Dominos Pizza in Syracuse
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Syracuse, Onondaga County, New York, US
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Site: https://www.dominos.com/en/
- Monday:10:30AM–12AM
- Tuesday:10:30AM–12AM
- Wednesday:10:30AM–12AM
- Thursday:10:30AM–12AM
- Friday:10:30AM–2AM
- Saturday:10:30AM–2AM
- Sunday:10:30AM–12AM
Dominos Pizza in other cities:
The person on the phone had on idea of the menu, ie: ingredients , prices, then told me the prices on wed site, was incorrect, the told me it would twice ( thats not an overstatement ( 799 to 1499 ) thats Just One of the reasons your numbers are down,,, people People , as you must know and I realized when I ran my corporation, thats The Only way especially at this point, easy to say, but, Dont be poppa John s ,
They forget an item everytime i order this time I ordered my food and the delivery driver tried giving me a drink that wasnt ours then they forgot one of my items so I called they said it would be remade and delivered I waited for an hour and a half and called back they told me my order was already completed I explained to them that I never got my food they said they forgot again! For the second time and they would send someone out no one ever showed up and we all ended up going to sleep because at this point it was already 11:09pm
So I dont know what was going on at the store last night, but they had issues. Just to start this off I will say they made it right and corrected their mistakes.So ordered was thin crust with red sauce, cheese, sausage and pepperoni; hand tossed crust, red sauce, no cheese, ham, pineapple, and tomatoes. Small pizza with red sauce, cheese, pepperoni, peppers and onions(I think); 3 orders of knots(they are so yummy!What we got: small pizza was right....one order of knots...and the toppings of the large pizzas were reversed on the crusts. So we called and reordered just the thin crust with red sauce, cheese, sausage and pepperoni, and 2 more orders of knots....at no additional cost.What we got: 2 orders of knotsThin crust pizza with white sauce, cheese, chicken, banana peppers, red peppers, and onions.Called again, and after a long wait talked to manager again and got another thin crust with cheese, sausage and pepperoni.What we got: they got it right!, finally....an hour later, and 3 hours after our original order time. I guess everyone has a bad night. Pizza was very good.
Ordered food for my break 2 hours prior to ensure that the delivery and food would be here by 7:30pm. I called at 7:45 and told them my food was still not here and the manager had told me multiple times that my food would be here in the next few minutes. It was not. So I called back & they never told me they cancelled my order or anything. Just said “you got a refund” and hung up. THIS PLACE IS TRASH
The driver was great! However, after ordering online, the tracker said that someone was ensuring quality at one point. Apparently, thats not a very thorough process at this franchise. My pizza was completely wrong! I tried several times to call the store only to have the phone ring forever until my carrier finally disconnected the call because there was no answer. I hope this franchise owner is getting their moneys worth from Dominos since they obviously dont have great customer service abilities at this store.
Easy ordering process online, as always. I asked for them to bring to me curbside. I followed all instructions (arrived, parked out front, put on hazard lights, waited). I watched as several patrons arrived and left with their food. 2 delivery drivers arrived back at the store and assisted inside. My app stated my food was ready for delivery and noone assisted me for quite some time. Finally someone noticed me and brought my cold pizza out.
The manager of this store passes off old dry pizza that was previously made by accident. I see others have had the same experience that have left reviews. You will be forced to pay for the garbage food they refuse to throw away. The manager just denies that he sold you someone elses old dry pizza thats been sitting under a warmer forever. There is no denying what is fresh and what is old, however by denying that there is a problem, he doesnt refund you or provide a fresh item. This store is in desperate need of new management.
Website is not at all friendly. Had to make three attempts to change store. Once that was done, the North Syracuse store would not let me set up a later pick up time. I ended up calling the store to get my pick up time for later in the day. took me over 25 min. to order a pizza.
I ordered a mediterranean sandwich and thin crust pizza at 1 am. Wasn’t exactly sure what I would end up with. Both the sandwich and the pizza were delicious. Actually, some of the best food I’ve gotten from the store. Neither were burned, which is sometimes the case. Kudos to who was making and baking! Delivery was quick, contactless and pizza and sandwich were hot!
Im allergic to jalapeños so I always get banana peppers instead on my haberno sandwich. I always order online than call to tell them to add banana peppers. (At this location everytime). Well tonight they told me it was a issue as I called the guy put me on hold an made me wait to talk. Then I told him he said thats okay. I get a call back in 5 mins to tell me that since I ordered online an they already made it that I had to just get it the way that made it. Lets just say I canceled my whole ordered an ordered again an another dominos. Im not paying for somthing I ordered an you guys messed up. You should add a add button online or just remake my sandwich. Plus the guy was rude about it. Worse staff on earth.
The worst pizza Ive ever had from dominos is from this place Ive ordered dominos pizza for many many years and the manager including the guy that answers the phone is the worst customer service people have ever talked to in my entire life I wouldnt recommend anybody going here ordering from here.. there be pizza is so greasy its disgusting.. No respect, they hang up in your face, straight unbelievable.
