Delivery
Yes
DFS, New York John F. Kennedy International Airport in Jamaica
Categories
Location on the map
Jamaica, Queens County, New York, US
Service options
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Phone: +1 800-225-2777
Opening hours
- Monday:5AM–12:30AM
- Tuesday:5AM–12:30AM
- Wednesday:5AM–12:30AM
- Thursday:5AM–12:30AM
- Friday:5AM–12:30AM
- Saturday:5AM–12:30AM
- Sunday:5AM–12:30AM
Comments (88)
Duty free store
Very pure service,marchandice ,ours, Duty Free J. Kennedy wasnt able buy gifts more stores was closeds .Shame! for country,shame for Aeroport.Gift market .busness should be or closed or work better respectable for everyone travellers.Everyone hoping got gifts for love ones ,freinds and terrible disapointed, when they are closed or no you can found!Nothing coud found for big anniversary my members family was very unhappy
If I could give it NO stars, I would. Uneducated employees working in an international airport are no match. Literally just had an Asian employee of the DFS tell us we can’t purchase alcohol whilst traveling to Puerto Rico 🙄 and then that same employee YELLED at us from across the store, telling my husband to put his mask on ( mind you, we’re wearing KN95 masks) just because he was readjusting it. I questioned what her issue was with us, to what she said “no issue, you just can’t do this” and proceeded to move her mask, exposing her nose to demonstrate…. Which OBVIOUSLY defeats the purpose. Rude, obnoxious and just plain dumb.
On Jan 19,2020 I bought a DG perfume. The cashier told she had a problem with the payment machine after swiping my credit card and charged me in a different machine. I checked my credit card statement they charged twice and when I disputed the charge they declined telling that charge was valid showing two separate transactions for the same dollar amount and same product. There is no duplicate charge and therefore no credit is due.I see other comments with the same problem. THIS IS A FRAUD PEOPLE PLEASE BE CAREFUL. Ill try to report them.The bank is unable to peruse the dispute because of different authentication codes. It means they scanned a different item of the same product the second time. Since its a duty free location you cant go back. This is all planned and these people are deliberately scamming people.
Very nice duty free, good deals and most of the stuff you want can find on good discounts and offers.
This place is nice and neat however you only shop there for last minute gifts or souvenirs. Its a bit pricey because of course its in an airport in New York.
I made a mistake buying stuff at the JFK Galleria Duty Free shop during my stopover and paying cash. I was told that the goods would be delivered to the gate.Like many other Google reviewers I seemed to have been allegedly defrauded. The goods have never been delivered to the gate. The flight attendant tried to assure me that “this happens all the time”.Guess what, after having contacted the store and going back and forth with my personal and banking information for few months now, I have seen neither my goods nor the refund.My advice to flying public: stay away from JFK Galleria Duty Free Shops. If you can’t help yourselves, then pay with credit card, your bank may be on your side, and keep your eyes on your merchandise. Don’t leave your stuff behind.
They dont let you take your purchase with you. Ours was not delivered to the plane. The reciept was with the cabin crew on Virgin who gave it back to the duty free guys to find our purchase. Never delivered. Now I have no goods and no receipt. My suggestion dont buy anthing from them they dont let you take with you. I have travelled extensively and this is the first duty free where they keep your purchase. Frankly at the moment it just seems like a scam...
Terminal 3 was a nightmare. But I give kudos to 2 African- American girls, who just controlled the crowd like a lioness.
Purchased a duty free bottle of Baileys. They did not get it to me before my flight took off for home from JFK. Never had that happen before. I emailed them to tell them about not receiving my product and was told I needed to complete a return form as well as provide them with details of my banking account. They apologized for the inconvenience. I noted that their apology was fine but they should be thinking about compensation for the inconvenience they caused. I was told we are prohibited from providing any means of compensation. By prohibited they meant their company has decided that compensation for customer inconvenience is unimportant. Very disappointed. Will shop elsewhere.
