Dominos Pizza in Bronx
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Bronx, Bronx County, New York, US
Site: https://www.dominos.com/en/
- Monday:10:30AM–12AM
- Tuesday:10:30AM–12AM
- Wednesday:10:30AM–12AM
- Thursday:10:30AM–12AM
- Friday:10:30AM–1AM
- Saturday:10:30AM–1AM
- Sunday:10:30AM–12AM
Dominos Pizza in other cities:
Omg Absolute worst experience they hang up in the middle of conversation they are very rude they misplaced my order and decided that it was my fault and one of the workers call me incompetent absolute worst experience they hang up in the middle of conversation they are very rude they misplaced my order and decided that it was my fault and one of the workers called me incompetent on the phone and told me that he was gonna do something to my food I’m disgusted beware
Why is it that I continue to lose money at this business. My order is never correct. The best dominos can do is provide a free pizza for an issue. That doesnt make up for everything I paid for. Avoid paying for any dipping sauce because they simply dont give it to you and dont care enough to double check that an order is correct. I want a refund!
Terrible service! Not only did my food come 2 hours after the tracker said my order was out for delivery but my items arrived separately: wings & cookie brownie then the pizza almost 20 mins later. OHHHH BUT IT GETS BETTER I expressed this to the 2nd driver and CARLOS the first driver calls me back from a different number (after he already delivered) to basically through his team member under the bus and demand that his food was hot when he bought it to me (however, it was never a complete meal to start with as I explained). I tried to reach a supervisor for 2 days when TIFFANY answered the phone rudely stating that there was currently “no supervisor on shift” which I told her impossible, I’ll try corporate! Horribleeeeeeeeeeeeeeeeeeee serviceeeeeeeeeee
I place an order at 6:35pm. The guy called to go downstairs at 09:01pm. This was after 2 phone calls. The pizza tracker said they were out for delivery at 08:15pm. That explains why the pizzas werent hot. I also ordered a cheese bread and a sauce(extra charge), they didnt deliver the sauce. Ive always worked in the customer service industry and I HATE giving bad reviews. But theres absolutely no good reason for this. Terrible service. Im amazed they have 2.2 rating, thats too high.
Don’t order unless you have all day to wait! I ordered from here, waited 1 hour just on “quality check”- I call and they tell me that it’ll be another 3 hours. Woman on the phone was making no sense and explaining it away. Called back, someone assured us the food would come soon (a lie, because it’s been an hour since that call). Food just came 3.5 hours later and its HARD and COLD. Why not call your customers and alert them it’ll be HOURS of a wait, if it comes to such an extreme? People don’t care. Horrible service, horrible employees. Spent so much time waiting I could have made the damn pizza myself. Ridiculous.
I do not recommend ordering from here. I ordered and paid online. They called and said they wouldnt make it until I come in to show my card and ID. I was ordering for our office. Theres not point to a tracker or ordering online if this is a requirement. They should disable this if theyre not going to allow online orders.
This dominoes was absolutely rude when they forgot my order after 5hrs. Instead of sending my delivery right away with the next available delivery driver, they just offered to a refund and hanged up. I wasn’t upset because I knew they take quite a while to deliver. Normally they would deliver after 2 hours so I ordered early just to stay safe but when I called they told me it was on the way on 3 times and I gave them a good amount of time for them to deliver to me but when I finally made the fourth call, the employee just offered me a refund rudely and hanged up after I told her I ordered my pizza at 4pm and it’s 10pm at night. They then blocked my number because I wanted to call back and ask not for her to be rude. I had every right to be mad that day but for some reason I was patient because they kept telling me it’s on the way. Just plain disrespectful.
Always an hour +late, lie about their whereabouts, they don’t pick up the phone and if they do they’re redirecting hold for about 500 hours. The pizza also comes sloppy more on the box then the bread. Also after being a loyal customer for quite a few months, the late delivery woman asked me to verify my identification and come out with my form of payment and ID.... after ordering from them multiple times. That was the last time I ordered from them .
I ordered my pizza at 8pm and the app told me my pizz will come between 8:55pm and 9:05pm by so when it starts getting closer to 10 I call them then I’m left on hold and they never answer. I wait till 11 my pizza and wings never came I paid with my card so they basically took my money and never gave me a pizza. Don’t order here terrible service .
Pizza was horrible. The crust looked like cardboard and there was no cheese on some of the slices. The pizza fell apart and the cheese and crust weren’t stuck together. They brought me garlic knots instead of cinnamon twist. I had to call them twice and wait 2 hours and 30 mins to get my cinnamon twist.
I haven’t ordered from Dominos for an entire year because my last experience was so frustrating. I took a chance tonight when I saw that delivery would take 75 minutes. After 95 mins, I called because “Diego” still hadn’t arrived. I was told to wait 20 more minutes! To add insult to injury, my pizza arrived cold. Definitely the last time I order from this store, if not Dominos period.
