CubeSmart Self Storage in Hollis
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Hollis, Queens County, New York, US
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Site: https://www.cubesmart.com/new-yo...
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–6PM
- Sunday:9AM–6PM
Other Self-storage facility Nearby:
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5 ·(21)from this place 1 mi
Sharisse the Store Manager is amazing and very pleasant. Professionalism and her knowledge was e...
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4.2 ·(171)from this place 1 mi
The price package was decent compared to other storage places. The employees (I spoke to two diff...
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4.1 ·(43)from this place 1 mi
We phoned ahead and was greeted by Will,After being told his location was open, we proceeded dire...
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4.8 ·(174)from this place 1 mi
Super Grateful 😇 that I decided to get this storage unit last year during the pandemic 😷 It's bee...
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4.6 ·(66)from this place 1 mi
This is the best storage Ive been here a few months now, customer service is excellent, loading ...
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3.6 ·(184)
U-Haul Moving & Storage of Jamaica
from this place 2 miThe worst moving experience of my life. Everyone I spoke to at this location AND via the Uhaul n...
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4.8 ·(45)from this place 2 mi
The staff is wonderful and always helps with yr needs. The place is very clean and prices are great.
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4.8 ·(83)from this place 2 mi
Best Storage ever. Roman and the workers are the best and easy to guide you thru all. They work w...
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4.8 ·(199)from this place 2 mi
It was such an honor getting serviced by Luby. I had a last minute circumstance and she was able ...
CubeSmart Self Storage in other cities:
I had a great experience. Safiya assisted my mom and I. Very knowledgeable about the units, showed any units that were available that we requested and she walked us through the process with ease. Very friendly and very polite which makes things so easy. She even went above to reach out to her supervisor to try and assist us as best as possible and not too many people go out of their way to assist but she definitely did and that was very much appreciated.
I had a balance to pay so I can access my storage but when I got there, unfortunately the manager wasn’t available. But Tito the maintenance personnel helped me out. I told him I’ll make the payment online and if he can let me access my storage. Tito was more than happy to help. I made my payment online and showed him proof of payment and he let me access my storage. Great guy!
Janiah has a very good customer service skills, I know her kinda job can be overwelming becus she deals with deferent kinds of people every day ( some rude , and may be disrespectful). But she recieved me with courtesy even at a latter time when service was closing. She took her time to do her job and didnt rush me or give any atitude. I really appreciated her service.
Tito Silva who works as Maintenance Personnel was extremely helpful. He went above and beyond to assist me with my Cube Smart Experience. He is knowledgeable and compassionate when dealing with my transition to Cubesmart. He provided excellent Customer Service and Knowledge Advice on how to make my storage experience the best possible.
I have nothing but good things to say about the place. Everyone was very helpful and my belongings felt secure. Tito, the maintenance man was extremely helpful one morning when movers arrived to the storage unit early. After confirming who I was, he let me in and got me squared away before anyone else got there. He was also very respectful and professional. I can’t speak highly enough of the man.
Tito/Maintenance was very helpful with my move in. I had to ultimately get 3 storage spaces and he assisted me in navigating the space in order to make the move in more seamless. He offered what assistance he could and I found him to be accessible to answer my concerns.
I had a unit here at 186 and Jamaica ave for a couple of years. It has been a great experience working with Tito,Byron and Tiffany. They were always patient, helpful and courteous with me. None of my items were stolen or damaged etc. Bathroom is kept clean too. I had 1 small oil leak from a pipe above,fortunately it didnt ruin my things but I told Tito about it and within minutes he cleaned it up and fixed the hole so it wouldnt happen again and ruin 2 gorgeous lamps under the pipe. Tito is the man! Very helpful....id store with them again if need be!
I never have a problem there its always clean the and also the 2 ladies that work there are so nice but say Im nice as well. Only thing I dont like is that they raise the storage fee every few months and with a pandemic going on and no job its very hard sometimes. Plus they need sanitizer stations on every floor by the elevator.
I have used storage before but visiting this location was certainly an experience to remember. The staff was friendly, building was spotless and the General manager, Tiffani Rivera was absolutely AMAZING. Also, the amenities offered were a pleasant surprise considering I was expecting to just walk into to rent a unit in a boring storage office. I will certainly be recommending friends and family !!
Friendly staff, store is stocked, facilities are clean and the gate always works (unlike PS). Only thing is presence of moths but I dont blame that on the facility. Been a customer for 2 years, I recommend Cubesmart to everyone, especially helpful if youre moving - makes everything easier.
