Wheelchair-accessible entrance
Yes
CubeSmart Self Storage in Jamaica
Categories
Location on the map
Jamaica, Queens County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-525-6150
Site: https://www.cubesmart.com/new-yo...
Site: https://www.cubesmart.com/new-yo...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:10AM–4PM
CubeSmart Self Storage in other cities:
Comments (176)
Destiny is the BEST Customer Service Representative Ive had in a long time! OMG!She called to welcome me though I reserved online. She explained everything to me with a smile in her voice. She was patient and understanding.As luck would have it, she was the person I spoke to when I needed to cancel. She remembered me and treated me so respectfully.Im sorry I dont need the space, but I would rent based on Destiny!
So Ive been a long time customer and honestly this place is amazing all of the staff Lynise, Derwin, Jonquil, BiBi and shawn are always beyond friendly and helpful. I cant say enough good things about this place, like Ive had my fair share of storage units but this is definitely the cleanest one with great staff.
The service from this great team is just a above and beyond they are very professional welcoming and pleasant
It was uneventful which is a GREAT thing. The staff was always patient, kind and courteous and if you frequented the facility enough, they knew you by name or face. Lenise got us started by phone and seeing the unit. James and Destiny are who we frequently saw throughout our visits. They were great. It was a calming experience during a stressful moving time.
Excellent service. The employees were very nice and very helpful.
Very very nice person. Wonderful business experience
I was there the other day, and the young lady Destiny Jones was extremely pleasant. She made sure she tended to my every need regarding my first time using this storage spot. If anyone goes here, I highly recommend speaking to Destiny. You will not be disappointed. She is definitely a great representation of this company.
Made a reservation and Lynise followed up promptly. When I walked in the office, she has Covid precautions which made me feel a little safer with the whole social distancing thing. I fell in love with the sunflowers and plants outside and in the office. It adds beauty to atmosphere. I have to say, she has great customer service and such a helpful respectful attitude considering the area it’s located in. All of my concerns were addressed in detail. The store hours are convenient for me as well. Even when I need a few extra minutes during closing, she always accommodates me.
The ladies there helped me out tremendously. Always available anf helpful.
Destiny was so helpful with placing my items in storage. My friend actually went for me to place my items and she allowed him too.. Everything went well as expected.. Destiny is very helpful and answered all my questions as much as she could, very nice girl..
Professional courteous service, clean establishment, reasonably priced.
Easy access to the space, friendly staff, felt safe at all times
1. The schedule says open until 6:00 p.m. but at 5:30 p.m. customers are LITERALLY kicked out. When can a working man that works 9-5 go to the storage? Even the other storage business in the neighborhood (Life storage) has better hours THEY HAVE ACCESS UNTIL 10:00 p.m.2. Your rates are borderline theft. In Manhattan I could have gotten the same space for less than half the rate I was paying AND STILL HAVE MORE ACCESS TIME. Some are even 24 hrs. Manhattan understands that people work different schedules.3. Unfriendly/rude staff when I started. Lately staff has gotten better.4. Some employees dont wear face mask. Others wear face mask improperly. The gentleman that was in the office when I went to terminate my service was NOT wearing a face mask until he saw me look at him weird. However, his female coworker was wearing her face mask properly.
Destiny was such a great help. From the initial call to the in person set-up, she was thorough and made sure all my questions were answered. Beautiful service!
My experience here was absolutely wonderful .. Destiny was a delight and extremely professional. She knows how to handle a customer with care and to satisfy their needs . She needs a raise and new title as well .. impeccable service !!!
I have been a customer for a while, and went in to purchase another unit. I was helped by Destiny. She was really cool and down to earth. I felt as if I was being helped by a friend or family member. She made the process smooth and easy.
I was treated very well, had everything explained precisely and felt very comfortable dealing with your agent Im looking for the name cant find it he was however a pleasure to work with
Destiny was AMAZING. Very informative and accommodating. Excellent customer service at the Merrick Blvd location in Queens, 11434
I was in and out. I received a quick yet accurate estimate and had a space reserved in no time. I called ahead of time and my timing was what made it possible for me in my case. The customer service was very resourceful and respectful.UPDATE: I came back to my space for it to have been rampaged by rodents. They chewed through everything in one corner of the unit. I had super sealed my almond flour so there was no way for them to have found it easily. There were pooplets and flour on all the items in that area. They even chewed through my yoga mat. It seems they were just blindly hunting until they miraculously hit a jackpot. If the units had been encased with metal on all sides, there wouldnt have been an issue. Plus there was moisture in the area which caused some of my boxes to mold. I organized and cleaned my items yesterday and left today. I moved to Brooklyn anyway, so this just gave me a push to relocate my things faster I guess.