Ordered food for delivery; Tracker indicated order was ready for pick up an hour ago but IT WAS FOR DELIVERY! No one called and no one answered the phone each time I called and was on hold for about 20 minutes on the 20th minute someone hung up.... Wow! If the place was in walking distance I wouldve picked it up to find out what is really going on. This is the last time they will get my business. I can see if I ordered a slice of pizza but this was a large order for a group ....When we demand better they will do better. Anyone knows of any other eatery that delivers in the evening?
This was the absolute worst service ever. Ordered at 11pm on the dot, did not receive my food until 1:31am. My food was freezing, the driver was rude and had a ridiculous attitude. He actually threw a empty box of pizza in front of my building as he was leaving. Also was driving around with a female in his car in the passenger side which she was trying to hide so i would not see her. This place is the absolute worst, the people answering the phone are ridiculous and hung up on me as well. This store is no good and it needs to absolutely GO!
They have the worst service. I tried plenty times and every time is the same with them. Once, I went there to pick up an order that I set up for delivery, because my guests were waiting for too long, and they weren’t picking up the phone either. One time before that one I went there to eat in the premise and besides they took too long, my pasta was a mess along with the cinnamon twists. I used to loooove Domino’s and this place is the reason why I don’t like it that much.
This dominos sucks. They constantly and conveniently never deliver my pizza when I apply my rewards. They take 2 hrs + to deliver, mind you I live 6 blocks away from this store. The manager is extremely rude. They always burn my pizza. I dont know how this store is still open.DO NOT ORDER FROM HERE.
If I could give zero stars I would. After waiting over 2 hrs for my order, I called the store to check on my order. Only to be told that the food was still in the store and the driver would be leaving to deliver it. The website and the store were obviously not in sync. Extremely disappointed because whoever I was talking to was very non chalant about my concern that the food would be cold by the time it got to me. She said it was under the warmer so its still warm. I canceled my order and will not be bothering you with my business.
This is a very unprofessional store and it does not stand up to the promos. First I ordered online, but called the store to be sure they had my order for my kids birthday party. They assured me that they did. My delivery was scheduled for 5:30. at 5:45 the driver called me to say that they did not have the 40-piece of wings which had been confirmed so did I want to switch to boneless wings. I told him that I did not and he must be mistaken because my order had been confirmed. At that point I got the requisite Oh, I dont know, Im just the driver. So I asked to speak to the manager, who again repeated that my late order could not be fulfilled though it had been confirmed. So I inquired what kind of meat is the boneless wings because if it was just chicken breast I did not want it. At this point the manager hung up on me and when I called back they were too busy to get her. I spoke to another young lady who said that the wings had been sent but what I got instead was some dehydrated chicken nuggets which I am not paying for. The driver apologized profusely but again - it was not his fault.
Wow..as a former dominos employee, DO NOT ORDER FROM HERE. I ordered at 5 PM and by 6 I called to see where the food was because the app said delivered? Ok but no food cool...the lady tells me 5-7 minutes. Over ANOTHER hour later I call again and was told my order was canceled because card was stolen and there is an investigation going on however my card was CHARGED. Wouldnt you notify the customer if an order was canceled? And not make up lies to cover possible theft? Which the order was not canceled until my boyfriend went in and got the refund. Awful service. Thanks dominos on 3rd ave for making my kids wait 3 hours for nothing . Yall suck.
The worst customer service I have ever experienced. Placed and order and the wrong address was linked to my phone number. Then when the food finally arrived it eased the wrong order. Tried to call back but the cashier would not pass the phone to the manager. Decided to call from a different phone and spoke with the manager Iorge. Let just say I can see why the cashier has such and attitude. This man has no sense of hospitality let alone customer service. I can see why people rather order from some where else.
Just made an order for delivery... a large half spinach, half pep pizza... which they got completely wrong. Got a regular cheese pizza instead, which I still ate because it was worth money, and hey, still pizza. Not sure how they could have fed up an order that was clearly outlined through my online customization though. Seems like there are some major issues with this spot if they mess up something so simple. Moreover, when I have physically gone to buy pizza at this location, there seemed to be some behind-the-scenes drama that was preventing them from performing optimally; may just be an incorrect read of the locations atmosphere on my part, but I thought I should mention anyway.
Ordered a pizza from dominos in the BX and this spanish woman answered the phone and had the worst attitude on the phone. Idk if its bc shes spanish & they dont know how to talk to ppl on the phone but omg she was horrible, its like she doesnt want to do her damn job & talk to people like real customer service do
Delivery always super late. App would say out for delivery and would get it delivered in an hour when im only 15mins away. Food is always cold by the time i get it. I advise to only do pick-up from this location. And any time I pay for extra sauces they usually forget to put it with my order. and a few times they have burnt my order.
