CubeSmart Self Storage in Bellerose
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Bellerose, Queens County, New York, US
Site: https://www.cubesmart.com/new-yo...
- Monday:Closed
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–6PM
- Sunday:9AM–5PM
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Place is clean. Staff is welcoming and did not waste time. The space size is exactly what I needed and place looks very clean.
Facility is nice and clean but I cannot give it full 5 stars. BEWARE that they require a mandatory extra charge per month for insurance. I was not aware of this because the website doesn’t mention it. For a 5’ x 5’ unit the current advertised price is $24/ mo plus the insurance $12/mo. That’s a bit ridiculous and frankly a bait and switch
Really wonderful and kind staff. We needed to unload a small vans worth of bins and a few pieces of furniture and they let us stay 20min longer than they normally would. They really saved us and I cannot be any more thankful to the staff member Tiffany and her colleague.
I love the storage unit location. They are very friendly. Darnicia, Charles, and Nicole do a great job with customer service . Will definitely recommend for everyone.
Clean, safe storage space made more friendly and family-like because of Brandi’s excellent attention to customers and her wonderful smile that radiates the office. And her can-do attitude is so helpful too.
The place is nice and clean. I never have any issues in my storage room. A real bonus is the fact that they replaced the very rude manager.
I went to the Bellerose location and Darnicia Santiago was the ultimate professional. She explained everything and answered all my questions. Such a pleasure to deal with. The storage unit location and size is just what I needed.
Darnicia was fantastic representative highly satisfied with my unit . It was super easy to get a unit and move quickly from my house 🏡 . Highly recommend this store location with Darnicia .
Update to earlier review: As always this is an awesome space with great pricing. Super clean facilities. Kudos to the facilities person, Ron, for always keeping the office, and storage areas clean as well as all the restrooms and building externally. Superb staff. Would continue to highly recommend this facility to friends and family.great service when I came in BUT I have to give props to the facilities person - think his name was Ronald or similar - that is taking care of the building. The location was super super clean, rest rooms clean, everything spotless. Location in and out was well maintained. One of the best storage units I have entered into. I would recommend this place to my friends for the service and especially for the cleanliness.
Large, clean facility and accessible and friendly staff
Nicole was great in find me the right unit for my college move . She helped me with finding box’s to help pack my house and move it in the unit .
All the employees at my location were friendly & helpful. It was always clean. & props for having a bathroom for customers because not all storage places do.
This review is long overdue. I have been with CubeSmart for almost 30 months after coming back stateside and then moving from Florida. The staff at this location stands out by light years vs my previous experiences in Fl, Ca, Az and Suffolk County, NY with other companies in terms of professionalism, efficiency, customer first, on the ball, alertness, awareness and creating an amazing experience every time and 7 days a week. Elvis is the super GM who is just an amazing individual and thorough professional. Very proactive and always willing to help with that rolling up the sleeves work ethic. Ronnie is the other Manager who I always see cleaning, sweeping, wiping doorknobs, vacuuming- he takes great pride in the establishment and the wow factor and the first and lasting impression when you drive in and go to your units. The pricing is fantastic. They answer the phone when you call the facility. The communication via e Mail is great and solid. The bills are detailed, thorough and simple. The access to the units via the elevators is 1-2-3. They have six carts for use and hauling boxes etc with an id. I believe they also have free use of a van on move in. Win Win Win!! Recommend this location 100%. Very convenient as it is about a three minute drive east of the Cross Island Parkway. Awesome!!
Elvis the Manager was excellent !great Customer Service. He explained everything in detail. Facility Super Clean........Sunday Jan 27. Shane was super nice and Elvis had spoken to him about me, so when I got there he Knew exactly who I was and What I needed. I did two trips and by the time I got back someone else was there at @ 2pm and Again he Knew exactly who I was. The Communication between the Employees is excellent and the Coffee The Icing on the Whole process. If I could I will give All of Them A 10+
The associate Tiffany was very kind, patient and knowledgeable with helping me and my husband choose a storage size perfect for our needs. She took her time to explain everything and offered the opportunity to answer any questions to assure we were satisfied.
First I would like to say the appearance of the store was impressive just as the inside. Thank you Carlos E. for the great hospitality in helping me choose a storage unit. Representative was very courteous and helpful. What impressed me the most is the way he cleaned the storage area right on the spot definitely kuddos for that. Everything was well explained and fast service. Definitely will be coming back again if needed!!!!! Great experience.
