Positive: Clean, comfortable pillows, and hot showers Negative: Loud noisy air conditioner kept waking me up
Pros: near the highway, microwave and fridge in room. Cons: dusty, room smelled like pot, no hot water, front staff at check-in was unfriendly.
So far, the process of checking in was quick and there were no qualms in getting our room. The room was clean and you can see there was some level of detail to thoroughly disinfect the room before a new guest arrives. As a stopover as we await to pickup our college student, I would recommend this location for brief stays. I will see how Break-Fast is in the morning.
Front desk staff...useless and unfriendly. Rooms a disaster....smelled like mildew, blankets havent been washed in a good long while. Bathroom was filthy. Urine all over the toilet..chair from 1970 was so covered in stains....had entertained asking for a different room but my brothers next to us was no better .. everyone has off times and sometimes are overwhelmed... But this is beyond that... I beg you to keep searching...if you really cant find anything else... Theres a Walmart down the street... Buy a tent and sleep in there parking lot... It will be cleaner and I guarantee their staff will be more helpful. If management happens to read this and I hope you do... Please set fire to this disaster or do a major overhaul so no one has to endure the disgustingniss that was room 204 for another night.
Go to a different hotel unless you’re really on a budget. AC in some rooms don’t work, the hotel smells like B/O, the front desk staff aren’t helpful. The shower water leaves you feeling slimy and you can hear everything in the hallway and other rooms. Have fun lugging your stuff up the stairs as well. Don’t recommend, the staff and owner don’t care
Filthy! Every towel was dirty and stained. Wish I can show pictures to show. The building has a musty smell and my husband had to clean the filter to the air conditioner. Unfortunately there was no other hotel in the area with vacancy. Hoping I don’t leave with bed bugs.
The staff was unfriendly upon arrival seeming annoyed to get up from watching tv to check us in. The bathroom looks nothing like the pictures they display on their website. It was very unsanitary and there was mold in the crevices of the tile. The King bedroom looks a lot bigger online than it actually is. The walls are very thin (you can hear the people around you very easily). Lastly I grabbed a muffin from the breakfast bar on my way out and it was rock solid.
Very friendly staff. Extremely CLEAN rooms, public access areas. Cleaning staff was wonderful. She didnt knock on the door like so many to see if we were ready to have our room cleaned! NO, she asked us if we NEEDED ANYTHING. It was so nice to have them check-up to see if we were ok or if we needed extra towels, etc., not rushing us at all!!!
Great location for Alfred State and Alfred University visits. It is clean. The rooms do need a facelift but overall it is good for a weekend visit.
Bathroom door wont close easily and when shut would not open with out giving a fight also leak in the bathroom. Bedding was dirty and room had spider webs. Horrible smelly room. Breakfast boasted of eggs and omelettes nothing of the sorts.
Did not allow us to stay more nights because of me having covid. I stayed in the room unless I had to go some where plus I had a mask wearing it
Stayed there last night and will not be staying there again. The entire hotel wreaks of cigarettes. Hotel room was dirty and a message was posted not too use the water. Rat traps were all around the perimeter of the property.
The beds were comfortable and the bedding appeared clean. The bathroom was a little dirty under the sink and around the tub. The biggest negative was the strong musty smell in the room. I had to go buy an air freshener. The Best Western was a much better place to stay.
Nice, clean tidy rooms and bathrooms. Staff is very friendly and always available for any assistance. Excellent choices for breakfast and coffee. Prices are pretty reasonable, along with the excellent, fast WiFi. Would certainly recommend to others and definitely would come back again!
Relatively clean, that may be the only positive thing I could say. Some aspects were really grungy and made the stay rather uncomfortable. The bathroom was not clean to our standards... filth on the light switch, stains in the toilet, mold in the shower. Needed a shower, but felt grosser at the thought of taking one there. And the most bothersome aspect was that the room just plain stank. Its a hotel room, its going to smell like other people... but it smelled overwhelmingly unclean. We also stepped out the back door located outside of our room- which noted that the outside door is locked 24 hrs for our safety. It was not locked, we reentered without a key. For over $100 a night definitely would never do again.
The room was disgusting, the entire hotel was not clean at all (you could see the dirt, grime & garbage in the hallways & on the floor & we had a huge wad of hair on our room floor), it smelled like smoke and the service was terrible. Our toilet wouldn’t work & we called the front desk for help & they said “you’re going to need to come down & get a plunger.” We will never stay here again & advise others to stay away as well.
