Kerbside pickup
Yes
Dominos Pizza in Yonkers
Categories
Location on the map
Yonkers, Westchester County, New York, US
Service options
No-contact delivery
Yes
Delivery
Yes
Takeaway
Yes
Dine-in
No
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 914-375-5900
Site: https://www.dominos.com/en/
Site: https://www.dominos.com/en/
Opening hours
- Monday:10:30AM–12AM
- Tuesday:10:30AM–12AM
- Wednesday:10:30AM–12AM
- Thursday:10:30AM–12AM
- Friday:10:30AM–1AM
- Saturday:10:30AM–1AM
- Sunday:10:30AM–12AM
Dominos Pizza in other cities:
Comments (199)
This place has people working who obviously dont like their job. Delivery service is terrible. They deliver food super slow. Food comes to you cold since driver is running his errands instead of doing his job. The tracker stated that my food was delivered yet it didnt arrive and neither did the driver call to inform me as to whats going on. They only care for tips! And dont make an effort to deliver on time. Very unprofessional and this location should be closed! Do yourself a favor and spend your money someplace else unless you want your food to be arriving late, mishandled and cold.
I should of read the reviews before ordering they do know its you calling and they dont answer! This is terrible. Look what was brought to my door for my family to eat cold chicken and burn cookies. Disgusting omg never again.
They never answer the phone. If They do answer it it will only be to put you on hold and never pick it back it. Food comes cold if it ever comes at all. Placed a delivery order after 2 hours i canceled the order. They called me saying the food was outside an hour after that.
They are very rude when you call. Once u order and they know it’s you calling back they Pick up the phone when they feel like it. & Almost always forget the dipping sauces. Wish this wasn’t my local store. Sometimes the pizza arrives dry, like you can tell it’s not fresh and it’s been sitting there. I worked at 2 pizza restaurants before so I can tell u for a fact that when someone cancels an order they don’t throw it away, if someone canceled a cheese pizza and u order a bacon pizza they simply throw bacon on it & more cheese and re bake. That’s exactly how my pizza looked last time I ordered. Thankfully I submitted photos and reported this to corporate and someone got back to me. They need to do a better job managing.even the wings are always dry, they barely put any sauce. Even if u call and request them well done they don’t follow instructions.
This is the worse Domino’s location! We ordered at 4pm and we still haven’t received our order at 8:20PM. The workers, including the manager, gave us attitude and the driver lied about trying to deliver. Not only did he never ring our bell, but he never bothered to call. Don’t waste your time or money! Find another (better, more reliable) pizza place! Btw, we never did get our order!
The food is good but they almost always forget the sauces. They are better than other dominos because they sometimes answer their phones. I dont get why Im getting charged an extra 3 dollars for handmade pan pizza when it is medium when using the 3 or more for 5.99. Also I ordered a stuffed cheesy bread and was charged an extra 1.30 for a dipping cup.
I had a wonderful experience with the girls working there but the other guy there is extremely rude. I had my old phone number connected to the order and didnt realize it. An hour or so past and it said it was delivered but i never got it. The apartment number is on the order and the delivery guy was buzzed in. I called to correct it and he said you has the wrong number so he has the delivery driver come back which doesnt make since. He was really rude and hung up on me before we could even finish the conversation. I never write reviews, but ive spent a lot of money at this store and dont appreciate their lack of customer service.
Terrible staff. Horrible hygene. After waiting 40 minutes for my order got bit by mosquitos and got the wrong order in the end. Cashier was as rude as it gets. I asked for refund in the end and no food. Do not go here. I dont know how this place is still open.
I saw that this location had poor reviews, but still decided to order pie and wings from here. Big mistake! The delivery guy came quick—too quick. Turns out we received the wrong order. I had to call him so he could come back and pick it up. As he left he said that he was going to return with the right order but never came back. When I tried to rectify this issue, I got caught playing phone tag with the store and the driver. The store said that the driver was bringing the correct order; the driver kept telling me to contact the store....? After some of this back and forth, the store finally agreed to make over my order and promised to send it out quickly. However, when I called almost an hour later, the employee who answered me call let me know that my order STILL hadn’t been sent out. I just ended up cancelling. Waste of two hours. I understand that things might be a tough because of COVID-19, but this was too much!
I ordered pizza and wings. The wings were NOT cooked all the way. They were still pink on the inside. I was advised to ask them to double cook them next time. Ummm shouldn’t they be cooked right the first time? That’s a health and safety issue. I will NOT be ordering from here again and if you care about you or your family you should’nt either.
Food was ok but I always have a problem with the delivery person they never want to bring the food to my door. Always say there’s no parking and say I have to go down to get the food and when I get there there are always parking spaces. I’m a single parent of a 7&2 years old it’s not easy for me to carry my kid downstairs and then carry the food back up.
Dropped the uncovered dough on the floor and picked it up and brought it in! DONT EAT HEREIve waited 7Hrs For my food prior only to find out the reason the phone number wasnt working bc they unplugged the phone on purpose!
If I can give this place a negative zero I would. The employees are incompetent and lack customer service. Not only are they rude, they can not speak proper english and have the nerve to be irate over the phone with customers that are generating monies in their pocket.The food has fallen off. If you order a pan pizza it looks like a hand toss. Visit the location on the other side of the town on Tuckahoe Road. This place sucks.
This place used to be good with deliveries and now they’re just HORRIBLE. I believe there is new management. I ordered a pizza and waited 2 hours. The pizza never came. When I finally got in contact with the store the guy said that the driver had called me multiple times which is a lie because I have not received one call from any employee from this location. They should just close this store all together!
Last night I did a phone order of two medium pizzas and a side order of garlic knots. I didnt want to medium pizzas, I wanted a Large (Half Pepperoni, Half Hawaiian) They suggested that if I bought two mediums it would be cheaper for me. Next, I wanted to have it delivered because I have a 9 month old baby in the house and I can’t go out. The representative said if I choose delivery it would take 1 hour and 45 minutes but, if I picked it up it could be ready in 15.I decided to go because it was already pass 10 and that meant I would have dinner by midnight.When I got home what a surprise. It was the worst pizza I’ve had. It really tasted like it was baked in the morning and was just sitting there. The flavor was not up to standard . I am very disappointed. I would never order again from this location.