Friendly staff convenience of close to home for access.
I went into the Cube Smart on Saturday to move in. I was able to use their moving van which was perfect for the job I needed to do. I also used 2 of the flatbeds to move from the van to the cube which made moving easy. In and out, a breeze. Working with Carlos one of the managers was great. He was friendly, polite, pleasant and took care of the paperwork quickly. Thank you Cube Smart for making my move stress free!! Highly recommend this facility, ask for Carlos!
I love this location of CubeSmart on Jericho turnpike! My experience with Elvis, the manager there, is always exceptional and never disappoints. He continues to go above and beyond with any inquiry I’ve had and It is much appreciated! The facility is always beyond impeccable in cleanliness and the staff overall is very helpful and friendly.
This storage place was recommended to me by my mother. She absolutely had a great experience working with Carlos. He dId an excellent job searching and finding the perfect fit storage for her . He was patient, knowledgeable, and explain everything step by step making the experience wonderful. I now rented a storage space for myself and went directly to Carlos..he never disappointed Me. He dId did the same excellent job for me as well as for my mother. Great clean , friendly people work there. Definitely recommend!!!
I rented 2nd units for my family in the Bellerose location. I have had other units in with other companies, but Cube Smart is my favorite. They are polite and always will to make your experience a pleasant one. The Manager is one of the nicest people Ive met. Thank you Cube Smart
I was contacted by the manager Carlos Escobar to say, while he was doing routine checks of the facility he saw that my unit was not locked properly. I went right over I locked the lock but didnt slide the. Latch over. Im so happy with the service all of the staff provides. They are very polite,courteous & professional. The facility is always clean and brightly lite.
Elvis the Manager was very accommodating. He was pleasurable and made sure we were set with everything before we left. 100% would recommend. Let alone how clean and updated the place is
Place is clean and security is top notch. Elvis and Tiffany work at the office and are very professional. Elvis described everything in great detail, leaving nothing out. Very pleased with this location and staff.
I am very pleased with this storage place but more pleased with the Service of Carlos Escobar. He really help me a lot, and has such a good personality. He convinced me to stay longer offering me affordable prices. He is the Best!! I am glad with this company having people like him. Also the other guys are very nice. Makes me feel welcome. Thank you!!
The storage is well maintained at all levels and all my belongings were well kept . I am very happy. Highly recommended!
Ive been at this cubesmart location for almost a year now and I love it! It is very clean and its staff in general has always been very enthusiastic in helping me. They do have a sensational employee named Carlos who exercises exceptional customer service every time I walk in. I had a situation almost 8 months and Carlos was quick with a resolution. He is a great asset to your location.
When I walked in the door for the first time I was greeted by the manager Elvis.He was extremely polite and showed me several units to see which one would be most appropriate and once I made up my mind he explained all the details about payments,times that there open,the use of the facilities,etc.I was especially pleased and amazed how beautiful and clean the facility was! It looked like it just opened. The company should be very proud to have Elvis as one of there employees. Im so glad that I chose CubeSmart over any other self storage facilities.
Great facility. Clean. Nice guys at the counter. But my rent went up a bit before the end of six months. That was fast.Also their Sunday hours on Google are wrong. It should be from 9 AM. Told the guys at the counter, but they could care less. :( Dont make the same mistake we did.
If you are looking for a surprisingly clean, modern, reasonably-priced storage facility, with a friendly staff, stop looking and make your way to Cube Smart on Jericho Turnpike. When I ran into an unexpected problem the other day, the manager, Carlos, was super-helpful and could not have been more accommodating. I have used many such facilities over the years: this one is definitely the best!
Elvis and Ronny are the best! I need to stop in to my unit at least once a week for work and they are not only always pleasant but very attentive. So helpful with packages that arrive. So glad i choose cubesmart and so lucky these guys are here!
Just went in to checkout a storage unit. Very clean and friendly staff. Couldnt give 5 stars yet - perhaps when we actually purchase and go through the process... then i can update the rating!
Friendly staff, Love the security that you can only go to the floor of your unit. also, the availability of carts
The customer service representatives are always friendly and helpful. I would give it 10 stars if they have a trash bin where I can throw out stuff.
This is the first time I have rented a room in this store and I know I will be here for the long run. This facility is very clean, the staff is very helpful and professional. Elvis, the general manager was excellent explaining rates and offering options.