The staff were super friendly and helpful, they went beyond above and beyond to assist my needs.My room was clean and cozy. The lobby and hallways where clean as well.Definitely will stay there again
The room was clean comfortable beds. However we got woken up at 7:30 am with loud banging on the window.curtains to find pile wood in front of the window covering it up. Theyre redoing the roof but i would think that they could start the work at like 9 am. And be considerate of people still sleeping! Breakfast buffet is ok.
The room is alright. Toilet paper is a little far from the toilet for a male standing up, and the toilet seemed a little low, but the room was alright. However, the bed was terrible. It had those small dips with sizes akin to the type on the top of an air mattress. It was very uncomfortable and my back hurt in the morning. Breakfast was a typical hotel breakfast. The hotel was pretty clean.
This Days Inn is kind of a dump. Stayed here with a group of six people and all six non smoking rooms reeked of cigarettes. The mini fridge in my room froze all my food, including beer and it was on the warmest setting. The sink was leaking brown sludge onto the tile floor in the bathroom. And the 2 queen beds were more like twin beds. The staff was rude. Short responses and unaccomadating. Avoid this place. Its pretty terrible.
Small hotel with descent complimentary breakfast. Room was ok - Could use updating. Bed was comfy. It would be nice if they had an automatic door at the main entrance. Most people carry luggage to a hotel, right?
Just a so so hotel. Musty smell throughout hotel...in the hallways and rooms. No elevators. Very small rooms. The continental breakfast was not very desirable. The sink in my room was not clean, it had hair from someone shaving in it. We had trouble checking out, as I told the clerk who checked us in, can hold the room on the credit card but wed be paying cash at check out. Going to check out we were unable to pay cash because they already checked us out using the credit card. We would have had to go through a rigamarole to pay cash. The only good thing, it had a decent bed to lay my head. The price was way too high as we just came from a Hilton the night before, $20 cheaper, bigger rooms, super clean, elevator, pool, and parking garage to name a few things. Wont be staying here again, even though I am a wyndham rewards customer.
Days Inn at Hornell was a high quality budget hotel. Nothing fancy but the room was well kept, the bathroom was nice, though the sink was oddly very short, and it was generally pretty comfortable. We had complimentary breakfast though not much of a spread. Waffles were really all I wanted but it would have been nice if they had some yogurt. Generally it met my expectations.
Room was clean, bed sheet clean no bugs like a few other reviews easy access to hwy and an ok price. Did not have breakfast so cant comment on that.Bed was comfortableBiggest issue was moldy showered and at seems of the tub liner.Lack of Hot water in shower in the Afternoon. It was warm but not hot as i wold like after a long drive.And even bigger issue, the air-conditioning was off prior to check-in to room. The room was boiling hot. Hotter than the shower :-)It did cool down one the AC was on for a couple of hours and water was hot for the morning shower.I know there is being green movements in many hotels and it is certainly important to have that. But in hospitality industry, it is important to have your customers have a good experience. I suggest they start AC an hour before check-in time.Also staff manning the front desk, need to remain fully engaged into who is standing at front desk. If you hear front entry door open, take a peek to see who arrived or left. Should not have to ring bell for someone to show up.For one night stopover , convenient location its okIts rated as 2 star place and that is what it delivered.
Our car broke down on the highway and we needed to have it towed. They took us to this shop that doesnt operate on weekends so we were stranded for the weekend with our 12 year old daughter. We made it to the hotel, which happened to be booked for the night. But they found a room for us and made us feel comfortable and safe. Amazing breakfast bar. Clean room and amazing staff. Real angels
Customer service is awful. We stayed 1 night and had to switch rooms at 1:30am because of bed bugs. The girl at the desk was actually pleasant and let us switch rooms(Thats for the extra star) and said we could talk to the manager in the morning. We went to check out and the morning lady, not sure if she was manager because she wore no name tag, was VERY rude! Didnt even get an apology for the disgusting inconvience we had..... I dont write reviews but this needed to be done
Rooms are in serious need of an update. Hotel interior and rooms are not very clean. Looks like they havent been vacuumed in who knows how long. Place has a very strong chemical odor that attempts to cover up the smell of musty. There is a chair in are room that is so stained, I would never sit there. Extremely disappointed and hoping to survive the night.
