CubeSmart Self Storage in Bronx
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Bronx, Bronx County, New York, US
Site: https://www.cubesmart.com/new-yo...
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:9AM–7PM
CubeSmart Self Storage in other cities:
Walked in to the facility and it smelled clean. The staff is very helpful Dorothy Nieves help me on giving me knowledge of the facility and all it has to offer she helped me on picking the right storage unit for my personal things. And advices me on how to pack them also she showed me around the facility and the security and the right material for packing my stuff. And every where we walked it was very cleaned and smelled good. I will recommend cubesmart to all my friends and family for there needs and I will recommend them to speak to the manager Dorothy Nieves. If I could give Dorothy Nieves 20 stars I would. Thank you Dorothy Nieves.
This was my first time using a storage unit, and the team at CubeSmart could not have been more helpful- from coordinating my move in date and advising me on the right size space, to assisting with the move-out. James and Clarence were especially helpful in these past few weeks ahead of moving out. Highly recommend!
Clean and quiet environment. The worker was so friendly and respectful.
Great customer service and very easy to communicate with the entire staff! Dorothy set me up with my unit in January and I’ve also been helped by Sept Logan and Clarence. You have a great team at this location.
The people that work here are amazing! Right when I walked in Dorothy Nieves explained everything so throughly and clearly I had no questions at all and I understood everything fully about my rental. Then, Clarence Neely was SUPER KIND and helped me move my stuff into my rental which I am so thankful. He made it so much easier and I honestly do not even know if I could have done it without him. This is my first ever rental and I am thankful for CubeSmart securing my stuff and I will recommend to anyone who needs a rental space in NYC that this is the place to go to. Come here and experience the best!
What a breath of fresh air! The facility is always clean and smelling sooo good! Staff is really friendly and helpful! Greatest customer service in the Bronx! Great Job Staff keep it up! A pleasure being you new customer DianaGod Bless you each and everyone of you there! 🙏🏼👏🙌🏼
James and Dorothy are the best customer service reps I’ve met. They are warm and welcoming and tend to go above and beyond for the customer.
Extremely helpful, professional and empathetic staff. Always clean a truly hassle free experience.
I just became a new member to this storage last weekend & I absolutely loved the service I experienced here so far Dorothy was extremely helpful and understanding of my needs here. Also Clarence I believe his name was also helped me find the perfect size I needed to store all my belongings thank you so much for making my storage life much easier.
Horrible place, the new staff is the worst. I tried to change my due date due to covid-19 and was told no! My payment was due on the 1st and by the second they were calling me threatening to place a lock on my door. I received a call everyday until payment was made. Their lack of consideration to what was happening was the worst. I was never late until covid-19. I closed my account and will never utilize this company ever again. Shame on you for not having compassion to what the WORLD was going Through! I highly suggest next time someone asks for their date to be changed that you do it.
First I’m getting a good value. At these times we are pinching every penny. Then your staff (Sept) was every courteous and informative while we tour the unit. All paper work was filled out and processed quickly. I’m looking forward to a long stay with your facility.😊
This is the best Cubesmart by far. Mr. Clarence Neely was extremely knowledgeable on the subject I inquired about and was able to assist me with navigating my next storage move.God bless you, all! Thank you!
I purchased one of their storage units at an online auction. When i got there i had to wait more than 30 minutes. They even sent me outside into the cold because they had to leave the office for a few minutes.. I got pretty annoyed but calmed down again quick. After all, I believe they did a good job and the manager seemed to really know what he was doing.
James Brown, Dorothy Nieves and Sept Logan are the best. They always help me out no matter what I ask. They always smile and we have wonderful conversations. I love coming here, it’s the highlight of my day. James helps me pack my boxes without hesitation. And Dorothy helped me update my autopay with a smile the whole time. I’ll never leave here. I’ll stay here until they kick me out. Thanks guys.