Went there today to rent out a storage. Amazing service. gave us a tour of the facility. showed us how to properly open and close storage space. really took there time to help my grandfather and myself. Super clean and many thanks to Elijah for his help.
I love this facility and I recommended to everyone! Elvis (General Manager) was very professional, knowledgeable and helpful In helping me choose the right cube that met my needs. The facility is also very clean and their merchandise is neatly displayed.
Its rare to go shopping and be assisted by someone who tics all the boxes for customer service. Fast, efficient, personable, and knowledgeable. Manager Shayne Tappin truly exceeded expectation and made our experience a memorable one. Keep up the great work! 👍🏽
The facility is very clean with all the amenities to make accessing the unit easy.
Had a great experience using CubeSmart! I had reserved a locker online that was not appropriate for my needs. Elijah was very thorough and helped me find the right space for my upcoming relocation. He was also very knowledgeable as to what roads were restricted when driving a van. I also found that my space which was 5x5 was less expensive than the local Uhaul and Storage Post. Thank you!
I reserved a unit online. Then when I went to purchase unit I was told by the manager Elvis, that the only unit he had was flooded. Then why would you advertise what your company doesnt have. Not pleased. Will find better service.
Today, we came to cube today and got excellent customer assistance from Elijah. He was very knowledgeable and took the time to explain every detail. I will definitely recommend people to come see him.
They have excellent customer service and they are super friendly. I worked with Carlos and he has been super accommodating to get me the space I needed quickly. I highly recommend this location with their professional services and would refer Carlos to anyone who needs helps. Thank you.
Because I like it. It has more room .
Good pricing, pleasant experience and most importantly very kind people working the front desk.We should have this Hospitality in other retail establishment.
Reserved a 5x8 online. Showed me the closet in the basement with a building support beam taking about 1/5th of the space. I asked if I could be given another box. I was told this is the last one left and that if I didnt take it now they are going quick. Online states three are still available. I asked for a reduced price considering space is being occupied by the buildings beam. I was offered a bigger room at twice the cost. Can you call your boss? Im the manager but I can give you a number. He may not pick up the phone.
Clean, ease of transactions, confident in safety and security
Had a great experience, manager Carlos was very professional at making solutions to my needs and very quick. Place is very well maintained spotless by Ronnie. I will recommend this facility
I had Carlos help me pick out a unit. He was very knowledgeable and very helpful. The facility itself is huge and spotless. With Carlos help, I left with my storage unit keys in hand in no time!
Cube Smart made my experience very easy. Rented a locker style unit and facility is very clean and secure. Good pricing, good service, safe environment.
I was there on sun. I got stuck in the elevator for 10 min. I got out went to the office, to find a note will be back at 3pm.It was 12:20. I understand u need to take a break, but not 2 1/2 hr break. What would have hapened it there was an emergency..
Had an awesome experience with everyone there. This was my first time renting a locker and they helped me every step of the way. Would 100% recomend this place to anyone needing a storage unit.
Staff at our location were AMAZING. The facility itself is also well maintained and clean.
Great space, just wish customers had later access.
Elvis Garcia is always pleasant and courteousMy special thanks to this professional team! Ronnie Ero keeps this place magnificent and it’s most helpful.
Other than the manager (that spanish woman) displaying an unprofessional attitude, I think its a pretty good storage facility. The gentleman that works their are helpful. But cubesmart may need to assign a MORE professional manager who has a welcoming and pleasant personality. The one they have NOW... Sheeesh
Extraordinary space and service. The employees i have interacted with have been polite, affable, resourceful and eager to help. I highly recommend thisllace for any storage needs.
Service sucks. Manager is uptight and the 3 workers she has doesnt even say goodmorning when they see you. The doors are locked and sometimes you need to walk to the other door. You have to give an id to get a cart. You have to punch a code in EVERY TIME TO WALK IN. Ridiculous!!! Oh yeah and they push you into buying a lock ELSE THEY CLAIM YOU DONT GET THE deal. But yet other cubesmarts on jamaica ave does the deal without buying of the lock.
One of the best customer service and very friendly and helpful. Ronnie and Elvis were very supportive and know exactly how to understand customer really nice. awesome store :) will recommand to everyone!
Friendly and Courteous Staff addressed all of my concerns and completely satisfied my needs for storage. The facility itself is brand new, carpeted, climate controlled, and very clean in excellent condition.