The team at Days Inn are Top Notch Rosie at the front desk is amazing and they went above and beyond for me and my family when we were in a bad spot! The room was warm and very clean they told me where to get good food from and all. In just a few minutes we went from being strangers to family! Cant wait until breakfast!
The beds & pillows were great! We all had a goodnight sleep but there was no cold water in the shower. They did take care of it once I called.
Even non smoking rooms smell of smoke. Upper floor showers have no water pressure. If you can afford to, stay at the Best Western for a far better experience at Hornell
Very loud air conditioner that had to be turned off. That made the room stuffy. I could hear the person upstairs walking around as soon as they got out of bed. And someones alarm. They kept hitting the snooze button. Very poor sound insulation. Usually Days Inns arent too bad, but this is awful.
Have a kid in Alfred. Did a quick trip for the weekend to see the fall colors and a run to Niagara Falls. Stayed here the last night before flying back home. The room was clean, bigger that expected and very comfortable. Breakfast was good, lots to choose from, bagels, cereal, oatmeal, waffles (always my favorite) juice and coffee. Nice and quiet, very convenient to Alfred, Hornell and the highway. Would definitely stay there again.
Had to ring a bell for service. No “Hello”, just “Up the stairs and on your left.” Dusty, dirty carpet and non smoking room reeked of cigarettes. Bed was incredibly uncomfortable. Blanket was dirty. Left with what appear to be bed bug bites. Very pricey for what it is. Look elsewhere, unless you like this kind of thing.
The service we had when we first got there was not the greatest. The girl behind the counter gave my fiancé attitude when it wasnt needed. Then when his aunt and uncle showed up she gave them attitude as well. If you dont like your job, find a different one. The room was clean and we didnt really interact with anyone else, but the first impression we had was not the greatest.
They lost my reservation, even though I had double checked that we were all good. I will NEVER try to book with them ever again.
Woke up with bug bites everywhere. As a Phlebotomist I didnt appreciate the front desk girl having heroin track marks everywhere on her. She didnt even care to hide it. The lady behind us checking out told us Good Luck before we left. Dont ever come here.
Staff banter in the hallway is that alarm clock you cant turn off at 8am.Majority of tv channels say Weve detected an interruption in your service. Please check the connections. blah blah. Apparently 7 other rooms have the same problem. Every channel that does work has major pixellation glitches and robotic sound.Breakfast was waffles, oatmeal, cereal, and apples. No meat, no yogurt, no other fruit.Room was musty, but clean and no bugs. Room 108.Beds were firm yet comfortable. Fridge and microwave.I paid about $80 after tax. I want my money back.Im never coming back to this hotel.
Regardless of how much you pay, (as they jack the rates up for events,) dont expect much .. actually dont expect anything and then you wont be dissapointed. Its a tolerable place to sleep. At least everything worked. The rooms are small, the walls are thin. You wont see staff after check-in but you will hear them. I suppose there aint much else to do out in these parts but talk.....
Great value. Was able to book a room fast and easy. There were a few things that were not cleaned but maid service did not show up so I understand.
Place was disgusting. Smelled very weird, the general cleaning (aka dusting) was not even okay. The coffee pot, and microwave in the room had not been cleaned in ages. The towels smelled like mildew.
The staff was nice. a little outdated and shabby. If it wasnt for the really nice staff I would probably give it one star because it definitely needs some TLC but its pet friendly so thats another plus
Friendly staff but the facilities were severely lacking. the rooms smell like smoke and there was a disgusting aroma everywhere I went in the entire hotel. I would not recommend. will definitely not stay here again
Advertised wifi and was relying on it, but there is none in the room. Unsatisfactory answer to my complaint. Wasnt expecting very much to begin with. Room very small and had difficulty even getting suitcases in room and then very difficult to move around. Price way to high for the accommodations.
Horrible snotty service I gotta outta there as soon as I could manage
Warning: no elevator so make sure to confirm a first floor room if there are mobility issues. Sign at check-in notified there was No Spectrum Internet although the TV service was fine. Very poor linens. Room was more expensive than one would expect with the lack of amenities.
This Days Inn is quiet, clean and nicely located close to the highway and to places to eat. Ive stayed here plenty of times and love the location and friendly staff. Definitely a good place to rest.
