Dunn Tire in Batavia
Location on the map
Batavia, Genesee County, New York, US
Health and safety
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We only rent uhaul. Ther guys are great and we have see their work the cards are looking great 👍
Dunn Tire in other cities:
I happy that you guys were able to fix the car , but disappointed to hear that you couldnt rotate the tires being that you had to take the tires off already to do the breaks. The tire rotation should had been free of charge. Courtesy sense I spent over $700.00 for the breaks .Safe to say that Im going to look for another service store in the future.Lenin garcia
Batavia Dunn Tire is always so wonderful. The staff is friendly and the guys get their work done and done right. Never an issue.and again on Monday the 14th, 2022 once again on top of their game, friendly, hardworking and always a pleasure to take our van too.#10 and above in our book
Great experience at Dunn Tire the past four weeks. Had to get new tires for two vehicles, (ouch!) and they were quickly acquired, appointments made, and I was out the door in the time quoted. Very professional and helpful. I felt like I was in great hands at all times.
I called the Batavia Dunn Tire yesterday morning regarding the issues with my tires. They took me in immediately, finished the auto work in less than two hours, and were nothing but respectful and kind throughout the entire experience. I can’t thank their crew enough for being so patient and attending during what would’ve normally been a stressful time for me. The employees who work here are all incredible. I would recommend their services to anyone.
They were okay. Not really professional at all definitely took their time very slow and they forgot to put a cap back on my tires and they tried telling me when I get home I can take the tire off when I have time and put it back on. I said thats not gonna happen and when I spoke to the manager he said yeah we can do that for you Im so sorry. Then when they had to put the cap back on they gave me like attitude and you can tell they werent happy they had to do their job again because they didnt do it right the first time. Only giving two stars because the job got done and they got me an appointment quickly. But as far as everything else idk if I would go back
Only one star because it won’t let me do 0. First I drive to dunn tire to find out there is no dunn tire at the given address on apple maps but instead it is on another street. When I finally make it to dunn tire for my appointment I made online for an inspection, they told me that they didn’t have their inspection guy? I tried calling 2 or 3 times in advance and sat on hold for 10 minutes each time. I asked how I was able to make an appointment for something they couldn’t do and they told me that they call to confirm appointments and would’ve told me not to come in however I received no calls. I asked about how no one answered my phone calls and they asked if I wanted a job because they were shortstaffed? I cannot believe how hard it is to answer a phone these days, give these boys a raise!! This is the second auto place I have went to and they both didn’t have their “inspection guy” but at least the other place told me before I drove all the way out there! Where is my free inspection Dunn Tire??
Corey worked with me when it was discovered that the tire size recommend for my vehicle would not fit. So the tire I chose would not work. Apparently an option was selected that put 18 inch tires on my truck which is not a popular size. Corey found that they had a set of 4 tires the correct size and worked the numbers to get them in my budget.
Went to Dunn Tire to replace a flat tire from a puncture. Very nice to deal with..took about an hour to get the tire replaced. They even put my spare tires away in the trunk. Waiting room is small, 1 chair so be prepared to walk over to Dunkin across the street to hang out while you wait.
Dunn tire in Batavia was probably my best mechanical experience…. The person (male) up front at the desk was the nicest person ever. I am not just saying this bc he got the job done, but bc he was smart and knew his stuff. He even hopped in the bay and helped one of the mechanics put the tires back on my truck to get me out of there faster. Overall Dunn tire in Batavia ny was very professional and very nice. Had no problem and plan on going there in the near future.
This DunnTire in Batavia has to have the best customer service I’ve dealt with. The manger Will who happens to have a great name was very helpful. All employees friendly and even remembered my name and vehicle info. Walk through the door and they already have your stuff entered into the computer. Fast service as well. I would highly recommend this place to anyone.