My first visit where I received primary information was very nice as everything that explained was clear. However the day I actually went to store my things , i saw a different employee who was not so nice. i was supposed to know everything on that very first day especially when explaining how to use the codes that I was given to open the gate and the elevator. That was my first time using a storage facility.
I gave Cube Smart 1 star due to the payment concerns. I was not informed at the time of initiation that there would be a rate increase after six months. And it is greatly an inconvenience to have to come to the store to make the monthly paymnents without incurring an additional service fee charge. You are not able to make payments via phone, email or app without a service fee. During these unprecendented times there should be an option to do this without an additonal service fee charge. Will look into alternate Storage options.
I been with cubesmart for the past 2 years and Ive no complain of my belongings bein misplaced or stolen. I really like cubesmart for their excellence in service, cleanliness, and organization. Also the mánagers and rest of the staff are very friendly and polite. They always respond to any questions I have. I do recommend cubesmart to everyone I know that needs a storage for their belongings. Thank you for your excellent service these past 2 years. I really appreciate it. Have a nice day.Ms. Hilda Rojas
I had my items in storage for over 2 years. Aside from the fact that they raised my rent every yr which was probably on my contract (I didnt read the fine print) I had no major issues with this company. I would suggest to get your own truck to move your items as it was not offered.
I like my new unit, it was clean and in a nice enclosed building. The staff was helpful and even up sold me a better unit, which I was happy about because I definitely needed the bigger space. I give them a four only because they do not provide the space with enough dollies for the amount of floors and units they have in this location. It is a pretty busy place.
From the moment that we walked in we were greeted with smiles by Byron, Andre, Janet & Efrain.Andre gave us a tour showing us the various unit sizes and explaining the lease prices and terms. He definitely made us feel comfortable with his friendly and positive attitude answering all of my questions and concerns. My decision to lease a storage space with them was a no brainier based on the amazing customer service provided.Thank you Andre, Byron, Janet & Efrain for making my day go as smooth as possible with such exemplary customer service I will definitely recommend CubeSmart to everyone I know especially the 186-02 Jamaica Ave location.
Hands down best customer service!! Janette, Eboni, Byron, and Efrain went above and beyond to make my moving process as easy and enjoyable as possible! Even though I was difficult they never stopped trying to help with smiles on their faces. I recommend this location to everyone!!
Words cannot express the utmost customer service satisfaction that I received at this store location. Efrain one of the store managers went above and beyond once again, to assist me with accommodating my storage space needs. I was in a dilemma due to the moving company doing such a poor job with properly packing my belongings in the storage unit. Thank God for Efrain assisting me with figuring out how to rearrange the things in my storage unit to nicely fit the rest of my things in unit.Efrain was amazingly patience and professional on all levels! My experience was surreal. Efrain really believes in customer satisfaction and takes pride in representing Cube Smarts. I would definitely recommend this store location to anyone.Thank you.👍🏾
Nice newer facility. I have utilized CubeSmart before the re-branding in Florida as well as NY. All the facilities are the same in terms of features, layout and protocols for setting up accounts and accessing the units. This review is more a general critique of the corporation as opposed to this or any specific location.My main issue is the costs which are vastly different then what is advertised. For instance, the 5x5 SMALL unit is advertised on their main website as $25 (Currently 15% off & first month free for a total of $24.65)This is INCORRECT. I paid exactly $56.59 at move in. This included the mandatory insurance of $12 (monthly for only $2K coverage which is a rip off) A $ 25 admin fee and something called a CS-670-1 DISC LOCK for $17.99 which I have never been charged for at other CubeSmart facilities at various locations in Florida (Cape Coral, Dania Beach..etc)The TRUE monthly cost which includes a $1.95 convenience fee for paying online is actually $40.30 and NOT the advertised price of $25! Either change the ads so they reflect the real costs or reduce all these excessive fees we are charged. This is a scam.Use these facilities as a last resort and get out FAST or you end up paying excessively for something that should be temporary. Otherwise you end up spending far more storing your stuff then its total value.UPDATE: I was also scammed by being charged for a CS-670-1 DISC LOCK for $19.59 which I did not purchase or receive. I have since filed a complaint with the BBB Complaint ID: 12631115. The GM, Janet on 2 separate occasions has falsely assured me I would get a REFUND. As of 01/30/2018 I have not received anything from CubeSmart and I have vacated my unit over a month ago!
Yesterday was the first time I ever rented a storage space and needles to say a little apprehensive. But Taylor soon put my fears to rest. She took time out to show me the various units available and the cost in detail. This morning I made my first storage run. Again Taylor was there to help me. And before you know it I was outta there. Very please and contented with the experience so far.
