Wheelchair-accessible entrance
Yes
DMV Office in Middletown
Categories
Location on the map
Middletown, Orange County, New York, US
Accessibility
Phone: +1 845-346-1180
Site: http://dmv.ny.gov/org/office/mid...
Site: http://dmv.ny.gov/org/office/mid...
Opening hours
- Monday:9AM–4:45PM
- Tuesday:9AM–4:45PM
- Wednesday:9AM–7:30PM
- Thursday:9AM–4:45PM
- Friday:9AM–4:45PM
- Saturday:Closed
- Sunday:Closed
DMV Office in other cities:
Comments (199)
Giving this place a 5 star review. Originally 1 start and a lot of shot talking because I myself missed my appointment.
Its says they close at 4:45 I got there at 3:35 they did not let me in.
The staff is SO rude, particularly security. They act like you’re there just to waste their time or something. If you ask a question or ask them to help explain the process in any way they act like you’re stupid and get incredibly impatient, even when you come prepared with all the forms filled out and an appointment made online. Ive had to come on multiple occasions now for the same issue and not only has it still not been resolved, but you also have to deal with attitude everytime you’re there. If I could give them less than one star I would. Avoid this place at all costs, save yourself the trouble and just go to the newburgh location.
To work with a people you better love people.Other way it is punishment for you and punishment for them.That is what we all have to keep in mind.
I cant believe I was in and out of there in less than 15 minutes while renewing a registration.
Went to amend my license with an endorsement. I was in and out, the ladies at the booth were patient and really nice. Only downside was the security guard in the front trying to be a super cop extraordinar, Extremely rude and unprofessional to the customers. Turning customers away, not helpful what so ever.
Although they were short staffed and dealing with long lines of walk-ins and appointments, all DMV folks were pleasant and efficient. The security guards were apologetic for the wait times. The DMV lady who took care of me was exceptionally kind, pleasant, and efficient. I wish I had noted her name...the kindness and efficiency threw me off!I left there thinking I should bring them all coffee or something...trapped in those small spaces for hours dealing with an endless onslaught of customers...someone at DMV should give them a break! Right now, only two Orange County DMV offices allow in person transactions-it overwhelms these folks!
Havent been to a DMV office since covid but was in and out under 30 minutes. Hope they keep the appointments
The DMV was pretty quick, was a little surprised, 15 to 20 minutes and i was out.
That male security is extremely RUDE and needs not to be working there. Everything else was pleasant
If I didnt have to give a star I wouldnt. My son waited over 2 months for this and was denied the ability to test. Our car windshield had been struck by a rock over the weekend, we specifically asked the responding trooper if it would be a problem for the test. He stated with the size and location it would be drivable. The testing facilator said the state trooper doesnt know the law. Then the facilator became aggressive and violent with another parent, to the point that he actually pushed the kids father right in front of him. I immediately called Albany and filed a formal complaint. Fortunately Albany was able to assist. The road test is scheduled at a different location for tomorrow, with a note on my sons permit to allow the road test despite the small crack that is well out of line of sight. The man working in Middletown will be suspended without pay for a minimum of 30 days during an investigation. He refused to give his name, but it will be easy to figure out who it is, the only white guy working at the testing site today...
Ive had to go here 4 times in the past month, and after today need to write a review. This is the worst DMV I have ever been to (and Ive been to a lot of DMVs). The staff are a complete joke -- each worker tells you something different about what you need to complete your transaction, so they can keep you coming back week after week. While bureaucracy can already be hellish, especially during a pandemic, the people here (even the managers, Jen and Amy), do their absolute best to make your experience of getting important life admin things done completely and utterly awful. This place is shockingly terrible. If you can go to any other DMV, I would advise it.
There was a little confusion at the door. There were people on line either with no appointment or half an hour to 45 minutes early. No social distancing but people wore a facing covering. When you reach the door, there is a sign that tells the visitors No Cell Phones Allowed Inside. This should be posted on the website. It is difficult to return to your car to leave your cellphone.Once inside, it was convenient and easy. The staff was friendly and polite. You must double check you have all the necessary documents and arrive no more than 10 minutes early.They do take your temperature, wand your pockets and search your pocket. All done very professionally.Good experience and very little wait.
