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Phone: +1 718-657-0562
Site: https://www.cubesmart.com/new-yo...
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
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Total reviews rating 4.2

171 Reviews for CubeSmart Self Storage 2023:

Review №1

2022-06-17

The price package was decent compared to other storage places. The employees (I spoke to two different locations in Queens) were very kind and helpful. I needed a cancellation and refund on one location to move to another and they were very kind about it and helped me immediately. The entrance for our unit is very convenient. The facility itself was clean.

Review №2

2022-01-29

This place should notify when they change business hours due to weather, holiday, etc. I messaged Brett who works for customer service to ensure that the place is open by the time I get there, because that day it was snowing. He told me they were open during its normal business hours. But when I got there at 5 pm, it was completely closed. And this actually was not my first time encountering an incident like this.I hope that they can clarify their business hours before they tell their customers so I don’t have to waste my time driving for 20 minutes only to see a closed store.

Review №3

2022-04-26

I like the service of the driver and truck pick-up. It really helps me a lot in storing my boxes , all at one time. Plus, the storage unit is clean and safe. Highly recommend it👍

Review №4

2022-04-20

I have been using CubeSmart for several months now and I am pretty satisfied with this facility. I like the cleanliness and friendliness if the staff. This location seems pretty peaceful and quiet and I feel safe storing my stuff here. I just wish the access hours were longer.

Review №5

2022-05-20

ALEX YOU ARE A REMARKABLE REPRESENTATIVE TO HAVE AT THE FRONT DESK WITHIN CUBE SMART. THANK YOU FOR YOUR CONTINUOUS PRESENCE AND EXCEEDING PROFESSIONALISM. YOU MAKE EACH AND EVERY ENCOUNTER TRULY PLEASANT. TO CUBE SMART OFFICIALS “He needs a promotion not a raise.. He is the definition of the Cubesmart culture” Words from my sister.

Review №6

2022-03-20

They put a lock on my storage unit for no reason. I call them up and say that it was for no payment/then late payment. I said how is that posible if I have autopay and the money is debit automatically. He then says let me check your account your right, it was a mistake. That probably they got confuse and put it on the wrong storage unit. Imagine my stuff would have been thrown out because of their negligence or better said not doing their job correctly. Horrible customer service as well they want to get an attitude with you when they are wrong.

Review №7

2022-02-27

Clean, at all times, well lit. Easy hours to to enter your rental space. The only thing that bother me, was that I was not honor a partial refund since I didnt complete a whole month

Review №8

2022-05-31

The parking and carts available made it easy to load and unload. It was clean, smalled great, and staff was kind and so helpful.

Review №9

2022-05-24

Zero stars, My clothes were ruined it had some kind of chemical or some kind of bleaching agent all over it was totally ruined, I did not get compensated for it even think of suing.

Review №10

2022-06-06

All my items stood in perfect condition during the duration of my rent.

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