Wheelchair-accessible entrance
Yes
Comments (171)
The manager, the dark skinned lady with dreads has a serious attitude problem. she claims to be the store manager. not sure if her name is Rudy or Jean.. but she is very unprofessional. She is very belligerent and disrespectful, especially over the phone. Shes horrible towards many people, Ive even witnessed it in person, whilst she was on the phone with someone she was grunting and rolling her eyes. if you dont like your job, get another one?? Shes acting as if shes forced to work here. What is the yelling for? Verbal aggression? Awful service, period.
Fast and convenient service, clean and secured facility, and the professional courtesy and assistance of your personnel.
The staff are phenomenal from the sign up process to the check out.
Youre gonna pay more for being a long time customer..no grandfathering in on prices..new customers get way better rates than older customers..
The best experience at this facility. Ali was the first to settle me in 6 months ago....and through time Roudy the manager had helped us as well. She is amazing and sooo helpful and understanding of what my Husband and I need in terms of convenience. So happy I moved from public storage where the employees didn’t care to know us. They are always asking me about my son and get happy to interact with him. Even he looks forward to saying hello to them. Calls them his friend. Thanks ladies for being you and so professional and friendly.
I left this location in tears. I called to enquire what time location would be closing and was told 6:30 pm. I arrived at 6:15 pm and was denied access because it was too close to 6:30. I believe the employee’s name is Jean Pierre. She denied me a cart to tow my belongings on and said for me to do what I have to do until 6:30. I proceeded to offload my van because there were other clients going in and out unloading as well. She was very belligerent and yelled to the top of her voice using foul language, that I am here every week and she’s always seeing me. I feel very violated and disrespected in front of the public. No way should a customer be treated that way. Everyone around stated that they also had a negative experience with this employee before. Because I asked for her name to make a formal complaint she threatened to evict me from her cubesmart and ordered me to leave her premises using explicit language.The internet has closing time as 7PM. She denied me access because I arrived at 6:15 PM. Check the cameras on this day. You can verify that I came with enough time. To be treated this way is inhumane. She did not know if I had to empty my van so that I could have room to sleep in it. The language she used and the treatment of me in front of other customers is unacceptable. I have been a loyal customer to cubesmart for many years but I have to rethink that.As I was leaving a truck came with persons who was let in. This is unfair. Equal opportunity is not upheld nor respected at this establishment. I came there stressed out and left feeling much worse. What a pity!
Pleasant service from all of the Ladies & Gentlemen that work at this location. I was shown my unit options and was explained the pricing/rules/regulations clearly and prompt. I was setup within 10-15min, and ready to go.
The storage is good but some of the lady at the front dont know how to speak to people
Customer service. I worked with two customer service rep. The 1st Ms. Ali was very professional and polite. Because of her professionalism, I decided to get the locker. Then on sign up day, I met Ms. Jean-pierre. She was rude, cutting you off when you are talking, will not answer questions but responding by insulting customer intelligence. I received a call from my institution same day I signed up that I have to stay in NY. So the Next day, I came back to return the locker. She was there again macro-managing what Ali was doing, refusing her to even mention refund option. So not even We are sorry we cannot refund you. I paid $45 and next day I dont need the locker anymore due to schedule change and nobody even mentioned refund options. I will certainly recommend CubeSmart but not this one unless this change of customer service attitude from Jean Pierre. People may come to look for storage maybe because some stress going on in their life, and yet this girl added more. What a shame.
This place is great! Ive rented space from a lot of different places and this one was the best! The place is clean. The people are very friendly, polite and respectful. It didnt matter the question or concern, they always responded nicely and promptly. I would recommend this location any time.Manager is Tyasia Brown.
The ladies at the front desk are so pleasant! Everytime I need to go inside, they are so welcoming and create such a friendly environment. I feel really confortable asking for help or briefly chatting about their day.I wish there was a garbage can, somewhere in the separate storage building... There isnt a LOT of trash scattered around because obviously someone cleans it up but random empty beverage bottles, tissues, etc can be found in corners, in the elevators or in the parking lot.
