Delivery
Yes
East Hills Chevrolet of Douglaston in Little Neck
Categories
Location on the map
Little Neck, Queens County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 888-439-0425
Site: http://www.easthillschevrolet.com/
Site: http://www.easthillschevrolet.com/
Opening hours
- Monday:10AM–3PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–7PM
- Saturday:9AM–6PM
- Sunday:11AM–5PM
Comments (199)
I recently purchased my first car, Alex was really helpful he made the process very easy and it was a quick process. I was able to get my vehicle and get it registered within one day. Everything was just perfect. Thanks for all you’re help Alex! Looking forward to purchasing another vehicle for my brother again !!
I bought my Trax last June and the buying experience was painless. I did get lost for an hour on my road test and we all had a tremendous laugh after their panic subsided. I thought I would need to commute to work but I pretty much am still working from home, so the mileage hasnt been much. My service experience was quick and efficient when I was there last week. The waiting area was nice as well.
Enough good things can’t be said about my experience purchasing a used truck from this dealership this past weekend and it was all due to the professionalism shown to me by my sales consultant Erik Mendoza. He was upfront, and didn’t play any of the games or BS you would typically expect to deal with when purchasing from a dealership. This dealership, due to Erik’s professionalism,earned a customer and brand ambassador for life. Thank you for the vehicle and pleasurable buying experience.
This particular experience was good because John (the agent who helped me) was very knowledgeable and professional. He called me when the car was ready, and took the time to explain the repairs and the costs associated with them. The service was well done and John was excellent.
One of the best experience I have been too with service for my vehicle.It was my first time at your location for service, from the moment to set the appointment to arrival was excellent.John, was very knowledgeable and super patient, completely honest on the needs for vehicle.Diane cashier was supper quick and friendlyGreat service team you the dealership hasVery welcomingWill definitely be returning and will be servicing with you guys from now on.
Be careful when you buy extended warranty from this people. You sighn tons of paper work there. All their explanation that you will have 72 months/100K miles warranty. Its was my first buying of the car. I signed everything. Now 5 years later I found that my extended warranty finished 2 years ago and I didnt even reached 100k.
I just got my third car from this place. I have been coming to this place since 2013. The customer service is phenomenal! They definitely make sure you get what you want. They dont push cars at you. Sonia is the one that handled my request.
My experience at the dealership was not that good. When I called to make an appointment for an oil change for my 2018 Chevrolet Cruze, I told the person who answered the phone that I have an extended warranty which covers all routine maintenance, including oil changes for the next five years. This person who answered the call seemed to have no idea what I was talking about. First, she said I would need to call back during the week (I called on Saturday 6 - 18 -22) to speak to a service advisor to confirm that my policy was active. I took her advice and called again during the week. This time I spoke to someone by the name of Delia who told me that I would need to contact Zurich, the company which issued the policy, to confirm when my policy expires.This is NOT how anyone treats a loyal customer. Finally, a genuine service advisor called me back to assure me that my visit would be covered.Here is my question: Why should I have to go through hoops to get something I am entitled to get, namely routine service on my car?Earlier this month (Saturday 6 - 4- 22) I went to East Hills to ask about getting a set of four new tires. Abdul, the service technician, said it would cost over $1,100 for four new tires. I showed him a printed estimate from Firestone in Westbury, NY for approximately $800 for the same tires. He said the dealership does not and would not match prices. I wound up getting my new tires from Pep Boys on Northern Boulevard for $775.My next question is this - Why should I go to East Hills for service when I am not going to be treated like family?
I called Alexander Steshenko from Virginia about a Chevy Traverse. He was more than amazing and extremely helpful. He is the best car salesman I have ever worked with. He was open and flexible, which is rare for the car industry. If your looking for a car and live in the mid Atlantic or North East you need to give Alex a call.
Sonia made the buying process from beginning to end so effortless!! She made sure to guide me through the buying process and treated me like a longtime customer. I would definitely recommend Sonia to anyone interested in a Chevrolet. Thank you.
I booked a service appointment with myChevrolet app. Received my confirmation and shortly thereafter received an email confirmation. A text follow up was sent, saying to respond with any questions, so I inquired about the time it would take to address my issue and if I would have the ability to get a loaner vehicle (as my vehicle is still under warranty). I never received a response. Fast forward, I appear at the dealership and was informed that my vehicle may need to be left overnight. I informed the clerk of the abovementioned and was very upset because they had no loaner vehicles. I asked him to get my vehicle back, as I wouldn’t be able to be without my car for the day and that this information should have been relayed when I responded to the received message, so I could better prepare. He told me that I should let the mechanic take a look first and see, so I did. Nearly 4 hours later, my car was completed. The frustration could have been completely avoided with a simple response prior to arriving at the dealership. Ultimately my issue was addressed, which was my main concern.
Thank you Tyler! Without a doubt she made getting my new car such an easy and stress free process. She listened to what I needed and went above and beyond to make it work for me and my family. Thank you so much, Tyler!
My new car broke down with serious transmission issues. I was able to get it towed for free to East hills. I called up and spoke to Gary in the service department. Not only did he assure me a loaner vehicle, it was ready immediately. All the stress of having a new car breakdown was dissolved from dealing with Gary and Laura. I would recommend this place all day long
Sammy was very helpful from start to finish when it comes to shopping for a new car. He helped figure out the best way to trade in my old car & helped me pick the perfect match of a new car for me. He was very attentive to details.
Honestly first time buyer and couldnt have asked for a smooth and easy transaction. Sonia was responsible of making it a nice experience. Highly recommend for future buyers to come see her
Sonia helped me purchase my vehicle. She was absolutely amazing. She literally hand picked my vehicle I am extremely happy with her service and I will recommend her and East Hills Chevrolet to everybody.
I can not express adequately how amazed I was with Erick my rep. I got an incredible deal without the sales tactics usually experienced at dealerships. It was so nice to not have to deal with the anxiety usually associated with buying a new car. Straight shooter, no BS got me out of there the same day. I will insist that all my friends and family see no but him in the future! Erick you just got a customer for life!
I came here to get my first leased car ever. I was helped by Sonia. She contacted me after I first inquire online about a Chevy and worked with me al the way. She is excellent I highly recommend her. She made sure my paper work was in order and helped figure out options on things I did not have at the moment. The finance person is also extremely helpful and will work with you to get you going. Over all an excellent experience. Contact Sonia for your next car
Thank you Sonia, Alex and Jason for making my car buying experience so pleasant. Highly recommend East Hills Chevy!I must add to my original review, after taking ownership of the vehicle, I found that several issues with the inspection of my vehicle before it was released seed to me. I had to return several times due to broken/missing items. Antenna missing, broken rear view mirror, vanity mirror, cargo cover. They need to do a better job making sure ALL equipment works. The rear view is a safety issue and the antenna is basic. Makes me wonder what else is wrong, and how thorough was their inspection. Not as happy as I was when I left the dealership....
My family and I have been coming to East Hills Chevrolet for the past 6 years. The staff is incredibly helpful and friendly. This time, I was helped by Chris and the transaction was quick and painless. Chris went above and beyond to help me and meet my needs. I’m always a happy customer when shopping here and I would recommend this place to anyone looking for good deals and great service.
Sonia helped me and my husband get our equinox. She showed us what we wanted to see, she knew all her information on the cars. She worked with us throughout the whole process. We are so happy now thank you Sonia.
Tyler was great! She got me into a pre owned traverse and made the process very easy for me and my family. I would definitely recommend this dealership and Tyler to friends and family!
