Wheelchair-accessible entrance
Yes
Comments (170)
Thank you to Janiah who assisted me with my storage needs. Her customer service was A+ and i would recommend her in assisting future clients!-Kc
Manager Carl helped me move in. It was fast and easy and the staff there were great. Thank you!
I had a great experience. Safiya assisted my mom and I. Very knowledgeable about the units, showed any units that were available that we requested and she walked us through the process with ease. Very friendly and very polite which makes things so easy. She even went above to reach out to her supervisor to try and assist us as best as possible and not too many people go out of their way to assist but she definitely did and that was very much appreciated.
I like this facility customer service is beyond expectation.Janiah is one of the most pleasant attendant I’ve come across for a long time. She made it look so easy I was in and out in no time. She is also very very knowledgeable of what is required at her job.
I had a balance to pay so I can access my storage but when I got there, unfortunately the manager wasn’t available. But Tito the maintenance personnel helped me out. I told him I’ll make the payment online and if he can let me access my storage. Tito was more than happy to help. I made my payment online and showed him proof of payment and he let me access my storage. Great guy!
Great Experience! The staff members were awesome. Mr. Tito Silva was great problem solver and hard working guy. He took care of me when there was a minor problem in my storage space.
Janiah has a very good customer service skills, I know her kinda job can be overwelming becus she deals with deferent kinds of people every day ( some rude , and may be disrespectful). But she recieved me with courtesy even at a latter time when service was closing. She took her time to do her job and didnt rush me or give any atitude. I really appreciated her service.
Latesha Banks, was exceptionally pleasant. Her bright smile made me feel comfortable. Latasha guided me through each step. Thank you Latasha for your confidence in your work her at Cube Smart.
JANIAH!!!Had the patience to not only walk me through the process via phone but, finished the process face to face with a remarkably awsome personality & professionalism. Thank you Janiah, for your patience🌹
I had my belongings there since 2017 and every thing was just as I left in no damage or anything negative.
I got to the location a few minutes before they opened, and Tito was so kind and allowed me to run to my unit to grab something quickly. As a business owner, my time is extremely valuable, so to be accommodated in this manner meant a lot. Thank you Tito!!
Tito Silva who works as Maintenance Personnel was extremely helpful. He went above and beyond to assist me with my Cube Smart Experience. He is knowledgeable and compassionate when dealing with my transition to Cubesmart. He provided excellent Customer Service and Knowledge Advice on how to make my storage experience the best possible.
I am currently a Cube Smart customer. I must say the staff is always pleasant. There is one in particular, Latesha. She is always patient, and helpful. She is always willing to go the extra mile to assist The customers in things that are needed
Great customer service. Great experience with Carl. Helped us a lot
I have nothing but good things to say about the place. Everyone was very helpful and my belongings felt secure. Tito, the maintenance man was extremely helpful one morning when movers arrived to the storage unit early. After confirming who I was, he let me in and got me squared away before anyone else got there. He was also very respectful and professional. I can’t speak highly enough of the man.
Easy to sign up, everything was organized and the manager was helpful.
Tito/Maintenance was very helpful with my move in. I had to ultimately get 3 storage spaces and he assisted me in navigating the space in order to make the move in more seamless. He offered what assistance he could and I found him to be accessible to answer my concerns.
I went with my friend to help him with getting some of his stored items back to his apartment.
Awesome experience! The Facility Manager Tito was extremely polite and super helpful in assisting me with elevator access and helped monitor my belongings. Super Appreciative of his service he helped when he didn’t have to.
Great affordable unit for when I was in college and the staff is friendly and helpful. Shoutout Tito for helping cut my lock off and get rid of the trash when I was moving out. Would definitely recommend to students who live out of state but go to school in NY.
Always a better experience when Janiah is there. A+ customer service!
I had a unit here at 186 and Jamaica ave for a couple of years. It has been a great experience working with Tito,Byron and Tiffany. They were always patient, helpful and courteous with me. None of my items were stolen or damaged etc. Bathroom is kept clean too. I had 1 small oil leak from a pipe above,fortunately it didnt ruin my things but I told Tito about it and within minutes he cleaned it up and fixed the hole so it wouldnt happen again and ruin 2 gorgeous lamps under the pipe. Tito is the man! Very helpful....id store with them again if need be!
I never have a problem there its always clean the and also the 2 ladies that work there are so nice but say Im nice as well. Only thing I dont like is that they raise the storage fee every few months and with a pandemic going on and no job its very hard sometimes. Plus they need sanitizer stations on every floor by the elevator.
