Delivery
Yes
DePaula Mazda in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 518-489-5414
Site: https://www.depaulamazda.com/
Site: https://www.depaulamazda.com/
Opening hours
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Comments (199)
They took 3 days to diagnose the problem then indicated that I needed a new transmission for $5500 plus labor. I brought it to a transmission repair shop who indicated the problem was with a $100 sensor. They changed it and everything is fine. Wont do business with them ever again, service or buying a new car.
Honest and won’t overcharge you. I purchased a car here and have only brought it here for service. The car is in great condition after several years and I’m always treated fairly. They will not upsell you for unnecessary work.
Purchasing a newer vehicle can be a lengthy process. Everyone we worked with at DePaula Ford was helpful and knowledgeable. We would certainly recommend DePaula and hope to visit there again. Thanks
Glen helped me buy my Ford Explorer and made the process very easy. Communication was very good, definitely recommend. Tracy made finalizing the deal very easy and simple.
3/16 update: I have two cars from here and Ive been going here for years. A 21 Edge ST and an 09 Escape. The Escape was due for a tire rotation and inspection. I bring it in, and every time I bring it there they are always complimenting, I got nearly seven different staff members telling me how clean it looks and I even got more compliments than I do with my Edge. Even the technician said its brand new everything in it is perfect shape minus some surface rust underneath. They took me in the back and showed me around.Thank you for always being so accommodating, Lenny, Michael Haynes, and Jeremy (technician). You guys definitely make it a very inviting place. I know at times mistakes can be made but that is perfectly understandable you guys are insanely busy and to be honest understaffed and you guys definitely dont get the recognition you deserve. Huge thanks to everyone for helping me out with my two Fords.
I bought my Ford Mach-E from Reid at DePaula Ford. It was a great experience, after having a bad experience at another dealer. Reid and Jim met my price point and Traci found a bank that matched my bank’s low rate. The staff also worked hard to answer all my questions about the Electric Vehicle features. Thank you!
Well let’s start with I asked to have mudflaps put on and was told it would be 1.5 hours. I also was having lof and state inspection. After 1.45 hours I went to check the status and noticed my keys by the service advisor. After a short amount of time she said mudflaps were like $250 and I asked are they on the truck and was told I can’t do it unless it’s authorized. I did the same job for years and I never took and put a car outside when there was the possibility of additional work to be done. This is the second time I have tried to have extra stuff done on this truck and both times nothing was done. For this and a number of other reasons I absolutely can’t wait to get rid of Ford because I will never own another one
DePauls is a Terrific place from GlennCummings to the men & Kim I in theService the men working on the caresAre friendly people hard workers theyAre so helpful & answering questionsWhen asked 👍Glenn takes his time when we cannot makeA decision 🤔It’s a great place; also the ladies in theOffice when I’m paying my bill.This business is well runOh yes the cars are great 👏🏻Thank you for giving me the opportunityVoice to give a shout out so deservedI Appreciate the entire staff.Pauline Harter gratefulDePaula the Best🙏. Good Bless you All
Josh was awesome from start to finish. He was responsive, got my order done in 15 minutes and took great care of me through the whole process. I highly recommend.
It was alright. The building needs to be remodeled. Everyone was nice a professional. The coffee station was hard to find. The waiting area is like a penalty box very confined, needs to be updated, the whole dealership needs updating.
I purchased a new Ford F250 from Depaula Ford in 2019. All of my experiences were positive until my truck with only 23000 miles on it had a death wobble heading down the NYS thruway at 70 miles per HR at the end of April 2022.This wobble caused my truck with a car trailer and my husband driving to take us from the slow lane, across the fast lane into the medium before stopping. Fortunately no one was injured or killed. When I brought my truck into the service Dept to be fixed, the service manager made a joke about the issue. When I explained that I usually tow a horse trailer with this truck he told me that my horsey would have been fine. Initially, the service technician stated that the steering stabilizer was the only issue even after my husband had examined the truck and had found other issues. It took my husband having to argue with the service manager to have all the issues repaired. My truck has since been fixed but I will now be considering other dealerships for my vehicles service needs.
Shu was our salesman and he made things happen. He’s super responsive and went above and beyond for us, so did the finance team. Very happy with our experience at DePaula Ford.
Having come from Latham Ford, Depaula Ford was a much better fit. Reid was such a nice salesman and made the purchase simple and painless. It was nice having young blood to talk to!
From the time you dropped off your car for repair to the end of the process of getting your vehicle fixed, their customer service is the best of any other car dealership in the capital district.
Great people with even better service! Everyone goes out of their way to great you. I had an awesome experience at Depaula Ford, and look forward to the amazing service in the future.
This was my first time shopping for a new car and only my second time going to an actual dealership. Im happy to say that DePaula Mazda did an excellent job!To give some background, about 12 years ago, before I moved back to NYS from CA, a gearhead friend of mine suggested I checkout the Mazda3 hatchback. He was a self-proclaimed car guru gifted with the unique ability to predict your favorite vehicle based on your personality. It had been 13 years since I even needed a car, so I was open to any and all suggestions. I found and purchased a beautiful uniquely blue, 2007, pre-Bluetooth standard, used Mazda3 from a veterinarian in Colonie, and I have to admit, my car guru was 100% correct in his prediction.Despite my efforts to take great care of my beautiful car, 12 years later I found out that the 2007 Mazda3s had severe rust issues under the car, and I was lucky that mine lasted that long. So I found myself car shopping during the pandemic, looking for a very specific replacement to my favorite car. Subaru almost had me, but during my test drive, the base model felt plastic-y and cheap, it had poor pickup (horsepower), and I had a very typical used car salesman type experience from the Schenectady dealership -- which immediately turned me off to the well-respected brand.Months later it finally happened... Like a ray of light, a summoning from the great beyond, an email came in from one of those CarFax/CarGurus sites about a reasonably priced, blue, preferred, 2020 Mazda3 Hatchback. It had everything I needed (which was a pretty short list that included, AWD, blue colored, and Android Auto). Upon arrival, I was greeted by a new salesperson named Colin. He was young and definitely new to the process, but he more than made up for that with excellent customer service and his willingness to go above and beyond. To be fair, the car practically sold itself, but Colin was the breathe of fresh air that I needed, and I was happy to give him the final sale.From test drive, to the masked elbow bump (aka - the pandemic handshake), the experience was pretty smooth. Colin emailed me and texted me all the information I needed. Then he and the DePaula team did all the nightmarish work which included registering the vehicle in my name, transferring my plates over, transferring my insurance, figuring out the loan details, and lining up the paperwork. Honestly, it couldnt have been an easier, more pleasant experience, and Ill always recommend them because of the great work Colin and the DePaula Mazda team did.
Shannon, sales associate, was wonderful and great to work with. She wasn’t pushy which I really appreciate. The finance lady was another story. She had a very concerning cough and she barely wore her mask correctly (actually most of the staff either had their mask under their chin or didn’t have one on at all). She also was very rude to the other staff which was really off-putting as a customer.
I went to the Mazda dealership in Albany with my sister to buy a vehicle. We were helped by a very knowledgeable and professional young man Jeffrey Jenkins. Though I was not purchasing a vehicle, I will definitely buy my car from this location because of the out standing sales person that helped us. Thanks Mazda for a wonderful experience!!
I had a great buying experience. My salesman Tyler was knowledgeable and friendly, but not at all pushy. He seemed genuinely interested in helping me find the perfect vehicle for me. The sales manager was Jim gave me a good value for my trade. I looked at several vehicles at multiple dealerships and DePaula really was a better experience than the rest.
The service department did a great service in solving all the issues that I had at the time of getting my car serviced for an oil change as they were able to get my vehicle under coating done and gave me my keyless entry code. I am very disappointed with the sale of this vehicle at the time of purchase as it way to long for a simple answer of scheduling my vehicle for rust proofing. It may be difficult to return to your dealership for my next vehicle purchase.
Had an excellent experience. They were laid back and made me feel comfortable. Left with a purchase of a 2019 Mazda and would def return for my next purchase.
Although the Mazda Service Center was extremely busy, each Service rep took time in checking in as well as updates to progress. No extra work was completed before checking with me. Yes, it was a necessary update. I appreciate the way the work was completed in a timely manner as well as explaining the result. The office staff was also courteous. Thank you to all during this unique time!
I recently purchased a certified Mazda MX-5 Miata from DePaula Ford/Mazda. It was an out-of-state transaction and I worked with Nick B. From initial contact to the arrival of the title and registration a few weeks later, everything went smoothly and professionally.Nick picked me up at the airport and I was able to test drive the vehicle, complete all the paperwork, and get on the road home within about an hour. And that included taking some time to admire the new Broncos theyd just received.There was no unusual attempt to sell me products or services that I wasnt interested in. There were no surprises on the final bill of sale. Nick was professional and responsive throughout.A transaction like this could be irritating for a variety of reasons, but DePaula Mazda and Nick specifically were totally transparent and easy to work with. A+ car buying experience.Thank you!
