Dunkin in Binghamton
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Binghamton, Broome County, New York, US
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Site: https://locations.dunkindonuts.c...
- Monday:5AM–8PM
- Tuesday:5AM–8PM
- Wednesday:5AM–8PM
- Thursday:5AM–8PM
- Friday:5AM–8PM
- Saturday:5AM–8PM
- Sunday:5AM–8PM
Dunkin in other cities:
My wife and I Pulled up to the window to be cashed out and forgot to ask for an old fashioned donut at the speaker. The employee cashing us out rolled his eyes and sighed and took 2 steps grabbed a donut and handed it through the window and said “the next time you ask to do that they are going to say no and not do it for you at all.” I thought that was entirely rude and we inconvenienced him to add a donut to our order. I’ve worked for Dunkin’ Donuts a long time ago and we have always been taught to NEVER tell a customer NO. 211 Main St Binghamton NY, DO BETTER.
Good quick service. The biggest issue is the parking lot. Its hard to get out if you dont go through the drive through. The drive through during the morning rush causes traffic to pile up in the street as they wait to enter the parking lot. Their infrastructure is just awful.
Slow SLOW Slow. Very slow. At times its quick. Usually I see 3 ppl working when there. Gets really backed up*** Update: 3rd time Ive been here in a row. Easily 20 minute wait. Mine was 35 when I gave up. They got to the point ppl were leaving their cars. Their response, oh, our lobby is closed due to covid (as ppl were leaving with their drinks) OK. Sure. How bout this. How bout giving a s*** about what you are doing. you were warned. When you are late for work, your fault. Advice to u is dont go here if a- youre in a hurry and b- theres no libe. They dont want your buisenes. Kirkwood Dunkin is the only worse restaurant Ive seen in all of my travels.
This Dunkin’ Donuts was busy and scattered in their operations. In the drive thru, I moved to the second window. My boyfriend handed over his card and they charged his card somehow even though they didn’t know our order. She asked us if we ordered two caramel iced lattes. We said nope. She asked if we ordered two vanilla iced coffees. We confirmed that we did not. She began to look frustrated and said the orders are mixed up, never apologized, just demanded that I tell her the order again.As a lot of time had passed, I couldn’t remember my boyfriends order. So as he was re-telling me his order so I could repeat it to her, the employee began to raise her voice telling me that I need to speak up and say it for myself, not him, and proceeded to complain to me very condescendingly how busy they are and how she can’t hear with the mic and how many cars are behind me. At this point I lost my cool and told them that they are being very unprofessional and I couldn’t believe it. I never disrespected them or called them names. Just complained about the situation and how I shouldn’t have to be treated with disrespect because of how busy they are. She said that I am being rude and that she won’t serve me now and that I need to leave. I was so mad I drove off.However, my boyfriend reminded me that he already paid and they just took his money. So he decided he would go inside the store (he is a lot more patient than I am). He waited in the line for 15 minutes and then very politely asked for his food because he paid. The employee remembered that he was with me and started talking badly about me as soon as she saw him. He just said that he didn’t want any drama or issues just wanted what he ordered because he paid for it. She said “no you didn’t” and he ended up having to pull up his mobile bank statement to prove it. She finally gave him his order and she said (Very snotty) “you need to be careful because employees could mess with your food. Also you’re not allowed back here.”So that tells me right there that they could be tampering with peoples food in there (spitting, dropping on the floor, and god knows what else)Order from there at your own risk.
NOT RECOMMENDED: [Failing with the times]Im very Dunkin Disappointed at the decline of the dunkin product brand. When I first visited dunkin years ago you could smell the donuts cooking from outside the restaurant and there were all kinds of fresh donuts to choose from. They have eliminated the inhouse baking and streamlined their operations into something totally different from the DD creation I fell in love with. Many jobs have been eliminated and the D&D that remains is some vendor type coffe operation selling day olds because the fresh ones dont even exist anymore. So sorry that you passed without me realizing it... My D&D is long a thing of the past and Im sad... This generation doesnt realize what they are missing because they dont realize what you once were. So sad and my rate for failing with the times...
