Culligan in Troy
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Troy, Rensselaer County, New York, US
Site: https://www.culligan.com/dealers...
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Culligan in other cities:
December 22 2021Not only have they not credit the amount back but I am still being charged. Read below as this location should be a concern.After installing a home system and purification system for sink I selected the service program. Had issues with annual scheduling. Spoke to manager as my home was not service for over a year during COVID. The conversation with him did not go well but eventually they agreed to provide purification system as per service program agreement and service home system at no cost. Unfortunately, it did not happen which was disappointing so I canceled the service agreement in August. It is now November for which I am still being charged for service and no one has return call about home system credit.It has not been a good experience and I learned that each Culligan is individually owned. So be wary of location and not necessary Culligan. By the way I used the TROY location on Spring Ave.
We have had culligan for several years, things had been going great until the past year. Always have to call because water does not get delivered. Most times we are expected to wait another week. Excuses are getting old. My money gets taken out of the account on time. This whole place needs to be revamped. Now they wont even answer there phones. Have left 2 messages and no calls back.
Ive had a contract with them for 1 year. At our first opportunity to get regular service I made an appointment for a time slot between 8-10. At 1030 I called to ask why the service person had not shown up. I was told that he had called out sick at around 10 am. Apparently no one missed him and it appeared to me that this was nothing unusual by the staff. I explained that I on the other hand show up to work each day and that this appointment was made possible by moving my schedule around. I was told that they could send someone 3 days later and I would be the first appointment. The day before a staff person called and left a message that they would be there there between 1 and 3 the next day. I called the office and explained to the person in the office that we had agreed on the first appointment of the day. She said that was not going to be possible and I told her that if they could not do it I would cancel my contract. They called back later and said we would be first. As I sit her typing this it is 915 and I am still waiting for the service person to show up for the first appointment of the day. The sales team makes great promises of service and great attention to the customer and it is all a lie. I think they are running this business out of their garage and are not the water professionals they claim to be.
Since they came to our house and dealt with our water system we’ve been constantly having problems, our water has been smelling like sewer and when they supposedly fixed it, it now smells like a strong chlorine and the water keeps turning black, how is this fixing it? I don’t want to brush my teeth with pool water… my eyes burn after someone takes a shower!
Great company.Especially would like to thankJoe my sales rep.Thank you,Susan & BillyCatskill, NY
Please take away the one star I gave! So disappointed with this company. A couple of no shows for deliveries. Right now waiting for someone to call back. Good luck trying to speak to someone other than an answering service.
Since they came to our house and dealt with our water system we’ve been constantly having problems. Our water have been smelling like bleach and the water keeps turning brown and more.
Update 1/20/22 after ongoing problems with getting water delivery’s I spoke to Chris the manager at culligan of Troy and his suggestion was rather than fix the problem that maybe we should “part ways” as a customer. This is the worst service I have ever had. All we ask is to replace our empty jugs with full jugs each month. Then I call to try and get the problem fix and I am being told by management that they have no control over the drivers and there is nothing they can do to fix the communication with the drivers. Then they would rather cancel the contract then fix the internal communication.2nd month in a row our driver has missed our delivery. I called at 3 pm to inquire about if they forgot to deliver again. I spoke to Kaylee in the office who said she would call the driver and make sure they deliver. At 4:30 I called back and spoke to Kaylee again who said she had to talk to the driver again. Only to find out he wasn’t going to be making the delivery. I only got attitude from her and asked to speak to her manager. She said no managers were available and to call back Monday. Then she hung up on me and forwarded the calls to a messaging service. I kept calling and found out that the manager Lora was in fact still there and the customer service representative had been mis informing me.Update 8/13 culligan called saying delivery on Wednesday 8/11 then didn’t show then called Wednesday to say it would be today Friday. They finally delivered 8/13 but then shorted us a jug. After a half hour on hold I was told I’d get a call back. The manager Chris called back to say he would get us the missing jug and could not do anything more than monitor deliveries going forward. He offered no resolution other than to redeliver water. He didn’t have time to talk about a resolution and seemed more concerned with ending the call than taking care of his customers. Customers should not have to wait on lengthy holds every month just to ask for there missing deliveries and water.Please avoid Culligan at all costs. We don’t have another choice in our area so unfortunately we are stuck. Mistakes happen but failing to fix them is the biggest problem.
