Drone-WorksPro in Binghamton
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Binghamton, Broome County, New York, US
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Site: https://drone-works.com/
- Monday:10AM–5:30PM
- Tuesday:10AM–5:30PM
- Wednesday:10AM–5:30PM
- Thursday:10AM–5:30PM
- Friday:10AM–5:30PM
- Saturday:Closed
- Sunday:Closed
Ran across Zac looking for a quick turnaround on an Inspire 1 repair almost 3 years ago when parts were not even available. Overnighted to him on a Thursday and he had us back in the air the following Monday. After that experience we have purchased all of our birds from Drone Works.Anytime an issue has arose (which in the rare occasion it has happened and been DJI hardware/firmware issues) Zac has handled on our behalf and taken dealing with the manufacturer out of the equation - which in itself is worth purchasing through Drone Works vs. Amazon.I highly recommend Drone Works and the level of service and knowledge Zac provides his customers.
WOW~! That is all I can say! But I will say more, this is THE PLACE to purchase a drone, QUALITY products, excellent customer support, post purchase follow-up and for when you need someone to DELIVER on a promise! It was my husbands 60th Birthday! I decided to buy the Phantom 4 Pro V2 WITH the RC Controller Screen. Of course, getting a drone with a screen was impossible to find, they dont make the model anymore, but Zach said he had four more arriving the following Thursday, I purchased it, along with an array of accessories and parts with a deadline delivery of just a few weeks later. What I received was so much more than I expected, it was all put together in a beautiful case, batteries, props, chargers and more on perfect display already inside the case, he even gave me a couple of extra batteries to make the case look completely full (which i will gladly pay for post purchase)! He sent me power point presentations used for training the police. ZACH was SO helpful and more than that, I was speaking to someone I KNEW I could count on to deliver what he said he would, in the time frame he said he would. It is rare to find this type of quality, customer service and performance anymore. If you want a drone, DRONE-WORKSPRO is the place and ZACH is the Man!!
Top notch service! Drone-Works is my go to company for all things UAV/Drone. Zac Davis really knows how to take care of his customer base and he’s always available to help if you should ever need it. As far as I’m concerned there are no other options. Drone-Works for the win!
If I could give Drone-Works 10 stars I would. Zac is one of the best in the biz. Hes absolutely dedicated to not only making the experience of purchasing a drone great, but making sure that you have everything you need to know for how to fly. Hes not just selling a piece of equipment and leaving you to figure it out. Zacs been there since day one of ordering my Mavic Pro and has answered every question or helped me resolve any issues I thought I might have had. Zac has guided me with tips and tricks to get the best out of my purchase. I couldnt imagine going anywhere else for anything quad related. I am a customer for life!!!!
Until 4-5 months ago, I had no idea who these guys were. Having had a couple of text messages and a phone with them (Zac), he took the time to answer my many questions. I had a good feeling about them and placed my first order. It was a pre- order for the Autel Evo.Post delivery, I had a few more questions about the functionality of the drone. Again, I received very prompt and thorough responses. They have great customer service, they are very knowledgeable about UAV products and solid guys.They’ve earned my business from now on, for drones and all accessories. Btw, they also produce great detailed product reviews on YouTube.
Zac Davis is spot on professional! I have ordered from Drone-Works a couple of times now, fast service and prompt on answering any questions. Top notch business and I know that if I need any of my drones serviced, I can get it done professionally and accurately. Thank you! Ellen Mathers
Extremely unprofessional and impatient when it comes to a person who has an issue and will not listen to them nor help them out. Blames third party people for the actions of others. Only cares about taking your money and not helping those who need the help with an issue. They use disrespectful language when speaking to people. I highly recommend not going to this company and finding some place who cares more about the people.
Total reviews rating 4.5
36 Reviews for Drone-WorksPro 2023:
Review №1
2021-06-10Zach is an amazing guy, I had an order placed with another vendor for a Autel Exo-lander with the 2300 lumen spot light and payload deployment system. So 5 days go by and no updates only order confirmed and my money was taken out as soon as the order was placed. I had to call to find out that they havent received the it from their warehouse, so why take my money and confirm an order if you dont have it on hand ? Horrible customer service they did not even attempt to remedy the issue, they were just full of excuses.So I canceled my order from the other vendor and called Drone Works and spoke with Zach and explained the situation and he told me that he had the item on hand and even overnighted it to me and split the shipping cost throwing a t-shirt and a nice lanyard. Now that is customer service Zach helped me out greatly and went out of his way to actually drop the package off after hours so that I would receive it the next day!Again thank you Zach for your help and for your awesome customer service!
Review №2
2021-11-10Drone-Works is A+ in drone purchases. I was a pain buyer changing orders multiple times and Drone-Works came through every time for me. They are up to date with all new drones coming out and give you honest information of what and when to expect it. This is my new go to from now on.
Review №3
2022-01-07Not dealing with them again! Called to confirm news of delayed drone release. The guy contradicted the manufacturer on the delivery date, and continued insisting he knows best, claiming constant contact with manufacturer, promising itll be shipped before Christmas. It wasnt. Asked to cancel order, it took them over a week to do so, and not until nudged. Its 2022 now, and nobody received their preorders that the guy PROMISED - in bold letters - before Christmas. These are uncertain times, so maybe dont make a fool of yourself and tone down your arrogance a bit?
Review №4
2021-08-29I bought my boyfriend a drone from here. Most helpful people ever! They always pick up the phone or callBack within minutes to help! Thank you so much for helping us with our new business!!
Review №5
2021-07-17DroneWorks is my go to Drone Store! Great customer service and great people. Zack has always gone above and beyond. I live in Rhode Island and choose to shop with DroneWorks. The shipping is always on time. I highly recommend DroneWorks for all your drone needs!
Review №6
2020-07-10I would highly recommend ordering from Drone-Works. Zachary was very helpful and responsive. They are also a veteran owned business so a great way to show your support. As a veteran own business myself I always look for other veteran own companies to support. I received my Evo ll Pro in a timely matter and am excited to use it! When I order more drones I know to come back to Drone-Works
Review №7
2021-04-20Got my EVO II today. AWESOME!!I ordered the rugged bundle but just the drone came. I failed to see the social media post stating they wanted to get the drone out to customers and would send the rest of the bundle later. So I emailed about the bundle and they called me almost immediately...on a Saturday to give me the update. Although the person who called stated he was the owner and was actually pretty rude, I will still think of it as Amazing customer service. If anyone is debating on where to order...Drone Works is the place. Thank you DW
Review №8
2018-04-03Drone-Works was absolutely awesome! Helped me get a claim for my drone insurance on the spot, gave me free gifts, a tour of his awesome shop, and many good suggestions. Super helpful and generous guy. If I could give him 10 stars I would! Will be doing all my drone business in the future through him. Thanks Zac!
Review №9
2018-05-12I’ve always had a great experience with Drone-Works. I’ve purchased 5 different drones over the years and have had Zac do many upgrades. I’d highly recommend Drone-Works to anyone buying a drone or needing parts/upgrades!
Review №10
2022-01-02I had a issue with drone works which was all a misunderstanding due to my banks fault. When it was all cleared up the personnel at Drone Works went out of their way make things right.