Dominos Pizza in Hicksville
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Hicksville, Nassau County, New York, US
Service options
Site: https://www.dominos.com/en/
- Monday:10:30AM–12AM
- Tuesday:10:30AM–12AM
- Wednesday:10:30AM–12AM
- Thursday:10:30AM–12AM
- Friday:10:30AM–2AM
- Saturday:10:30AM–2AM
- Sunday:10:30AM–12AM
Dominos Pizza in other cities:
I will never ever come back here. My order was wrong. Called customer service, they just forward you to the store and say they probably will not answer because they’re busy. I called back and when I my options are, they just sent me to the store number. YOUR SERVICE AND CUSTOMER SERVICE IS THE WORST!!!!!
Order delivery of 2 pies and an order of wings for my staff and 2 hours later the driver called once and it was hard to understand becuase my buisness is loud so I went to a quieter place and asked for the driver to repeat himself and he said okay and hung up. I kept calling back over 20 times to speak with the driver and was placed on holds with the store. Eventually the phone would ring and then hang up like they were purposefully avoiding my call. The driver stayed around the delivery area on the map for maybe an hour doing god knows what then marked the delivery as complete despite never reaching us. Horrible experience. I hadnt seen the review becuase Im used to order dominos with no issue at my home store. This was disgusting tho.
I ordered 3 pies for delivery. They were all wrong. Wrong sauce and no toppings all 3! I realized when no one was answering my calls that theyre probably used to getting complaints and avoid answering calls because I was only able to connect to an operator who could take my order for that store. So they can accept orders without having to deal with customer complaints over the phone. Unfortunately Im injured and unable to drive. The other bad reviews are TOTALLY accurate about this location. Beyond unsatisfied with this place. Maia was the one who MADE my pizza and manager at the time of my order.
Had ordered 1 Chicken Habanero Sandwich1 Medium (12) Handmade Pan Pizza w/ Premium Chicken, Onions, Spinach1 Pasta Primavera with curbside car delivery pickup at around 18:30. First of all the order was not even ready till 18:45. However still had to wait for another 10 minutes for someone to come out to deliver the pizza. When went inside found no one at the counter and a delivery guy playing mobile games with headphones on. The phone were ringing and no one cared to answer it. The pizza and sandwich was good but the pasta was smelling with rotten smell. Tasted dry and lacked any sauce. Just threw it out.In short - zero customer service. Pathetic food.For restaurant, order no - 611. Date Sept 16th 2020
Not even worth 1 star compared to other dominos and pizza places in the area.All of the staff members were not wearing face-masks and neither gloves. Including the receptionist, kitchen staff and delivery driver.Have ordered from them before and this time as well. And they always burn a simple pizza. I will never recommend this location to anyone.
The pizza was pretty good, though not up to Dominos usual standards. The main thing was the experience. Very little parking so it took a while to find parking. Once I got inside, it took nearly 10 minutes for anyone to even acknowledge my existence. All I wanted was to pick up my order. I definitely will not be going back to this location.
I waited 10 minutes in my car for curbside delivery per the text message from the automated system. I called the location to ask for status, one guy picks and tries to find the order but cannot. Another guy picks up and asks how he can help, I asked for my order, he says it ready, I ask why its not in my car, he says he is not allowed to bring to my car. I go in and get my order, he does not even apologize. What a sham of a place
Even i can give them 0 star bcoz they never have Red Crash paper And staf is Very rude i leave very close to them so always place order to them but still same problem always and the guy here rehan have so much attitude he don’t know how to act with Customer So rude i will. Always give 000000000000000000000000000000
At this location, I placed order online and payment went through. In dominos tracker it shows order received and Rodrigo start prepping order. After 30 mins the status was same. So I thought let me call and make sure if they got the order or not for 45 minutes I was on hold so thought let me go to location and check. When I reached to location nobody was there. The phone was even ringing continuously. I would say worst service.
Just left the place after waiting 20 minutes for nothing. I asked my money back because the guy preparing pizza cut his hand and kept on preparing food. No gloves. When specifically asked if he has blood on his hands I was told it was hot sause. Yeah, right. My first and obviously my last time to visit ever.