Since my favorite pizzeria is no longer in business in my area I decided to try Dominos for the first time. I also ordered online for the first time. It was very easy to do, my order was delivered hot to my door within 30 minutes of ordering. In fact, it was prepared and put in the oven within 2 minutes of my placing the order. The deliveryman was very polite. The pizza tasted great! I ordered a pepperoni pizza. I look forward to my next one!
Ordered and paid through the app as normal, it told me on the app to enter the store and pickup my order at the counter. Upon opening the door I was screamed at and told that I had to call them to inform them I was there for pickup and I could not enter. I apologized and tried to explain what the app instructions said but they did not care. They said “read the sign! It says call! You must read the sign!” All the sign on the door said was “dining area closed.” There was no instructions to call and inform them of a pickup. I got back in my car and called, I was instantly placed on hold. After a few minutes of watching them stand around by the counter, I hung up and called back. They answered this time and took my name and brought my order out. The “contactless” pickup consisted of them carrying my order out in a bag, they took the boxes out of the bag and placed them on the hood of my car. They were not wearing gloves. The boxes nearly fell off my hood but luckily I grabbed them in time. The person next to me was not as lucky. The boxes they placed on her car fell into the parking lot. She didn’t seem to mind, but I imagine most would...I will not be going back.
Steer clear of this Dominoes. Management is a joke! Screwed up our order and burnt the pizzas to an uneatable crisp. I called back and spoke to a very rude manager who kept me on the phone for over 20 minutes. I then called back to speak with the General Manager whom did nothing but vigorously defend the previously unjustly rude manager. She even insinuated i was calling just to get free food. Unbelievable! Completely and utterly unprofessional. I suggest others drive a bit further and go with a more professional dominoes pizza.
I just tried to order me and my 3 kids lunch , after I finally placed my online order, an employee from Dominos had called me about my comment of bring change for $100 and told me that they cant and I had to cancel my order -_- so now , because I have very picky kids when it comes too pizza I have to figure something else out. Ive never had a problem with paying with a hundred dollar Bill... Pretty disappointed as Im a faithful customer. Ill just have to remember for next time I order.
I purchased two large pizzas and an order of garlic bread twists online during one of their buy one, get one free promotions. The pizzas were surprisingly tasteless and the crust was too soggy. The garlic bread twists were also quite tasteless, even though they were dripping in butter and the marinara sauce was very acidic. I cant find fault with the employees. I watched them work feverishly as they pumped out the orders. My order was ready right on time. Its just the cheap products that corporate supplies.
PAY ATTENTION to your debit and or credit card statements...tip added without my permission after driver was given a CASH tip. Manager said hed take care of it by coming to my house to reimburse me..an hour and a half later never showed up. Called store said they were to busy to come by..thanks Howard will never order from there again.
We love dominos but 2 out of the last 3 orders have been wrong. When I called 2 let them know I was told they do NOT give credits ever only a replacement and then they’d take the wrong pizza. Would’ve been fine I guess, except it would’ve taken another 45 mins and we had plans. This policy is ridiculous and I will think twice before ordering Dominos next time.
0 stars for this place. I placed an order online for pick up and they messed up the order. The wings were dry and gave us less than what we ordered.Also they are not following safety guidelines during this pandemic, manager and some workers were not even wearing gloves or facemasks while I went to pick up the order. DO NOT ORDER FROM THIS LOCATION.
This is the worst Dominos I have ever ordered from. Im a truck driver so I have ordered from alot of Dominos before Nationwide. First off they are liars. Yea they sign the order out of the store when its still there for another 15 min. Im guessing thats to pad their numbers for corporate. They claim cause they were waiting on another order to be made and then they deliver the other order first according to the driver. Pizza got to me cold and messed up. It was all over the box. When the driver did call me I could barley hear him cause his radio was blaring in the background. This Dominos I will not order from again and when I did call the store I was told the manager was too busy to come to the phone. I will be contacting corporate in the morning. If I were to judge the entire corporation on one store I would then only order from Papa Johns. This is a second rate store with second rate employee whom DONT DESERVE YOUR HARD EARNED MONEY. HORRIBLE LOCATION
The staff at the North Syracuse location is hands down the friendliest, fastest and most professional staff Ive ever had the pleasure ordering Dominos from - and Ive ordered PLENTY of Dominos. The pizza quality is always top notch, and the pie is typically piping hot when it gets to my house. This is an awesome, awesome store and staff.
Terrible customer service! My pizza arrived all messed up and half folded over. The delivery driver looked at me with a clueless expression like what am I supposed to do? Called the manager and she was very rude and had an attitude on the phone when I said I wanted a refund, like I was the one who ruined the pizza! What kind of service is that? I’ll never order from there again.
I ordered two 8 piece sets of chicken wings. One being just regular mild wings with a side blue cheese and the other being the sweet mango & habanero with the sweet mango and habanero dipping sauce. Each set of wings costs $8. So a dollar a wing. Those wings were EXTREMELY small. Literally they were bite size. Not worth a dollar a wing. I’ve had bigger and better wings elsewhere for a dollar. I would post a picture of how small those wings were, but for some reason, it’s not allowing me. Anyways, I went and opened my sweet mango and habanero sauce, and the container was half full. Like I thought the containers are supposed to be full all the way to the top? Not half way full. The wings were extremely soggy. They weren’t baked or deep fried. They were so undercooked. You are a pizza shop, stick to making pizzas. I will not be back.