My service manager John Jefferys was very attentive to my needs regarding the service of my 2018 Siverado. He was in touch with me during the coarse of the day to keep me up to date on the service.Very kind and courteous staff as well.
Sonia , is the Best , at East Hills Chevrolet , make sure to ask for Her , the best ! Mr. Joe Monti and Jason Finance . Thank you!
Sonia was a great sales person. She wasnt pushy and helped us all the way through the process. Would definitely recommend.
Gary was very helpful and communicated with me throughout the service process as my vehicle sustained damage from an accident. He was true pleasure to work with and made the experience at East Hills Chevrolet enjoyable.
Bought a chevy cruze… tyler was my sales person and she was great and made the sale very easy even went out her way to pick me up in commack! everyone at the dealership there was so great thanks to joe the used car manager, perry the sales manager and jason in finance all around great and I would highly recommend buying a car from here!
Went to the dealer to get a car. I was helped by Erik Mendoza, he was excellent. He explained everything and gave me the best price in the neighborhood
After leaving your facility I had a technician perform a diagnostic on my vehicle and it showed that it is impossible for my vehicle to have passed an inspection, because it still had the Same problem as it did before I brought it to your facility. Therefore I would like to know what did you fix and what bid pay almost twenty nine hundred dollars to you for.
It was truly a pleasure working with sales person Erik from beginning to end he was very helpful & courteous he made my leasing experience super quick & easy, & was straight forward thank you erik for your great service !
What great experience buying vehicle from sonia.c.mitsts was very best in providing everything to make us feel comfortable and make sure we get the vehicle. Best service and best team.. thanks to sonia
The Best Dealer Ever , Sônia and Mr. Joe Monti at East Hills Chevrolet Douglaston , Top customer Sales thank You ! Pre-Owned vehicle best service Ever !
在这里买的车，售后不好。换机油，检车，每次都要等待两个多小时。Every time when you here,whatever oil change or NY state inspection/emission,You have to wait 2 hours here even here’s not busy.This time,after snowing ,I come for a inspection,the tech guy told me I have to change a pair new wiper blade because they can’t clean the windshield to pass the inspection.They asked for 50 for replacement.So I went to Costco and got a pair new blades,doesn’t work either,That’s oily!No business of the wiper blades at all.I wasted a whole afternoon here just for a NY state inspection! So disappointed,I purchased my brand new car here one and a half years ago.They serve lifetime free inspections.I save 10 dollars but waste a whole afternoon.
Erik Mendoza really made my experience in this massive shortage extremely pleasant. If youre looking for a car then definitely go to this guy, super friendly and very easy to talk to
Sonia help my mom buy a car today and she was the best person ever at the dealership and recommend everyone to use her when getting a car at the Chevy dealership here in douglaston at east hills Chevy
Sells person TylerMarie was the best she followed up and was very professional throughout the process. Did all she could to make the process as painless as possible.
Chris was very friendly upon arrival and gave me all the details needed for the maintenance on my car. Service was quicker than expected and check out was a breeze.
Tyler was fantastic with assisting us in the purchase of our Chevy Tahoe. This was a large purchase and she guided us through every challenging aspect of purchasing a vehicle with ease. I would recommend her to anyone looking to purchase a new or used chevy.
The service I asked for went okay. I requested transmission service and 4 wheel drive transfer case service along with NYS vehicle inspection. Service rep. called to advise rear disc pads and rotors needed replacement. I told him that I will go ahead with that service as long as the mechanic shows me the old parts. After seeing how clean the old rotors were and how good the old brake pads were I realized I was scammed. I expressed this in a civil way, but Im displeased with what I experienced.
Update 3I went to the East Hills Chevrolet of Douglaston to change oil today but they told me they can not provide any service for me this time and in the future, because I complaint John Jeffrey. He told me do not come to the store in the future. Is this Chevrolets service? Can you only accept good reviews? When I bought the car, I confirmed that any Chevrolet store can provide service.Why don’t you accept me just because I once complained to John? Is this the East Hills Chevrolet of Douglaston Johns?Update 2I want to explain that Chevrolet did not arrange any interpreter for me before the service.After opened the wheel, John said that there was a charge around $350 . I explained my situation to him and he found a Chinese translator for me. I told him I did not change the tire and no one open it.I think the screw was not fixed when the car leaves the factory。John said he didnt care about it, he would collect money as long as he opened it，John said if I do not want to repair I still need to pay $90, I have no choice at that time and I asked him about the warranty but he did not explain anything.At last he decided charge me$260. He thinks I am a Chinese and he doesn’t want to tell me more. Since the service is provided, he should explain clearly to me.I want to file a complaint against John Jeffrey. I went to the service center because i heard rattling noise coming from the passenger side. I went to east hill Chevrolet and to see what was the cause of this issue. John Jeffery told me the damaged was cause by someone or when changing the tires, however I explained to him that this is a brand new car that I purchased two month ago therefore there is no need to change any tires. So this issue cannot be cause by me or by someone .But a issue with the manufacturers therefore I think this should be cover by warranty. However the sale person refused to listen to me and charge me a huge fee to just to fix the loose nut. Can someone please look into this and I hope to from you in due cause. Than
Thank you very much Alex for assisting us in finding a new car! Great service all around.
I’ve purchased cars in the past from Alex: I came back to him order my Suburban I got my car relatively soonThank you AlexI’ll recommend all my friends to him
Amazing service by Tylermarie. She was very helpful and courteous and answered all my questions clearly and honestly. I felt at ease making the decision to purchase a new vehicle here. Great service.
Had Eddie Rivera help me out with everything from the paperwork to getting the car off the lot. Amazing service and very helpful. Loving the new car. Highly recommend this place!
The dealership is well ran and very clean. Scott is a pleasure to deal with funny and easy-going. I recommend East Hills to anyone who needs a car.
For some reason, my labor fee on my billing for my latest visit was inaccurate. The labor hourly rate is $159.90. The total labor fee was $679.59. With some basic division, it would seem that I spent around 4 hours and 15 minutes (4.25 hours) in the dealership, but I arrived at 9:30 and left at ~12:30. To give them the benefit of the doubt, we can assume that all ~3 hours were used for work, which they were not. In this case, the labor fee would be $479.70 with a full 3 hours of work, which is still around $200 ($199.89) extra paid. When I confronted Gary about this, he claimed that this was menu pricing, though he did not elaborate on this and refused to explain further. This is completely unacceptable and outrageous.
My experience purchasing a car from East Hills Chevrolet was excellent. We worked with Alex through the entire purchase. He was knowledgeable and could answer all of our questions. He kept us well informed without making us feel pressured or rushed.Additionally, Jason diligently works behind the scenes. He was so patient and professional. We greatly appreciated his time and expertise!It was a pleasure working with East Hills Chevrolet and we highly recommend them for your next car purchase.
Purchased a used Chevy Tahoe. Very accommodating staff. Nice looking cars and clean environment. Tyler, my sales person was knowledgeable and more importantly worked very hard to answer questions and respond thru text or phone call during after hours, before hours, and on days that she was off. If you choose East Hills Chevrolet - I’d recommend seeing Tyler without hesitation.
Alex was great, he was funny, Professional and very helpful with my purchase I will absolutely refer my friends to him and to this location love my truck
Went for service on my 2018 Tahoe. I didnt realize that the $59 8 quart oil change special did not include the tire rotation. So I said to the service consultant Amana Ill go to another dealer Because I know chevy dont cross honor coupons. She said you here already no worries Ill discount you for the difference. Made my day hella easy... And with her beautiful smile I wanted to stay anyway as she gave me the perfect reason to.... discounts. Thank you Amana for going above and beyond with your customer service skills.