My mom and I stood in line for over 2 hours trying to get inside for a new id card. The officer that was at the door he was extremely rude. The none appointment line was from 9am-3pm he didnt even look in our direction to let any of us in. After standing so long trying to get in we had to leave due to the fact I had to get my daughter from the school bus. They should have appointments only if they are not trying to get us any assistance.
The Middletown DMV is the worst DMV that Ive ever been to. Despite taking appointments, they decide to send nearly all of their employees on lunch at the same time. I waited an hour and a half past my appointment time and had to leave with at least 5 people still ahead of me, because I have other appointments and cant cancel my whole day just to accommodate their ineptitude. From now on, Ill make sure to either ensure the Middletown DMV is my only appointment for the day or just go to the Newburgh location.
I found the staff at the DMV in Middletown not only professional but efficient and very pleasant to work with.My advice to anyone going here is to come prepared by going online first and filling out all necessary documents, make an online appointment and you will be in an and out in no time.
Power was out when I showed up. Waited a bit. Thought I got lucky power came back on, got in & my fault, my appointment was for tomorrow. So they wouldnt let me go further. They could have let me go.
Great made an appointment for permit in an out in 30 minutes.Great ....
HAD APPOINTMENT VERY FAST ABOUT 15 TO 20 MINUTES
Terrible customer service. Its as if the people there look for ways to make it a poor experience. I have driven 2 1/2 hours to go to the DMV in Warren County to avoid the negativity of the Orange County office. If there was a zero rating, I would choose that.
They are pretty well organized, with all thats going on with COVID 19. They check your name at the door and then you go in when there is room for you to enter following the guidelines. They are a little slow but not too bad. My 15 minute appointment took about 35 minutes.
Showed up early for an appointment, still had to wait beyond appointment time. The lady who helped me was rude and didnt know what she was doing- she spelled my name wrong and had to redo my license. Also probably shouldnt give an eye test through a dirty plexiglass. I know whoever is in charge probably doesnt care but this DMV is the epitome of a bad DMV experience.
Right now everyone that comes with an appointment gets there business done in a timely and safe manner
Made my appointment 3 months prior, because that was the soonest I can get, then they give you an attiduide the second you walk in, navigating the website is horrible. They handed me my paper work that I needed but oh no figure its the the right one. Now I wont be getting my stuff done that I needed to, my wife walked in and told me that employees are screaming at the people in there. Realy good repesientaion for ny state
My first time visiting this DMV location. Normally I use Goshen, but Covid has it shut down. Sure the online appointment scheduling is a hassle, but once I was actually in the office everyone was more than helpful. They told me exactly what forms I needed and went above and beyond to make sure I got done what I needed to and didn’t have to come back at a later date. My only advice to others is to check the website and have your documents ready! I did see a lot of people get turned away because they “didn’t know they needed to bring their ID” and whatnot. Just be prepared and patient and everything will run smoothly.
The office was ran very professionally considering the inconvenient covid 19 rules of letting in a little at a time. The office should provide its customers something to protect them from the harsh weather instead of waiting on line in the snow & rain. I felt sorry for the women waiting in the rain with their babies. DMV could put up a canopy/sunshade or something
It was excellent in and out 10 minutes awesome
I put five star because every person that have attended me have been very excellent and polite now I take a star out because there was this one lady look Spanish with black hair light skin lady with glasses she was very rude and unprofessional she spoke nasty to me and didnt let me even apologize in which I was going to because I took the general knowledge test and I got up for another number she called me back and was nasty about me getting another number. Mean while the lady who attended me was very nice and under stable, but this lady have to go. She needs to look for God so she can feel at peace with herself.
I waited in line for 20 minutes to be told that there was no VIN number on my bill of sale so I would have to come back tomorrow and try again because they were closed. Very rude and sarcastic with no emotion at all. If you hate your job then quit! Then as Im leaving because Im very upset the security guard sneakers at me and almost got handled for trying to act tuff. Horrible service but unfortunately I have to return tomorrow to complete this process but if you can avoid going later in the day do so because they are surly and discussed later on in the day!
Very friendly and informative staff. Ive never had to wait long for any transaction and I have a CDL A which usually requires way more attention to detail than a regular license.. have never seen any disgruntled customer or any of the usual Drama that you would witness at other DMV offices elsewhere...
