CubeSmart Self Storage in Bronx
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Bronx, Bronx County, New York, US
Site: https://www.cubesmart.com/new-yo...
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:8AM–8PM
CubeSmart Self Storage in other cities:
Gabriel Santiago, Ericka, Sanchez very good customer service love the family environmental feeling, my experience went from an emergency to problem solved within minutes. Gabriel also help me install a plug outlet giving me electricity inside my unit to plug up my bike very important to me helping me sleep easy knowing that my belongings are in safe hands. Gabriel also makes sure the place stays very clean , I couldnt have picked a better place for storage rental .
Always clean and helpful. The facility is also very safe and secure.
This CubeSmart location is great. The location is easy to get to and the staff is super nice and friendly. I made a last minute reservation and Jeffrey helped me every step of the way, from calling to confirm I was going to the facility, to making sure I had the perfect size storage. And he made sure that the actual check in process was painless. Another gentleman at the facility also helped us but I never caught his name. Moving ones stuff can be stressful, but this location made sure it was as easy as can be. Thanks guys.
The customer service was absolutely off the chain! Curious, professional, and kind! Made my day! Great workers at the 0815 store! 5 stars to the team!
I started renting a unit at this location in February 2018 and have always been treated very nicely by the entire staff. Today however, I received top notch customer service!! Yesterday and today I had the pleasure of speaking to Siobhan. When I explained my situation to her she was not only professional in offering me options to help resolve my issue, she was empathetic and kind. I have been going through a few changes due to some financial and personal issues these past few months, and feeling at my lowest these last few days. I was afraid that things were not going to go well at all. The act of kindness that Siobhan showed me was something very much needed. I wish there were more I could do to have her recognized as the valuable employee she most definitely is to your company. You definitely need to hire more people of her caliber. Thank You again Siobhan you are a wonderful young woman!!!
The young gentleman there Jason is excellent 👌 👏 took care of us like we were royalty... explain everything so professionally if i could give them 100 🌟 i would.... thank you Jason for your hospitality...
Hey Ive had such an excellent experience. Carmen was so amazing & extremely helpful during such a hard time. Great clean office & professional & caring staff.
I’ve been a customer here for a few years. It’s clean, plenty of cameras and staff on hand. Today I switched units because I needed more space. I got a unit in the same row and the process was easy and I achieved my switch in about an hour. The only thing I dont like is that they charge you a fee to pay your bill whether you call in or try through their website. You must either go to the store or have a check sent from your bank. Really inconvenient considering its 2019 and greedy.
Honey is so sweet, just as her name implies, she was able to help me with my storage questions & offer great solutions. thank you for your assistance. i am grateful.
The Cubesmart in the Bronx(955 Bronx River Ave) deserves a 5 star rating! The facility was very clean and well-kept. The staff(Mr. Neely, Mrs. Nieves and Mr.Bobadilla)were kind, considerate and very professional......also very thorough.....they took the time to explain everything in detail and show you what units were available. Would recommend this Cubesmart to anyone.....great experience.....well done Cubesmart!!
I was having one of those unexpected/last minute moves - horrible day. I was in a rush and when I walked in this store I immediately recognized the agent Siobhan McGee, she had helped me in the past at a different store (Cromwell Ave) so that quickly put me at ease. I just want to say thank you to Siobhan once again!! she helped calm my nerves! She’s very informative and very very helpful. This isn’t the first time she has been wonderful and I really think other agents should consider having her attitude, I was able to do everything in a timely manner! Thanks so much!
Great experience, Honey was extremely helpful, professional and was able to provide me with the best option for my solutions
Very accommodating. The guy was very professional and super courteous. Easy to get to and best part.... 24 hrs
Prices are higher than most other Storage facilities by far. Customer Service and Cleanliness of this one 1425 Bruckner and the others that I visited while looking for a Storage space. So if you dont mind paying a higher price this is a great place to store your things.
Very very unsatisfied after being a loyal customer for a very long time their trying to auction my stuff I basically feel like their muscling me to pay one month late into the next I understand its a business but Im always late because Im never in town and they had my contact info. wrong after advising them to call a different number i tell you the truth i only stayed with them because I didnt want to deal with the moving out after they raised my rent they couldnt even provide me the contract I and company signed or agreement so that I could go over it Im still waiting for the email the thing that bothers me the most is that I always pay even with late fees and all Im moving across the street see how they treat me to each their own judge for yourself.