My experience was much better this time. I would give it 4.5 stars. Both Justin and Chance did their best to keep me informed of the status of my car, and provided me with a courtesy car because the wrong part was ordered and they needed to keep the car another day. I also found a double charge for labor, which they apologized for and immediately deducted. Both Justin and Chance were very polite and tried to go the extra mile for me.
Devon and Qasim took great care of me and helped me to get a brand new Bronco off the factory line in only two visits. Their packaged approach made the whole experience care free and easy as could be
Brought my Ford Edge to DePaula for a recall item. The service representative that I dealt with was friendly and right on the ball. The vehicle was ready in the time frame they said it would take, and check out was a breeze. Every time I go to DePaula I always receive great service.
I had an amazing buying experience with Tyler at Depaula. He made my buying process very easy and helped me find the perfect car for me. He was very knowledgeable about the cars, friendly, and provided great customer service. I would recommend him for your Mazda or Ford purchases!
This is the second car weve purchased from DePaula Ford. Our first experience was a little rocky, but this time it was great! Nick was amazing! He had us laughing and answered all our questions and even took the good natured teasing like a champ :)I love my new to me Mazda CX-5, and Collin ( Im terrible with names so I hope this is right!!) was so great about going over all the features and showing me all the things my car does. All the guys we dealt with: Nick, Qasim, Trevor- they all made this experience probably the best one weve ever had buying a car!!
I had the pleasure of working with DePaula Mazda when it came to finding my new dream car: the Mazda CX-5 Carbon Edition Turbo with red leather interior. I made the appointment at DePaula after finding that another dealership didnt have this trim/color option available the day prior during my test drives. They were quick to respond and clear with any information I needed to bring.Even though my car wasnt on the lot yet, I was able to test drive similar models to confirm that I was set on this model/trim. Nick Bennett was understanding of my situation and was extremely helpful during the entire process from test driving to ordering what accessories and options I wanted to come with my new Mazda. While waiting for the car to arrive at the dealership, Nick sent me information as needed, and I felt like I was in good hands with DePaula because of it.Qasim Dawood walked me through the financing options for my Mazda and he was a pleasure to work with, too. He gave me quotes for multiple options and didnt feel like he was pushing me in a direction I wasnt interested in. He was also great with communication when it came to my car arriving.Overall the process was wonderful, and even any minor hiccups were handled very well. I would and probably will be doing my future business with DePaula. I absolutely LOVE my new car, and have nothing but good things to say about this dealership.
Cannot say enough good things about this place! The purchase of my vehicle was completely stress-free and the service department is unparalleled. They are so friendly and courteous. They really go above and beyond to make sure you are happy! So glad I chose this dealership instead of Cooley.
Waited 2.5 hours for an oil change. I scheduled an appointment 3 weeks out and I still had to wait more than expected for something that takes maybe an hour. I understand it gets busy, but this left a terrible taste in my mouth and feel inclined not to do business here. There’s other Mazda dealerships in the area that manage to get me in and out in a reasonable time. Recommend finding another place for routine maintenance.
I would recommend DePaula Ford to anyone. I have been buying my cars for years there and have always been treated so well and felt like I was getting the best deal and service.
Mike and mechanic Josh helped my 10 yr old and I get back on the road after being stranded with a bad wheel bearing while traveling from Ithaca to Boston. Very grateful to get service on a Saturday
Mark and Stephanie made my car buying experience so wonderful. Mark was extremely personable, funny and kind. I didn’t even feel like I was there buying a car most of the time because we were just having such a good time. Stephanie was my finance woman, but she was extremely knowledge and easy going. I’d highly recommend working with Mark and Stephanie. I love my CX-9 so much.
I bought a Mazda CX-5 six years ago....I recently traded it in on new CX-5....they treated me like one of the family. They made sure that I stayed within the payment I wanted to be in. I didnt feel like a number but a valued employee. DePaula Mazda is a wonderful dealership to do business with. I so appreciate their attentiveness and concern. I will never do business with a different dealership. Special thanks to Jayson, Stephanie and Jeff...thank you for making me feel like part of the family.
DePaula was great as always! I’ve bought my second nee car ever here and after being around to several places with my husband these guys are still too! Their professionalism, character, and integrity go a long way. They went above and beyond to get the car ready and get things together for me. They worked with me on my price point and getting me what I wanted. Glenn Cummings was great, always a pleasure to work with! And Stephanie Cassella in finance was amazing too super sweet, not pushy and very helpful for me in processing everything after a very long day. Thanks DePaula for your great business! I’ll be back a s refer who I can!
Glenn Cummings was an absolute pleasure to work with ! Traveled 1- 1/2 hours on a whim to see if we could trade in and get a new car for my wife on a Saturday, DePaula Mazda was more than accommodating. Arrived around 9 and left with a new car at 2 . Wish I lived closer , like to service my car where I buy them …judging by their sales dept. and Glenn I’m sure their service dept. is just as good .thanks again Glenn for a great sales experience!
Trying to get every dime you have. Never in my life will I return here. Never even called to tell me my car would be a week (for 5.5 hours of work, all parts in stock) when I was originally told a day. And, every time I called, I was put on hold for ten minutes.
Purchasing a new car through DePaula Ford was hassle free. Joe Shear was wonderful to work with. I was not sure whether to buy used, new or lease, but Joe was very patient and walked me through my different options. He is the consummate professional. His first priority was making me happy with m purchase. Joe is passionate about what he does and it is obvious that he loves what he is doing. He answered all my questions and was delightful to work with. I highly recommend DePaula Ford, especially Joe. By the way I love my new Fusion!
Once the salesman seals the deal they will never help you again. Don’t fall for the Ford premium care package. They will fight you to the death to not honor the package.
Overall a very pleasant experience. Even the courtesy shuttle drivers made sure I was well taken care of.
I had an amazing experience at DePaula Mazda. The best part was working with Q. He is extremely skilled, knowledgeable and has great customer service skills. He was so great, I bought a jeep and my husband did too! LOL. We will always remember the great experience we had and enjoyed working with the rest of staff too. I love my new vehicle!
Went in for nys inspection and to have an ABS safety recall just looked at because they said they didnt have parts, but how do you know it needs parts unless you look. After being told I needed 2 light bulbs replaced to pass Inspection and a total of about $100(only one of which needed to be replaced to actually pass inspection) I had the one required bulb replaced and they waived the labor which was nice. But the recall item was never even addressed or looked at. Ill be contacting another ford dealer to have the recall items addressed. Considering my family has bought 5 vehicles from them Im not overly confident in their service department right now.
DePaula Fords Commercial Truck Manager and Finance rep were friendly, efficient and knowledgeable. Their website was clear and precise and we got a great deal on our 2021 Ford XL150. Compared to 2 other brands that we looked at Ford was tops for value and standard included features. From research beginning to delivery of 200 miles there was not a hitch. We have had 2 new Ford E150 vans and a new XL150 prior to this and all were very reliable without a major repair. I would think that if you are looking for a Ford within northeast you will not find a better deal- we tried !
I had an issue that I noticed when the car was returned to me by the dealer valet service. I brought it to the attention of Crystal and it was resolved to my satisfaction by the service manager. I have been getting my car serviced at this dealer since 2014 and do not use non-Ford repair shops. They have the complete service history are best equipped knowledge wise and have the special tools necessary to complete repairs.
My first visit to DePaula after purchasing a 2020 CX-5 from another dealer. I was impressed and very pleased with everything aspect of the service provided by the DePaula staff. I was pleased with their professionalism from first point of contact right through cashing out. They have earned my return business.
Best car buying experience ever! Everyone was wonderful, from the sales team to the tech guy that explained every button and gadget on my new car. Thank you for valuing my time and comfort while I was there and for taking the time to go over everything until I had a good understanding.You guys are the best!
DePaula is great. Always a great experience! Would definitely go back for my next car!
Lowball offer on our Mazda and pressure from sales manager to sign now.Wont be back.
Pleasurable experience with salesmen, but Finance guy pushed too much for extended warranty. He also forgot to give me a copy of my certified used car warranty.
Great experience all the way from website chats to driving off the lot in my new Maverick! Friendly, courteous, and professional staff. Nice people, great truck and a fair price!
Your service is usually great but the last time I was there the technician and the service agent lied to me regarding brakes. I found the agent very untrustworthy!
Glenn Cummings, the sales rep, was very professional, respectful, and spent the time listening to what I wanted. He as well as Jennifer responded all my questions, making the process a lot easier to buy my new car. Thanks to all of them.
Frank Santoro was awesome! He made the transaction seamless!!
Had one of the best car experiences ever. Tyler was amazing. The experience was beyond quick and flawless. Would highly recommend this dealership
Excellent experience at DePaul Mazda!!Very polite and accommodating in every way.Thorough and I have complete confidence in with them...Highly recommend!!
I was there for almost 5 hours. There is mo coffee machine no soda machine. It would have been nice to at least have something. The amount of time was ridiculous. And techs were complaining . I know they are short handed. However spending the day for inspection and oil change with replacing a sway bar. Is a little much.