Took days to finally get to speak to someone over the phone. Called for days and all it was was beeping. THEN finally got my appointment and went on time. Only to be yelled out by the lady because no one told me that I needed to print out the paperwork and have it filled out before coming. Was never told anything like that over the phone. Extremely rude. Trying to call back to make another appointment and now still can’t get through. This place is a JOKE.
Well just like everyone else I’m trying to get in touch with the office but I just keep getting a busy signal. I understand what’s happening in the world, on the other hand, it’s been happening for 4 months now. Your call volume is through the roof and yet you aren’t doing anything to help it. What are people supposed to do? The DMV is not helping with anything at all.
The old white security guard was extremely rude and disrespectful 😠
Covid protocol has made DMV the fastest and easiest experience ever. I was in and out in 15 min for a new car registration
I just needed my name changed on my license/registration. I have the enhanced drivers license and I was concerned I wouldn’t be able to change names that day because I didn’t have my new social security card. I tried to explain this to the woman to get my ticket but she dismissed me and cut me off multiple times. She told me all I needed was a marriage certificate. She proceeded to just shove papers at me and give my ticket. I waited an hour to get called. The women behind the window attempted to update my information and then told me she unable to because my social security information wasn’t updated in the system (even though I had a letter from social security saying everything is good to go). I expressed my frustration to her. She then told me I was lucky I was even allowed to be seen that day because license pictures end at 4. I then told her I had been waiting since 330 and tried to get this addressed before I saw her. Would give 0 stars if I could.
Waited hours, while I sat with a ticket 10 spots away from my letter and number, they called the same letter 12 times! Worst experience I have ever had! Also out of 8 windows they are down to 3 operating. Definitely needs better management.
Had my appointment but it would be better and faster if people go ready with paperwork . Office should be bigger.
Worst place on earth. I cant even give them one start. This is what Orange county Ny residents have to deal with. Annie Rabbit sitting in her office and dont even bother address all the frustration residents going through with the Middletown office. No professional or ethical sense.
Terrible very inconvenient, as Americans are faced with so much uncertain daily. Phone always has busy signal. Showed up and in my face....just keep dialing!!! Rude. .and said...people are making appointments as if..we have nothing else but to keep dialing all day...still busy signal for Middletown ny. DMV. Shame on you.
This place is very unorganized . Ive traveled enough to have experience with several DMV locations. This place gave me a 2 hour wait for a 4 minute conference at the Window . Everytime a window would clear up a random person would walk up and put an additional 30 minute pause without waiting their turn. Theyre under staffed they could hire a few more people and open up more windows. .
Friendly, courteous and professional DMV services.
I would say that my visit here has been the worst in my DMV history. Its very small Inside. No kiosk machines and the line to receive a ticket moved pretty quickly. The young lady was very informative. However while waiting almost 1 hour and 20 mins I observed a few people just walking in and going to the Windows being helped while ticket holders were held up because there wasnt any organization. It seems like after every transaction some employees could take up to 5 mins to call the next customer. I will not return to this DMV.
I’ve been trying to call for an appointment since 6/23 and been calling from the time they open to the time they close. They purposely put their phone on the busy signal which is very upsetting and unprofessional. People have important matters to take care of that they’ve been trying to take care of before the virus!!!!! I had an appointment before the virus and was told peoole who have appointments would be first priority when they reopen and clearly they lied!
Had to wait over two hours to get a drivers licens. Once my number was finally called, the staff member behind the counter seemed impatient, was unhelpfull, and rude. On a positive note, they do have a ticket system so you do not have to stand in line, but the order the numbers are called makes no sense. The first staff member I talked to who gave me my ticket and made sure I had all the needed documents was very nice and polite.
If you want an enhanced license it takes hours because they let other services take priority over you. They explained because it takes a long time to process your paperwork. However the whole process took 6 minutes once I was finally served. A gentleman who was renewing his license only waited about 15 minutes. Very unfair system.
The staff there are insanely slow and rude.
The front door security is RUDE. This whole building is pointless if they have phones they don’t pick up and can’t even answer questions so that someone can be prepared for an appointment.
I love going to nysdmv! The most wonderful experiences in my life have happened there! Now one more, my 16 year old son got his learners permit!🎉 Yay! Watch out other drivers lol ...but as for dmv, I thank all the workers there for their tolerance and good spirits!
Had appt. Went in on time. 6 windows open only 2 on duty? My no# came up and the woma in the window called a friend up ahead of me without a no#. Was there over an hour!