Tyler and Joe were able to walk me through the process of trading in a car and buying my new ride. Honest and thoughtful and efficient in the way they helped me today. Thankful.
I purchased a preowned Equinox and am thrilled! It rides like it’s brand new and was delivered cleaned and detailed. Scott was really great at explaining everything especially the pros and cons of a preowned car.
Great Place All around, Sales Service & Parts…..Thank you always Gau Rav & Denia of the service department. Also thank you to the entire crew in the service department, great people and employees to be working with, Sales Thanks Erik Mendoza, for helping with this 2016 Chevy Traverse Trade….the Entire Chevrolet of Douglaston just amazing WORK! Thank you……
Erik and Jason were absolutely WONDERFUL! They were kind, patient, thorough, and amazing. We wholeheartedly appreciate the experience they gave our family! THANK YOU:)
Sonia was great! Been buying cars from her for years and years and she’s a great help! Tyler also assisted with my purchase and helped out and she was lovely! I would recommend this dealership, very fast and quick and patient with you. Thanks Sonia and tyler!!!
Had a great experience from beginning to end with Scott’s professionalism getting the new car!Everyone there was very helpful and made the experience painless.
Juan was an amazing dealer that helped me get what I needed at a price I could afford. He was professional and kind. We are so happy with our car and the dealership. This is our 3rd lease through this dealership. Thank you for all your hard work to make things work out Juan!
I had a horrible experience in east hill. they are arrogant, rude, not courteous . they took 10 days to finish my two days job. over charged for my service. I will not suggest any one to go there.I have to state that while I was arguing about their overcharge they kick me out from shop and said they do not need my business and ask not to go there any more.
Go in and ask for Tyler! She was amazing and patient with us and very kind. She helped us find a car after our car was a total loss due to flooding. I also wanna thank Jason the finance manager for also being patient and helping us get a good interest rate! Satisfied is an understament. This dealership is great
All I can say is a bad, bad, bad experience from the wait time to the charges. They’re the sweetest people when you go to give them your business and drop off the car but when it’s time to pick it up it’s a war. I strongly suggest as a normal human being to stay away.
Great showroom to visit and super knowledgeable staff. Thank you Erik for all of your time. I highly recommend speaking with Erik if you are looking for a car!
East Hills Chevrolet was amazing! Juan and Erik were super helpful and the made my visit very comfortable. They kept me laughing and they absolutely knew what they were doing. If you are looking for a car and great service go here and work with Juan and Erik!!
Very pleasant experience leasing a vehicle at this location. It was a pleasure to work with Erik - he was patient, honest, and professional and made the experience seamless!
As far as customer service it is 5 stars but I had a pretty bad experience with the technical aspect. Went in to have my truck looked at because of shaking/shudder. I knew it was a torque converter or transfer case issue so I mentioned it to service rep. Really nice guy, said hell relay the info to the tech. Apparently the tech could not replicate the shaking the vehicle was producing at low speeds. Now, I am not a mechanic, more of a weekend wrencher, but when I was told to do a tune up to solve the issue with the shaking I was extremely disappointed. So I went to a different Chevy dealer three days later. At this new dealership, I pointed out that my torque converter or transfer case was the issue. This new dealer actually listened to me and, surprise surprise, the torque converter needed to be replaced. But wait, there is more. When the pan was taken out to replace the torque converter they noticed metal shavings inside the transmission. Upon further inspection there were numerous gears that were damaged.It so happens that I had a transmission oil flush done at East Hills three or four weeks prior. Like I said, I am no mechanic, but I know when you replace fluids you see what residue is in the old fluid. Granted, very small amounts of metal debris is acceptable during a fluid change. But not to the like that was in my transmission.I hope East Hills does the right thing and has their techs brush up on transmission servicing cause after my last experience there I cant say I want to go back.
Gary was great. They accommodated my appointment last minutes and patched my tire so I was good to go!
Will never purchase a vehicle or get service done at East Hills, and I implore you to find somewhere else for your purchase and repair needs.Bought a used electric vehicle in late July with less than 25k miles on it. Within a day of driving it, I realized there was a major issue with the vehicles battery. Was told everything was in working order before buying, clearly not the case. Returned the car for service, no loaner was provided on the day I returned it, refused to pay for transportation or give me a lift home. Had to return another day to get a loaner.Asked me to return two loaner vehicles with less than 24 hours notice in the middle of the work week. Has anyone here ever worked a job outside of a car dealership?Vehicle sat at the dealership for 154 days with no repair performed. Not a single phone call from technicians with an update. Every time I asked to be called back, I never received a call back. Every time I asked for a copy of paperwork like a loaner agreement, never received it. Was told itd be a 50-70 day wait from when I dropped it off due to a recall -- great, not their fault. What happened next is most definitely their fault.In late October, the order for my part was cancelled. No one informed me. Why was the order for the part cancelled? East Hills did not have the appropriate equipment to handle the repair. No one told me the part order was cancelled, no one told me they wouldnt be able to do the repair. My car sat on their lot for 2 more months until I learned directly from General Motors that they will not be receiving the part and do not have the equipment to perform it. I called every two weeks asking for an update on the part and it was always its on its way, weve ordered it, were waiting.I had to find another dealer to perform the repair and arrange for the vehicle to get towed. Another dealer had the part ordered and received in 5 days and performed the repair in 24 hours. Service manager admitted that they knew the part wasnt coming and they wouldnt be able to do it since October. I couldve had this car repaired 2.5 months ago if anyone had been forthcoming. Took 4.5 months before a manager would talk to me.Absolutely unacceptable business practices. The lack of professionalism is astounding. No care is made to ensure vehicles are in working order apparently. No one can give you a call back. No one will admit to not being able to do what theyve told you they will. Take your business elsewhere.
Had a wonderful experience at this dealership all thanks to Erik. Erik was definitely a pleasure to work with from the moment he took in consideration what I was looking for. Made the whole process pretty simple and had such a great personality and hospitality. Honestly couldnt have had a better experience at East Hills dealership and Thank you again Erik for the Traverse.
Just left a deposit on my new Buick!Thank you AlexWill pick it up tomorrowHe went above and beyond to get it done
I rarely post any reviews on Google but wanted to acknowledge my great experience recently with East Hills Chevrolet. I hate having to go to auto dealers because it ends up taking up half your day so I started the process on their website. Chris Ng then worked with me by e-mail, on the phone and by text to so that everything would be ready when I came. By the time I came in for my appointment, it took less than an hour before I picked up my new vehicle and was on the road. They were upfront with all the pricing and everything was laid out beforehand. Chris, Jason in finance and the entire staff were total pros. Thank you.
I just bought my first car from East Hills Chevrolet. I was a nervous, first time car buyer and Sammy made me very comfortable. I wasnt pressured in to anything and everything about the cost of the car was upfront and honest. Sammy went above and beyond to even make sure to help me set up my iPhone to work with the cars system etc. I would highly recommend this dealership and especially Sammy.
We went in on Sunday to look at our options for when my lease is up in July, walked out with a new car on Monday because we were waiting on the bank to finalize the loan and it was late on a Sunday when we went. We had a great experience at East Hills Chevy, Alex our salesman was amazing, he had everything ready for us on Monday so we did not have to spend hours at the dealership. Top Notch Service, amazing and friendly staff members. I highly recommend, will visit again when its time to purchase another vehicle.
