Wheelchair-accessible entrance
Yes
Darel Salam Travel in New York
Phone: +1 212-725-2022
Site: http://darelsalam.com/
Site: http://darelsalam.com/
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (41)
Dar El Salam made our Umrah experience unforgettable. From bookingnproxess, visa, airport greeting, hotels, food , transportation, Ziyarah, Umrah everything was systematic, organized, carefully planned.I would always choose Dar El Salam in a heartbeat
Amazing travel agency. Super friendly and accommodating. Wouldnt trust anyone else to book my travels. Ive been to Spain, Jordan, Palestine, Saudi Arabia and China with them. Planning to go Uzbekistan next year.If you miss a flight they are able to quickly help you book another so you dont potentially miss another connecting flight. Also they have great relationships with many different airlines.They have a strong network of tour guides all over the world. And their staff is there at the airport to bid you farewell and to receive you at your destination.Website makes it super easy to browse for trips and to book. They also dont hold back on gifts and other nice personal touches like dictionaries to tackle foreign languages.Conveniently located in midtown they will help guide you through tedious visa processes.
I was not too satisfied with Dar El Salam services. From the start, when trying to make arrangements for a customized tour package, the agent I was working with didnt give me the opportunity to consider several different travel arrangements as she was not open to reworking and representing different travel options. When I asked for a second option, the agent told me dont waste my time. Its customary when working with travel agents that there will be some back and forth in reworking the plan/schedule to meet your travel needs. After I pushed back, she then appeared be more open to offering a second travel option. However, this was disappointing because after that incident, I didnt feel my questions for more details were welcomed. As such, I didnt receive the optimal package I was hoping for.Also, when we arrived at the airport in Cairo to meet our driver/guide, we were picked up by a completely different company called Memphis Tours. However, at no point did Dar El Salam tell us who to look for at the airport, or what sign they would be holding. This was poor business practice-- when going to a foreign country, youre always warned about being safe and extra cautious, and to not go off with any strangers. We were approached by someone with a sign that said Memphis Tours. This person stops us and says Im picking you up. I was initially thrown and then asked what names he had of the travelers and he couldnt tell me. That made me suspicious. So then I asked how he knew it was us, and his response was cryptic. At that point, we had to have this person prove that he was commissioned through Dar El Salam to pick us up. He pulled up an email/text that had all of our information in it. But at any rate, for our safety, we shouldve been told by Dar El Salam what company to expect for pick up.From Cairo, we traveled to Istanbul. Both the tour guides in Cairo and Istanbul didnt display a certain level of social awareness of the their customer. The trip should be designed to serve the needs of the traveler, but it was if the traveler was serving the needs of the tour guide. At times, we felt hurried through different tour sites leaving little time to observe on our own, talk among ourselves as travel companions and take pictures. The tour guides had a standard narrative they offered during the tour and it didnt seem like they were willing to deviate from that plan even when us as travelers had different interest. When we would ask questions about other things not covered in their standard narration, our attention was brought back to what the tour guides wanted to cover and not what we as travelers wanted to hear about. Unfortunately, this made the trip a little less enjoyable because I couldnt take in the scenes at my leisure or hear information about the things I was particularly interested in.
I had a one week trip to Egypt including visits to cairo, Aswan, Luxor and a 3 day Nile cruise booked through Dar es Salam travel.It was an excellent experience and the credit goes to our guide Mohammad Salah.Overall it was a 4 star experience.There were a couple of issues which need attention from Dar es salam.The cruise ship maintenance was poor with leaky and substandard bathrooms. We were promised to be in Moven Pick cruiseship at the time of booking and paid for it but found ourself in Hamees operated by Moven pick and that made a big difference. Would not expect that from Dar es salam.The hotel in Cairo where we stayed first night was substandard and I would give that hotel a 2 star rating.