There are a lot of complaints on here, but my experience was just fine. Moving from out of state, I had to get a NY license and my registration switched over. Even tho their computers were down at first, it was quick and painless. Go on their website, figure out which forms you need to fill out and what documents you need to bring, fill out the forms before you get there, bring everything with you, and you’re good to go. It’s not rocket science.
Security guard was polite & professional. But didnt anyone tell DMV that everything is open now??? They should go back to normal....
I had to put a work truck on the road I thought it would be difficult being it was purchased out of state the manager he helped me and made it A 123 deal it was so easy I was impressed and so was my employees.
THE best DMV that I have ever gone to. Very quick service for a DMV. Took off one star because we had to go back a couple of times in one visit due to some clerical errors. Didnt want to rate the whole DMV based on one persons mistakes, so I give it four stars because the overall experience was great.
Middletown motor vehicle the security guards that work there need to be a little bit more professional with dealing with public when customers come to the motor vehicle the security guard must learn respect we are people not animal dont talk to us as customer the way that security guard spoke to me simple asking question and was insulted by the security guard
Excellent. As long as you have filled out your form ahead of time and have it ready for the window you are good. You have to make a appointment otherwise they will not let you in.
I was in and out no problems I dealt with this DMV quite a few times never had any problems
Definatly get an appointment. Have ALL your paperwork completed.2 1/2 hour wait to turn in plates.Their doing the best they can.
So far it’s been an hour and a half since I got my ticket. I’m only here to change my name. It may go faster if the clerks didn’t pull their friends up to the windows and actually followed the tickets. Witnessed the same clerk do this twice with a person who came in much later than I did.
This place sucks! You have vending machines where you have to pay for pens to fill out forms. But five stars. Because Miss Andrea, regardless of how cold she may look, is so adorable
There was a small wait but nothing more than you would expect. Extremely helpful and friendly, even though I had some problems with my paperwork the clerk was kind and helpful. Walked me through the process and saw me very quickly when I got the right paperwork. Best dmv experience Ive ever had.
This office is a huge improvement over the others I have been in over the years. The best part is you get a number and then can sit and read a book or do your texting while sitting down. In the past you had to pick a line and stand in it - often for a very long time. The staff is also very friendly.
I expected to wait, and it was about an hour and 20 minutes. Staff was very friendly and helpful. Plenty of seating and AC was working well. I found 1 parking spot left when I arrived, but at 1:30 when leaving there were many open spaces.
Staff is great. Very organized and clean. Just remember you need an appointment for each transaction.
Security guard is extremely rude. Was extremely sarcastic and very disrespectful. To the Spanish speaking patrons hed say come here stupid, and get to the back of the boat. Very disturbing. He should be retrained or removed. This is the one with the moustache that goes to the side of the mouth.
The staff is friendly for sure. But NY State is a ridiculous bureaucracy and serves the needs of few people that work. This DMV, like all DMVs is understaffed. You wait far too long for a clerk. At least in this office they speak intelligible English. Go to NY City offices if you really want to see how your tax dollars are being wasted.
It is hit or miss with how long you have to wait. Ive been in and out in under 10 minutes and then Ive had to wait over an hour on other visits. I try to do as mush as I can online to avoid having to go in. At least the location is convienent. Who loves the DMV though, really?
They need to try answering the phone once in awhile and they had me jumping through hoops each time telling me I need this or that after going to the website AND reading the paperwork I got. I went to another office and they didnt even ask me for one of the forms of ID. Ive never had issue with DMV I always felt they got a bad rap but I told the rep point blank I could see why people get mad at the DMV.
I have been calling middletown DMV sence 9 am on friday with nothing but a buzzy signalfriday, minday and today. i need an appt for wednesday to renew my drivers licence that is up on sat. june 27.
To wait just short of 4 hours from the time you receive your ticket number is unacceptable. They need to take lessons from NJ dmv, incredibly efficient and streamlined
This place is horrible. It will take you 3 hours to renew your registration. I wonder how long it will take to register a new car or get a new license.Got my ticket and waiting for my turn went outside for quick smoke and security guy locks the door on me saying we close lol showing him a ticket still the same we CLOSEEEEELOOKS LIKE HE HAD ENOUGH TRYING TO GET HOME I WONDER IF STATE KNOWS ABOUT THEIR EMPLOYEE BEING MISERABLE
The staff is 60/40. Some will help, some are just jaded. I gave it an extra star just because all DMVs are typically hell on earth.