Pleasant front desk experience. Clean facility
Really on only one knock on Cube smart and thats just accessibility needs to be extended passed 7:00. its really too early to be closing for storage facility. Some people are just getting home from work and having to travel and get there in time is a strain. Clean,but you have to surrender your ID just to use a cart,no garbage cans around the area, cant even throw a candy wrapper away.
Really easy process to rent a unit from seeing it, all my questions answered and signing it thanks to the amazing General Manager Roudy! If you need storage go there worth every penny!
Quiet and easy going. Very friendly staff and customers.
Kendra Pelle was extremely helpful and friendly.
We used this location for several years (until we finally got storage space in our apartment building) and had consistently great experiences. The place is clean and well run, but most important the staff was ALWAYS super accommodating and pleasant -- every one.Only complaint is occasionally having to wait for a cart at busy times. They need a few more of them (but I suspect they might have a problem keeping up with carts that roll away from the premises).I wont miss schlepping stuff back and forth in my little Honda Civic, but I sure will miss the folks that run the facility.
Rat droppings all over my unit. Mice ate through an ottoman made from leather and plywood. Might still be in there I’ll add the photo later. I wonder if I want to change units to a cleaner one will they hassle me or provide something? It’s disgusting.
I went to the stirage on april 16 2p21 at 5pm one woman and a man so rude. The woman was upset. EcUsei forgot my pin aftetr 8 months was my second time at this place at 6;20 the guy told me that he will put the ekevator out of service and i will be locked at the building. U asjed for more time and told him just arrived from boston abd he saud no
This place is great with super friendly staff and good manager on duty always to help out. (sorry dont remember the ladies name) . I been with this location for years now and never a issue and the staff and management when i needed a rental due to my mothers illness and illegal eviction on short notice they was there to help us quickly. Never treated us bad and never ever had a issue with any staff but was treated with the highest customer service and help on what i needed from packing materials, locks, and even comfort i was in pain and suffering at that moment with my mom brain surgeries she had daily for over a year. Prior to signing agreement i did try other places but was not treated good and some places were very rude as to “ take it and pay or dont and leave sir, were busy and others to help” its sad but it was a lesson for me and my wife and one reason to this day we are still members of this location and always feel like the team here is wonderful and helpful always even to offer me a cup of coffee or ask how my mom is doing.Thank you again and thank you to the entire staff for always keep maintaince in this location clean, drama free and always a smile when a customer walks in.yours trulyChristina Shin & Konstantinos Lavidas.
My items were stored at this location for about 6 years. Nothing was damaged and everything was clean when I moved out. The staff was very helpful when I called regarding billing and other issues.
I was happy about the staff showing me around when moved. However, sending a second bill less than 8 days after moving is unacceptable. They should not generate a bill so soon. What if I move before the bill is due?. This is very upsetting.
Got a call from cube smart today and In regards to a payment for my unit and I was confused as to how it didnt go thru, but I was helped by a lady named Tyasia Brown,(I had to get her name)Who was extremely patient with me and walked me through all the options to get my payment back in order, via website or the new app. I opted for the new app - which is a little glitchy but its new as Tyasia Brown informed about.My payment went through and now Im a happy camper.
This is my favorite facility. Ive been a loyal customer for over 2 years now, and credit my positive experiences to Michelle Charles and her exceptional staff. I was saddened to learn today that Michelle will be transferring to another location! Please do not let this happen. We love her at this location, and do not want to see her leave.
For the monthly price they should have had someone assist me with the cart and pulling it and helping put things in the storage unit on top. I had to do it with a baby and it was difficult. It doesnt take anything to be considerate and helpful. Your customer service (as described) is not very good. I didnt find the 2 employees friendly. No smiles, no welcome. I said thank you several times without any aknowledgement.