Pizza was cold , it’s very unprofessional to deliver pizza three hours late , who waits for pizza for three hours? , I ordered at 9pm and the delivery guy left dominos at 11:01 pm , I live literally very closely which is only a 5-10 minute drive from the This location. I could have picked up my pizza but I am pregnant and cannot go outside due to the conditions which is why I ordered. Do you know what time the delivery guy arrived? Kevin Mejia arrived at exactly 11:33 . They said they would not be doing contact delivery so I left a note for him to leave it behind my screen door , yet he still tried to me that they were not doing door to door service so that means that I would have to go outside and have contact with him, he was very rude and very late I trust that you adress this issue. Pizza was squashed on the inside, with a ton of sauce which I specifically asked for them not to put my pizza was burnt all around the crust I’m not even hungry any more . I had to reheat all of my food . I have pictures . This is the worst service I have ever gotten. Also called to discuss this before putting in this complain but they didn’t answer. Oh yeah and how did I ask for a cheese pizza and a Olivea magically appeared on it , my niece is allergic to olives I am so lucky I seen it before I gave it to her . Honestly thought it was burnt crust. Disgusting where can I post pictures , because atleast make the pizza worth the wait , and it was nasty , nasty delivered, nasty made. Just gross , sauce all over the box , box all bent likes it’s been thrown around this is crazy if it would let me give you no stars I would .
Every time I order the pizza is either undercooked or burned. They order me a free pizza and think that is the solution. I ordered 5 pies today. They all arrived burned, uncut & cold. 5 pies and when I called to ask for a refund the “manager” did not want to have that conversation. Literally the worst experiences with dominos I have ever had come from this store specifically.
I had a very good experience today. Prepared on time, very tasty
Food is not as good as it use to b n they take way too long to deliver
I ordered a pizza and wings from this location only to be disappointed. Since I watched the tracker available online I know that my food sat outside of the oven for an hour before I was delivered. As expected it arrived cold and quite gross. Also there’s a $5.99 delivery fee. I would assume that if you are charging for the service of delivering that you would ensure it’ll arrive in a timely manner but, I was mistaken.
The worst Dominos ever. I think the corporate office need to pay this store a visit because they are not representing the brand very well. Staff needs to be trained in customer service. If I should rate this store they will definitely get a negative behind the zero
Update: was promised a refund and it was never given.It’s just such a bad location. Drivers don’t want to come to your door whilst other drivers will; the staff gives fictitious names and they all say that they are managers to avoid getting into trouble.The driver argues with me on the line about delivering contactless to my door, absolutely no manners. Marked the order as delivered and left! Tells the “manager” he didn’t want to get a ticket. That’s unacceptable and unprofessional. He should be fired at all cost!If I didn’t remember this location was owned by JMC Holdings, I would have nobody to speak to at all. I’m out $40, no food and almost had nobody to talk to. I’m so disappointed.Make sure to call JMC Holdings LTD. if you have an issue, and speak with Dawn. The only person who speaks proper English and will hopefully resolve the order.
Very rude customer service.Ordered Pizza at 4pm and have not received it after 4 hours.Called multiple times just to hear “driver is on the way” or to be lied to and tell me that the driver called and no one picked up.Wish I can give less than 1 star.
I have been ordering from this location for years and delivery time have been excellent. Until a few weeks ago and specially today. On the phone app it stated that delivery was 53-60 mins. I called before I placed the order and asked the reason for the extended or abnormal waiting time (1 hour), the female staff that answered the phone was honest enough and mentioned that the culprit was the lack of delivery staff. I accepted and ordered online knowing the waiting time. However, 2 hours elapsed and I decided to call to track it, the staff said they called me to deliver it... I find it awkward as I am sitting in my living room where I have 6 feet bay windows and paying attention to any traffic outside and cellphone on my hands.I could/would accept any excuses BUT stating that they called me and I didn’t pickup the call and didn’t deliver because of it, that’s very irresponsible and fallacious. Never mind that My kids and wife were waiting for it... constantly asking me for the delivery status and me constantly looking to the cellphone.Let’s assume they called and I didn’t pick the call, how many calls do they perform? I detest the fact that a liar stated that I didn’t pick up. Domino’s Pizza, you are deleted from my phone due to a bad service and because of a liar. Accept the mistake and keep earning a customers trust... while doing it, don’t let the customer go.
I only order from this dominos on Monday, Wednesday or Friday because that’s when the best worker works there. She’s the girl that wears the hijab. She makes the best pizza and I’ll never order unless she’s the one making it.
Food is warm when delivered however, you must always check for the correct order that was delivered. I never get the correct order right and it takes them over an hour to deliver after 5pm from Wednesday to Saturday. Delivery drivers do not deliver to your door if you are in a building so you are better off picking up food elsewhere!
Pizza here is horrible. The only reason I ordered here was because the Dominos that I usually order from on Tuckahoe (which is amazing) wasnt doing carryout only delivery. But next time Id rather wait instead of ordering here. This is the second time the pizza here was a fail and it wont happen again trust. Ill stick to what I know. The delivery guy there has the worst attitude and cussed me out because I almost parked in his spot
Im not sure why these guys have a 2 star rating. They do a pretty good job. Theyre not always super friendly but Ive never been to a Dominos where they are super well coming. But the pizza is good and I come here when they have the good sales online. Ive never had anything that really made me mad so they get four stars.
471 Mclean Ave. 234 reviews and it has a 1.9 rating. The lowest you can give is a 1, therefore the real rating is 0.9!!!! The store is horrible. Everyone in the store should be fired. They only get my order correct maybe two out of ten times. The latest they didnt even deliver even though the Dominoes tracker said they did, and even charged my credit card. Dominoes corporate has given me at least 15 coupons for free pizzas (which Ive never used) I just want them to get my orders right! Imagine a hundred curse words here, because thats how I feel.