Small and Old Facility. But the people are actually really nice and helpful. Ive been to this DMV probably 10 times now. Usually, when I see people having a bad time at the DMV its because they are rude to the workers or they are misinformed about something.
Having an appointment was convenient and I think they should keep it that way....lady in#2 booth was rude and lacked positive social skills
Service was quicker and orderly. Staff was very helpful and worked quickly.
Go here!! They are nice as can be, helpful, and quick!! I had a boat that needed the title changed due to a death in the family. There was a ton of paper work - original title had to be located, death certificate, transfer papers, etc. Yonkers DMV acted like it was a burden to help me figure out what was needed. This DMV... nope, they talked me through what I needed. We got everything done. Yes it took two trips, and I live over an hour and a half away. Id rather drive that for their customer service than go to a DMV in NYC, Yonkers or anywhere else. Albany, take note of these great people!
Never had a problem, the officers are very helpful and knowledgeable of the forms, at the most 30 min wait, good staff. Go to DMV IN PUERTO RICO AND YOU WISH YOU NEVER DID, STAFF JOKING TALKING TO EACH OTHER, THEY LEAVE THE WINDOW WHILE YOU ARE WAITING STANDIG FOR ONE TWO HOURS JUST BECAUSE THEY WENT TO LUNCH 🤤😲😦
Its a pretty long wait out6 there...be prepared ..after all nice ppl out there
Security is super rude and unprofessional, try to do what you need without interacting with them to avoid issues.
Nice cordial employees, people complain because since they close other DMV s around this office get packed..but employees manage to serve everyone the best they can given the CIRCUMSTANCES. Stop complaining
No different than any other DMV , slow, unhelpful, paper intensive, no support for email, fax only (and even then limited), no sense of urgency. I guess if you are a gov. agency and there is no competition then why make the effort to even think about customer satisfaction.
BEST DMV Ive been so far! I went to the Rockland County DMV thinking it was closerfor me, and it was the bigger mistake ever!! It took me 3 Hours to finally discover I had the wrong documents for my transactions, something I could have avoided by going to Middleton DMV. Middletown DMV knows how to work and theyre really quick!
Had an appointment, was in and out in 15 minutes! Grreat service. All went smoothly. Thank you Middletown DMV👍
The epitome of incompetent, inefficient government employees. Lord help anyone who has to deal with these dimwits.
The overall way they handled the appointments was great but their security staff is unprofessional and undertrained
Why is it every time I come here the seats are filled with 1 window open ! Or why I have to deal with an attitude from any one of the window women. Shouldn’t be like this go to Goshen or Newburgh. Save yourself half a day and grey hairs
This DMV is shame of US! I had an appointment at 12:30pm and i was waiting in line till 5pm
Organized. Was help by a lovely worker
The security lady in the front does not need to have a job that deals with people. She was very rude and not helpful at all
The best experience ever! It was fast and the personal are very nice!
Cant make appointment if nobody answers the phone. They just leave it off the hook with a busy signal alllll day and all week. That’s impossible!! Do your job people! Answer the phone and make appointments!!
Ive called several times for 3 days straight no answer and no voicemail system really unorganized if there was a choice to choose no star I would very unprofessional its hard to get them on the phone including the dmv in port jervis as well no answer not even a voicemail system
I call bs it should be open,2 people behind 8 windows,no wonder why we wait 5 weeks for an apt
Fast & Courteous Service! 👀
Workers seem nice, but been here 3 hrs, looks like 3 more to go. 6 hrs to renew my license.
Place was full of people but was still in and out within 10 minutes or less. Very efficient and friendly as well. Its run well to say the least.
Security guy is rude for no reason thats really all I have to say
Still need appt to get in ..but got in and out quickly
With a appointment its quick and easy was in a out numbers went by fast
Quick service and very safe. Be sure to setup appointment first and have all paperwork for quick service.
Very clean. Quick service. Everyone was friendly and helpful!
Friendly helpful staff every time Ive been there. No complaints other than the wait time, but thats due to volume. Not attitude.
