Kerbside pickup
Yes
DXL in Albany
Categories
Location on the map
Albany, Albany County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 518-438-1278
Site: https://stores.dxl.com/us/ny/alb...
Site: https://stores.dxl.com/us/ny/alb...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:12–6PM
DXL in other cities:
Comments (140)
Was in need of new running shoes and was grateful to have a had a few choices, which is rare unless you go the DXL.
Hey Cassandra is my girl! Always have a great experience there with all their sales people.
Great store for individuals that are big and tall.Customer service is great.
My fiancee and I shopped here for him, and the clothes are worth the prices. They are, as the name states, big and tall, and the store is clean and well-kept. Friendly service.
I love this place. Ive been coming here since it was the Casual Male next to the FedEx/Kinkos down the road, and for good reason: Being a big guy aint cheap and can be very frustrating when buying clothes; but when you go to DXL in Albany, you are always treated well, the staff is extremely helpful, they genuinely remember you, and they always do their best to make sure you find what youre looking for, or they order it for you. If there were more stars, Id award them. Seriously.
I can’t say enough wonderful things about this DXL store! My favorite Guest Relations attendant Cassandra greeted me like an old friend! 😇🙏💖I felt so touched that she fondly remembered my husband and I from other visits! The other guest relations attendant Chantelle/Shontel (not sure on spelling 🧐)has a sweet energy and she is very personable 😇😇🙏💖These ladies are amazing and sensitive to the needs of their guests/customers!💖😇🙏🦄The clothes of course are outstanding for the Gentleman that are more majestic than most due to their larger size😇Thank you for exceeding my expectations yet again😇🙏💖You will be welcomed with lots of warmth and cared for during the selection process by these kind and caring Employees 😇🙏💖🦄Thank you for delivering awe and inspiring service💖I can’t wait to pick up my order and say hello again Cassandra and Chantelle 😇🙏💖
I had a wonderful experience today Isha treated me and my wife so well I usually hate shopping for clothing due to my size but not only did she find me the perfect attire she thought us tricks to make sure I was comfortable during the wedding 🙂 thank you so much
My shopping experiences at the DXL location, Wolf Road, Colonie, NY, have all been excellent.The ladies are excellent in helping to identify product, help in getting me to a changing room, where I could try clothes on. They were helpful in advising what looked / fit well, etc.I like DXL clothes a lot.Please give the ladies in the Albany / Colonie store a big “atta boy” for a job well done.
Excellent customer service, always willing to help, all the clothes fit great and their prices are fairly decent.
Came here for a new sports jackets and pants for work. They have a great selection and very talented. John helped me enormously and was extremely knowledgeable regarding all the suits and jackets in the store. He recommended different items for and me hand picked sizes for me. This made my experience feel much more luxurious and comfortable. I felt paid attention to and acknowledged. Everytime I left the fitting room, John would find me two minutes later and asked me how I liked everything. Did I mention they also have a in house tailor that has about a week wait? This first time experience has me a regular.
There was only one person working and she was amazing. Very attentive and interacted with each customer. She was a great friendly lady
Im not sure of the name of the lady that helped me but I went in at about 315 this afternoon Anni had explained what I was looking for an she went out of her way to help me above an beyond I will deff be going back to that store I highly recommend dxl wolf rd across from colonie center for sure stop in they are awsome
I always love coming here. They have what Im looking for and in the sizes that I neeed. The staff are tentative and extremely helpful. I had lost considerable amount of wait and was in need of some new pants for a trip abroad. I had an idea of about what my new size was going to be, but the floor rep was great at suggesting that I get remeasured and even which size would probably fit better. They take their time to assist you and I never feel rushed.
Love this store my husband and I was assisted and Manager Cass was a Gem.
I had the best customer service experience of my life in this store. It was the hottest week in recent memory and my works AC shut down. We have a strict dress code at work and I need some linen pants, or something to help keep me cool. On a whim I called in and THANK GOD I did. An amazing guy named DC answered the phone and he knew exactly what I needed. He said stop in and hed take care of me. I went right after work and DC showed me some awesome pants. Here is the best part. I loved the feel, but the pants were pretty loose in the legs. Less like dress pants more like lounging at home pants. I took them off and said thanks but no thanks. He asked me, Would you try them one again so I could see? I said sure, and anticipated he would give me the hard sell and tell me how good they looked. I put them on, showed him, and he totally agreed with me. THEN seeing how they fit, and knowing what my size was, he went to another corner of the store and found quite literally THE PERFECT PAIR OF PANTS EVER. I was so pleased, this new pair fit perfectly and was just as lite and breezy as the last pair. I bought a few pairs, added some great polo shirts, and have never been happier with a clothes purchase. During this time I had the pleasure of speaking with and getting some great advice and assistance from an equally wonderful man named John. He gave me fantastic style tips and we had a great conversation, then John rang me out while DC went to help the next lucky customer. These pants are a game changer for me, and I plan on buying more in the near future in the other available colors.I want to thank DC and John from the bottom of my heart. I wish I could remember the names of the other 2 women there who were kind as well, but it was DC who saved my life during the hottest week of the year, and John who educated me on style and told me all about the history of the store and how if I ever needed help to just call or stop in. It felt like family. Youve got a customer for life!Thanks again DC and John!! You guys are legends.