I had the pleasure a few weeks ago to be assisted by one of the best staffs in the self storage business. Specifically, the CubeSmart representatives name was Danny Frost and I wanted to say Thank You for your outstanding customer service through excellent situational awareness. I was having a problem using the elevators to reach my floor due to a technical issue with the access codes. Becoming frustrated, I went to the front desk with a negative disposition, as I thought my trip to storage would be a brief one, but now reaching over 25 minutes. The representative at the desk was inundated with customers, which in turn, exacerbated my frustration. Mr Frost, was clocking out for the evening and looked over at me and asked if I needed help with something. As I told him my situation, he came up with an immediate solution and took it upon himself (already off work at this time) to assist me. This service before self attitude impressed me and was appreciated. If this is any indication of the level of customer service at this location, I will continue to be a happy customer. Thanks again Danny and job well done!
It depends who is working. Some days I come in and the staff is super friendly and informative and other times I am brushed off and it takes a long time to be helped...the place is very clean and I feel like my belongings are secure. The worst thing about CubeSmart are the hidden fees for payment. I hated that I always had to come to Queens (where I no longer live) to pay for the month otherwise pay over the phone for an additional $3 dollars. Such an inconvenience for your guests.
I love the customer service at this location. Theyre really helpful and respectful. They keep you updated on whats going on with your storage and work with you. I thank the customer service agents for there great job!
No hassles, clean, well maintained facility! Great management too! Definitely at the top of the list for future considerations of our storage needs. Thank you Tyasia !
I’ve Rented A Unit A Lil Over A Year Now. One Year And 4 Months To Ave Exact. Everything Was Fine Until Recently. I Went To Pick Something Up From My Unit And I Was Noticing A Lot Of Mice Droppings All Over On The Floor And All Over My Things. I Had Mostly Bags In My Unit. As I’m Taking Things Out I’m Seeing More And More Mice Droppings. I Then Noticed There Was A Dead Mice On Top Of One Of My Bags. I Told The Front Desk And They Told Me That Maintainace Is Off And I Should Come Back. & That He Can Clean It Out For Me. So I Put Everything Back And Came Back. When I Back I Told Them I Want Another Unit. So I Started To Go Through My Things. The Mice Chewed Threw A lot Of My Bags. Shoes And Other Belongings. Then Opened Another One Of My Bag And Saw ANOTHER Dead Mice In My Bag. Also The Unit Started To Smell Very Bad. I Had A Mattress & Bed Inside The Unit That Led Me To Throw Out Completely Because The Mattress And Bed Had So Many Droppings On It And Smelled Very Bad. I Took Pictures And I Also Told Management. Management Told Me They’re Going To Try To Get Me A Credit. So On Top Of Paying For My Unit Every Month I Lost A lot Of Money By Throwing Out Things That Were Brand New. Very Disappointing.
I arrived there, but there was no explanation about mandatory insurance. When I reserved here online, there was no information about mandatory insurance. I was traveling outside of the country when I reserved here. So, I called this local officewhere I reserved, from outside of the country. I explained that I was traveling outside of the country and I would go to this office directly from the airport on that day. The clerk said that everything would be all right. But, when I arrived there, the clerk told me that there would be mandatory insurance charge every month. I felt cheating the customer. No explanation about that when I reserved andine and when I called there after reservation. I had no way because I brought some baggages to store. If I knew earlier, I could find other company or place. I didnt feel good about this situation. Please be careful and check about insurance charge before you reserve or you go there.
My experience was amazing!!! Thanks to Claylin and another doll in training, they were so nice and professional. Showed me a few units until I decided with one. I must admit it was very easy.
Mr. Levy was awesome and a pleasure to work with. Thanks so much for the years of service!
