Delivery
Yes
Davidson Ford of Clay in Liverpool
Categories
Location on the map
Liverpool, Onondaga County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Phone: +1 315-860-0096
Site: https://www.davidsonfordclay.com/
Site: https://www.davidsonfordclay.com/
Opening hours
- Monday:7:30AM–7PM
- Tuesday:7:30AM–7PM
- Wednesday:7:30AM–7PM
- Thursday:7:30AM–7PM
- Friday:7:30AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
Completely resolved an issue from an earlier disappointing visit. Brought in a more experienced technician who found the problem. Replaced two sensors and didn’t charge me a dime. Excellent support to a long time customer.
As a young person buying my first car, Mr.Rupp and the rest of the team was incredibly helpful. Called the moment my car was in, and I pulled away a day later. Great experience!
Ed and Doug did a great job getting me my new bronco sport both were very knowledgeable and they made the car buying experience a pleasant and hassle free one ! Great people to do business with!
Horrible service experience!!!!! The guy frank gave me attitude every time I called to check on my car ! It was like I was a bother to him. Didn’t make me feel like a customer. Also kept telling my dates for my car only to be lied to over and over. DO NOT TAKE YOUR CAR THERE TO FRANK
Decent experience, mark was my salesman very nice man, little on the quiet side. Reason I took off a star was I never received a call from service to schedule the first appointment Im supposed to get for a oil change, they just did it without contacting me. Also asked for a couple prices on items for my truck(tonneau cover) never heard back from the salesman. The rebates were best in area, one of the main reasons I made my purchase here.
Awesome sales people, no pressure. We purchased a super duty here recently and are quite happy with the whole sales and finance process. They really went out of their way to help us get setup with our fifth wheel too. Definite recommend!
If Davidson Ford were the last dealership on earth I will still walk where we I need to go. I have never had anything fixed correctly and been there many times for the same thing and was told I needed parts when they were just replaced by my local mechanic and brought my truck in only for recalls. I couldn’t believe I was told I needed new brakes after 5000 miles from being new. I will buy GMC from now on
Shop was very clean and service people very attentive. Answered all my questions at drop off and at pick up. I was hoping that the vehicle would have been washed but that was me hoping for a little extra after the 60K service.OH WELL maybe next time.Good service.
Dropped my vehicle off yesterday to have the motor worked on under warranty. I got a text message a few days before our appointment giving us information about a loaner vehicle while the vehicle was getting worked on and giving me the option to do so. My fiancée dropped the vehicle off yesterday and they told her they don’t and will not have any loaner vehicles to give out and they had no answer about the text we received! The vehicle we dropped off is our daily driver and now we don’t have a vehicle for over a month…. Horrible experience and they even suggested we rented a vehicle from enterprise out of our own pocket!! Unprofessional and unorganized and truly a big headache
I purchased a 2021 Ford F-150. My buying experience has been better than anticipated. My sales person Anne Lagatella actually took the time to go over two trucks line for line explaining to me the differences in the two vehicles. No pressure sales and very easy to deal with. I will definitely recommend and purchase again with Davidson Ford in Clay New York
This is the worst dealership to ever bring any vehicle to! The customer service sucks! There is no communication what so ever! Nobody talks to you like you are a customer! They had my truck for 18 days and i just get it back for one of the problems i had it in there for! And its still not fixed! There is a recall on this truck that they said they cant fix! I wouldnt advise anybody to bring their own vehicle there! Ever! Jim that i dealt with in service just gave me excuses every time i talked to him! Which i had to reach out and try to get in contact with myself , not the other way around!!!
My family has bought 3 vehicles from Davison Ford of Clay and we’ve all had a pleasant experience every time. The sales team are all very helpful and kind. The service department is very good too and their service prices are great for a dealership. Very affordable. Ford definitely makes a great product!
Smooth process thanks to the staff at Davidson Ford. In a time with not a lot of inventory, they were able to get me into my dream vehicle! The finance department took care of my trade in and everything went so quickly thanks to Mark and the Davidson team!
I left my car the entire day for servicing at this facility and nothing got done. When setting up the appointment, I was advised to leave the car as early as possible. Accordingly, I dropped it off at 7:30 AM and by 4:30 PM I was being told there wasnt enough time left in the day for diagnosis.I learned that my car sat at the facility for more than 6 hours before anyone noticed it. As if that were not enough, two (2) technicians tried to find the reason why the cabin heat was not working but neither was successful. By this time, it was close to closing time and nothing could be done. As a courtesy, I got a no-charge state inspection (which, for some reason, took 2 hours to complete) but even that did not make up for the $80.00+ I spent on taxi fare that day.Over the course of the day, I never received a single call or text message with a status update. The only reason I found out about this was because I took the initiative to call around 4:00 PM.Very disappointing for a Ford dealership! I will not return here for anything!
Brandi in the Ford service center is excellent. I get her every time and I am lucky. She actual listens and takes notes of what I need done on the car. She keeps me updated by text and asks me my time range for pick up. You should ask for Brandy to be your Ford Advisor.
Went in for a oil change and asked them to check everything out make sure it is ok for a trip to Florida.They did the oil change and rotated the tires but never check tire pressure.All 4 were below specs and one was real low.They never set tire pressure knowing I was going on a long trip.
Repair was affordable and done quickly. No hassles. Staff was polite and well informed and willing to answer any questions I had. Honest and reliable.
Have had a vehicle in Davidsons body shop for 7 weeks for a minor collision issue. Was guaranteed truck would be done by November 15th as this is a company vehicle which needs to be ready for plow season. Have contacted them by phone approximately every 10 days. This past Monday I was assured the truck was going to detail on Thursday and I could pick it up on Friday. On Thursday I contacted them and they told me the truck had to go for an alignment. I showed up at Davidsons body shop Friday morning to find out that my truck was not even ready for paint yet nowhere near completion these people had been telling me stories every time I called as I was in Davidsons body shop I observed at least 30 disassembled vehicles and zero techs working. I asked where are your techs, no good answer. I confronted them and said do you have any techs,they assured me they had techs coming in later in the day. This is absolutely unacceptable. They are taking in vehicles and they have no one to fix them. My vehicle has been in that body shop for 7 weeks. They claim they are having a hard time getting parts. At this juncture they have all the parts for my vehicle they just have nobody to reassemble it. No answers on when the vehicle will be ready. Horrible experience. My insurance company paid Davidson 5 weeks ago. In my opinion Davidson collision is in a poor financial situation as they are collecting money and not fixing vehicles. And they have to keep taking on new collision jobs even though they have no technicians because they need the money.
The service at this dealership was horrendous. After multiple miscommunications I made the decision to buy out my lease, as I enjoyed the vehicle just not the dealership. The check was brought to the dealership and cashed and I was told I was all set several times. A month and a half goes by and I get a notice from the Ford credit company I have an overdue lease payment and received a notification of a lease extension that needs to be completed. I called Ford credit (who were great) and they informed me the dealership never notified them of me buying my lease out. I called Davidson and they made several excuses to why this could have happened, yet I had the invoice of sale. Aaron in finance did his best to correct the issue, but after several unnecessary trips to the dealership, it was too little too late. It was like they have never sold a vehicle before. I called Ford to file a formal.complaint and after I explained my issue they told me that they were embarrassed of the issue and recommend to not buy a vehicle from there again. Ive now heard from many other people that they also will never be going back to Davidson either after their issues. Im sure there are many smooth transactions, but there is a big risk dealing with this dealership. Good luck.
Cheryl White was a wonderful salesperson. She was prepared and had things ready ahead of time, as she said she would. When we came in and she had other customers, she managed multiple parties at once well. She was professional and easy to communicate with. I dont think I have ever bought a car so easily and so fast. I appreciate that my car was clean and ready when I came to pick it up. The building is new and there is a solid selection of vehicles. I LOVE my new Explorer. Thank you!PS I plan to get my oil changes from this location so hopefully that goes well too.UPDATE: 10/26/2018 I recently had my car serviced at this location and was happy and impressed. The staff was friendly and helpful. They went above and beyond and did more for my car than I asked (I had an interior detail done). The waiting room was convenient (TV, chairs and tables to do work) and the bathroom was clean. It was easy for me to work while I waited for my car. I will continue to bring my Explorer to this location.
Annual vehicle inspection was done with a minimum wait. Service department even made fresh coffee for me while I waited.
I worked with Matt Rupp at Davidson Ford to get my new Maverick. Matt was great, easy to work with and everything went smoothly.
If you are in the market for a Ford, then you need to check out Davidson Ford of Clay. They have a large selection of new and used fords and other brands as well. I just picked up my new F 150 yesterday and the entire experience was excellent. I would like to thank my salesperson Joe Bovalino for all of his help and guidance with my purchase. Please see Joe if you are in the market. He knows the products and will help you find whatever fits you needs and budget. Thanks Joe and Davidson Ford.
Waited in waiting area til my oil change was completed. Comfortable, but thought the 2 hour wait was a bit long.
Just WOW - I posted a “HORRIBLE EXPERIENCE IN SERVICE DEPARTMENT” 3 years ago - THEY ARE WORSE NOW - They quoted me $2600 for the power steering issue that Good Year Service troubleshot, explained the error code to me and repaired it for $300 - JUST WOW - terrible customer support! The story…Dropped my car off for a power steering issue - had an estimate from another ford dealership already - the Davidson repair estimate was 30% higher on every line item. I declined, expressed my frustration on the overcharge of the estimate. Paid for the diagnostic fee and NOW is when the FRUSTRATION REALLY STARTS - I cant find my car outside where they told me to look, then they couldnt find my car, so finally 20 minutes later they found it on the other side. I try to start the car, battery is dead, NEVER HAD AN ISSUE WITH THE BATTERY until Davidson touched it. I go back in get the service guy he jumps it, I ask to get it documented on my bill of sale. 5 service people and no one can do this but the manager who will be with you momentarily - who was at lunch and didn’t want to be bothered - so 30 minutes and still no manager - it seemed the service guy (Jesse - RUDE and unprofessional) was purposely making me wait while smirking. I was asked to wait outside since I was an upset customer and being vocal about it. I had to start getting loud and irritated then all the managers came out to help by telling me tough luck to bad you had to wait past your lunch hour the customers time doesn’t matter. After reading thru some of these reviews overestimating repairs is just a side effect of bad management. Not certifying and training the techs properly why should they - just overprice the quote shotgun the repair - its only the customer that suffers if they catch it and oh yeah batteries just die all the time at the Davidson Ford Service center - Once again JUST WOW
Jim Barrett was a pleasure to speak with from the service department. He is attentive and professional. Thank you for hearing me out Jim, very much appreciated.