I honestly do not know why I order from here.I do my ordering on the on the go app, like 10 mins ahead and every time I get here it is never complete or sometimes even started. I understand they get busy but then I will get here and wait 5 mins before being acknowledged by a worker at the pick-up area then still, never without fail have to go to the register to inquire about my order.Other than that, most times the staff is very friendly.
With the price increase an the horrible new flavor coffee an the hard donuts I paid 6.26 for 6 they should not be hard thanks a bunch main street dunkin in Binghamton ny was a every day customer since dark roast coffee came out ty for the run! Im running to my kitchen now.
If I could give this location zero stars I would! I’ve gone to this location multiple times, and each time they mess up my order. I always get the same thing. I order a Iced French vanilla swirl coffee, a blueberry muffin, and an everything bagel with cream cheese. The coffee was absolutely horrible! The bagel didn’t have any cream cheese, it was just a plain bagel! The second time I went they gave me a bagel with sausage, egg, and cheese. When I clearly ordered a bagel with JUST cream cheese! Then my muffins on multiple occasions was raw in the inside! I’m completely disgusted, by the service in this place! I will be calling the store to speak to the manager! This is money that was wasted on disgusting, incorrect orders!
Pretty slow inside, and the drive thru in the morning is just annoying. They need to improve the design, as it causes traffic problems on the street and intersection. Oh, and wheres all the filling in the donut? Missing.They also refused to fulfill a drink that was ordered through the app (even though it was supposed to be ready upon arrival). They refused because no mask was being worn, even though thats no longer a mandate.
The line for the drive-through is always leading out into the road and difficult to maneuver around. The staff is sometimes friendly, but they often get our order wrong - this last time they messed up our order, fixed it, but that was wrong too, so we had to go inside to clarify our original order which was frustrating. It is incredibly convenient for us - we wouldnt go out of our way to come here.
I love the service here at this location. The staff is always friendly and very helpful. Its always very clean and the wait is usually pretty quick. Going there early in the morning is the only time I would say you may encounter a bit of a wait because they get a lot of business from the people who are on their way to work. Which is understandable. Other than that....Love this place alot. Oh and the doughnuts are always fresh and hot stale tasting like some other places that you may visit
Always great service! Today the guy said jokingly we cant be friends anymore since I have to cook those sandwiches for you! Took me off guard and made me laugh. When got to window the girl at window was smiling and laughing. Great attitudes and made my day! I never have any issues at this Dunkin Donuts. Great food and service!,Keep up great service!!!
Horrible customer service, rude staff, hanging around in the parking lot smoking and yelling/cursing at my husband after they were in the wrong and we were leaving. Dirty facility too, think they should spend the time they use to be rude to customers on picking up a mop or a broom once in a while and wiping down some tables. I love Dunkin but not this one and after this awful experience of customer service at its worst I will never return here again even if I am in the neighborhood. Im also going to share the details of that experience with everyone I know locally too, so that they can be aware of how this location treats people. The only reason this got 1 star is that the coffee I got (the only thing they got right with our order) was good.
Very slow and rude staff. I use the to go order option and every single time my order is not ready. Then when I do finally get it its not what I ordered. Its frustrating when it happens over and over again. I go back because they are the most convenient location for me. All they are is convenient.....
Staff courteous, however one must repeat unusual requests sometimes. Like mine for instance. Med-size hot tea. Two(2) tea bags. Six(6) Equal & about 4-5 creamers. With a spoon no less. Talk about particular. Well, once youre a regular & a known quantity - hey - theyre all over u like flies. Just one fantastic bunch of people working @ the Main St. BGM franchise - if thats politically correct? Only here, only here.
