Customer Service!! Sam was very sweet and made sure I understood everything he explained.
Mr. Levy was extremely helpful. Im glad to have received such professional service. Thank you!
The manager was extremely friendly whenever you need help with something he will help you without saying no. And plus the unit was clean and building was very neat which is significant plus point.
I first visited by end of July. Glen was extremely helpful and attentive even though there were 5 sets of customer vs. him by himself. Showed us the unit and we put a reservation down right away. I came back yesterday and today to start my lease, and found that their phone line and internet got cut due to construction next door or something. We were doing everything manually like back in the days. Samuel took care of the situation. Explained me how we are going go handle it. Things happen, and reps here are willing to do what they can to solve it with professional attitude. 5 atars
My experience with CubeSmart as a first time customer was exceptional.First point of interaction was the manager, Sam Levy, very professional and KNOW how to explain the way a storage system works with specific details and all answers to your questions. He talks to you with professionalism and respect. You can tell he knows the business in and out and he goes above and beyond to help you with every question.He explains the rules clearly and all the steps of the service/s before you even sign up for a storage unit. NO STRING ATTACHED. All clear and straight to the point.My tour experience: very organized, great layout, high tech security, air conditioned floors, clean high tech elevator with access code, very easy to get around and three long lanes on loading dock good for three big rental trucks / SUVs and can fit up to 6 cars. A lot of useful equipment that makes your move from the loading dock to storage unit so easy and effortless. Very convenient location because it is less busy than high transit areas such as Flushing or Astoria. Going back, customer service is everything for me and the manager, Sam does a great job in representing CubeSmart and you can tell he cares. If you are a new customer like me you will be happy to deal with such a great manager and Im sure the rest of the staff are phenomenal as well. The vibe is great so if you are drained with a moving out of your apartment/house experience..this is the answer, the relief and its well worth their prices so you can focus your time and energy on the most important things in your life.Best,Leandro Carrizo
Mr LIvi give top of the line customer service. It was a smooth and respectful operation. Thank you Cube
Rosado, Levy, and Dominguez all had positive attitudes, were very patient and helpful when it came to me getting a unit for the first time. I would definitely recommend. No complaints. Thanks for a positive experience peoples lol.
Needed a place last minute to store my stuff and I very happy with my decision of choosing this facility! The customer service team, including Glen and Samuel, were so helpful in making everything effortless and simple for me anytime I needed anything. Highly recommended!
How can you not like these guys man.. super friendly, helpful and respectful staff. Rented a unit last month here and so far had nothing but great experience with them. Sam just helped me out as well so big thanks to him for looking out! Prices are also very affordable so definitely recommended!
Easy setup, convenient location/access and friendly staff.
Glen Brown is the absolute best. He’s flexible, efficient and effective. Moving is a pain and he made this part of my moving experience beyond seamless. Thank you!
Honey, Wendy and Francis were all very kind and helpful to met my storage unit needs.NEWS UPDATE: It’s six months later; and I’m still a happy customer of the Richmond Hill CubeSmart.The service at CubeSmart is so immaculate; Glenn, Sammy and Francis are a dynamic team, who go the extra mile with their customers. Guys you are greatly appreciated. Thank you!Kingdom Blessings 😇🙏💕❤️
Regina was super helpful and sweet!
Regina RamessarI met Regina at the store when I came in fir a second unit and she was so helpful I love her attitude and friendly esa to customer.
Samuel Levy was excellent with helping me check in and giving a tour of the facility. He opened the store promptly at 9am and was extremely knowledgeable. Great job!
Samuel Levy and Glen Brown were amazing individuals, helped us choose the storage that best fit us and gave us the best rate possible!!. Definitely recommend them and would recommend this location.
Mr. Levy, what an amazing service. We were so satisfied with his help. Highly recommend this facility and his services.
Honey S. showed me the different storage units that would suit my needs. I was impressed with her expertise in dealing with customers. I am very satisfied with the attention I got while I was there. You guys deserve six stars!!!