Gary and the entire team were very prompt and most helpful. Gary answered all my questions and made me feel welcome at the service center
They have a best service adviser Gary and also thank you the mechanic also very good, Because of that Im going there.
Thanks Erik, bought a trail blazer here and it was the best price I could get! Definitely go here and no where else.
I was in the market for a new lease and stopped by here. My salesman, Chris, was incredibly kind and helpful!!! After going to other dealerships and having bad experiences, working with East Hills Chevrolet and Chris was a no-headache process! He was so patient and made himself available throughout the entire purchasing process. Incredibly thankful for this experience and so happy with my new car! I would definitely recommend shopping here, or at least with Chris. He definitely puts his customers first! Thanks(:
You can add The worst to any of the following: customer service, sales people (mine was Tyler), finance people, willingness to help solve the problem... Simply horrible company to deal with!!
I was treated very nicely at the service department and they guaranteed that my car troubles would be fixed.
I did my 1st oil change here. Made my appointment at 11am. He says it will be done around one half to two hours, but I said to him that I was in a rush to pick up my kids. So he said he would try his best. By 11.45am my car is ready to go. Very happy with the service... bravoooo
I just bought a Dodge Journey Crossroads from Tyler at East Hills Chevy. Tyler was absolutely amazing and very helpful!! She was honest with me and made me feel very comfortable!! She wasnt pushy or aggressive trying to make a sale. This was by far the best experience Ive ever had at a car dealership and thats all thanks to Tyler!! Amazing customer service and I will definitely recommend Tyler at East Hills Chevy to anyone looking to buy a car!!
We picked our new car up on a Sat. it was a little crazy but Scott V. handled it with ease. We usually deal with Joyce but she was out and Scott was a pro with all of the details and there were many. I think this was our 4th car we have leased with East Hills and never had a bad experience. If we do it again I will never think twice about going back to East Hills it was a very nice experience.
Alex S. is one of the best car salesman I’ve dealt with. As a first time car buyer, he was honest, knowledgeable, and very attentive to my questions and concerns. Didn’t try any gimmicks (because I did extensive research to prep myself for the purchase) and made the car buying process easy for me. Thank you so much for everything!
We have never had a better experience purchasing a car. Start to finish we were treated like family. Working with Sonia was was a pleasure, she made the entire process seamless and we have walked away with a new friend. Jason in the finance department was beyond friendly, accommodating and above all I walked out the door knowing that I wouldn’t have gotten a better deal anywhere else. His honesty and guidance throughout the process was A+++. Thank you East Hills Chevy!!
Alex S at Douglaston chevy is amazing. He is patient, knowledgeable and a true asset to the Chevrolet company. All Sales Associates should as great as he was. As a customer I was completely satisfied with the service he provided and the car we purchased. Everyone should ask for Alex when shopping for a car at Douglaston Chevrolet.
Worked with Tyler to lease a new Traverse. Great customer service and great salesperson, would highly recommend!
After having a few bad experiences shopping around for a car, I finally went to Chevy in East hills. Erik Mendoza was my salesman. Erik was very professional and polite. I never felt rushed or pressure. He went over everything I needed to know as it was my first time leasing. He made the process quick and easy. Overall a great experience.
My father traded in his Suburban for a Silverado, and this is the only place he would go to. Alex is absolutely amazing, courteous, and knowledgeable. He has been and will be our go-to person whenever it’s time for a new car. Great team of people!
I wanted to share my wonderful experience purchasing an equinox from Scott Vigoda and East Hills Chevy. This was my first time buying a chevy and knew little about them but Scott made the experience a great one! He was patient and extremely knowledgeable. I love my equinox, it’s the perfect size and runs great.
Scheduling first service for my vehicle on line was easy, followed up with a confirming call from the service dept was great and the drop off, servicing and pick up were within the time frame given. All very comfortable and a pleasurable experience.
Eddie Rivera was phenomenal. Found me exactly what I was looking for, and totally in love with my new car. I never drove a Chevy, and was dedicated to a different brand, but with his patience and expertise, he was awesome. The entire staff made everything quick and efficient, especially necessary during COVID. I cannot recommend enough.
Scott Vigoda is honest and transparent. No gimmicks, no surprises. He takes the anxiety out of the purchasing a used vehicle. I knew exactly what I was getting at what price. East Hills is fortunate to have someone like him.
Recently i brought my trail blazer to East Hills Chevy Service department for a oil change . I dropped the car off Chris and his staff in the service department were extremely helpful. My truck was ready within two hours they called me to come in and pick it up . I was very satisfied when i left .I will definite recommend my friends and family to them
Was told oil change would be 89.95. When I picked up vehicle I was charged 99.95 and did not realize until I left. I responded to the follow up text message and never received response. The oil change was also advertised online for 89.95.
I had a 2014 Chevy Suburban and it was about time I switched up my vehicle. I went to East Hills Chevrolet and I was taken care by my buddy Juan Nadal. (Whom I dealt with before. My 2014 model was previously purchased through Juan as well.) We managed to get me into a brand new 2018 Model Suburban LT and it has been well worth every penny. Juan was exceptionally helpful with all the details concerning the new vehicle. Thanks again Juan 👍🏼.
Our sales man was Sammy. He was very patience as we chose our new family car. I also want to thank Jasón for answering all my financial questions and being so kind to my kids. These two people are the best and we are satisfied customers.
I bought a car recently, and Scott helped me , I just want to say Thank you very much Scott , I love my car,He is a nicest person I ever meet!He explained everything to me and it was a good deal!Definitely will refer my friends to him !
I recently purchased from used cars department. Manager was very helpful, knowledgeable and honest. I will certainly be recommending your dealership from now on. I felt very comfortable and confident I got the best deal on my Chevy. So Happy, its a real smooth ride. Enjoy driving it.
Worked with Chris who was incredibly helpful during the whole process. Helped me find exactly what I was looking for.
Tyler was a great salesperson. However, the dealership could have made it a much smoother process. They do too much documentation on paper as opposed to electronically. This included me having to wait about 10 days for a piece of mail showing that the lien on the car I wanted to purchase was paid. This was after I paid my initial deposit. I don’t understand why this couldn’t be provided via e-mail in some way. Also, between that day and the day that I officially purchased the car, approximately 250 miles were put onto it and no one seemed to have an explanation for that. That was particularly annoying.
Chris was an awesome guy, very friendly and approachable. No pressure at all. Much appreciated 🙂
I had a lot of anxiety about buying a used car and having to deal with used car dealers; however, Chris was different and made this process absolutely painless! He was not pushy at all and was very patient with me. I highly recommend! Ask for Chris.
If youre a woman, dont work with Scott. Choose any other sales person. Hes incredibly condescending. It was a TERRIBLE buying experience. He told my mom to stop talking and was just so obviously disgusted with us b/c we were women. He would never treat a man the way he treated us. I love my Tahoe, and wanted the truck which is why I tolerated it. He should be fired, or at least not allowed to work with women. He also complained about people that dont speak English which was very inappropriate.Ive been shopping for a Tahoe for months and have only worked with female sales reps to avoid EXACTLY what happened. Even the finance guy was embarrassed (he was awesome btw). When we went into the finance guys office Scott was very loudly mocking us from his desk.My mom and I left absolutely appalled by Scotts behavior and I see in these 4-5 star reviews that none of them are for Scott. Perhaps he should be taken off the sales floor. I am truly saddened the commission for the vehicle went to him.Do better Scott. There is no room in this world for men like you.