At 10:52 pm I ordered a pie Im staying at the best western in Woodbury. I was told it will be delivered to me in 30 minutes or less cool I called at 11:30 and I was its coming soon they hung up before I ask about that policy so I looked it on on the official Dominos website. So the delivery guy came at 11:41 came I asked about the policy he called the store and passed the phone to me. I was under thee impression that I was speaking to a manager. I told him my order number 296 was late what about the policy he would not respond to it he said its hot and fresh and its raining! I said its been raining for hours! And that isnt the policy its 2 or 3 miles away and it doesnt late 50 minutes to get here in some rain! It wasnt serious. He told me he dont make decisions like that. And once I asked this man what is his name he said I DO MOT HAVE A NAME! How rude is this?! I NEVER NEVER COMPLAIN TILL I LEAVE. I dont like hostility! But this man with no name ordered the young man to take the pizza! I have never had the opportunity to get a free pie from them but I should have this time! I suggest Wendys right up Jericho turnpike!
Came here on a Sunday night. It’s a strictly carry out place so beware there’s no seating area available. We stopped by to pick up our order and asked for some seasoning packets. Aside from crushed red peppers they didn’t have anything else. We also asked for a few napkins, but the guy said they have none when there was clearly a tissue box in sight. As we walked out, his coworker asked him “did they just ask for napkins? We have..” and the cashier told him to shush. So hey... that’s the level of customer service to expect from the place. The two stars are for the pizza, otherwise negative stars for the service.
Awful experience. Was waiting for an order for 40 min. The employees kept touching everything with their bare hands. Dirty hands (not washed) touching money and then touching ingredients to put on pies. They kept saying they were busy. Not a clean place. You will be waiting for a while. Very disappointed.
I ordered a pan pizza and went to pick it up on my lunch break only to get back to my job and the pizza was undercooked, cheese melted on uncooked dough. I called back they made another for me but did nothing to compensate for my inconvenience to drive back. The workers there had no personality and didnt even give me something extra on the side. Great work for making feel happy for my extra unnecessary trip. I shouldve got a refund.
I ordered food to be delivered on new years eve and it took quite a while, which happens sometimes. The driver was so sweet when he delivered my food and apologized for the wait and explained that most of the staff called out for the evening (as a former restaurant manager, I understand how stressful that can be). As Im enjoying my pizza, Dominos sends me an email for a coupon because my order was a little late. That was so kind of them. I will definitely be ordering more Dominos in 2020! thanks hicksville staff!!
My cousin ordered a pizza from this location through the app, after over an hour of the pizza not arriving she called and an extremely rude employee picked up, accused her of having recieved a call from him and then hanging up. Meanwhile i had been next to her the entire wait time and she NEVER recieved a call. This guy then continued to give us attitude and an extremely sarcastic tone when we told him it wasnt possible for him to have been in contact with her we had to replace our order and When we asked for his name at the end of the conversation he said I dont need to give you my name. My cousin asked so if something is wrong with my order who am i supposed to ask for? and then he just hung up on us. This place the worst service of any location we have ever ordered from. Definitely will not be ordering again. Do not recommend anyone order from here ever!!
I had the worst experience talking to an employee on the phone while ordering my pizza. He sounded so lazy and when I asked him for the prices of my order I was amazed that he said he couldn’t give me the price of each item that I bought. That the computer didn’t itemized the items, that it would show on my receipt. Hopefully when I get my pizza it will be up to par because last time I ordered pizza from this location, the garlic bread was dry and it looked like whoever decorated the pizza skimped on the toppings.
I normally don’t write reviews but I felt that it’s necessary for me to write this time so no one else go through the bad experience that We went through. The worse service ever. My order came in 2 hours and pizza was cold. Instead of apologizing, manager goes it’s not their fault. I would never order from them again and would never recommend it to anyone.
Almost 2 HOURS AFTER I ORDERED, I called for the third time and was told that the workers cancelled the order. I was given a terrible attitude by the female worker, even though I was waiting for 2 hours and was told the order was on the way MULTIPLE times. I never got told that they cancelled it. I placed the order again and now have to wait another 30 minutes.Terrible customer service, I didnt even receive an apology for waiting for 2 hours. I would give them a 0 if I could.
