CVS in Yonkers
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Yonkers, Westchester County, New York, US
Site: https://www.cvs.com/store-locato...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
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This review is for the Pharmacy. I understand the possibility of delay due to Covid-19, however every time I had a prescription filled there for the past year, they were out of stock of my medication and I was stuck waiting for DAYS. Also, there is no excuse that I have been calling for 3 days and put on hold for almost an hour each time, only to get a hold of NO ONE. I spoke with a store manager that tried to pass my message on to the pharmacy, but nothing. This is a serious matter for medication and to be ignored in every attempt is uncalled for, especially if this place is “24/7”. I will never give this place my business anymore.
Multiple times Ive arrived at this location to pickup medication that I was told was ready over the phone and it is not ready when I get there.The Pharmacy has no regard peoples time and has given incorrect doses of medication. I watched 5 people yesterday with the same issue of misinformation and incorrect dosage.(How do I know? There is NO confidentiality practices at this location, you just shout out to the world what you need and what you came for there.) OVERRALL: If you dont have to go to this location do not go. I am going to leave CVS altogether for 2yrs theyve had issues and I am done.
Almost 40 min wait to pick up my prescription… never going here again the workers in the back are just talking about quitting their jobs rather than moving quickly and helping the customers never again worst service ever to pick up prescriptions
Made an appointment for four flu shots. Pharmacist tried running my prescription card instead of my insurance cards first. They called everyone else who came after us. We waited one hour before my children were called. I had to interject to question why when the pharmacist knew we had waited and willingly took everyone else. This is extremely upsetting and I had to ask if we were being discriminated against.
The woman I just spoke to in the pharmacy dept. was very rude and unprofessional. What happened to this CVS location? Used to be a nice place with a nice and respectful staff.
This location is horrible the pharmacy never picks up the phone even late at night when you know no one is there. They never have prescription ready when they are suppose to and the staff isn’t helpful. The rest of the store is dirty, i was disgusted. The staff is rude and expect you - with a wagon bc they don’t have baskets - to get around blocked aisles and when you ask them to move some of the stuff they tell you there is a whole store for you to walk around to get to the spot you need!! They never offer a bag either
One of there cashiers Casandra was lovely and was very calm and collected and friendly we loved the attention we got, you should get more people like Casandra
While it is not my designated pharmacy, I have been here white a few times in the last 3 years. It doesnt matter what time of day you decide to pick up, theres always a long line at pharmacy.
This CVS store is missing something. I cant quite figure it out. But it may be a lack of quality management keeping the store in order, neat, clean and organized. It is certainly convenient for people in the area but a just doesnt have the CVS touch. It is a big store and the aisles just go every which way and it lacks a customer friendly pattern. They now have groceries which tend to be high priced. What more can be said? Its on a busy corner in North East Yonkers next at the Tanglewood shopping center. Give it a try if you dont get your medications theyre already!.
Near my home. Unfortunately some staffs in the pharmacy very very rude
Destroyed POS machines which do not accept Apple Pay, long wait times, no social distancing kept in store and patients wait for more than 30 minutes to pickup medicine while in the pharmacy other clients check out groceries.
One of the better options around, less staffing issues than other local locations.
Its cool that this location is open 24/7 but the lines here are really long. They dont have many registers open at once, no self-checkouts either. I have not had to wait this long to buy some regular stuff at a CVS before
I came in to return nicotine patches purchased but never used. They would not let me return it. It was purchased from them not used why can’t I return them if not used ? the managers name is Jahomy. he was rude to me and lied straight to my face. i worked for 3 different cvs’s and i know that returns are allowed without a receipt as long as the item is not opened and returned quick.