Very professional place, super secured, and received A+ service from Carlos, he did a great job explaining everything in detail and answering all my questions, and I got the 10 x 10 at a great deal, they are running promotions and the price was perfect for me! Thanks Carlos!!!
This place is great and everyone is soooo nice and helpful. Elvis, Carlos, Ronnie, Elijah..... they were well equip to do their jobs with knowledge of everything. Very happy to have chose this place’! And will use for the future! Thank you guys!!!
Professional Customer Service. Straight to the point. Answered all questions with out putting any of there personal opinion in anything. Love it.
Friendly staff and we never had an issue while using cube smart.
Cool ppl got a good deal for my storage. The least Ive ever paid. Some companies were charging almost 3x as much. Would recommend!
Fast, efficient, friendly service from Elijah. Extremely helpful & knowledgeable. Hes a credit to your facility, find more employees like him!
Fair online pricing, simple reservation process. Visit to the Bellerose, NY location and Elvis was professional and knowledgeable. It was a very good experience.
Great place to store your stuff nice and clean facility I’ve been here a long time Shayne who I rented with has great customer service and the other guy there Elvis is very helpful
My family uses this place and it is so clean, affordable the staff is always so helpful when there is an issue with a bill or if you are looking for a storage locker.
The manager Elvis Garcia is really nice and helpful. He tried his best to arrange my requests. I really appreciate his help, and will definately recommend this CubeSmart.
Well met by our CubeSmart representative, knowledgeable and well spoken, good pricing and discounts, and the unit is exceptional. All in all, very well done!
Excellent storage facility.
Has been a great experience since first signing the rental agreement...in additional interactions with staff ..Tiffany provided excellent customer service..
This is place it’s amazing, bathrooms are cleaner than my own house!!! Elvis the manger has the best customer service I’ve seen....
Already dealing with a move which was stressful enough, I needed last minute storage. Xavier, Ronnie & Alysha couldn’t be more helpful. Anything I needed they made happen. 5 stars all the way!
Professional service. Easy access. Overall great experience. Ashish Shah who helped me out was very helpful with my rental.
Great place especially if you got a covid deal in 2020!
I reserved a unit to move on 12/8 but they hadno unit . I had to take unit from some one elsewho had reservation. My niece reserved on 12/3 to move in on 12/9 but they had no unit.No reservation is reservation.
The manager and his staff where excellent helpful very accommodating I would I would recommend them to anyone the place is clean safe secure and just excellent customer service from the manager down
The team was friendly and provided instructions well. The facility is clean, warm and welcoming. Easy access.
Excellent place and always clean love the staff, Elvis its very helpfull.
Professional staff and a fairly new well cooled storage facility. Why wouldnt you want to keep your stuff here.
The customer service great. Sales rep Alicia at the Jericho Tpke. location did a phenomenal job.
Nice and friendly and clean will rent here anytime Elvis the GM its great everyone is.
Everything was excellent, except the van I had reserved was not available and thus made my move more difficult.
Impressed by the immaculate condition of the facility. The staff was helpful moving me in. So far, so good!
Rented a cube today march 15 and it was crear service it does not look like a storage is so nice and crean, The manager Elvis was very helpfull.
Exceptional service, clean and well maintained. Elijah went above and beyond for us and we couldnt be happier.
Too pricey in this time of covid! A raise in prices after 6 months?
Safe and maintained, I dont worry about my items at all. Staff is fun, friendly and informative.
Had one for a year then upgraded and still got an awesome deal! Pretty clean too!
This place its so clean its like a 5 star hotelElvis the guy who help me was great customer service was great
Charles took great care of us!
Great service easy to move in and move out. The front desk Manager Carlos was a great help.
Great customer experience
They were very helpful & made the whole thing easier for us Thank you Carlos I believe his name was.
It was a pleasure experience, in, contract and out less than 30 minutes. The staff was very nice.
Friendly staff with constructional advice and moved in with the help of Ryan, very helpful guy with reasonable price, settled everything for me.
Great staff. Wish it had more hours!Love everything about this place!
Cheapest around I believe. Clean and professional staff. I do wish they have longer hours of operation however.
The prices are astronomical and the hours of operation are not convenient to some consumers
Staff, facilities were in good cond
The place looks great, lots of space inside. The stuff is very kind and helpful.Eran
My experience with cube smart is wonderful
Always clean and efficient. Greets me everytime I come. Very helpful
Good place to stuff you dont need right nowand very good price .