I had the pleasure of chatting with 2 ladies name Carmen and Jennifer at the front desk these ladies where excellent!! Between the kindness of both of my visits and the overall introduction to inform me on how the storage operates I felt very comfortable using the storage facility.Im so glad that there is still great customer service in the world and these 2 ladies are great representation of that..Good job cube smart keep them!!
I had visited 3 other places prior to choosing this place and the staff here is what made me at ease. During this emotional time I was very frantic and full of questions. The staff here were super helpful, friendly, and willing to work with me. They made my moving process easy with their open availability acces to their truck. I am happy with the services and cleanliness of this storage. Thanks for your wonderful customer service!
Be aware of these people, they dont tell you that if you cant afford your storage that if it get auction off it also effect your credit as well. So even if you on time with your payments your credit dont approve but if you dont pay it, your credit is effective. Shaking my head.
Asia and Jeffery were the nice employees who took care of me at CubeSmart. Solved my problem farely quick, so i want to thank them for all their help! 5 stars well deserved.
Honey and the staff at this Cubesmart are very professional, clean and treat everyone with respect, I recommend a bonus for them. Besides the comment above I recommend this site to anyone looking to rent......
Excellent service. Siobhan McGee helped us with the referral process and my family was able to get credit to their account for referring my husband and I. She was very nice, professional and helpful!
I needed a last minute storage solution for my college freshman at Fordham in the Bronx. I requested a call back after submitting an online reservation via voice main and email. They got back to me and were so VERY helpful. I was able to use one of their trucks. It was a really good experience.
Customer service personnel was very helpful and curtious ! Very helpful during my time of need , and very professional !
They were polite as usual, but it broke my heart that Im still being charged a fee just for switching my unit to a smaller one. I got laid off and I cant afford such a large unit, so I arrived to break down some stuff, take some home and reduce to a smaller unit. I thought Cubesmart would have a heart right about now. Guess not. Meanwhile the elevator wasnt working, so I have to wait till it is, to move my stuff.
Nasty attitudes and over priced tiny storage units customer service in general is absolutely deplorable nothing but apologies, excuses, and a fake appreciation says a lot not to mention corporate really doesnt care about the customer just the money
Good afternoon this M. SantiagoI am writing this review because I was in your store around 2pm and it was super clean and the staff was outstanding
Raquel appreciated the good service very professional
Im really happy that I visited this storage site.the staff was helpful especially Gabriel Santiago. he was attentive to my needs concerning my belongings. he was patient and super cool.the place is clean and Im glad I opted for a storage room at this site.
My things were kept secure and clean
The most recent experience at this site was unacceptable, to say the least unprofessional. I came to the storage site on Saturday and to my dismay saw multiple cars parked In front of the Bruckner site. I waited HOURS to access my unit. After waiting the first two hours I contacted the customer service number at which time they were only able to take my contact information and share that they would “call us when they heard something.” Three hours in and nothing yet. It is most frustrating to be treated as if the money I pay monthly is insignificant and being held hostage from your possessions. At a minimum, I should be receiving some written correspondence apologizing for this inconvenience and compensation monetarily ie: free month for each hour I had to wait.
Starting to go a bit downhill. No all, but some staff is lazy. They send you to do some work that they should cover. I even told them when sent to move a ladder: if you were occupied, i would understand, but your not so what is it that YOU guys do?. I got a blank stare for a reply.
Today was an excellent visit that was different from my past visits being that I needed assistance with having my phone charged and the mangers on duty (Lyz M. & Siobhan M.) was nice & curtious enough to allow me to do so.This motion was very much appreciated being that I had a long way to go on my journey back home.Im very happy to have a cube here @ CubeSmart Store #0815#ExcellentCustomerService
Thanks Ron Moody for making the process of obtaining a storage unit pleasant. Ron was very knowledgeable and patient with explaining size and pricing.
My rental experience was handled by Lyz who was very clear, precise and made an otherwise dreadful time of moving very pleasant. Her customer service skills were excellent.
Very great encounter, every questoon i had was answered, thoroughly explained, very happy with outcome of my visit.