The system that we have filters out the fine grit that used to clog the intake on my washing machine. In addition, I feel better knowing that the water flowing through pipes in my home is free of harmful minerals. I have only had to place one service call on my system since it was installed. The response by Culligan was quick and the issue was resolved. I have taken advantage of the annual check of the system and every technician who came to my home was knowledgeable and courteous.
No response almost I call 10 times bed customer service1 person tell me delivery boy come and pick up staff but one come I have to live my apartments ASAP BUT no one come and pick and already changed my. Money very bad customber service no response at all
From start to finish everyone was very friendly and helpful. I was able to understand everything and system itself is more than I hoped for. FANTASTIC!!!
To all the individuals that are thinking about a water filtration system! We’ve been a customer of Culligan for about 4 years, and I must say that it has been an excellent experience!Whenever there was a problem, which wasn’t very often, they were right on it, especially the girls in the office at the Troy branch, they were always there for us, and definitely people friendly!!I asked about a UV system that is possibly needed at my home just recently, and they do offer it, wow, very awesome, I was impressed!And every service technician that has come to my home, was very educated, and also friendly. And I must say, our salesman Chad, has been a important asset ever since we’ve started!So my advice to everyone is that, Culligan is the way to go, you won’t be disappointed!!!!!!Sincerely YoursMr & Mrs Bommarito
I used to take all my empty containers to the stores for a fill up. Now with Culligans water delivery service, I save time and fuel with contactless doorstep delivery service. I also love that they call to confirm the delivery prior to arrival.
The team at Culligan of Troy is an absolute pleasure to work with. After inheriting their system, Ed came out and explained the whole system to us and performed routine maintenance. They explained the service plan we were taking over and all that it included. Since this is our first well system, it was a huge help.
I enjoy the quality and fresh taste of Culligan water. Also the delivery man is friendly and offers to install the water even though I don’t need him to do this for me. I think I hurt his ears when I scream, “Hey Culligan man!”
I had an appointment for a repair to our water softener on Saturday, May 16th. No one showed up, no one called to reschedule. I called on the day of and left a message with their answering service to please have someone call me. Nothing. Called again today at 1pm and left another message with the answering service. No response.
My experience has been great. The jug drop off/pick up is very convenient. We recently had a boil water advisory in my city but since we had the Culligan water dispenser we did not have to worry about boiling water.
DONT EVER USE CULLIGAN! I really wish I could give no stars. They have the WORST customer service ever. We have been a customer of theirs for approximately 2 years. Our payment is taken out of our account every single month, on time, never late. More times than not in the 2 years weve been customers, they just dont show up for our water delivery. Last Thursday they called to confirm the delivery for Friday, we put our jugs out on our porch and they never showed up. I called at 4:30 pm on Friday (they close at 5) and received the answering service. Left a message and no call back. I had to go to the grocery store to buy water to get us through the weekend although I shouldnt have to since we pay on time every month for water delivery. I called Monday morning and spoke to Cassandra, explained what happened. She looked back on our file and said to me Well, weve been good the last 3 months with delivering Yay!!! Good for you, it should be delivered on time, like my payment is always on time. I spoke to Laura, a manager and she advised they would be here tuesday. They were sending a service technician out to deliver our water. I received a call last night to confirm the delivery. Guess what.....no show AGAIN! I called and spoke to Laura and she said, Im really sorry, Im embarrassed to make this call, but they arent coming. The best we can do is Thursday. Not once did she try to make it right. Obviously they dont care about their customers and dont want our business. Come get your stuff. Itll be on the porch waiting with our empty jugs.