Ease of doing business . Cleanliness!
Great service clean store Elvis is so professional love this place.
Such a clean facility. Friendly staff. Hours are a bit tough for some I think.
Great experience. Very professional and it was a simple process.
Great place Clean, safe, well lighted and friendly staff
Was great. The young man was great with explaining
Employees are very cordial and ready to help.
Excellent service very friendly people explained everything fully excellent customer service recommend them highly
Great customer service. Super clean facility.
Shayne Tappin from bellrose is Amaizing very Professional and Courteous.
The Staff is exceptional and the rates and facility is top notch.
Excellent customer service. And very clean place.
Nice staff
Excellent customer service
Clean,neat,easy parking ………………………..
Staff is very nice and helpful
Good service will rent anytime
Very Clean & Organized Place.
This place too expensive. staff is nice.
Clean, and friendly staff.
The customer service was nice
Nice, clean, accommodating staff
Very clean facility with a tentative management
🥰The Place Is Very Plesant.
Very clean, and climate controlled
Meet Elvis the manager great guy
Staff is friendly and helpful
Too crowded. Poor parking
Fair price and clean
Change storage price every quarter
Hours of operation an inconvenience.
Ok
Great service.
Carlos was great...
Wasnt there
Guys are the best...
Good
Good service
Cube smart,definitely is is the best storage company in the business, specifically in the Bellerose NY.11426 location, the staff,is very friendly, knowledgeable and ready to help,we shopped around in the other places,and honestly those other companies should copy of cubesmart hiring staff
Excellent store good atmosphere and perfect hygiene in each space
It looks super clean
Total reviews rating 4.5
157 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-18Units are clean. The staff, and I mean EVERY person I have dealt with at this facility are super cool, attentive and courteous
Review №2
2021-12-28Charles was a great help. He was very knowledgeable and catered to all my needs. I had used so many different kinds of storage units in the past, but Cube Smart gets an A+ I will definitely be recommending this place to all my friends and family. Lets face it. Storage is just storage. Its about the people you interact with that makes me want to be a long time customer here. Thanks again Charles for making my excellent with your company amazing.
Review №3
2021-12-14Very friendly customer service, impressive followup and prompt calls when committed to followup. 800 service and local reps deserve a 10. But 20$ locks? 30 minutes wait to make a payment....its a shame. You need to invest money in the applications you are using to process new client payments. Painfully slow
Review №4
2020-10-08Very clean place. The check in is very easy and smooth. Just need to show them your ID, Insurance, and remember to bring your own padlock then boom, everything done in 5 mins. Friendly staff Brandy is very informative and professional. Highly recommend this place to everyone!!
Review №5
2021-09-29I’ve been renting a cube for two months so far and I could honestly say this has been a smooth experience. From my first walk-in I noticed the facility is clean and the staff was very helpful. Darnicia, the General Manager has been nothing but helpful in assisting me with choosing the perfect size unit and explaining the process. I would recommend using this facility.
Review №6
2021-12-31Great friendly customer service by all staff. I stored my belongings for over 3 years at the Bellerose, NY facility and I retrieved them in the same condition that I brought them in. Facility is immaculately kept.Thank you
Review №7
2021-09-17My fiancee and I came into cube smart with no appointment,and not knowing exactly what size storage unit we would be getting. Fortunately Charles Watson took care of us and made everything feel seamless and super easy. He was super patient with us and took his time to explain everything in detail. We walked in with so many questions but walked out fully informed and with a new storage unit. Exceptional customer service. Will definitely be recommending cube smart to our friends. Thank you Charles!
Review №8
2021-09-21I had an amazing experience in this specific storage unit. I was treated like family by Darnicia and the rest of the amazing crew working there. Thank you Darnicia so much for giving me the best experience I have ever had with a storage unit. Place was clean and easily Accessible. Highly recommended this location!
Review №9
2021-10-01Renting a storage space at this location in Jericho for several years now -- service remain stellar and professional to this day, inquiry with Nicole today was no exception. Nicole was patient in showing us available storages and answering our questions. She was informative and accommodating. Facility is clean, secure and well kept
Review №10
2021-09-19Two of the managers, I got their names were Charles and Romaine were super helpful and beyond professional. When I needed their help they did so with enthusiasm! Overall great experience!