Very poor customer service they have one one employee working the whole building felt very pressured and uncomfortable with my decision and when called back to see if I can change something they said no!! I do not recommend this company
Janiah was awesome and super helpful! It was my first time using a storage place and she walked me through the process patiently!
The Sales person was curious ,pleasant and was clear in his explanation.
I have used storage before but visiting this location was certainly an experience to remember. The staff was friendly, building was spotless and the General manager, Tiffani Rivera was absolutely AMAZING. Also, the amenities offered were a pleasant surprise considering I was expecting to just walk into to rent a unit in a boring storage office. I will certainly be recommending friends and family !!
Friendly staff, store is stocked, facilities are clean and the gate always works (unlike PS). Only thing is presence of moths but I dont blame that on the facility. Been a customer for 2 years, I recommend Cubesmart to everyone, especially helpful if youre moving - makes everything easier.
Fast service, clean, nice, and helpful staff. Good price, the price went up a little but still good for my buck.
First time looking for a storage and both Latesha & Safiya were both thorough and patient!Excellent customer service, thank you ladies!Definitely recommend 10/10!
Latesha B. Has amazing customer service. Very helpful and respectful. Her attitude made me feel comfortable with having my personal belongings in this facility:)
Janiah was great and super helpful. She made my experience easy and was informative.
Manager Glen and Agent Nicole were amazing. Great service. I will definitely recommend to other people.
Nice and clean place,customer service was great. Janiah was very helpful and it actually made my decision easy!!
My first visit where I received primary information was very nice as everything that explained was clear. However the day I actually went to store my things , i saw a different employee who was not so nice. i was supposed to know everything on that very first day especially when explaining how to use the codes that I was given to open the gate and the elevator. That was my first time using a storage facility.
I gave Cube Smart 1 star due to the payment concerns. I was not informed at the time of initiation that there would be a rate increase after six months. And it is greatly an inconvenience to have to come to the store to make the monthly paymnents without incurring an additional service fee charge. You are not able to make payments via phone, email or app without a service fee. During these unprecendented times there should be an option to do this without an additonal service fee charge. Will look into alternate Storage options.
Nice and clean place polite workers I recommend this storage
Tesha and Tito awarded me with great service. They were very compassionate dealing with my situation due to my sons death.
I am very happy with the service provided by this location, it’s very clean and friendly. I am telling you guys especially if you meet Tito Silva he is a blessing to this company. A real down to earth people person.who knows how to relate to everyone. Great job.
I been with cubesmart for the past 2 years and Ive no complain of my belongings bein misplaced or stolen. I really like cubesmart for their excellence in service, cleanliness, and organization. Also the mánagers and rest of the staff are very friendly and polite. They always respond to any questions I have. I do recommend cubesmart to everyone I know that needs a storage for their belongings. Thank you for your excellent service these past 2 years. I really appreciate it. Have a nice day.Ms. Hilda Rojas
I’ve used storage in the past and this by far was the best experience I’ve had. Upon arrival I was warmly welcomed by the staff who were extremely friendly and knowledgeable. The facility is fairly new and kept very clean. My overall experience was amazing!
I had my items in storage for over 2 years. Aside from the fact that they raised my rent every yr which was probably on my contract (I didnt read the fine print) I had no major issues with this company. I would suggest to get your own truck to move your items as it was not offered.
I like my new unit, it was clean and in a nice enclosed building. The staff was helpful and even up sold me a better unit, which I was happy about because I definitely needed the bigger space. I give them a four only because they do not provide the space with enough dollies for the amount of floors and units they have in this location. It is a pretty busy place.
Customer service was great and easy to work with. Storage units are clean and well maintained.
Janiah was very helpful with helping me and my family find a storage unit, amazing customer service and an above and beyond employee! thank you, Janiah !
Janiah is the absolute best! No one does it better !!!
From the moment that we walked in we were greeted with smiles by Byron, Andre, Janet & Efrain.Andre gave us a tour showing us the various unit sizes and explaining the lease prices and terms. He definitely made us feel comfortable with his friendly and positive attitude answering all of my questions and concerns. My decision to lease a storage space with them was a no brainier based on the amazing customer service provided.Thank you Andre, Byron, Janet & Efrain for making my day go as smooth as possible with such exemplary customer service I will definitely recommend CubeSmart to everyone I know especially the 186-02 Jamaica Ave location.