Very poor customer service, always mess up order and delivery damage. When you call let the people about your order they become very dismissive, put you on very long hold then make you come to store to pick up the pizza that they damaged even though you pay for the delivery fee.
I placed the order on line evidently they dont know how to read. they gave me hawaii pizza when i order BBQ chicken i ordered thin crust they gave me regular dont what they are going to do with the pizza i ordered but the nice delivery person picked up my order that was incorrectly made. how can you make a mistake with an order that is typed online.
If i could give a 0 star i would. This place is ridiculous! I waited an hour and a half for my pizza to arrive. And then not only does the driver almost short change me but lies and says that the sauce i ordered and paid for is in the freakin box ...shocker. it wasnt! This is the third time this place annoys me . Literally never ordering from here again. They need to shut it down. Im still waiting on my 36 dollar refund from the last time i ordered and they never even showed up! Biggest pet peeve, is poor customer service!
They take 2 hours to deliver 2 miles away..Edit: They said not enough drivers last time I ordered so I ordered for pick up.... So from Delivery to carry out you save 30 minutes. Let me say that again. I ordered at 8pm and Ive been at this store since 8:30. Its 9:30 and I do not have the food I ordered yet. Stay away from this place. If you could give zero stars I would.
They get the order wrong for regular customers all the time. There is no customer loyalty whatsoever. They also forget the sauce every time which is why I’m writing a review this time because I’ve had enough of them stealing $.50 everytime.
Dont understand all the bad reviews. I order from this place all the time and I have never had a problem. Theyre always polite, speedy, and they always get my order right. Ill keep ordering from this place for the foreseeable future. Never had a problem with them and the food is always delicious. Definitely recommend their pan pizza to start.
I am very grateful for what the delivery guy did, unfortunately we are in quarantine and my kids wanted to get some pizza I order from this store and when the guy arrived call me to let me know he was downstairs I told I cant go down if he can please take it to my door and leave it there for me to get it as soon as he leaves and he did he also forgot my soda and told me he will come back which I thought will never happen 🤦🏻♀️ minutes later he did arrived at my door with my soda put it on my door and left THANK YOU SO MUCH I REALLY APPRECIATE WHAT YOU DID
This place is pretty rough and they do need new management. But Im not going to be super mean and give them 1 * like a lot of the others. What they need to do is hire better workers. Maybe management doesnt train them correctly I really dont know. But they really should get the national people in to train management so that management can train the workers. I want this to be a better Dominos because the pizza is good but the customer service and issues a lot of people have been having is not.
Ive ordered before and had minor problems. Like no utensils or missing salad dressing. However Friday I ordered pizza for my family total came up to $18.39 however the driver decided to tip himself $4 without my permission matter fact I never even seen a receipt or signed from when I orderr from my debit card online. Where Im from thats called stealing. I cant walk into dominos and walk out with food Id be arrested. I called the store early around 9 and kept getting the run around only to call back at 3 to be given a number to corporate that didnt work.
I order two pies and the crust was burnt around the entire perimeter. I am so disappointed in myself for not checking the reviews prior to order, as there are so many complaints about burnt orders. Needless to say, there will not be another opportunity to serve me this trash. I wish I had taken a photo before throwing it away.P.S. I was forced to give a star, just to post a review.
Manager named “Sacar” literally had us wait 2 hours. I ordered at 10pm no one answered until 12am & the manager said “one of drivers got in an accident & i don’t have enough drivers” We read this on a review while he was on the phone & we know he lied saying someone got in an accident. (by the reviews) I told him, “don’t be sorry. Be mindful & call your customers, stop taking orders & manage the store by not completing orders & finding a way to let customers know” He then told us we’d get our food apx around 2 am- they close at 3am. I’m not sure if it’s new management or key holder, but this is sad
Terrible service, needs to do better! The lack of care and time they put into ensure customers have the right food and products that come with there food is Intolerable. Manager John is very rude and unprofessional. Which is total uncalled for after two mistakes on the store in two days in a row. I’m a constant customer but you will lose my business which such careless management.
All I ordered was Chicken Alfredo and a Philly Cheesesteak and not only did the food take 2 hours to arrive, they messed up the order. I ordered the pasta normal and I got a bread bowl, and the Cheesesteak had burnt cheese all inside the sandwich.
I ordered online but I should have just went and picked the damn pizza up in person. They took FOREVER I swear. Beyond an hour and a half which is unbelievable! They must be understaffed but either way it’s inexcusable I Am never ordering online at this location. Truly and without a doubt very dissatisfying a customer should not have to wait so long. Oh and what’s even worse is how no one seems to be available to pick up the damn phone. Horrible just very HORRIBLE. I’ll definitely go to Papa Johns or Pizza Hut next time I want to eat pizza.
The delivery drivers are very kind but the wait times are ridiculous. After waiting an hour I ordered papa johns and I received it before my order from here.
Thanksgiving Hell:After placing an order through the app it told me it was complete at 11:37pm. After waiting an hour I called to hear they only have one driver during the holiday. After another hour I called again to get the same excuse and it’s “on it’s way”.The beauty of all this is that they offered to cancel my order if I felt the wait was too long. Now I’ve passed that place plenty of times when I use to drive in the area. All I ever saw were drivers hanging out at the 7/11 not delivering a thing. I get it’s thanksgiving but measures should be taken. Especially when one customer is 10mins by car.I’d go myself by I no longer have a car and it’s currently 2am and still waiting. I’m tweeting Dominos and putting this on blast.
This is the third and final mistake . I will never order from any dominos restaurant 471 mclean ave yonkers N.Y. We recived our order quickly but missing the main item pazta bowl.. After we called it took 40 minutes for the wrong item to be delivered. Staff on phone was apologetic but we were told we couldnt get a refund. Waste of time and money.