Awesome experience from reserving my storage online to when I went for lease signature.Dorothy walked me through everything and didnt let my side until she made sure I was 100% setup. Non stop greatness and amazing customer service.
There are these 2 managers named Dorothy and Gabriel J, they are both very polite they went the extra mile very helpful. They even brewed a new coffee batch for me and they treated me as well as family, I will recommend everyone to rent here its clean and the customer service is over the top. Great job cubesmart👍👍👍👍
The whole entire staff is friendly and courteous. The facility is well kept and I would recommend it to anyone I know looking for storage space. Dorthy Nieves, the manager is very courteous, helpful and makes sure the place stays in tip top shape.
When I went to open up my storage, I was unsure. Clarence was very patient, courteous and knew exactly what room was required after taking the time to inquire about our needs. He helped me pick the perfect room to accommodate our move. Dorothy was very welcoming, diligent and efficient at the front desk. The manager Sept was very informative, diligent and went out his way to explain all ways the storage can benefit us, supplies at hand and what was required.Since getting our storage, we have been back and forth and have experienced nothing but great customer service. I highly recommend this CubeSmart to others.
Great customer service. They are always on time with update on your unit or new cycle bill. I appreciate their patience when days are upside down. I highly recommend.
Ive been renting at this location for two years now without any issues. The ladies were always super polite and helpful. I had a personal situation so was late on payment so of course could not access my unit but I had a family emergency and needed to get a luggage out of the unit. I explained my situation to Mr. Clarence who was very polite and kind however he referred me to the manager Sept and he was utterly rude and disrespectful saying that he couldnt help me even going as far to say well you cant find someone to front you the money so you can pay today and gain access and even when I asked if he could possibly walk me up there just so I can get the one thing out he flat out angrily said NO. So needless to say I am in search of a new facility to move to because I understand policy is policy but it was unnecessary to be so mean spirited, rude, and nasty.
It was my first time in this storage facility I absolutely loved the service I experienced here ! & ALVARO Excellent customer service & extremely friendly 😊. Would recommend this location to anyone 🙂🙂
I love this place, my items are alway secure and the place always smells good and is well Kept. Awesome working vending machines which sell beverages and snacks. Jenifer, Dorothy and Carmen are always ready to help and answer questions. Their pleasant attitude keeps me coming back. I had to move to a smaller storage area within the facility and they were able to work with me. Thank you ladies and thank you Cube Smart for being an awesome Storage facility.
Amazing Customer Service at this location. Everyone from Carmen, Dorothy, Sept, and Clarence are very helpful, pleasant, and great with customer service. They always very helpful with anything i may need and are always on top of their work. Highly recommend this location for their attention to detail and customer service. Love you guys!!!
I will recommend Cube smart facility on 955 Bronx River to everyone. The Manager Dorothy was extremely professional, courteous and helpful. She runs the facility like a tight ship! She was very informative and clear. Cube smart needs more Managers like Dorothy!
I really cannot remember when a company has had so many great employees in their hire. The lovely woman who helped me was Dorothy Nieves. Dorothy went way out of her way to help me. The movers, not hired by me, were late by over an hour. When they finally arrived, the foreman told me that there was no way all of this stuff was going to fit in this unit. We then looked at the next size up and it was still too small. Finally we decided that this unit would hold my life of 22 years. These movers really crammed my things in there. I am sure that many of my things are damaged but that is not the fault of Dorothy , nor her manager, or the custodian. The Cubesmart team, led by Nedra, stayed for way over an hour putting together my new contract. Not once did I hear a complaint that they were staying late or had to go or some other excuse to get out of work. I am so impressed by the service and friendliness of this particular branch. I can only hope that others have as great of an experience as I did. Nedra made a horrible experience into a bearable experience.I learned something over the phone a few days ago. Each person needs to be reviewed separately. I cannot remember ever working with a finer, calmer, respectful than Dorothy Nieves. The Dorothy really went out of her way to really take care of me personally. I was a nervous wreck when I saw the way the movers treated my things. She really tried to calm me down and comfort me. She practically took me by the hand to make sure I got on the right bus to take me back to the train station. I really cannot thank her enough.The store manager at the time was Sept Logan. He was so helpful to Dorothy and me. He continuously approved keeping the store open for me as the movers were so late in arriving at the location. I appreciate all of the help that he gave me. He should be commended for his great over view of the situation. What a great guy! He approved all of the contracts and the and all of the price reductions that Dorothy could give me.I cannot forget Clarence Neely the custodian. He calmly walked me to my storage space as I was totally in a daze for the entire time of this move-in. He also should be commended for his politeness and calmness during my entire situation.What a great team! Cubesmart store at 955 Bronx River Avenue is really on the ball with doing their job and for the great customer service.