Hands down best customer service!! Janette, Eboni, Byron, and Efrain went above and beyond to make my moving process as easy and enjoyable as possible! Even though I was difficult they never stopped trying to help with smiles on their faces. I recommend this location to everyone!!
Tito does his job well! Helped us out a lot! Great service from him. Overall a great guy
Words cannot express the utmost customer service satisfaction that I received at this store location. Efrain one of the store managers went above and beyond once again, to assist me with accommodating my storage space needs. I was in a dilemma due to the moving company doing such a poor job with properly packing my belongings in the storage unit. Thank God for Efrain assisting me with figuring out how to rearrange the things in my storage unit to nicely fit the rest of my things in unit.Efrain was amazingly patience and professional on all levels! My experience was surreal. Efrain really believes in customer satisfaction and takes pride in representing Cube Smarts. I would definitely recommend this store location to anyone.Thank you.👍🏾
Nice newer facility. I have utilized CubeSmart before the re-branding in Florida as well as NY. All the facilities are the same in terms of features, layout and protocols for setting up accounts and accessing the units. This review is more a general critique of the corporation as opposed to this or any specific location.My main issue is the costs which are vastly different then what is advertised. For instance, the 5x5 SMALL unit is advertised on their main website as $25 (Currently 15% off & first month free for a total of $24.65)This is INCORRECT. I paid exactly $56.59 at move in. This included the mandatory insurance of $12 (monthly for only $2K coverage which is a rip off) A $ 25 admin fee and something called a CS-670-1 DISC LOCK for $17.99 which I have never been charged for at other CubeSmart facilities at various locations in Florida (Cape Coral, Dania Beach..etc)The TRUE monthly cost which includes a $1.95 convenience fee for paying online is actually $40.30 and NOT the advertised price of $25! Either change the ads so they reflect the real costs or reduce all these excessive fees we are charged. This is a scam.Use these facilities as a last resort and get out FAST or you end up paying excessively for something that should be temporary. Otherwise you end up spending far more storing your stuff then its total value.UPDATE: I was also scammed by being charged for a CS-670-1 DISC LOCK for $19.59 which I did not purchase or receive. I have since filed a complaint with the BBB Complaint ID: 12631115. The GM, Janet on 2 separate occasions has falsely assured me I would get a REFUND. As of 01/30/2018 I have not received anything from CubeSmart and I have vacated my unit over a month ago!
Yesterday was the first time I ever rented a storage space and needles to say a little apprehensive. But Taylor soon put my fears to rest. She took time out to show me the various units available and the cost in detail. This morning I made my first storage run. Again Taylor was there to help me. And before you know it I was outta there. Very please and contented with the experience so far.
Such a friendly staff. Great service and workers Glen and Safiya were very helpful and enjoyed the visit.
Yesterday I opened an account at the Cubesmart at 186-02 Jamaica Ave.Efrain the manager that I had the pleasure of encountering was so friendly and helpful in asking me the proper questions to determine my storage needs.I am very happy with the supreme customer service I received from such a knowledgeable and helpful professional.The location is clean and inviting as well. I feel comfortable storing my valuable & precious items at THIS location. Thanks Efrain!
Highly recommend! Facilities are super clean and temp controlled, and the staff is very helpful. (Thanks Janette!!) Plenty of room for loading and unloading, plenty of parking. The price is right for NYC storage.
Professionally run establishment I was able to secure a unit and move my belongings within 24hrs. One minor issue was a descrepency with the initial fee. I was quoted $25.00 and the initial fee was $56.00. Other than that everything was fine.
Pricing is not competitive. I feel that they can do better with the prices considering how this is a storage place and not an apartment. No incentives for long time tenants or price breaks.
I get dizzy on heights and mention this to the clerk but to my chagrin they would not accommodate me. They had no problem renting me a more expensive space, which I feel is taking advantage of someones medical condition, they also told me that the spaces on the ground are the same size as the ones on the second level but more expensive. for now I am homeless trying to get myself back on my feet trying to pay my child support so at this very moment I cant afford to pay more for storage. once I can afford it Ill get the bigger space on the ground but I wont be with this company. Im sure its industry standard practice to charge more for a space on the ground but Ill just take my business elsewhere.
Friendly Staff. Very convenient.
I have dealt with storage companies before and was expecting a dreadful experience walking into this place but; fortunately, I was wrong. From the moment I walked in I was given great customer service. My wait was minimal and the employees are kind and helpful. I would recommend this place.
Nice facilities...Staff could be a bit more kinder tho...
Excellent customer service!!!Thank you for excellent service to Mr. Glen Brown and Safiya Van Rossini. Thanks again!