Delivery guy is horrendous! Couldnt find my apartment and I live just a few blocks away. My fiance went downstairs and saw the delivery guy parked about a block away with his hazards on and told him to turn around and the guy didnt understand. I called and asked for a refund and the manager insisted that I wait while he speaks to the delivery guy. Horrible delivery guy!
Dont try calling. I called standing inside the store and watch as these morons walk pass the phone like it wasnt ringing.WTF is the phone number advertised if it wont be answered? Dirty hands, unsanitary looking people with their mitts touching my food??.. no way bro-zay. However, the plus is that this place inspired me to start making my own pizza at home!! Go there late night and peep for yourself. I stopped going here 7 months ago. I got another location I go to 23x better and cleaner. This location should be demolished, removed, replaced, seriously, of the above.
Ordered the first pizza ... had bubbles all over it .... told them to send another pizza they send a burnt one .... this location needs to be trained properly . Or put up a papa Johns because this is not the first time but the first time I’m actually complaining about it ! The pizzas are always burnt , have no crust , and dry burnt cheese !!!
HORRIBLE SERVICE!! I gave it a one star since i need to pick something before i can actually post. customer service over the phone suck no manager or supervisor on the floor i order mild wings and they send me barbecue when i call to get this redelivered i was told the next time i order i can get something free :/ ummmm ok however i paid for an oder that was wrongly delivered and not what i wanted i dont eat bbq sauce so how is it i have to now wait for the next time i order smh. with tht said domino sorry but this branch fails you all the time!!
Food not good anymore quality of ingredients has gone down
This is the worst dominos store ever. They need to be shut down immediately! The communication service sucks & the delievery people suck. It always take a hour more for your food to be delievered and theres always something wrong with the order. Also they never want to get out of the car to deliever it to the door. So this time they forgot to bring my soda and the deliever guy said hell go back to the store and deliver it. I called them about 10 times and they didnt answer so I called from a different number and they answered right away. Not only was they ignoring my calls from my phone because they know they made a mistake and didnt want to fix it they said they couldnt deliever the soda. This store is just terrible. 1 star for me. Id give them a negative 5 if I could.
Dont get me wrong the food is great but thats only when they actually get my order correct which is like 2% of the time. The employees are rude as well as the managers! The place is filthy and the employees are always on their phones! Even the delivery driver was completely rude and disrespectful the way he handed me my pizza and took the money! Its digestion and something needs to be done! I love dominos but Im never going here again! Even if that means driving to the one on central or the bronx!
This place should be shut down. They messed my order and when i called back the guy was rude and told me that i will be getting what messed up on in 30 minutes and when i saw the time it was an hour that passed. I called again and he told me that the guy will be bring my food in 5 minutes. The guy never showed. This guy was lying the whole time. He should get fired and if he owns the franchise they should close it down. If someone from corporate reads this please do something about it.
Worst BBQ wings I ever had. They were plain colorless, not properly cooked wings with a spoon of BBQ sauce on top of barely 2 wings. I am EXTREMELY disappointed.On top of that, the delivery guy was rude and disrespectful telling me I took too long to open the door.Never again. Im done with Dominos.
Messed up my order, had to drive back (which I’ll admit I should have checked knowing Dominos since they always screw up) they asked me to wait ten minutes to remake the proper order, after twenty minutes I asked for a refund and got shrugged off/ignored and was asked to wait a little longer, then was told there was a mixup and to wait a little longer again, after thirty minutes I asked for a refund again and was ignored. Was in there for 40 minutes for 8 pieces of wings. Absolutely pathetic and ridiculous. On top of the fact I could barely understand them because they spoke only half English and the ones that sounded like they spoke English mumbled/slurred. OH and you guys need to update your credit card system. Kid asked for my zip code and it wouldn’t work even though this card is used daily and I’m always asked for the zip code and it has never changed, forcing me to have to get cash. I seriously don’t even know how dominos is still around. I only got it because I haven’t had it in a while and didn’t feel like cooking. Clearly you guys have not improved at all over the years. Sad.
They deliver til like 2am. Thats why they get 3 stars. The reason they dont get 5 stars is: I live two minutes up the block according to google maps, but for some reason when the tracker says out for delivery, it takes an additional 20-30 mins to get to me. Ive called whenever that happens (which is like 3/5 times) and Ive gotten two excuses they use interchangeably, the driver should be there any minute or were behind and the driver will pick up your food when he returns from his last delivery. Food has come cold so many times, there was once a piece of plastic in a bread bowl pasta, they forget sauces all the time, theyve forgotten my soda. I mean, its kinda a mess over there. But again, I like dominos and they deliver late so Ill keep ordering here, I just lower my expectations. Oh and Ive written to corporate once with a complaint and got a $10 gift card so that was nice.
They are very unprofessional to the point where its ridiculous. I placed an order at around 9:00 pm, now its 12:39am and still no delivery. I called them plenty of times and they said it was on the way, but its been 3 hours. Now Im calling them again and they wont pick up the phone. So now I have to get my money back.
This was the worst representation of the brand i ordered a pizza online it was different from what i ordered and spicy but i ordered a sweet type of pizza. im guessing they no longer want my business. I left as hungry as i came. I never got a recipe i love the location in park slope this one failed me.
Originally I was going to give them two stars but that was too generous! However the reason why I write this review it to warn you all dont expect them to be on time with your order. They lack delivery personnel as I was told when I called. Order was placed via onine at 1127pm and at 1am my order still didnt arrive. So I decided to cancel..
In a pinch their pizza is okay! The Brownie Cookie thing is usually burnt. The drivers are rude and when they arrive here they call me to tell me they are here and expect me to go downstairs to meet them. I live in a building with an elevator but I have a disability that makes it difficult to get shoes on let alone walk down to meet them. The manager told me a couple of months ago that if I mention that I need a driver to come up they will send one. Well, tonight I did that and had the rudest driver yet. I usually give a decent tip but tonight the driver got no tip and I told him why. He gave some song and dance about someone being attacked over here last night. I havent heard anything about that but it was (and still is) daylight when I placed my order today! Guess I will be trying out Papa Johns next time.