I absolutely LOVE Dunn Tire! The staff is wonderful! Theyre always in good spirits and patient when I dont understand auto terminology. Plus, they get my car in ASAP and the work is done quickly and efficiently, not to mention for a reasonable price. Ill never go anywhere else unless I have to!
After working a night shift at the hospital I arrived at Dunn tire prior to its official opening. The manager was good enough to take me early and get me out within 45 minutes… The only problem is the tire is still leaking. So the experience was good in regards to being seen, but the results are very poor I will now have to return to Dunn tire to have the tire relooked at as it is still losing air. I’m appreciative to Dunn for normally doing a good job but disappointed that now I have to spend another hour there in order to get my tire fixed. Thank you!
Came in for an oil change, very friendly, professional, prompt. After leaving noticed two bolts from the plate beneath the engine either never made back onto the car or fell out soon after, leaving the plate hanging dangerously close to the ground. I would return, but inspect your vehicles closely when picking them up.
Both employees I spoke with , Will, and I forget the other guy, were both so helpful and informative. My jeep went In on time, which never seems to happen at other places, and the job was done in a timely manner. I will definitely keep coming back to the Batavia store in the future.
The manager (Ed) was very helpful and courteous, not only to myself but to other customers as well, which I witnessed firsthand, while I was there. The total inclusive price for the tires was about the same as the Dunn Tire competitors in the area. The scheduled appointment went off without a hitch and the time projected for completion was right on. Overall the experience was excellent.
My daughter dropped off her car yesterday for an oil change and tire rotation at the Batavia, NY location. I received a courtesy call regarding the type of oil to be used after they discovered the previous oil change (not performed at a Dunn location) used a partially synthetic oil blend when a full synthetic blend is recommended by the automobile manufacturer.Dunn could have assumed which type of oil to use but instead called me to discuss prior to performing the work.I primarily visit this location for all of my cars and have recommended Dunn to family and friends. In an industry where the general consumer could easily be taken advantage of, I have never been misled or urged to purchase additional unnecessary services.I have used Dunn for almost 20 years and will continue to do so.Thank you Dunn Tire!
I made my appointment on line to have my seasonal tires changed. They were right on time. Very pleasant to work with. We encountered a problem with one tire a couple of miles later and when we called the store the manager Mitch, came to my wife’s rescue. Changed the tire. Mitch discovered a small hole caused by road hazard. He was very helpful and professional. I gave Dunn Tire five stars because you didn’t offer six. Highly recommend their products and service.
First because Im women ,I feel I was taken advantage by being force to buy all four tirer when I only want one and because I had my truck toll there because it was closed place and I call few place told me never heard it state regulations to buy all four tirer because money hungry business and soon see a women let take advantage because think women our dumb when not so for your information ,I deserve half of my money because they force me to buy all four due to state regulations when there no honest place so I call buffalo dun tirer and they said never heard such thing ,u have buy four tirer due state regulations so too all women out there ,make sure u bring your husband, boyfriend or men that u can trust because take advantage at bative,ny
What can I say.....thats the reason why I give you guys my business. Your manager yesterday was very nice. The price quote I was given by Josh was amazing. The staff were very respectful of my vehicle while working on it, and did a outstanding job!!!! Keep it up guys at Batavia Dunn Tire👍🏻 Youve DEFINITELY earned my business!!!!!!!!!!
After putting my snow tires on the manager (Will) in Batavia NY called to tell me he broke the arm of my hatch back and that “they don’t perform that kind of work”. when i asked if he could help with repairing it he said “no, i am not helping with one penny of this repair” and “if i didn’t like it i could take it up with Dunn’s lawyers”. Then he hung up on me. i never raised my voice. i never got upset. i remained respectful. The only crime i committed was choosing Dunn tire. i am stuck with the cost of repairing this myself.
The service was fast, and gentleman at the counter was a grumpy no personally guy Id assume ready to go hostile.... Pretty snappy he wants you to wear a mask due to covid but not a hesitation grabbing the cash from me with no gloves.... Anyways be great if he was more friendly or personable.
