Duell Plumbing & Heating in Schenectady
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Schenectady, Schenectady County, New York, US
Site: http://duellplumbingandheating.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Communicates prices and appointment times clearly. Works with you to get the best value for your money. Great local business.
My broken toilet was repaired only a couple hours after I called. I greatly appreciated their professional and friendly service!
I tried to get a toilet flange replaced which is not a hard job. They tried to convince me to replace the plumbing in the entire bathroom which I agreed. I asked a question and the person replied with an attitude. Pretty much if you don’t have a huge job you will get over charged or ghosted like me. Cristafulli Brothers waaaaaaay better and cheaper by far.
My husband and I experienced issues with our boiler since moving in to our new home. Monstrous noises, bad vents, loss of water, continual short cycling - you name it, we had it. Just short of a handful of plumbers came to our house and none could figureout the issues, particularly the short cycling. It was puzzling everyone. We finally found and reached out to Mr. Duell. He was extraordinarily attentive and kind, talking through every single thing we had experienced. He analyzed photos and videos we sent. He assigned one of his specialists, Nate, to our home who worked for hours over the course of two days to assess, rule out, and eventually diagnose and remedy the issues present. Nate and Rich consulted over the phone tirelessly to find solutions. Nate was extremely professional, knowledgeable, diligent, and persistent. He treated our home and concerns as if they were his own. He is an excellent representative of Mr. Duell’s business and we will not hesitate to reach out to Mr. Duell and Nate again for any plumbing and heating issues we may have.
My family has been managing the affairs of my elderly mother-in-law from two states away due to the pandemic, which has been a challenge all around. When she had an issue with the gas line to her dryer, Duell was the only local plumber who got back to me in a timely fashion, and they had a team there within about an hour. More impressive still, when they realized that it was in fact a propane line rather than natural gas and that they werent able to service it, they not only contacted me to explain the situation and recommend someone who could help, but also waived their call out fee, something they absolutely didnt have to do. Its a hard thing trying to take care of an aging relative when you cant be there, but Nick and his team at Duell made it a little easier, and were very grateful.
I will recommend Duell plumbing and heating yo everyone! They came out on a weekend and fixed my boiler. Nate was wonderful! He explained everything he was doing every step of the job. Im so impressed!
After discovering a water-damaged gas line and receiving a recommendation from a contractor, I gave Richard Duell a call. After both a phone call and texted photos, he determined that the line would need to be replaced and was able to squeeze me in that day. Instead of just replacing the section of crumbling line, the workers rerouted the line to avoid any future water issues. Reasonable price which was agreed upon prior to starting, will hire again.
A close friend referred me to Duell Plumbing & Heating after he had a positive experience with them. Our 50 gal water heater had a slow leak so I gave Duell a shot. The receptionist answered my call, took down the pertinent info from our current water tank and patched it through to Dave, the local technician. Dave called me within 15 minutes and was at my house within 90. He and his colleague Kyle were very polite and answered any questions my wife and I had. As someone who makes their living on customer service and repeat business, this was very impressive service. Looking forward to having hot water again!Dan
They return my calls, show up on schedule, get the job done, and leave the job site cleaned up. Highly recommended.
I called this company a few weeks ago MR. Duell came to my house within an hour of me calling and explaining what was going with my main sewer line. Since I was a new homeowner didnt know what to do and the cost kept going up and MR. Duell assure me he will find a problem and fix it. Which they came yesterday and fix my sewer line problem. I will recommend this company to my friends and family that has problem with their heating or Plumbing. His crew is very nice and polite and well-educated in the work they do. I give them a 5-star
I called Duell Plumbing and Heating for a plumbing issue and they came promptly and fit their visit around my schedule. Within an hour the had the entire issue resolved and were friendly and professional. I would definitely recommend them to anyone in the Capital Region with any plumbing needs.
Quick, professional, and knowledgeable. They are little pricey but worth it. They were able to find issue and write up a quote right away.Find issue (snaking, jet washing, and camera)Replacing line from house to septic tankFixing drain from 2nd floor bathroom (all new piping in basement)They were able to start work in 2 business days (had to wait for 411). All work done in 1 day. Cleaned up after themselves. Only issue I had was they had to cut into both sides of a wall and didnt fix the drywall afterwards. It was behind the fridge so not a big deal.
Duell Plumbing provided us the sloppiest and most incompetent workmanship imaginable. We purchased a new furnace from Duell two years ago. The day after installation the water measuring tube leaked. Shortly after that the furnace would not kick on. This was on a night that would have freezing temperatures. Trying to get help late afternoon became a negotiating game. The tech we had dealt with throughout the installation pointed out they close at 5 . No emergency service, no weekend service because to quote”we do the job right the first time.” He finally would come over after hours “ if his wife would let him.” Today we had Schenectady Fire and National Grid at the house for a gas leak. The gas leak courtesy of the furnace. Duell installed the wrong valve to connect the gas to the furnace. We also made the mistake of purchasing a water heater from Duell This was before the furnace. We have rented the house and needed new insurance. When the inspector came to the house it was discovered a venting pipe was not put on the water heater at the time of installation. This is a standard part of the water heater and needed for code. Thank you Duell plumbing for providing so much business to Crisafulli brothers. Crisafulli brothers will be at the houseBill Earley tomorrow to replace the incorrect furnace valve.