This without a doubt is the BEST Cube Smart in New York/Bronx! Ive been using storage spaces for years for my extensive Dj equipment nd record collection. And used from all 5 boroughs.....From Manhattan Mini Storage, Public Storage, Safe and Secure U-Haul...You Name It! Let me start by giving proper accolades to Honey (Yes, that is her name, beautiful and sweet like the word..) who is the General Manager of this facility and her Assistant Manager Marcus, did an OUTSTANDING job in working with me in finding a perfect downgrade size from a large one that I already had due to a tragic death in my family. They were extremely compassionate, knowledgeable and insanely patient! In my years in New York (which is alot) This was the only professional storage facility that didnt act, shall I say GHETTO! They didnt suck their teeth when asked a question, didnt roll their eyes when I wanted to see different sizes in locker options or talk like they have freaking marbles in their mouth. Bravo to the staff at 1425 Bruckner Blvd!!!.....They All Deserve RAISES!! Thanks Guys!!
Siobhan McGee was an angel in my time in need. Professional Kind. God send my apartment burn down and she made my transition from room to another very smooth. Thank you so much for you kindness and help.
Siobhan and Liz were very professional they answer my question and showed extreme patients this is why Im still utilizing this storage facility I recommend a rise for employees like this because they are rear invaluable and extremely hard to find I thank them for making my experience a memorable oneRespectfullyTroy buel no#2957
I had a very good experience at this location, the sales rep was great he welcomed us with the best greet, this place is very clean I will recommend this facility, thank you for making this a wonderful experience.
Honey was so helpful and nice , service was great especially because of honeyHighly recommend (Clive Clarke) 😁
The team here is amazing they are always willing to help in any situation Ive had here at this storeJonathan marcus and honey are the best ever thanks
The manager Liz was extremely helpful ! Ive been renting a unit for more than 2 years and Ive never had a problem ! I currently upgraded to bigger unit and Liz was very helpful
Honey was very nice and helped me with what I needed quickly. Great person
Great place , very nice managers ( Shaun pack, lyz morales & Siobhan Mcgee ) went there and they helped me so much, if you need a storage unit come here because they are angels. Thank you for everything-Vii
Very comfortable environment , the services make you feel right at home . Staff assures you that your apart of the family.
RAQUEL SHE DO GREAT JOB
Michael and honey sahni were a great help to me during my stay there and were very knowlegable and served with passion !
I being a client in this site for a good 7 years.I could say the staff is always helpful, the place is always clean.
Professional and very Responsible
It was a really hard day for me when i walked into the store, i cried during the whole process (because of the situation i was in) but the staff were VERY helpful and UNDERSTANDING.
Ms Erica was so pleasant and Respectful.she did her job very well.
The people n their great customer service
Gabriel does a great job of keeping the building well maintained and Lyz is always very helpful anytime I need to go into the office!!!
I had a great experience storageing my belongs and and had good help from the employee name Marcus and treated the situation with care and friendly
Customer Service is exceptional, very helpful and accommodating. Shaun the manager was prepared to provide the best service.
Excellent service, The unit was as expected, the managers were very helpful. They even let me use their truck, almost for free, 5 starts
The people that work there
It was clean and comfortable the customer service was wonderful as well
Had the size i needed and the price was decent as well.
Nice place but the rent keeps going up!
Excellent Facility!! Well kept and secured. Staff are friendly, knowledgeable....easy access to location.
HoneyHas been a very professional and knowledgeable representative for cube storage.
Very friendly and helpful
C.service was very helpful at the front desk. Place was very clean.
The experience is great at bruckner Blvd cubesmart 5 stars, and Mrs SIOBHAM MCGHEE AWESOME MANAGER, GREAT TEAM THERE..
Good place to store items. Prices are decent compared to some of the other storage places in the Bronx and close to the highway
Dorothy and Seth are the best, great customer service. 👏
Friendly and helpful staff,easy to open a unit and they keep it clean.
Gabriel for last minute service! Was about to leave in his car but got out and assisted me to my storage unit before closing
Very clean, reliable helpful staff. Never any issues with the facility.
I experience the best customer service from Siobhan McGhee manager of 1425 bruckner blvd I love cubesmart they help you out alot
Clean and Reliable Clarence Neely is a very Helpful employee n answers any questions u need
Honey Sahni, Marcus Fratto were extremely in assisting me in record time which I appreciate so much. Thxs again
Good storage facility, friendly easy access.
Ms. McGee was very nice and helpful. Great costumer service
The Staff at this location are the best.
Asia & Johnathan were wonderful and very helpful with all my questions and needs
I Alex Flores recommended to any one very helpful S.MaGee was very helpful great service thanks
People who work there are friendly and take excellent care of the place.