I always had trouble finding clothes for myself until I found DXL!
Staff was nice but sad to see that tailoring was not available. Couldnt get the right size, call ahead of time if you need tailoring.
The woman who helped me was a top tier sales associate. She knew what I wanted and what I needed. She even knew what size I was just with a glance. The lady was also very funny and acted like a human. She engaged in conversation with me and made me enjoy my entire experience.
Place was fantastic, huge selection with some really great choice. If youre a larger gentleman like myself Id highly recommend it.
We had the best experience in this store (always a great experience), but tonight the entire staff on shift made my experience one to remember. We walked in looking for some shoes/sneakers. In between working and restocking, the staff were very attentive to my needs as I have a size 15 wide foot. I swear they brought out nearly, if not all they had in stock for me to try on. Then we left with 4 pair! At no point did I feel uncomfortable, they make it as enjoyable and easy as possible. If I could give more stars I would for sure. Thank you guys, for an amazing experience.
Found 2 long sleeve shirts but their selection is not very good. I had to order 2 other shirts from their website. The girl was very nice and helpful. Some dude employee was on the phone talking to a brother no doubt, talking so loud, we couldnt hear each other. She had to tell him 3 times. He needs to wake up.They really need to stock up on long sleeve shirts. Its October people !!
Always a great selection of stylish clothing for plus sized people such as my self. Keep in mind they cater to all budgets. I would stress though for certain designers there is a premium over what you would pay at a department store I assume is due to the extended size range. (Note, if you are in a smaller plus size selection and price may be better at various department stores.)
Pricey shop but has a huge selection of buy now items. No need to order then come back to try on as I am very particular how my clothes fit. They have everything a big guy needs. Quite litteraly everything from socks and shoes to watches to event chairs. Love this place especially now that they have made their own fragrance into a cologne.
Always great customer service. They did a great job picking out some great suggestions for me.
Friendly staff that do their best to help you find what you are looking for. And if they dont have it give really good recommendations in place of it or order it for you.
Everything was great and fine very happy with my pants i have purchases.
Excellent personable service. Stephanie helped me pick out a shirt and tie combo that made me look Fabulous, which is the only F word way youll look after visiting here. Prices were high, but that goes with the territory in a big guys life. Thank you Steph for your help, it was a great time.
Seems like this place is a little hit or miss. Prices are a little high, but not as bad as their sister store (rochester big & tall) and much better quality than their red headed step child (Casual Male) sibling.Staff was helpful, found some nice stuff. Will be my local go to for Business Casual
Relatively good selection for larger mens clothing, however most of it is geared towards the golf-enthusiast/middle-manager crowd which is not my thing. Prices are a good bit higher than elsewhere for similar sized clothes so I prefer to order online and only come here for emergency clothing needs.
Very disappointed with the changes at DXL. A girl asked my name twice and I told her Regina Shoen, she called me Stephanie twice and went to look for my order that had been delivered to the store. She returned and told me it wasnt there. I explained that I had recieved a phone call telling me it WAS there, and that if she looked for MY name I was sure she would find it. She got another clerk to go with her and they found it. I saw a North Face jacket for $160 that I wanted to purchase and I had a 20% coupon I was told I could not use on North Face products. I asked if they still gave military discounts and they told me none of their stores give military discounts, and as a matter of fact I get it at several other locations. I asked of they had gift boxes and they told me only for ties... Last year and the year before I was provided free gift boxes. When you spend hundreds of dollars at a store regularly, and youre willing to pay for larger sized gift boxes why wouldnt they carry them? I attempted to contact customer service through their app... that was a joke. Its like putting together a jig saw puzzle in the dark. Ill start spending my money at Duluth Trading. Better customer service and better quality products, MUCH better warranty on their products as well.
I love coming to dxl. The sales associate John is a great asset to your company.. Never overbearing and blends just enough conversation with suggestive selling. Looking forward to working with him for a suit start to finish
Very helpful and friendly staff. Good deals for larger sizes. Free at home delivery and great variety!