Such a bad experience. I ordered pizza at 6:15pm, via dominos app. On tracking the order, by 6:46pm the 2nd check was done (the step before it goes out for delivery). The address which the app showed me was 5 min away from my place. Still I waited till 7pm then called them to which the operator said it is very busy there. Again I waited for 15 more minutes which was 1 hour from the time I ordered. Again on calling, i was kept on hold for 15 min. The worse thing that is you do not have an option to cancel it. On app they dont have and the store does not picks up knowing that you may call second time after one hour. Finally, the app updated that a person is on his way to deliver pizza. He took another 20 min. And finally when the pizza arrived, it was COLD and sobby. It was like someone threw everything on pizza along with sauce and half baked it and then sent out for delivery.
This place doesn’t even deserved for one star. I never ever had this kind of worst experience in any dominos . We always prefer Domino’s pizza. But if I continue to have pizza here I would hate domino’s pizza . I ordered my pizza online and went to pickup when it was ready . But when I visited the shop, the guy was searching for my pizza and finally brought a pizza and said they made it with the toppings which I didn’t order . They didn’t even apologize and made me to wait with my hungry kid for another 20 minutes. After 20 mins a lady came and asked again what I ordered even though I was the only customer there . I think she is the manager and she also didn’t apologize for their mistake .Dont even ask me about the taste of the pizza . It was soooo horrible . It was like cardboard and it was cold as if it was made 2 hours ago .. if you are a pizza lover don’t even think about visiting this useless place
PLEASE DO NOT GO TO THIS DOMINOS!!! The pizza quality is very bad and give very little portioning toppings. Ordered online and went I got there they tell me they dont have thin crust and that I need to wait for them to make it so my other pizzas got cold by then. Youre paying extra for more toppings but they barely put anything on.
Worst place. Ordered pizza by phone and when i went to pickup, the order was done incorrectly, The manager kept arguing that it was a online order and its not their problem. Proved them wrong showing the phone call details and then says, it was taken by some call center. Ended up paying for another one to be made to my needs. Please shop else where...
Horrible, kept us waiting at store pickup for 35 mins, we left after 15mins from home, there time to give us Pizza was between 10 to 25mins. After bribing the Pizza home which is 5mins from store, it was cold, the choco lava cake cold, i would really need refund ! It sucked the whole experience was horrible !
This place is terrible the one in Farmingdale is way better. I ordered using the dominos app and it automatically choose Hicksville. After my experience I deleted the app. They forgot parts of my order and the person who answered was very rude when I brought it to their attention. Long story short this place sucks
I am a frequent customer to this location but this last order was completely terrible. I ordered an hour before showing up to pick up my order that was supposed to be ready in 20-25 mins, they told me it would be ready in ten minutes and so I waited since that was quite normal but after about 20 minutes my order still was not ready. However, it showed up as ready on the online tracker and everyone who had come to the location to order after me, had already recieved their orders. They told me that it would be another 10-15 minutes for my order to be ready. Considering that I already had wasted half an hour waiting for my order that shouldve been ready an hour ago, I cancelled my order and ordered from another pizza place. It was a complete waste of time. First time this has happened but my worst experience to date.
I was delivered the wrong order and the manager refused to acknowledge and also he wanted me to pay for deliver for correcting order. Not only that he said he would deliver the correct order in 45min. His excuse was the order was incorrect because he is busy. I have asked for a refund only to find it will take 3 days to get it and there is no reference number
Negative rating if possible. This business should be shut down. Someone used my Dominos acct and ordered pizza and drink at my expense. Used up my free rewards as well. Seems like a red flag should have been raised when the name on the acct wasn’t the same as on the order, even more so that I live 1,100 miles from the location and it shows my address on the acct. Just saying.
Called for delivery.. The rep hung up right when took the card number, without any confirmation that the order went through. Very rude over the phone and rushed me. Called back to make sure the order went through, and got the same attitude. Asked if I could get napkins and pepper, was told they were out of both things.
Horrible service they dont accommodate at all. My husband ordered $60 worth of pizza for 6:15 pick up and took him 5 minutes to get home the pizzas were ice cold looking like a cardboard. the lady I spoke to her over the phone was extremely rude telling us that theres nothing she can do I would not suggest anyone to get anything from this place. If I couldnt give a zero-star I would but it doesnt have that option.
If you want your order right, get it on time and without delivery charge look somewhere else. Got BBQ wings without the BBQ sauce!! The driver came 70 minutes after I made the order (instead of 24-44min they promised) and charged me $4.49 for delivery!!! Never again!!!
