Custom Bandag in New Windsor

Review №1

2021-12-22

VERY UNPROFESSIONAL & HORRIBLE CUSTOMER SERVICE!MANAGER NAME IVAN IS VERY RUDE & LAZY!I wanted to swap my after market wheels with OEM wheels which i brought with me. I called them in advance and they said, bring your car and it will be done in an hour. After 3 hours they called me back and said your studs are damaged and need to be replaced. They also said they dont have it until next day morning. I called them next day morning and they said, the car is not ready. They finally called at 4PM and said the car is ready. They charged me extra for lug nuts, which was unfair because i brought brand new 20 lug nuts and gave it to them.They destroyed my special aftermarket lug nuts and threw it in the garbage without my consent. When i asked, i want my lug nuts back and the manager try to justify that it was bad lug nuts so we threw in the garbage. Well obviously you guys destroyed it!!. Regardless, who destroyed they should have asked me before throwing into the garbage. Those were special lug nuts and were expensive! They gave me back my lug nuts the next day but not all of it.Also, they did not put my after market wheels back into my car. If i wouldnt have asked, they probably would threw it away those wheels too.When i asked the Manager politely to put back my wheels back into the car. The lazy guy only put one back and i put the rest. Whereas, in other tire shops, they do it for you.

Review №2

2022-05-17

Great professionalism, super fast service, amazing service

Review №3

2019-04-04

I went there to get my tires balanced. I was charged $30.00. I was told that I should replace tires and rims were bent. Great advice, duly noted! Still wanted my tires balanced though. Ill straighten the rims, and replace tires when I have $1700 to throw at it. Until then, can you just do as I am requesting?I guess not!

Review №4

2018-09-05

I went to this place with every intention of purchasing 10 new 24.5 tractor tires for my Kenworth. The folks at the desk turned me off completely with their apathetic attitude. Plus I didnt get a welcoming feeling. I had some questions and after I posed a few they acted like I had reached my quota and were no longer bound to answer any more. So, I went somewhere else and spent $5,800.

Review №5

2020-11-09

Very professional extremely costumer oriented fully stocked tires best of all super fast service and reasonable prices. Very glad to find this place.

Review №6

2018-08-08

Great personal with fast reliable service. The manager got the truck in promptly and back on the road. If you are in the area and need a tire or 2 this is the place to come. Thank you to all at Bandag!

Review №7

2017-10-04

The owner and receptionist were very friendly and considerate regarding a challenging pickup. They were very concerned about securing delivery of goods.

Review №8

2018-05-26

Excellent service, professional staff, very friendly, helped with my newer tires.

Review №9

2018-12-12

Always quick and professional service. Mike has always treated us right.

Review №10

2019-08-17

Great tire shop! Fast service for sure.