Indian guy who answered the phone lied to me and told me my delivery was on its way and didn’t even know my information. Called late, but all I asked was for honesty if my order was actually coming and was told it was. Waited hours never came. At least have the decency to be honest about things.
There pizza taste like cardboard I ordered 3 pies & called & spoke to Nelson the manager & told him about how horrible the pizza tasted he says there was nothing he could do about it!! This is my second time having issues with this location I thought a year later maybe they would’ve gotten it together! Guess I was wrong. Terrible service terrible attitudes just so unprofessional.
I ordered back in Nov 2016. I ordered two pizzas and some cinna stixs with an additional icing. One of the pizzas was not what I ordered and they gave me no icings for my cinna stixs saying they were all out. How in the heck can I eat cinna stixs without the icing?? I told them give me my money back an they did after 10 minutes of yelling on the phone to them. Its been 8 months since and I decided to try again. The same fool messed up my order again. I wanted pepperoni and they gave me cheese. The people there are incompetent. The drivers both times were very nice and got out of their cars and came to my door. Dont order here unless you want something different than what you ordered .
The driver would not bring the food to my door he was scared of the black people smoking weed on my porch. Wow they charge a delivery fee but wont deliver the food. This people are rasict if you are too scared to be delivering in the hood best move out boy. Yonkers N.Y. is apparently a bad city but Ive spent most of my life in the country And Im white but I was able to walk past all the people the driver was scared of and they didnt hurt me or even say a single word. The funny part was he used the excuse he cant double park his car 🤣🤣🤣🤣🤣 pathetic Im never ordering from them ever in my life
Order placed was partially incorrect. On first call to the store I was hung up on. Second call the man proceeds to yell saying he knows what he made, despite the box I have bein labled incorrectly to what was inside. Not ordering from this location again. Sad because the delivery driver Blake was so polite!
I dont know how but my tracker says they made 3 pizzas cinnamon bread and lava cakes in 3 mins then it was out for delivery 10 mins later but yet it took almost 45 mins to get the food??.. on top of that they forgot the lava cakes and when those finally made it to my door they were cold. worst experience ordering with dominos.
Ordered my pizza at 12:36am and didnt receive it until around 2:10am. My food was nearly cold. Every time I order from this location there is some type of issue with timing or my order being incorrect. This location has got a lot of work to do with its staff. Giving dominos a bad name.
I stopped ordering from dominos a long time ago because there was always too much bread and never enough sauce. Since the big comeback with all the marketing claiming to be better, I ordered delivery. DONT BOTHER!! the young lady who answered the phone was too tired to explain the menu and when i got my so called chicken parm sandwich, there was four little pieces of Chicken that didnt even cover the bread. When I called to complain, she answered the phone and she passed the phone to her manager. Will never call again.
Very bad customer service and experience! I felt embarrassed for my guests! They lied to me twice about my order until I had to cancel and they try to blame me for the delay... like how? First they say order is on the way and that app is not accurate, then they say it hasn’t deliver because of a number error... impossible! very disappointed!
I order from here all the time, pizza is always good, they messed up my order once and gave me a free replacement which they gave me whenever I wanted it.
This place needs better service training. Staff does not acknowledge customers once you walk in. They are too busy rolling dough to say one sec be right with you. Exactly what to expect from a fast food place.
Why would they think its okay to sell a pizza with part of the crust missing? SMH look at that pepperoni pie. It looks like some was pulled off. And dont get me started on the pictures that were posted. Yall gotta do better!!!!!!!!
Would give 0 starts if I could since I waited over an hour for my order. When I call the store, the manager tells me that they called my phone number which they had WRONG. Afterwards they switch the story to the order not being in their system. So then they tell me they are no longer delivering, so Id have to pick up the order! Terrible service would not recommend..
Worse service had to wait 2 hours for our order. The pizza and were cold . My thing is if you can’t give the service why stay open . Should be 0 Star . Also the store is a block away from me .
Zero stars if possible BC...Theres a woman who works nights whos nasty and when I have asked her on more than one occasion what would you recommend for a family of three and she hangs up every time!! Im sorry MISS but not everyone has a menu nor has ordered Dominos Pizza in a very long time..🙄
I don’t understand why does dominos head quarter don’t see this as a issue. All of the dominos are either nasty people working, or don’t use the right utensils to be clean last but most important the delivery is always 2 to 4 hours long. I wish I can give no star. The manager to this local is nasty !
Terrible, 1 hour and my order still hasnt started being prepared, called the store multiple times and was put on hold for more than 5 minutes each time. terrible terrible terrible service. never ordering from dominos again ever
This place is the worst I ordered my pizza and I have been waiting for at least a hour or even two they do not even pick up the ph!! Also most of the times the staff is very rude and may also so curse at you sometime I hope this place get shut down and we can get a better store such as Pizza Hut!!
I feel betrayed because they did not give me my sauces, I simply asked for two ranch sauces and two blue cheeses. How can u forgot about that and i open my wings in both boxes think im going to have sauce and guess what THERE WAS NO SAUCE.smh.
Food was correct but I am tired of having to pay for dipping sauce and then not getting it. No other fast food place makes you pay for sauce. BS. I also tried the lava cakes after writing this which were burnt and bitter on the outside.
I have no problems with my local store but I find that every time I order through the Android app I am never credited with points even though my order is always over $10.This is frustrating at best.
Just had to deal with the most obscene driver. The food being delivered wasnt even mine. She had the nerve to curse and yell when we tried to get her to move because she was blocking our driveway as we tried to get in. She was parked there for about 30 minutes.
If I could give them no stars I would. I ordered my food and it took them 2 hours and when I called I got two different stories about why my food hadnt arrived then they had the nerve to ask why we wanted to cancel. Horrible service
This place is HORRIBLE!!!! My pizza was disgusting, it was old and burnt so was my cheese bread. Never again !