The place is always spotless and there is always someone on site to help you if you need help. Great storage place to keep your personal things for a short or long term basic, would definitely recommend Cube Smart Self Storage to anyone.
CubeSmart Self-Storage in Jamaica, New York, is simply the best choice any client could choose. The management staff supernaturally-superb! I highly recommend that you all go here when you need a temporary sanctuary for your most-valuable household goods that do not fit neatly into your New York State of Mind living space.
The location is clean and Derwins customer service is top notch. My complaint is that the hours arent realistic for working people. To stop giving access to the units on weekdays at 5:30pm, Saturdays at 4:30pm, and Sundays at 3:30pm!!! Had I known this before I signed the lease, I would not have chosen this location and would have gone somewhere else. I had to ask a friend to hold my things during the week until I was able to get to the location on a Saturday and this was really an inconvenience, somewhat defeating the purpose of securing the unit.
They do a great job here. Everyone is nice, friendly and willing to help. The facility is very clean. Employees, especially Matthew go out of their way to help. Ive been using this place for a year and a half and i am consistently happy. Matthew is great, the staff is great.
Lynise was extremely helpful. She explained everything so good that I didn’t have any questions. She sure knows what she’s doing. Great service!! Thank you
A positive experience renting my cube. The place was clean and Lynise was extremely helpful and informative. Her knowledge of the different rental options helped me save a few dollars on my rental while helping me select the cube size best suited for my needs which I appreciated. 4 of 5 stars because Cube Smart should offer more access hours to clients.
Destiny is so helpful! She made sense of the confusing process and was very mindful of the covid procedures. I hope everything goes well for her! Thank you girl!
Destiny at CubeSmart Location 122-20 Merrick Blvd, Jamaica NY11434 was so helpful, all of my questions were answered. She is so professional in every aspect of her duties...wish there were more staff like her.
The people at the desk are very helpful and pleasant.
Bring your own cart to take items up to your unit because you can hardly find any. They raise your rent without notice or explanation. However, they do keep it clean. 5/15/21 UPDATE So now I go to pay my storage online (as I normally do), click to pay now, which takes you to another page, and theres a message that basically tells me I dont owe anything. My due date is the 17th and it wont allow me to pay early. This is a first! So you DONT want my 🤑? I say let me try the app. Download and go to log in with the very same email and pwd I use online and its telling me its incorrect! Uninstall and reinstall. Same thing. But Im sure theyll be quick to add a late fee! If Im a day late! I will be looking for another place. Bad enough they charge you a convenience fee for paying online so they are already getting extra from me every month. But wheres the convenience if I cant pay early???
We got here literally at the end of the access hours and the girl at the front desk graciously allowed us to go up the elevator to access our unit. Appreciate it
Excellent experience. I was very pleased with the service and the cleanliness. I rented 2 bins for 11 months. I feared the day I had to unpack. But much to my surprise there were no critters - dead or alive - not even any tell tail signs that anything had even been there. A special thanks to Ms. Lynise Eason who was very professional and very attentive to my needs. Thanks to the staff as well.All together you made this a pleasant experience.
Store Manager Destiny is very nice and polite and has great customer service. She really helped me out today and I appreciate it she’s amazing
As an entrepreneur storage is a key element to the business and finding a trusting, hospitable location is vital to me because I am in and out of the units weekly. I have seen the highs and lows of different managers at this property and right now they are definitely at a HIGH!!!! Keep up the GREAT work...I truly see the difference in the maintenance of the building....adding Lynisse to the management team is a gem :)
DESTINY & LENISIA ARE THE ABSOLUTE BEST……Professionalism unmatched
I recently had the pleasure of being serviced by Lynise & Bibi at this location and I must say it was very refreashing to work with knowledgable and kind staff. I had a lot of questions and these ladies were wonderful. They took the time and didnt make me feel rushed for I tend to be very indecisive and like to be very happy with my decisions. I would definetly recommand this location to my friends.