Great buying experience. There was an insurance issue, but Alex gave me a good advise how to handle it right way. He managed a great deal for me and I drove home my brand new Equinox. Alex is knowledgable and experienced specialist, he made sure there are no questions left unanswered. Highly recommend.
Alex was our sales person he was great . He’s very personable and organized which made my husband happy, that someone actually followed through with the paperwork making a smooth and easy transition . I wasn’t sure what I was looking for a traverse or a bigger truck . Alex showed us options and prices . Was not sure on a color but when he was showing us vehicles i liked black on black blackout package but we saw a white Traverse knew that was the one it had everything I was looking for. With all the bells and whistles. Alex was so spot on that my husband went back to him for a another vehicle. It’s nice to know that they are still people out there who are confident and organized in there job.
I went to East hills Chevrolet of Douglaston and was helped out by Tyler. She was very patient and helpful in helping my mom find a car perfect for her. This was her first sale and she did amazing. It was a busy day at this dealer and we were greeted right away by Sonia and we were then helped by Tyler and Juan. I greatly recommend this dealership and the people in it.
Sammy is a very pleasant salesman. He spent two days helping me and my son purchase a 2018 Chevrolet Equinox. My son needed it expedited in order to return to college, after losing his vehicle in an accident. He even got the car ready for the final release, as the service people were unavailable to take care of it. My son now has a beautiful loaded car and we are very happy!
When it comes buying a car I always find myself going back to East Hill Chevrolet because of my Sonia! I met Sonia in 2012 when I bought my Suburban and she was awesome, she explained everything in details she was not pushy I felt comfortable with her. I sent my brother to her he purchased his Chevy Traverse through her, my daughter ‘s Chevy Malibu was purchased through her. Now my oldest daughter is about to get her car and of course we went to see Sonia yesterday and as always she does her best to give us the best deal!! If you are looking for a car I highly recommend you go see Sonia she is the best!
We purchased a truck about 2 weeks ago from there. Scott has been nothing short of exceptional. He was very professional, knowledgeable, and did not pressure us into buying a vehicle. We are definitely using them for our next purchase in the future.
Was at your service center. Gary went over and beyond to assist me as quickly as he did. Thank you to Gary and all the service persons there.
John in service and his manager were awesome communicating and the mechanics found the problem right away. The fact that you had the parts was great and not common today. I just had a conversation with a friend who is a chevy owner from out east and told him about you guys and he will be stopping in.
I am more than satisfied with my experience. From the moment I walked in I was greeted with hospitality and respect and helped promptly. My salesperson Sammy was a pleasure and super helpful helping me pick a vehicle. Once I decided on one and was going thru the approval process, I ran into slight delays due to proof of income; but Jason (Finance Manager) worked diligently for me and got me approved!
Highly recommend! Walked in on a whim. We were really hesitant as first time leased vehicle owners; however, Erik Mendoza was amazing. He made the whole process quick and easy. He was highly knowledgeable and made us feel confident with our decision. If you’re in the market for a vehicle you must check them out. Ask for Erik!
Hello my I just got a 2018 Malibu. It runs, looks, and feels perfect. My sales agent was Alex. He is knowledgable, efficient, and very pleasant. Please ask for him if you are ever at East Hills.
I was second on line for my service, but I was still here for 3 hrs. They either need to get more workers and need to speed it up because it shouldnt take that long for an oil changeI need to update, I went to car service for oil change and it took 4hrs wow, i really need to call chevyNew update, I bought the car because the salesman told me all the perk, anyone buying a car, make sure any statement they make is true, my family have bought 2 cars from this place, and 6 cars from Chevy since 2000. I wish Chevy can do what is right and keep their word. I will soon buy a new car again, but not shore it will be them, but again I like Chevy car, but can I trust them. Them lying to sell the car was a win for them, I guess. I hope they can make it right and keep their word, but again chances of that happening is slim.
My 2nd truck from East Hills and from Alex.He is great and he definitely knows his stuff.Ask for him he knows everything about TLC business.He knows a lot and a lot of tlc drivers knows him too.Alex thank you
We want to thank Tyler for being patient with us on our purchase with a Chevy Traverse. I love how Tyler made us feel at home and welcomed us in, listened to us and also helped us with as much she could. Most definitely would recommend a friend to buy from this place . Everyone was nice and accommodating.
We came to this location to purchase a brand new car. We walked in and walked out due to the first salesman who was a used car salesman. I received a call 10 minutes later by Alex, he was extremely understanding & very eager to work with me. He could not stop apologizing for our first experience. Needless to say with his support, patient & undivided attention, we bought a car on the spot. Alex made sure to get everything I wanted in my Chevy Blazer and he delivered within 2 days. HIGHLY recommend Alex at East Hills Chevy!!!!! He is the absolute best and has an amazing personality!!!
They are very helpful respectable salesmen. They also have a great service team. Andre in service was very helpful, provides great customer service, and truly cares about your time and service needs. There are many Chevrolet dealerships to choose from, this one sets the bar.
I had such an amazing experience here. Alex and Tyler were super attentive, quick and HONEST. They were very transparent and explained everything in detail. They made my car buying experience painless. I would 100% recommend Douglaston Chevrolet.
My husband Rey got a car with the salesperson Alex and he has never been happier. He was beyond pleased with the experience and Alex has been a great help since purchasing the car. Both my daughter and myself will be going to get cars with Alex. Thank you so much for making this the first ever enjoyable car buying experience
I appreciate Tyler and Gary helped me find the best car fitting my family love their customer service!!!!
I just got my first lease car and had a great experience with Erik Mendoza, he explained everything. He did the best to make a smooth process of it. I am so grateful and satisfied with the experience i had.
My husband and I have been customers of East Hills Chevy in Douglaston for over 10 years. During that time we have had the pleasure of dealing with your sales person Juan Nadal. He has always been courteous, efficient and worked with us for the best vehicle and deal. As a result we have leased or purchased over 12 cars for ourselves and family members. During our current new lease we worked with both Juan and Chris NG. Both were terrific. Thanks also to Jason in the business office ...a real gentleman. We look forward to many more years and cars with East Hills. Thank YOU Juan and Chris....Connie and Tom
Juan Nadal was my salesperson and he was Absolutely AMAZING!!! He was very knowledgeable, attentive and very personable. He listened to what I wanted and went above and beyond for me!! He kept me abreast of everything and he made me feel like I was his only client. If youre looking to purchase or lease ask for Juan....You will NOT regret it!!! Julie helped with the final paperwork and she was pretty cool too!I WOULD DEFINITELY RECOMMEND!!!Happy New Owner of a 2021 TahoeThanks for Everything Juan and East Hills Of Douglaston!!!
I recently bought 2017 Chevrolet Equinox here and was helped out by Sammy. He was extremely helpful and was nothing but kind the entire time. While we were finishing up paperwork, he was kind enough to get the car washed and detailed a second time (even though the car was just cleaned and arrived on the lot a few days prior). He was very thorough in all explanations and made sure we had all information before buying a certified pre-owned vehicle. Nothing but the best to him.
My car broke down near East hills Chevrolet of Douglaston so it got towed here to be fixed. When I left the car, I was told It would take 2-3 days for an answer. I left my car and had to get a rental car to get me through what I thought would be a few days. Every time that I called to check the status of my vehicle, I was given a different answer by my service advisor Amana. At first she said it was a transmission issue that was being fixed, then days later said they didnt know what the issue was and hadnt started working on It yet, then told me a date it would be ready. When I called to verify this date with her, she acted as if she never said that to me. Long story short- my car was there for 17 days and had NO work done to It. I had to pay over $1,000 for a rental car simply because this dealership failed to handle the situation properly. If I had known what a nightmare this would have been, I would have paid to have my car towed to my Chevrolet in New Jersey. Please avoid this place at all costs!