I contacted the service department on 5/17 and spoke with Ashley. I explained the issue I was having with my 2018 Ford Ecosport of which is leased from Davidson. Ashley explained she could make an appointment but I would have to leave my vehicle there since it could be an electrical issue. I asked her if the service department could at least look at the vehicle to assess it. Again, she said I had to leave the vehicle there to do that. I explained to Ashley I didn’t have another vehicle to use and I need A vehicle and asked for a loaner. Ashley stated “we only give out loaners for engine or transmission issues.” Ashley showed no desire to provide any help with getting my car serviced other than leaving it at the garage. I understood that the car had to stay at the garage but Davidson Ford does not take into account people with disabilities! No shuttle or other transportation was ever suggested. My husband had a stroke and has dementia so it was vital for me to have transportation!Later that day I called back the service department and asked to speak with the service manager. I got his voice mail and left a message to call me back. The service manager NEVER returned my call. Today, 5/21, I still have NOT received a call from the service manager.Long story short, I went to another dealership and they immediately scheduled me an appointment the same day I called, shuttled me and my husband to and from the dealership and ultimately diagnosed the problem the same day! In addition, I was not charged ANYTHING! The service manager worked with me directly and provided excellent service to us.I will never lease another vehicle from Davidson Ford due to this horrible experience! What if I had a serious disability? Would I have been accommodated with transportation? I think NOT! Once my lease is fulfilled at the end of this year I will be turning the vehicle in to the dealership that accommodated me today. They clearly understood my husband’s disability and my difficult situation.Davidson Ford needs to address their customer service issues because it is horrible!
Excellent salesmanship at Davidson Ford. We will be back for our next vehicles, and the ones after that! Outstanding!Edit: 2/14The above review was for my last vehicle. As I said, we again went to Davidson Ford of Clay and the service was excellent. The team was helpful and made the process flawless.
Absolutely the worst service department I ever had to deal with. Jim who is the truck service manage should not be in that position. I brought my truck in two times to fix the same issue. First time I scheduled the appointment was with Jim on Friday before July 4th he told me they will keep it over the weekend assuming they would work on it. Turns out they don’t work weekends and my truck was never worked on until Monday when they told they could not fix it needed more parts. Once parts came in I scheduled the appointment 1.5 months out, dropped the truck off the day before two weeks later still no call. I call them Jim tells me he would look into it and call me right back. No return call. I call again speak to the manager he informed me that my truck was not worked on because they needed to order parts for another car. What that car has to do with mine I still can’t figure out. Also tells me I would need to reschedule again. Absolutely the worst service department in our area
Special thanks to Ray Ryan and Doug Jean at Davidson for getting me into my new Explorer for a great price. Having purchased a number of cars in the past from a variety of dealers, I found this experience to be one of the smoothest and most satisfying and I really enjoy my Explorer. Will definitely come back again! Hmmmm, maybe a Mustang...
I recently brought my 2013 Focus in for service on the windshield wipers, which seemed to have a mind of its own. The technician initially misdiagnosed the problem, but quickly got it right. From that point on, the service was excellent. It took a while, but I was kept informed often by Jesse, which was very much appreciated.
I brought my vehicle in to have the BG performance oil change and fuel service performed. What a difference the service makes in the performance of my vehicle. Also, I had a front leveling kit put in to lift my front end. The tech did a great job and re-aligned my vehicle to maximize performance.
I have to update this review as during my 1st oil change after the repair mentioned below, the car still had an oil leak. After almost a month in the shop, I got the car back, drove it a few times before it lost power when entering the highway. After limping the car home & popping the hood it appears that the hose clamp was loose. Im not sure how this just happens but, Davidson ensures me that it was tight when it left there...I feel like theyre insinuating that I loosened it myself which leaves me not too confident in going back. Do any dealerships have good help these days??After more than a year of being led on by another dealership that I live close to, after just 1 visit to Davidson Ford and they had it diagnosed & fixed the next day! Mike was extremely polite, professional, knowledgeable and friendly. We will DEFINITELY be switching to them for all of our service needs!
Frank always is responsive, professional and transparent with communication, service and cost associated with my vehicle.He makes sure to get me into his calendar as quickly as possible, has my vehicle serviced on time and correctly the first time.I always return because of his attention to detail and follow up. He is certainly not the closest dealership to me So it does make a difference.
Recently purchased an F-150 that I ordered 5 months ago. Long wait was due to the chip shortages, not Davidson, but overall it wasnt terrible. My salesman Matt Rupp was great through the entire process and helped go over the features before I left the dealership. I couldnt be happier with the vehicle or my experience with Davidson!
Davidson Ford was great. They kept us informed throughout the whole process. Very fair on my trade in. Could not be happier with our experience. Salesman Mark Rupp was terrific. Highly recommend.
Davidson Ford of Clay awesome awesome awesome I love my new 2022 Ford Edge. Customer service was excellent thank you Matt! The sales department is great you feel right at home an comfortable. Ill always stay with Davidson Ford in Clay.
I had 2 incredible service experiences in the last week with Davidson Ford. The service department managed by Jim Barrett and his team was nothing short of top quality professionalism from start to finish. Jim Barrett and Dan McCoy treated our police department with the ultimate level of respect and resolved our mechanical issues timely and responsibly. I also just purchased a 2021 Bronco and Jim Barrett addressed me in the showroom like family! Matt Rupp made the car buying experience easy and stress free for my wife and pricing, financing, delivery and a complete walk through was amazing. Well done Davidson Ford!!! I will be a loyal customer for a very long time.
The buying experience I had at Davidson Ford was the best I’ve ever had. No pressure and a genuine down to earth salesman named Ed Perra. Ed was fantastic!!! My wife and I made an appointment with Ed and we were there an hour total including the test drive. There was no back and forth negotiations, we said what we wanted and Ed made it happen. Most people dread the purchase of a new vehicle because of the games and countless hours spent negotiating, Not here!!! We purchased a new 2021 Ford Explorer XLT . We immediately knew the price and they gave us exactly what market value was on our trade-in. Two days later we picked up our new vehicle. They had to bring it from one of their other locations and prep it. The transaction was quick and professional. The original monthly. Payment on the sales paperwork was exactly the same, no hidden fees or pushes to purchase extra warranties etc... the total experience was fantastic!!! If you are looking for a new vehicle give Davidson a try,
I had a great experience purchasing a car from Davidson ford. I signed up online at True car and was immediately reached out to by Mckenzie. My wife and I arrived and were immediately greeted by Mark Rupp who worked with us and showed us the car I was interested in. He worked with his back office team to assure I was getting a great offer on a new ranger.
All of the service advisors have been great, and specifically, I need to tell you how great my experiences have been with Brandi. She has a great attitude, is easy to work with, and very trustworthy. I appreciate the hard work and it makes a big difference to me.Thanks!
I had an amazing experience here! I had an extended warranty on a car piece ending in 24 hours and they were very helpful in getting me in and addressing my problem as quickly as possible. I was taken back by how kind and respectful they were! I would come back anytime and would recommend their service to anyone! Antony, the assistant manager for the service department, and his teams are amazing!
Service on the lease Ranger went fine with no issues. They also took care of a small warranty item at the same time. Dropped the vehicle off the afternoon before the appointment and they were able to do the service that afternoon! I was able to pick it up before they closed. Very satisfied.
Mr. rupp was professional and helpful every step of the way.I wasnt committed to a ford at first but my experience at davidson helped sway my decision.Ive been a chevy truck guy for 20 years so switching was not planned or expected.happy with all aspects
I went into Davidson’s of Clay with some brake issues on my car. I called and was expecting it to be awhile for me to be seen, the service advisor, Jim said there was an opening in the afternoon, so I took it. Jim was friendly and called to let me know what they found after doing their inspection. They were able to finish the work by the end of the day which I appreciate. Thank you for the prompt service. I got new brake pads and rotors as well as brake fluid service. Thank you! My car is running like new again.
We had a great experience working with Ed Perra. Very honest and personable. Went in to talk about possibly getting a new vehicle. By the end of day signed papers and took our new truck home.Highly recommend using him!!
Outstanding sales process! Doug Jean and Matt Rupp were simply outstanding in getting my wife her brand new 2021 Ford Explorer. My family absolutely love her new car! Highly recommend anyone to come and see Doug and Matt! Absolutely outstanding!
Purchased a used Explorer from Edward Perra. Hands down the best experience Ive had buying a car. Drove over an hour to this dealership, and glad I did. From Ed, to Aaron everyone I worked with made the process simple and easy. Would recommend Davidson Ford to everyone!
Went in for a basic oil change. After service was completed I came home leaving a trail of oil all the way to my house. Dealership called and asked me to come back because they noticed a puddle of oil under where my car was parked before I left. I drove back to the dealership and they told me it was a faulty filter. I would have thought the mechanics would have checked the parts before installing and checked the car for leaks before I left the first time from the dealership. Now I have a large oil stain in my driveway. Service representative did apologize but unfortunately that didn’t remove the stain from my driveway or get me back the extra time lost going back to the dealership.
My most recent experience with Davidson Ford of Clay was outstanding.When my wife and I first entered the dealership we were greeted warmly by a sales representative who immediately asked me if I was being helped and, after finding out that I had not yet been helped, invited us to his desk to answer our questions.I found my salesman, Matt Rupp, to be courteous, respectful and professional. He listened closely to our particular situation (trade-in expectations, financing wishes, etc.) and arranged for an immediate appraisal. Upon hearing the trade-in appraisal number, I requested a test drive. Matt arranged for the vehicle to be retrieved from another dealership and we test drove it the next day.Like most people, I had an idea of what I thought I should pay for the vehicle I selected on-line. And, like most people, I knew deep down that my request was probably somewhat unreasonable. To my surprise (and delight) Matt came back with an offer within a few bucks of where I wanted to be! Needless to say, we agreed to purchase the vehicle.On the day and time scheduled to pick up my new truck, the dealership was extremely busy. Although they are limited in the number of people they can have working (due to the current pandemic restrictions), I found the process to be steady and well-ordered. The dealership team all pitched in, sometimes stepping out of their traditional roles, to ensure a we received the best customer service in a timely and efficient manner.I was extremely pleased with my most recent car buying experience and wouldnt hesitate to return to Davidson Ford for my next vehicle purchase.
Davidson Ford of Clay never lets me down. I received fast, complete and courteous service at my recent visit. They always explain everything and I trust their judgment and their work.
Bought a 2020 Ford f150 last year and it already needs some warranty work. That itself is fine but the single fact that I notified them about 6 months ago and they still have done nothing about it bothers me. Also it has a recall that I have yet to even get a phonecall about. I would avoid these guys. If I could have gotten my truck somewhere else I would have!
Bad experience, spent an hour w/salesman finding a vehicle that fit my requirements and going over X-Plan discount, (in the meantime they took my vehicle in to appraise for trade in value). We settled on a vehicle , he brought it around , went into sales office to get appraisal value then told me they were short on vehicles and that they would not honor any A,X,or Z, plan discounts. The 1st thing i said was I was on the X plan pricing. Additionally even though they appraised my trade they havent shared that value with me. I asked for it in person and called later, no response. I called a salesman over at the bigger dealership and he said of course they honor plan price agreements as they are sent down from manufacturer. Zero stars if possible
So far so good. Good deal, fair negotiation. Looking forward to working out a minor matter this week. Recommend Matt Rupp for sure good people. Davidson was the only local place that had what I was wanting and let me tell you, I was looking for weeks, looked at so many local Ford dealers and even ones otherwise in NYS. I feel I got a goo deal for the vehicle I was in the market for.Dale A
I had a wonder experience at Ford in Liverpool NY.The salesman I worked with was very knowledgeable. He went through everything with me. His name is Edward Petra. Thanks for all your help. Nancy Wheeler
My experience with Davidson Ford was phenomenal. Ed Perra is an excellent person to work with and gave me exceptional service. He was kind, knowledgeable and honest. More so, he was accommodating and comfortable. The dealership was clean and following guidelines due to the pandemic. I recommend Ed at Davidson to anyone in the market for a new or used vehicle, I’d give him 10 stars if I could!