Order cold and not cooked! *READ* So I was wondering where my order 30 minutes AFTER my estimate delivery time.. I look outside and saw a green car for 30 minutes.. not thinking it was dominos of course because hey.. wouldnt they come in right away? what about dominos rushing to get your order and only care about the customers like they said on there youtube video and what its like working at dominos. Turns out that it was the dominos delivery guy and he was sitting in his car for 30 minutes yelling at someone on the phone over bluetooth. I thought work came before any drama and to leave all drama behind at work? Well.. dont know what happened to that. And on top of that it was very cold and It tasted like dough.. :( sad experience. Hope dominos improves overall and look at all of these reviews people are saying. Sadly I have to order from them again because they dont let me choose any other near by store.
I called them repeatedly to change my order a bit, but they Instead they kept me on with the monitor for more than 10 minutes each call then just hung up, I’m disappointed in this establishment, hope for it to change in the future, I’m busy person and don’t have time for this
Total reviews rating 2.8
167 Reviews for Dominos Pizza 2023:
Review №1
2022-04-10Definitely a good Dominos store.Hundred times better experience than Papa Johns store in Hicksville.Its easy to order online and the delivery service is excellent.They deliver piping hot Pizzas all the time.The customer service is good too.I have always liked Dominos pizza for their unique styled pizza toppings, flavors and sauces.Overall very good service and quality.
Review №2
2022-05-28Ordered a week ago and ordered again today, last week I ordered at 8:30, went to pick it up at 9:30, was told that it would take another hour or 2, ended up canceling and ordering from pizza hut. Today I ordered, took over an hour to finish, tried to call, waited for 5 minutes just to talk to someone and confirm my order.Ive ordered from this dominos many times in the past but before, the pizza was always ready in 30 minutes. When i went to pick it up, I always gave them the name, but suddenly they dont take names anymore, only phone numbers and order numbers. What is going on?And if its going to take over an hour to get food, the website should definitely reflect this more accurately. How am I supposed to order form here if it takes forever to get my food?
Review №3
2022-07-11Manager & his staff was very professional & experienced. Thank you!
Review №4
2022-05-21Very very bad experience!!!!! I ordered my pizza about 1 hour ago online for delivery. My kids were waiting for the pizza and I went on the website to track the order and it was on the preparation mode for 1 hour no one even tried to make the order since 1 hour ! I then had to go to store cause no one was answering the phones. The guy tells me it’s still not done it we haven’t made it yet omg. Seriously. I canceled my order ! Then came home. Unprofessional service. Very slow and doesn’t look like the workers care much. Never ordering from here again!
Review №5
2022-05-10We ordered lava cakes, cheese bites and 16 wings. We received some kind of cooked chicken bits, cakes and cheese bites. I tried calling for 45 minutes no response. I got in my car and drove there, still on hold, got there and was treated like I did something wrong and had to sit there for almost 20 minutes.Was not given one curtosey or apology.I get home and the wings are not cooked.
Review №6
2022-05-29Pathetic experience. The app showed me my order will be ready in 20-25 min. I went there after 15 minutes and they didn’t even start on my order. I asked them why the app shows 20-25 minutes when it would take an hour. Instead of apologizing, the guy threatens me that they will now take more time now.finally, the burnt the pasta.
Review №7
2022-02-14The representative had a fight w the person picking up our order. That’s no way to treat a paying customer the paid bill was over $100.00
Review №8
2022-05-14Horrable preping service, took an hour and a halve just to prep. still going right now
Review №9
2022-01-26Website claims they deliver till 1am. I ordered at 11:58pm and my order confirmed. They never delivered it and I called a few times, no answer. Again, I called the next day, guy on the phone told me he doesnt see my order and he cant refund something he doesnt see. He was rude and this place already has tons of reviews for the same issue. I have to argue the charge with my credit card company.
Review №10
2018-07-21This is the worst dominos i ever been to first of all they never pick up the phone and their open signs are off too even though they were open... staff is not welcoming and very rude... they were not busy at all each and every worker there.. was on their phone and one of the guys were doing broom and he didn’t have courtesy to wash his hands before touching food i am posting photos to show how dirty and filthy the store was...