Amana was great in terms of customer service and worked with me on getting the best possible pricing for my oil change and inspection so would love to work with her again next time!However, the only reason I didn’t rate this 5 stars is because of the serviceman who scuffed up the front lip of my corvette while returning it. Anisa noticed this right away and promised to follow up with management so I’m very grateful for that. Still waiting for this to be resolved…
I have been loyal Chevy driver since I was 17yrs old. Great sales people.
My husband and I just got our new trailblazer and Alex at East hills went above and beyond to help us find the car we want. He really looks out for his customers! We love our car! We had an amazing experience and we appreciate Alex so much there! THANK YOU!
Once again east hills Chevrolet proof that they are the best dealership to do any business with!!!! after two chevrolet trax that we leased and an equinox that we bought (in 2016) and trade back for a 2020 chevy Blazer RS ... now we leased a 2021 equinox. this is the FIFTH time that we doing business with this dealership!!all thanks to Alex that doesn’t stop to amaze us with his care and the personal warm service that we get as soon as we step through the door. and while we waiting for the process to happen we see how he treats other customers and the way he dedicates his attention... this sales person will do his best to get you the deal you want and to make sure that you will be happy with your purchase and all the service around it!!the new cars sales team they all outstanding and there are only good things to say!!they truly amazing team and you will NOT be disappointed at this place!!we will keep coming with our future needs and i’m sure we will leave happy again !!thank you all for excellent service, many thanks to Alex for all his help and the way he made this happen all on the same day !!
The customer service representative was very attentive to my concerns and I was taken care of in a very timely manner.
Had a great leasing experience at East hills with salesman Juan Nadal. He took care of the details ahead of time so we would have to spend minimal time in the dealership. He also worked with me until I was able to get the deal I needed on a Colorado. This is the first of two vehicles that I am getting through East Hills and Juan. Juan has been extremely helpful in getting the accessories I needed for the Colorado. Would highly recommend Juan Nadal to anyone looking for a vehicle.
Ive been doing business with East hills Chevy of Douglaston for a few years and Ive just gotten a truck from sales associate Alex Steshenko. Hes amazing, very helpful and attentive. I had no trouble getting this vehicle as he was helpful every step of the way and handled my concerns in a timely & professional manner. I will 100% recommend Alex hes the greatest!
My husband and I leased a trax and we couldnt be happier. This is our first time leasing and our experience was nothing but outstanding. Sonia was amazing.. since the first time my husband called to get information Sonia gave him the best service; she made getting the car a very easy and smooth process. She was patient, knowledgeable, sweet and answered all our questions. We felt very comfortable talking to her and i loved the fact she was not in a rush. I felt like she had the best interest for us. If you want great service do yourself a favor and go see Sonia; you wont regret it and i guarantee you will leave with a car you will love like we love ours.
Very friendly Staff - I usually like to deal with Gaurav because he is very approachable and understandable.
Scott was great with us. Once our girls got here he gave them two balloons so we can be peacefully in the dealership buying a car. He was very knowledgable on the chevy cars and what i wanted. He found the color i desired, he was even offering to put in the sunroof cause thats what i wanted in my first car as well. I appreciate their great customer service! And if i need a chevy i would recommend someone to come here.
Bought my car with the help of Chris Ng and he answered all of my questions! So happy with my experience!
I have bought 2 cars in the last year from East Hills Chevy and have had a wonderful experience with both the sales and service departments. Alex S., in sales, was an absolute pleasure to work with. He answered all my questions and concerns. Juan C., in service, makes it very clear the awesome customer service continues long after you’ve bought a car. Thanks East Hills Chevy!
Charles Robertson is an absolute gentleman. He is the most helpful, friendly, and hard working man I have meet in my quest for the best deal on my Chevrolet Suburban. He listened to me carefully, found the perfect match for my needs and gave me the best deal. He hustled to make me and my husband very happy. We were fortunate to walk into his new car showroom.
My husband Richard and I went in just to look at the Chevy Tahoes that they have, Sonia was very welcoming from the minute we walked in. She was knowledgeable, attentive and very personable. Obviously, she listened to what we wanted and went above and beyond, thanks to Joe as well.Sonia answered all our questions and made sure we were comfortable with our purchase. She patiently explained all the new features and even call and set up On Star.Thank you Sonia! Job well done!I would DEFINITELY RECOMMEND! 👍
I just purchased my first Chevy from Juan N. He was professional, polite and an amazing salesperson! Thank you Juan for being so attentive. He went above & beyond locating a specific vehicle that I wanted. He listened to exactly what I was looking for in a car and helped me choose the right car for me, a beautiful 2020 equinox! I will definitely recommend him to everyone I know. I will be a return customer, for sure!
The best experience I had ever buying a car!!! My man Jay Cooper is the best salesman I ever dealt with. I was in and out with a brand new truck within 24 hours. This guy did not fail me once!! Even gave me his cell to keep in touch throughout the process. Couldn’t be more thankful for a smooth and easy process. Definitely recommend to anybody looking for a new or used car!! Best service ever 👍🏼
John was very pleasant, attentive and helpful. Will definitely be back.
My experience at East Hills Chevrolet with Tylermarie was terrific!She made the transition from my leased 2018 Equinox to a new one easy, and provided very professional and courteous customer service.I would recommend Tylermarie and East Hills to family and friends!Thank you very much!
Erik was amazing! he not only helped me through the process of buying a new car but he made me feel at ease bc you know how some dealers can be. he truly made me so comfortable and made the process so easy! thanks so much erik I would def recommend him.
Scott Vigoda is a exemplary salesperson who cares greatly about the satisfaction of the customer. Happy holidays to Scott and East Hills.
Called in thursday with out appointment and had the pleasure to get Tyler as a sales representative. Where she brought over the chevy traverse i was intrested in from another location quickly, So me and my family may have a chance to view it on the same day she was very helpful, well spoken, welcoming and friendly. As well as everyone in the dealership. Tyler hospitality and her willingness to help in anway she could as well as patience with working with us made the difference between making our purchase. Happy to say I walked out with a traverse and will recommend others to find there next car here.
Just got my brand new 2022 Camaro today, Sonia was my salesperson and she was great. Such a great and exciting experience
Over a month ago I bought a Dodge Durango RT at East Hills Chevy. Sammy was absolutely amazing and very helpful!! He was honest with me and made me feel very comfortable!! He wasnt pushy or aggressive trying to make a sale. This was by far the best experience Ive ever had at a car dealership and thats all thanks to Sammy!! Amazing customer service and I will definitely recommend Sammy at East Hills Chevy to anyone looking to buy a car!! Thanks yall.
Chris Ng was a superb salesman. He helped me pick out the perfect car to lease. He was very informative and answered all of my questions about my new lease. I would highly recommend him as a salesperson.
After having a horrible experience dealing with toyota financial, after 10+ years, my boyfriend and I decided to stop in at Chevy Douglaston after my neighbor had recommended them. I went in not knowing if I wanted to lease or buy, one car or two. We sat down with Sonia, gave her all our options and she really listened to us and was able to give us exactly what we wanted —even though we didn’t know what that was when we got there!! Everyone was very friendly, even our financial person, Julie, had us laughing. I am pleasantly surprised with how well everything went today and look forward to driving our Chevy for years to come!