Can i start by saying how beautiful this hotel is and how clean it is. Customer service here was great, i mean everything here is so beautiful i really recommend this hotel if your ever staying down here. I rate this hotel all the way. Thank you
One of the cleanest . Nicely kept
This Days Inn is run down and not terribly clean. It is a no smoking hotel, but the carpets obviously havent been replaced in years because they smell of cigarette smoke.
Make maid was unbelievable rude when asked if they have late checkout. We felt like he was another misplaced labor that just need income so took the job and hates it knows nothing about the hospitality business.
Screwed up charges -- be sure to check charges! Absentee, unresponsive and apparently careless manager. Bright spots Rosanna and Liz!
A very pleasant surprise. Theyve made alot of upgrades. Friendly and Clean. Its not your average Days Inn. 2 stars better.
The hotel is nice. The rooms are well taken care of, the front desk woman seemed nice, and its small so the noise is negligible so sleeping is easy.
The housekeeper stole my jewelry and then tried to claim he had thrown it away because it was broken even though it wasnt. I got a call from them the next day when it was time for him to come in saying that they had miraculously found my jewelry.
The room was good. The breakfast was acceptable, I saw an ant by the juice. The personnel were friendly.
Not a place I recommend. There is mold in the bathroom. Shower has pubic hair in shower.
Enjoyed my stay here. The rooms are a little dated but very clean. Good place for the price
Nice rooms. A little small. Breakfast is just a bagel and juice. 24 hour coffee. Nice service
Exceptional customer service- Knowledgeable, kind, and efficient. Breakfast could use some sprucing, but overall, a great stay.
Great, was clean and comfortable, nice people pet friendly and truck parking!!
Clean, quiet, free WiFi, fridge and microwave in room. Staff was very helpful. I will stay here again when in town.
Good breakfast spread and the rooms were small but clean and a comfy bed
Im being generous with 3 stars. Convenience is the only thing keeping me coming back.
Woke up to take shower NO WATER!!!!☹ attendants are very loud in the hallways ,slam doors non stop.THEY SHOULD BE MORE COURTEOUS OF GUESTS SLEEPING.many people are staying here for weeks at a time that work overnight and have to sleep in the day.shower disgusting. ☹
Rooms are decent for the price. Standard amenities. Cereal, bagels, and waffles for the continental breakfast.
Clean, great staff, hot water, and not too bad on price. You can tell someone is making a effort to make it even better.
The room was small but clean. The were doing constructionin the parking lot so there werent many spots.
Good breakfast. Room small, faint musty smell, but good enough for the price.
The room was comfortable however having to stop at the front desk because of the antiquated key system was frustrating.
Very nice rooms and contanetal breakfast
Really bad hotel but fine for 1 or 2 nights
The rooms smelled of stale smoke or something but for the most part it was fine
Cleanish room WiFi didnt work in the morning but decent breakfast and efficient location from highway
Nice, easy check in. Clean rooms, comfortable beds. Attentive staff.
The room was not cleaned well.
Weve been staying here for years and its always been a pleasant experience. The staff is always accommodating and friendly.
Clean room. Comfortable bed. Refrigerator. Not fancy, but nice.
Clean beds, there were only few people staying there.
Typical hotel experience. Room was clean and the bed was comfy
Good lodging if youre visiting Alfred University or Alfred State. Comfortable beds, good waffles.
All was clean, room was nice breakfast was ok
Its a very nice place and the rooms are clean.
Doors dont lock smells like a pet store
Not bad.no elevator for second floor
Nice very clean an no smoking in any rooms great breakfast
Bare minimum. Clean, very unassuming. Cheap rates.
The breakfast bar was amazingly stocked with a variety of items to choose from.
Non-smoking room reeked of smoke, meager breakfast. Very convenient location
Very rude customer service. Waited 25 min to check in, and then got attitude about it.
Rooms were clean and the staff was kind
Tad Smith was awesome great stay very good price for NY and quiet
Convenient location, although old er property, mildew smell in the room
Very clean plece, everything works, but interiors are really aged...
Clean nice rooms and super friendly people!
The wifi is unusable and the staff are not very helpful. I would stay at any of the other places in Hornell if possible
Dirty, smelly and left the room with bed bug bites.Never going back
Internet works pretty good. Wish their was a laundry room and fitness center
Average hotel. Very typical of a Days Inn, not an extremely clean hotel.
Rude staff. But at least the ac works
Ok place not many places to eat around.
The motel was clean, but its really dated.