I experienced stellar service at the Batavia location. They were able to get me in spontaneously after I had to cancel my appointment. I was losing significant air in my front tires (snow tires not purchased from Dunn). Not only did they diagnose and solve the problem quickly but they were careful with my expensive lug nuts (Yeah I’m that guy). And the topper ...they did it at no cost to me! Needless to say I was very impressed, grateful and will be returning in the future. Thank you Dunn Tire Batavia!Mark
I went for a routine oil change and tire rotation. Had immediate great service! I explained my check engine light was on and my car was not starting very well. They checked the codes and took the time to explain what might be the issue. Even though they could not help me by repairing the issue, they did in fact help me be aware of what I needed for my vehicle to be fixed. 5 stars all day!!!
Outstanding customer service.First, they found an unexpected problem, which is generally a red flag for a customer. Second, they were willing to acknowledge that it may have originated out of prior work at another Dunn Tire location. Third, they not only took care of the problem, they went over and above to make things right. The Batavia location is top notch!
Veteran Friendly!!! Outstanding Customer Service and Appreciation. Absolutely fantastic service from every single employee within this location. I was and am truly outdone by the professionalism of this Staff! Above and Beyond Standards! Dunn Tire of Batavia youve created a Forever Fan. Thank You so very much for everything!.
Dunn manager gave us a price quote by phone that was better than a quote we had just gotten from a so called ‘discount’ tire store.Dunn manager kept his word.Dunn manager worked us into the schedule. He had learned we were on our way to Connecticut.Dunn manager called someone back early from lunch break to help with the additional workload to the schedule so that we could quickly get back on the road.
Honest. Great customer service! Too often mechanics try to over charge or straight up find imaginary things that have to be fixed immediately when a woman brings her car in. Im literally waiting for one to tell me I need a new flux capacitor. This place is definitely my go to shop for repairs. Thank you!
The tires didnt look new. They werent shiny like new tires usually are. Made me a little nervous but Dunn has always been good to me so I will trust them. I will say the worker smelled like he needed a bath. When I got in my car it smelled. Luckily, opening the windows helped.
As always the guys at Dunn Tire were right on as far as service and quality of service. Ive purchased many sets of tires from Dunn and they just do a great job with the sale the installation and the customer service after the sale. Its always a five-star experience here at Dunn Tire!
We had just hit left on a road trip when our front tire started making a loud noise. After a short detour to Batavia, the staff at Dunn Tire looked things over, took a test drive, and determined that we had noisy rotors, but that they didnt need immediate attention. We were on our way with peace of mind, at no charge. I also appreciated the safety measures in their shop during the pandemic.
A year ago this would be a 5 star review, but recently my wife had a bit of trouble at a branch we don’t typically use. She got a bit of the “dumb customer routine” trying to schedule the 8000 mile rotation. Be more cautious with your customer service and Dunn will be 5 stars. Good deals and honest service
Zero stars. I will NEVER give these guys my business. If you dont want the backstory skip to the second paragraph....At first I thought that they were pretty much the best because I called everyone around looking for last minute snow tires and they were literally the only ones that had my size in stock. I called on a Monday and they said they couldnt squeeze me in until Tuesday. Fair enough Ill take a day off of work and make it happen. By some miracle of a greater power I got a call from my local tiny little town shop who told me that they just received the exact tire I was looking for and could get me in that day. They got me in and out, AND for a cheaper price than this Dunn tire could do.This is the second paragraph....After finally finding my tire at my local shop for a quicker and cheaper price I called back this Dunn Tire to cancel my previously scheduled appointment. He answers the phone in a hurry and said they were super busy and asked if I could hold. I said yes. He didnt place me on a real hold, he just set the phone down on the counter leaving me to listen to everything going on. He was setting up an appointment with an elderly man. After said elderly man left this employee proceeded to talk to his co-worker about how he didnt want to make the appointment with this man. He gave the customer a lengthy wait time to try and turn him away but he was so easy going he couldnt say