My husband is a big guy, and the selection at DXL always allows him to find what he needs, be it shirts, pants, or tailored jackets. The staff is extremely helpful and friendly. And the coupons are great too!
They make us Fat Guys look good
Im a pretty large fella, and I am constantly looking for any shirt that is tall. DXL is quality, consistency, and most importantly, tall. Not to mention the rewards points and coupons encourages store loyalty
Shopping experience was awesome! The sales associate was very heplful, major plus the store has every size in stock...no ordering.
Employee rushed in front of car...he was late getting to backroom work.In store staff has no interest for customers.Even had to wait to cash out...ready to walk out...Then they tried to get chatty..too lateNo time for uninterested unprofessional staff.
The gentleman who helped us was AMAZING!
Just stopped by and walked by three staff and not even a welcome or hello. I made a trip to this store and after almost 10 minutes walked out. Will give king sizes my business from this store. Was shopping for the year, so they lose A LOT OF MONEY.
Associates working today (didnt grab names because I was in a hurry) both got me taken care of and on my way in about 20 minutes total start to finish so I could make it to the wedding im attending today... Amazing service and professional help thats hard to find these days
Great customer service. Nice selection. Pricey but worth it if you need something in your size.
It doesnt have half the amount of clothes available as opposed to others DXLs i have frequented in FLA. However they do have larger sizes available but the Fashion is less then desirable for me !!
Very personable and helpful staff!
They were very helpful. The blue shirt came from there store. Perfect fit. cant wait for my next trip
Friendly service all needs and sizes in stock will be first choice over catalog
The two girls working at the time I was there where absolutely great
Have a wedding today told the staff what I needed I was measured given options picked what I liked and was out of there in 10 minutes. Awesome service!
They helped me pick out the best fit clothing
Good customer service, and great selection, but you pay for it even with the supposed discounts.
If youre hard to fit , this may be the place. Good selection of excellent quality clothing. This stuff lasts well. Ask for coupon off $.
Way over priced, because I’m tall and need an XLT shirt they want to charge you an ungodly price. I was only there to return my Christmas present but will never return.
Casandra at Albany NY DXL is awesome!!! Helped with picking out and sizing suit for my daughters wedding. Thanks,Jim
The staff is always very helpful, but not pushy. Prices are great considering they have the market wrapped up for bigger guys.
Unhappy with the return I tried to make.Shorts didnt fit. They had 2 micro white stains from something and they wouldnt give me my money back. Now I have a pair of shorts that dont fit. Very unhappy
Love this store (Albany, NY). Awesome products and the best sales associates around.
I Love This Store! They Always Good Customer Service & Always Treats Me Good :-) #TRUEFACTS ♡☆♡ Always Up To Date With The Nice Styles!
Great service, lots of nice clothing. Much to choose from. They are a little pricey.
High quality clothes for fat people, still have my stuff I got here from 2 years ago with only minor fading and no holes with heavy amounts of wearing.
The sales people are wonderful!!!!Very knowledgeable, fun to be around, not stuffy and tend to your needs. Highly recommend!!!
If I could give 0 stars I would, too much to explain. Overall very bad experience. If you want to feel UNCOMFORTABLE shop there.
Friendly staff and very helpful
Best place to buy clothes for a guy on the larger side. They have all the brand names in big sizes that are almost impossible to find elsewhere.
Great clothing options and friendly staff
Friendly people great store lil expensive but good place
Store is excellent...always clean and smells good...selection of clothing is good too, only downside is the prices...otherwise would be a 5 star review
Great service, friendly staff. Good selection of big and tall clothes.
Staff is very helpful. Attentive but not overbearing. Great selection for us big guys!
Mike was amazing! He can give you in a suit last min if you need one.
Im 64 and its hard to find good looking clothes that fit this place has everything I could want
Mike was terrific and extremely helpful. Large prices for large clothes. I need to lose weight.
Not bad I enjoy shopping here. You can find some good things on the clearance racks.
Great place, staff was super helpful in getting me set up with a great suit.
Great staff!!
Great Store. Large Selection of Clothes. Cornell is Terrific! A Big help.
Staff was very helpful in finding clothes for a recent trip that I was taking with family.
Awesome people to work with you on getting clothes. Highly recommend.
Instead of helping you find a suit that fits the sales reps just push their in house tailoring
Large selection of big and tall clothing. Great staff too.
Good selection,great staffIt was a pleasure shopping there.
Really good store for me who are bigger sizes
Staff is always friendly and helpful, but prices are extremely high
A place to go to get the right size clothes for big and tall men. But have a pocket full of $$$$.