Mr. Charles Roberson is a great salesman. He takes time to explain all your options, didn’t apply any pressure on you to buy a vehicle, showed patience and professionalism. I would recommend family and friends to him. However, their service teams needs some training, and this is when Mr. Charles Gaines GM stepped in and made some phone calls along with Mr. Roberson. I appreciate them both.
Gary did a good job he updated me through the whole visit
They are the Best.. I saw a car I wanted online and decided to call and inquire about it... Tayler answered all my questions and even went a step above and sent me pics of the actual car... So it motivated me to come and see the car... When I arrived at the dealership, I was helped by sammy and he is was amazing.. I totally recommend him.. He was friendly, knowledgeable, and fast... He made this process painless... I also want to bring light to julie in finance. She was patience funny and helped me finance my car at a unbelievably low interest rate.. Overall i had a fantastic experience and will buy a car here again in the future.. If you are looking to purchase a car come to East Hills Chevrolet of Douglastown..
Erik was a friendly, efficient salesman. I drove away with the exact car I wanted the same same day. Thank you for a great experience. I highly recommend going to East Hills Chevrolet!
I came in last week to have my car serviced and to talk about what I was going to do at the end of my lease in two months. I have dealt with Joyce Gold for the last two leases, so I made an appointment to see her. I was VERY indecisive about what I was going to do: to get a new lease? (But the Cruze, which I love so much, has been discontinued.) Or purchase the Cruze I have on lease now. Joyce has the patience of a saint. She worked out the financials for both options. She let me test drive the Trax (which I surprisingly liked a lot - I didnt think I would like an SUV). She talked to me about all of my options, and I didnt feel pressured one bit. She let me take my time in deciding, without influencing me one way or the other. Obviously, she would have liked me to do a new lease, but I decided to buy out my current one. When the time comes to trade in this car that I have, I will definitely go straight to Joyce. I trust her and, with her, I feel like the decisions are mine. Thanks, Joyce! Im happy with my choice. :-D
I bought a preowned vehicle from East Hills Chevy and had a great experience. My salesperson Sonia was a true pleasure and the used car managerJoe Monti was super helpful in explaining all the details making me very comfortable with my purchase. I would highly recommend this dealership!
Tyler and Jason were phenomenal. They understood exactly what I wanted and helped me through the entire process with nothing but patience! Best dealership in NYC!
Gary my service manager was fantastic. He kept me informed of the status of my service and completed all service items on time and on budget.
I would recommend this place to everyone. Juan Nadal was my sales associate and he is amazing. Hes professional and very knowledgeable and goes the extra mile to make sure youre comfortable and you understand whats going on every step of the way. Will definitely keep going back.
Juan assisted my parents and I with leasing a Traverse several weeks ago. He was extremely professional and accommodating with our questions and needs. We truly appreciated his assistance as he went out of his way to ensure the entire process was as smooth as possible. We recommend asking for him should you visit this branch and would definitely work with him again!
My experience at this dealership was very good and easy. Juan Nadal was great to work with and very responsive. The car buying process is always long and tedious but Juan did a great job of getting us through as fast as possible.
Chris Ng was amazing. I walked in without knowing much about the different car options and walked out super informed. He walked me through the entire process and was patient and knowledgeable without being pushy. I had a great experience and would definitely work with Chris and this dealership again
Excellent experience thanks to Eric Mendoza.....he was amazing, very friendly, explained everything simply and thoroughly. Made it seem like we knew him for years.....not typical with car dealers. Went to other vehicle dealers and got the same thing regarding deals....best we can do. Erik said the same thing but he was the only dealer that actually took the time to negotiate and both parties were satisfied. This was by far the best car buying experience Ive experienced.
We worked with Charles and Lev and the experience was great. From configuring the car over the phone, to test driving in person, all the way through to purchase and delivery, the whole process was smooth and painless. They are a highly knowledgeable, courteous, and professional team. Best of all, we got a great deal! Would highly recommend.
Recently bought a new car for the first time with the help of Tyler,Sammy and Jason and they were absolutely fantastic! They helped me all the way through the car buying process and got me the car! Thank you Tyler, Sammy and Jason!
Sonia was so wonderful and kind, and made our car buying process so much easier. She helped us when we had 2 young babies running around so was always so patient and sweet to our kids. I would go back to her over and over again. Thank you Sonia!
The dealer Juan didn’t want to start the process with more than 1000 down? We wanted to put 4000- then he ended up taking only 100 on a debit card.. he said it was policy??Then the finance director told us our credit score was 388.I looked at his paper and he was looking at ANOTHER CUSTOMERS report!He treated us like trash all because he can’t keep his paper work in orderWe went to Nissan and they said our credit was 652Bunch of crocks just trying to add on fees for “poor credit” which we didn’t haveWe got a car with Bronx Nissan at 4% interest when these guys where trying to rob us.
I initially ordered parts from their website to be installed at the dealer, they never received the order I had to call them and forward them the confirmation email after a week and then wait an additional week for the parts to come in then when I brought in the car I was would take a few days left it on a Wednesday was called several times told it would be ready by the weekend when I called back they gave me some excuse about it being done but someone has to look it over it would be done by Monday. I call Monday they rudely told me it would be ready Tuesday never called me I had to call again and pick it up Tuesday. Then the cherry on top is they stole my original floor mats and bow tie for what I assume to be spare parts claiming they didn’t know I wanted to keep them and refuse to give them back to me. I am livid and will never purchase from this dealer again. Not to mention the several attempts to rip me off on the initial purchase of the car.
Purchased our first vehicle from East Hills Chevrolet with the help of Scott, who was amazing ! He was very professional, very helpful, explained everything clearly to us and made our first experience an awesome one. Definitely will recommend him to anyone looking to purchase a vehicle.
We bought a 2021 traverse from Tyler. She was very lovely and super friendly I definitely recommend this dealership. Super fast and easy no headache! Thanks again Tyler for the experience. Will be back
Just purchased a pre-owned Chevy Cruze from here. Sammy was AMAZING!!!! I wish I could give him more than 5 stars because he deserves it! He went above and beyond and made the whole process a breeze! He took the time to show me the cars I was interested in and answered all of my questions. I know I was a pain, but he was sooo patient! If I ever need another car in the future, I will definitely be back and will definitely ask for Sammy! :) Thanks Sammy for all of your help!!!!
Service department seems to run smoothly, the staff is very cordial and knowledgeable.
In a very trying time when almost nothing seems normal due to covid. I had the pleasure to purchase a new vehicle with Charles Robertson. Charles was very diligent professional and able to meet all our needs to complete a smooth transaction. He was very patient and able to multitask. My husband and I arecompletely happy with all the effort he put in with answering all our questions. Which made us comfortable with our purchase. THANK U SO MUCH. I AM RIDING IN STYLE 😊🥳
I was surprised at how extremely fast they were, I showed up 5 min early for my appointment and saw a couple cars thinking this was going to be an all day thing, but nope. The nice lady up front (I believe her name is Amana Maraj) asked me what the issue was, I explained it to her and she took good care of me. Everything was covered under warranty. She made sure they fixed the exact issue I was complaining about, the mechanics left the car clean and spotless, I was completely satisfied with this visit, I’ll be going there again for service.
Scott was very helpful and explained everything with great detail and care. Overall the staff was all very nice and friendly, the dealership is clean and well taken care of. We are very happy with the experience and with Scott.
I leased my first Chevy Equinox and have fallen in love with it. I am very thankful for the service provided. Juan Nadal made it easy for a first timer at the Chevrolet dealer. He provided me with ample information and explained everything very thoroughly. I would highly recommend East Hills Chevrolet of Douglaston.