There is store manager by the name Sept Logan he go above and behind he is very professional and organized I was very impressed with his performance very polite and courteous to the customers. Also the staff it is very hard to find people who are so dedicated to the public. Sept keep up the good work.
Henesey was very courteous and helpful.
Great customer service!. I had the pleasure of speaking with Dorothy who was very nice and understanding and really helped me with the problem that I had.
Thank you to the managers and workers on site .. They were exceptional and provided so much support. Wonderful caring human beings. This alone guarantees my business in the future.
Forgot my passport about a month ago & the same day I left it Dorothy called me none stop even left me voicemails notifying me that I had left my passport at their location. Today a whole month later she wasn’t at the store but Stept and Clarence were there to help me. I got my passport back. So thankful for their honesty. And their great customer service. They even verified that I was the owner of the passport before handing it back LOL THANK YOU GUYS !
We been a Customer for 3 years. Today 8/29/19 I decided to come get some items out of my storage so arrived at 9am when they are supposed to be open. No one is at office to answer our calls or let us in. Theirs a few clients onftont 😡 upset also waiting to get in. This is definitely not good business. Is been passed a hour and we all standing here waiting.
Very responsive. Great communication. Very professional. Will book again in the future.
Ive been a CubeSmart customer for several years, but only a few months at this location. Excellent customer service and a great all-around experience. Location offers packing supplies at a reasonable price, vending machine with drinks, and fresh coffee in the morning. Clarence Neely especially always goes the extra mile, and is a big part of making this location my best CubeSmart experience to date.
Great customer service. The manager Dorothy Nieves made the transaction and explaining how everything works smooth and simple. I must say this was a great experience for my first time using a storage place.
Is great I’m very satisfied
I had a good time checking out the CubeSmart and an amazing person named Clarence gave me great customer service!
I never have a problem. The staff is Amazing they are always helpful and very professional when it comes to your needs.
I’m sorry I can’t remember the ladies name that helped me I feel so bad but who ever she was she was very knowledgeable and made it very easy for me. She was very patient when it came to me asking questions and showing me the different cubes you guys had to offer.
At this particular location the staff is very courteous and extremely helpful;955 Bronx River Avenue Bx. ,NY 10473Especially James Brown and Clarence Neely.
What a great experience , just went to get some information because Im moving next month. ALVARO was very professional and helpful I wil definitely rent here.. thank you Alvaro for your help.
I love the customer service that Dorothy give me when i come to my storage and when i have any problems she help me with it ....she is a very good person and very respectful too ... and also Gabriel. J have good customer service and very helpful. .
The workers were very friendly and helpful. Very respectful and helped me in every way. I recommend this place to anyone.
The process of opening an account was easy.... the walk through and paperwork wasn’t a long drawn out process. . The repressive, James, was knowledgeable, respectful and friendly. The location was well maintained.
Sept Logan of 955 Bronx River Avenue always polite and well spoken knowing my name from day one and remembering it is very comforting especially when you are leaving your personal prize items in trusted in someone elses care is difficult enough just the calmness of knowing your valuables are safe is priceless. Thank you Sept Logan and other employees of CubeSmart!!!!
Having your service for almost 6 years theres no words to explain Im very happy with your service and thank you so much and very satisfied with the whole staff.