Could not believe that there was $3 delivery charge and $2.75 for a 2 lt. bottle of soda ....when I could have bought a .99 cent 2 L soda myself by going a few yards down the road, as well as a miniscule amount of gas to pick the pizza up myself - which I would have done if I was able to. This is crazy pricing - Im sure that few other pizza places would have been as unreasonable as this new Dominos (yes, without the Pizza in the name! cant imagine how they would account for the their delivery for a sandwich for a 3/4 mile delivery)! Anyway, done w/ this place forever - never thought their pizza was very good anyway, just used it for convenience - which it no longer is!!
Understaffed, unprofessional, and messed up my online order, went there during lunch time, i was the only customer, weird. I only tried this once cuz they were a little cheaper, but i will stay faithful to Papa Johns because of their quality, friendly service, and perfection everytime. You get what you pay for.
Got here quick but obviously too good to be true. Under cooked and looked like slop. Had one piece and threw it away waste of twenty bucks. Last time I order from this location. Should have made him show me the pizza before I accepted it. I wish I could post a picture of how nasty it looks on here... Im so disappointed.
I called Dominos to order a pizza. After being on hold for 7 to 10 minutes I asked if I could use a save around town coupon. I was told they dont deal with coupons except on line. I dont wish to order pizza online, just one more profile and password, I also could not find coupons on the website without setting up a profile. Why put out coupons that you dont except. Spent my 20 bucks elsewhere.
National chain pizza is to pizza as scribbling is to Jackson Pollock. And Dominos has the most unpalatable pizza among all national chains. It looks like pizza, but every ingredient is an accountants idea of what it should be. Any mom and pop shop is superior to Dominos.
Kept taking orders.....never made pizzas or food.....we sat and watched them take phone call after phone call and not one order made.Sucked....sucked...sucked.....and guess what......it still sucked...And they dont wear gloves when they box food. I asked the associate why they dont and he said because it is hot out of the oven....Soooooo......when the food comes out of the conveyor belt and cools it is ok for bare hands to touch my food?.and this is from a delivery driver, who btw....is now touching my food!!!
Came in today, wanted to mention the staff on their website or something but here isnt a place for it so I hope a manager sees this, but Mike that works here is very great! Professional and very helpful. Never went to dominos before, but he made our experience great ^^ thank you
Total reviews rating 4
193 Reviews for Dominos Pizza 2023:
Review №1
2022-01-02Pizza was over cooked...should have checked before leaving. Staff was very nice but most likely wont order dominoes again
Review №2
2022-06-12Did not get my order. Manager was very rude both on the phone and in person. Save your money and eat somewhere your business is actually appreciated.
Review №3
2022-06-27I was debating over a 4/5 * review. Most of the time it is great, especially if you can grab the 50% off deals. Anyway, IDK if it is the cook or ingredients some days, but can be too dry and overcooked.
Review №4
2019-10-27Ordered from the app and hr prior to pick up. Pizza wasnt ready, but dried out no sauce. Wings werent tossed in sauce. Looks like a 5 year old made my order. Called got a super rude and unprofessional manager. Avoid this location
Review №5
2021-11-19Weve been ordering from here for years. Sometimes I just need their thin crust bbq chicken pizza after a tough day. 🤣 They always deliver our order quickly, accurately and are super friendly. Today, I placed an order online and though I thought I chose to remove onions, I noticed that was not on my order confirmation. I immediately called the store and told them the issue, and they made sure to let the team making the pizza aware of the change. The person I had the pleasure of dealing with had great phone etiquette, very kind and understanding. This Dominos location is the only chain pizza place Ill ever deal with. Kudos to the team in this store, thank you!
Review №6
2022-02-06Dam !! This place was fast .Food was excellent and I even got a tip on my car that was making noise .Wings were really great. Prices were reasonable..Did I mention I place my order and it took me less than 7 min to get there and when I did it ess done ..Hot and Tasty !!
Review №7
2022-06-27I only ordered a pizza, salad and soda and they only brought the pizza. Tried calling their phone 12 times and it just kept ringing.
Review №8
2017-09-29Consistently Great.Ordering online is easier than Papa Johns. Pizza comes on time and driver was friendly. Pizza is better than other chain places and the salad I ordered was fresh and tasty. Steak sandwich is also very good here!!
Review №9
2021-12-193 times in a row they either gave us the wrong sauces or we didnt get all of them. The food is mostly always good but if you cant get the sauces right whats the point?! Im a dunker and I love my sauces. Oh you want to credit me for the .75cent sauce thanks but it ruined my whole meal and experience again. Cant get one thing right and want to blame the delivery driver. Whats the quality checker for?! Whats the delivery charge for?! Make sure your order is right when I gets there
Review №10
2022-03-17Love their pizzas. Fast and always correct. Never a problem. The delivery people are very friendly.