Worst service EVER - from beginning through today! Salt NEVER delivered on time, Every time unit is serviced we have to have a recall because somehow the system doesnt work after servicing! Billed me for 5X the monthly amount WITHOUT a call, RUDE people on the phone, have never been reimbursed for damage done to my faucets and porcelain despite submitting the bill numerous times! I SIMPLY CANT DEAL WITH THIS ANYMORE! INFURIATING IS AN UNDERSTATEMENT.03/16/21 True to form, customer service still THE WORST! Almost out of salt, AGAIN, husband called and arranged delivery for yesterday and NO ONE showed up. When he called today the typically unpleasant receptionist informed he we weren’t due until June and that there was no delivery scheduled for yesterday. (To bad we have email confirmation from Laura). Not to mention, still waiting for faucet reimbursement - for what, a year or so...... 🙄😑🤬06/11/21 - Sold our house and cancelled service for 05/31/21, BUT GUESS WHAT? STILL BILLED FOR JUNE. Not surprising, as this has been the absolute worst experience EVER! PLEASE REFUND MY MONEY ASAP - CANT GET THROUGH ON THE PHONES!!!!!
This is the NINETH appointment they have missed, this one to pick up the cooler and empty water jugs as I have cancelled their service. I have not had water here since the first of July (thereabouts) and I am entirely fed up with empty promises. Enuf said...
Very polite and capable service people. However, they will not provide even an approximate arrival time.
Office staff is very responsive and helpful. Delivery dates accurate and efficient. Tech staff are knowledgeable with good attention to detail.
Totally frustrated - pay extra for automatic salt deliveries and regular service, have run out of salt several times and am told no off route deliveries can be made. One technician comes out and turns the system up so high it runs out of salt early and the next turns the system down so far that my tub and toilet turn orange. All my water faucets are completely decimated and need to be replaced - and they are only 3 years old! Not alot of care or concern that we shouldnt be dealing with these issues after almost 3 years of being a customer. Just had service, tub and toilet turning orange and water smells bad - cant get a technician to our house until 07/31. Not a happy camper!
The 20+ year old Culligan water softener that was in the home we purchased needed to be replaced so we reached out to Culligan of Troy. Not only did they respond to my request for an estimate within 24 hours, the sales rep was tremendously informative and helpful. No pressure sales tactics. We upgraded the water softener to a high efficiency model that not only looks sleaker but operates without a flaw. We also opted for a Aquacleer Drinking Water system, which provides unbelievably fresh and clean water, even here in Clifton Park. Most areas in the Capital Region have hard and dirty water, so both pieces of equipment are important for our health. The Equipment:The HE 9-inch water softener has an updated digital interface, so no more fidgeting with the old-style wheel timers for any set up! And the softener bypass, which used to be a painful process that would always leak, is now a much simpler turn-style handle. No more leaks! The softener automatically regenerates when it hits the preset threshold so no need to manually adjust anything. The installer pre-set for us based on our family and house size. The water took about 24 hours to feel soft, though it has been a month and we are beyond satisfied with how the equipment functions and how our skin feels. The hard water in Upstate NY gives all of us dry, eczema-like symptoms, so this upgrade was a must.The Aquacleer drinking water system is a triple filter reverse osmosis system that fit conveniently underneath my sink. I was concerned about space as theres not much of it underneath my sink. However, it fits with plenty of room to spare. The stainless steel faucet installed right into my stainless steel sink and matches perfectly. We never knew how good water can taste! And with the water testing that Culligan provides, we are assured of the claim that the system reduces the nasty combination of solubles that we find in tap water. They even tested the Brita filtered water that we use, which was no different from water straight from the tap. Now, we know that our drinking water is properly filtered and safe for the whole family. Sales and Service:The sales experience was no-hassle, no-pressure. Clear explanation of the products they offer and recommendations based on our needs. We opted for the Privilege Program with Culligan, which gives us the best of the best service, salt-delivery, water filter replacement, and no-fee emergency service. We had to call for service as the drain line from the water softener was leaking during regeneration. The Service team came out immediately and was able to diagnose and fix the problem in 15 minutes! Glad to have had the service plan and confidence in Culligan of Troy that they would be able to address the issue immediately. Our overall experience has been amazing. Ive become accustomed to losing trust and faith in some local contractors. We purchased an old home that has required a lot of work and appliance upgrades over the years, and have always had disappointing experiences. However, Culligan made the process easy, provided top notch sales, installation, and service, and will be my go-to for years to come. Their products are great, so it probably will be many, many years before I have to purchase any new equipment from them anyway!