Depaula Ford is the only Ford dealership I will ever deal with Justin and his crew are the best hands down! Service department goes above and beyond for their customers!!
Ive spoken with Ashley twice on the phone and unfortunately havent made it in yet but Im hoping to do business with them soon! They have been very kind and very open about pricing and what the inventory looks like.I have even been updated when vehicles I Im interested in have become available.
Great experience with the DePaula Ford team. They made my purchase effortless, with none of the sales tactics one might expect when buying a vehicle. Very personable, accommodating and responsive. If youre looking for an excellent car buying experience, give Mark Minoogian a call - youll be in great hands!
I have enjoyed my time as a customer of the DePaula dealership(s) in Albany. My family has purchased from DePaula Ford and DePaula Chevy. I have made 1 lease and 2 purchases-1 used, 1 new-from DePaula Ford, and the DePaula family has made my family feel like valued customers. EVERY dealership will have reviews that are negative-you should read those and consider those along with 5 star reviews like mine, but if you are making a decision about a car for yourself or your family merely based on internet reviews and not by going in to meet the people, test the available product lines, and choose what is best for you, then you are missing out. I went into the dealership looking to test drive a used car. I drove it and it didnt blow my mind. Oh, I should probably add that I used to see myself as a truck guy, but Im at a different place in my life, so I looked at NON trucks-specifically, SUVS. I found a terrific Ford Expedition that fits my present lifestyle. I never thought Id buy anything but a truck, so I was really impressed with the Expeditions available at DePaula. You want to know why DePaula, though, right? For me, it was being made to feel respected as a customer with a voice and interests and needs that were acknowledged. I wasnt rushed or pressured to buy or lease at a higher or condescendingly lower rate than I wanted. I came in with a vision in mind and I got exactly what I wanted in every way-the vehicle, the pricing, the respect as a valued customer. Ill buy/lease from DePaula again. They keep earning my business because they treat me well when I come in-buying new/used or leasing. I hope you have a great experience there, as well.
Cursing on the sales floor by the staff. Before Rushed paperwork with no review of actual documentation. They did not go through who I was prefinanced with and I found out after sale was processed because they didnt advise. Sales representative advised the me as a customer their maintenance team is aweful. They did not attach my plates securely so I had to do this. Basic maintenance of the used vehicle was not completed. Oil life was 65%. Wipers were worn. Key batteries were dying. Interim Registration was set for 5 days expiration instead of the standard 45 days. I got a great vehicle at a good price but service, financing & maintenance were not good experiences.
The service was incredible and I love Crystal who is so nice and pleasant to deal with in service she is my go to person I give her 100 stars.
My experience with DePaula Ford was definitely five stars. All staff involved were extremely forthright, thorough, pleasant and accommodating especially the business manager Qasim. Thrilled with my new 2021 Escape. Thank you so much DePaula Ford.
Ive done all my car services with depaula, but today my experience was absolutely exhausting. I have never dealt with anyone as clueless and incompetent as this gentleman by the name of Fran, he has no idea what he is doing and how to meet customers needs, although he claimed to be doing this job for over 25 years. I came in with maintenance lights on and he failed to acknowledge that I was due for service maintenance and simply focus on the things I told him. After I called him out, he simply gave me a packet of numerous things that they offer and told me to choose one; which forces me to feel like I am paying for things that I dont need. Less not forget the fact that I have been waiting here for over 4 hours. This is the worst.
First time there. I had to have recalls done by a Mazda dealer. The dealer that I do business with set me up with DePaula Mazda to get them done. Total experience was a 10/10. Lenny and Justin were most helpful at service. They needed to be recognized in this review. With service like this, Ill be back.
After being taken advantage of by other dealerships, we decided to try DePaula Mazda. We had an amazing experience. Stephanie was incredibly helpful and really worked with us to get us into a car we loved. You can tell they take great pride in their work. Amazing customer service!! I cant say enough about how easy the car buying experience was! Thank you Vince, Stephanie and Albert!
I am extremely upset with DePaula Mazda. My first purchase was excellent on my new CX5 Grand Touring 2018. We were was so pleased we brought our daughter in to buy her first new car and ended up actually buying 2 brand new identical 2021 CX5 Grand Touring’s. We overlooked the issues with letting people get preferential treatment delaying finalizing the paperwork and ruining our celebration dinner that day and delays in taking possession of one of our vehicles for several days. We called as there were issues with the new communication system immediately. Unfortunately, our car was also hit by a deer in the rear door within the first month. We had rental coverage, and had arranged for DePaula to repair the radio, and the damages to the car. We had issues getting the rental which DePaula was directly involved in. They had the car roughly a week and I live 1 hour away and I am extremely busy with work. My car was allegedly repaired and on my way home I realized the radio still did not function properly. Then when I got home I noticed white overspray all over the new rear black door moldings. It was then in the light we also saw orange peel in the paint on the door along with the missing vent visor damaged in the loss was which was missing and not replaced. Our point of contact was Glenn Cummings whom we called several times to correct these issues. On 8/6/21, we made a final attempt to contact Glenn who stated he forgot to take care of these issues and set expectations. He said stated he would call back on Monday 8/9/21 with a resolution including dropping a car off to my work while they made the proper repairs. Well, It is now Tuesday evening on 8/10 with no word from Glenn or DePaula.….We are extremely disappointed in DePaula and their lack of correcting these issues on a month old brand new vehicle…..this has truly ruined our whole experience and trust in the entire organization from sales, finance, service and even their body shop.
I bought my truck from this dealer and the service from inspections and oil changes and work i needed to get done to my truck have been very good. They keep me updated on the progress of the work and have been reasonable when it comes to pricing.
No pressure , knowledgeable , easy to work with. Picking up the vehicle was quick and painless.
I wanna shout from the mountains how much I love my new Mazda CX-5! Glenn Cummings was such a pleasure to work with, I was so nervous and overwhelmed with the whole process but he helped me through it, it was such a laid back experience there wasn’t any pressure, everything were explained to me, I didn’t feel forced not even for a second! Stephanie my finance woman was amazing! 5 stars to the entire DePaula crew!
Shu and Qasim were great to work with. They offered useful suggestions that made for a better product. Shu showing us the big differences between the 2021 S model and 2022 SE model, for not a big difference in price. And, Qasim moving us smoothly thru 0% financing and Ford protection plan.
Depaula Ford is the best dealership in the Capital Region! Every single staff member there, from sales to service to parts, is amazing. They go out of their way to make sure you are satisfied. Special shout out to Shu, who is an amazing sales person. He made my new vehicle purchase extremely easy! He listened to what my needs were and never pressured me at all. It was like talking to an old friend of mine.
I came in for check engine light, Lenny was taking care of my car, it was quite a big job to replace the engine. He comstantly updated about status and helped me get a loaner although there was a heavy shortage of loaner cars. He was very helpful all way long and prompt in response. Great service experience. Thanks Lenny.
Jeff and his team provided great service. Great attitude and communication. The automated SMS notification system was off. I received a ton of texts that were simply not accurate, one of them thanking me for picking up my car, even though I havent picked it up yet..Last thing is the repair estimate. It took additional 2 weeks from the initial estimate I received. But the service was great and the team over at Depaula was great.
DePaula Mazda has a very friendly, professional, and knowledgeable staff. They took care of everything with my new car purchase. I would recommend DePaula Mazda to anyone looking for a great vehicle and a pleasant car buying experience. A special shout out to my salesperson, Colin McCarthy and Business Manger, Stephanie Cassella... They were both terrific to work with and made the process very smooth, quick, and most of all, enjoyable. I couldnt be more pleased. Thank you!
After dealing with this dealership for the last 3 years I will not be a returning customer. My salesman lied to me more than once when purchasing my vehicle so for that reason I’ll never buy a car from any DePaula branch moving forward.Also my car has had several issues over the last 18 months yet they can’t determine the cause(s) or any solution(s) after 4 or 5 separate trips to the dealer. You say you fix every time but nothing actually changes. However, I will say a couple of your service advisors are very quick to point fault at your customers with no justification. I literally have non depaula mechanics telling me not to go back to you.$30k+ for a car and now I can’t even get a call back? What a joke. I’d love to chat with Mazda corporate but instead I think I’ll avoid buying any Mazda products in the future. This branch has time and again soiled the entire Mazda brand for me. Buyers beware!
I asked to have passenger tail light fixed or replaced, was told the message wasnt relayed. And said that there wasnt a tail light in stock anyway. Asked to fill radiation coolant because its under minimum level while they did oil change; Did not fill. Service is sub par. The last oil change I had to remove my under carriage cover because it was ripped and dragging. not a good feeling doing business with DePaula Ford.
Buying a car is not like it used to be but despite that Zak made it easy, dealing with our valuable trade in and tracked down ALL the rebates to get us into exactly into what we wanted. No hassle! Highly satisfied!