Ive stopped going to this dunkin location.Drive thru what do you want?Me medium coffee pleaseWindow Me hey how are you today?Window $2Me thank you have a great dayWindow *cold dead starePeople have bad days but the coffee was also horrible. Tasted watered down that day and the whole interaction turned me off. If Im paying $2 A day for coffee can it at least be a decent cup? Never again
They always mess up my order. Today I asked for an Angus Steak (with no cheese) on a Cinnamon Raisin bagel and a Turkey Sausage Egg and Cheese sandwich (with no cheese) on a flatbread. They gave me the Angus Steak on a flatbread and they wouldve put cheese in it if I didnt remind them as soon as I noticed. They also gave me the Turkey Sausage in an English Muffin and put cheese in it. Im never coming back.
I have my friend get me coffee from here all the time and this morning we were not pleased. Ill start by saying that my sandwich and one out of my three coffees was made incorrectly, which isnt a big deal right ? Just ask them to remake it, WELLLLLL I would have except the two workers were fighting about how one person never helped and doesnt do anything. All while I wasnt being helped at all. It was very uncomfortable and unprofessional. So I took my wrong coffee and wrong sandwich and left. Do you see my problem?
Asked for almond milk in my latte and the drive thru girl said, Come on really?!?! super bitchy and was pissed when I asked for whipped cream on top. IT SHOWS WHIPPED CREAM IN THE PHOTO?!?! This place never gets orders right theyre super rude and complain anytime you want to customize your order and not just order as is off the menu. I ABSOLUTELY HATE THIS D&D LOCATION! Tear it down and put something more useful here please Binghamton needs it and your workers obviously hate it as well.
The coffee is probably the best coffee anywhere not the cheapest the donuts and baked goods suck I live in Binghamton then Id rather drive across town to the south side and going to Mannys for homemade donuts they are the bomb Dunkin Donuts Big Woods come in a truck from a commissary in Scranton PA usually by the time I get to Binghamton theyre already getting stale
Very poor customer service. An employee gave me the wrong item and when I asked for the correct one she told me that I would have to pay again, though I hadnt eaten what shed given me. Its not my fault that you gave me the wrong thing and I shouldnt have to pay for it.
Total reviews rating 4.1
199 Reviews for Dunkin 2023:
Review №1
2022-06-12Waited 10 minutes for a medium coffee this morning, then a regular customer comes in and gets the same size coffee immediately. When brought to the managers attention she did not care and kept telling me it was because this other customer was a regular haha, what a joke.. yeah she might be a regular, but I have a schedule to keep. Maybe this place needs management training on customer service?
Review №2
2022-05-19I really didnt want to give them 1 star but you have to pick 1. DO NOT GO TO THE DUNKIN ON MAIN STREET IN BINGHAMTON! THEY MAKE THERE WORKERS COME IN TO WORK SICK AND THEY THREATEN THERE EMPLOYEES TO COME TO WORK OR GET FIRED! NOW WOULD YOU WANT A SICK EMPLOYEE TO SERVE YOU? I know I dont!This is food service!
Review №3
2021-12-25So much better than the vestal ave dunks. They pretty much always get my coffee right and if they don’t they fix it without hesitation. At vestal the lady flat out refused to remake my iced coffee. Also has some cool stickers at the drive through window
Review №4
2022-03-06I love dunkin and will never stop going, but this location in particular has very slow service like we were in the drive-through for about 15 minutes.
Review №5
2022-03-04This Dunkin and the one on the vestal parkway are the best. The workers are always nice, the drinks are made right, and they keep the line moving.
Review №6
2022-02-24Kesley is the best she made my coffee so so good I love her always with a smile no matter wat .....
Review №7
2021-11-03The staff at this location work very very hard. They always treat people with kindness and the food and coffee stays on point. Take time to say thank you for all they do. STAFF MEMBERS YOU ARE APPRECIATED THANK YOU FOR STARTING MY MORNING OFF WITH 💕💕💕💕 LOVE!!! KEEP UP THE GOOD WORK.
Review №8
2021-12-03The drive thru is always backed up into the street, but with good reason. I dont drink coffee but my wife swears by theirs, and they always have a good donut selection too.
Review №9
2022-04-16My son likes to get his declairs there along with his frozen mocha coconut coffee.
Review №10
2022-02-25I was doing a moving job and needed my morning fix of caffeine excellent service and very nice service people