I celebrated my graduation this evening in this excellent restaurant. I am glad to say that we passed a wonderful evening and the venue was unquestionably the reason for the strong event. The team helped in a splendid manner, the cuisine was delicious and my guests were so overjoyed. We shall definitely return for more joyful events. thanks very much.
This pizza hut is completely unprofessional. I ordered a pizza at 4:30pm and received it at 7:30pm and the location is less then 1000 feet from where I live. Normally I see drivers on 3rd ave parked smoking Hookah I wonder if this is why I waited so long tonight. A phone call or a email would have been greatly appreciated to notify me of the delay.
Placed and order online for delivery and called to verify that order had been received and they said yes. 2 hours later tried calling back because I had not received the order and they picked up and told me they didn’t know when my order would be delivered. Left me on hold for about 30 minutes and never came back to give an answer. Right now I am calling from 2 different phones and I am still on hold. Not sure when I’ll be receiving my pizza but this place is the worst, this kind of customer service does not happen in Miami.
If I could hit negative stars, I would. Ill never order from here again. I guess you cant have high expectations from businesses located in the ghetto. I recently moved to this neighborhood unfortunately. The tracker said my order said was delivered. Over an hour passed, which is how long they said it would take for my order to be delivered, so I called the store. The employee verified my number. All she said was that the driver returned to the store with my order and that they would resend it with another driver. Why would I want to keep waiting and why would I want some cold food. Its ridiculous enough that the delivery fee is $4, not including a tip. Thats enough for another meal. This fact alone almost made me not order. I learned my lesson though.
They messed my order up and gave me Buffalo wings when I asked for honey bbq for my child .. called back and employee who picked up wouldn’t identify themselves after having me wait 2 hrs for replacement wings that never was put on file to be re-delivered.. totally unprofessional .. employee made me feel like my money wasn’t good enough
Worst dominos ever. They said the driver left the store at 10:37pm and its 1:42am and my pizza still hasnt arrived. I dont understand how it could take so long and theyre refusing to give me a refund. The store is a 15 minute drive from where I am. This is crazy, listen to the reviews, they will rip you off. Dont do it if you want a pleasant experience...
Hi Dominos,I am a customer that places at least 1 order a week; if not 2 or 3. As a life long customer, I have had the luxury of being serviced by a variety of locations. I can honestly say that there is never an issue with the cook and rarely an issue with delivery - so I can genuinely say that I am a large advocate and will continue to support you.However, since I have moved and have been assisted by this new location, literally EVERY order arrives to me with the wrong cut on the pizza. -______- I am not exaggerating; thats at minimum, 30 orders.I order the same two pizzas often and one always arrives with NO cut .... literally just a medium plop of pizza and the other with a square cut.Now I dont know if the thin crust automatically comes with a square cut - so forgive me there and for record Im not opposed [its better than NO cut]. BUT my regular classic hand tossed pizza always arrives UN-CUT when I Select Pie Cut and/or when I leave it on the automatic selection.I recently opted to test a theory, as I use to assume that it was an oversight on my end [I tried this for my two most recent orders]. I placed my usual order -I selected Square Cut for my Medium Hand Tossed Pizza and received it with ...... a PIE CUT. --___________--Help me! I dont understand why its so complicated to order a pizza that arrives pie sliced and/or sliced at all.
This Dominos at 3rd ave is horrible. Ordered the food at 9:16 and said it was out for delivered by 9:30. The pizza arrived at 10:50 dry,cold and doughy and the soda was hot. The worst customer service I have ever received from a pizza shop. We even tried calling 4 different times they would pick up the call and hang up right away. Very unprofessional. Management is trash at this location.
Ive been ordering here for years. At first the pizza quality varied a lot from excellent to horrible. Delivery ranged from 45min-2hrs. Recently my last few orders this location has stepped up their game quite a lot (perhaps dominos fired the old staff). Pizza quality on point and delivery is 30-60minutes.
The worst ever i ordered pizza and wings my order came 2 hours late . The delivery guy had a BS excuse they where having problems with the oven a complete prick this is a complete embarrassment to the dominoes franchise The pizza was burnt i called to complain the girl who answered the phone stood completely quiet didnt even apologize I called corporate and filed a complaint this place should honestly be closedown... MY advice dont even waste your time go eat somewhere else .. trust me you will be let down ...
The WORST experience i have ever had!! Takes over 2 HOURS to get a simple order. The food arrived cold and dry. Frozen pizza from the supermarket tastes better than this garbage they delivered to me. I also live nearby and still took so long! I dont know what kind of manager runs this place but theres only a bunch of uneducated people working there. All they do is talk and play instead of do their job! Any crackhead from the street can work there! Who is running this place? How did you get the title of Manager?? How is this place Open?????? Everyone should be FIRED and the place should CLOSE down. ASAP!!!