Haven’t been able to set up appointment, every call is given a busy signal
I think they going for NYC DMV reputation! Unhelpfull employees with attitude, small crowded place and information window hidden around the corner without signs directing to it. Goshen! Please reopen!!!
Nice staff, friendly security. Great DMV, people who trash it should go try an NJ DMV or anyplace. Good job to the staff! Great job.
The wait is not long, everyone is so friendly and helpful. I cant believe I actually enjoy going to the DMV
The staff has always been nice but it is INSANE to make people wait OUTSIDE the building in the middle of winter.
The people that work at this location is slow and has no consideration for others. I been to DMV offices within NYC with more people requiring assistance. I thought that was long but man was I wrong until I arrived to this location.
Such a dump, they never have more than 3 windows open. I waited over an hour just to update my address on my license. Seriously go elsewhere if you can
Closed due to PandemicDear Sir/MadamWhy dont you update information that your office is closed due to Virus pandemic until further notice, it can save peoples time and tripThank You
Stop complaining ppl if u think this dmv is bad then u must have never been to an nyc dmv. A trip to Middletown dmv is far better than any other Ive ever been too.
Went today with my daughter everything went smooth
Awesome. Im and out and Katie was the nicest person ever!
I have been trying to contact the DMV Middletown office to renew my drivers license. Nothing but BUSY SIGNAL ALL DAY Long
Their service representatives behind the desk are rude and sometimes inconsiderate. Good luck getting any discrepancy on NYSDMV fixed there
Coming to this DMV just depends on the day you go your either in and out or there for a while. Parking is free plenty of places to grab a bite to eat if you have to wait.
Unprofessional and rude staff they all seem like they hate their job and it shows, horrible customer service.
This is a DMV folks. So, for a DMV, I give this a 4.5 star. They were efficient.
First time I see a DMV rejected services to people from other New York state county..
Much better by appt than pre covid. Agents very helpful and organized.
You wait in line forever, and once you finally get to one of the two windows open, you get an attitude from a clerk and told about bs information that they “need”.
Every time I go there the employees are so rude to me and this time I walked in two people were there I was supposed to be third about twenty people later I said something they said my number still hasn’t come up so I just left . I will never go there again absolutely terrible
Very polite service. I was surprised coming from NYC. This place is one of the better dmvs.
Some of the most useless and slowest people on the planet can be found working here...each staff member has to take a fifteen minute break after doing each transaction Its disgraceful and a blatant misuse of taxpayer dollars.
Terrible, slow, goverment dmv workers are a joke there old bitchy ppl who couldnt get a job somewhere else f them
Avoid for road tests.. the instructor is a frustrated whining biyatch
All the things going on staff was very good
Way better customer service than in Newburgh respectful and patient.
Needs a vending machine that’s about it didn’t see one
Its the worst DMV ever. Tried calling for 3 hours and no one picks up the phone.
I was 5 minutes late and they canceled my appt
Everytime Im here the ticket window lady is nothing but rude and nasty
Every time I try to call I get a dial tone .Its aggravating because I dont have the timr to just go in and ask questions.
Slow. If youre in a rush might as well move all of your plans. Always crowded, always smells.
Super friendly staff, pleasant enough waiting environment. My transaction happened very quickly.
I have been calling for two days and it either rings or is busy and I would lo e to know why it a business Im speaking to manger very upset they need to fix the problem people have other thing to do then wait
The women at window #8 was very rude and mean
Its DMV had to wait about an hour for license renewal but its government what else is new its not Walmart
No one answered the phone to make an appointment.
Nasty people there if you have a choice go somewhere else they dont belong dealing with the public just plain rude they should be ashamed of themselves
Well organized, fast and easy... that is considering it is the DMV
Always efficient and very respectful ppl
Please someone may answer this question for me please . If i have my learner permit from brooklyn NY, can i take the road test at Middletown NY?
Called to make an appointment, kept getting line busy.
They try their best but a DMV is a DMV.
They are nice inside, but never answer their phone.
Go to the DMV in the city (Bronx) and youll really know what a crappy DMV experience is! This is a walk on the park!
Good
Excellent service.On time with appointments..
Noone answers
I like it because it clean and your not in there for a long time
Can’t schedule an appointment can’t get in touch with nobody.
Quick service, very efficient and the clerks ate pleasant.
There are worst places but not really helpful, like several government agencies they have a limited understanding of customer service and forget who pays their bills.