I ordered take out deliver at your car and I had to go in 3 times and they had the order ready and didnt go outside to bring it and it wasnt as hot anymore they didnt even give me the soda I order I had to mention it and take it myself i wouldnt have received it if I didnt ask first and last time here is the reason why I love the location in Tuckahoe.
I’ve been waiting for over 3 hours for my pizza and I have tried calling them multiple times. TERRIBLE SERVICE. I expect that if this ever happens again my pizza is free and not cold.
Absolutely the worst service possible. I would have given a zero if allowed. The pizza taste terrible and you get it three hours later. Go local and get real pizza. We live in NY.
This place is BEYOND unprofessional. they need to hire more staff to do deliveries, there should be no way there’s one person delivering pizza all around yonkers. customer service ? disgusting i got hung up on 2 different times because i was complaining about my order not being delivered. called back and no answer.
The worst dominoes ever!!! Had 3 bad experiences with them. you would think I learned from the first time. Slow as hell and drivers have attitudes. Wont be ordering here again
Took nearly 2 hours to get my food, I preordered it hours earlier. Food was decent tho.
Everytime I call to this stupid dominos they always say they cant hear me or understand.. I wonder why!!! Its so annoying to have to talk to rude ppl everytime I call there..I feel if you dont want to greet ppl the correct way why work in customer service or in a restaurant.. that store is most definitely the worst dominos I have ever ordered from..switching to Papa Johns..
This location has rude, abrupt employees and I was informed I would have to wait 2+ hours for a delivery. Unacceptable!
I Ordered pizza at 10 43 pm and its 12 pm i have no food and they charged my card. they are now closed i want my money back i will never order from them again
I wish I could give no star horrible service pizza cold and took over 2 hours to reach will never order again.
Terrible place. They cancel my order because it was 11:30 and they close at 12 . WISH I COULD GIVE -5 STARS
Horrible place. I would never order from here again. first time I ordered I waited over an hour for my pizza. Second time it never came and they wouldnt even pick up the phone. Dont waste your time ordering from this location.
Always late, never fresh food; unless you come in and complain. An hour and a half wait for food delivery, and I still had to drive to come get it. Order Papa Johns instead.
Worst place ever! Ordered since 9.30p, it’s now past 11p and still being told will take 20mins. 🙈 Just don’t offer delivery if you know you don’t have drivers....scam. Shame!
They were out of pasta but didn’t let me know until the rest of my order was almost ready, so I wasn’t going to add another dish that late. It was unfortunate. The service isn’t great :(
Noticing improvement compared to some of my past experiences. Also, i notice it’s Rayhan’s 2nd order he’s baked for us and has come out perfect and great quality. Keep it up!
I do not know when dominos started charging $3.99 for a delivery order but I think it’s total nonsense!!! It’s also added to the total before the tax is so it’s makes the tax higher. An order that was $24.96 just cost me $31.37. That’s a bit ridiculous.
The worst pizza,the worst staff,the worst experience!!! Don’t ever order from this place,they should be closed permanently! Every time I ordered from them they ruined it for me,pizza comes cold,pizza is completely raw,delivery takes more than 2 hours...unbelievable tho they still allowed them to be open for business! CLOSE THIS PLACE ASAP!!!
Canceled my order, they said I was out of delivery range and I have ordered from them previously with no issue.
Two of four employees were working other standing around, saw them let the phone ring and not answer customers, saw employee speaking on cellphone personally. Took 15 minutes to order with no one else infront of me. Horrible service!
Horrible customer service the staff there are good for nothing and my food never got delivered the guy said their was no parking mind you I have a drive way And a big parking lot. They said they was going to return so I waited downstairs for nothing. They never got to me.
Worst dominos ever! Placed an order at 10pm and then they call me at nearly 12:30am to tell me they are backed up and only have one driver and that my wait time will be 2-3hrs . Really!! Never ordering from this place ever!
Always forget the sauce and gets my order wrong. it’s happened 1 to many times it gets annoying. Why are they still open?
Ive been on the phone for like 3 30 minute intervals cause yall keep hanging up on us. we ordered 3 hours ago!!! no one will answer omg Im so hungry
This dominoes is awesome. Super fast service. They are on point with everything. Dee is a super star !
This is the absolute worse place ever. Pizza was really cold and I asked for a cheese pizza and tasted chicken, beacon, and everything else. Plus they all had an attitude. Don’t order from here.
Its crazy how i order from the place on a regular and it never fails my order is always messed up.....today i ordered 2 pies and cheesy bread with 2 marinara sauce...so my food gets to my house and the cheesy bread is not there so the driver goes back and get it...so when he comes back there is no marinara sauce mind you 1 of them i paid for...so i call the guy and he was telling me that they sometimes make mistakes and im like yall always make a mistake... who ever is working there cant read bc it definitely say it on my order...so now hes telling me that there busy and that it may take a few mind you i live like 5mins away....never again im over this place
I Will never be ordering from here again.. ordered a pizza online at 11:49pm it said it would be 38/45 minutes till it arrived.. at 12:40am I called to see if my pizza was soon coming.. they said it would be a few more minutes so at 1.10am I called again and said it would be a few minutes.. the pizza arrived at 1:45am 2hours after ordered and it was cold.. Terrible
Why doesn’t google allow zero stars , not right . We should have a choice starting at -5 because me giving them “ a star” is amazing. I beg for you not to eat here , no need for me to explain why
Their pizza is very nasty. I ordered take out and the pizza wasn’t even baked properly. Would not recommend.
I ordered online and they told me i would have to get in the car with the driver to show him my id and credit card..I confirmed the request and refused so they cancelled my order but never returned the payment over a month now 😡
The food was AMAZING.The food was prepared quickly.The delivery took a little longer then expected but the driver Lee was very polite.
Worst service ever. I’m never ordering from McLean Domino’s ever🤢. The pizza burnt and their marble cookie cake is burnt. Basically everything is terrible. And also they are so rude when they answer the call.