Good service and rapport with all the reps I worked with - They were all a delight. They did what they could and checked in on me while I waited for them to bounce between customers on a very busy day.My only complaint(s) would be about their manager - He wasnt rude to me, but he spoke pretty nastily to his employees within earshot of customers, which isnt the best look. He also seemed to be forcing all the reps to double and triple up on customers to juggle. I get it, it was busy, but it definitely doesnt make for the best customer experience usually.But overall, good experience. Everyone I encountered with was so easy to work with, genuinely helpful and friendly.
Helpful friendly people and apparently excellent workmanship, since my car looks a nd feels like new after my fender bender.
Good service. I love this car so much. Jeffery Jenkins is nice and helpful. He is a very patient sales.
Ive aways had a good experience with DePaula Madza/Ford staff. They are very attentive to my needs and concerns. Sales team went above and beyond for my birthday reveal. Service team always keep me informed about the progress of my vehicle in a timely fashion.
Very friendly folks, they do as much as they can to accommodate customers requests. Had the opportunity to work with Marc Arvilla and I couldnt have asked for better. Overall a very satisfying experience at this dealership.
I bought my car from them in March. Already needs work. Cannot get in for service. They sell you a bill of goods about their wonderful service department. Two months for a service call!!!!!!! Outrageous! I’ll never do business with them again.
First, my experience with Crystal, the service writer was great. I have nothing bad to say about her. As far as the warranty work done to my car, that is another story. The work, replacing essentially a transfer case and a new oil pan gasket, took weeks longer to perform than initially quoted. When I purchased the Ford PremiunCare package, part of it was access to a loaner vehicle. While promises are made during the initial car buying process, the reality of it is you are at the mercy of the dealer of weather or not you receive one. After taking much longer than initially thought to complete the work, I had to return as the car had no heat. I tried to purge the air out of the antifreeze, and after putting 3/4 of a gallon of antifreeze with no avail, was forced to bring it back. They fortunately rented a car for us through enterprise this time, as this is our only reliable family vehicle. On a separate occasion, I took the car in for an oil change, where they forgot to replace the skid plate/duct to draw air up to the turbo. This is the only other place I have ever taken the car for an oil change. After purchasing the car knowing the plate was in place, and found it missing after taking it in, I was reluctant to return for work a 2nd time. I will not continue to do business with Depaula. The car is due to be replaced this year and they will not be recieving my business.
Depaula Mazda THANK you for being a leader in your field. I AM thankful and grateful for all that Depaula Mazda Team do.SINCERELYSVANHOESEN
I turned in my Explorer for service on a roof rack recall at 8am on a Monday. The tech stated an est time of service is between two and three hours. I left my vehicle and went to work. 2pm rolls around and I have not heard a status update on my vehicle and I decided to give them a call. A different tech stated, my vehicle was not ready because the glue had not dried yet and should be ready in an hour or so. The tech will call my cell phone when my vehicle is ready. Its 545pm and I have not received a call back. When I called, they stated my vehicle was not ready because they needed to order additional parts. I asked why I was not made aware of this sooner and may I have a rental/ loaner vehicle until my vehicle is ready. The only response I received was sorry we cant help you with a loaner. This situation did not sit well with me. I was stranded with no vehicle on one the coldest nights of the year.
Great experience, I always receive great service when I go there. They did a great job on vehicle. It rides great.
I bought my car new from DePaula a year and a half ago, and the sale and every service appt since has been fantastic. Until now. My husband made an appt to put remote start in the car, with 2 weeks notice, a 2 hour job. DePaula has now had my car a week. My husband waited 6 hours in the waiting room the first day while the tech looked for videos on how to install the thing. He was told first there were issues with a defective unit, that they had to bring in another tech, etc.. Now were being told the car already has remote start, using the same app he was told by DePaula that Mazda got rid of. An app Ive avoided because the reviews are terrible. So now in order to confirm this 2 hour service is complete I have to use the app, but I need the car to register my vehicle in the app first, and Depaula is taking their sweet time holding on to it, considering my husband only found out about this fix to the issue when he called himself tonight and was defensively told it was all set. Nothing to be done for it I suppose. A huge waste of time, and a big disappointment considering my prior visits (although DePaula Collision was also terrible).
I had a great experience at DePaul Mazda. Lenny kept me up to date on the status of my repair. They had the part I needed in stock and were able to get everything fixed in one afternoon.
The service from the DePaula Ford service center is always exceptional. I was assisted by Crystal this time around and she was very attentive and thorough.They are practicing all Covid safely protocols right now which I also appreciate.
About a month and a half ago, I was in the market for a new car. I really wanted a Mazda CX five grand touring reserve. Depaula Mazda had the exact one I was looking for and we were able to negotiate a price on our terms. They gave me an excellent price for my trade, as well as offered an excellent price on the vehicle. The process of picking up my vehicle with smooth, although it lasted longer than I was expecting. It probably took around 30 to 40 minutes just to go into the sales managers office to finalize paperwork. I did not meet About a month and a half ago, I was in the market for a new car. I really wanted a Mazda CX five grand touring reserve. Depaula Mazda had the exact one I was looking for and we were able to negotiate a price on our terms. They gave me an excellent price for my trade, as well as offered an excellent price on the vehicle. The process of picking up my vehicle was smooth, although it lasted longer than I was expecting. It probably took around 30 to 40 minutes just to go into the sales managers office to finalize paperwork. I did not meetThe gentleman, Albert, who sold me my vehicle, but I seem to meet everybody else from the dealership. The personalized experience was awesome and they did an excellent job going through my vehicle with me. Very friendly people, would highly recommend. The wait time is the only downside and that is why I’m giving it a four star review
We had a poor experience while shopping for a Mazda CX30 at Depaula Mazda. Over the phone, the sales manager, Jim, promised the trade-in was worth $10,000 and once we went to the dealership they undercut the trade-in value to $7,000 saying that they made the offer without checking the pictures that I had sent upon their request. I am giving 2 stars only because the sales associate we dealt with did not pressure us. Ironically, the car we wanted to trade-in was bought at Depaula Chevy. I guess we will take our business somewhere else. Please take caution when you deal with them over the phone.
Dropped my truck off for an oil change and alignment on may 22nd, didn’t need it back right away so I let them keep it for four hours. Got it back with no new oil sticker, receipt stated that tires are rotated and pressures set. Tires weren’t rotated as my left front tire was low before I bought it there and was still low when I got it with low tire light on dash. Been driving for a day and truck is pulling to the right. Now I’m convinced I paid $150 for no work to be done. Probably won’t ever go back. Only plus is that Lenny is pleasant to deal with and at least tried making things right although they should’ve been done right the first time.
Bad attitude and pushy sales people.I called in early May interested in a CX5. They made it very complicated and I had to provide a specific stock number AND work out an initial deal PRIOR to seeing and test driving the car. I make my appointment and show up on time. They couldn’t find the car in inventory! I waited 35 minutes for them to find the same model. When the salesman finally brings out the key I get “your buying this car? We’ll work out a deal”. Uh yeah if I like it. After driving it we decided to buy the car but they had customers ahead of us so we had to wait. Because of the delay, I couldn’t wait to work out the details and I explained that to them. I left the salesman a message telling him to call me to work out a deal. Never heard anything!!!! Go to Cooley Mazda instead. Very pleasant experience there.
UPDATE - Foolishly, I gave them another chance. I brought the car in some weeks back for an oil change, and the technician told me I needed new spark plugs (I dont), new front and rear brakes (I dont, as verified by techs at two of DePaulas competitors), and new engine and cabin air filters (I dont, as verified by me when I took them out and saw they are in fine condition, which they should be based upon Mazdas own recommended filter change intervals). I wrote to complain and was told to expect a manager to write back. No manager wrote back. I wrote again to ask why, and have yet to receive a response. If youve ever heard the term stealership, this kind of behavior is why. If you like being lied to and then ignored, by all means, pick DePaula.The customer service provided by Crystal was excellent. Seemingly, the job I brought the car in for was done well, and it took a very reasonable amount of time. I would love to be leaving a five-star review based solely on those pieces of information. Unfortunately, the sales and office staff of DePaula seem to have their own special Masks Optional policy. I observed several salesmen huddled together in a cubicle, one of whom was not wearing a mask at all, and another of whom had his pulled down and resting on his chin. I moved to wait at a different spot, which I abandoned after seeing another salesman without a mask on. I moved to yet another spot where a customer had her mask partly off and was not being instructed to pull it up by the employee who was with her. I moved once again, and saw at least two and possibly three women without masks on at all sitting at desks in the room where the cashier is located. I ended up choosing to spend about an hour outside in 5-degree weather because it felt safer than waiting inside the dealership. While walking to get outside, I observed someone who I assume is in a managerial position who had no mask on at all and was talking to two employees in his private office. One of those employees was actually wearing TWO masks, presumably to compensate for the disrespectful and negligent behavior of his superior. While waiting outside for my car to be finished, I witnessed it being test-driven by a technician who was inside the car with the windows rolled up and HIS MASK DOWN ON HIS CHIN. Oh, well. Who doesnt love driving home in freezing temperatures with the windows down? Im glad I dressed warmly, and I dont think I will ever be back. If the culture of this dealership is such that they cant be troubled to adhere to basic regulations during a pandemic for the safety of customers, our families, and society in general, how can I trust them to keep my car safe to drive?