I had a wow experience at this location. This was my first time ever renting a storage unit. Lynise made picking a unit and getting signed up extremely quick and easy. Shes so professional, friendly and efficient.
ALL STAR TEAM! Very kind and professional people. Bibi was awesome and made sure I was completely satisfied with my locker before taking any payment from me. Highly recommended!
I have had my belongings here for 9 months. All the staff is great. The manager Aliche worked with me any time I had a question or needed assistance . He was very respectful and helpful. I had a great experience from beginning to end!!
Its easy to access and the prices are good. I like that they allow access later than the other pla es in the area
I found staff at this location to be polite & helpful. In particular, Lynise, one of the Managers. She was consistently professional, polite, cordial, and calm, which made the normal stressful experience of packing & unpacking a storage unit more bearable.
Dess was amazing with the customer service.
The service is good, everyone in there was knowledgeable and friendly. I decided to store some items here because i saw on line they had a 10% off for 6 months special (in retrospect 10% isnt much😒 but every little savings counts). This place isnt a 24 hr place, you cant go to storage at 12am because you forgot something-you can only go during working hours. And theres a $25 administration fee that they dont tell you about when you call to inquire...its a one time initial charge tho. Otherwise, Im happy.
I had a customer concern that I addressed with Derwyn, Bibi and Lynise. They took their time out to explain and rectify my issue. I was happy to see that they were willing. I will recommend them to my friends.
Very satisfied with the experience. My Uncle opened up a unit on Sunday between 2:30pm and 3pm. I wasn’t able to arrive until about 3:20. Lynise was very generous and gave us a lil extra time to put my things into unit. The units are also clean and spacious. Thanks a lot Lynise
Your Manager:Destiny Jones did an excellent job of informing me in detail all my options as well as the rules of CubeSmart self storage. Extreemly courteous.
Clean. Safe. Protected. I felt good knowing my belongings were safe from theft or damage. The associates were always nice.
The staff at Cube Smart located at 122-20 Merrick Blvd, Jamaica, NY 11434 were accommodating and helpful. The prices were also reasonable which is why I chose them instead of Life Storage.The only improvement I hope they consider to make in the future is their access hours to the storage as I feel they close too early.
This is a great place for your storage needs. The staff is incredibly nice and helpful. There’s no hidden fees and they are professional and courteous. The managers are hands on and are points of contact for your questions and issues.
My experience with Cube Smart at the location on Merrick Blvd is excellent. They go above and beyond to extend a helping hand especially the many encounters that I have had with Aliche. He is very courteous. He goes out his way to make sure that I am happy with the service and assist and matters that may not be in the job description. Overall I am satisfied with the service from Aliche and the companys staff.
****UpdateSo I open my mail today and received a letter from collections stating I owe almost $700.. I paid my bill every month for a little over 2yrs adding to over $5000. I never received any mail or phone call email or otherwise from cube smart. Over $3000 worth of my property was auctioned and I did not have a bill when I decided to let my things go and spoke to and was hung up on by the rude so called manager.CubeSmart is s joke. This is also after this review I received this mail.Terrible customer service. Rent increased dramatically. From free to $80 to $250 a month in two years. Dont put anything in here you want. One day late they lock you out break your lock and take pictures of your belongings and threaten you in $100 fees. Its cheaper to let them auction your stuff than to pay them. They charge $100 fees and price gouge and try intimidating tactics. Long story short I was paying almost $600 every other month not worth it. When I could no longer afford it and seen how unworth it it was to store property I had spent almost $4500 in 2 years. Then the rude manager tells me its going to hurt me. No raping my pockets hurt. Then I go online and see its auctioning for $10.00 .. my once good stuff furniture and all. My advice downsize if you have to and pass this place by. Let go.
Roomy storage options, not temperature controlled, not enough wheeled flats to bring your property in. Once you rent a storage unit, you can rent a truck from the facility to move your belongings for cheap. Nice staff that is very helpful and accommodating.
Recently just left cube smart and was very pleased. The general manager Lynise helped so much and made the process easy. Glad I chose cube smart to store my belongings.