Can I give minus one star? I havent even been to this place and I already have a bad taste in my mouth after dealing with Rosana, the manager. I was given one price over the phone, and since Im not sure of my exact storage needs I made a reservation for two units with a discount by another representative. When unprofessional Rosana called me back she nastily informed me that I could not get this discount no matter what I had been told. I told her fine and thought I was done. Two days later Rosana calls me again to ask me if I was still interested (????). Then we go through the facts again and she tells me not only can I not get the discount if I cancel I wont get the discount for another unit.Bottom line: go someplace else.
I recently moved from Kew Gardens to St Albans and had to put some of my items in this storage facility and upon check-in I immediately noticed that my time here will be great. The staff is friendly, helpful and knowledgeable. They take time to explain everything including the fine print. The Manager Jalani is also very helpful and was reachable even out of the office. I would recommend this location to anyone.
This is a very clean place to store your valuables..the staff is very nice and attentive to your needs... They also have a van to rent for 10$ to help you move, which I thought was really great!!! They have parking spaces available to make your move even easier...If I ever have more things to store I will use this place again...
Service was good so far five stars after two weeks no problem. I used a promo which provided a free move in truck and first month off totaling in about $50 for a 5x5 locker with insurance and a lock.
Different staff all the time in overall clean. Next to big laundrymat and bus ttain transportation 3 blocks away!
Great storage experience, always accommodating, Glen was very professional and helpful.
Moved my stored items out of this place a couple of years ago due to all of the mice & rats running all over the place in this storage facility. Taught me a big lesson when it comes to being more careful & actually checking out a storage facility, before storing my possessions there.
Very helpful from jump, manager Tyasia Brown recommended the perfect unit for my buisness. I would highly recommend, Thanks again !
My experience at Cube Smart was very good. Jalani showed exemplary service for me at check in. He went beyond the call of duty to allow me to check in to my unit. He was also very helpful and patient as well. A blessing!
It was very organized & informative. David was very helpful in showing me different units until I found the one for me. He explained how everything worked & my access to the buildings. I would definitely recommend someone to use this company.
May you and Cube Smart fellow staff continue on a very awesome journey in this business. I have been with your company for a number of years now. I am full persuaded they are the best group of staff ever! Keep up the great professionalism Thanks Marjorie M. Gray (Now) 11-22-2015Rate #10was Beckford
I was rushed by employee and her girlfriend who doesnt even wrk there to unpack my rental , your employee took my money and application for rental and then told mid way of me packing that she has to go and that I would have return the next day ! That was so inappropriate to me . The place wasnt closing for 40mins when they told us we may have to stop bcus their other employees have to shut down the building . I became very upset bcus the next day was Independence Day & I knew u all werent going to be open . She did told me I had to take all my things off the truck at once while she stood there hounding me the whole time, not a great experience
I had great experience at this site. David Walters was a tremendous help. He made it a point to go out of his way to make sure I was satisfied with my purchase. I highly recommend CubeSmart on Jamaica Ave.
Danzi was soooooooo nice informative and helpful!!!!! She really is patient and broke down everything to me in a clear concise way. We even joked together while we were waiting for things to go through. She a great addition to your team.
Karl and Rudy were so awesome, helpful, and honest with me about rates. I am happy with my decision!
Customer Service And They Valued Me As A Customer. They Even Waived The $10 Late Fee When I Was Moving Out Because I Always Paid My Bill On Time.
Manager was very nice and efficient. Look forward to hopefully a pleasant rental for the amt if time I’m renting.
I am always satisfied with the professional service from the 179-36th Street location. The care and attention to detail is why Ive stayed; from the General Manager right down to all of the staff at that location. I dont want to mention names...just in case I forgot one...thank you all and keep up the good work!!!
Easy access to get stuff out. Had a good security system to punch in the code to go in the storage and elevator. The place seems very modern and clean.
Great staff, manager took care of my needs and the price was great.