no. The employee then proceeded to brag about how he had made $3500 today and didnt want anymore work so he was trying to push customers away because he didnt want to do any more work. He was bragging about how he had 3 phones on hold (me being one of them) and that the 4th phone line just kept ringing. He also spoke of how he hoped his child had a snow day tomorrow so he could call into work because he made enough money today that he didnt need to accept any more jobs. All of this being discussed while I was on hold because they were oh so busy.I finally got a response from the worker trying to be polite. Thank you for holding I apologise for the wait we are extremely busy.I called him out on his BS, cancelled my appointment and will never call here again. I hope my review costs them a few new customers because honest people deserve honest service.......and this is not honest serviceEven if you were the cheapest and fastest (which you werent either of those) I would never consider giving you my business anyway.Good riddance
Fair and fast service got my tire delivered to them in 48 hours .....even though they couldnt get it on the car for me through no fault of their own really.....my car had a lock lug nut on each tire and i bought the car used and well year later now I realize there is no key lug anywhere to be found in the car never was cuz i would have seen it and knew to keep it ....but did not think it would be an issue because they are BMW factory rims they are not aftermarket so i thought they would have a master lug key for bmw ford chevy dodge etc.....and it wouldnt be an issue but it was they didnt have one that fit so ....but I appreciate that they called me before they even attempted to try and get it off because most times u can get em off but it will cause slight scratches on ur rim in the lug hole lip so they called before they tried to get the ok where alot of places would have just tried and denied just to make the money so i appreciate that alot .....they also didnt try n get me to buy a whole set and lie and say o these tires are about shot blah blah blah none of that BS ....even after they called me back and told me they couldn’t get it off after i gave them the ok to try and the slight scratches would be ok cuz it had to be done they didnt try n sell me anything else ....but in the end he got a sale because i bought the tire from the and had to take it else where to get the lock lugs off and tire put on .....so all in all they were good to me no pushy sales ..no trying to get me to buy optional items you NEVER need EVER ....no lying saying i need all new tires and scamming me out of 1400$ just friendly and honest staff i will def try again in the future if i need tires ....after i get the rest of them dumb locking lugs off the tires !!!!!! Always read the fine print and make sure your dealer tire place etc NEVER puts those on uour car to try n trap you into always having to go back to tjem because they do and will do it !!!!!
Courteous, Knowledgeable, timely, way better than Firestone, bought new tires there and they didnt put enough air in them, thus the tires cuped, Firestone people deserve idiot awards, Will Wallen needs a super store or get a management position to help Dunn Tire to grow quicker than it is, Ty
They fixed my tire that had picked up a very large screw. The staff was courteous and professional throughout my visit and they did not charge me for the repair! That was so nice of them, businesses don’t do that anymore! I will be going back to buy my next set of tires there for sure!!!
They got me in right away except they told me my four tires would be changed by 1pm. When I showed up they were just putting the car in the shop at one saying there was an “incident”, finally got the car at 2pm and when I was driving home my sensor in my back right tire is now not working. Finally the tires do not look like they were put on with any kind of care whatsoever.
I was thankful they pointed out some things I needed before I got my alignment so it saved me for near future issues .. Will and his crew at Dunn tire in Batavia NY were fast professional and family friendly . Did great work in fast time and took care of my car issues right away great guys to talk to as well overall great experience thank you Will and crew members at Dunn tire in Batavia hope y’all have a blessed week and thanks again for all your help I truly appreciate it
I would never recommend these guys to anyone. They are trying to make quick cash. I took my car here a week ago they said I would need almost $1000 worth of work to have my car pass inspection which I thought was over priced. They told me that the cost was due to parts for the vehicle. So I took my car elsewhere because I figured the price was way too high. The other garage I took my car to (local shop) looked at the same things they said needed to be replaced and could not find anything wrong with them. Dont waste your time going here.