I called them to check on some leaks and snake out a sink drain. They cleared the drain, told me the leaks were appliance problems, not plumbing problems, and charged me over $450 for half an hour of work. I was not told ahead of time how much the work would cost.They also made a mess in my basement and didnt clean it up.
Duell Plumbing has provided excellent options/recommendations, quality craftsmanship and personal dedication to flawless plumbing work in my home since 2007. Their responsiveness to emergent needs and delivery of reliable plumbing systems is outstanding.
I dont understand the 1 star reviews of Duell. I decided to check the two people that said more than I cant recommend Duell plumbing, and the majority of their other reviews were also negative.We were having issues because the shut-off valves for all three of our toilets werent working, and in order to properly clean a toilet it requires shutting off the fill and flushing to reveal most of the inside toilet surfaces to clean. These valves were probably the originals installed with the house (1963), and they just werent working. We also had three bathroom sinks, and the kitchen sink shut-off of the same vintage.We also had an outside faucet whos line ran from the utility bathroom through the garage, and out the side of the garage. The line used was a copper pipe, and the shut-off valve for it was inside the utility room wall with two small louvered doors 24 high that were mostly blocked by the sink. I had a three foot piece of 1 dowel I had designed to reach the shut-off. I had to use it hanging over the sink, leaning upside down, and watching in a mirror and a flashlight in order to turn it off. Even thought I tried to faithfully turn it off before the freeze, I had forgotten one year, and one year I turned it off but must have forgotten to release the pressure and leave the faucet open outside. Well, the pipe in both instances split, and Id fixed it the first time myself, and just hadnt gotten around to repairing it the second.Not knowing who to trust, I looked up HomeAdvisor on-line and contacted them to get recommendations. I got quotes from two firms in the neighborhood of $1500.00 each, and a three to five week lead time. My wife knew Duell from her time as a teller in the bank, and suggested I call them. I told them what we needed done, and they came out that afternoon to see what they needed to do. Their quote was less than 1/2 what the others quoted, and they came two days later to do the jobs.When they came, they discovered they needed more materials to do the job, and one workman went to get them, while the other one went to work replacing the ancient shut-offs with standard 1/4 turn ones (read newest technology).I described the outside line issue above, and when they started to run that line, they had to remove the bathroom sink, and one of the guys climbed into the itty-bitty space ( I still dont know how he fit, he was broad shouldered and muscular) to remove the old line and shutoff and run the new (flexible plastic) line to the outside. They asked me if I wanted the shut-off in that cupboard (are you kidding?) and I said not if they could help it. They installed it in the garage (in plain site and easily reached), and installed a Frost Free Anti-Siphon faucet.With the run for the extra materials (connection lines for two toilets) and all the hassle to install the outside line (and a couple of extra shut-offs to replace the last of the ancient monsters) they were still in and out in three hours, and didnt charge a dime extra.I HIGHLY recommend Duell!
We have called upon Duell Plumbing and Heating for a number of projects at our home. Some of these have been as small as replacing an exterior hose bib, and some as large as plumbing a new laundry room. Each time we have been able to schedule quickly and receive a comprehensive estimate of the scope of work, the required materials, and the cost. These have always come with an explanation for the choice of materials and the rationale for the process to be used. Each project has been completed professionally and the job site has been left cleaner than it was prior to service. You may find the prices at Duell Plumbing and Heating slightly (only slightly) higher than you could find elsewhere. However, the peace of mind that comes from knowing you will receive comprehensive service in a timely manner by trustworthy people is worth the cost. Duell Plumbing and Heating has been my family plumber for the past 7 years and everything they have installed in my home (large and small) is still working just as well as the day it was installed. The whole organization is a pleasure to work with, including the office staff, the technicians, and the Duell family. I highly recommend giving them a call the next time you have a plumbing or heating need.
They were at my house within a half hour of calling for service. Dave and Kyle were very efficient, friendly, and made sure they explained what was happening and what they were doing to fix the issue. I will definitely call them again when I need more work done.
Very good customer service. Staff was experienced and knowledgeable. Looked for ways to help consumer. Cleaned up the work area upon job completion. Although all costs for plumbing are high, Duell was reasonable compared to most. Would recommend to others and plan on using again.Bob Resnick
I have been a Duell Plumbing and Heating customer for years. When I have a problem they are very clear about options to repair or replace. Theyve also been able to handle any emergencies that happen. As a homeowner and landlord, i appreciate their flexibility
They came out with same day service. He sent his boys - one of whom was his son - and did the service fast and efficient. Jared and Kyle were great. Highly recommend.
Great local company! I had a plumbing problem and they came right out and were clean, neat, and courteous. If you are having any issues do not hesitate to call them!
Faulty diverter in shower. Techs isolated the problem immediately and quickly repaired. Fast, friendly, knowledgeable, and efficient.
Responded right away and was early for our appointment, which I was hoping for. Had our toilet fixed up in no time. All round great business.