Very disappointed ordered at 11.05 still havent received my food its now 12.25 PM and no body to tell me whats going on i call twince before they closed told me food was out for delivery
Takes 3 hours to deliver food if it comes at all.. Rude staff.. sloppy food.. They never pick up theur phone and if they do its only to stop the ringing and they place you on hold until you hang up.. use this place as a last resort ..
Horrible customer service, order and wait for 90 minutes for the delivery and went I rang the person who answer told me it will be 40 minutes more for the delivery. Awful service and horrible attitude from the counter person in that place.
This is the 3rd time they mess up my order ! Whats so hard about extra cheese ? They always put extra sauce 😠!
They do not even deserve a star .. customer service is horrible they literally forgot to delivery my order and when I decided to show up at the store that’s when one of the staff decided to say miss your order is being sent out right now like umm no I want fresh new pizza
Terrible staff, they are immature, and very careless when it come to higiene. I’ll definitely find a different place to get my pizza.
Did not get my order. They lied and told me that they called when they did not. My number was entered correctly. And even still, they confirmed my address and they did not bother knocking on my door. The delivery is the WORST from this place!
Always respectful and careful with your order and I was once a dominos employee in my younger days so I know how your supposed to treat people and they go above and beyond ❗️❗️❗️
Bad Customer Service Waited 20 Minutes For Pizza They Didn’t Have It Made WASNT ON TIME MASK WAS DOWN ,
The worst dominos by far ive waited over 2 hours for my food and when i call the staff tells me it on it way and i never get it this store need new management or Corporate need to take over
Out of all the dominos Ive been to this one is the absolute worst,, they are rude, dont understand English, pizza dry lacking the proper amount of toppings, i mean six pieces of chicken and six pieces of pepper, really, not even enough to cover every slice
It takes a while to get to me most days and they forget the extra sauce. I don’t get why, I don’t call and argue about it. But put the damn 50 cent sauce in the order. Is not rocket science.
Food took 2+ hours to get to me (still waiting) call to see if they know anything and couldnt understand what the guy was saying. Tried calling again and they wouldnt answer. Terrible customer service. Deserves not even half a star.
Ordered a small pie and cinna stix..... waited in the store 45 minutes.. to be asked my name 5 times.. after speaking up guy in the back says add alot of salt to his order.... almost lost it....
Honestly don’t ever eat from here , the workers here just don’t take it serious with your food and they can and will cancel your order without a call beforehand.
Horrible deliverys they do not follow the instructions. They always mess up my orders and rip me off with cheap pizza. They should close down.
Pizza was cold when delivered
Food was great hot correct and fast, have had bad service before but dominos has definitely redeemed themselves will rerurn as a customer
Charged my card twice for an order that never even came. Then its too late so nobody answers at the store there is not one time there hasnt been a problem with this store
Always late with their food very rude to that customers. Leaves you on hold for 4 to 5 minutes. Worst Dominos ever
I was let down again by this Dominos, when you are building your pizza you are asked in the toppings section if you would like extra or double, and it never fails they never add extra or double but they definitely charge you for the extra.
They try to handle the high volume of business they get as fast and accurately as they can. I think they do a great job.
I ordered from this Dominos and they brought me a Coke zero (which I didnt order) and didnt bring my gralic sauce I paid extra for.
Horrible place..2 hours since I ordered my food..told me the roads are curvy thats why the delivery was late..store located 5 mins from my house..DO NOT ORDER
Supervisors dont care, which rolls down to the staff. Food is mediocre. A shame because it seemed to be alright some years ago.If you dont like your job, move on.
Was a good deal by Emmalie was kind and gentle I would like her to do my pizza deliveries k requested and been fine and good pizza
The never got out of her to deliver the order and they forget to put in my marinara sauce in the box.
The delivery is trash..On hold on the for over 10 minutes..customer service sucks..
How I had a free pizza and they still made me pay for it and when I told them it was wrong the only thing they could’ve tell me was next time I come they will give me my free pizza from the app and I went and acted like I never been there before sorry but need veterans in that store or closed it down service sucks
This place was great nobody inside my order was ready and the staff was very nice
Very bad service you need to Waite at least 2 hours to get your pizza!! Terrible!!
The customer service sucks. I’ve been waiting 3hours+ for a pie and it still hasn’t came. Don’t order delivery if you know you don’t have drivers......
My order went thru. They called me 10 min later to say they are closing & cant do my order!
Awful service and delivery every time. very rude staff on the phone and often times they dont even answer. very frustrating
1hr and half to deliver on a slow Monday night? Come on !! Never again will I call never ever. You just lost a number one customer.
I placed an order at 12:40am and the delivery man came by 3am. This was not the first time.Are you serious? I was already sleeping, goodnight.
Worst costumer service in Yonkers order a pizza know get it two hours later and no one seems to know were is your pizza isI will never order from here again
Pizza was good but for $30.14 should have had a large Pasta With meat that I paid for just sad
Try calling I asked if they deliver at my location they said yeah next thing you know they hung up, try calling again and they never picked up the phone horrible customer service
The service is awful. The person mumbled into the phone and put me on hold for 10 minutes then picked up laughing and hung up. Stop hiring trash!
The driver kesley with a grey car was very rude and didnt handle my food correctly
Worst service I have ever seen waited nearly 2 hours for my food then called & told me it would take 45 minutes I told the guy on the phone obviously my food would be cold by now he then told me if I don’t want the food now then fine the rudest staff I have ever met !!
They took forever to deliver and stuffs are so rude. They should close down. The worst dominos ever.
My steak and cheese had no steak to speak of 6 oz not 2.5 oz
Came maddddd late like 3 hours after I ordered. So what if it was 1:30 in the morning its friday my man.
If you want to wait 3 hours for a cold pizza order from here I even wrote corporate and they did nothing
There always burning something
Just order a Pasta And It was Disgusting ... worst Dominos Ever. Do you self a favor and save your money,DONT Order from this store!