The Davidson Ford of Clay service department took me without an appointment when I was in need because of a flat tire. Their service was thorough and they kept me up-to-date throughout the process. I arrived at 7:30 a.m. and before the morning was over I was on my way!
Ed Petra, our sales consultant did an excellent job helping me throughout the purchase process. This is the second vehicle where Ed has made it easy and uncomplicated. He did his homework on the vehicle and accessories, and we went through them in detail. He then made the deal with options that that worked within my budget within an hour. Never any pressure or up-selling things I was not interested in.Erin did a great job on the finance paperwork. Already enjoying the vehicle a lot.
Ann was fabulous!We returned our leased 2018 explorer and took a 2021 explorer.She made the transfer seamless.Even filled the gas tank!We live in Barneveld; Utica, New Hartford...very close to our home.Driving to Davidson Ford of Clay was worth every mile.The best of the best!
I would say never, never buy a vehicle from Davidson Ford of Clay.Very unprofessional sales practices! This has nothing to do with cars or the brand (my family used to sell Fords). It has to do with a dishonest and disreputable sales manager at Davidson Ford of Clay.Ive been fuming for the past hour and 15 minutes. I live in Rochester and thats how long it took me to drive back from Richardson Ford of Clay (Liverpool, NY) after being treated extremely poorly (and thats being nice as I want this review to be published).Read my full review on my Facebook page. It goes on and on.But in a nutshell, they advertised one price, then a few hours later changed it (after I arrived). But they promised they would honor the price we had talked about several times on the phone and was printed on the sheet in front of me.Spent two hours there trying to find a missing component on the car (my own search as they were unable to assist). Finally found it. Now Im willing to write the check. Just give me the final #s with tax, title and dealer prep but . . . now the salesman has to go into that little back room. And two minutes later (exactly), he comes out with the statement I want to be totally transparent with you. Those are the kinds of words you use when breaking up with someone. Magically, the price has now gone back up several thousand dollars. But hey, theyll give me a break and I only have to pay $500 more.Its still a good deal financially, but these people are unscrupulous. So I walked. And Id advise everyone else to walk as well so they dont spend an entire afternoon, over 50 phone calls, texts, emails, etc. all across the U.S. trying to locate a missing component that should have been in the car (it was a seat believe it or not), only to be jacked on the price. These are not reputable people.
Scheduled an appointment 9/1 to have accessories installed was told it would take 1 hour get to appointment and told 2 hours 3 hours later called to see if ready told service manager at lunch and he would call right back 4 hours later call and they cant find him called back at 5 hours and service manager still wasnt around call our salesman who said he check and call us back he didnt 6 hours later went to get our van and was told they had problems well it was 6 hours after we left van if had problems shouldve call and said so but instead offered excuses not customer service very upset with this got home and check rhe rear mudflaps that they installed it appears they couldnt get them to fit strange that the parts manager there ordered them ( which took twice as long to get than we were told) and they cut them to install them now they dont fit properly and guarantee the first snow storm going to rip them off because they are not connect to the wheel well maybe their body shop would have been a better place to have installed these versus the service departmentWent back last week 9/3 to have the rear mudflaps removed they bent the key and had to have a new made so I could start the van to leave was told I would receive a full refund Have not gotten any refund yet When we stopped in the dealership to check on it was told the service manager was not available so no one could answer the questionWhat kind of operation is this? Definitely not customer service oriented
I had the pleasure of working with Matt Rupp in Sales to trade in my 2018 Escape for a new 2021. He treated me really great. He is not aggressive and worked with me with ease. He explained everything very thoroughly so that I could make an informed decision and I very much felt that I could trust him. He was more than willing to work with me to make a deal that I was happy with so that I could have the vehicle that I wanted. I highly recommend Davidson Ford from sales to service, I have had excellent experiences there and will be a forever customer.
Zero stars. This place is awful for service. I went for a regular oil change on my F-250 gas 6.2 litre V8 and asked for an oil change. I was given the works package (that I didnt ask for, just a LOF) which normally includes up to 5 quarts of oil and was charged $79.09. I was charged for 7 quarts @ $2.98 and a filter at $7.14 I questioned them and was told that was normal. The works includes this and 5 quarts of oil which is about $45 bucks last time I knew. We called them after to ask why it was so expensive and was told that for a Super Duty the charge was 69.95. My bill said 44.95 and thats the normal charge for the works. I expect to pay for a couple extra quarts, as the truck takes more than the average vehicle. The service advisor said this was normal. Davidson Ford is a total con and this is not the first time for me. Buyer beware. Even an oil change can get you ripped off. Never again with Davidson of Clay.01/11/21UPDATE- I still have not received a call from the service manager about my issue. I was told in the reply to this post someone would contact me, I was also contacted the following Monday by their customer service dept. and asked how my service was. I explained again what happened and was told the service manager would contact me. Still no call. I called Ford Motor co. and filed a formal complaint and they were going to attempt to reach the service manager. No call. This is the worst service Ive had there period.01/14/21UPDATE #2 - I was finally contacted by someone at Davidson about my issue. I was informed that the price has changed but they were willing to refund me the difference this time. The charges on my invoice are confusing and should be more clear. this also should be posted and advertised more clearly. I received a check in the mail for $27 and some change.
We brought our car in for service and for two recalls. The service was fine , but one of the recalls was not done. We live a distance away, so its not like we can just pop in to have the other recall corrected. We had a letter from FORD for each recall so it should have been completed.
I miss Davidson Ford when they were in Fulton NY. Back then they answered the phones, called you back when parts were in and your car was ready and they showed they care about customers. Now that they have opened in Clay NY you NEVER get a call back when your parts are in that they always have to order and their service work has gotten shotty. I took my 2013 Ford focus in for a horn randomly not working, low battery message and audio turning off and non starting issue. The nonstarting issue could be anything and they fixed that issue. It was a loose battery terminal thanks to Walmart techs. The horn issue I knew was the horn itself and no idea on the low battery audio powering off as it is a new battery. The tech did the diagnostic and said that the reason why horn didnt work was because of corrosion in the connector in the steering wheel. I as shocked as I was said okay well if it fixes the problem, and they said the fixed the audio problem. I got the car home the same day and the horn doesnt work and the low battery audio powering off still happens. I dropped the car back off and low and behold the customer was right the horn was bad and they claimed that the connector going to the horn needed replacing as well! They said that they needed to charge me over $400 to fix that ontop of the $200 I paid for the nonfaulty connector in the steering wheel that they said they can put back in. I spoke with Anthony the service manager and he called me back saying that they will repair the horn free of charge and he was ordering the parts. Over 2 weeks later I called to see if the parts were in and they didnt even order them! I called back several days later and the parts were in but only ordered the horn! What about the connector that also needed replacing. How is me paying almost $200 of fake repairs equal to a $18 horn and not fixing an issue with the audio powering off saying low battery with a new battery? Oo and dont forget that they dont call you! You have to call them. I am going back to redemand a refund for repairs that were not correcting the problem and filing BBB report for several incidents. On a positive note. The employees are polite and a pleasure to deal with when your not in a problematic discussion. Its the company policies and businesss pressure on employees to get more from customers.
I just purchased the brand new Bronco and had a great experience doing it. My salesman Matt could not have been easier to work with and he answered all the questions and concerns I had. I would certainly recommend Davidson Ford and Matt Rupp my salesman.
Doug Jean and team did a great job as usual with our recent vehicle purchase. They are very professional and courteous, will come back for my next purchase and service needs, thank you!
We had a wonderful experience at your dealership with Mark Rupp. He is such a pleasant man to do business with. There was no pressure like you get with other dealerships. We will Highly recommend Davidson Ford and Mark to all our friends. And one more thing , he went over every detail about the vehicle and made sure we understood everything. Thank you for the great experience.
I bought a 2017 Ford F-150 about a month ago as my first major vehicle purchase, and its been a hassle.The scratches in the paint and the missing hardware inside the truck (used with +46,000 miles) are fine, but Davidsons solutions were upsetting. They mailed me a tube of paint (to apply myself) and had the sales woman install the missing door locks...which still fly off regularly. I can get past that, but the oil leak and service call for repairs is really what would prevent me from returning or recommending this dealership to anyone.The dealership is about an hour and half away from me, and upon scheduling the service call there was no offer from Davidson for travel assistance while in Syracuse or any offset for travel costs (mind you I just bought this truck). My fault maybe for buying a truck so far from home? I couldnt stay in Syracuse for the service to be finished, so had to pick the truck up with only the hood latch being repaired (didnt even know it was broken). The dealership assured me though that the oil leak would be covered under warranty and the repair could be done at any Ford dealership (ie one closer to home). While driving back from Syracuse, my oil pressure dropped to zero! Tell me how a truck comes into your service department for an oil leak and you dont check the oil level before it leaves? Or you dont mention that I may blow the motor on the way home if I dont stick around for the repairs?Anyway...they call often to check in on me.
We had a couple issues with the service dept, but in the end, the service manager (Jeremy) went above and beyond fixing them and accommodating me and my family. We are pleased with how our experience was resolved and will be back for servicing my vehicle in the future.
I have to say that Im am very dissatisfied with the service I received. I decided to splurge and get my car detailed. I choose the $59.99 package expecting an interior cleaning and vacuum along with exterior washing. I was sadly disappointed with the job that was done. Attached you will see pictures of the poor vacuum job. For $60 I expected much more and feel ripped off. Secondly the technician stated there was nothing wrong with my brakes. He spoke of a package I could purchase for $260 that would help with any wear and tear of the brakes. I respectfully declined this offer. I just purchased this vehicle about six months ago and bought it new. I cant comprehend why I should have to put that kind of money into a new vehicle to remedy a problem Im having with the brakes. And today, the brakes were worse than ever. They grind, stick, and have an odor. Attached is a video of a new sound that persists after the car has been parked and powered off for several minutes. You will also see the rust on the part around the brake pads. Should this look like it does for a vehicle Ive had for six months? Also, the heat coming off the driver back tire is excessive and is dangerous for my small children if the were to get out of the car and accidentally touch it. I called and spoke to a manager the next day. I was not at all impressed. He declined my pictures of the job done on the detail and said I could bring it back in for two hours and it would be redone. First off, it should have been done right the first time. I left my car the entire day and had to be shuttled to work and have my husband bring me back after business hours due to my work schedule. Im not taking more time off and make more special arrangements for this. I stated I wasnt interested and wanted them to be aware of my concerns. The man told me he would speak to his manager to advise him of my complaint and I never received any call back or acknowledgement or apology. Nothing was done to try to make this right knowing how dissatisfied I was. At this point, I will be contacting Ford directly to speak of my concerns with the brakes and my overall experience with this dealership. And I will not return for any future work on my Ford vehicles.