My experience was great, I have used their services three times, one Hajj and two Umrahs Alhamdullia.This agency has knowledgeable staff and their mission is to provide the best service possible, by caring staff members of their team.From planning, flights, hotels, etc. The best and Only the best Alhamdullia.The Sheik are learned and very knowledgeable in Islam, a real treasure.My life is better and I am striving to be a better person, because of my experience of being with knowledgeable leaders, Mashaallah.I had the pleasure to be with Sheik Dr. Reda Bedeir and Sheik Saad. Recently young Sheik Ahmad, a warm, thoughtful and knowledgeable leader, thanks Dar El Salam. I also did a third country with them, Turkey and Dubai, amazing.I am grateful for the five stars hotels, delicious breakfast, snacks in the room, and the coordination of the staff to make my trip successful and easy for me, Alhamdullia. I highly recommend this agency and definitely plan to use them again.👍👍👍👍👍🙏🙏🙏
It was the worst experience ever for my elderly mom traveling with Darrel Salam as a matter of fact it was terrible,so unorganized,unprofessional basically they don’t care if you live or die they got your money that’s all they care about,honestly I won’t recommend it to no one.
Just got back from an amazing very well organized Umrah trip by Dr.Safia Zaghloul and Dar el salam!Thank you so much for the best experience ever and looking forward to perform hajj with you and Dr Safia soon yarab 🙏❤
Some disrespectful, nonprofessional, and insincere staff work there managing group trips, and they don’t seem to care about this.
This review is a based on personal experience with my family when they performed Hajj in 2016. Its amazing how they take care of all small details, extremely organized. Friendly staff, feels like family. Would very much recommend.
The agency was very good and help us through our preparedness for the travel but one of the gentleman days seem to manipulate how much we should pay a couple of hundred dollar which is I think thats very unhealthy for his soul
I was upgraded to a five star hotel while we were in Makkah and it was the first time I experienced a hotel of that quality. I felt so blessed to be in the holy city.
Dont buy any tickets from this is worstWe purchased ticket from this travel agency take a was my family a flight a connection connecting flight from Dubai to Karachi and when my kids ask for drink they were asking for money because they say on their flight they have to pay for any snack or anything this is I never anything like that in my life now my familys coming back on September 3rd I just find out that they are separating my family from sitting arrangement I have 4 Minor kids that flying with their mother they put everybody separate on a plane they telling me that I purchased a ticket for the flight but I did not purchase any seats I pay $8000 for the ticket and this is what Im finding out if 18 hour flight and my kkods and my wife they have to Sit separate, I spoke to the airline theyre telling me that it was the travel agency for their this something wrong in there and this is why Im facing this issue so my suggestion is do not buy anything they can to rip you off I will be following a lawsuit tomorrow as soon as possible for that.
Better than this you can’t find.
Excellent travel experienceSalute Hajj Mostafa..I am proud of knowing you and knowing Sozan ....I am looking forward to do UMRA again....with your Company....
I love how nice people working here are. They really care for your time and comfort every step of the way. I would travel with them again for sure.
The best travel service I ever seenVery very professional peopleWith Dar alsalam you in a good hand
Treated us like family. Very great service. Would recommend for everyone. Thank you.
They are the best at organizing Hajj & Umrah in the industry.
Respect
They take care of everything... travel with ease.
Best Travel Agency! 🙏
35 year in business, not a single experience. Very professional services.
Amazing umrah! god bless you all!
Exceptional experience. Highly recommend.
Excellent experience. Excellent people.
Good
Love the people..
Best in towns
No comments!