First time DePaula buyer. Started with internet chat, Aimee was very helpful in making I was inquiring about the right vehicle for me (CX-5). She put in touch with Nick and we had a great rapport. Nick was able provide us with an excellent deal. And Stephanie made sure the numbers added up and all the ts were crossed. All the people we interacted with was just great. We are very pleased with choose DePaula Mazda. 😀
I would normally give 4-5 stars for this review as a regular client I have never had a negative experience at Depaula Mazda but there were a few things that were disappointing during my last visit at the end of January. Ill start with the positives- the day I arrived the dealerships internet was down by no fault of their own and the service department did a great job handling it. The negatives came later when I overheard an inappropriate conversation between two female staff members at the desk near the service waiting area; a man entered the service waiting area not wearing a mask and it took a very long time for that to be addressed even as Depaula staff observed that he had no mask, engaged with him about his car. It took other clients raising the issue to management for it to be ultimately resolved. I think management could have been handling it better and signage regarding social distancing and mask policy should be more prominent.
The service people were nice,but the oil change took 2 hours. I know they were busy, but thought this was excessive. When i tried to get in my vehicle to ho home, i had to climb over the passenger side. They parked my vehicle right next to snother vehicle, not cool. Overall the service was great, and i would go back to have my service done.
Had to give them 1 star because 0 is not an option. They tried to pull a classic bait and switch by telling me that a new Miata was available for a test drive and I duly made an appointment about 1 1/2 hours prior to arriving at dealer. Upon arrival Im advised that no Miata is available and some clown of a salesman starts looking at other options. I say the tried to pull a bait and switch because I walked out before wasting any more time with these sleazebags.
I was in need of a new car, saw online they had the exact car I wanted so I stopped in one day to take a look at it. A representative met with me quickly and was able to help me. They were super helpful during the purchasing process too. They were able to do the insurance and dmv registration paperwork which saved me a huge hassle. Overall i had a great experience and would definitely go back and recommend them to people looking for a mazda in the albany area!
Joe Shear is one amazing Salesman with an amazing personality!!! Walked in looking for a car & walked out With one in about 6 hrs. I would definitely recommend him to others looking to buy a car. A Great DePaula Employee!! Thanks Again Joe
I went in for an oil change and to check my air conditioner. The service was friendly and thorough. They did my oil change for free and also an inspection for free, and they put a dye into my air conditioner and tested it.
The car buying process was made super easy with help from DePaula. Every person I met was really friendly and very knowledge able. I would highly recommend DePaula to anyone looking to get a new car.
I have been coming for service for years . Not sure if its just lack of help due to covid . Service this time was poor. 2 hours for a oil change then they couldnt find my keys When I left My tire alarm went of while on the Thruway. Very alarming. Called was asked if I could drive back . They probably forgot to reset it. Now what if it was something serious ?
Best car purchase and service experience ever. From negotiation to paperwork to delivery (so thorough and many steps of checking whether we were completely satisfied alon the way) to service, I never felt anything but taken care of with kids gloves. The one communication snafu we had (due to people changing jobs) was taken care of with an apology and a loaner car overnight. Can not recommend DePaula Mazda enough (and we love our new CX-5)!
I had a great experience dealing with Shuhab Noory at DePaula Ford! He stuck to his word the entire time and went above and beyond my expectations. Thank you for the quick service and being truthful with all the numbers!
Worst dealer to conduct business with; I cannot even believe they are still in business. My daughter leased a vehicle with them, had the lease paid off one year early and tried turning the vehicle in. DePaula Mazda flat out refused to take their car back; stated that the car would go to auction and whatever the difference was in the amount they sold it for, my daughter would be liable to pay if she turned the vehicle in early. We contacted Corporate and was told that this was how the lease was written up and she could not turn the car in early. The car sat on the side of my house for an entire year - off the road. The lease came to its maturity just last week and we towed the vehicle back to DePaula Mazda. Now today they are hassling us telling us that the lease was not up yet, even tho it has been paid off for an entire year and that they have no record of us turning the car in this past weekend. The car was brought in this past Saturday via a Tow Truck, the owner became involved and was unaware of any of the drama we went thru this past year with his dealership and assured us that this was not how they conduct business there. Really? They claim now that they werent aware the car was turned in? Its a good thing we took pictures of it at the DePaula Mazda dealership showing the car was towed back to them. They really need to get their act together. I will never purchase or lease another Mazda - period - and I will never recommend anybody to do business with DePaula Mazda. It was/is the worst experience I have ever had with any dealership. Toyota is definitely the way to go.
We had a great experience working with Nick. He was very knowledgeable if my car. He attended to all our concerns and worked with us to satisfy our concerns.Thanks Nick for all your help!
I have bought two cars from DePaula and Im very happy that everyone there is very professional and polite made my experience very pleasant l would recommend DePaul to enyone looking to purchase a car
Very pleased with my new Mazda purchase and the pressure-free experience at DePaula. Pat Riolo, my sales consultant, spent a good deal of time with me through four test drives and then helped me locate the model I wanted at another dealership. There were a few unexpected bumps in the process that were handled courteously and professionally with quick responses. Highly recommend - this dealership promised superior customer satisfaction and they delivered.
Worst experience ever. I went to discuss purchasing the Mazda I currently lease. Salesman added over $1,000 to price quoted by Mazda and refused to honor the loyalty coupon I received in the mail. When I asked if there was anything he could do to reduce the price or financing as I don’t think they will sell this used vehicle for $18,000, he told me that the car will be sent back to Mazda and it will be “their problem”!!!Was an Orange Ford/Mazda customer for over 20 years, I miss their commitment to customer service.
This place is the best…best service best maintenance best support…😎
Great experience at Depaula Ford , Joe was the best always felt comfortable and no pressure at all. Communication was great everyone was honest and upfront. Frank in finance department very knowledgeable and super helpful!
We are completely satisfied with our experience at DePaul Ford. Jim Rosamino and Qasim Dawood made the process as simple and easy as possible. In fact, we visited on a Saturday and ended up leasing two new Fords. We will definitely recommend friends and family to DePaula Ford, and will be back in the future.
Bought a CX-5 from Colin and it was a wonderful experience! Very smooth and efficient! I couldnt be more happy with my car and my experience at Depaula Mazda!
Very cooperative, pleasant to deal with work done on time, well explained and reasonable prices, thank you
This is my second truck that I bought from Depaula Ford. Prior to buying Fords I bought 3 consecutive trucks from the same dealership ( different make). I say this because once i find a dealership that stands out I will then remain a customer and only buy from that specific dealership. I can say without a doubt that Depaula Ford is that dealership for me. They once again went above and beyond to give me an awesome deal on a truck and made the process completely painless. Everyone there is great to work with ( especially finance manger Tyler Foster ). I have referred as many people as i can to Depaula and will continue to do so. FIVE STARS!!!!
Was able to get in there for same day service (inspection, oil change). Genie who took my call was able to squeeze me in within an hours time. Right when I stepped into the service area, I was approached by one of the mechanics who pulled my car in. Lenny at the service desk was very personable and got me situated in the waiting lounge and when things ran a little longer, he was there giving me an update. I especially like the iservice video of my cars inspection. Cost was significantly less than the usual pull in places I go to. Very happy with the service I received. Thank you!
Had great experience at DePaula Frod. The sales people are knowledgeable. If you are looking for a truck or a car see Trevor in sales. It was a no pressure sale. Also Big Thanks to Jay sr. Definitely will be back to do more business with them.
I was met almost at the door by my salesman when I walked in. I had a truck in mind that I was interested in. The salesman had the truck ready before I even got there. Experience was so great that when I went to pick my truck up, I brought my wife in and she bought an Explorer. Highly recommend DePaula........GREAT JOB
Excellent sales, financial help and going over the vehicle to learn all of the new features. Great experience at DePaula Ford.
My wife and I just had an amazing experience at DePaula Mazda. The dealership was very busy and the sales staff were assisting other patrons when we arrived. The manager, Steve, greeted us promptly and answered many questions that we had about getting our first SUV. This was our 1st experience with a Mazda dealership. We have been going to Mohawk Honda for years and Steve and his staff have made us a Mazda family for the future. We are so grateful.
Would buy here again, just be careful when they get you in finance and start pressuring you into getting expensive extended warranties.
I had an amazing experience at DePaula Mazda and would highly recommend this attentive sales, finance, and delivery staff to anyone looking to buy a new or used car. Amanda, my salesperson, gave great customer service from the beginning of my visit all the way to the end. She made sure that the entire experience was seamless, efficient, and enjoyable. I will definitely go back to buy my next car.
Had a great experience from the moment I first contacted the dealership.