My experience was great! It was easy and quick. From explaining were on a tight budget and trying to find the right fit for our family, the entire process was painless. I generally dread dealing with anything of this sort but Matt was fantastic to work with and he was extremely helpful. I definitely recommend Davidson Ford (and work with Matt)!
My car has been in and out of Davidson ford service department since January and is still experiencing the same issue. I have been told numerous times my car is fixed and the issue is actually worsening. My car has way for almost two weeks there and still isn’t fixed I’m very disappointed. Now my car is back at Davidson ford and I still have not received any updates on my car I have even called to make sure that they received my keys being that I dropped my car off the night before for a 8am appointment today and in which the advisor stated he did not receive my keys and he’s going to go check for them at 11:38 am that is beyond ridiculous and unprofessional. On top of that I still don’t have a loaner car to get back and forth to work until my car is fixed.
My experience was very positive in buying a 2018 ford f150. I negotiated mostly over the phone and this dealership took me seriously when other Ford Dealers in the area were unwilling to deal over the phone. I got very close to the price I was looking for over the phone and then finished the deal in person. My Salesperson Matt was easy to deal with and professional. The finance manager was low key and completed all the paperwork quickly. I did not finance with Ford or through Davidson so I can not speak to that part of the process. The truck was ready to go when I got there and delivery was what I wanted. Quick. I didnt need a review of features since it is all pretty much the same as any other car and I liked that they didnt push to follow their delivery process. It was all good and as how I wanted it done. Thanks.
Quick professional service. Using points to pay was a great bonus!
Although my Salesman, Ed Perra, was unable to help us due to the Covid-19 situation I still received excellent service. Matt was able to get all of the information needed for the F150 that I wanted to purchase. Through texts and phone calls we were able to settle on the Truck that I wanted and we set up a pick up date, following all proper protocols to keep us all safe during this tough time. The truck was ready for me when I got there, and we started on the paperwork. Everything went smooth and I will continue to purchase my Fords at Davidson Ford, hopefully Ed will be back then as he was so kind and helpful on my first Ford.
Easy to make appointment. I dropped off in AM, received call on status of repair and picked up late afternoon. Friendly service. Had recall on seat, oil change with the Works, and inspection which was NC since I leased 2017 Explorer from Davidson. I would recommend.
Had a great experience dropping my mustang off. Needed a recall done and an inspection dropped car off at 9:30 am got a ride back home and by 12:30pm was all set to be picked up. My service guy was extra helpful on what preventive things I should do for my car since it is a 2005 and has 24000 miles on it. I want the thank him for sharing some experiences others have had with older cars that are stored in the winter months. I’m going to take his advise.
Ed Perra, sales consultant, was a pleasure to work with. He was kind, professional, and honest. He made my husband and I very comfortable. I would recommend him and your dealership in the future! Thank you Ed.
Davidsons ford did their part when my engine blew.Thank you.Ford customer care did nothing to help me.I am disabled and had no vehicle.I missed 2 Drs appts( which I have to pay 50 dollars each for a missed appt.),had to pay for rides to get to the store,made my car payment and ford customer care offered to get me a rental for 35 dollars a day!Well that doesnt go to far.And that was only for 10 days.They were supposed to call me back never did!Worst experience in my life!Davidsons was great .Thank you once again Karen
Amazing!!! Seriously one of the best Service Advisers that I have had the pleasure of working with is Dave. Dave went above and beyond what any other Service Adviser at some big auto mall ever did for me. I had a warranty issue that every other Ford dealership in upstate NY said I was on my own and Dave got it covered under warranty! When it comes to buying my next vehicle I am definitely going to Davidson Ford!
We were very pleased with our salesperson Ann did not try to play us. We told her what we thought we wanted for our 10 year old car and she was very honest and said she was concerned about the amount...but took our offer. When she came back she said yes. The price of the new car was clearly defined and we were able to close the deal in a few minutes.We are very unhappy with the service and the Escape we purchased. Which has been in the shop now for more than 5 weeks.
Very polite and respectful. As a woman I have been discriminated against at car dealerships in the past. Davidson Ford was wonderful and I got an amazing vehicle at a great price. I highly recommend them.
Brandi and Davidson is very nice and helpful. They swapped my tires and recommended a performance oil change for my 2019 Edge ST, runs great and was worth the money!
Great experience! Personable, friendly staff. Tom answered all my questions, and helped get me into the exact car I wanted to buy. No pressure, no hassle. Great dealership. Great people. Thanks again! Definitely buy through Davidson Ford!
I always have a great experience at Davidson Ford. I call Brandi and she sets up an appt and everything goes smoothly. Also I was not aware that since I bought the car from them, Im not charged for inspections.
Second vehicle purchase from this dealership in the last 6months. Both vehicles were used and we received excellent sales & service.Most recently our sales contact was Edward Perra, who was very professional and courteous! He worked back n forth to get me a deal I felt comfortable with! We all knowing buying a new car/truck is pretty painful but Ed did a good job of making us feel like more than just a sale!I also had to drop off our new vehicle for some negotiated upgrades. Service did a great job of informing me of updates, and getting the vehicle out in a timely manner!Davidson ford will be our first choice on future purchases!
I admit, I am partial to Ford, but in no way does it reflect my honest review of this dealership......My son & I stopped by here Monday Night, & they were scheduled to close within 10 min of us arriving.We were still treated as though we had been there during the day.I would say within 15 min, they were able to, run our credit & give us a quote on a lease that we were interested in.Davidson Ford was professional, courteous, considerate and because of this experience, I will continue to do business here and also recommend them to everyone I know!
Ok dealership, just not honest and upfront as i would have thought . Im just glad you didnt have my post taken down AGAIN.
Besides the menu for Fords and Location of this Company, we chose to Give a smaller Dealership a shot. We were very happy with our change of choice.
Devin was very professional, straightforward, and not pushy. He and the rest of the Davidson staff offered me a great price for my trade in and were willing to meet me on a price for a new truck that I was comfortable with. I was in and out in a timely manner with my new vehicle. I would recommend to anyone looking for a new or used Ford.
Good luck getting service scheduled and a rental since they are only doing drop off. The manager Anthony will not call you back or provide a solution. Luckily there are other Ford dealerships that are willing to work with you. Not sure how they are in business.
Ive told Davidson directly how I feel about their service already. I had warranty service performed last fall on my Explorer due to the bad paint issue on the hood. Instead of replacing, it was repainted. But, i dropped it of before the Labor day holiday, did not hear anything back after the holiday so reached out to get a progress status, no response for a couple of days. Then called, found out it was not transferred to the body shop. By the time i got my vehicle back it was almost the end of September. Then had to go back to have the lettering put on in October when they finally came in. I asked well, since it was poor service, what would Davidson do for me? At first they offered a free oil change, lame, then they offered a complete inside & outside detail, very cool i thought. Since it was Winter by then going on, I figured I would do it when the weather got better. Really has not this year for a long run, so finally decided to take it in on May 14th. While it was in there I asked then for a tire rotation & to look at the brakes. While in there they stated had 2 nails in 2 tires & stated one could be patched & the other did not need to be patched. I stated to go ahead & patch for a charge & yes a charge for the brake inspection was made as well. Then was told the brakes where bad, I had replaced the rear brakes last fall & reason being then as told they were bad as well, but really were not that bad. the fronts i took apart this past weekend & had at last another 5k miles on them. Furthermore then got a call late in the day stating it was not completed yet for the cleaning that was to be [performed & if can pick it up in the morning on Saturday would be appreciated since wanted to make sure I was completely happy with the cleaning. Sure, no problem. Picked it up on Saturday morning, well, not pleased at all. Tire pressures were all different, I had to add air to 1 tire since it was ready 28lbs. Then the so called cleaning was horrible. The front carpet & floor mat was soaking wet, the interior still had plenty of dirty areas, the outside was not even touched, still dirty. I have the pictures still. I am so ticked off with the whole experience. I honestly believe that I will never go there for service or to buy a vehicle in the future. Sad, I was hoping that it would be a reputable dealership, close to where I live, but now I will end up going to another shop for my business. If want any more details, pictures, feel free to ask. Unreal.....
“ Fantastic place, great customer service!”This dealership is top notch! Dale Hendrix goes above and beyond to make sure you are comfortable with your purchase. He gives suggestions and advice, but is in no way pushy what-so-ever. After dealing with many other car dealers I really appreciated the process at Davidson Ford because they made it absolutely painless. So quick and professional. You will feel like family by the end of the whole process! I would recommend Davidson Ford of Clay (Dale Hendrix in particular) to anyone who is looking for a new or used vehicle.
I brought my 2015 fiesta to koerner Ford 3 weeks ago as I saw on a website that the transmission had a bulletin on it that Ford would fix the control module on my transmission up to 150000 miles. They charged me 99 bucks to scan the car for codes. They told me it was the whole transmission and it would be 2200 bucks. I took it to aamcoI and they said that wasnt true A couple days ago my battery died and when I put the new one in I got a transmission fail code . I decided to call your dealership and the young lady said to bring it out and they would check it, your service manager is awesome. He called me today and said it was the transmission module and is under fords extended warranty , sure paid toGet a 2nd opinion. Your dealership is very honest and when I need another car I will definitely buy from you.
Went in for an oil change after buying my Truck from them, they are very knowledgeable and friendly and make the overall experience both buying and service very easy. Best dealership I have ever dealt with by far!!! Comfy waiting room and they dont have secretum news on while your waiting they have actual tv shows on
This was my first time at this Ford dealership. I brought my fleet vehicle in for an oil change, tire rotation, inspection, and to have a recall looked at. I was in and out in an hour. The woman who took my information was very nice, showed me where to wait, and walked me out when my vehicle was done. Thank you.
As someone who is very new to the area, this dealership has earned my present and future business. I encountered a “key not detected error” on my Focus on a Friday and could not get my car to start. I was in need of a tow, a loaner and its in the middle of a winter storm. I called Davison Ford and Jeff in the Service Center was awesome! He accommodated everything I needed and even got me into a new Escape as a loaner! Kristine in the help center was fantastic as well. Empathy and humor, despite it being late in the day. I never felt like an inconvenience. My car was fixed Monday, I brought my loaner back and Dave was able to help me finish up, as well as Jeff. I was even greeted by a technician in the garage who offered to help, even as he was on his way to another job. Plus this was at 5:15, 15 minutes before the service area closed. There was no rush, they were amazing. If they are any indication of the organization as a whole, I’ll be back for my future car. Thank you from a new Liverpool resident!!!
I can’t thank sales manager Doug enough for going above and beyond for my daughter. He has the best customer service in central NY dealerships! Davidson, keep up the amazing job!
I was extremely pleased with Davidson and particularly with our salesperson, Cheryl White,as she was very knowledgeable, friendly and fair. The experience was enjoyable as I never felt pressured as is often the case with other car dealerships. Although I didn’t have as much contact with the rest of the staff at Davidson everyone I encountered was friendly and professional. I would highly recommend Davidson if you are in the market for a new vehicle at a fair price.