Short on staff. Having to wait an hour. When the lady told me itll be done in 30 min. Really hate the female workers in this shop. They dont know how to work. They should be closed on Sundays if they only have two people working. They either need new staffs or a new manager. The manager obviously doesnt know how to train their employees. Fire these female workers. Im tired of them
Every horrible experience that has been shared by everyone below me is correct, I wish I would’ve read these reviews. Waited two hours for my order, kept calling and the store phone was disconnected. Driver finally gets here and doesn’t have my complete order and the pizza he did bring was obviously cold. Don’t waste your time or money. They need to get their franchise taken away. Ruining the dominos brand.
I only make my orders online for pick up, so I dont have to fully interact with staff. Did have an error that didnt have to happen had the cashier open the box to make sure it was mine but it wasnt a big deal.** My first online delivery was a disaster. ** My order never came even though I live 3 blocks away. My sisters order which was made at the same time was supposed to be delivered by the same driver but didnt. The other delivery driver who was also there was only delivering someone elses order from my street. They dont even know what to tell me about my order. My sisters pizza was cold and looked tossed around.
I had a mobile order of a medium pizza with pepperoni and jalapenos and what I got was pepperoni pizza with raw jalapenos scattered on top as if it was an afterthought. If the person preparing the order realized that they forgot to add jalapenos then MAKE IT OVER! AND I waited over 15 minutes for this after I was told via text that my order was ready. Unacceptable on all levels.
I called the number provided on the order and the female that picked up told me the pizza was out for delivery. It is now almost 2 hours ago and I am still waiting. Why would they have a customer wait for that long if they had no intentions on delivering it. They can not say they knocked or rang the bell because I have been watching out the window and my apt is on the first floor facing the front. The driver then shows up at 2:34AM intoxicated! I had to update this posting as I can not believe Dominos is hiring these kind of people! Who knows what is in your pizza!? Never again!
DO NOT ORDER FROM THIS DOMINOS. They will definitely take over 2 hrs to deliver. They will not answer the phone when you call. They will have you waiting over 10 mins on the phone. What makes matter worst is when and if you go to the store there are always 5 or more people. So at this point your blantinly not doing your jobs. You choose to work at dominos, you choose to deliver pizza. At least do it with finesse. Disgraceful as* establishment.
DO NOT ORDER FROM HERE. I have never written a review in my life, but I’ve had so many awful experiences with this store on such a consistent basis that I had to let people know how terrible the service is. I ordered food at a discounted price due to the piece of the pie rewards, and they took over 4 hours to deliver the order and charge me full price. They are disrespectful and not helpful. I will not be a customer of theirs ever again. Do not order from this store
Placed an order for delivery. After an hour called to find out about delivery and was tool it was on the way. After another 30 minutes called to cancel order and they didnt even apologize for the inconvenience. Then they called back an hour later to ask if they could deliver my 1 hour and 30 minute order in about 30 more minutes without again an apology. Incredible!!! Never again. Will stick with Pope John.
Worst dominos ive ever tried. The pizza was burnt and tasteless.( because it was burnt) They dont even update the pizza tracker so you can leave a review after recieving your food or acutally track your order. Very nice delivery guy during the afternoon, but the overnight crew is horrible. I ordered a pizza at 11:30/12:00 AM once and I didnt get it until 3:00AM!!! I think they just let all the late night orders pile up and delivered them all right before they closed the store. horrible, needs to be closed down.
I left a note with my order letting the driver know that I would wait downstairs in the lobby of the hotel I am currently staying in to come out and meet him/her. I waited for 45 minutes following the time that the driver left the store, and when I finally called the store I was informed that the driver had called and spoken with me and I had refused to meet him/her - forcing the driver to leave. I never received a phone call from the driver so I was unsure of what the speaker was referring to, and when I attempted to explain the situation to the individual on the phone I was told I was lying and then the employee hung up on me. I am extremely disappointed and frustrated with the service I received - I never received my order, and am incredibly shocked by how terribly I was treated.
Been on the phone waiting for an answer NEVER got one!!! Ordered almost an hour and a half ago and my food is still not here!!!! Sometimes I even forget I ordered they close in about 19 minutes still nothing!! If there was a zero stars button that’s definitely what I would give them!!! Less than 20 Minutes distance!! I highly recommend you don’t order from here if you’re really hungry cause you’ll be very disappointed
This honestly was horrendously awful. I ordered from here today and after waiting just about 2 hours for just ONE PIZZA I got fed up and called the store and cancelled the order. I called twice actually, the first time was after 45 mins. and they said it was about to leave the store, an hour and a half later I just called and cancelled the order since it still didnt leave the store. Seriously who the hell has to wait 2 HOURS for just 1 PIZZA!? Honestly if this is the only Dominos you can order from then dont bother, forget about pizza and order something else. The service here I would say are just worse than waiting on line in some place with just 1 cashier open. The worst part of this situation is that the damn place is about 4 or 5 blocks from where I was staying.