Ms.ALI was very very helpful, and professional and very sweet I would do Business, with her again
2 out of 2 is not bad at all. Once again I had a great experience at the Cubesmart on Jamaica Ave. I was lucky enough to receive assistance from David Walters again. I live in Brooklyn but I made it a point to get a second storage at this location because I KNOW I will get everything I need!!!!!!
I am using CubeSmart to store the contents of my apartment during the course of relocation. I am, as Im sure most people are concerned about clean, safe storage facilities that are conveinient yet secure. The space I ended up renting at CubeSmart in Jamaica, Queens was a Godsend. The salesperson Julani was very polite and professional as he helped me check into and secure my reservation while taking the extra steps to make me aware of CubeSmart operating procedures. I am very happy with my choice and encouraged by the level of courtesy and professionalism demonstrated by the staff. This is a great, new modern space that offers great prices and room options.
I had a really good experience with the Serior Manager Rosanna today. She was very helpful and assisted me in getting a storage unit that suited my needs.I would recommend Cubesmart to anyone.
Very clean & organized, Store manager Tyasia was very assertive and polite. Very helpful with prices as well ! Highly recommended
After calling two times to close an account and being told I would be called back after inspecting the unit, I had to physically go there and of course no one checked the unit. Three girls just sitting there laughing and talking, unkept and unprofessional! I will be complaining to the general manager and corporate office.
Maria (I hope I got the name correct) was very helpful and attentive to my questions and needs. She made the transfer option easy and fast. Felt very comfortable during the transition.
Awesome. The ladies of CubeSmart took care of me. Very attentive and detail oriented. Who knew signing up for storage could be so fun. Thanks Michelle!!!! I forget the other lady name but thank you too!!!
The customer service was excellent! The young lady was pleasant and professional.( I believe her name is Ayesha.)
Security is needed. I believe there is a hate gang in Jamaica queens ny picking my key hole just to rearrange my storage belongings.Every time I go inside my storage unit there’s something that has been moved around or tainted. They have one camera on each floor so you can see who gets on and off the elevator at that floor but it’s not enough to keep things safe!! Wouldn’t it be better to have 24 hour surveillance cameras or human being security guards walking around the floors to make sure they can observe and report? CCTV survailence? Idk what to do anymore. The perps don’t even have the decency to put my belongings back how they found them. It’s like they want me to make a complaint because they know it won’t be solved.
I needed a storage place and I chose Cubesmart because of Michelle and Rob. They know their jobs well and are very helpful. The facility is clean and easy to access but Michelle and Rob are the real reason to chose this site.
Customer service Beas excellent. Levy was extremely helpful and courteous
The store manager Indera & Christine are very nice and professional. This location is very clean and organize. The management here is great team player. Go there and youll find out !
Great customer service and the place is clean
I have nothing to say , but goods regarding my experience with Cube Smart at 179th ST and Jamaica ave Queens..I reserved on weds night through web sit and first thing in the morning i was already call by a very friendly voice ..i immediately confirmed my locker..Friday i visited the cube Smart to finalize the rental, Only to meet with the same lady which i spoke with on the phone , She showed me the locker and i was in and out of the facility in less than 20 mins...Both ladies (Dazni Gim & Kleilin were extraordinary..Very kind and friendly , They know how to treat there customers..Thanks Again
Michelle was extremely helpful and accommodating to our needs this assistant obtaining the right size unit needed for needs it was a pleasure going to the cube smart Self Storage and found such a clean and accommodating space I definitely would recommend CubeSmart and to seek out Michelle at CubeSmart located at 179 36th Jamaica Avenue was a pleasure having her assistance
The place was very clean quite. And the staff very pleasant all the time.
Ladies at the front desk were AWESOME!! The space I got was perfect. No complains at this time. Quite satisfied. Thank you!
Great experience. I was happy with the space of the unit and the price was right. David Walters was very helpful and he explained everything to me in detail.
Good morning...My experience at Cube Smart Storage was good , the Associates Ms. Shantelle Williams was very professional and helpful...