Davidson was super helpful in finding me a new truck. I gave them some details I would be looking for and not to long after that they had the truck I was exactly looking for. The process was totally painless, no sales push or forcing me in a direction just for a sale. Matt Rupp was awesome to work with. He was upfront with the numbers and has been helpful even after the sale. I will definitely be a returning customer.
I called to make an appointment and was given a lot of choices within a next day to same week period at my convenience. I spoke to my service representative Rob. He was very friendly and professional. He answered all of my questions regarding what services I needed and how they would go above checking things. Explaining that they would contact me before doing anything that was beyond the maintenance work we discussed for authorization first before doing anything with my vehicle. He went out of his way to collect my warranty information for me so that I could have that at hand should I need it for any future visits, also explained the coverage over to me as I had forgotten what I had purchased.Excellent customer service- Rob was great to work with! I was treated like gold. I highly recommend them for your service needs.
I didn’t purchase a vehicle from this dealership but just wanted to share a positive experience I had yesterday. I work for Driver’s Village & my customers were dropping by to turn in their lease vehicles. Turns out a bill fell from the woman’s purse and was left in the car before she had noticed it missing. Later that day I stopped by and spoke to Aaron, the salesperson that took their plates off and helped with the lease turn in. He didn’t have their contact info to get ahold of them, but had put the money away in his manager’s office. It wasn’t a large sum of money, but Aaron’s honesty was commendable. It’s nice knowing there’s still honest people out there, especially in the car business. If I was interested in purchasing a Ford I’d buy from Aaron.
Another great experience. They got me out within an hour while doing a bit of warranty work on my 2018 F150. It’s the 3rd time I’ve been in for service and I can honestly say the service department is as good as any I’ve ever seen.Granted , there’s been no “ out of pocket” expense for me on my truck yet, but I definatly feel like a valued customer at Davidson Ford... so far.
I bought a new car and came here to fix it four times and it didnt work. Why?
Ive put a lot of miles on my 2017 Ford Focus, so my warranty is almost up. I went for an oil change and inspection in Nov. 18 and everything went great. Until the snow started to fall. From Dec 2018 to currently Ive been going back and forth to getting the piece under my car pinned back up. I feel Im getting the run around until my warranty expires. Id rather get an honest answer and say hey we cant fix this we have to replace it. It not a totally terrible experience. The guy that drives me home every time I bring my car in is cool. Weve built a bond. *edit* Another gentleman is fixing the problem entirely. Earned another star from me. Hes replacing the piece.
My husband I were looking to lease a new SUV through Davidson. My family made two trips to the dealership with our young children in tow. The first trip seemed a bit too good to be true. No Pressure, very helpful, allowed us to look at a few different vehicles in order to make our decision. We had a trade in that had a balance so it seemed they were upfront with what they could offer us and what payment wed be looking at for something new.The next morning, we reached out to let Davidson know it was a go and scheduled delivery to pick up our new SUV later that evening. We arrived at the dealership only to be told that our credit had changed (it had not – the sales person Matt Rupp and the sales manager Matt Parker - just never ran the app until 5 minutes prior to pick up) and that we couldnt finance the deal as promised. We were also told we now needed to come up with a different plan or a large down payment and that the deal wouldnt be able to happen that day (meaning a third trip back) and that wed have to wait until the following morning to find out. The next day we were told that the deal could in fact happen, but the payment would be about 30.00 additional each month with a substantial down payment and that we could not lease but only finance.We took some time to think it over and we really wanted the vehicle, so we decided to go back to the dealership with all the requirements they asked for and willing to make a down payment. Matt Rupp said absolutely and went to work. After waiting another day - we were then told by Matt and the general manager Matt Parker that “they couldnt get it done with what Ford is requiring for approval because of negative equity and what they will approve. It would be too much of a negative deal. He was willing to take a loss but after they just saw your review on google, they said you are more than welcome to shop other places.”I have really never experienced service quite like this in my life. Davidson should be ashamed of the unethical business they run and how they treat their potential customers. Do not waste your time at this dealership. Take your business elsewhere to a dealership that will be upfront with you from the start and not waste a week of your time.
Called with an issue on a Friday morning, needed service same day. Advisor was very accommodating in getting me in. I am very thankful that my problem got resolved.
So happy to find a Ford dealership that actually cares about customer service! This is the place to come when you are using a Ford dealer for service. James and Sagen were fantastic. Not only did they help me understand the confusing aspects of my extended warranty plan they also helped me to apply my warranty plan to cover an unexpected costly repair! On top of that, the waiting area is pleasant and comfortable with areas to work or read or watch TV while you are waiting. Free coffee too!
I brought my 2018 F-150 for inspection and service. I was informed that the rear brakes needed to be replaced in addition to the other service work I requested. I dropped my vehicle off at 830am and it was ready at 415pm. After driving it home I thought the brakes felt funny but didn’t think much of it at first thinking that it was just different brakes and rotors I must not be used to it. I knew something was definitely wrong after attempting to stop at the first stop sign from my house when the pedal went to the floor and the truck slowly came to a complete stop. I then discovered the brake pad on the drivers side rear was loose, hanging partially out of the caliper.I immediately called the service department with my findings. After explaining the situation to the first person who took my call, she asked,”When can you bring your vehicle in.” I explained that I was not driving a vehicle with compromised brakes and that I would like to speak with a manager. I was transferred to Anthony, the service manager. After explaining the situation to Anthony he asked are you close to the dealership. Surprisingly, I had to explain to the manager that I was not going to drive a vehicle with compromised brakes. I stated my concerns, that my family could have been in the vehicle with a failure to stop. I was told by Anthony, thats not my concern, my concern is getting your vehicle back on the road. I would think that Ford’s Business Vision would want their Managers to be very concerned with the well being of its customers and their families while driving their products. Needless to say, I had my truck towed to the dealership that evening.Friday morning, I called to check on the status of the vehicle. After an hour and a half with no returned phone call, I called back. I was transferred to my service advisor, Jim, who stated that the “brake pad was not seated correctly and mistakes happen.” I told him that I was concerned that driving home with a brake pad out of the caliper would cause abnormal wear and that after paying over $500.00 I would like the rotor and pad replaced to avoid this. I was told visually, they dont see damage to the pad or rotor so they just got put back in. I asked to speak with the manager.Anthony called me an hour and a half later and stated the job was complete. He stated, we reinstalled everything at no cost to you and we are going to give you a complimentary oil change for the trouble. Not satisfied, I stated I did not wish to have my vehicle serviced there after this experience. I asked how they could compensate me for the two days I was without a vehicle and the risk they put me and my family in by giving me a vehicle with negligently installed brakes. I was told, luckily no one was hurt and that you should be happy that nothing bad happened. I stated that a partial refund and at the very least they could do is make sure a new rotor and pad would replace the improperly installed ones. Anthony balked at this request and said they were not going to refund and that the rotor and pad did not appear damaged. Anthony stated Sir, I see you bought your vehicle here and you are a valued returning customer to the service department, but if you are going to make demands we can end the conversation here.I’ve always spoken highly Davidson and would frequently tell family, friends and co-workers they should go there. This was an atrocious way to be treated as a “valued customer. Mistakes happen, but thats where customer service is suppose to come in and save the day. I brought a vehicle to Davidsons Service Department with no symptoms of brake issues and left with a vehicle that wouldn’t have even passed a NYS Inspection.I am hopeful that someone of authority at Davidson will reach out and prove to me that the slogan valued customer is more than just lip service. I have formally requested the General Manager, Eric to contact me. At the time of this review that has not happened. I will update the review if that changes.
Thank you Beth and Joe for taking such good care of me! I had a bad experience with my previous dealer and Explorer and they took care of everything and got me into a brand new F150! They are the best. Highly recommend them to anyone looking for great service where they treat you like family.
Devin was incredibly friendly, helpful and prompt! The other sales associates that I interacted with and whom assisted me with my purchase were just as lovely to work with. Im so happy with my new vehicle and my overall experience at Davidson Ford!
Davidson Ford was exceptionally courteous and quick in assisting me with the service of my 2013 Ford Explorer. They replaced my transfer case and did a great job. I will definitely service my vehicle with them from now on!
Dave did an absolute fantastic job at not only completing the repairs in a timely manner but was also able to warranty the defective items. Very smooth and easy process, Will absolutely be back!
Had my explorer serviced with an oil change, tire rotation, etc. Also had a suspected slow leak in one of my tires. They found a huge staple and fixed the leak for me. Wonderful service department, Ill definitely return.
I was here a little longer than normal for a rotor replacement but the service writer Mike took care of my brakes under warranty and walked me through everything. The waiting room was comfortable and the customer service was excellent.
We recently purchased a 2019 Ford Explore from Joe Bobalino salesman. Excellent service, from the time we got there to the completion of the sale, no pressure , very knowledgeable and understanding about what we were looking for. We also dealt with the finance manager and she was very personable and also very helpful with the completion of our car deal. I highly recommend Davison Ford. You won’t be disappointed with their courtesy and service.
Looks like most of the 1 star reviews are coming from the service department................. my experience was the same. There is a huge communication gap between the service department and who is scheduling. Unfortunately this was my third encounter with them, but finally had to write a review.Made an appointment at 8:30am to wait and get my rear brakes serviced/repaired. I was told they needed to keep my car longer and gave me a ride home. I called them at 5 and they told me they were just wrapping it up. As I was approaching the dealership, the service advisor calls and tells me, we think your rear wheel bearings need replacement as well. You have had the car all day and now you tell me? I left there with stil a grinding noise coming from the rear of my car.Everyone is busy and running a 100 miles an hour, you would think a progressive business like Davidson would respect customers time!*** Davison Ford, please do not respond with one of your canned responses to this post *** we strive to get 5 stars and we are sorry.....blah, blah, blah
Found the truck I liked and was priced right. However salesman was not very good at all and did not listen well and really caused us distress after the sale. He made up a few stories , lied to us and really gave us the bums rush . Didn’t explain the vehicles functionality to us . Once he got the check he basically gave us the keys and said see you later. If I hadnt been in love with the vehicle I would have walked away . They have a lot of nice vehicles andwere willing to negotiate a fair deal. But after dealing with the salesman I came away with the feeling that Davidson Ford is just another car dealership looking to sell vehicles at whatever cost it takes. They had very little concern for me once they got their check
I purchased my F150 about a month ago and from start to finish the process was fantastic. They had a great inventory, the store was spotless, and the sales staff was professional. I worked with Anne who was excellent and was very knowledgeable about the truck I was interested in. They gave a great trade in on my previous vehicle and the process was smooth, stress free and fast. Thanks
I had my air bag recall replacement. My Ford is over ten years old, but I felt like a respected person. Like I just bought a new car from these guys!! Speedy work too! Thank you so much.
Im very pleased the service department at Davidson Ford. I brought my truck in for a software update and was greated by Robert Huppman. He ensured me that my beautiful F-350 would be returned to me in perfect condition ( no scratches/dents ) and it was. I will return to this service department because of the quality of work they do.
I was greeted promptly on my arrival. My Service Writer Frank, took great care of me. The facility was clean comfortable and very friendly staff. My car was completed earlier than expected. Very fast, very friendly, very happy service.