Great Srvice
I booked an umrah for my mother, who is six years old and traveling alone, and before I booked, I asked someone who would help her. They told me of course and not.The important thing is that I went to New York airport, there was no one from the company. It didn’t matter. I spoke to my teacher, Rahima. She told me, don’t worry about anyone waiting for her in Jeddah. I arrived in Jeddah, there was no one waiting for her. She sat around for anyone from the company, and there was no one, and the plane was going from Jeddah to the city. Al-Madina bought a line from Saudi Arabia, and no one knew how to do the application in the kindergarten and the Umrah (We trusted and performed Umrah) even though I had their home on the mobile before you traveled. The important thing is that he tried to help her. I went to Mrs. Rahima to get my mother into the kindergarten. She said what do you bring her, and you know that I have a lot of people with me? The important thing is that my mother graduated and walked.They traveled to Mecca, no one asked about it, and no one knew how to do it on the phone because of the Umrah, and no one was helping her or asking about it while she was walking in the hotel. The important thing is that you ask them to travel and return to my nation. No one says anything. I am supposed to be with a reputable company, and they treat people with respect. I pay 3,400 dollars to see my mother for a pilgrimage. I can’t help knowing that there is a man and his wife going out for Umrah with you, and paying 2,700 is the two of them, which means much more motivation and disrespectful treatment. I am not old, I pay more, and my mother does not do Umrah, and no one helps her. Well, I am with a company. Why do I not want to do reviews on your page or on your website? Please, I want the director of this company to talk to me, please, and I also have the right to know why I pay more One, and it is my right to know that I am my mother. When someone will come back, someone will tell me the dates. Where and what time will they meet? Thank you. I am waiting for the owner of the company to talk to me
Total reviews rating 4.2
41 Reviews for Darel Salam Travel 2023:
Review №1
2022-03-29Really great experience...couldnt have a better group of people booking your trip and leading the tour. Definately going again
Review №2
2021-12-28Extremely helpful. The dinner near Jab-al-Rahma under open sky was a pure delight with electrifying speeches and prayers. Everyone was extremely helpful and they are super responsive. We are extremely pleased with overall quality and the professionalism of DarelSalam all thoroughout. Suleiman in operation is extremely responsive and very prompt. So was Omar with Tawakkalna App and Eatmarna App. Dar El Salam is number 1
Review №3
2022-05-13Splendid experience! Great work Dar-El-Salam. Saleh is the best group leader ever!
Review №4
2022-03-03The travel agency was very helpful. The staff at Madinah, Mecca, & Jeddah helped me with all of the basic necessities such as transportation, my luggage, and of course equipping my vaccination ID. The trip was very well organized and everyone there is extremely good-hearted. Muhammad Asif helped me a lot with the things listed above, he made sure the trip was organized and went right as planned. Sheikh Omar was also another individual who helped the group with the passage around the Umrah, we never ran into any trouble, it was easy. God bless.
Review №5
2022-05-14Great experienceMy brother and I completed our first umrah trip with them, we are happy with the services provided. Brother Saleh and other leaders are very knowledgable and our trip was well organized. Highly recommended.
Review №6
2022-04-06Horrible ,horrible and horrible. we travel from St louis for umrah. they charged us $21000 for three people with 3rd class service. 10 hrs lay over on jeddah airport before departing for Medina than from mecca station to hotel took 3 hours because we all were waiting for buses. Infact travel time by taxi is hardly 15 min from train station to haram. on our way to USA 8 hours lay over on doha airport. hotel they provided were not good. We were traveling with our 74 year old mother and it was so un comfortable for her. If there is option of zero star i will give them zero star.
Review №7
2022-05-17Overall was a great journey, just a few suggestion if possible; being more clear on Missing any of steps while performing Umrah and what damm or sadqa needs to be paid. Taking people for Mazaarat in Mecca, it was too quick and the Microphone was not clearly heard. It is better to go to three places rather than driving by so quickly without knowing what was there. I missed all the sights in this trip and couldn’t hear clearly the guide who was talking on microphone. I would suggest to get the same head set for anyone who is in charge of guiding or talking about each places. Thank you!
Review №8
2022-01-08It was wonderful experience to travel with Dar Ul Salam. Especially Najma Quershi and brother Saleh helped a lot throughout the scared journey. I am very thankful to Darulsalam.
Review №9
2021-11-18Top notch agency. We went for Ummrah on 11/4. Outstanding service. Superb hotel accommodation both in Medina and Mecca. Top notch religious leader , Saleh, Canadian born lives in Medina. It was flawless. Use them. Sister Huda made the arrangements.
Review №10
2021-12-16Was hard to even get them to reply to an email. I was told twice that info will be sent to me, and still nothing. Now no one is picking up. Very disappointing experience so far, can’t keep your word when it comes to an email? You need to remember what product you provide and who you are accountable to.. def don’t want you involved in my spiritual experience.