Cummins Sales and Service in Albany

Review №1

2021-08-31

Let me share my experience I had with this Cummings dealer in Albany, NY.I came to this Cummings shop to get an overhead adjustment done on my t680. Since I got the truck in the shop I ask the them if they can fix an air leak that I had on the air lines coming in to the shifter, the lines is sitting on top of the transmission, 4 lines that have quick connections. All 4 of the quick connections were leaking. I had check them air lines before thats how I knew they were leaking. They said they can. I went to pick up my truck when they had finish and I start the truck up it was still losing air, I ask Peter if they had fix the air leak and he said yes, so I ask why is there no air in the air tanks then. They call the mechanic to the truck and the mechanic told me he fix the air lines, he replaced all the quick connections.Now... why would you LIE and said you fix the air leak when you did not!!!! AND CHARGE ME FOR SOMETHING THEY DID NOT FIX!! its hard to find a honest mechanic shop these days now!!!I did the favor and open up the panel on the floor where the shifter is sitting and this is what I found...I have attached some videos. they did not change of fix anything!!! I sprayed the lines with soapy water and it was bubbling with air escaping... these are videos but not sure if it will play. this Cummings wont be seeing me again!!! take a look!.

Review №2

2020-10-22

I have a 29 year old RV and the Oran generator is the original equipment. I hadnt used it much because it was running very rough. Took it to Cummins and after they worked on it a day, they said it should be rebuilt to fix it properly. I didnt want to spend the money, but I agreed it needed it if I was ever to use it again. I didnt know in May that we would lose our power for 2 days in October, so I am very glad I had it rebuilt. It ran perfectly for 2 days keeping our fridge cold and the furnace hot, plus some lights and phone chargers. Thank you very much; I would recommend Cummins to anybody!

Review №3

2017-11-14

Fantastic service. True professionals in every way.I came in off the road with a problem with my batteries holding charge. They worked me into their crowded schedule, did a complete and thorough examination of my equipment and found several minor problems that were easily repaired.They couldve gone with the first indications and sell me a while me system. They didnt. Technican, Dan, took the extra time to check out ALL the possibilities and found an obscure hidden fuse buried way up underneath my chassis, that most layman would never have identified as a fuse.They had the part in the next day, installed and got me back on the road.Dan also replaced some older worn cables, cleaned up some lose connections, all the time checking the voltage improvement of each step.Folks at the service desk were equally professional. Dave, Alexa and Eric.Also thanks to another technician, Ralph, who added his wisdom of experience in diagnosing and recommending solutions.Great team of highly skilled professionals who know their craft and treat their customers with courtesy and respect. Highly recommend these folks to everyone.

Review №4

2020-07-29

We are traveling across country in Our RV. Pulled into a service plaza to get some rest and sleep. Our generator make some awful noises last evening and then went silent. Couldnt get a peep out of it. Called here this morning to see if they could help. They asked us to get to shop before 11am. Ralph came out to check it out. Bearings blew apart taking out the rotor and bushings. Have commitments right now, but will be back in September. Fantastic staff, Ralph is extremely knowledgeable. We were lucky to find thrm and they were willing to work with our time restraints.

Review №5

2017-11-10

Great service staff. Dave, Alexa & Eric had a fully booked schedule but took me in off the road and worked me into their schedule to get my generator serviced, despite being short staffed by Cummings donating technicians to relief efforts in Puerto Rico.Service tech Roger was knowledgeable, efficient and explained everything to me. He went above and beyond and found a short in my breaker lights.These folks are top notch professionals. Ill travel all the way from Boston just for the peace of mind in knowing they did the work.Cant say enough good things about these people that would do them justice.

Review №6

2017-09-02

Have had a bunch of training here. Great training. Good service department too.

Review №7

2018-12-05

No one will return phone call or awnser phone in parts on hold for 15 minutes or more when you do talk to someone they act like you are inconvenience to them because they are busy. Even if you dont have the part numbers you need they tell you to call back when you get what numbers and they might be able to help. I have gotten the same pump from them on the company account many times including two weeks ago.person on phone could not be bothered to look up account and get numbers for me.

Review №8

2017-06-01

Not a happy camper - have a fifthwheel camper with a Cummins generator and the generator is a piece of junk!! have had it to the repair shop (1/2 day from work each way) four times, either it wont stay running or it surges like crazy - Have called Cummins direct ad have been patronized and brushed off. We cannot dry camp without hauling another generator. Would never never buy another product with a Cummins generator. oh yes and of course the warranty has run out so no one cares.

Review №9

2021-05-26

Serviced our generator, it started up instantly afterwards. No complaints at all, the waiting room was nice.

Review №10

2019-03-23

Went there for training trent is a very good instructor and everyone one working are very nice people and make you feel welcome hope to be back there again.