I bought an F150 and worked with Anne and Erin. I called ahead when I saw one I liked. Kelsey set me up an appointment. I asked for a specific price point, mats and a bed liner and I got all 3 . Never felt I was being pushed or like anyone was trying to pull one over on me. They mentioned all the extra stuff, I said no thanks, and they didn’t keep pushing.Thank you.Paul.
Took my truck for an oil change, got there at 7:45 am and was the second person there. Guy tells me itll take 1 to 1.5 hours. Two hours and 15 minutes later, after 2 people who had come after me had already left, the guys sitting at his desk, with my keys on his desk, making phone calls, without any care in the world. When I went to him to ask how much longer, the guy acts like Im the being such a big inconvenience to him. Then I finally get my truck to find some nice oily fingerprints & smudged on my windshield from where the service sticker was placed. Very poor customer service; goes to show that a high star rating can be deceiving.
I came in for the first time for a oil change on my vehicle. I have never been into this dealership before. The staff was very attentive and polite. They informed me that my vehicle had a recall on it and so I made a appt to bring it back. I arrived very early in the am and needed a shuttle to my work. Dave was very helpful getting me checked in quickly and the driver was quick in getting me to work in time. When I got the call that my vehicle was ready to be picked up, the driver was there at the promised time and once again dave was very attentive and polite and quick to get me back on my way. I currently lease my vehicle at another ford dealership, but once it is up, I think I would like to take a look here at yours for my next one. Thank you for the great experience!
My wife and I had a #awesome experience at Davidson! No nonsense, and super efficient. Ray Ryan and Office Manager, Erin, were gems to work with! Were optimistic that any future interaction we have for routine maintenance will be as enjoyable as our car deal! Wed highly recommend Davidson to anyone!
I took my car for an inspection and to fix a few recalls. They were easy to schedule with, very quick, and the waiting area was comfortable. I was very happy with my experience...until the customer satisfaction survey. I received two text messages, three voice mails, and emails about completing the survey. On the last voicemail they left, she even said completing the survey would remove me from her call list. It feels like shes acknowledging its over the top and annoying, so I should just do the survey to make it stop. I have found this SO frustrating and I wanted to give one star but thats not fair at all to what my experience was with my service. Please, PLEASE consider toning it down. It makes me not want to come back.
Took my car here to have a recall done for my airbags, so I dont know about the prices. As far as the service goes I would have given it five stars but the person I originally dealt with told me that if I dropped it off at 9 in the morning it wouldnt be done until two or possibly three in the afternoon. But when I got it in there I dealt with a different service writer by the name of Frank Cartino. I told him I was new to the area and didnt have anybody to pick me up from there and drop me off back at the dealership after my truck has been repaired so I was going to have to wait. This gentleman had my truck done in about 2 hours. He was polite, courteous, and informative during my experience there. He seemed very knowledgeable as well. If youre going to bring your vehicle here I would definitely recommend that you request to speak with Frank before bringing it in.
I was happy with my salesman and the financial dept. They were fantastic!! I have two complaints...1. Why was I given a car with 4 warped rotors? Are these cars not serviced before they are delivered to customers? 2. The dealership didnt have my 2nd key. These are 2 different times I had to bring my car to service when I havent even had it a month yet! I will say the service dept and my salesman were great at getting my problems resolved but it was still disappointing and inconvenient.
I had an issue where I had my primary work vehicle towed to this dealership after hours because it was the closest to where the vehicle broke down and was completely not drivable. I have been there before, in fact had leased another ford here just under two years ago. When I checked with them in the morning they informed me that they would not have anyone to even look at it until 5 business days later. Totally unacceptable that they can’t provide emergency service. This isn’t the first time I have tried to get service but they were too busy. I had the vehicle towed a second time out of this dealership. It was repaired elsewhere within 3 days. Don’t believe I will waste my time trying to have service here and needless to say I won’t buy or lease again. Step it up Davidson...... That’s your job.
I thought the experience at davidson ford was a positive one all around. Marc was very helpful and knowledgeable about the ford products. I would definitely return to davidson if I ever need to shop for another car and would definitely recommend them to other people.
The customer service Davidson Ford has give has been exceptional from the moment I walked in the door. There salesman Tom LaBrake was personable and patient. He answered all my inquires and walked me through the loan process. I am glad that I made the decision to return to Davidson auto for my auto needs. The experience I have there always exceeds my customer service expectations.
Fast & friendly service. Sagen wrote up my vehicle yesterday, 3/25/2020 & despite having to order in the oil I needed, my oil change & tire rotation was done in about an hour! The advisors here are all very helpful and honest.
I realized my inspection was due today! I called 3 places. Davidson ford was able to squeeze me in last second. Ty very much for that. I really appreciate it because 2 other for dealers couldnt get me in until next week. Didnt wanna be drivin dirty for a week. Thx again Davidson ford
Very pleased with my recent buying experience at Davidson Ford. I worked with Cheryl in sales and she made the whole process very straight forward and stress free. She made sure I got the exact truck I wanted and at a very fair price. If you are in the market for a new vehicle be sure to check them out.
I usually get all of my genuine parts for my car right here at Davidson Ford in Clay. Sometimes in Rome, New York. Depending on whom can get what part I need at the time the quickest. Both dealerships are really great to do business with. I have no issues with neither of them.
They were friendly, nice lot but our appointment we never got due to the previous appointment one going over. No one else seemed interested in helping us and we drove 2 hours, but all in all the cars were nice cars.
I want to say a big Thank You to Doug Jean. He knew exactly what we were looking for and got us in our new SUV fast. We had an amazing experience buying our first Ford. Great quick service! You have a wonderful, professional and friendly staff and a gorgeous new facility. We are spreading the word. Thank you for my awesome Explorer!!
3 year old truck with less than 45K miles did not start in the morning. While turning the key we heard starter spinning but not engaging. The ignition switch did not lock when shut off and key removed.Called dealer to set up appointment and drop off vehicle (towed to dealer) asked specifically for dealer to diagnose starting problem and service ignition switch due to issues noted above.Dealer replaced starter but, I had to ask three times for ignition switch service (initial call plus asked service representative twice). The final diagnosis on the ignition switch...service representative sprayed it with lubricant. Service representative stated that the problem is not solved and I will have the same problem in the future but, for now, the switch works. Two days later switch is doing the same thing.I asked dealer to contact Ford directly concerning starter issue since it seems odd that the starter and ignition switch are bad in a truck three years old. The dealer repeatedly told me I should call Ford directly. No other guidance, no phone numbers given and no help. Tow truck driver stated he sees a lot of Fords stopped at intersections because of starter issues with trucks using the automatic starting and stopping of the engine.After the service visit I received two calls from the dealer (one form dealers main office in Watertown and the other from the Service Manager in Clay) concerning the repair of the vehicle. The phone connections kept kicking in and out (assuming poor quality VoIP). Stated my dissatisfaction to both callers and asked both to contact Ford on my behalf to plead a case and/or raise concern. Both stated it would be better for me to call Ford. Again, no one offered a phone number or assistance on where to call or what to ask for. The service manager did state it is better for a customer to call but offered no other assistance even while I waited for suggestions.
Leased my car from Raynor, but they are gone now so when my daughter was ready to lease her first car I took her to Davidson who basically inherited Raynors business. We went on their grand opening and were ready to make the deal. We were treated as if we were in the way and not important at all. We were passed off to a salesman who assured us that they had something in her budget. He walked us out to see a few things. We were never offered a test drive or anything but were told this was going to be no problem to get into her price range. She liked the features of the car and we were ready to look into it a little more. We were the only people in the place trying to buy a car and yet he told us it wasnt in the right price range after all and that the managers we just too busy with the grand opening to help us. He said he would be in touch. My daughter received a blow off email from the guy saying he guessed he couldnt really get into our price tange but call if we needed anything else. Went to another dealership and they wouldnt let us leave until she got the car she wanted in the price she could afford. Wont ever deal with Davidson again after being blown off like that and when I turn in my lease it wont be to them.
Davidson Ford has a very comfortable, clean and also environmentally economically run business. They have been very conscientious about the time it takes to do repairs or services, help with solving a miner problem I have had with my vehicle. They have kept me informed and contacted me several times with a call or email. The service staff is great. I will highly recommend them.
I had a wonder experience with Edward Perra was my sales person he went above and beyond for me to ensure we got the right type of vehicle for my everyday needs. Even after the sale he follows up with me to ensure everything is going well. Thank you so much for everything and making the experience so great !
Wonderful sales experience!! Very impressed by the expertise and care shown by Dale Hendrix, who assisted me in finding the perfect vehicle. Great selection and quality, and received the highest trade in value for my previous ride! I would recommend them over and over again to anyone in search of a new car! Make them your first and last stop!
Dwayne Scott in parts is the best. Always taking care of me when I need parts or anything else.Excellent customer Service.I’ll be buying another ford in the next 2 years because of the service I received on my hood situation for my 2017 Ford Explorer.
I had an excellent experience today with Jesse Herr. He was accommodating, polite and he met all of my expectations. I have been a customer of your service department for about a year and have always had a great experience. Thank you for everything! Take care and keep up the good work.
My first experience was with the collision center. Granted they were working on a Chevy, but they missed some major damage.My second experience was with sales. Went into the dealership to get information about an Explorer. We had seen a few on the lot and went to a salesman inside that had difficulties using his own system to give us any info. When we asked about a vehicle on the lot that was not in the system he couldn’t figure out how to get us more information because he couldn’t find it in the computer. Solution, I went out in the rain to get the stock number. In the meantime my wife had requested information on the pricing for two demo models. He didn’t know and had to go to the manager. When I returned from the lot getting the stock number he still had not returned to give my wife any information and was in the managers office laughing with the crew.Horrible experience x2.
This review is for the Davidson Ford precision car wash. 3rd time Ive been here. The 1st time I was there, I got a good wash from the self-serve bay. The second time I was there, they were out of wax and the machine was not accepting paper cash, only quarters, which wasnt that big of deal. I assumed by the next time I needed a wash theyd have the machine accepting cash and everything in proper working order, or at least filling the wax up again. However, when I returned, the machine was NOT accepting cash, and when I started to deposit quarters, on the 4th quarter, it started returning them. The machine kept my 75 cents. I never received service. Unless I receive compensation, in which case I do Ill update this review, Ill wont be back here, and I wouldnt recommend this place to anyone.
Frank Cartino went above and beyond what was expected of him in the warranty repair of a recently purchased used Ford F150, that was not purchased from his dealership. We would certainly go back to them for any further issues.
I recently purchased a 2017 Ford Fusion SE from Davidson Ford of Clay. As most may know, the car buying process is very stressful. Having to haggle with sales people and worry about if youre going to get screwed over. However my experience dealing with these people was amazing. For the first time in a while I felt comfortable with my sales team. Dale Hendrix, my salesman, made me feel comfortable and had a great sense of humor. His experience definitely showed as he went the extra mile to make sure that the car was the way I wanted, and to make sure that I would walk out of there feeling confident that I purchased a great car. I would highly recommend Davidson Ford of Clay and Dale to anyone who wants a no hassle buy. Thanks to the sales team again for a pleasurable experience!