U need lights in the storage containers
My experience was good. My entry code doesnt work so Im needing to know when the system is back up. So in the interim, Im using a temporary code.
Nice friendly staff. Also very helpful .
Really no stars. They have vermin infestation. I am very disappointed and have to buy new belongings to furnish my new place.
I rented a storage facility from David Walters he was extremely attentive and new exactly what I needed to suffice my needs. I would recommend him to anyone.
I was helped by a nice young lady, Shenelle Williams.The service is excellent and the prices are convenient.I would definitely recommend this location to others.
No complaints. Girls are awesome!!! and helpful. Everytime I go in the I feel like I have friends. Thanks I appreciate all the help you guys give
The services offered do not help me it costs 2 not just store but to get rid of my family leftovers my hope is that the franchise would spend more time identifying their clientele
Had a great experience here today. Glad I went with them for my mother.
So far so good used the storage for two months now and happy with the way they threat you.Make sure you set up automatic payments and avoid early mornings
Assist my cousin to store her things. One staff was nice to her called for information.
Great customer service from shenelle/stanley thank you for your service all concerns and questions answered politely. I recommend cubesmart 100% at 179-36 Jamaica ave
Friendly service and staff.Clean facility
Sam and Nicole are the best all the time please keep them
Well the service is very good the customer service they are always pleasant and helpful and they know me by name 👍🤗
Love this place customer service from Dazni was first class all the was. She was fast and efficient at her job.
Very courteous and friendly staff. Provide good advice and clear explanations of terms. Clean, well-maintained facility!
Excellent Customer Service at this location! Stanley is THE BEST! I also had a good experience with Shenelle!
As a few years customer definitely rose from 179-36 Jamaica needs to get 5,stars she is an amazing person and customer service person she know the job.Assaf Friedman.
Thank you guys for an excellent service. Big up to Stanley who was always willing to assist. Great team at this location.
Great customer service. Would recommend it to anybody who is seeking storage space.
Customer service was very good. Everything was clean.
It is clean secured and safe to go at any time. The workers are kind and caring
A great place to store your belongs. Staff is very professional and excellent customer service.
They are the worst. Theyre automated system has been broken for months and they are too cheap to fix it. They ruined everything convenient about having a storage space.
Storage full of mice,your stuff will get damaged and insurance will not cover a single dollar
Have received better service from the customer care line. Patiently waiting for their district manager to call me back to get a resolution!!!
Pretty good storage needs more adequate lighting and both elevators to work and need more efficient lighting in the parking lot
Customer service is horrible...Ive had a defective hasp for 18 months now yet my account is up to date...
Had the pleasure to be helprd by stanley, great cust service skills...Very nice experience!!
Its a facility with a hard working staff who is extremely professional and helpful. Very clear with the rules, very lenient, and very giod price in my opinion 💯🔑🔥💪🎩🦁🎩
Super nice people... friendly and always willing to help
Service is good had Honey Sahni as a rep she’s nice, patient. 👍🏾
Great place. The staff is always helpful. Prices are alright.
This is a nice place to store items. I’ve never encountered a problem.
My first time here. So far my items are intact. Been three weeks.
Actually a very nice secured storage place.
Thank you for being kind and courteous I will recommend any one who is looking for a self storage unit to unit
Great customer service by shanelle. she was nice and polite
The staff there is very helpful also make you feel comfortable 👍👍👍👍👍👍
Excellent service and very knowledgeable staff..great rates and very convenient
Long term very reliable service.
Very nice facility, clean and nice staff
Very clean and the services are top of the line
Great
Extra Storage at a wonderful price and excellent stag on hand to help you out
Bathroom broken, small lockers 10 feet of the ground, had to carry a ton of stuff up a stairs dropped some stuff and broke it
Quick and easy to get in and out no hassle
First month free.... ask customer service else youll loose it. Lol
Excellent service by Tysias Brown.