Great experience! This is my 3rd car at East Hills. I greatly enjoyed working with TylerMarie. Fast service and seamless transition!
I was very impressed and satisfied with the professional customer service of Juan Nadal of East Hills Chevy of Douglaston. He was very patient, kind, knowledgeable and informative throughout my transaction and he delivered on everything he promised. I highly recommend Juan Nadal for all your new Chevy vehicles.
Had a wonderful experience at this dealership.Tyler and everyone else was extremely helpful got the car I wanted and was happy. I would recommend anyone to go their and ask for Tyler and she will help you. Thanks again to the staff for all of your patience and help
Exceptional and extremely professional service by Charles Robertson who helped me with my new Equinox Lease - was with us through the entire process. He ensured we did not spend hours at the dealership. Patiently explained all the new features, set me up with OnStar. Service left nothing to be desired! 😀😀😀
I purchased my first new car from Chris Ng. He is a first rate salesman and worked with me to get me into the vehicle of my dreams at the price I wanted. Highly recommend!
I had a great experience at East Hills Chevrolet of Douglaston. Charles was very attentive and helped me navigate through the whole process of leasing my vehicle with ease. I highly recommend this dealership for your future Chevy!
This is my familys second Chevy from this dealership. Our salesman Juan Nadal was great in helping us navigate through the process of custom ordering our 2021 Tahoe. We love our Tahoe and so do all our friends and family. Thanks to Charles for helping to expedite the order from the factory. Would recommend this dealership and Juan Nadal to anyone looking for a vehicle.
The Service team at EHC are the best and the primary reason I serve at this location.
Brought my vehicle in for its first service, the staff were very friendly and polite. The technicians completed the work quickly. I purchased an excesary from Chevy, but my service advisor told me they couldnt install it because it was a difficult process, Why would Chevy sell items their dealerships cant install?
I recently purchased my first car (pre-owned Jeep Renegade) with Sammy from East Hills Chevy. My experience before coming here had been extremely frustrating, other dealerships were impossible to contact, they did not disclose all dealership fees until you had already put down a deposit, intimidation tactics, etc. When I called East Hills Chevy the first time Sammy picked up the phone and was very easy to talk to and answered all my questions very honestly and they were able to fit me in for a test drive the next day. I was in the area 45 minutes before my appointment so I figured I’d just drop by to see if they were available and Sammy brought the car around for me right away and told me the route for the test drive and taught me the basics of the car. I came back from the test drive and Sammy went through the pricing, and what was so refreshing, was the fees he told me about over the phone were the same ones that he showed me in the office. Also, I mentioned a recall of the powertrain software I saw on the autocheck report, and while they were running my credit, he brought this to the Jeep dealership in the area for me and had it taken care of right there! There was no pressure to buy, the car was well priced, Sammy was super honest about the fees and answered all my questions thoroughly and with so much patience (I had a lot of questions), and I drove away with my first car a few hours after I walked in! I would definitely recommend checking out East Hills Chevy, and ask for Sammy!
I came back to Alex and got another vehicle!!!!I Placed and order and will get it the way I want itThank you Alex
I had the pleasure of having two wonderful salesmen assist me in leasing my first car. Juan Nadal and Chris Ng were extremely helpful and they guided me in the right direction to get exactly what I wanted! I’ve been nothing but ecstatic since driving off in my new Chevy Equinox! I would highly recommend going to East Hills Chevrolet of Douglaston and having Juan or Chris help you find the car that you’ll fall in love with!
My sister in law and I both worked with our salesman Charles to get the car we wanted.We appreciate all the help and support he was amazing.I would recommend anyone interested in a Chevy should contact Charles at East Hills Chevrolet he’s the best.
Total reviews rating 4.3
199 Reviews for East Hills Chevrolet of Douglaston 2023:
Review №1
2022-05-21Worked with Chris on 5/21/22 and had an incredible experience during the vehicle purchasing process. This has been an ongoing relationship with the dealer that has made leasing an easy transition. Chris was able to help us exchange a lease from a Equinox to a Trax as well as an insurance exchange at the last minute with ease. I highly recommend this dealer and Chris as your Sales & Leasing professional. #happycustomer
Review №2
2022-06-01Honestly, the service itself that was done on the car was fine, no complaints. But I will say that I have owned cars from other companies/brands and I thought the customer service was pretty terrible. I dont need a super enthusiastic or crazy spunky person, but some eye contact and a bit of life while they speak to me (or anyone) would be nice.I had asked that my tires be rotated since I have already driven 10k miles on it, and the guy said well if you really think you need to. He looked at the stats on the car. Its a free service. Why wouldnt you just offer it? Where is the care for my car in your hands? What if I didnt know to ask? I am coming to Chevy, the home base, instead of someone else, somewhere else. I should be able to trust you guys above anyone. But this wasnt a great first impression of the service side.And I was reluctant to come at all, after my sales side.This is my second Chevy and I had a great experience with my previous dealer, so I dont know if I got lucky there or unlucky here.
Review №3
2022-04-29Chris was very helpful. I didnt know anything about cars, but he took his time to educate me before I made any decisions.Jason the financial director was a huge help as well. He gave me a ton of financial advice, and I really appreciated that.Their chemistry was amazing. Despite all the shortages and spike in prices on materials they were able to give me a solid price to my liking.Thank you, Chris, and Jason, for your service and hospitality. 100% recommend everyone to come here.
Review №4
2022-03-28Sonia from East Hills Chevrolet of Douglaston was extremely professional and courteous. She guided us throughout the entire purchasing experience with the utmost patience and care. She was able to answer all of our questions and concerns. She took her time to explain all aspects of our purchase. Her dedication and passion for her work was clear to see and her goal to keep her clients happy was obvious. We had a great experience and I highly recommend if you are in the market to purchase a vehicle you stop by East Hills Chevrolet and ask for Sonia.
Review №5
2022-04-29Hi, I purchased a car from Chris. He was super helpful and got us out super quick. He was very knowledgable on the vehicles and helped us every step of the way. Highly recommend Chris! I would come back to lease another model with him in the future. Jason the financial director was super nice and helped me get approved seamlessly. Highly recommend both!
Review №6
2022-05-03I was looking for a car and after searching a lot I found East hills Chevy. Erick Mendoza he was really awesome and very polite. Most of the sales person they won’t listen to you carefully but Erick was really awesome. He will listen to you very carefully. He is a great person. Highly recommended. Love you Erick.
Review №7
2022-01-31Big shout out to Tyler at East Hills. She was very patient and nothing but professional and courteous from the start. Got an amazing deal on an ‘18 Tahoe. Went in to pick up second key for it a week later and they detailed the car, leaving it spotless. I will definitely be purchasing from here again.
Review №8
2022-04-11Gary was amazing through the whole buying process. There was no pressure even when we were unsure if we were going to go through with it. He was patient, courteous and a pleasure to deal with. Joe (manager) was amazing also. We would definitely would go back again. I highly recommend this dealership
Review №9
2022-05-12The whole process from start to finish was so streamlined and professional. From making the appointment to getting my car at the end. I was received and processed quickly and responsively by John. All checks were done. And before I knew it, my car was ready. John is great and an asset and credit to East Hills. I have been with East Hills for more than 10 years with our various GM cars.
Review №10
2022-04-09I had an excellent experience from easily booking my appointment all the way through to picking up my car after services were provided. This was all possible thanks to my service advisor John. He helped me last time and made sure it was a smooth process. Customer service goes a long way with me and I will continue to come to this location because of employees such as John.