Carryout was ridiculous I stood in line for almost 30 min after I checked in using the pizza pass. Standing there while the lobby fills up with 20 people, Im just waiting to pick up a paid order so much for social distancing I guess. Then I open the wings to find that there cold and gross probably from the waiting while four people ordered and paid in person.
If I could rate this place a zero, I would. Worst customer service ever. I have never felt so dehumanized in my life...almost in tears as I write this. The guy was super rude on the phone, I simply cannot even put into words what happened. But I do NOT recommend this place for anyone. Unless management changes and unless new people get hired, I will not order from this place again. Learn from your mistakes Dominos...customer service is super important when you have a business.
I love the food .. HOWEVER the location on 149th and 3rd ave in the Bronx is extremely SLOW. They say the pizza leaves the store at one time and you won’t receive the order until an hour and a half later :( and by that time the food is cold. The last time I called to report my food cold and they wanted me to send the food back to WAIT for them to send a new order. Maybe it’s the delivery drivers. Idk but something should be done. Great food again.
Honestly didnt even get a chance to order, i looked at the reviews and decided to pay by cash and call this dominos for delivery due to if they took forever delivering and in case they messed up the order. So called someone picked up, and hung up. Called back an employee picks up and just leaves the phone off the hook, i can hear other calls coming in and also can hear the conversations in the back this went on for ten minutes. I will never order or attempt to order from this dominos again! Im tired and pregnant, and now i have to get up and cook dinner for my family because they wanted dominos or my cooking!
If i could give no stars i would, not only is the food horrible but the people who work there are so nasty and have no idea of customer service. Multiple times i have had an issue with burnt pizza and cold food or getting the wrong order. Whats worse is my household doesnt even order delivery we always choose to pickup. We consistently had to ask for food to be corrected or for our money back and they never help us, they simply say theres nothing they can do. i feel so ripped off and i gave them so many chances. im offically done as a consumer of dominos. hope someone comes in and fires them all. theyre not here to work they show up to play around with eachother and serve us nasty food. i wouldnt be surprised if someone ends up sick or food poisoned they cant be clean the way that food looks.
Im sooooo....upset with this Dominos they took 3hrs to deliver my order ,when I called it was said they was short on drivers.then when the delivery finally came it was said they had a big order of 72 pizzas ,but it was never mentioned to me when I called&spoke to a manager .I wouldv e went in to get it myself ,and to boot the order came to me COLD.....smh when I asked how can they accomadate me ? They try to offer me a free pizza smh no....i wanted my order free it was not my fault ,it was on Dominos
The website said were on the way but they called me 10 mins later to tell me the type of soda I wanted had run out and if I wanted something else. So clearly they werent on their way. When I order extra sause they do not put it. Nonetheless, the pizza still taste fresh. Its just an okay spot.
This is the worst store ever. The customer service sucks not even a manager named Louis!!!!! can help you, and he the only one managing the shift not a great example for his team. He doesnt know what he doing nor does his team. They are very rude and very disrespectful. He stated Im not the only customers with a complaint. I hear him in the background talking in Spanish and understood ever word. If he cant handle the heat he needs to get out of the kitchen. Never in my life have I been treated with so much unprofessionalism. Not the first time I ordered from this store every time it always something new. They need a new staff or new management with training or both OR JUST SHUT THE STORE DOWN waste of a place of business and labor. He should get fired. Incompetent Management. Will never order from here again.
The words complete goddamn trash arent good enough to describe this Dominos. My boyfriend and I ordered just 1 pizza and we have been waiting for more than 1 hour already and it hasnt even left the store yet at all. I called the store and the person that answered it actually freaking said to wait an hour and a half more.......so 2 hours and a half? For 1 pizza? For ONE DAMN PIZZA!?
Extremely horrible! .. I dont know why I even bother ordering from this location. There is always something wrong. I ordered a bread pasta bowl and its just a bread bowl full of chicken and sauce and 4 little pieces of pasta. I was charged for the dipping sauce that was not added! The pizza was burnt and hard. Worst service ever
Placed An Order At 12:35 AM For Them To Call My wife And Tell Her They Stop Delivering At 9pm And That we Had To Come Pick It Up. We Get To The Store And They tell Her That They delivered Our Food!! Crazy thing Is Our Food NEVER CAME!!! I WILL NEVER SHOP AT THIS DOMINOS LOCATION AGAIN!!!!