I wish I could remember the sales womans name but extremely helpful.
Friendly and helpful service, can be a little expensive, but they do carry top brands.
Awesome people there are very very helpful
Great selection of clothes for the big and tall men in your life.
No one asked if they could help and we seen no one when leaving, except outside smoking.
Very frendly very helpful willing to work with you finding exactly what you need for current and future events
Staff was extremely helpful and considerate.
Great store but nothing fits me
Michael was a great help with my shopping today
Sales Girl was excellent. Price was reasonable.
Got everything I wanted. Thanks for the coupons
Excellent store super friendly staff
Great people to help you find what you are looking for and more
Very accommodating
Good selection, expensive staff is distant and not over the top.
Friendly, helpful staff.
Cheap stuff expensive prices !! Unfortunately they are many other choices
Very nice store, great selection
Selection and great sales staff.
Always friendly and helpful staff.
Salesman was great! Selection was fabulous
Good clothes and selection, but so expensive.
Extremely pricey. Very nice though
Great service
Always a pleasure to buy clothes.
Always great friendly service
Place was empty. Three salespeople. None of them cared.
Poor service and deceptive marketing also exorbitant prices
Nice shop for big and tall
Mens clothing extra large extra pricey
Awesome place and very helpfull.
The selection was amazing
Has clothing that fits the big and tall.
Solid customer service. Thanks Mike!!
Pricy, friendly, poor payment equipment.
High prices / helpful staff
Excellent helpful staff
Excellent customer service
Very helpful employees
Very friendly staff!
Great personal service! !!
Great but expensive
Excellent service.
Nice selection
Amazing service.
Nice stuff
Nice layout
Helpful staff
Total reviews rating 4.5
140 Reviews for DXL 2023:
Review №1
2022-03-07Needed a suit that fit me, I’m a big guy. I was able to find a suit, a tie and a graphic T-shirt that all fits.Time have changed so be prepared to find a tailor to make the final adjustments to your suit.
Review №2
2022-06-02The two women that helped me select a few shirts today made me feel very comfortable and at home in the store. They helped me find exactly what I was looking for and were just super personable, outgoing and friendly. Buying 3x clothing is a hassle and most of the time I feel ashamed to be shopping for larger clothes because every time I purchase something in that size, I feel like I am giving up on losing weight. That NEVER crossed my mind today, I felt like I was shopping at my fighting weight again. Thank you for taking care of me and having so much fun with my little ninja princess. Ladies, you Rock!!!
Review №3
2022-07-22The service was phenomenal. I dont wear dress clothes ever. With a wedding approaching I had to get ready for decided to go here. Well worth it. The gentleman measured me up and got me all set. Well worth the drive. Will definitely have to return again.
Review №4
2022-05-24Love that they have my size extra tall. Love the speciality t-shirts wish they had more. Some stuff is pricy but when your big it’s going to cost you.Well done.
Review №5
2022-07-04John was awesome he really helped my son goddess what we needed to try on found out my good belt toll his oath told us about the sales checked us out quickly couldnt ask for a better sales person
Review №6
2022-02-27Just when I thought customer service was dead, then I shopped at DXL for the first time! Isha and John welcomed me and then provided a level of service that I have not had since visiting a personal tailor by appointment many years ago. They both were able to help me find exactly what I was looking for and made sure that it fit me correctly. I was also helped to save extra money, which in this age, can make a huge difference in the week! I will shop nowhere else. Thank you DXL in Albany!
Review №7
2021-12-28This place is absolutely awesome!!! The 2 wonderful women working here are so amazing. Shantel and Cassandra were just so helpful. I sure hope I have their names right. They got me exactly what I needed. These beautiful black women know their fashion. I loved their customer service. I just cant wait to go back because of them. Thank you both for making my night a positive one!!!
Review №8
2022-01-11When I arrived at the DXL it was extremely close to closing time. I was greeted by a very well spoken and professional sales associate by the name of Chantel. Even though that it was close to closing she was very kind and patient took her time and helping me find unique to my stature. She was A phenomenal fashion sense and a genius when it comes to putting outfits together. My experience was like no other and she made me feel special. Even though it was close to closing she did not rush me in purchasing items. The store was very tidy and clean if you have a chance to visit DXL store on wolf road in Albany stop it stop in and check out sales associate Chantel you will not be disappointed.
Review №9
2022-04-04I work to the manager he was able to help me find the shoes and everything else that I needed was a great help and very friendly
Review №10
2022-03-21They picked out some excellent looking clothes for me and were really helpful