These folks are very professional and although I did not buy my 2017 F150 there , they are more than willing to do all service work for me. Fortunately its been tire rotations and oil/filter. Nice inventory and extremely clean facility. And to continue i purchased a new 2019 F150 there in September . Lease 3 years. Got a turbo 3.5 V6 after having 3 V8 models. Love the turbo. Good sales staff and quick paperwork. Just had the WORKS done. Used points so free ot was! Quick inspection of elec recall found no problems. Good folks at Davidson and nice inventory.
Thomas LaBrake was hands down the easiest car representative I have ever worked with. He helped me compare 3 different car options and ultimately found the most efficient way to handle my current situation. I couldnt be happier with the service. Will definitely be coming to Tom in the future.
I walked in without an appointment set, figuring I would have to schedule an appointment for an oil change. Sagen hooked me up and got me right in, did the oil change, AND took care of my NY State inspection, which was up and I had forgotten about. If you buy your car there NYS inspections are free, so that was an awesome bonus. Thanks, Sagen, for taking care of my vehicle so quickly and efficiently!!!!
I purchased a 2017 mustang in February 2020. Its been 7 months and the ac has broken already and thats not the big problem. I dropped it off to get fixed on Sunday night so it would be the first vehicle in. I received a call later that day saying that itll be a few days which I also dont mind. Then I received a call that my extended warranty doesnt cover reprogramming. Which I can also get past. But I picked it up Thursday and I drive it for about 15 minutes to find out that the ac is still broken. So now I must turn around and return it. And get a ride to pick me up again. I left work early to get it so I lost half a days pay. It is a half hour -40 mins. Away from my house. So its a production to get there. And when I return. All they say is sorry. And took my keys. Its been all day. And no one has got back to me why it still doesnt work. Also why wouldnt they check their work before having me find a ride all the way there.
Bought a 2017 Ford Expedition had low pressure sale told them the price I had to buy today and with a little work managed to make the deal. Dale Hendrix was the sales guy would recommend him to anyone. Had a few minor issues and he got them all fixed no hassle just I’ll take care of it for you. Great guy
Brandi our service rep was great!! They got everything done in an hour and a half!! She was very friendly and made sure we were happy before we left!!
My wife and I took our 2018 and 2019 Ford Flexs in for service this morning. Great experience. Quick, easy and very helpful service advisors.
Service department is completely unprofessional and clearly work off commission. Ive been in 3 times and have spent $1,100 total to have an issue with my power brakes fixed. Each time theyve assured me theyve fixed it. Each time Ive paid over the phone and picked it up the following day and the issue still persists. Emailed the service manager, called him 3 times and left messages and they still havent got back to me. I dont think they have the proper tools to diagnose vacuum issues.
They are very client service focused and friendly. However I bought my vehicle here and have only serviced it here. Twice I have tried to get a rattling noise fixed that they caused after changing my oil. Not only is both sides making the noise now but theyve tried twice and its still not fixed. I think this may have been my last time. Theyre also not open on weekends so Ive taken work off twice to try to get it fixed.
Needed the perfect vehicle for my husbands physical disability. Found my needs answered in the new 2019 Ford Escape. Now my husband will be able to access the Escape without the worry of transferring from his wheelchair to the spacious front seat. No more worry of slipping and falling during his transfer. He can stand from wheelchair, turn around and sit directly in the front seat of the Escape.Our experience with Davidson Ford was outstanding. We needed the car immediately and Mark Rupp demonstrated outstanding sales skills by closing our deal before the end of day. His patience was remarkable because of the number of issues he had to tackle. If you are looking for a professional and dedicated salesperson just ask for Mark Rupp.Lest I forget the Escape has so many features I didnt realize come with a vehicle is another reason to purchase a Ford Escape. The ride is smooth, visibility is outstanding, the interior is pleasant and roomy. And the salesperson was professional, courteous and very personable. If you want to deal with a committed salesperson, I recommend that you stop and see Mark Rupp at Davidson Ford in Clay.
My husband made the 2.5 hour drive up from our house to Drivers Village only to be shipped elsewhere. We found Davidson Ford by pure dumb luck and couldnt be more pleased with the end result. Matt Rupp was phenomenal to work with. The process of buying a vehicle was made painless and we felt like we got a great deal on a great new little SUV. The staff treated us wonderfully, especially my 20 month old daughter who, like most kids that age, doesnt sit still and insists on keeping busy. They provided her snacks, juice boxes and Peppa Pig! We will definitely do business here again!
Matt and his team are fantastic, professional, friendly, and were amazing start to finish! I highly recommend Matt, Aaron, and the entire Davidson Ford crew to anyone looking for great car at a great price!
Want to take this time to Thank again the people at Davidson Ford service department.The experience was exceptional.From the service advisor , Frank Cartino to Mike who shuttled me back and forth. I appreciate their wonderful service. Would highly recommend Davidson Ford of Clay.
Leased one car 3 years ago, and was reasonably pleased. Went back recently to replace with new lease, and received a completely non-competitive quote ($80 more per month than 4 other Ford competitors). Not what Id expect for a returning customer. When I disclosed, all I hot was a shoulder shrug. Nothing to fix here, I made my deal with a competitor. FYI, I ultimately leased the same car (2019 Ford Escape), so the owners response is irrelevant. They quoted $80 more per month, for an Escape that cost $800 less. Now Im done.
I recently brought my 2017 Ford F150 in for a very complicated service issue. I worked with David Sutter (Service Consultant) and left very happy with his knowledge , professionalism and honesty! I would highly recommend using Davidson Ford in Clay for your Ford service needs. I also wanted to mention that I did not buy this vehicle from this dealership.
Very very poor customer service. I just recently purchased a 2017 Fusion from a different dealership when it was purchased they told me it had a bumper to bumper warranty on the vehicle. Which was corrected so when I took my car to Davidson for an oil change & to get a recall done i mentioned to them that the car felt like it may have been shifting weird. So 3 days after i dropped my car off at the dealership I finally decide to call them & ask what’s going on, they mentioned that it’ll most likely need work to the transmission & that it was covered by the warranty so I was like “okay go ahead” so another week goes by & I still haven’t heard anything from them. I decide to call & they tell me that they still haven’t brought it in to get looked at & they’ll need to order the parts. So for the next week I call them every other day to get an update on my car. (Now let’s not forget they never once called me. I was always forced to call them) Finally I decided enough was enough. I bought this car in April, haven’t even had it a month & it was in the shop (which is at no fault of their own) however i mentioned to them that i was going to need a rental. it then took another 4-5 days to receive a rental car, i’m a relatively big person & they give me the smallest car possible which is understandable that’s the best they can do I am very understanding. Not to mention they were reluctant to give me this rental because i was under 21. So please tell me why an 18 year old can purchase a brand new car but cannot get a rental if something happens to it? I am now on week 3 without my car & I just keep getting told “it’ll be done tomorrow” & that’s been going on for about 5 days now. Still haven’t received a single phone call from them, apparently it’s my job to call them. So i make sure at least twice a day I call them to see what’s going on with my car, the service desk lady now knows my car & my name by heart. But personally i know longer care or feel like i’m being pushy because enough is enough. the parts were ordered a week ago, the work should have been done a week ago. point blank. never dealing with this dealership again. i guess that’s what i get for purchasing a ford.
We had our 2008 Edge serviced at Davidson Ford in Clay when they first opened, where we got excellent service, so when we were ready to purchase a new Edge in 2017 we went to Davidsons and met with Anne.when we purchased our second vehicle an Escape 2019 we again went to Davidsons . They have very friendly sales people and very knowledgible service people. Anne made it a very pleasant purchase experience.
Recently that is six month oil change, his scheduled when I leased the car. I mentioned something that I would like to have looked at as well during the visit, but the mechanic said that only the oil change could be done on that date. I am used to other dealerships that use the 6-month checkup to look over the car and provide information for any other necessary maintenance or upcoming issues, so I was surprised that I was just scheduled for an oil change. I asked the mechanic when I was due for the next oil change and he said youll know if the mechanic put a sticker on your window. There was no sticker on the window and the mechanic I was speaking with suggested I come back when Im ready for my annual inspection because that would be good enough. I find this unprofessional and Im still not sure what I should do about having a car looked at for any necessary maintenance.
Visited this dealer with family and will not ever go back. The sales staff is truly a disappointment, as Ive worked in sales for 10 years. Two different sales people we dealt with showed little interest or concern in assisting with the buying process. During our test drive the sales woman literally let us know we couldnt go farther than the parking lot because the managers were busy and had things to do. As suggested in a previous review, these people truly dont understand sales nor seem to have any interest in the needs of the customer.
The salesman, Dale Hendrix, was both professional and friendly. I was treated with respect. There were no pricing games played either with the price of the vehicle I purchased or the one I traded. Everyone at the dealership made my buying experience a positive one.
Can I choose zero stars? I bought my truck 2 years ago and every encounter with them since (service) has been an inconvenience, strange for a service provider. Sales team lied when I bought the truck about some services I’d receive. Under coating was blasted up into my tail lights took forever and a day for them to make that right. Several services were scheduled with the service not being performed either cause they forgot or didn’t have parts they said came in. They’ve lost my business without a doubt I have many chances and kept falling short of even a basic oil change. $50k you should go somewhere else because for my $50k I got a lot of inconveniences.
Davidson got me right in with an issue with my tire. I appreciated that. Tire was fixed, price was right and service wait was fine.
Our experience with Davidson Ford was enjoyable and simple from start to finish. The sales personnel demonstrated professionalism and attentiveness to our needs. Special thanks to Doug the manager and Ray the sales personnel for making this process so easy. We will definitely be back and will tell our friends and family!!
To complete 100% of the work when the car is in for service. I dropped off my f-150 for wipe blades not working and rear passenger door lock not working. The wiper blade transmission was replaced and fixed and the rear door lock was never addressed. You did all the recalls on the doors, you easily could have fixed the door lock when you were working on that door. The tech had to see the lock didnt work, so why didnt you fix it???I made it clear when I called for service that the rear passenger door would not lock or unlock and might have a bad solenoid. I also told the service manager when I dropped the truck off and I also told someone on the phone that called me this morning to tell me what the wipers needed and he said they were taking care of it. Three times I told you and you failed to fix it. Im not taking more time off of work to get you to do what I asked of you to begin with at my cost..Sorry but you just lost me as a customer. Why didnt anyone listen to what I wanted done for service???..You even wrote it up wrong on the paper work you gave me when I picked up the truck. You people need to learn to listen to your customers.