The manager Mr. Aliche Okafor is a delightful, respectful, and thorough manager. He described everything to me in detail, answered any questions i had, and was a joy to do business with. If you need storage go here and request him! His general manager Jennifer was fun, detailed, and a pure delight as well! Ask for her as well. Im glad i picked here for my storage.
A huge tragedy recently happened to me. I needed a storage unit quick and that was affordable. I walked into storage location after another, till I came across cubesmart. Upon entering, I guess it was apparent that something major was wrong with me. Aliche, was super understanding and sympathetic. He listened to all of my concerns, and ensure I didnt leave the building with no unanswered questions. Thank to him, I was able to get an affordable unit and able to sleep peacefully that night.
Horrible customer service experience with Lynise Eason (employee....manager) I went to this location on Sunday May 8th, 2018 in an attempt to do so and there was one individual at the counter servicing a customer. I stood behind that customer. About 20 minutes later the Cube Smart employee, whom I later learned was Lynise Eason, advised me that she would be another 10 minutes and that I could have a seat if I chose to do so. Her tone of voice was a bit harsh but at that time I did not think much of it. I took a seat and waited another 15 minutes or so. During that time another person came in and stood in line. She waited a while and left. Not long after, Ms. Eason completed her transaction with the customer ahead of me and I went up to the counter. Ms. Eason’s first question to me was “where is the other lady that came in”. My response “I am not sure but, I believe she will be ok I am next in line”. Ms. Eason immediately got very nasty with me, raising her voice to a level not fit for indoors and definitely not appropriate for an employee to address a paying customer. She stated the following “you don’t have to be nasty I was asking for a reason”. I let Ms. Eason know that it was not my intention to be nasty but rather, I had been waiting a long while to be serviced so, the location of the customer that was after me was not my concern. Ms. Eason proceeded to speak to me in a disrespectful tone (again) screaming letting me know that she did not have time for my attitude. I then took a moment to say “ok stop, let’s start over. I am not trying to me nasty. I just want to pay for my unit and go”. Ms. Eason continued to scream at me telling me not to tell her to stop. I let Ms. Eason know that I didn’t appreciate being yelled at. All the while I never raised my voice nor did I speak to Ms. Eason in a disrespectful manner or use derogatory language.Ms. Eason then advised me that she would not be helping me and that I would have to wait for one of her colleagues to come in. I asked her was she refusing me service and she replied in the affirmative. I was forced to wait for her colleague to come into the office. Matt Rosado came in and clocked into work a short while after. I had a very pleasant experience with this employee. He was respectful, apologetic for my wait time and he explained that Ms. Eason is in the office on Sundays for an hour alone.I can understand that Ms. Eason may have been overwhelmed that morning. However, that is no excuse for her poor customer service and disrespectful attitude towards me. She should never raise her voice to any customer especially customers like myself who don’t raise their voice towards her.I won’t be keeping my business here and I wouldn’t advise others to do so either.
No complaints about the facility. Staff. Or the provided service
Had a pretty cool experience with these guys. I needed to store stuff before I went back to school. The manager Aliche is a cool dude. Helped me through the process! I would definitely recommended this spot! Thumbs up!
Easy access to my items and it was very easy to make the payments. Convenient locations.
Destiny was really nice and helpful
Ive been a customer for several years, and staff is always pleasant, professional and extremely helpful!
My experience at cubesmart was great. Mr. Okafor was very professional and patient. He explained all the terms of storing at cube smart .whuch made it very helpful to me. Great customer service that I appreciate and many more customers will as well.
Bibi is the greatest worker here. She helped us a lot and we are sure that our things will be safe. Thanks!!
I was moving & needed some packing supplies & had no clue whre to buy it from until someone told me to come into this store. after a super rough morning, i walk in with my crazy toddler & had a quick wait. the person before me was very rude & to my surprise, the guy Ali remained calm & helped the person eventually leaving that person to have no choice but to apologize to him for their childish tantrum. once he got to me, i made a comment about him handling her well & how he must be having a rough day & his words were, your day is what you make of it! that turned my mood around bc i already felt like my day was spiraling. as i told him what i needed, he helped me ith everything to prepare me for this move. THANK GOD bc i was completely lost. he even helped entertain my child as i fumbled through my purse looking for my wallet which i had thought i lost. needless to say, i left feeling relieved & accomplished bc of his help & his words!