Very expensive
Honey/Klay store manager great help!
Great Experience with the workers & great explanations of what to do and how to do it. 😊
The girl that help me was really nice
Excellent service and a very clean place.
Very Friendly stuff and help full
It is very net and the workers are very cordial
The customer service and cleanliness of the facility.
Great Facility. Great service and attentive.
Its a very nice establishment!
Rude staff and they up the price on you.
Excelent service , staff was very helpful
Raven gave excellent cistomer service
Horrible they rise the price without notice
The service and the. Place is clean.
The service was wonderful by DAVID WALTER
Great service as expected
STAFF VERY ACCOMENDATING STORAGE PRICE ON SPACIOUS STORAGE UNITS QUITE REASONABLE
Its cool
Clean & convenient location
Customer service is excellent
It was so nice
I very convenient for me
Excellent customer service
Excellent customer service.
Convenient location and accessible entrance.
Clean and friendly staff
Nice clean friendly
Great Customer service
Nice
Thanks for everything
Great
Great rates
Clean
Great
Good prices, but there are items that do not have them? Like birthday cards? There are but old-fashioned.🤔😔
Dependable. They are very professional
The customer service is very good
Total reviews rating 4.2
171 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-17The price package was decent compared to other storage places. The employees (I spoke to two different locations in Queens) were very kind and helpful. I needed a cancellation and refund on one location to move to another and they were very kind about it and helped me immediately. The entrance for our unit is very convenient. The facility itself was clean.
Review №2
2022-01-29This place should notify when they change business hours due to weather, holiday, etc. I messaged Brett who works for customer service to ensure that the place is open by the time I get there, because that day it was snowing. He told me they were open during its normal business hours. But when I got there at 5 pm, it was completely closed. And this actually was not my first time encountering an incident like this.I hope that they can clarify their business hours before they tell their customers so I don’t have to waste my time driving for 20 minutes only to see a closed store.
Review №3
2022-04-26I like the service of the driver and truck pick-up. It really helps me a lot in storing my boxes , all at one time. Plus, the storage unit is clean and safe. Highly recommend it👍
Review №4
2022-04-20I have been using CubeSmart for several months now and I am pretty satisfied with this facility. I like the cleanliness and friendliness if the staff. This location seems pretty peaceful and quiet and I feel safe storing my stuff here. I just wish the access hours were longer.
Review №5
2022-05-20ALEX YOU ARE A REMARKABLE REPRESENTATIVE TO HAVE AT THE FRONT DESK WITHIN CUBE SMART. THANK YOU FOR YOUR CONTINUOUS PRESENCE AND EXCEEDING PROFESSIONALISM. YOU MAKE EACH AND EVERY ENCOUNTER TRULY PLEASANT. TO CUBE SMART OFFICIALS “He needs a promotion not a raise.. He is the definition of the Cubesmart culture” Words from my sister.
Review №6
2022-03-20They put a lock on my storage unit for no reason. I call them up and say that it was for no payment/then late payment. I said how is that posible if I have autopay and the money is debit automatically. He then says let me check your account your right, it was a mistake. That probably they got confuse and put it on the wrong storage unit. Imagine my stuff would have been thrown out because of their negligence or better said not doing their job correctly. Horrible customer service as well they want to get an attitude with you when they are wrong.
Review №7
2022-02-27Clean, at all times, well lit. Easy hours to to enter your rental space. The only thing that bother me, was that I was not honor a partial refund since I didnt complete a whole month
Review №8
2022-05-31The parking and carts available made it easy to load and unload. It was clean, smalled great, and staff was kind and so helpful.
Review №9
2022-05-24Zero stars, My clothes were ruined it had some kind of chemical or some kind of bleaching agent all over it was totally ruined, I did not get compensated for it even think of suing.
Review №10
2022-06-06All my items stood in perfect condition during the duration of my rent.