My salesman, “Q” (his nickname) was a treat. We worked together to come up with what I think was a great trade-in deal for a new 2019 Mazda 6 signature edition. Because I knew the exact car I wanted, “Q” had to find it at another dealer and get it to me quickly. He is a no pressure sales guy. He is personable and smart! I also enjoyed working with the business manager, Stephanie, who patiently worked through the deal “Q” and I made.
I had the best experience at Depaula Mazda working with Q to get a new CX-5 after my previous CX-5 was totaled in an accident. This was my second car purchase here and everyone I worked with on both purchases were extremely friendly and never made me feel pressured at all. What impressed me the most was how much knowledge Q had about the car. I have been to other dealerships where I’ve asked questions and the sales associate didn’t know the answers and didn’t seem fully engaged or interested in what I wanted. My visit at Depaula Mazda was the exact opposite, Q was extremely personable and made sure to answer all my questions with detail and made me feel great about my new purchase. I also worked with the business manager, Stephanie, who was excellent as well. She explained all of the different financing options to me and never made me feel pressured towards going one plan or another. Stephanie helped me set up the financing and even came in on her day off to finalize the sale! Overall my experience at Depaula Mazda with Q and Stephanie was top notch! 10/10 recommend
I come here all the time for my mazda cx3 routine maintenance or when I have to get my car fixed. Everyone is super friendly and delivers fast service. Their customer service is great and they always want to make sure that youre pleased with your visit.
I went in with only 30 minutes before work and Shu was on top of everything. I test drove the 2021 bronco sport, gave Shu all my numbers and the next day drove off in my new car. From the guy at the front desk, Shu, finance team, to the guy over in the service area, everyone was amazing! I couldn’t have asked for a better experience. Definitely recommend them!
We had a great experience with Colin . He was quick to meet our needs . Answered any questions and concerns . Made the process easy and fun .
Working with DePaula Mazda was an easy experience. My sales consultant, Glenn Cummings was patient, accommodating and took the time to care about the customer. Upon pickup of my vehicle, Glenn took the time to sit in my car with me and walk me through all of the new features. I highly recommend DePaula Mazda! Thank you!
Always are able to get me in quickly and usually without an appointment, at a price that’s about the same as going to a Jiffy Lube or similar. I’ve been coming here a while, so it’s nice to see familiar faces.Also, had a slight issue that wasn’t technically a warranty problem, and the shop foreman personally attended to it with a no-cost solution. Great service and trustworthy team.
Our salesman Q (Qasim) was great to deal with. Very personable and knowledgeable.More than fair on our trade-in and was not your typical pushy salesman. Works hard to accommodate and earn your business. Highly recommend Q and DePaula for your next vehicle.
Still waiting on parts to come in for my F350! Keep being told on back order. Its been several MONTHS!!Now the end of May and yet to receive a RETURN call from the month of April on whether or not the parts are in!! Was sooooo happy with the service in the past. I dont understand why a simple phone call couldnt have been returned.
I have been using Depaula for service for. a few years and decided to purchase a new vehicle from them this week. They made the process very easy and enjoyable, great to do business with.
Brought my car in for a recall recently. When I picked up the car and drove away there was a loud rattling noise that wasnt there before. Brought the car back two more times for them to fix it. First time the rattling stopped for a few days and then came back. 2nd time my car was hours behind (dropped the car off before 10 - waited as long as I was able too 230-300 Pm). Car was diagnosed but not repaired. Josh said he would call with the diagnosis later that day. No call, called three times for info each time with them saying the diagnosis would be emailed, or someone would call, nothing after several attempts.With so many options available and a half dozen + attempts to resolve Ill take my repair business and car purchases elsewhere to dealership who is more interested in my business.Maybe with this review -- if someone wants to contact me to resolve this I would reconsider. Entirely up to the business unit involved.
Ok experience with my used car purchase. The sales person was not too pushy. 1.5 stars off for aggressive tactics in trying to sell me extended warrantee. Another half for two inconveniences: forgetting to subtract deposit from my total sale amount, and forgetting to give me my second key.
Our experience with DePaula Ford, was a pleasure. Everyone was very helpful and friendly, especially Devin and Q. We did not feel pressured to buy a car we were not interested in. We got just what we wanted.
I came to Depaula Mazda looking for my first lease. I ended up with incredible service from Qasim. He went above and beyond to get me a lease that would work for me, with all the aspects of the vehicle I wanted. He went so far as to wait until closing time when I was running late from an appointment. I am beyond satisfied with the service provided at this location.
My experience at DePaula was excellent. Nick, Emily and Sal were very friendly and worked diligently to get me into a car I love and can afford. Overall experience was excellent and I would refer anyone who is looking to buy a car to this dealership.
The employees of DePaula Mazda are amazing. Every single one of them greeted and thanked me for my service. Truly, their customer service skills is unparalleled as compared to other dealerships I have ever been to. A huge thank you and hats off to Dave Grinko for the monumental assistance and customer service he has provided me. The man is awesome as he knew the warranty process and sent me updates everyday. He certainly knows his stuff and can make things happen--fast. Also, I would be remiss If I dont thank Mike D for knowing how to elevate matters to Mazda North America that yields fast approval. Between Dave and Mike, I got a brand new active display in three days that was warrantied--a task that my Mazda North America agent couldnt make possible after working with him for four weeks now. DePaula Autogroup rocks.
Had a great experience working with Somer at DePaula Mazda. She was extremely helpful and knowledgeable about all of the vehicles. She helped me find the right car for my family and I couldnt be happier. Sal in financing was really helpful too. I would definitely recommend this dealership to others.
I’ve never been treated by so many employees so well! I made an appointment to have a creaky spring looked at. I pulled into the Mazda lot and an employee at the body shop offered to take my car around to service while another brought me to the service desk. It was my first time at DePaula and I didn’t realize the service entrance was on the Ford side. After checking in, I was brought to the waiting area. I expected to have to make another appointment for the actual repair but they had the spring in stock. Everything was taken care of in about an hour. I’ll be returning for future service and sales.
Great experience, everyone was helpful and went out of their way to make me feel appreciated.
As a retired couple one of our goals for 2020 was to move from having our two leased vehicles to having a single compact SUV. Although the Mazda CX-5 was high on our list, we decided first to carefully consider several of the competitor offerings including test drives and discussing the options available for purchasing or leasing a vehicle consistent with our goal of having a single vehicle. In each case, the sales person quickly dismissed any idea of helping us move out of our leases early, and focused only on trying to sell us his vehicle on the day of our visit. Basically, to a person, they hadn’t listened to what we had said (or simply ignored it). The CX-5 was next on our list of dealership visits so, based upon my previous positive experience at DePaula Mazda, I called Qasim to explain our situation and to arrange a test drive. Qasim, a personable, professional, and very capable sales representative, quickly put together a package that fulfilled our needs, and we purchased a new CX-5. The entire process proceeded in a straightforward, relaxed, and cordial manner. We concluded the financial part of the purchase with Stephanie, another personable, professional, and competent member of the DePaula team. Mazda makes great vehicles, and I suggest that you should take a look. And when you do, I definitely recommend that you make DePaula Mazda your first stop.
My wife was looking to get a new Mazda lease for the CX-5. We went to another Mazda dealer in the area and were not happy at all with the experience. The attitude of the dealers there was like they could not care less. We came here and couldnt have been happier with the experience. Zach helped us and was great. Super personable and helpful. He was knowledgeable about the car and gave us a full run down of the cars features that we didnt even get at the previous dealership. We left with a great deal and definitely recommend Zach and the dealership.
Bought a new 2017 Mazda3 here in July when Depaula had recently taken over and have brought my car in for regular service twice (mostly oil change)The sales process was very easy and transparent. The sales person made sure we could get every inventive available and let me know what options were available for the car, financing, etc. Never felt like they were trying to upsell or deceive meThe service department is also great and has always been a pleasure to work with. They have shuttle services available as well as a lounge for you to wait. The lounge has always been stocked with snacks, beverages, and coffee. The service employees are very polite and helpful with anything needed
I worked with “Q” to buy my certified preowned 2016 mazda 6i sport. His service was immaculate and was extremely helpful with helping me and my parents out with our car needs. He took care of every little specification we had even if it was out of his way. Overall amazing experience!
They did everything that they could think of for me not to get approved for a trade in I would never again in my life go there or would I recommend anyone else to go there.the 1st car that they sold me had a very serious recall & they never told me the dealer is a compulsive liar & a con artist
Ken Dittmar from the body shop went above and beyond to assist me with a door dent repair on my car, and took time to make phone calls on my behalf as well as keep me informed along the way. The car looks great and the service was amazing!
I always get top knot service at DePaula Ford but I had a situation where I was in a pinch and they were able to get me in there and got me up and running to get back out they went above and beyond my expectations I was expecting a 3-hour wait I was out of there in an hour and a half and it was much appreciated they treat me like family
Going into DePaul Mazda/Ford I didnt know what I wanted except I wanted a new car. The help I received not just from my salesman but the managers was amazing! I must have driven 6 different cars and not once did I feel rushed, unwanted, or got a response from anyone there outside of this saying that was repeated to me multiple times throughout the process you can drive every car here I dont care as long as when you leave its in a car youre proud of and love Im referring everyone I know there! Not pushy,genuinely care, and really care about the car buying experience.