I just read my entire licence which I had replaced the other day and they took it apon themselves to make me an organ donor!!...Im livid..
It took covid to make this process this efficient?
They never answer the phone everytime I call I nevered had my phone call picked up
More than 40 people waiting, only 2 windows open! Really??!!!!
Go early fast great customer service!!!! Be patient
Like the DMV, but the hours and opening need to be more flexible.
There fantastic at dmv middletown and Maryann, is simply a wonderful wonderful person.
330pm and they are close because they are under staff wowwww
New system is quick and efficient
Looks like you are visiting a loved one whos locked up!
U dont have to wait long
This is DMV has great personnel, who are kind and very helpful
No help with problems
They wear good
Waited 2 hours on hold!!
Very helpful and professional
Great,quick just what the dr ordered
Much better location and employees are friendly!
CROWDED, CROWDED, SMALL N DARK. FEELS CLAUSTROPHOBIC IN THERE.LONG LINES WITH NO HELP
Needs some organization and happier staff
One of the worst DMV i have ever been to!
Great and fast service
Perfectly run very professional
Good!
The offices of very unprofessional
2 windows open and the place is packed. Where are all the staff?????
They were very rude
Too many people and the service too long
Very friendly and courteous
THE BEST SERVER .. THANKS
Not a terrible DMV. Ive seen worse.
I waited a long time for service.
The worst
Just peachy
Always been a good experience!
In & out.
Total reviews rating 3.2
199 Reviews for DMV Office 2023:
Review №1
2022-05-03Made an appointment, hoping it wouldnt take all day . There are 2 lines to go through before you even get a ticket. Fortunately, my appointment was early enough that it didnt interfere with my time getting to work, but still a waiting game .
Review №2
2022-06-18Have gone to Middletown a few times no big issues until today. The lady there.. I wont mention who.. was rude and condescending and also wrong about an issue that I had... so I had to and get fixed at another DMV...I wont be going back here.
Review №3
2022-06-09Fine service.8 minutes, I was in and out of DMV.Worker .line 8 was awesome.Thank youJune 9,2022
Review №4
2022-01-26Good experience. I was in and out in about 30 mins with an appointment and it would have been quicker if I remembered to fill out a form but they waited patiently for me to fill it out. Ive had a few bad experiences with the DMV but this one was excellent. Definitely recommend this DMV.
Review №5
2022-01-13I have had the best experience visiting Orange county DMV office! Well organized and very competent stuff, especially window #3!Thank you for giving me the best experience I have ever had at any DMV office! I appreciate your intelligent, smart and heartfelt approach to my problem!
Review №6
2022-01-23Everything went relatively smoothly. Had an appointment, was in and out in about 30 minutes. Only real complaint is the acoustics. Hard to hear though the clerks so close together and everyone overcompensating for masks by speaking louder instead of more clearly
Review №7
2022-04-09The experience at the DMV in Middletown depends on who you deal with. I had a really unpleasant experience with one employee and a wonderful one with Matt. Anyone can have a bad day, so overall I can say that Matt saved the reputation of the agency.
Review №8
2021-11-04Made an appointment online to visit today to transfer liscense plates over. We didnt know this until the security person told us, but we were in the walk in lines at first, and we went over the the appointment line. highly suggest one makes an appointment and be prepared, especially if one has to work. like in my instance i can now go to work at 2 as planned. went in there, they highly advise to turn cell phones off, but i bet some still keep theirs on vibrate. Anyways, went up to the first window. person seemed a little rude and sometimes it is hard to hear when one is wearing a mask. (side note too: i wear hearing aids and can use an app that has a mask feature, so if i was by myself, i would need my phone!) Since we were about the 1st ones in, we were served right away. Off to window 8 we go, and this person seemed nicer and more happier. went through the transaction smoothly. Everything went well. Thanks!
Review №9
2022-06-01A 10:15 appointment and we didnt get out until 1130 it was a long way but the person we had helping us was absolutely phenomenal
Review №10
2021-04-12After waiting outside in the rain for about 10 minutes it came to my attention from the other patrons waiting as well that at least 4 of us all had the same appointment time. After checking in I was called up to the window were I was kindly greated and immediately realized that I had a very fast and efficient worker for which I am truly grateful! The transactions went smoothly and fast! I wasnt inside for even 15 minutes! It was wonderful!