They scratched, gouged, chipped my new rims. I asked for my old tires back as they are still good shape and they put one of the dirty tires in my back seat of my newly cleaned interior. I’m very disappointed and disgusted with Dunn tire. Manager is trying to find someone to fix rims but no luck so far.
Very professional and accomodating staff. Well explained estimates for future repairs. Skilled mechanics who know what theyre doing and get it done quickly. Great products and quick access to parts that need to be ordered. I would highly reccomend their services in the future.
I came into the store to have my snow tires installed (they are on rims which were also purchased from Dunn)They didnt use the snow tire rim lug nuts and when they realized the error they bkamed me! Then as if to punish me, they stopped working on my tires to work on a car that came in with an appointment. I waited over an hour after that. To summarize, they just needed to swap summer for winter rims. 3hours. Unbelievable!
I had an appointment for tires, I thought I would need to make another appointment for maintenance but they worked it right in and in no time st all my brakes,rotors and oils change along with new tires were done !! They took great care of me and I can trust them fully !!
Have bought 2 set of tires and one set of rims for my 2 vehicles in the last year also just had breaks done on my 2017 dodge ram. take both my vehicles there for oil changes. I have also had an alternator and new battery installed. I took my car in for an oil change and tire rotation this week. When I arrived some new person who I have never had any dealing with, refused to put a fog light in my Chrysler 300C . because I had not bought it there. Over a 20 dollar fog light you have lost my business. Dont care what your policy is, take care of your loyal customers would of been the smart move.
Total bill was $26 higher than quote. I was told they put new gaskets in the TPMS sensors and they always replace them. Having been a customer since 1980, I have to wonder why everything wasnt included in the original quote. When you spend almost $700, is it really necessary?
Confined parking area , all safety precautions when approaching from either entrance. This is an corner facility on a major intersection. All criteria must be met by drivers.The service was cheerful, fully informative, willing to succeed over competitive prices and DIY repair for which I was inbolved in.Rachel first on list for all preliminary service writing and prices.The labor force 05-02-2019 in the bays were following safety practices and don’t be spooked if you hear a horn blown from the bay that means they are backing out and look to verify the safetyThank team Batavia Dunn tire. Tires are pricy no matter where you buy.
Ordered tires crosswind A/T and set up appointment online and within 30 min Jorge called me to let me know that the tires were not in stock but he would call when they came in. Monday night Ed called and set up appointment for Tuesday at 4pm. Took pathfinder in and had tires put on. All pretty seemless except when I got home the tires installed were crosswind H/T tires. Both the order form and receipt clearly say Crosswind A/T 265 tires. Only issue is what I payed for was crosswind A/T $117.98 each. What was put on my pathfinder was crosswind H/T tires at $104.58. That’s $13.40 more I payed for the wrong tires. My fault for not double checking the tires b4 we left the parking lot.
We had a choir that one down on us on our travel trailer and I pulled into town and went to the first tire store that I seen it happen to be across the street from the entire and the guy told me that my trailer wouldnt fit in his Bay and he didnt know how to use a floor jack so I turned around and went across the street to Dunn Tire I got a brand new tire installed in my travel trailer took less than 30 minutes very happy with their work and the price was reasonable I highly recommend that anybody thats on the highway that has a problem stop in and see them John w i e d u w i l t
Dont go here they not only put the wrong tires on my car after I specifically waited longer for them to order what I wanted but then they out old tires on the back leather seats Iof my sports car I also think they were taking lunch in my car radio station was changed and their was a sticky soda like substance pooled on my floor mats now the $1000 tires i bought are supposed to be good for 70000 miles and they lasted less than 10000....trust me take the time to drive to the big city
Bought new wipers and took it here for inspection....they gave me quite a list to fix including replacing torn wiper blades.Didnt even offer an estimate for completing the job... just said failed scraped the sticker and parked it outside😮. Service writer was friendly though 😀
Total reviews rating 4.6
199 Reviews for Dunn Tire 2023:
First time going to Dunn Tire. Had them put on new tires I purchased. It was a busy day at Dunn, but I wasnt in a rush. The guys were polite and talkative (which I appreciate). Got my tires swapped and they balanced them nicely. The price was right! Very happy with the service. I will come back again guaranteed!