Zero starsDon’t try to order they’ll just hang up on uDon’t go to the store they will just ignore uEven though they see you they will treat you like you invisible and never take your orderThis place needs to be closed down or change every single employee because it sucks
Driver didnt answer when I called, called the restaurant to be told theyd get back to me they didnt, called again to find out they had me wait outside for an hour to tell me they gave my pizza to someone else. Absolutely ridiculous.After being told I would get a refund no refund was put through and I had to file a dispute with my credit card company just to get my money back. Steer clear of this establishment.
I ordered food at 5:30pm and the food didnt show up until 7:40pm, had the driver call his manager and got told that in order to get my most likely cold food Id have to wait another two hours. Will not be ordering from them again and they need to get better customer service
The WORST!!!! I had my order delivered to my house and it took 60 mins to get here and on top of that the driver did not have the sign on top of his car.On top of that once he parked in front of my building he expected to come to his car for me to pick up my pizza. Hey ppl who work here DELIVERY means IN FORNT OF YOUR DOOR! I refused to go to the car, the guy is supposed to come to my door. The guy called my phone and said hes not coming to my door. I told him his store better return my money back or Ill call corporate! This store needs to close from all the bad reviews Im seeing here on this place! This happen 7/30/2015
When I placed my order I waited a long time for it to get to my house, they then marked my order as delivered and stated that they called me multiple times even though my phone never rang. And then another time they forgot to give me some items that I ordered and charged for it and then they told me they will send it with a driver and never did. I got no refund and no item.
Save your self the trouble and avoid this place. Nothing but problems as of late. Called to verify my order has been placed and management said it just came through. Checked the tracker and saw it was cancelled. Like other commentors below me, had my order cancelled for redeeming a pizza.
This is honestly the worst delivery service ever. I called 4 times ! 4 TIMES !! And they refuse to Send me my order. I live near by & they cant get a simple order in. Its been 5 hours and all they would say is your order is on its way now. & it never came. thanks dominos. #wasteyourtime2016
I think this is the worst Dominos pizza store in the Bronx. Worst customer service ever, rude and nasty employees. Delivery takes for ever, they call you once and hang the phone on you when you answer, when you call them back they send you straight to voicemail forcing you to go pick up your food at the store. If you are lucky enough and you get the delivery after hours of waiting, the food gets to you cold and not presentable.I dont even know how they still open
Never will I ever order from this place againHad 2 bad experiences already1 I ordered at 9 and didn’t get my food till 12:302 I ordered and they took my money off my card and everything and I ain’t never get my foodI had to call them the next day and complain about my order for them to bring me my food that I paid for the day before smhHorrible horrible horrible!!!! Get it together dominos
This place is horrible I order my food at 7:49 and they arrive at 10:29 I live 5 blocks from the store . They sent burnt food . And when you call they are very rude and nasty . They lady could not here me because they was playing loud music like they where having a party instead of helping there customers. I won’t order from here again I rather go to the one on 161 st where they know customer service.
Literally the worst Dominos to have ever existed. With two stars and several service complaints, Im appalled at the fact that this location is still operational. It should either be shutdown or improved. I shouldnt place an order at 1:30 and get it at 3:30, barely warm at all.SHUT IT DOWN OR FIX IT, PLEASE!
How is this place still open?!?!Seriously!We ordered last night and got screamed at by the driver, whose name was Aurelia from the 3025 3rd Avenue, Bronx, NY, because we asked that she come to the door of our house, I mean that IS what door to door delivery is right?!? We love Dominos and usually order from another location, but being that we used the app and were in that part of town, we had to settle for this location instead. I can seriously relate to all of the complaints on Yelp and Google about this particular location which is why I ask: HOW is this place still open?!? Every time we visit our family members in that part town and we order using the app we have to deal with some type of mishap. But last night took the cake! The way that lady spoke to my mother even though we offered our drive way as a means to leave her car was beyond RIDICULOUS and extremely RUDE! If I had the option to give no stars I would use it!
Me and my girlfriend are in now for the Yankees Red Sox game and were staying at the opera house in the Bronx. The dominos is .3 miles away from our hotel and we could see it if we looked out the window we could see it. We ordered a pizza we made on the app at 12:46 and was called at 1:35 and was demanded we came outside to get our pizza. When we came outside to get the pizza it was smushed and the 2 liter bottle we had was sitting on the floor and all shaken up. Terrible service at this dominos I dont know how this is still in business. Go to extra mile and pick it up in the store
Same as everyone else said! Worst delivery service ever! Will never order again. I live 2 blocks away and driver called me nearly and hour after the delivery left store. I shouldHave been the first stop not the last. Refused to accept the cold order. Thanks for making me waste 1 hr and a 1/2 to still be hungry.