Staff was always friendly and I never had any problems accessing my unit. The path to the units were always clean as well.
The place is clean and very secure. The storage spaces are quiet. You might need a light when you go into one of the larger spaces.
Nice storage facility, staff is good, good spacing at the loading area, pleanty of carts etc. And its clean in there. Only problem they close to early! 6:30pm sucks for people that get off of work in the afternoon
Although the 186-02 Jamaica ave location from day one has Stellar customer service...you know there will be one fail . Byron is always professional and patient. But I believe Kayla is her name ....has the “WORST” possible telephone etiquette. So instead of the deserving Five Star this location deserves, I cannot . The way that representative conducted herself with me was deplorable. The one star it is. Kayla needs some training.
Clean facility, helpful front desk stored my items for almost a full year and found everything intact, untouched and no sign of pests!
I really love the place, my items are safe and Tito the maintenance man is very helpful and respectful....
Glen was so helpful and very informative. Was able to assist us with our needs and made us happy customers 👍
On Tuesday 11/07 /17. I rented a storage unit from CubeSmart storage my experience was Wow ,I had the best customer service from employee Andre Gilman he is very polite,professional and knowledgeable Andre Gilman I gave you a 5 +++++ a big thank you from Mavis and Akeem.
Rented space for few months here and the staff were genuinely very nice and helpful. Highly recommend.
Glen an excellent. He went over everything and was very detailed. Highly recommend
Clean space, easy to get and great customer service. Taylor was very patient with me and answered all my questions. Awesome job Taylor!!!
Manager Efrain was courteous and patient with my familys need in storage space. I commend Cube Smart for such an asset to their company and customer service.
Very clean, well ventilated, decent storage sizes and affordable but hours of operation have changed since covid. Access granted only during business hours.
Excellent customer service and clean environment to store my things along with easy access to storage units.
Friendly staff , great rates and clean storage .
The Manager, Andre, was amazing and took great care of us. Quick and easy - clean facilities and friendly staff. Highly recommended!!
This storage place is 10/10. Safiya and Latesha was very helpful. I would recommend this place.
Customer service was great 😊
First time using a storage place for all my stuff I had alot of questions and inquiries and not knowing what size storage I needed the front desk clerk Osiris helped me alot with everything and even showing me different units. Thank you.
Prices change without email notice but they say they mailed it. The guy never said anything about price going up in only 3 months.
The staff was helpful in explaining pricing and size needs. Friendly manager. Good experience!
My rate was fair the unit was good never had any problems. Great storage place!
Tito was VERY helpful. Hes definitely a keeper!
I would recommend this storage to anyone. Safiya was nice and helpful. Great storage!!
Love the with of their doors....
Due to Covid 19, Cube Smart operation hours has changed.Hour of operation as follow.MONDAY thru SUNDAY9:00AM - 5:00PM (New Time )
Sarita is so nice to help out. Very nice service that I really love.
Glen and Jafet had amazing service and incredible price. They saved 40 dollars and applied military discount
Helpful staff came quickly when I had elevator issues and were very courteous.
Latesha Banks was So kind and helpful and I got what I needed, I recommend.
Janiah was great explaining the process. Great experience!!!
Did not experience enough yet but girl at front desk with purple hair was good
Mr. Levy was an excellent assistant to what I needed done
The staff is really nice and helpful. The place is clean. I really like this storage space.
Great Service from Nicole. Wonderful experience!
Cannot trust this facility, I had items stored when I went back my key could not open my lock which I didnt have previous problems, the workers at the desk are nice people and couldnt explain to me what happen so they cut the lock for free so I get my items.
The staff are respectful, professional and friendly. The facility was very clean.
This place is very nice and Safiya is very nice and helpful. I would recommend you to Safiya.
Very cool, and clean. And staff are nice. And the hour are convenient.
It is convenient when you have an apartment and need to store items. It was a little pricey but worth it
Place always clean, accessible, staff very helpful
Love this place very convenient and the staff was very helpful in explaining everything answer all my questions and gave me alot of options very satisfy customer .
Tido helped me allot. I loved the service. Highly recommended
I am very satisfied with the service and level of professionalism displays by the associates working at this location.
Glen. Great help moving me in. Smooth process
Clean storage facility and friendly customer service
Clean n security cameras help to not worry about theft. Descent hours to enter
Great and fast service and good over-all storage!
Great storage options, decent prices. Best bang for your buck.
They are not well organized @ all. Everytime I go my code never works. I have to go to the office everytime.