Excellent experience overall. The facility is clean, secure, and well managed. Easy move in and extraordinary customer service by Mr. Levy. Would highly recommend.
Glen Brown was ready and available when needed and very quick on his feet, Samuel Levy very high spirited and Conscious, General manger Shayne Tappin on top of everything and leads his team well grateful for his and the rest of the managements help
Samuel levy gave me great customer services, very Informative and helpful of the policy’s in joining Cubesmart self storage. Most pleased and secure with this location.
I most say that I havent had this type of customer service in a very long time, Mr.Levy really made me feel welcomed to Cubesmart, he patiently explained every question that I asked, showed me to my unit, this place is nice and clean and very secured.. I will highly recommend this place for there professionalism and great customer service.. if you ever want a storage unit please go and ask for Mr.Levy.. you will not be disappointed..
The level of professionalism and excellent customer service that Glen and Sam exhibited was amazing and extremely reassuring. They were able to answer any question I may have had and maintained an extremely positive attitude while doing so.
Samuel Levy did a great job getting us a perfect sized unit for my needs. Easy and quick check in! Would definitely recommend this place and Levy!
Other than the day in question. The employees there are kind and very friendly and make you feel comfortable with there happy greetings, smiles and kindness. The day in question (which was a couple days ago) Wendy Salazar and her good energy of happiness made me feel so comfortable and was a Big help in tending to my needs. I thank you cube smart.
Mr. Levy was very nice and helpful in assisting us to getting a storage unit!
Great friendly Customer service! The facility is kept very clean and safe. This was my first time ever using any kind of storage company and Selina was able to answer all my questions.
Mr .Samuel Levy was wonderful and treated me with respect..great customer service!
We needed a storage unit right away, the team was very nice, sweet and attentive to our needs. Samuel, Glen and Selina thank you for helping us out today!
I was able to get a same day reservation and unit. It was clean, and the staff was great and accommodating. Samuel at the Richmond Hill location was able to check us in, give us the walkthrough, and suggestions for our storage. Great experience.
Mr.Glen Brown is a great manager he explained everything to me very carefully he took his time to make sure that I understand everything in a very professional manner i feel very comfortable..he is a good worker..people like him make the difference.
I rented a storage space for a quick move. The space was clean and the staff was so helpful. I would highly recommend this storage space.
Yes overall experience with Cubesmart was very good
A staff shortage on late Saturday evening might have been responsible for the longer than expected time spent at this facility. We were very conscious of the time as our very kind Neil our had taken us there. We are elderly and did not appreciate the fact that we had to go up in a mini lift before e could use the elevator, another fairly long walk ( for us ) to our cubicle and the very congested parking area made it much less attractive than the one at 179 Street and Jamaica Avenue. However, this one was cheaper ( I guess for all the above reasons ) and we did need to have a storage place sorted out for use this week.I am hoping that he removal people would have an easier timeYMA
Mr levy was awesome and very helpful, I loved how professional he was and informative. He helped me in a matter of minutes. Highly recommend!!
This place was the best in the area. Clean and competitive prices. Managers Glen Brown and Sam were so very helpful and informative. They were there from start to finish. Thank you Glen and Sam
Samuel Levy is very helpful, and kind. Some times moving can be very hard but he was very helpful in the process explaining to me how the storage business works. Excellent place to store
Mr. Levy has the best costumer service I’ve seen. I highly recommend doing business here!
Great customer service, professional & friendly staff.Good prices for storage units & rental conditions...Came back again after a year!😁...Same Great service by Samuel Levy!...Amazing Staff!!! Thanks a bunch🙏😊😊😊
This place has great costumer service! The staff are super friendly andattentive. I was able to move items in and do all the paper work in underan hour. Big thanks to Samuel.
Glen Brown was excellent, store6621, he showed me around the units, and explained how secure is this place is, he took detail information from me, and Mr. Brown get me a really great price on my two units, i appreciated his service, and i am happy to be here, thank you.