First of all , the manager here is very unprofessional. My order was sent out at 6:40pm , it is 7:15pm right now and i still havent got my delivery. On top of that i been waiting on the phone for 10mins now and nobody havent answered the phone yet ....mind you im only five block away.
If could give the no star will be the perfect. store has a very bad service I placed my order at 10:20pm and it was delivered at 12:07 three blocks away from them, the manager didnt have any answer and offered me 2 extra pies that never arrived. Will never order from this store again. Will definitely try papa Johns next time
Well I placed and order for a medium pizza and a chicken bacon ranch sandwich and received a sandwich without ranch but with a tomato sauce. Called store back to request a replacement and was held on line for over 40min and then waited over an hour to receive the new sandwich. This place make you not want anything from dominos.
Seriously, I came to this location my pizza was not ready and I was told that my pizza was in the oven 30 mins later I get up to ask about the order and the cashier lied to me the pizza was not even in the process of being made. I gave them one star only because I got a free pizza in return for the horrible service.
Worst dominos ever . TAKES AN 1 TO DELIVER WHEN THEY ALREADY ON THEY WAY. PIZZA BE COLD. THEY LIE ABOUT HOW MUCH IT IS WHEN U ASK THEM TO SEE IF THEY COULD GET YOU FOR MORE MONEY. I ORDERED 1 PIZZA AND SODA WITCH CAME OUT TO 21$ GUY TRY TO TELL ME IT 26$ BEFORE EVEN LOOKING AT THE RECIEPT !
Terrible terrible terrible... If any reviews says this place is good,thats an employee speaking ..I ordered 12/24/2015 @1:54am b4 closing- cutting it close! Now its 3:41am n I havent heard anything, the tracker is not even updating! This is bullshit! How can u take orders until 2am but not answer the phone after 2?
Horrible horrible horrible... i ordered at 430 got my pizza at 530 for it to be the wrong pizza called didn’t get a hold of anyone until 730 and then was told i had to wait a additional hour for the correct pizza and they so rude i will never ever order from them again...
I never order my pizza..i went in looked around..seen that the puerto rican females was preparing peoples pizza with their bare hands, and no gloves on..and i turned around and walked right out..they suppose to have gloves on touching peoples food..i will never go there again..
They do not answer the phone at this dominos so dont even try to call. I to try and place an order for carry out and waited for someone to answer for 10 mins. I go to the the location only to hear the phone ringing as i walk in and everyone working ignoring the ringing phone like it didnt exist...
I am very disappointed of the staff from that place I ordered something and they send me another with that being said I ordered chicken Alfredo and they bring me chicken Alfredo with pineapple on it i’m a deadly allergic to pineapple I being sick for a pass hour I can stop throwing up they got me sick Very bad.when I called the place they say they couldn’t do anything or Send me a new order I asked the Manager on duty Who are responsible for this She couldn’t tell me anything but not even Complementary food she says NO but after Incident I felt very overwhelming I don’t think I will order from this place anymore I would like to speak with a manager to follow up with the situation these need to stop people can die this is very important for all of us health please take your job serious have a good night
Horrible service , worst experience in my life made the order at 4 received it after 6 called twice only to hear lies , the driver was expecting a tip after being an hour and half late ! Only for a cold pizza & cold wings ! , they said I could call if my order was cold for a refund , then didn’t pick up when I received my order ! , horrible ! , don’t order here order somewhere else ! They’ll give you the worst service .
Mad that I even had to give you all one star just to be able to leave my review this store is one of the worse dominos I’ve ever experienced calling the store is a absolute nightmare I once had to walk to the store and almost got into it with a store employee because of poor customer service i recently against my better judgment tried to call and order from there again only to get hung up on continuously I called back 3 times before I realized that they was purposely hanging up sorry to say this is costing Dominos buisness cause I can simply take my money elsewhere
I ordered bbq wings today (8pcs) and I usually love love their wings specially cuz theyre baked not fried...... however today at this store they told me that Dominos changed the wings and now theyre FRIED.....like whattt since when, cuz to my knowledge they are still advertising baked wings not fried.....I was sooo mad at the fact that they think people are stupid..... just tell me you ran out of wings
Placed my order at about 8:40 according to the tracker my food has been out for delivery for over an hour you guys are 6 min away from my house I get mine is not the only pizza order you have but ur six minuets taking an hour to deliver my pizza is unreasonable it’s now 10:16 and the pizza has just arrived about to head down now to go get my more than likely cold pizza thanks dominos UPDATE :my pizza was cold no surprise there also they gave us two of the same pizza when we definitely ordered two different kind so yeah garbage place if you want a good service and pizza go literally anywhere else such a disappointment
This is thee worst store to deal with and the have a little game they play at the end of the night that people call up to closing time and they tell them they called meanwhile we’re all in the front of the house in chairs waiting for them nd no miss calls nd that’s the second time being done to us idk if it’s our location or wat but it’s rude unprofessional and just plain wrong AND THAT ONE STAR I DIDNT WANTTO PUT BUT YOU HAVE TO TAP ON THE STAR TO RATE SMH LEAVING PEOPLE HUNGRY NOT A GAME NOT FOR ME OR MY KIDS WHO WAITED UP THANKS DOMINOES LOVE YOUR WORKERS HOW THEY REPRESENT YOU !!!!!!!