Worst experience ever. Every time i go in for a simple service i leave with a bigger problem this dealership causes. they ruined the battery and the alternator on my car. lied to me saying my car started perfectly on its own (when in fact i had to get jumped 3 days in a row, even after they said that)...they didnt have loaner vehicles. also said battery and alternator tested good which in fact did not. offered me a free service and didnt even give it to me. ask them to check the pressure in my tires and my fluids, they never do. cant answer a phone call and the operator girl is rude! do not recommend at all. unfortunately, 1 star is the lowest i could go.
I had a fantastic experience working with Emily Casey at DePaula Mazda. She was very helpful and knowledgeable about the vehicles. This is my first Mazda, I have always driven Jeeps but based on the superior service at DePaula and the better product Mazda has produced I jumped ship. Thanks again!!
DePaulas service operation is 4 stars: good, competent service with friendly staff who keep you informed of service issues and get you out pretty much on time, although a bit pricey. Scheduling the service is another thing entirely. When it was Orange Mazda scheduling on line was simple and efficient. Not so with DePaula. The web site says you can schedule service on line, but it does not work out, so you must call during business hours. I have done this on two occasions and have been treated so rudely on both instances that I went elsewhere. The first time I had a light on my dashboard and they wanted to schedule me for a week out. I gave them the benefit of the doubt and tried them again to install a roof rack. First I was routed to the wrong place (OK, no big problem, but a bad omen) the 2nd guy was so rude that I cut off the conversation; called Cooley, and received a 100% different and better reception and scheduled the work there. DePaulas front line caused them to lose 2 service appointments. Maybe they dont care, but I think others should know of my experience.
I unexpectedly was in a position where I needed a solid car fast - and was blown away by my experience here. Albert, Tyler and Frank were not only immediately accommodating, but actually listened to my needs and situation. Frank and Tyler worked with me for two days to make sure it would be a smooth transition. I did not feel in any way like I was being misled or upsold, instead like I was actually being listened to. They were all kind, happy, and personable and I will definitely bring my vehicle here for everything. Oh, and my certified pre-owned Mazda CX-3 Touring (my first experience with Mazdas) is an awesome vehicle that I cant wait to keep driving.
My salesman Dalton was excellent. Took us for our test drive, answered any questions with confidence. He made the sales process very easy. We got a price we liked. We test drove and drove our new CX-9 home on the same day. All in all it was a very good experience.
We were treated with top level professional service from both Zach in sales and Stephanie in finance. This was our 2nd purchase and we highly recommend DePaula!
Give Glen a raise. He was awesome and very professional
I brought my 2011 Mazda 6 for service (free oil change & tire rotation). I get there early take my information right away and gave me a ride to work, while they took my information someone topped off my wiper fluid. They then called to let me know my vehicle was ready and offered to have me picked up (I wanted to walk). When I got there, they went over what they did and the detailed inspection they did (which was fine, with some longer range concerns). While this was happening, someone was bringing my car around for me. I was very impressed and said the only thing missing is a car wash. he indicated they have a car wash next door which I cold use gratis. Again, very impressed and I am hoping they can keep up this level of service.
DePaula just did an excellent job fixing the front brakes, AC and an annoying rattle on my Mazda.
After searching for weeks in our area we decided to take a trip to Depaula Ford. It was well worth the trip!!! We found the truck we wanted for the right price. Albert and Michael made the whole process very simple for us. We are definitely happy with their service and would recommend them to anyone who is car shopping!!!
Walking into DePaula Mazda, I was greeted by a friendly salesman by the name of Marat Lozhkin. I was upfront & honest with him about not needing a new car but wanted to know what my options were. He suggested test driving a CX-5 Grand Touring just to see if it was something I would like. Of course I fell in love with it! Marat then worked with a gentleman by the name of Nick Cordi to help lay out what my monthly payments would be. This was my first time leasing so Marat & Nick wanted to make sure I fully understood & spent plenty of their time properly explaining all of my options. Both were understanding to the fact that I wanted to think about it first before making my decision. But before leaving, they gave me an offer I could NOT refuse. Marat then set me up with Sal Jensen who explained what my monthly payments were going to be, when the first payment was due & all of the wonderful packages DePaula offers. He made sure I fully understood what the packages covered. Once deciding what package suited my needs, Marat & Nick made sure I was completely happy & satisfied with the deal & went above and beyond to do so. I would highly recommend DePaula Mazda to anyone who is thinking about purchasing/leasing a new vehicle. I promise you will leave with the best deal in town! Contact Marat for all your purchasing/leasing needs! Special Thanks to Nick & Sal for their hard work, time, patience and dedication to making this process as seamless as possible.
I have bought many cars over the years ....and this experience was excellent ! My daughter was actually the one buying the car ...but I was with her during the process and Albert is seriously one of the best sales people I’ve ever dealt with . He’s honest ..acomadating ...answered all our 100 questions ! Plus he’s funny and has a great personality ! His goal is to make it a fun smooth process and he succeeded !Definitely would highly recommend
DePaula was thorough and wasnt going to give up on finding the issue in my Expedition, however it took 27 days without my brand new truck.
Ive dealt with many different dealerships over the years but DePaula is constantly the best, most reliable of them all. Always a pleasure!
We went to Depaula to look at Mazdas,we had never dealt with them before. Our salesman Qasim was very knowledgeable and easy to work with. He showed us the whole operation from sales to service. He compared other makes we had interest in to what Mazda had to offer suv by suv and we soon realized the beautiful red CX-5 suited us best for our lease. Qasim was very patient andworked with us to suit us perfectly. Devin talked us through the gadgets and linked my wifes phone.Frank in finance was superb and helped us make the decisions that worked bestfor us. We cant say enough good things about them and Depaula Mazda. Painless experience.Thank you, Jody and Erick
Tried to set up a service appt for oil change/annual inspection. What a hassle .. tried to call, no one picked up the phone. Used the online page and started a text, who told me i need to go to the online page (that i was on) and set up an account. The last thing I want is another online account to manage. I understand they may not make a lot of money off of my oil change/annual inspection, but what theyve missed is that now I am not motivated to do business with them when the lease is up on my vehicle next year.
We bought two cars at Mazda DePalma. We are generally very happy with their services especially with Zachary who assisted us in buying my two cars. He was very professional, knowledgeable and he made me feel very comfortable. He answered all my questions and offered many options regarding my vehicle. I recommend Zachary to all who want to purchase a car at Mazda DePalma in Albany.
Albert in sales is the guy to see! He made the entire process easy and hassle free! He got me into the vehicle I wanted for an incredibly fair deal. He is friendly, informative, professional and takes a genuine interest in his clients. He made he leasing/buying experience painless and was a true pleasure to work with.
Without a doubt, a FIVE STAR encounter! From the first email contact, to the moment you arrive on site, to the time youre driving out in your new vehicle - truly a family experience that could not have been more welcoming or easygoing. Highly recommend!
If you want a great car lease experience got to DePaula and see Glenn Cummings! Him, Michelle and the rest of the crew were AMAZING!
I was very pleased with the way ji was treated by Jeffrey and the whole team. I would recommend everyone to check out the. Mazda
Their turnover of staff is unbelievable.. Im sure there is a reason for it! I made an appt. For an oil change and was told I needed 4 tires. After agreeing to the new tires, I was told that my vehicle would be ready in 2 hours and I was brought home by the shuttle service at 9am. Mind you this was after I had already waited the 2 hours for my oil change. I never received a call by 11.. or 12.. so I called around 1 which was FOUR hours later, 2 more hours than what was promised. Cara, who is very rude, said my car was done but I had to wait until lunches were done before someone from the shuttle service could pick me back up. I had to be to work by 3 and told her that wasnt acceptable. The man who picked me up made it very clear that I had interrupted his lunch and that he wasnt happy with it. By the time I got my car it was almost 2pm.. my car was promised to me by 11. All in all, it was almost 7 hours, over 1300.00 and it was such a horrible experience.
Recently purchased a new 2017 Mazda3 2.5 Touring here and Mike Haertel made it overall a pleasant experience. Getting the car in the color I wanted from another dealer did cause some delay beyond what was original anticipated but Mike made sure to keep me updated frequently throughout the process and made it evident he was doing everything he could to get it as soon as possible. Glad I chose to do business here and will continue to.
I did home delivery with DePaula as I lived three hours away. Everything was done over phone and email. What a hassle/stress free experience it was. They came through with every request I had and I couldnt be happier with my decision to go with this dealership.
Easy and prompt service. Was able to test drive, work deal and drive away with the deal I wanted in just a few hours. Love the new car and personable staff!