Sam was extremely helpful and thorough explaining everything. Ready to live the decluttered life! Space is clean, climate controlled, and brightly lit. Feel comfortable leaving our possessions here. Thanks CubeSmart!
I want to go there just to experience the excellent customer service. Selina was very helpful and catered to all my questions. I felt comfortable and secure from the moment I stepped in the doors.👍👍
My experience with Mr. Levy was great, he was helpful both on the phone and in person - definitely recommend this place the customer service is great and its very organized and clean
Samuel Levy offered outstanding customer service. I’m amazed by how personable and helpful he was with my move in. Thank you!
We had a really good welcome in this place- very responsive and Sam Levy has helped us through every step of the way. Def recommend this location
Selina was wonderful she is so kind and people friendly. She deserves a recognition for her awesomeness. Selina is the real deal. Also Francisco was great!!!
Very pleased. The staff was professional and courteous. The facility was clean. Getting set up took only a few minutes. Covered parking was convenient.
Total reviews rating 4.9
199 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-03-14Regina was amazing! It’s so weird to say but I’m kinda obsessed with this place. Getting married in a few months and I feel like this is setting me up for a better marriage!!!!
Review №2
2022-04-15I came in looking to rent a storage space and Regina was so gracious to assist me and explained everything in detail for me. She always was very patient with all my questions and answered every question I had. She made my process seamless. Her customer service was amazing. Arvin was gracious to also help me when I came back the same day to unload some boxes. Thank you guys for making this experience excellent.
Review №3
2022-05-25Arvin T is the man. This is the first time that I was happy to use a storage facility. He took the time to explain the terms and showed the unit quickly and accurately. He was very kind and chill. Will deal with cube smart and him again. One thing for sure. He had a big smile on his face the whole time while doing his job. Once again. Thank you very much Arvin T. You were a pleasure to deal with! May god bless you!
Review №4
2022-06-02Place is nice. Price was a little high which is why I minus 1 star. Facility is clean and very well kept. Employees are nice and very helpful. I had booked a basement unit online. However when I arrived and before I processed, employee walked me to the unit and explained that the location was prone to a small amount of water on the floor when it rains. So, he suggested if water was an issue to move to another unit. He then showed me another unit on the 5th floor and it was perfect for my needs. 5x7 unit versus a 5x10 which would’ve been too big. As we checked out and processed price was reduced $8 within the 10 minutes I was there! Prices for storage units fluctuate constantly depending upon availability and popularity at the time. I got my 5x7 for $101 per month. I think that’s high but I’ve seen prices even higher and also have seen some lower prices but further away from my home. Overall I would recommend this location to family and friends.
Review №5
2022-06-26Regina and Arvin are the ones to ask for! Both helpful and amazing with customers service! Best storage unit in Queens. This place is perfect for anyone on a budget. My first using a storage facility and I’m happy 😁
Review №6
2022-04-21The staff was helpful, Regina was very patient with my issue, and I was able to take advantage of an online deal to save a few bucks per month. However my reservation for the storage unit got lost and the system needs fixing. If you’re taking advantage of a deal and found a good price online, bring proof or you’ll get charged much more. Otherwise no complaints.
Review №7
2022-06-30I have been exceptionally pleased with Miss Reginas service shes at the 121st Street location she is always warm and inviting . Very professional very helpful. Its always a pleasure to do service with CubeSmart with people like Regina that makes using storage a more comfortable and inviting experience. 10 stars for Ragina thank you.
Review №8
2022-05-22Rented two small units from CubeSmart today. Arvin was such a great help! He answered all of our many questions, was very helpful and friendly. Awesome customer service and would recommend this establishment to anyone.
Review №9
2022-05-08The rep on the phone didnt mention there was an insurance fee which caught me by surprise. I went to the storage and Arvin helped me and explained to me what I needed to know. He was super friendly,knowledgeable and made everything go smoothly thanks to him.
Review №10
2022-05-21So professional & helpful when needed. Best CubeSmart manager! I certainly recommend anyone to come here if your looking for a rental spot