We had serious drain issues that required multiple visits. The Duell staff worked hard to diagnose and correct the problem. They were extremely courteous and professional.
Dave came over within an hour of my call and took care of my leak right away. Great service.
Rick duell is the plumber money can buy I green up with him and he has the best workers that work for him and they know what they are doing so I give them 100 percent for a business
Very professional and informative. Fixed the problem and helped identify additional potential risks. Thanks! Dave, rick and Kyle were fantastic
Good in good time completed work .
If you want quality work and excellent customer service EVERY time, then you dont want anyone else!!
To keep this review profesional I will just say I was shocked with how much they charged for fixing something that did not fix the issue but may have been a contributer and then quoted an insane amount to then fix the main issue.
These guys went above and beyond to do my job. They showed courage and commitment. Great job guys!!!
Great service. Fixed our problem very quickly and efficiently. Dave was very friendly and professional. Thanks
Wouldnt think twice about using
Great overall experience! On time and easy! Will absolutely use them again in the future!
They come quick, do a good job, and clean up well before they leave.
Loving them. Responsive, reliable, pricing is good.
Mo
Plumbing difficulties very well done 👏✔
Im sorry, I cannot recommend Duell Plumbing.
Great professionals!
Great Company!
Honest and professional
Total reviews rating 4.5
53 Reviews for Duell Plumbing & Heating 2023:
Review №1
2022-03-29Nate and Sam helped to rebuild piping in our master bath. They were very professional, efficient, and kept us informed through the entire process. They were also really great with my large dogs which was a big bonus. I was a new customer and they made it such an easy process for a pretty stressful situation. We will definitely call again. Thank you!!
Review №2
2022-01-26If I could give these guys 10 stars, I would. The owner, Rick, and the 2 techs that helped us were so professional and accommodating, moving things around in their schedule to try to get us heat. Everything was explained to me in detail and it was obvious they are very knowledgeable about their work. They all work very hard, working long 12 hour days to help their customers. Their level of customer service is is at the top and I couldnt ask for a better experience than we got. I will hire them in the future.
Review №3
2022-04-28Had a great experience with Duell Plumbing and Heating. They did great work and managed to work around the town shutting the water off in the middle of the job. Have used them before on previous repairs, such as replacing out hot water heater, and have been very satisfied with the work and clean-up afterwards.
Review №4
2022-05-19We had a gas-fired water heater installed. The guys worked efficiently and quickly. The old unit was moved out and the new one in with no damage to floors or walls. Once installation was completed, I was shown the operation of the unit. All my questions were answered. They left the area spotless. I highly recommend Duell Plumbing and Heating.
Review №5
2021-12-29I had water pouring from my ceiling in my garage because of the water not shutting off in the toilet above. They were able to come the same day and replaced the insides of all three of my toilets so I wouldnt have to worry about any of them developing a leak. The were kind, thorough and patient with all of my questions. I would definitely recommend them!
Review №6
2022-01-14Duell plumbing and heating replaced a toilet and also replaced most of our 70 year old plumbing which was a mess. They were very professional and did a great job. I highly recommend them.Bill and Brenda Hamm.
Review №7
2020-08-14We hired Duell Plumbing while renovating two apartments in our Schenectady rental. Duells price was higher than others bidders (we had a signed contract) but we needed the work completed ASAP. Duell completed the first apartment setting all fixtures, toilet, vanity, sinks etc. and did only a partial completion of the other. After indicating that our permit was expiring (which was untrue) Rick Duell indicated he wanted to be paid in full for an incomplete job. Rick Duell held us financial hostage and would not sign off on the City issued permit (so we could hire another plumber) unless he was paid in full for an incomplete job. Duell Plumbing is an unscrupulous and unprofessional company as well as being rude and insulting! Pictures below is what Duell calls a 100% completed job
Review №8
2022-03-03The owner was not clear about the estimated work cost upfront and the job cost 2x as much as was anticipated. If we would have been aware of this upfront, we would have gotten additional quotes. The work was completed well but the pricing was outrageous. We did get subsequent quotes after the work was done which confirmed the very high pricing.
Review №9
2021-05-20Called Duell on a Monday. They scheduled me for service/review on Wednesday. Plumber was on time and able to give me an estimate on the spot. I said yes to the estimate, and he completed the work immediately. No I need to schedule you a week or two out. Justin was the plumber that came out. Very nice, professional, transparent with the costs of every single item needed to take care of replacing pipe and two leaking shut-offs in the house. Had the whole of it done in a 2-2.5 hours max. I can now water my plants and yard without a bucket to catch dripping water. Their pricing was in-line with one other plumber who bothered to come out, so no price gouging here. You get what you pay for and they did a great job. I was not expecting them to complete work on same day, but they did. Thank you to Justin and Duell Plumbing and Heating!
Review №10
2021-09-21Rick and his team, especially Nate, are amazing, professional, and get the job done. I had them do some water line re routing as well as a pretty urgent basement sump pit pit project, which was done timely and completely to our satisfaction.Would recommend them over anyone in the area everytime, without a doubt