Pretty nice motel. Easy truck parking.
It was a good place to stay
Kinda dirty little hotel. But slept like the dead
Made sure they had food out early for hunting A+
Mediocre place. Pretty dirty. Could have been worse, though.
Close to highway, clean, a great value.
Black mold or slime in the bathroom, thin walls
It was a unreasonably well kept hotel.
Bloody 216, expired yogurt, running toilet, sewer gas
I was very satisfied with the service.
So far so good.
Room cleanDeb comfortable
Nasty place dont go.....
Modest price....matching venue
Clean, cheap, and convenient.
Overall its good
Horrible.
Clean, comfortable.
Awful,,!
Clean.
Quick overnight stay....
Very clean!
Very clean!
Good
Good
Good
Spartan
Nice breakfast
Nothing was wrong with it
Nope
Nice place
Too expensive
Frienly service
Good service upon my arrival on July 1st late at night. Thanks and keep it up. Daniel
Total reviews rating 3.3
145 Reviews for Days Inn by Wyndham Hornell NY 2023:
Review №1
2022-06-27We have stayed in a few hotels in this area, and we always come back here! The staff are always nice and helpful with anything you need, or questions you may have. We have stayed in several rooms here, and all have been clean and comfortable! The beds have always given us a GREAT nights sleep! The pillows are super comfy no matter how you sleep! It has always been very quiet, day, or night. In our experience, the other guests are respectful of each other, and polite. The pet policy is very welcoming to those with pets, and all the pet owners we have come across all pick up after thier pets, which you dont always find at other hotels. When you call to make a reservation, Kelly and Liz at the front desk always have helped us above and beyond, and go out of thier way to make sure the guests feel comfortable!
Review №2
2022-03-08This hotel was the dirtiest of any hotel I have ever stayed in. The front desk clerk was polite. The room was dirty, not dusted, no Kleenex in the holder(just an empty box), a 1/2 roll of toilet paper and no extras. The door to the room was broken, it did not lock automatically. The side door leading into the hall said a key was required to enter, however you did not need one. It was keeped unlocked. The breakfast was stale ceral and cold water to
Review №3
2022-06-30After driving for 7 hours attending a wedding the only thing we wanted to do was go to bed. I pulled back the covers only to find blood on our sheets that went through to the mattress cover. I would rate it a -0 if I could.
Review №4
2022-04-24What a dump! If I could give this zero Stars I would. The first Room we were given smelled like Room given smelled like wet dog and cigarettes. The second Room they gave us Smelled worse But thDont walk away from thisDont walk away from this rune TV didnt work. The 3rd Room SmelledDont walk away from The same as the first room Except for the Sheets Were filthy and stained. Dont walk run away from this place!!!!
Review №5
2022-03-06First appearance means everything, you should hire some kind front desk people!!!! The lady at check-in is so rude its unbelievable your place us still open. Management and or owners need to do a overhaul. We are trying to give you business, if you dont want any please do everyone a favor a close down!!! PS , th owers should look at theses reviews because now Im seeing Im not the only one complaining about the front desk.Thanks!!!!
Review №6
2022-01-01Stay here on 12/27. The first room, that they gave me the TV didnt work So they did give me another room. This room the Toilet was loose from the flow, so it rocked when you sat on it. And the shower did not work. You could not pull up the stopper, to make the shower work. When I mention this at checkout, the response was or I thought those were fixed.
Review №7
2021-12-06Their policy states they accept pets. After making a reservation online, I called to ask about check-in time and paying the pet fee. They told me they dont accept cats. Policy should be clearer - now we have no place to stay tomorrow.
Review №8
2021-08-17Room was clean. AC worked well. Room was smaller compared to other hotels. They posted a longer breakfast serve time, 6 am - 10 am, but at 7:45 am there was no food seen other than 2 dry cereals in the very small lobby/breakfast nook. And no one behind the desk to ask questions.If you only want a good clean room for a decent price, this is it.
Review №9
2022-06-26Rooms a little small but its a hotel. No bar and no food but you are in hornell not NYC.
Review №10
2021-07-11It was clean and offered us a place to sleep. Its clearly outdated and is in need of some updates. The first floor smelled like the carpet got wet 20 years ago and never completely dried. The front lobby was nicely decorated and the front desk staff were friendly. Easy to check in and out and no major problems. Our bathroom sink had a leaky faucet though.