Very helpful staff, made sure to remind me and my family of any changes and policies... great service.
Dorothy Nieves treated me lovely. If it wasn’t for her, I wouldn’t have rented. She was amazing.
James, Dorothy and Sept are amazing. They always make me smile and they help out with everything. I love it here.
Good facility, would recommend to friends and family. Dorothy was polite, supportive and attentive to my needs. Great store manager.
They were very friendly and always calling to remind me of my bill or any changes that were being made
The move in was super and no water leaks inside the facility unlike public storage on southern Blvd.
Sept Logan, the General Manager, is a class act! He assisted me with all my needs, along with the supporting staff. Look no further if youre in need of storage on Bronx River Avenue.
Been with them for like 4 or 3yrs. Great place and the workers are very respectful.
A bit pricey but the people who work there are great
They go over and beyond their job. They always help me. Their is nothing bad anyone can say about the staff in this office. Thanks for all your help and patients
Experience was great.. awesome staff
Mr Clarence Newly was exceptional, helpful and informative. He is a very super nice man and a pleasure to speak to him.
I have yet to have any bad experiences, the staff has always been courtious and professional, the facility is alway clean, plus whenever I visit theres free fresh coffee,,lolSincere thanksThomas G
Great staff, clean lounge & restroom. It was a joy using your storage space at the 955 Bronx River Avenue location.. Thank you
This place has amazing customer service and the people who work here are always super helpful ... Clarence always goes above and beyond to help out !!!
It has been a pleasure storing my things at this place never had any issues love the people there especially dorothy she made me feel like family...keep up the good work...
Always clean and the staff is always helpful and polite. If you need storage Cube Smart is the place to go.
Great service clarence Neely Dorothy Nieves Sept Carmen every time I come to the facilitythey are very helpfully polite they always make feel welcome I recommend the facility awesome Service.
James, Alvaro, Dorothy and Clarence. The best staff a storage facility could ever ask for
Very courteous and professional staff. Answered all my questions and helped me find the best solution for my needs.
They refused to close my account and told me they will keep charging and send my account to collections if I don’t pay the amount due even tho my unit was completely emptied.
Clarence & Alvaro were fantastic!Excellent customer service & extremely friendly.
I love this Place everytime i come in to the Facility Dorothy Nieves greets me she is so nice she always make me smile and make me feel Welcome i will recomend this Place to anyone Your the Best
Easy Access to my storage.. friendly and professional staff.. Safe and secure Cubesmart!
When I signed up for storage at this facility Mr.Logan and his staff were very professional in their dealings with me and so I recommend anyone to this location.
The manager Dolores took her time to explain to us and did not rush us to make a decision.
Its a very clean facility and the workers there a very helpful
Very good so far for me ....love it .....and real good working there nice and friendly
The storage was clean and my stuff was safe.
Customer Service was very helpful and made the experience stress free.The service is Excellent.
Excellent Customer Service & Friendly Staff. Very clean & secure location. Thanks Dorothy!!
The staff are so rude they really need customer service training.
Excelent, the best storage and the best service. Dorothy, septh, carmen, clarence. Very very good customer service..¡¡
They were very understanding and patience to my situation, which was very much appreciated.
Its great the people are very courtesy and helpful. I recommend it to everyone who needs storage
Carmen vagasAnd another lady there really helped me thy went above and beyond and I’m very happy with t costumer service here ...
Valerie gave great customer service shes a sweetheart all the customers are very nice
The staff have great customer service and always willing to help.
Great and friendly service from all the ladies in the office. Thank You Very Much to Carmen, Jennifer, Dorothy.
The location is great. Most importantly I like the pricing and that there is parking available.
Was there few days ago very nice clean easy getting in thank you
I had pleasant experience, customer service was very professional and courteous.
Friendly staff, good rates
Carmen and Clerance were super friendly efficient and helpful. I am looking forward to move In
My experience so far is excellent, I am a new customer of CubeSmart.