I would highly recommend this system the reverse osmosis and the soft water system to anyone who has hard water issues and doesn’t trust of the water that comes out of their tap the osmosis gives you like a 99% purity of water and the soft water system helps my skin so much
Not happy at all they dont return calls. Our water was fine and they came to service our system and put it in backwards is what the next guy that came out said and then he was even here 5 mins and left and we have had horrible water for 3 weeks now and they still cant come out and fix it for another week. We paid alot for the system we have and they dont do anything they said they would do and the service is absolutely horrible and if we had known we would have gone with someone else.
I’d give less than 1 star but it won’t let me I’m not sure what has happened to this company but we’ve been a loyal customer for over 21 years. They installed our system including the reverse osmosis and everything was great. Then about 2 or 3 years ago they came for the annual maintenance and charged us over $400 for the service double what it used to be-strike one. Over the all these years i would pick up my own salt and fill the container myself. Last month when I picked up the salt I asked About delivery - it cost like an extra $6 a bag plus a delivery charge on top of that. But since I was Getting a hip replacement I signed Up to Start delivery. — you know hard it is to carry 40#s of salt down a flight of stairs with a bad hip? So we scheduled for a delivery 2 weeks ago no one showed up— I was Told the truck on the route to service me ran out of salt- how can that happen don’t they load up in the morning according to the route they are running? They also said they ran out of salt at the headquarters really? no idea that ever happened- maybe using the COVId excuse for their bad service- so we rescheduled but they wanted to come the day after I was Getting surgery and we asked to change it to today. Another no show! I just Called and they told me some one was here Saturday but we weren’t home really? I wasn’t Home the day after my hip replacement hmmmm... someone is not telling the truth. So They can not get Any salt for our empty softener tomorrow so they said they will be here Wednesday— we’ll see about that, in the Meantime my wife will have to go to Home Depot or walmart and get a bag to hold us over and fill the softener herself. I would Totally NOT recommend this company for any type of service whether it be salt or water or service. Since the time we signed up there have been many new companies in The area— do your research and be smart
Always easy to deal with. The service techs and sales reps are friendly and always answer or address any question/concerns. Knowing that the system is taken care of and we dont have to do a thing is always a great feeling. We have a whole house softener and reverse osmosis water system.
A service call was requested after water turned noticeably salty. The Culligan service rep, Zach, was able to adjust the water softener settings and return the situation to normal.
Great service when I call In but they don’t seem to give me my products on time or deliver on time or when I state that we’re supposed to get something on a certain date it’s not delivered on that date or they deliver the water but not the product that I am needing not very happy.We were supposed to get a water cooler today and they never delivered it wasn’t supposed to be for us according to them and we were told that it was supposed to be here on the 22nd I’m not happy when I’m needing water and been without it for over him about a month I should have my product
Special thanks to installers and service technicians Eric and Eddie, as well as sales member Erik, for going above and beyond to solve any problems related to my well. Owing to the great care of their customers, I am happy to recommend Culligan of Troy to anyone in need of well services and water filtration systems. Thank you again!
Very nice employees... Had the misfortune of locking myself out of my truck while there using the self fill water dispenser outside. Employee was very nice and helpful, went inside and brought me out a couple clothes hangers to use to slim jim my lock open. The water dispenser outside is .25 cents per gallon and you use your own container. Which is a bargain compared to $1 per gallon at super market.
I like that our water is being filtered to remove harmful chemicals, etc. The service person who came to our home was courteous and knowledgeable. We are very pleased with the result.
