Deep Blue Communications in Troy
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Troy, Rensselaer County, New York, US
Site: https://www.deepbluecommunicatio...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Deep Blue provides and supports WiFi networks for US and Non US Hotels. They are a medium sized company located in Latham, NY.
We have hotel in michigan this company is dump please dont wast money on this company i have open ticket from last year 142047i call every month still no one is coming to fix this issue and i ask for discount they never provide use discount they are keep saying we will shut down your hotel wifiany hotel manager or owner please dont make contract with this company.. we are just getting only 35 to 42 % signal in guest room and lobby even if you stand under access point still you will get only 35%
Great service, and customer support, they provide Wi-Fi to most large hotel chains.
They know wifi. All on shore support. Strong engineering team.
Great company.
I love it here
Total reviews rating 3.5
16 Reviews for Deep Blue Communications 2023:
Review №1
2019-08-15I have only seen this service in a local hotel in Colorado over the last few years. Other than that, I have never heard of the service. When the service goes out, all you get from these people are pathetic excuses. The last time it took them 10 days to repair. So far this time it has been 3 days and nothing but lame excuses to cover for their inability to do anything to repair. Many people are paying this hotel for working Internet service. Since this hotel uses Comcast for the cable TV, I think they should add their Internet service and bundle for a smaller price. Deep Blue is not a company that should be trusted for consistent service of their product and definitely not for their customer service. DEFINITELY NOT RECOMMENDED!!! USELESS!!!
Review №2
2022-01-14Supposed to have free WiFi with my apartment....its been down for days with no end in sight....spoke to customer service & response was it happensGoing to pay for spectrum to be installed
Review №3
2021-08-16Bought a 10 days pass for 2 devices. Charged 16$. It didn’t work from the beginning. They replied to my email asking me to call, I called and they didn’t even have my email in their database and didn’t know how to explain that. Nothing else happened. Worst customer service ever AND paid 16$ for nothing.
Review №4
2019-12-23Logging into WiFi at a hotel should not be this difficult. Im using a Google Pixel 3XL for running standard Android. It should not be this hard to log in to WiFi. Despite numerous phone calls to tech support, I was never able to log into WiFi during my two day hotel stay at The Inn on Lake Superior. If you are a hotel thinking of using these services. Unless the cost overides your users experience (it never should) I would not recommend using Deep Blues services. While Nick, the person that attempted to assist me, was very nice and professional, he could not solve the issue. He escalated the call to a tech that was more experienced. This is where my service ended. The issue was never resolved. Ive never experienced this type of issue to log into WiFi.
Review №5
2020-07-20Bought the 5 devices 10 day package at my resort, first day WiFi unavailable for half day, rest of vacation spotty WiFi at best. I called the company got no credit, no explanation and no timeframe of return of service. I definitely do not recommend!
Review №6
2017-09-19This is absolutely the worst company Ive ever dealt with. They even make Comcast look good. The premium service I paid for in an apartment did not work from March-June 2017. I called many times, there was a long ticket on the matter. They sent a service tech out, and it still didnt work.I work on the internet for a living and had to move because all I could get was the free wi-fi. Mike Bentley in Latham, NY did manage to refund two months worth of service, but not the four total months the premium service didnt work, dropped out all the time, didnt give the advertised speeds, etc..Im still owed a refund for May and June of 2017. Mike and Deep Blue need to take care of this.
Review №7
2017-09-13We paid for internet service from Deep Blue while on vacation last week in Mexico. I paid for the service that allowed us to use up to 5 devices for 10 days, but we could barely use one device. The service was awful... slow and kept dropping sessions. I ended up having to go to the hotel lobby and use their guest computer. Very disappointed especially since I had to rely on Wi-Fi to communicate :(
Review №8
2020-05-27Horrible is all I can say. They are down for days sometimes. I work online and lose so much money in commission because of internet interruptions. I am Switching providers this is not worth the hassles. Low and behold it’s now a week later and down again their service is unreliable. They say 24 hours a day which means someone answers the phone but techs obviously don’t work 24/7. If it were me buying for a hotel I would look elsewhere.
Review №9
2017-04-03Offered Employment at this location. Excellent workplace environment, very close knit community of coworkers. Customer service is what they do as a help desk support service. Deep Blue Communications provides customer support to hundreds of clients looking for wifi solutions. They are an expanding company and have been growing exponentially.
Review №10
2017-01-31Poor wifi service for our hotel. The device access limit is not for access device number, you cant change your device anymore, just tells you should pay to upgrade your plan without any price. It extremely more inconvenience than any other wifi we use in other hotel which doesnt use device.