Yesterday I opened an account at the Cubesmart at 186-02 Jamaica Ave.Efrain the manager that I had the pleasure of encountering was so friendly and helpful in asking me the proper questions to determine my storage needs.I am very happy with the supreme customer service I received from such a knowledgeable and helpful professional.The location is clean and inviting as well. I feel comfortable storing my valuable & precious items at THIS location. Thanks Efrain!
I get dizzy on heights and mention this to the clerk but to my chagrin they would not accommodate me. They had no problem renting me a more expensive space, which I feel is taking advantage of someones medical condition, they also told me that the spaces on the ground are the same size as the ones on the second level but more expensive. for now I am homeless trying to get myself back on my feet trying to pay my child support so at this very moment I cant afford to pay more for storage. once I can afford it Ill get the bigger space on the ground but I wont be with this company. Im sure its industry standard practice to charge more for a space on the ground but Ill just take my business elsewhere.
I have dealt with storage companies before and was expecting a dreadful experience walking into this place but; fortunately, I was wrong. From the moment I walked in I was given great customer service. My wait was minimal and the employees are kind and helpful. I would recommend this place.
Although the 186-02 Jamaica ave location from day one has Stellar customer service...you know there will be one fail . Byron is always professional and patient. But I believe Kayla is her name ....has the “WORST” possible telephone etiquette. So instead of the deserving Five Star this location deserves, I cannot . The way that representative conducted herself with me was deplorable. The one star it is. Kayla needs some training.
On Tuesday 11/07 /17. I rented a storage unit from CubeSmart storage my experience was Wow ,I had the best customer service from employee Andre Gilman he is very polite,professional and knowledgeable Andre Gilman I gave you a 5 +++++ a big thank you from Mavis and Akeem.
Total reviews rating 4.5
170 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-25Great place for storage and it is always clean. The customer service is the best I ever received in my life time. I would recommend this to everyone the staff including the manager is awesome, he helped me and had me out in time. If I need storage in the future I will only use this facility. Thank you cube smart storage. You guys are the best.
Review №2
2022-07-13Im a mover and have been in the business for over 25 years and have used the services of countless self-storage facilities but never came across such an accommodating customer service representative who goes above and beyond to provide help with such humility and professionalism. Mechela, keep up the good work. Youre a valuable employee. Youre going far in life 👍
Review №3
2022-05-07Janiah was amazing!Helped me find the perfect size unit for the best price!Unit was clean and easy to access as well!Janiah was easy to talk to both on the phone and the day I arrived, she answered all questions effortlessly and with a smile! Best CubeSmart location in town!
Review №4
2022-03-16Whoever I’ve spoken to seems to have a horrible attitude. Was having a card issue and asked for a refund but nothing was done because I had the same issue 3 years ago ONCE???? And it wasnt even about them saying no, I asked to just ask but the attitude this lady has was insane. You’re in customer service i been with yall for years. Have some common decency and respect for your loyal customers. Whoever works here doesnt seem like they like their job
Review №5
2022-05-23Ive been storing with cube smart for a while now nd I just have to give a shout out to Tito, really goes out his way to make sure everything is clean and even offers a helping hand wherever he can. Also a shout out to the staff. Out of all the people ive seen work here , Janiah really is the best. Always very welcoming and helpful no matter how busy she is.She goes out her way to make sure everyone is taken care of and a lot of people love her here. Both are amazing and excel in their job!
Review №6
2022-05-07Me and my friend had a quick and easy experience at cubesmart! Janiah was able to greet us with a smile and provide us with amazing service, making it quick and easy! She was also sweet and provided us with everything that we needed! 10/10 experience! Thank you Janiah!!
Review №7
2022-05-06Glen was super helpful and a great multitasker! He was able to take care of everyone effectively and managed the line in the store quickly! Thanks Glen!
Review №8
2022-06-30Ghetto facilities are clear the staff is professional, friendly and very courteous. I have been using the Cubesmart storage for 3 years
Review №9
2022-01-06CubeSmart staff are very pleasant and always professional. The maintenance person name Tito keeps the place spotless, always smells refreshed and it’s stock with storage supplies if needed. They always greet with a smile. Tito and his colleagues are always there to assist and make sure you are completely satisfied before leaving cubeSmart. Nice place to rent from. Most of all, it’s easy to locate and commute is easy and access to buses.
Review №10
2022-04-08Janiah was a pleasure to deal with. Super fast service and an extremely pleasant experience. Will be back to rent another unit soon. Thanks for all your help. I really appreciate it.