Culligan is a great company. Delivery is always on time. I never have to worry about lugging the heavy bottles up the stairs. Thank you Culligan. !!!!
Not a good experience. Water softener sprung a leak in the middle of the night over Labor Day weekend. Totally soaked carpet and baseboards in my basement. I called Culligan and they instructed me to turn off the bypass valve to stop the water from flowing through the softner. A tech came out to repair it on Tuesday. I was at work at the time so my husband (who works from home most days) was there when he came. He left an illegible invoice with little to no information stating what was done. He told my husband he ran it and it was fine. Over the next few days I noticed the water was not soft. I checked the water softener and sure enough the tech never turned the bypass valve back on. I dont know how he could have ran it to check it without turning the bypass valve back on. I called the Troy office and left a message for the service manager on his voice mail, which, he does not state his name, just says leave a message. Never got a return phone call. I will never call them again and do not recommend them for service.
Worse service. I had an appointment scheduled for today. If I had not called to verify a time window I would not have know they wouldnt be serving my unit because I was a few miles out of their area. They knew my address when the appointment was made. The service manager was extremely rude. When I stated so I am just going to be a victim of your employees mistake her reply was yep and I have no intention to resolve it. Owner needs to do some serious training and find a new manager.
I had a wonderful experience with Culligan on my new water softener system. The sales person Richard Osbourne went our of his way to explain my different options that I had for my hard water conditions. He made sure that I chose the right system at an affordable price. I would recommend Culligan to any of my friends...
I love my Culligan system - no more rust stains and hard water build up. Professional installation quick and easy. And no more constant filling of pitchers of water to filter (Brita, etc) - reverse osmosis at the kitchen sink is worth every penny.
The staff at Culligan are excellent. The servicemen are friendly, on time, and addressed our issues quickly. They are genuine when they say call us anytime if you need anything. We would definitely recommend them!
I went here to get acid and chlorine for my water softening system. I usually go somewhere else for my chlorine but this is the only place I know of for the acid. The employees inside were friendly so I have no complaints about that. Price wise they are a few dollars more for the 5 gallon jug of chlorine compared to my usual place, I have no reference for the acid price since I only get that once a year, but it wasnt cheap.You pay inside and then go out back and wait for them to bring the chemicals to you, the problem came when they brought out a jug of acid and instead of the chlorine I got 5 gallons of hydrogen peroxide, I tried knocking on the door about 20 seconds later when I noticed but not answer, I called them up and let the guy inside know and was told he would check and he immediately hung up on me, ok. Waited about 5 minutes and the guy came back out with the chlorine and didnt say a word so I just swapped the jugs and went on my way. All I can say is I am lucky I noticed the mistake, they were identical containers just the label was different so if I wasnt paying attention it would have been easy to miss.
Damian has been a great communicator. I am out of state and need to understand the issues my tenant has had and relay them to Damian. I have always either gotten a hold of him right away or he gets back to me promptly. He is very nice and proffessional! Thanks for all of your help!
I have not had a problem with any of the service men who have come to the house. They are always friendly, helpful and informative. Our last service man went out of his way to fix the issue.
If you need a bottled water provider, Culligan of Troy is the supplier you want. They are always on time, never miss a delivery, and are professional and courteous. Culligan sets you up with all you need to have filtered water right in your home. Stop buying expensive 24-packs and make the eco-friendly switch.
T two years ago I purchased a Culligan Water System from Culligan in Troy.The main reason I went to Culligan was the fact that I live alone and could not heft the 40 pound bag of salt into my old system.It is an easy system to use and I have nothing to lift.Also, the technician keeps track of salt usage and fills when it needs it.They are courteous and helpful with answers to my questions.You wont go wrong with Culligan!
Solved our hard water problem. Everyone was great to work with from the salesmen, the installer and especially Damian Constantine the Sales Manager who went the extra step to make sure we were satisfied.