My husband and I stopped in at DePaulas to ask about our lease. We have a Ford Escape and love it. The lease was due to expire soon. We wondered what to do--buy/lease etc.Murat Lozhkin sat down with us and we explored all the options. Murat was thorough, professional and personable. Very easy to talk to. All our questions were answered. He spent a good hour plus with us. No pressure and laid out all the pros/cons.We decided that a 2017 Ford Escape was our best option. As a result of Murats input we highly recommend DePaula.
Everyone most of all Stephanie and Vince went out of their way to make sure when I walked out of the business that I was completely satisfied with everything and my car looks like and is a new car even though its used beautiful vehicle maintained wonderfully I couldnt have asked for more go get a Mazda at DePaula Mazda!
Everything went as expected, everyone was nice and pleasant. The vehicle was spotless that I bought, they gave me what I asked for my trade-in. Overall a great experience.
Salesman Vince, Sales Manager Nick Cordi and Business Manager Ken Forrester were all professional and effective in conducting business. Coupled with the great vehicles of Mazda, I highly recommend this particular dealership! My lease arrangement for the CX 5 was carried out in a timely manner and devoid of haggling, plus their offer for my car was fair, resulting in a pleasurable customer experience.
Tried multiple times to bring my Mazda in for a simple service appointment. Every time I called in I was directed to the Service department only to sit on hold for 15 minutes with no answer. After a third try and explaining to the operator what was happening who offered no assistance, I made an appt elsewhere. If you call in to no answer, dont waste your time trying again - just go to the other local dealership.
Horribly upset at the lie told to me by Stephanie, business mgr. while shopping for a car i saw on the website i encountered stephanie in the parking lot on a saturday told the car will be processed and not available til tuesday. was told i would get 1st look. call monday to confirm and told the car will be ready at 3pm and again was told id get 1st look. upon arriving at 2:50pm stephanie not around, asked to see a salesman who informed me the car was sold! 😡 not impressed with any of the depaula dealerships having tried to deal with each. #NegativeStarsForLying
I had a great experience at Depaula Ford. I met with a Mike Haertel in the process of buying a new car. He was great. He walked me through the whole process suppling any information i was seeking. It was a very nice change compared to other dealerships i have dealt with in the past.
The sales staff at DePaula went above and beyond to get us the car we wanted. Positive experience all around!
This visit was for a N.Y.S. Inspection.Left car in morning it was done by noon.AS PROMISED I was very satisfied.
The most easy hassle free experience Ive ever encountered buying a car. I went in with a pre approval, Keith W helped me find the perfect car and suggested I try to get financing thru them. I ended up getting a lower rate. Jim (sales manager) greated me immediately and offered to help in any way. Kenan and the new guy (sorry i forgot his name and i feel bad) were very helpful with the financing and options I had. I have horrible credit yet they made me feel like a valuable customer. I would definitely recommend checking them out. They are a Ford dealership as well.
Total reviews rating 4.4
199 Reviews for DePaula Mazda 2023:
Review №1
2021-09-16On September 14 2021 I came to DePaula Mazda ( Albany ) all the way from Manhattan to locate a vehicle. I talked to a receptionist the night before and I was told that there was a few vehicles still on the lot and decided to take a ride up and see what they had. Unlike many other dealerships in the NYC area that lied about having inventory just to get you in the showroom, DePaula Mazda confirmed they had these vehicles and I made an immediate appointment. I arrived earlier than my appointment time and I was greeted kindly by Mark. I was extremely happy finding out they had a vehicle still on the lot that matched what I was searching for. Mark was informative and forthcoming during the entire process from start to finish. I didnt feel like I was getting the run around or getting cheated on anything. I also worked with Stephanie during the financial portion of this process. I remembered half way up to the dealership that I left my checkbook and would have to take a taxi across town to get a check from my bank. Mark and Stephanie went out of their way to drive me to the Bank. Shortly after we finished the process and I was on my way home. I give this dealership a 10 out of 10 for overall service. I highly recommend this dealership. Thank you Mark and Stephanie
Review №2
2022-03-02Made an appt on 3/1 @ 9:30 for an oil change. Got there a little early. They took me right in, talked to me, prepped the car. Looked at my package plan and for recalls. Had 1 recall which they had the parts for and my plan covered new wiper blades among other things. Lenny was very knowledgeable about checking everything out and making sure I was taken care of. Time given to complete was 2 hours. They offered us a ride to go get breakfast since we said we were waiting. Car was done a little before the 2 hr mark. Lenny came right out and explained everything that was done, walked us to check out and then out to find my car. The car was down about 5 from the door and he offered to go get it. A very pleasurable experience. Besides working with Lenny, we also love working with Crystal.
Review №3
2022-01-29This the second Ford Escape we’ve leased through DePaula Ford. As always the process was easy swift and seamless. Their sales department makes one comfortable and at ease. The service department is absolutely stellar. We got a good deal and anticipate years of excellent service to boot. Mark in sales and Lenny in service are world class.
Review №4
2022-05-04I called DePaula Ford and got an appointment an hour later. I had the best experience with Shannon, she was professional, efficient, and really worked to get me the best vehicle for my growing family. Working with Shannon and Tracy from finance was a streamlined and overall all awesome experience. I was able to drive home my “new” used vehicle the very next day. Highly recommend!!
Review №5
2022-01-01Had an awful experience with the service department. When I bought my explorer in July I bought the extended warranty on my car. In December, my battery died in my car and wasn’t sure if it was battery or starter. I called depaula service department and they said they wouldn’t be able to look at my car until January 21, 2022. I was forced to go through a different dealership. I had a scheduled first service appointment for December 39, which I booked upon purchasing the car because it was a free service. At my service appointment they were doing an oil change and looking at missing paint on bottom of my door panels and a crack in the leather. I dropped my car off at 9:40 for a 10:00 appointment. The service advisor told me it would take some time but should be good at 1. I never heard from him and called at 1:30. My service advisor was busy and couldn’t talk with me so another advisor ensured me he would call me back as soon s he was finished with a customer. At 2:40 I still had not heard back and decided enough was enough. It took over 20 minutes for me to check out and get my vehicle. I was told there’s nothing they can do about the paint and that the seat was going to be a long process to get it covered by ford. It could take weeks to get an answer. Upon checking out the service advisor gave me my total upon which I said it was supposed to be free. That took another 5 minutes to print out new paper work and walk over to the cashier where I had to sign a paper before being able to leave. Long story short, the line of communication between sales, service, and management is not existent. Please think twice before buying or servicing a vehicle there
Review №6
2022-01-16Brought truck in with code P1289, cylinder head temperature sensor. Since the engine and coolant temperature was within range and not reading high, I suspected a bad sensor. Making an appointment I was told that the dealer must do a diagnostic at a charge of $185. Okay, fine. Took it in and at the end of the day I was told that besides the cylinder head sensor, the coolant thermostat and cylinder head #1 needs to be replaced and the cost will be over $800. Okay, fine. Next day the truck was ready for pick-up. Looking at the invoice, only the cylinder head sensor and thermostat was replaced, not the cylinder head. Good. Not clear why the thermostat was replaced since I didnt see a code thrown for that. Anyway, because of that replacement, they had to drain the coolant and replace it with new coolant. Okay, fine. Issues: Upon receiving my truck, the Service Engine light was on. I thought the dealer forgot to clear the code so no big deal, I’ll clear it when I get home. At home, the code was P0246, some turbo charger waste gate solenoid. So I cleared the code and called the dealer. He said I can bring it in before they close or tomorrow if the problem persists. Looking online, I found that one cause is a cable not connected. Went back to the dealer, code came back, and took it to the service department. A cable was not fully seated, which was corrected and the code cleared. Now, I drove the truck two days later and because of the freezing temperatures and upcoming snow, I wanted to check my wiper fluid. That is when I noticed the coolant tank was overfilled. So much so, it was overflowing onto the engine and ground. Looks like another trip to the service department. Hopefully I won’t need to wait long.Personnel-wise, people are friendly and are helpful. I’ll give them the benefit of a doubt regarding mechanic staffing, they might be short-staffed, which means over-worked.
Review №7
2022-01-22Our salesman, Frank, was amazing. He did his job professionally and was spot on in every way. My wife and I are very happy to have gone to Depaula Ford to purchase our beautiful new Ford Escape. Thank you!
Review №8
2022-04-14I worked with Nate and Q. Nate, my sales rep was amazing and answered all my questions (I had a lot). He was fully transparent with me. Q was great as well made sure my credit was not run needlessly. Helped me secure financing when my bank was taking forever to even respond to me.
Review №9
2022-06-21Best car experience I have had. I was treated with respect from beginning to end. Thank you Frank S and Chance Guilds cant forget Huey. I am a sales manager at store and I will say I received the same exceptional services that I would give a person. Great job Depaula you have a customer for life.
Review №10
2022-04-17My service rep, Lenny, was awesome as usual!! He made sure that my car was fixed in a timely manner. So appreciative of him and all those involved with getting my Ford C-max back on the road again. Thank you!!