The hours of operation are very false and misleading. They should advertise that unit owner will not have access to the building 30 minutes prior to the listed close time. People actually do plan out their days especially Sundays.
She was the best customer service and assistance i recieved anywhere .
Lynise and David are the best! They are professional and courteous and always helpful no matter how many times I show up!
Staff was professional, and the service superb. However, the interior of the storage area is confusing, and easy to get lost. A well designed map placed throughout the storage space would be helpful.
Lynise Eason, customer service is outstanding. Detailed, knowledgeable, and friendly. An asset to the company.
The service rep was very detailed & knowledgeable. Clean faculty & a pleasant welcoming atmosphere. I enjoyed my WOW experience.
CubeSmart Self Storage on 122 Merrick Blvd the service was quick, professional and good service. Thank you Destiny!!
Lynise was amazing. Very knowledgeable about the storage resources! Also very personable and really cares about her customers!
Good local place for storage & clean
Great customer service clean spaces. General manager Lynise Eason is great!! Thank you for a great experience!!
Customer service was great. Storage area was very clean. Units were clean . Only one thing, is that the deals can be better,Over all things was great!
The manager was awesome lynise eason it was nice and clean and very cool in the office but the storage units were hot like fire but she was very nice and polite and very welcoming i would recommend this office to all my friends Merrick Boulevard location 122-20
Polite efficient office staff, clean neat facility. Busy times can mean waiting for dollies. Always a good experience
Hahaha you cant look at your stuff after 4/5pm lmao what idiot thought (and I use the word loosely) of that?Im moving my stuff to the lifestorage or whatever place that just opened up when I finish with work stuff. Seriously, this place has wack visiting hours. Avoid going here at all costs. That and I remember them giving us a busted up lock. I might be petty to mention that, but whatever.
I opened up a unit today fir my furniture. The staff was very courteous.
Lynise is professional and always willing to help. I appreciate her customer service and would refer cube smart to friends and family!!!
Im so very pleased with the courtesy and professionalism of youre employee by the name of Alice Okafor... he went above and beyond with his service. . Thank you. .
Lynise was so friendly, professional and informative.She makes it a pleasure coming to the facility.
Best place to store your goods, works was very helpful, friendly and nice. Jenyfer she is so nice and helpful. So much words I cannot explain....love them.
Well kept. The staff is very curtious .very articulate. I would not hesitate to recommend other people to this facility
Very clean n the employees are very nice n they appreciate your business with them ..definitely will refer anyone thats needs a storage unit
Lynise was professional and very knowledgeable about the storage units, I’m satisfied with the service I received from the staff, thanks.
Very courteous professional staff. Everything was explained in detail which i appreciated very much. Answered all my questions. Ended up renting a unit.
Great customer service. In particular Lynise. She understood my needs and was very accommodating.
Pricing was good,other storage places wanted more for the same spacing. Hours of operation is decent.
The staffs are very polite and maintain a professional standard.
The staff was knowledgeable and kind Im there all time in and out of my storage unit and Lyniese is the best very knowledgeable and kind 👍💯👏
Great service very customer friendly. Need to have more workers out here like this guy
Ecellent service Lynise was a great help. Very easy walkthrough and complete and very professional.
I don’t like the idea of having to buy a lock when I already had one. Other then that the service was great
I came to Cube Smart about. a couple days ago.. customer services and the staff carry themselves in such a matter of professional and perfection..
Nice and well behaved front office. Good satisfied service.
Ashley was very great with excellent customer service and shes very patient with customer
Mr. Derwin W. Did a wonderful job explain how everything is done .am happy with your service
I Love the convenience of it all and every employee that I have encountered has been Awesome
The employees were very helpful at the cube storage place. Carts were available to bring my stuff to the storage unit.
Every one was awesome
The best service! Everyone was always so nice and attentive,Especially Bibi. Thank you guys
Dazni, Matthew and lynesse are amazing at this location they go above and beyond for me with the truck rental down to the move in great crew I love this place
Okay neighborhood family storage store for items of household goods and accessories. SID
Awesome! Easy, convenient and hassle free with friendly and courteous staff. Very commendable service.