Never been disappointed in the 12+ years dealing with them. I have had them service old units, had water and salt delivered monthly and just purchased a new softener 2/19
We are very satisfied with the products and service of Culligan of Troy. We use our reverse osmosis water purifier constantly and wouldnt be without it. Highly recommended!
The staff is great to work with and the product is awesome. I highly recommend this service! It is a quality product and well priced.
Great company to do business with, very dependable, great service..
We loved Culligan from the day the salesman cane in not pushy we had a new home and hard water in clifton park install was no mess and quiet and the softner was most affordable go to lowes they wont services you Culligan does with a no problem attitude !!! I have them even bring the salt downstairs to the unit no problem the agent says hes friendly to my boys my dog .customer service very helpful not a agent who hates there job and takes it out on you its never a hard task i even have in home and office the water coolers for the cost of the club bottled water at the market kills you not only the hot and cold option great kids and my customers like hot chocolate works out great. Im a customer not getting paid to post outstanding service from all departments . DO BIZ WITH CULLIGAN PLEASE ITS HASSLE FREE .KEN BROWNAGL AUTOAND MY HOMECULLIGAN IS BARNONE #1
I used to get my water here all the time until I recently did a pH test on the filtered water on Spring Ave that you can bottle up your own water from their system which is 25 cents a gallon and I said wow thats great till I found out that the pH was only at a 6.4 better pH reading should be at a 6.8 to a 7.6 any thing lower than 7.0 is acidic which cancer lives in. I will not drink this water again!
Excellent technical and sales advice. I recommend asking for Eric Walsh for technical and sales information. He provided us with some great advice that immediately helped address our water issues.
They never show up when scheduled excuses bad customer service
Routine and timely delivery for our office and excellent water! Always helpful if there is ever an issue and is resolved in a timely manner.
We has a huge problem with iron and other hard chemicals before we bought our culligan system. Since then we dont have any problems with stains or anything else. We also purchased the drinking water system. Our drinking water is crystal clear.
I keep trying to cancel service and they ignore me. Keep getting invoices. System does not work and is disconnected. They just play games to keep the payments coming. Terrible service. Terrible customer service! One star is too many!!!
The people are so nice. They always try to work around your schedule. Always willing to give me more or less of the products when needed. Fast service.
Very happy with the service and timely delivery. Always a pleasent and friendly delivery man. Clean water makes everything so much better. Dishes, laundry and showers are great.
Products perform and function exceptionally well and beyond what claims for them state expectations to be. The service is timely, knowledgeable, and courteous, with pricing that is comfortable to affor
The installer was very professional , explained the unit and how to use it. It s. great to have some one that knows their product .
We have been doing business with Culligan since 1970. Have always had great service from staff, sales team and repair men. Highly recommended.
Tough to schedule appointments in a timely fashion, but technician I had was very friendly and helpful in resolving our issue and answering questions.
Great price & excellent service! Deliveries are always prompt and we even receive a call ahead to see if we need anything extra.
My experience with Culligan Water service has been very favorable, especially with the service delivery man -- he is always on time, pleasant and knowledgeable.
Culligan staff are all pleasant and efficent. Appointments are kept and there is no mess when they leave.
The saleswoman and installer were both friendly, informative and professional.
Very friendly here. They help me carry heavy items to the car the only drawback is I had difficulty finding the place.
My second great experience from this Company. Very pleasant to deal with. Great customer service, as well.
The water tastes great, my delivery guy is both professional and friendly and the service is very convenient.Thank you!
Great customer service and they stand behind the brand ..and Stephen the driver is 100% trustworthy !! He’s great !
I Have nothing but good things to say about Culligan, whenever we have a problem, or question they are always more than happy to help, and when one of their workers come to deliver salt or service the unit, they are ALWAYS pleasant & courtious.
Had a great experience and the technician was very friendly and helpful
Great customer service. Quality products at a reasonable cost. What else do you need?
Never a complaint water is great .. employees and representative are the best.. never missed a delivery... Delivery drivers are very professional and pleasant...!!!