Had such a wonderful holiday in New York with everyone being so nice and helpful the whole week!! However this wasnt the case in jfk terminal 4 duty free!! I had $200 left in cash that I wanted to spend so I went to the duty free!! I wanted to purchase a eyecream and asked for some help!! She was so rude and just told me read the box!! I than came back a second time as I wanted to re purchase a foundation that I had ran out of! I wanted to see the difference between the one I had and the lighter shade up!! A lovely gentleman who worked there went a got the same lady again!! She was so horrible when I asked to see the difference she said if the tester is not on the shelf than I cant see!! I could clearly see that there was a lighter shade but she was too lazy to show me!! Absolutely horrendous person who should not be working in that industry as I travel a lot and have always dealt with very friendly staff in duty free shops!! I also wanted to purchase the geogio Armani Sí purfume but thought screw this im not giving them any money and just walked off!! Appalling customer service!!
Be prepared to get shrugged off and told “Oh well, we’re not servicing your gate today” for no apparent reason whatsoever. Completely unprofessional and inadequate. They lied and told me my departure gate was somewhere else, when I had just come from the gate. So then they made some lame excuses about being understaffed and were very rude & condescending on top of their failure to do their job. Zero stars
Despite a 3 hour window, they never even attempted to deliver what we purchased. Huge fail. This was my first-ever Duty-free purchase, and my LAST. Say NO to duty-free, the $ you save IS NOT worth the headache! They damn well refund my $125 purchase!
I was very unsatisfied with the way the sales person treated me a few days ago. She was not helpful (no one there to assist) and not friendly when I came to the register. Twice a year, on my way home, I buy day & night creme of Clinique and Advanced night repair of Estée Lauder in this store. Together $ 230. Also this day. I asked her if I could have one of the free travel size items that were in a box next to the products. She said no. Because the sign says you have to buy three products to get them. I said I bought three. She said they are not all Clinique so it doesn’t count. I said they are the same company (she didn’t know) and besides, I always get to pick three or more (I asked for one) travelsize items when I buy these exactly the same products. She was not going to discuss it, said there was nobody else to talk to or to ask, didn’t say sorry or anything. I found it very unsatisfying and will not go there again. There are other places with the same or better prices for travellers.
Dec 10, I bought sunscreen and lipstick in Lancome store in JFK airport terminal 4. (departure) A Chinese staff helped me.She said payment machine had a problem so I tried to pay three times with my debit card. I got just one receipt, BUT MY PAYMENT DONE TWICE!!!!!!!!!! What are you going to do? Please refund for the amount of overcharge! I can send you screen shot of my bank statement!!Please email me about this.
One of the representatives was discriminative towards Torontonians, not allowing me to purchase a bottle which was below my allowance limit. Went to speak with another rep and finally he let me purchase and even walked me to my gate carrying my goods. Poor service overall and prices not as reasonable.
Its like an international madhouse here. Business Class, TSA Pre-check - it doesnt matter. Sub- coach can enter security before everyone else.I hate Kennedy (airport not the President). The dogs flying get treated better than the people. I wish I was a dog today.There are almost no procedures. I am furious about the poor service.
I was traveling 9/1/17 and bought a few items in the duty free shop in JFK. The items were supposed to be picked up by the plane entrance. Some of my purchases were missing. I am still trying to get in tough with someone to get this resolved, unfortunately the phone number they have listed is not working
Just flew into JFK Airport through the JetBlue terminal and it’s gone through a really great makeover. I was impressed. Getting to the taxi line from baggage claim is a little of a hike to get to. Overall though, I was in and out quickly.
When its waiting time for reach the sky, and fly to your Dreamland....👍👍✅❤️🙏
Friday evening, busy. Not enough seating, very expensive shops. Ok for a quick transfer, not great for anything longer than a couple of hours
Id really rather give no stars. Didnt bring my purchase to the gate and now I have to fight to get my money back. If you buy from them, be prepared! Ps, Im flight crew based at jfk!
Crowded but was everything moving
New spacious airport, large seating area and beautiful
Not much of a selection and it’s way over priced
Everything you need in a pinch, reasonable prices, and self-checkout.
In teminal 4 some of the staff in duty free shop should behave nice with passengers.
LOVE IT HERE!
Well stocked, bright, courteous staff.
Disappointed with the prices and not as big as I was expecting. Heathrow is much bigger and better
Horrible TSA organization is at zero.
Over priced duty free shop most of the goods are far to expensive would not recommend
They always delay you for different reasons.
The prices here were so high. You could go to Wal-Mart and get everything for a quarter of the price. Nothing special.
Nice duty free wing. If going overseas get it here.
Superb airport, everything is fast, air train was too good
Beware, in state of NY you have to be 21 to purchase tobacco products.
Great service great prices!!