Nice place. Had my things stored there for 4 months and had no incidences.
Fast & seamless process to rent a storage unit, good customer support.
Everything was easy. I never had one issue.
The staff is pretty friendly, and have no problem assisting in any way possible.
Perfect and great job Glen brown
CubeSmart has the best customer service and support for their customers.
Just rented, everyone is super helpful, and the storage is super clean!
Excellent fast service from Tesha and Tedo
I went back to get some items I stored.
Those guys are pretty cool and the place is safe secure and comfortable
Cleanliness and security are the top two reasons!
Great staff and the location is always nice and clean.
Service was great. Price was good.
Good place to store things clean friendly environment
The place is nice and clean spacious and cheap.
Effective service, charming office, and helpful staff!
Helpful staff, they go out of there way to accommodate you!
BIG HELP,, AND IT WAS SOMETHING FAST,,LOVE IT!! THE PLACE NICE AND CLEAN,
Low price, and safe . good service .
Best storage
Quick in and out, clean facility
Very clean good customer service
The Staff is very professional and the facility very clean.
The best storage company i ever used!
The customer service are very nice
Didnt like the floor but other than that well kept
Friendly workers. This was a good location.
It was fine moving out of my storage
Staff was pleasant and very helpful.
Well run, very clean.
Tito was very professional and helpful
Service was great. Very professional.
Very good experience excellent staff
Clean just wished the hours were longer
Clean facilities and good service
The customer service . And the area.
Safe storage,Professional staff.
Great service !!!
Customer service could come up.
Affordable and convenient.
Very efficient.
Staff is very helpful
Nice and clean place
Hc
The place is clean
Clean
I like it!
👍👍👍👍👍👍👍
Total reviews rating 4.5
170 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-25Great place for storage and it is always clean. The customer service is the best I ever received in my life time. I would recommend this to everyone the staff including the manager is awesome, he helped me and had me out in time. If I need storage in the future I will only use this facility. Thank you cube smart storage. You guys are the best.
Review №2
2022-07-13Im a mover and have been in the business for over 25 years and have used the services of countless self-storage facilities but never came across such an accommodating customer service representative who goes above and beyond to provide help with such humility and professionalism. Mechela, keep up the good work. Youre a valuable employee. Youre going far in life 👍
Review №3
2022-05-07Janiah was amazing!Helped me find the perfect size unit for the best price!Unit was clean and easy to access as well!Janiah was easy to talk to both on the phone and the day I arrived, she answered all questions effortlessly and with a smile! Best CubeSmart location in town!
Review №4
2022-03-16Whoever I’ve spoken to seems to have a horrible attitude. Was having a card issue and asked for a refund but nothing was done because I had the same issue 3 years ago ONCE???? And it wasnt even about them saying no, I asked to just ask but the attitude this lady has was insane. You’re in customer service i been with yall for years. Have some common decency and respect for your loyal customers. Whoever works here doesnt seem like they like their job
Review №5
2022-05-23Ive been storing with cube smart for a while now nd I just have to give a shout out to Tito, really goes out his way to make sure everything is clean and even offers a helping hand wherever he can. Also a shout out to the staff. Out of all the people ive seen work here , Janiah really is the best. Always very welcoming and helpful no matter how busy she is.She goes out her way to make sure everyone is taken care of and a lot of people love her here. Both are amazing and excel in their job!
Review №6
2022-05-07Me and my friend had a quick and easy experience at cubesmart! Janiah was able to greet us with a smile and provide us with amazing service, making it quick and easy! She was also sweet and provided us with everything that we needed! 10/10 experience! Thank you Janiah!!
Review №7
2022-05-06Glen was super helpful and a great multitasker! He was able to take care of everyone effectively and managed the line in the store quickly! Thanks Glen!
Review №8
2022-06-30Ghetto facilities are clear the staff is professional, friendly and very courteous. I have been using the Cubesmart storage for 3 years
Review №9
2022-01-06CubeSmart staff are very pleasant and always professional. The maintenance person name Tito keeps the place spotless, always smells refreshed and it’s stock with storage supplies if needed. They always greet with a smile. Tito and his colleagues are always there to assist and make sure you are completely satisfied before leaving cubeSmart. Nice place to rent from. Most of all, it’s easy to locate and commute is easy and access to buses.
Review №10
2022-04-08Janiah was a pleasure to deal with. Super fast service and an extremely pleasant experience. Will be back to rent another unit soon. Thanks for all your help. I really appreciate it.