Would have been a normal experience if I did not have Joe Almanzar as my cashier. Went at 10:15 pm and purchased one item and he did not say one word to me, no “hello” or “how are you” of any sorts. Then I asked if I can use my coupon, without saying sorry or even a single word, he canceled the transaction. I waited until I realized I had to type in my phone number to bring up my member coupon, which he did not verbalize at all. When he gave me my reciept, he did not say one word at all. My boyfriend was then making a separate transaction and he did not ask for his cvs card, as he also didn’t with me. I asked if i can type it in and he said “it’s not going to do anything” , which I then responded that I usually just type it in anyways and sometimes I get coupons, cashiers ALWAYS ask me to type in my number. He rolled his eyes as my boyfriend asked to start the transaction over. He then told me to relax when I told him next time he can just ask me to type in my number as any cashier would normally. If there is going to be someone there at night, he should be a good and friendly worker, like the gentlemen next to him who seemed to be in a fine and normal mood. I then read his name tag and said i’ll call about him tomorrow and he said he didn’t care and that I could call and complain if I wanted to, and he laughed it off and sarcastically said to “have a good night”.
Worse experience at the pharmacy counter I have ever experienced in my life!!! The level of competency and lack of courtesy is beyond my comprehension. After waiting for over an hour and a half, talking to 4 different people behind the counter and having my dr resend the prescription I finally got my prescription. Now livid, I ask for a manager who unapologetically stares at me blankly and repeats me when I said unacceptable... No follow up. No Im sorry. No nothing. I was and will be the first and last time I ever use this cvs!
They have meds, candy, great pharmacists, and my receipts be looking like phone numbers with all the coupons for things I think I need.
I bought pre natel vitamins from cvs . They sold expired product . That is cvs own product . They are very irresponsible and the did a big mistake that is selling the expired medicines
Very well stocked and I always find what I need; customer service - the man at the pharmacy counter, has been very helpful every time. (this reviews store visit time is about 5 am in the mornings)
This 24 hour CVS has a much better selection of merchandise than neighboring CVS stores. Customer friendly employees and plenty of parking.
Worst CVS in Yonkers . some cashiers are very obnoxious and talkative and loud. I can name the cashiers her name is khizra , looks like she has no professionalism.
The worst service long waiting time no problem solver farmacy very bad service update april 18 this place is getting worse 20 people waiting in line 1 cashier dealing with customers and other cashiers walking around the store doing nothing while 20 people waiting in line .
We were sent here by the 1703 Central Park Ave. location because they could not fill our prescription for whatever reason. The pharmacy at 2290 Central Park Ave. left one of the prescriptions we paid for out of our shopping bag.
The pharmacy at the location is absolutely horrible! Never filling a prescription again at that CVS
Its impossible to talk to someone at the pharmacy when they dont pick up the phone. Was on hold waiting over 45 mins.
Love this store. I shop here a few times a week (I work nearby) and the cashiers are always so friendly.
Was there just a couple of days ago and service was good and friendly.
Manager, you need to put a garbage can outside in front of the main entrance so that people do not throw all their garbage in the shopping carts
This location is alright. I feel when I usually go in here they stew understaffed because it always usually takes me 5-10 minutes to check out.
A standard, larger size CVS. All you would expect. The lines do tend to go slower than most other CVSs.
I liked this location because its very large in size . The inventory here is great and they have a large selection of items . They do need to hire more employees
Never picks up pharmacy phone, you wait on line forever to pick up prescriptions.They need some organization
Prescriptions are never ready. Make you wait long hours in the store. Staff arent very helpful and could careless.
Its 24 hours! Both pharmacy and the store but those staff working over there is not good. Poor customer service
They have everything you need but prescription s are cheaper at Walgreens
Good cvs. Fast rx need more cashiers
Open 24 hours, has all you need, has a nice and clean shopping environment.
I recommend off peak hours or youll be waiting on a long line
No one in the pharmacy ever answers my he phone.
They got anything you need. Price for scripts exsoensive
Your Guys in this location are very expensive
Pharmacy NEVER answers the phone, ever.
CVS is now where Nathans used to be.
Horrible
Great customer service
Good
Great selection
Total reviews rating 2.8
57 Reviews for CVS 2023:
Review №1
2022-06-06Been to this CVS a few times. Overall its a good place to go to. Getting prescriptions from the pharmacy usually takes time and it is preferrable just to let them know you are waiting and then get back to them.