Wth the new water filter system I am finally able to enjoy pure, good tasting city water. No more buying bottled water. Thank you Culligan.
Washing machine and dishwasher work better now -- complete installation took just over 2 hours.
I love the water. Stephen is always on time with my delivery. And the price is very reasonable.
We should all be mindful about the water we use & drink. I highly recommend Culligan of Troy to guide thru that journey!
Great service, knowledgeable and friendly staff.
Culligan water service is very efficient. Never a hassle.
Convenient drive up water supply. I fill up 1 gallon jugs for week.
Great customer service- everyone is always friendly and polite, and their service technicians are always right on time!!
Very responsive and provides excellent service for my RO unit.
Answered my emailed questions promptly thus solving my problem with what turned out to be just condensation not a leaky pipe.
Your service is great. Every service tech has been prompt and professional!!
We have been customers for over 20 years and no complaints
The customer service is wonderful! Extremely attentive, punctual and courteous.
Exceptional service and water quality. I have been a customer for almost 20 years.
We are fairly new to home water delivery and we like it...love it!
Happy with our decision to go with Culligan - Convenience of delivery service, as well as price.
Always helps us out by putting the salt in. Very prompt service if something needs to be checked
Quality of product and convenient delivery, friendly driver.
The equipment works great and their service people are excellent!
Its easy, its simple, its one low price the employees are friendly and its a high quality product.
Personable, professional & knowledgeable. Totally recommend.
Great Customer Service and follow up, and products that deliver.
Excellent products/equipment. Great service and professionalism.
Quick installation. Very happy with the water ROS purifying system. Very happy!!!!
Both salesman and installer were friendly, prompt, and prepared
Excellent service. Excellent products. Reasonable prices.
Great customer service, dependable and great prices
Great service. Very patient and informative
Service tech was prompt, knowledgeable, and pleasant. Thanks
Great products and service.
Great customer service. Every time.
Great service from the techs service at home. Thanks
Saturday hours...priceless. Always on time.
Good interaction over the phone and timely deliveries.
Courteous, professional, responsive and always on time.
They were on time and professional. Smell and stains are gone.
Professional service and quality products
The Team over at Culligan of Troy is Fantastic!
Great service at all times!
Very professional. did perfect job.
On Time, Courteous, Did a great job
Great product and wonderful service
All my salts needs. Cheaper than delivery
Great product great service
It does exactly what it is supposed to do, and does it well.
Great products and service!
Always excellent service.
Excellent products and service
Honest, reliable service
Very good service.
Amazing!
Great service!
Excellent service!
Excellent Service!
Excellent
Friendly and helpful.
Yes
Great location
Great products and a really fantastic service team !!!!
Find a different water treatment company. The lease and service plan is a sham and they miss appointments more often than not these days. No one answers a service phone when you call. If you can get an appointment it is weeks before they can show up to fix and of they dont show up you go to the bottom of the list and wait weeks again. You will not get what you pay for. I had a service 2 months ago in which they installed a bad part. Sulfer water was evident within 2 days. It took 4 weeks to get a technician with one no show appointment in between. The system worked for about a week after that repair. They didnt show for the scheduled monthly the following week and again have failed to show for another monthly appointment. We have not had serviceable water for 7 of the last 8 weeks. This is on a leased system. What is actually being paid for?
Total reviews rating 4.5
144 Reviews for Culligan 2023:
Review №1
2022-04-09Would not recommend!!!!As far as the set up and when I first signed up in the beginning of 2020 things were fine. There was a mix up with my at the sink water faucet, which the installer was mildly annoyed about. But I asked for black and wanted what I asked for. Fast forward to the summer 2021. Service has been an absolute joke!! Salt deliveries are months late. No one ever calls back, the first people you talk to always want to tell the manager and “have them call you” and they do not. I pay for a monthly service fee for them to ensure I have their help when needed and to take care of my salt. But they have done very poorly with this. I would recommend you look elsewhere.I wish I had done much more research, between the system cost being over priced and the absolute disaster of an office they currently run there are a lot of other options you can look into.DO NOT RECOMMEND!