Easy to work with, good prices, and a friendly staff
I can Thank you enough for the help and support you guys have given me and my little girl threw these bad times Thank you
Clean place nice staff good customer service
Justo rented. Store clean and smell good. Thanks Chin and gaybriel
Nice service very clean 100 good man service shaun pack nice 👍 service
Siobhan was awesome!! thank you so much a very stressless experience.
Very clean facility. Staff was extremely helpful and knowledgeable
Convinience, clean and friendly staff !!!
Clean cool. Very professional service.
They are to expensive and they dont have any 38 units
Prices, mostly clean, great consumer service.
10/10 - Very warm staff
A very good price and good customer service
Amazing customer service.
Siobhan McGee is a wonderful person good communication skills
Clean and nice staff. But too expensive.
No hassle and easy access
Erica was very helpful and I was very pleased
Great costume services and fun person
Good service clean premises. Good access
GREAT SERVICE AND CLEAN FRIENDLY STAFF
Excellent customer service by Miss McGee
A little be pricey but nice spot
Siobhan very good service thank you
Its ok clean and reliable
Great service and clean.
Clean and well managed facility.
They are very helpful and clean
Its a great storage for ur things
The cube smart very clean
Safe, helpful and efficient employees
LISBEL the manager was very helpful
Clean place but workers suck
Customer relationship was excellent.
Rat droppings everywhere in my storage area???
Friendly service, efficient and helpful
Safe. Clean. Easy access
Great customer service
Hours suck and elevator is a jerk.
The people are very nice
5 star service
Love 💕
If you need space at your place
Great customer service
EXCELLENT CUSTOMER SERVICEVERY SATISFIED CUSTOMER
Great customer service
Good storage facility.
Customer service excellent
Sales persons helpful
Prices too high.
Excellent service.
Friendly staffs ✌️🏿✌️🏿.
Exelent
Nice clean
Nice and neat!
Good service
Strictly about business
Very helpful ...
Good self storage
Satisfied
Nice
Expensive
Great
Average
Okay service
Helpful staff
Too expensive
Convenient
Self Str. With many sizes and cube of different varieties
Good attention, the girl who attended me, good service
Good service
The best
Excellent
Practical
Well organized
Okay
Total reviews rating 4.2
165 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-05-15When I first got my small unit there was extra deals (internet access and Free coffee/tea friendly customer service) after 1 year not only did the Internet access and coffee disappeared so did the friendly customer service. And the price still increased. I CANNOT RECOMMEND this CubeSmart 1425 Bruckner Blvd.
Review №2
2022-01-16My “Cubesmart” experience was a wonderful, stress less and smooth experience. The staff at my storage site were supportive in assisting me and had a limitless perception in suggestions for me. This my first time in this process, their demonstration of the utmost professional and limitless patience towards me. The Staff, Ms. Raquel and Briand went out their way to accommodating and assisting me in answering my many questions. Their proficient approach to help me thru this process even after, I already had moved my items into the storage unit continue. Thank you for all your help. I look forward to continue this relationship. Again Thank you for having a wonderful and patience staff.
Review №3
2022-01-26ON JANUARY 18,2022 I had a lil problem with opening my lock and Raquel was able to help me get it open. She a blessing 🙏. THANK YOU..
Review №4
2022-03-09Staff are wonderful ,know what they are there for, no pressure , no disrespect towards client, helpful
Review №5
2021-05-23My first time experience was great, thanks too Richard such a wonderful associate, Located at 1425 Bruckner Blvd !! He has absolutely Great Customer Service. I let him know exactly what I was looking for & he worked around & figured everything out for an affordable price . If anybody needs a unit to store their valuable belongings I suggest you go on sundays 8AM-8PM & book a Storage with Richard Or any day of the week . I promise you he will get you right !
Review №6
2022-01-19Raquel is a very good working an very helpful every time i need her assistance..
Review №7
2020-11-09Greatest customer service I have ever encountered in The Bronx staff is friendly, informative, patient, considerate, very well spoken! Keep up the great work very well appreciate thank you! So happy I decided to rent with this facility compared to others 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
Review №8
2022-01-07Honey The Mananger At The Store Is Great With Customer’s & Always Very Helping. Best Customer Service Ever!!!
Review №9
2022-04-29The people that work there. Always pleasant.
Review №10
2020-09-26Erika Sánchez gave my father and I a great customer service i recommend her shes great. She explain everything in detail and made us fell like family. Thank cube smart