Review №2
2022-06-26This CVS location is filthy. Every time I go into the bathroom there is urine and fecal matter all over the place. I almost left and went across the way to Dunkin Donuts to use their facilities. Unfortunately, the lady waiting outside the bathroom had to bring her 3 little girls to the bathroom with her since they had to use it. CVS talks about CVS health. The bathroom is very unhealthy with the filth that is constantly there. Honestly, I know CVS facilities are closing in a year but why do you have customers and employees in filth. If there is a lack of staff, the manager should clean up the bathroom!
Review №3
2022-06-09I would give this location zero stars if I could. Their customer service is horrendous. I went there today to pick up an order from online and also exchange two shampoos that I had picked up at a different CVS the other day (Im doing a gift basket for my mothers birthday today and realized that a different variety of the same line was probably better for her hair). I get to the cashier and explain the exchange and she flat out says they dont do exchanges. I questioned it because it sounded odd and she said it was corporate policy. I pulled up ye olde coporate policy on my phone and it clearly says that you can return or exchange within 60 days with the receipt. I bring this to her attention and she gets so nasty and asks if I want to speak to a manager (like I just made up their website). Even the manager gave me attitude about it and finally seemed like she was going to do it and then she came up with that I had to return it and then buy the other items because an exchange would mess up her SKU counts because it wasnt the same shampoo. So, I can return the two shampoos and buy back two others ones and that doesnt alter her SKU count in the same way as an exchange? Also, I had coupons on the original purchase so the buy back would have been more expensive. It was an even exchange and I was treated horribly. I left and called corporate and they confirmed I should have been able to exchange the shampoo, regardless of it being a different variety. I think Ill just stick to Walgreens from here on out.
Review №4
2022-06-29Its CVS! What can I say about this store that anyone who doesnt live under a rock doesnt already know.Nothing extraordinary, just convenient and reasonably priced. Its CVS!
Review №5
2021-11-20They definitely need cashiers. There are self service registers but it takes long sometimes because people have trouble with the register. It then becomes a very long wait. I went in several times and no matter what, even if there are couple of people there, its a problem. As for the pharmacy, I will never have my scripts filled there. I even scheduled my covid shot twice and when I called to confirm, I was told I was not on the list. Thank God for my neighborhood pharmacy Value Plus, I was able to get my shot with no problem, in and out. Thank you Abdul!!!!
Review №6
2021-11-05My experience with this CVS is good! Sometimes there is a wait but not too long. The pharmacy staff are curteuos I have never had a problem with them. Some customers are a bit rude.
Review №7
2021-08-15This is the train wreck of all cvs stores. I dont understand why the isles are filled with boxes and things when they are open 24 hours and she be doing a majority of the restocking on the overnight.I understand that the staff gets paid hourly but maybe the cashiers should be paid by the number of customers they care of because they are slower then molasses.Lets talk photo orders, 8/10 times they are not ready or messed up in some way or you get a message saying they are ready for pick up and when you arrive you get told the machine is down so your pictures are not printed.Now the pharmacy, CVS needs to get their act together with the auto messages. I got a message that my script was ready I go give them all my information and she said they have nothing. I play the message and the tech told me, oh thats not us thats a machine calling you. My mouth hit the floor, I know it was not you but it was CVS calling telling me my script was ready, she went to tell me that I have a script pending and does not understand why the machine is telling me ita ready.Help this store please!
Review №8
2021-10-13Management needs retraining or replacement. The pharmacy is short staffed and overworked. The line is always backed up. This is unacceptable, especially during a pandemic, when people need their medication and or covid shots! The pharmacist and tech are running around, without a break, or chance to sit down.
Review №9
2022-04-07The pharmacy has the worst customers service. They are rude on the phone and not very helpful. Prescription are never ready on time.
Review №10
2021-08-02This is a nice, big, well stocked store that has easy parking. It would be an 5 star experience, but the lines are always too long. If you have the time and dont mind waiting, this is a good spot BUT if youre in a hurry, avoid it.