Everybody there is always pleasant and respectable employee great team.
Destiny was very kind and helpful! Thank you!!
Love the customer service
Hours are limited. Staff is friendly and helpful and location is convenient.
Great service. Good people
Close, near public transit, neat, appears well kept. Hard to reach due go work & work travel
They really give 1 month free and 2 hours free truck and driver.The place is very clean
Always clean. Workers are always friendly.
Lynise is the best and customer service is the bomb 💣 👌
The place is very clean. The worker are wonderful
Jennifer was really helpful. She took care of everything very well.
Excellent for quick storage. First month free is not bad either.
Who would think self storage will be so easy. Just dont tell your mate.
Great customer service from Derwin and Jonquil ..Excellent
Friendly courteous service.
Okay. No issues so far
Service is good and they work well with customers
Experienve was great manager was super helpful and informative
The employees at the location 122-20 Merrick Blvd are great also the manager Lynise
Process was fast and accurate and right to the point.
Clean place and very good costumers service
Lynise Eason is an excellent customer good service
Lynise was very professional and explained everything in detail.
Very rude staff especially the butch one ...over the phone all of them can be very rude
They are very helpful and the place is always clean...
Good customer service. Will continue to use them...
Miss Destiny was very helpful!!!
Great service,knowledgeable and friendly staff.convenient.
Great Staff...always courteous....
Great place and very helpful. no problems
Very professional and courteous
The place serves its purpose.. just wish they were open at later times
Bibi was very professional and answered all my questions.
Nice in clean but alittle high on prices.
Closes too early and increases the prices without notice.
Reasonably priced and attentive staff
Very great and helpful jenyeferwas amazing
Was easy in getting help from staff.
Very helpful and friendly staff!
The staff knowledgeable of what you need
Cleanliness.... good staff
Customer service was horrible.
Good customer service.
Great customer service!
Excellent service, easy access
Good options of storage space thanks
Friendly Customer Service
Very polite and helpful
THE STAFF ARE VERY PROFESSIONAL
Good for the job
Awesome
Super helpful, super nice.
Very professional
Great service
Great service
Ok
Storage all sizes
Nice place
Affordable & Safe
Good staff
Friendly people
Clean
Total reviews rating 4.4
176 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-27My family and I appreciate Krystal’s help. She’s very helpful and knowledgeable. Very pleasant and cheerful. I recommend anyone seeking a unit request her assistance. You will be happy you did!
Review №2
2022-04-26Destiny, though I haven’t physically met you cause you went on vacay before I came in, you were so helpful and polite and went further to wish me well. Lynnise I met in office and she also was very helpful. I’m a new customer so I don’t have that much experience with Cube-smart as yet so my review is based on first impressions. Thanks again!
Review №3
2022-04-15Destiny was very pleasant, willing and extremely helpful. She was knowledgeable and made sure we were accommodated! Thank you so much!
Review №4
2022-04-15Destiny was really helpful , she made us feel very secured and helped us found a storage Were really happy with . Great customer service and great communication skills , not to many great services out there so this was a great experience
Review №5
2022-06-02Service rendered by Lynise was awesome! Her customer handling skill and service were impeccable. I woukd give 5 star and above as Lynise was very personable. Great strides ahead Lynise!
Review №6
2022-04-10Thank you CubeSmart for great service and always being helpful. This is my 2nd time using this location and I never had a problem. Will definitely use again in the future if I ever have to store my stuff again.
Review №7
2022-06-25The employees were always pleasant and respectful. I didnt like that my furniture had mold and dust all over it
Review №8
2022-02-03Lynise Eason helped me with my service on 02/02/22 and I am so glad I chose this location . She was the best ! She answered all of my questions and was so kind. Again soooo glad I chose this location all because of her 👍. In a generation where everyone is so unprofessional she’s truly a breath of fresh air 🙌🏾. Awesome customer service .
Review №9
2022-04-14Destiny and Lynise were very helpful, patient and professional. Cube Smart on Merrick Blvd. is clean and the employees are efficient
Review №10
2022-03-26I was so pleased to come into cubesmart and to meet such an amazing team. The location at Merrick is the best location that Ive been to by far.