I can not say enough with regard to how wonderful they were at Dunn Tire. I have an Audi which is somewhat sensitive to work on with the exception of bringing it to the Audi dealer who has specialized equipment. One of the mechanics, Mike Vasquez, is a mechanic of exceptional skill who replaced my highly sensitive brakes to the point that it was a magic carpet ride when I drove my car home. I was fully assured and secure that my car was in good hands and that my full safety was of the utmost importance. The job was performed in a timely fashion and the price was right too! They have your back at Dunn Tire in Batavia.
I purchased a set of tires from this shop and received excellent service. Both management and service teams was exceptional at delivering customer service. I am please to have gone to this Dunn Tires. I will be going back. Thank you Cory and Brandon you guys rock!
The rotation went fast, but they really need to have their help put seat covers on when moving vehicles. I went to get in and noticed grime marks on edge of seat that weren’t there, along with dirty fingerprints on door. Everything shows on a light beige interior, and pride myself on not having filthy seats and interior. Then I set my elbow on my center console, and it slid off cuz the tech left a nice coating of sweat behind🤮🤮🤮…I took pictures of seat bolsters, don’t think I can post them…
Usually the service here has been great. However this last experience I scheduled my inspection over a week out to make sure I could get in and get it done. I received a call just one day before I was suppose to go in and they tell me they dont do inspections on that day and Id need to reschedule. So to make it work, I agreed to come in on the same day they called me to get it done. I get there, and am told, Well get you right in once we get an empty bay and shouldnt take long. I ended up sitting in the waiting room for almost 2 hours, not a word said to me until the guy came back and told me their machine was down and couldnt inspect my vehicle. Then after telling me theyd contact me to reschedule and comp the inspection, never received a call. So I freed my schedule and sat for 2 hours and didnt even get ny inspection done.
I scheduled an appointment with Corey for new tires and inspection on Wednesday for Friday and unfortunately due to having short staffing at work, I work in healthcare, I was unable to make it. I called the minute I left work Friday and let them know, to which Justin told me it was no problem, and rescheduled me for 3pm Saturday. My husband took my car because once again I got stuck at work. The mechanic was incredibly rude and inappropriate to whatever gentleman was working the front, he came out mid-repair to yell at the gentleman to tell him that he needs to stop scheduling appointments so close to 4pm because he still has an hours worth of work to do - with some obscenity’s thrown in there, and in front of customers. My car never got inspected because the mechanic put my tires on and just left, so now I have to make the time to go back on Monday. Corey and Justin were fantastic, the gentleman working the front on Saturday was polite and well-mannered (My husband didn’t catch his name), they are the only reason I’m giving a 3-star rating today.Edit to add: Paul, the store manager, was fantastic! He rectified the situation immediately, got me in for an inspection and waved the fee due to the inconvenience of having to come back 3 times. When I presented him with the issues regarding the mechanic he assured me that everything would be discussed. Highly recommend, even with my poor first experience.
The Batavia location was very helpful in ordering the specific tires I wanted and did the work at the most convenient time for me and completed it when they said they would. Service better than I was expecting.
I had a 1pm appointment and didnt leave until almost 5p for an alignment. It took them 3 hours before they even brought my car into a bay. What was the point of having an appointment if you dont even look at it for 3 hours?
They were able to fit both vehicles in same day and gave great quick service! Everyone was nice to work with and it was a quick and easy process.
The best experience Ive had in a long time! Will not be going anywhere else for tire related needs