Review №2
2021-12-30Started our delivery service back in May of 2020 and for the first year or so, things were going great. Water was delivered on time without any issues. This past year, scheduled deliveries continue to be delayed, without reason, and no one at the Culligan office answers the phone. My messages are forwarded to a call forwarding service, but still no call back from Culligan. My family relies on this water, and my weekly trips to Home Depot for bottle fills are defeating the purpose of the delivery service. They are leaving me no options other than seeking out competitors (Crystal Rock).
Review №3
2022-02-08Im giving this review a 1 instead of a 0 because when I do actually recieve my water, the water is perfect. The reason Im only giving one star is because my water deliveries have not been on time for over a year now. No one can be reached at the Troy office, messages left never receive a call back and the bottle amounts when delivered are never correct. Culligan of Troy would not be my provider if I had other options. My family depends on this water, yet we cant depend on Culligan of Troy to provide us the services were paying for.
Review №4
2022-06-23I would really give 0 if I was able. This company and service are beyond poor! Sold us a very expensive system last June and still isnt producing clear water despite the monthly service contract they encouraged us to buy. Sometimes the water is pink, red, even brown, lots of colors but never colorless!!! I call and leave messages with the service because they never actually answer and then dont call back. It is astounding that they are still in business. So very regretful that I contracted with Culligan and frustrated and very disappointed. Save your money and go anywhere else. Thats my advice.
Review №5
2022-02-07I have a water softener that is less than a year old and it is already broken down. When I called to have it serviced they said they wouldnt be able to get to me for over a month! So now I am paying on a broken system and cant drink the water in my home on top of it. Culligan is supposed to be the best, however I would recommend trying someone else for sure.
Review №6
2022-03-30Worst company ever! prepaid yearly for the last 15 years and over the last six months they just can’t get my water delivered no matter how many times I call how many chances I give them. Then when I decide to cancel because I’ve had it they don’t refund me for three months of not getting my water delivered. On top of that it has been weeks waiting for them to pick up the water dispenser and bottles . I have to call them every single week and Rebecca decides to start screaming at me on the phone!!! Don’t use this company they are terrible!
Review №7
2022-03-25Worst company Ive done business with getting charged for service and cant even get a straight answer what is happening. Havent had proper drinking water in over a month since the system was reconnected and the day that was talked about over the phone to come fix it wasnt correct. Save yourself a headache and dont get your system from them there is other companies that probably have their stuff together and Culligan of Troy isnt them.Update: they figured out the chargers computer error and sending someone out but no time frame, so I get to hurry up and wait!
Review №8
2022-04-01For two weeks I have been trying to set up a service appointment. Cant get someone to call me back or set up the appointment. It is ridiculous. I would of NEVER went with this company if I knew their customer service was so bad.Update: They called me at 5:00 p.m. unfortunately I did not make it to my phone in time. I called right back, and noone was in the office.
Review №9
2022-01-25If you need 5gal water look elsewhere. Every monthly delivery turns into a problem. No show, no one picks up in the office and filthy dented containers that appear to be from a landfill.Take your business and buy from a different more customer friendly vendor.
Review №10
2022-01-19Since the our very first few deliveries it has been a struggle with Culligan of Troy. To having irate delivery drivers, deliveries never coming but paid for, not delivering correct amount of bottles,etc. Week of Xmas, just got home from hospital no water still.Now, again 3 messages with no call back, no delivery but paid invoice. No water prob 3 or 4th time in a row. Why? No customer deserves to be treated like this time and time again.Hello Chris. I left 2 more messages for you specifically which you STILL have not replied to which was 2 weeks ago. Your driver did not deliver the correct amount of water AND did not come in and fix the dispenser. I was promised that this would be done and still nothing. I will call once more and if I dont get a reply you have lost my business. Honestly, dont know how this company is in business with the customer service !nd delivery you are providing which is repulsive and getting denied service when I am paying for it.