THIS IS THE WORST DOMINOS EVER!!!!! I ORDER AT 6PM FRIDAY 9/18/2015 AND I CALLED AT 7.50 PM SOMEONE TOLD ME THE DRIVER WAS THERE BUT NOBODY PICKED UP. TURNS OUT THEY HAD THE WRONG NUMBER. THE SECOND ATTEMPT TO DELIVER THE PIZZA I WAS OUTSIDE AND NOTICE THE DELIVERY DRIVER PASSING BY MY ADDRESS. THIS WILL BE THE LAST TIME I ORDER HERE!!!!!!!
There Is An Instructions Option For What Driver Should Do. I Wrote Ring Downstairs Door Because Phone Is Off & They Canceled The Order Because They Called A Non Working Phone & Didnt Ring Bell. When We Called, We Get Told Drivers Cant Leave Their Cars. Order Was Canceled After Waiting A Whole Hour
Total reviews rating 2.4
199 Reviews for Dominos Pizza 2023:
Review №1
2022-04-11On 4/9/2022 I received a bundle order which was very good except the bacon 🥓 pie my daughter ordered was way over cooked. Ive never had a problem before. Dont know what was wrong but was very unsatisfied.
Review №2
2020-09-08Terrible service. The wait time is atrocious. TAKES ABOUT 2+ HOURS FOR YOUR ORDER TO COME. They get the order right ONCE a blue moon. I love Dominos Pizza but THIS STORE is the closest to my house. And unfortunately, for this reason ima convert to Papa Johns Pizza.Update: I did myself a disservice by ordering from there again. MY PIZZAS ARRIVED LOOKING LIKE IT FELL ON THE GROUND! Spoke to the driver and he said he tripped and the pizzas fell. SO WHY THE HELL WOULD YOU STILL DELIVER IT TO ME? To make matters worse, he didn’t even tell me when he saw me. He handed me the pizzas, smiled and left. Spoke to the manager and he said he will send only two pizzas when all three of mines were messed up! Never ever ever, ordering from there again. There are local pizzerias who are much better than this dump.
Review №3
2022-07-02My order left the store over 45 minutes ago & the location is only a 15 min drive to my house. The app says my food has been delivered when actually Im still waiting.
Review №4
2020-09-29This was sooooo legendary! We ordered off the app because I love the point system (free pizza every 60 points) and was not disappointed.At first the delivery time was 60-80 mins but we got our food in 30 minutes!We dipped these bad boys in the famous garlic butter sauce and went to town HENNY! This location is always good.I even had a coupon so you know I was super satisfied.#munchiessolved
Review №5
2018-12-30Never answer the phone and the last order was a complete mess! literally the whole pizza was garbage. 3 days later and still havent been able to get in contact with the store.
Review №6
2022-04-20I asked for contactless delivery for a reason I was not supposed to go down the stair and ended up fallin and my food was cold I literally live 5 min away but delivery took a hour after they left the store always have a problem with this store and delivery this the last time I order for them and also very poor customer service
Review №7
2022-01-12This is by far the worst Dominos location ever now, Ive been ordering from here for awhile and they have gotten bad now. My order came over and hour late and the driver was rude on the phone!! Not only was my pizza cold I called 3 times and they kept picking up the phone and hanging up. I WILL NEVER ORDER FROM HERE AGAIN and I will be calling the higher ups believe that!!!!
Review №8
2021-08-24Delivery was good, but the manager was very disrespectful. He argued with me , yelled at me and then had the nerve to questioned me about the order I made and paid for on line. Telling me I should of ask the driver about my order. I told him I used to work for dominos and this is how I was taught how the process would go when an order comes on line :read the receiptMake the OrderDouble check the orderHand the order to driverDriver checks the order before leaving the storeDriver drives to the locationtriple check the receipt before deliveringFourth check the order with customerOn to the next locationSo I think he needs to be retrained
Review №9
2022-03-25Erica was super rude. She hates her job. Pizza was actually pretty good this time tho.
Review №10
2022-01-25I really dont seem to have any trouble here.Before when they didnt have a girl in the cash year window it was tuff even for moble orders. Biy now all is well come on down.