Easy access, helpful and friendly workers
A very nice place the answer all your question very clean very friendly I recommended Dorothy was very friendly and explain very clear answer all our question.
They are very good. Good custome service, and excellent custome care.
Quick and easy service. Very friendly and helpful.
Gave it a 4 because os a new location but it is very clean a nice good customer service
Neeever cant find the stairs so i can climb up to my unit...
Good customer service and clean.
Pricey and employees doing things they’re not supposed to.
Staff is great!!! Convenience location!!
Excellent service. Comfortable environment... Love it...
They have sufficiate easy parking
Love this storage facility, friendly staff.
Very informative and patient, excellent customer service
The staff at this location always been helpful! 3yrs at this location.
CubeSmart data excellent job treated us good..
Clean with good security. But very expensive compared to other places
Very friendly staff. Nice facility
So far everything looks good.May it stay that way.
Easy and very convenient to use.
Helpful staff always willing and available to help.
Very Clean and the location is very convenient.
Great place with friendly staff.
The service agent went beyond duty to assist .
Great safe environment
Nice and clean excellent worker
Very practical .....storage king
Was w them as a customer for a whole year.
Very Attentive to customers.
Excellent
Excellent Facility & Service.
Its clean. Staff is profeessional
Excellent customer service
Its ran well ...
Professional staff, clean environment
No complaints
Awesome experience!
Dont like this people
Great service
Ok
Nice
Very friendly
Storage
Nice place
I recommend this storage because it is safe and reliable and above all low prices I recommend cube smart self storage
Total reviews rating 4.5
144 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-01I’ve been renting at storage facilities for 15 years, the difference between Cube Smart and their competitors is their Customer Service, overall professionalism and a clean environment. Both James and Hennessy are superb at making you feel comfortable. They never came across as sales people, but rather they want to make you feel comfortable and satisfied.
Review №2
2022-07-02Franky showed us different units and explained the benefits each unit would provide. I loved his customer service. I can see him going far with the company.
Review №3
2022-06-06Mr Brown Dorothy and the rest of the employees were courteous and patient and very good at helping if there was any issues I recommend cube smart to anyone thank you cube smart family keep up the good work
Review №4
2022-07-22Everything about my experience was great the location the facility the staff would definitely recommend and use again
Review №5
2022-06-22The service I recieved while inquiring, was very informative. The customer service representative was very patient and understood my need and concern
Review №6
2021-08-22Ive had my storage here for about 3 years and the best 2 people who are at the front desk are amazing Mr.brown also they have been so helpful with my storage. And helped with any problems I had with my billing if I ever move again and need storage again will definitely go back to them. Great people and services thanks you guys.
Review №7
2022-04-30I was across the street Mouses ate my property paperwork got in my shoebox too and all my clothes. I like this one n is clean 👌
Review №8
2021-08-22It was very quick and easy to get another unit. Clarence Neely from Maintenance went above and beyond to find me a bigger unit that was close, so I did not have to go further away to transfer from one storage unit to another. Clarence was very informative and helpful in every area. Very easy to speak to and very comfortable to be around. Thanks Clarence for making my experience free from stress. Thanks again!!
Review №9
2020-09-06It was my first time in this storage and at first I experienced a few glitches but I went into the main office and was greeted by super friendly and helpful staff. Mr. Clarence Neely went above and beyond to help my sister and I get to our storage unit and even brought us a cart to put some belongings on. If it wasnt for the staff I would have not been able to navigate the day there. Both gentlemen where courteous and helpful. I really appreciated it. Would recommend this storage unit to others.
Review №10
2021-06-15Great Storage! I had it for five years and it had what most storage places dont which is affordable storage. Even small sized storage. Great memories of having it. If I ever needed to go back I would go back to this particular storage. Zero issues while having storage there and I would recommend it to anyone. Especially vs. any other storage. Dont know how they handle late payments because I was never late so cant speak on that but otherwise good.