I brought my car in because the check brake system light was on. I had a 7:45am appointment. I was promised that all work would be done by 3:00. At 4:00, having not heard anything from the service center, I called them. At that point I was told that they couldn’t figure out why the light was on but that I needed to have all of my brake pads and rotors replaced immediately. I asked how this was possible since my car was inspected there only a month prior and at that point I was told that the were starting to show wear and that I should keep an eye on them. There is no way that they deteriorated that much in the summer (no salt on the road) after only been used for 400 miles. I was told that my pads were completely worn down, the rotors had a huge amount of rust, and that this must be the cause of the brake light. I said to hold off on any work until I came in to talk to the service team member. When I got there the story changed. This time I was told that the brake pads were only half way worn down but the rotors were in need of replacement. Again I asked how this was possible in such a short amount of time - especially since my car is a hybrid and because of this the brakes aren’t used that often. He also told me that, although my appointment was at 7:45, my car wasn’t looked at until noon. By 4:30 they still didn’t have an answer. At this point I was late for another appointment and asked for my car back. The brake light was still on. I was charged $43.15 for nothing to be done all day. As I was pulling out of the dealership, the service advance trac light came on in addition to the check brake system light. I brought my car back in and was told that it was still due to the rotors needing to be replaced.Today I went to another service center to get a second opinion. They told me that the lights have nothing to do with my rotors. One is because my brake booster doesn’t have enough vacuum pressure and the other is because my brake fluid balance is off. They determined this in less than one hour. They ordered the parts and did not charge me for figuring out what the lights were on for.This isn’t the first time I’ve had issues with Davidson’s service department. I could actually go on and on. I have finally learned my lesson.Edit to include answer to response below since I cant respond directly - I contacted the customer experience manager over a month ago and never got a response. That auto-answer proves my point about lack of customer service.
Doug jean and Edward Perra were wonderful to work with and really helped me out when nobody else could! I will be sending everyone here to work with them! Thank you guys!!!
Notice that the only good reviews on this page are for Fred Raynor Ford before it was sold to Davidson Ford. They deserve a negative star, and I would not recommend Davidson Ford to anyone based on their apparent lack of ethics and professionalism. I was ready to purchase a basic compact car with no frills, test drove it and had a verbal agreement to return the next business day to sign paperwork and pay the down payment. When I arrived, the salesman showed me a more expensive model as the vehicle I test drove. He lied. Strike 1. When I politely said it isnt the car I took for a test drive, he yelled at me like a child saying it was so. Strike 2. After given the benefit of the doubt and chances to make it right, there was no apology, no admission, and no respect. Strike 3. Since then, Ive heard the same story from 3 other people. Davidson Ford needs to learn about professional ethics and common decency... it is about doing the right thing, and is good business practice. They are NOT Raynor Ford.
The salespeople, management, and finance folks at Davidson bent over backwards to make getting my new 2019 F150 as smooth and pleasant as possible! Will absolutely buy my next Ford here. Thanks from the bottom of my heart for a job well done! Bravo Zulu.
Tom was a pleasure to work with and made the entire process smooth sailing! And I really appreciated the run-through of all the fun things my new car can do (most of which I didnt even know!) - Ive got a lot to play with. 😊 Fantastic service and experience all-around. Thank you Davidson Ford of Clay!!
If you are looking for a vehicle, this is the place to go. The employees are very professional and friendly. I dealt with a sales rep named Devin and he was excellent. Devin was kind, helpful, and treated me like a friend. I highly recommend going to Davidson Ford and seeing Devin or any great sale reps.
Raynor Ford was referred to me by a friend. I had been looking for a new SUV for some time and decided on a Ford Escape. Family members have purchased new Ford vehicles over the past few years from other dealerships and are very pleased with their Ford vehicles. I wanted a knowledgeable, skilled, honest dealership that would work to keep me as a customer now and in the future. Everyone at Raynor Ford was genuinely friendly and interested in providing me with the best vehicle for my money. Milo knows the cars inside and out and took time to really show me what I was buying. I know they will be there for me as long as I have this Escape. Scott and Shawn made sure I was fully informed on the deal and treated me very well.I have purchased many vehicles over the years, all over the northeast and so far Fred and everyone at Raynor Ford is first class. I LOVE my Escape!
Researching pricing for brake job on a 14 Focus, pads and rotors. Unable to get an estimate over the phone. Asked for hourly service rates and was told it is different for different things. Ask for hourly service rates to install new pads and rotors all the way around and received a response of I dont know. I asked, really? and received a snarky response of only the service advisors know that, I just schedule the appointments. Why not simply transfer me to someone that knows the answers?My experience was poor with unprofessional responses from the appointment scheduler.Interestingly, other locations were happy to provide an estimate over the phone and their is certainly no magic or special skills that prevent an uncommitted estimate from the Ford location for a simple maintenance item such as pads and rotors...I would recommend this location for necessary recalls only unless you have time in your day to sit around and wait on a quote or are simply beholden to Ford service out of loyalty.
I am only giving 5 stars because of the superior service I got when working with Rusty as a sales person, and because of the helpfulness of the guy in the finance office. The selection was good, my car (used, but fairly new) is very nice, and follow-up was extremely helpful because of Rusty. Be careful because they are not all like that, but thats how it is everywhere. Big thanks to Rusty at Davidson Ford in Fulton!
Tom labrake is a fantastic, knowledgeable salesman with great customer service skills. He goes above and beyond to ensure customer satisfaction. I have bought vehicles from Tom in the past and would continue in the future to buy vehicles from him. I would highly recommend Tom to any family and friends...Always a pleasurable man....
Service was quick and I was kept informed on the status of my repair. David did a great job getting the information in to get my repair covered under warranty.
Went back for warranty work 14k miles had a new engine put in then I did my own oil change found the drain plug and filter only on finger tight by a baby. I only had a qt of oil come out! Wast a Ford fan before lot of issues with both I had figured it’s been 20 yrs the deal worked out why not? Yeah should have listened to myself I’ll never go back again after I get rid of this pos!
Friendly, fast service. Only disappointed about not getting therecall on my Ford edge taken care of at that appointment.Thanks Again..
I had a great experience here. I purchased a used car from out of state. They let me put a deposit to ensure that the car would be there when I drove out. Special thanks to Tom and Erin for helping to navigate a complicated state-to-state transaction. They were fantastic!
After a few fairly terrible experiences at some other dealerships I ended up here - the person who I worked with (Tom Labrake) was really informative, and funny, and he made the act of looking at cars much easier and more pleasant. Highly recommended.
Total reviews rating 4.3
199 Reviews for Davidson Ford of Clay 2023:
Review №1
2022-05-31This was the easiest and quickest car buying experience I’ve ever had. My salesperson, Anne was very helpful and great to work with. The team at Davidson made the financing/buying portion of the process stress free. No pressure to buy anything extra that I didn’t want. I highly recommend Anne and Davidson and will work with them for my next vehicle.
Review №2
2022-03-02Love most everything about my New Ford F150 except the few small items listed.1. Miss the step bumper to get in the bed.2. Heated seat should have just the back, just the seat, or both heated.3.Ford should have a loyalty program similar to Chevy Legend program.4.Center work surface should have been standard in trucks, especially in ones like mine that have the fold down shifter.
Review №3
2022-01-26UPDATED 1/26/22: My car is broken again. Roughly one month after getting it out of the shop. Transmission error notice comes up. Called Davidson Ford to discuss, the manager said they wont scratch our back because we did not scratch theirs. He complained about the bad review I left. Well guess what? Here is another one. The service at Davidson Ford still stinks. Now it includes the manager. ORIGINAL POST: Turned my 2014 Ford Focus in to Davidson on September 7th. Frank was the service person. Was told it was a transmission issue, under warranty and would be 4 weeks before it would be fixed due to lack of a part and I had to leave my car to get on the list for the part. 4 weeks later was told it would be another 4 to 8 weeks due to lack of a part. Frank even mentioned it could be greater than 8 weeks, said he did not know because nobody tells him anything. No accountability there on behalf of a representative of Ford. 96 DAYS LATER...Davidson calls to say my car is ready but there will be an additional 129 dollar diagnostic fee that was never mentioned throughout the 96 days at the shop. Frank also asked my husband to give him 5 star review and not to let the lack of service and parts reflect on him. Arranged to pick up my car and Frank calls to say the battery in my car is dead. Offers a battery with no installation fee; then calls back to say he will leave us a jump pack to jump the car when we get there. Because he doesnt want us to be disappointed and that is how much he cares about us. Also mentioned he hates my car. After 96 days of lack of information, lack of parts, lack of service and Davidson Ford obviously not bothering to start my car every once in a while, it does not feel AT ALL like Davidson Ford cares or takes responsibility for Fords poorly manufactured product. Never buying a Ford again.
Review №4
2022-04-01Overall the issue was corrected and a couple other items were discovered that I approved for repair. A recall I wasnt aware of on the door latches was also done. Five stars for all this.But, the car was covered in a fine white powder that could easily have been hosed off. The brakes were soft and required a system bleed on April 1 to get the pedal to respond better. Minus 1 star for that.
Review №5
2022-05-03Bought my 2020 F 150 from Ed Perra, great salesman, great guy. We talked quite a bit while waiting for my new [to me] truck to be ready. Also Arron the finance guru is just as awesome, hope you are having fun with your new Bronco. Had service done on my old truck before finding the one I bought, the service department was also a very good experience. All in all I had a great experience with everyone there, had a small hiccup[my fault] but other than that I couldnt had asked for a better experience with a car dealer. I am 73 and have dealt with a lot of car salesmen and dealerships and this was by far the best of those. If your looking for a good place to buy your next vehicle give them a chance, you wont be sorry.
Review №6
2022-02-11Service advisor Robert is amazing. First time I talked to him in the phone he set realistic expectations for service and made sure he was able to answer every question I had. I manage an auto shop not far and I can tell you that good Employees like that are hard to find now a days
Review №7
2022-04-01Brought my 2015 explorer with brand new $700 tires in to have recall done for rear toe links. Mechanic did not properly align my vehicle causing the rear tires to wear excessively destroying the tires. When I contacted then Anthony and Jesse told me it was not their responsibility. Davidson Ford along with Anthony and Jesse are there to Take your money and provide inadequate service/repair. Not my first bad experience with them but it will definitely be my last!!
Review №8
2022-04-11Just bought a new Ford Ranger from Davidson. I Found the process very easy and the staff helpful . The salesman kept me appraised of the cars that they had and the ones coming in. When the one that was equipped the way that i wanted he tracked it for me and let me know when the truck arrived. When I picked up the truck he spent all of the time that i needed to get acquainted with the new features and controls.I am hoping that my first service is as pleasant. I traveled to this dealership because the service at my local Ford dealer was not a pleasant experience. If the service is as good as the sales then i will be a lifelong customer.Just had my first service. What a difference from the dealer from my last Ford. Everyone at the Davidson service was smiling and asking if they could help. The service advisor took notes on what had to be done and informed me of the time it would take. I asked about brakes and. They did a complete brake inspection, checking for leaks and checking pressure and fluid. The waiting area was clean and equippped with coffee and snacks.When the service was completed the same service advisor came and got me and explained all that had been done.I was most satisfied.
Review №9
2022-07-06Anyone on here giving a good review is lying. They are most likely friends or family. This place will rip you off. I took my truck with no check engine light. It has just been inspected and passed. They were supposed to do a recall, i picked the truck up with the same symptoms as before the recall and now a new issue that triggered a check engine light. They refused to fix it and said it must be a coincidence. I think not. Do not go here or they will continue to get away with this type of behavior and you will be part of the problem
Review №10
2022-04-07Best experience we ever had and it was all because of salesman Matt!!! He was quick to get back to us and has no problem answering our questions and explaining. Thank you Davidson Ford of Clay, especially Matt!