The people who work here are exetremly unprofessional, the order takes too long to be completed and lastly they’re just close to my home
Worst dominos I ever had experience please don’t waste your money
Should be zero stars delivery take over an hour if the make you something wrong they send you the same wrong thing.
My daughter is s fan of this pizza. Delivery charge too overpriced.
I love their pizza keep on going yay.
This place sucks ! They make u wait over an hour for pizza and then don’t answer the phone !!!
They dirty and hire non licenses drivers worst dominoes ever they need to get shut down
12:21 left the store just 1.2 mile and 12:50 still on the way, sorry I cant give any star for that kind service.
Pizza is good. Customer service is awful
Their customer service sucks they suck food sucks why why why did I spend my money with these guys that just that
I love pizza!!! the buffalo wings are the best!! The best pizza is Grilled chicken and Jalapeños!
The worst garbage place there is I wanted to place a order and the lady said no I can’t online only that they don’t take order over the phone I don’t even know how to use the online I don’t know how they still in business thanks for nothing
This place is never on time with there orders.its like the ghetto works here. I truly hate this place
Horrible service. I ordered online and I never received my food. Paid with my card and all...
Gave me heart burn and the driver is dumb the female one
I placed an online order at 7:24 pm, the website indicated my order was delivered, and as of 9:35, no one showed up. Seriously??????????
Nice customer serviceKeep up the good work
They dont answer the phone ! Bad service , food usually takes 2 hours to get here
Horrible, horrible delivery.. sometimes they dont even deliver and the driver pretend they did!!!!
Horrible! The wait is long, the staff isnt friendly and they always forget part of your order!
Worst pizza ever both me and my husband got sick from 2 slices!
These people had me waiting for 7 minutes on the phone , just to order a pizza.
Cold
Total reviews rating 2.3
199 Reviews for Dominos Pizza 2023:
Review №1
2022-06-16If you order online and choose the option contactless delivery; please know that the option does not exist! This location never delivers to the door if you reside in an apartment building. The delivery vehicles are never equipped with the dominos sign on top that will allow double parking for deliveries.It is extremely inconvenient and misleading.
Review №2
2022-04-27The delivery guy really has a lot of nerve and is extremely disrespectful. I gave you a pre-paid tip, sir. If you cant come into the building, fine. But how dare you, when Ive barely had time to get my shoes on to meet you, start calling me to demand why Im taking so long to get downstairs?! Why am I taking so long? YOU are the delivery guy, not me! YOU got the tip, not me! And now youre making demands?When I confronted him on this, he told me that I sounded rude. It was like being in the twilight zone.Unprofessional, and totally unreal. Will never order from this Dominos again, and not because of the pizza, but because of the delivery guy.
Review №3
2021-04-18I didn’t read the comments or reviews before ordering 🤦🏾♀️, but I feel satisfied somehow. They sent my order wrong but the delivery guy was very professional & helped me contact the company when he saw I was pregnant I was able to get the pizza I originally wanted (it was a craving) so even tho it’s a lil burnt I don’t care it tasted good at least I was able to satisfy my craving 😋 so I’m grateful that the manager and delivery guy were so professional & understanding they made my night. (It’s true they be hanging up the phone lol)
Review №4
2021-04-03Bacon in Chicken pizza.They sprinkled bacon pieces in my chicken pizza. If you don’t eat bacon, this Domino’s will for sure make you eat pork or bacon. When I inquired about it. The manager, some ‘Sam’ mentioned that he will replace it if I bring the pizza back to the store. No apologies, no concern, or nothing. Very rude and arrogant.With this incident, I am not sure about the food quality of this store. I wish I could report it to Food Safety.Stay away from this Domino’s.
Review №5
2019-03-15You never know what to expect when you order from this place. Ive had completely burnt pizza, rock hard brownies and undercooked chicken from them. Once it was so salty I couldnt even eat it. They never get the order right, but they are the only place that delivers late at night. Word of advice dont order the brownies. They are always burnt.Plus they always take 2-3 hours for delivery.*UPDATE* So I decided to give them a couple more tries. They must have more drivers cause delivery time is better but the Brownies have gotten worse! Just look at the pictures of what they sent me! At least the pizza was good.
Review №6
2019-04-10Damn this is really sad. We earned a free pie and bought one more with cheesy bread.. and when the stuff arrived we went right in to start eating. When I lifted up my slice.. I noticed that they had used red marker and pen to do math on the inside of the box. Gross! The only reason I couldnt wait longer to eat is because I am pregnant and was too hungry to cook. it was already 11 pm. This was so disappointing and I wasnt able to enjoy it or finish eating it. No response from them and its been three days now. Ive been ordering from them since I was a kid. Dunno where to get pizza now. Maybe pizza pizza since they have never let me down.
Review №7
2022-01-02I ordered a pizza and they never came to deliver it. I called over and over to confirm delivery.. they told me the driver was on the way. My doorbell never rang, they never called me to tell me they weren’t going to deliver my order.The last time I called, the delivery person told me “there’s no way you’re getting your pizza.”Don’t bother ordering from here. They’re rude and unprofessional. They haven’t even refunded me for my order.
Review №8
2022-04-12BEST EVER. You get a free pizza if their even a minute late for pick up. The pizza is amazing. Five stars definitely
Review №9
2018-12-27The worst pizza. Waste of time ordering at this location. First time I received a wrong order. Second time I placed the order at 10:37pm. The order tracking status shows it is out for delivery at 11pm and I received a call at 11:35pm that they didnt prepare the order and they will not be delivering the order. (If they didnt prepare the order they shold have told me in around 10 mins of ordering but they informed me after an hour tht they will not be delivering the order ).After about a month or two, I gave it a try again and this time I received only half of the pizza(the one in the image)
Review №10
2022-01-16Took them 20mins to make my order. They told me to wait 5-10 mins, I did. Then when I went to pick it up the guy said the person never placed my order so I had to wait another 10mins. I waited and went back after to pick up my order and was given 2 orders of the meal because of the inconvenience of the wait.