Love Duty Free shooting! Nice staff
Large selection and insightful sales people
Well its in new York so its a great place to see
I am very neutral about both the service and prices.
Great selection friendly and helpful staff
Good prices
Clean... comfort... passenger friendly
I just love to arrive at JFK
Airport Near to Manhattan, many alternatives of transportation
A very cool spot . very trendy
Perfect
Not good
Very rude shopkeeper
Gooood
Superb
Wonderful
Good variety
Good prices
Well planned airport
Amazing place
Nice place
Incompetent and thieves:Although I bought more than 3 hours before boarding, they did not bring me the purchase and they did not give me any explanation. The flight attendant told me to write an email. I did it once, twice and the third time they answered me. In the meantime, 4 days passed and although they had not delivered the purchase to me they had already charged me ... It took two more days to return the money to the credit card but the $ 14 that I paid in cash and for which I provided a number Of account, after a week they still havent returned them to me. As said: incompetent and thieves.
This is a REAL SCAM !!!Mega hyper disappointed with the services of the DFS terminal 4.I bought products (94.15 U $ D) that I never received.On the other hand my credit card has been debited and no return !!!
Way too expensive. Tax-free can not change anything. Not even a discount brought it to European prices ...... Too bad, has nothing to do with duty free. Pure greed for money.
Super I got the Splash I was looking for and the prices for the very good whiskey bottles. The only bad thing is that they no longer sell face and neck creams from Estée Lauder
The airport of New york, has a varied trade in the Duty free sector. It is very nice service and commerce establishments in airports. Especially in connections and scales of several hours. The Kennedy is very complete.
Its not cheap and the lineup isnt good. In addition, Japanese staff are extremely unkind. If this is the case, buy it elsewhere.
Excellent airport, comfortable, clean, agile. But it is immense. Very interesting to see the number of planes in one place.
The freeshop is very neat and excellent cleaning. They serve very well!
Very good staff I can complain because rather less.
Good products, acceptable prices.
Nice local good service and great salmon
In the shops you need people who speak Spanish ....
Very good store.
2 midnight back bil
Excellent service, clean and safe
Very good 😁
Expensive
I loved
걍 Just then
Total reviews rating 3.7
88 Reviews for DFS, New York John F. Kennedy International Airport 2023:
Review №1
2019-10-23Everybody loves 25 lbs of duty free chocolate!
Review №2
2022-06-29I was denied service because they are not servicing my flight to Paris.
Review №3
2022-05-24Very unhelpful staff when asked why they would not sell me the goodsFinally I was told they did not want to hand out the goods at a gate so far awayThey just weren’t bothered about selling to our flightNever mind it’s their loss as I will tell everyone not to bother with this store
Review №4
2022-02-08Worst duty free experience ever, they didnt have enough staff to deliver my alcohol to the gate even though my gate was 20m away!! Absolutely pathetic - I had better duty free experiences in supposed 3rd world countries
Review №5
2022-04-18For the first time ever, I was quick through customs and immigration, and did not miss my connecting flight this time. Still busy though, just more efficiently run.
Review №6
2022-06-27Only place I have managed to get 200ml perfume at a good price.
Review №7
2018-10-17Easy to navigate terminals 1 to 8 using Air train. Poor selection of restuarants and lack of variety. Lack of healthy food options.PIZZA, BURGERS, SUASAGES, CHINESE, DONUTS, AND STARBUCKS.Located at terminal 1.
Review №8
2021-11-05If I could give zero stars I would. Today we purchased 3 perfumes on the duty free about an hour and a half before our plane was supposed to take off. The guy gave us somebody else’s purchase at the gate (completely different from what we had bought) and we still waited 30 minutes inside the plane and he never came back with the bag of what we purchased. Airline said it’s not the first time this has happened and that the only thing left to do was file a complaint. Both the other person whose purchase was mistakenly given to us and we had the worst experience. (good thing he was on the same plane and was able to get what he paid for) VERY POOR Customer Service.
Review №9
2022-06-25Very poor customer service. The information in the stands with goods is misleading and you find it the moment you have to pay.Advice: check the promotions with the staff before paying.
Review №10
2021-12-29I have just purchased a Foundation few days ago and was in a rush for my flight, when I arrived home I found out that the foundation is already expired 2 months ago! Obviously I am not there anymore to return it! How they can sell expiry products, it’s unacceptable. Please, double check whatever you buy!