Wheelchair-accessible entrance
No
Eastern Car Service in Brooklyn
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Brooklyn, Kings County, New York, US
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Comments (199)
I’ve used eastern for almost 10 years and I will never use them again. Their service has completely changed the last two times I’ve tried to use them. You no longer get confirmation texts, the app doesn’t work, and they can’t even tell you what the license plate number of the car you’re supposed to get in is. During my last experience, a driver was 45 minutes late for an airport pickup and when I called the office the dispatchers didn’t pick up until the 5th attempt, and then just said “your car is on the way we can’t tell you anything more. It will be either a black or white car.” When the car showed up, it wasn’t even a car from Eastern, but instead from Mexicana car service. The driver told me that Easter had called her after they didn’t have any cars available. She also said her airport flat rate was different. None of this would have been a problem if the Eastern dispatchers would have just communicated this clearly, but instead they were completely sketchy and unhelpful. I tried to have a calm and kind conversation with them so make sure I was getting in the right car and I ultimately was put on hold and then hung up on. The driver they sent instead was also not up to the same standard I’ve come to expect from Eastern — she had open food in the car and was not wearing a mask. This experience was the straw that broke the camel’s back and I’m so bummed to have to find a new car service. Best of luck to all others.
Great service. I booked through the app (which, admittedly, isn’t all that great, but ended up working in the end). I called the evening before to confirm, and they had all my info. The app confirmed in the morning the driver’s details, and he arrived 10 minutes early. The ride to the airport was was great. Certainly cheaper than booking Uber or Lyft. Would use again.
Miguel was excellent. My phone had a problem so it took me a while to find him. Then I left it in the car and he had to come back to drop it off. He was courteous where a lot of NYC drivers would have been rude or impatient about that. Very happy with the assistance from the main desk, too. Their online booking works and their airport flat fee is a good value. One strange thing is that my fee at the end of the ride was higher than at the beginning--but I guess this usually doesnt happen becauseMiguel seemed surprised and refunded my tip in response. Thanks Eastern!
We have been using Eastern Car Service for more than 15 years, and we have always had good, professional and personable drivers. Even now, after taking a big hit during the pandemic, Eastern has come through and, unlike Lyft and Uber, it has kept its prices consistent.
I used to use Eastern all the time for years of airport rides but today the service was shocking - I ordered a car three hours before I needed it, it didn’t show up on time, the dispatchers didn’t pick up when I called over and over, and finally when one did, he was rude and uninterested and told me the phones weren’t working. Oh and ‘boo hoo everyone’s got a problem today’. Bizarre. So I called Uber and waited 11 mins for that. Ten minutes into my Uber ride the Eastern driver called to say he was at my house - a full 40 minutes late.
Nice service new administration under new manager Mexicana Car service call make you reservation to any airport
Received a quote to go to the airport including tolls, the driver Manuel G took all back roads to avoid the tolls and then demanded that I pay an additional $20 when we arrived at the Terminal. Never had this happen before with Eastern but it was certainly not only sharp practice but also a very unpleasant way to be treated, literally highway robbery. I have tried to contact Eastern but each time I call in they hang up.I have replied to the request below for additional information to process a refund but it’s a week now and each email I send is met with silence
Zero stars!! My wife & I went went into the office & asked for a cab. The dispatcher replied 7 minutes. I waited over an hour!! No exaggeration! 530pm 635pm I had an Uber pick me up in front. I work across the street & my boss told me to go to this car service. How you cant locate your workers! Just kept telling me traffic. Really!!!??
They’ve gone downhill as in slid down Park Slope and crashed into the Gowanus. I wanted to support a local company. Called 24 hrs in advance of trip to LGA for a flight. Got notification driver was on the way. Tracked him in the app. When the pickup time hit, the app suddenly said invalid pickup. I called the office and they said they’d figure it out and call me right back ... and nothing! No call. No driver. Ended up using Lyft anyway. Luckily padded my time ... hope I make my flight.
Basically I am calling to go to dialysis their dispatcher decides to make me wait 40 mins without sending me the car. This is not the first time this has happened with this dispatcher. He says sending the car in 5 mins they send you a basic text then you wait 20 mins and the car and no other text comes. You call back and they hang up on you then when they do get you on they say sending the car in 3 mins again no msg other than a simple one. No return call nothing. You call back now another 20 mins have gone by and they say oh sorry the driver left. Again these guys have a racket going they are either selling drugs through their service or are just being abusive. I cant see them making any decent money otherwise since they are never on time, never accurate and always rude.
Ordered a car through their online portal. 20 minutes before my ride I called them to confirm and they said they were finding me a driver. 10 minutes AFTER my scheduled pick up time radio silence and no car. I called them back and said they couldnt find a driver.
I called them the evening before I needed them to order a car for the next morning. They sent me a confirmation email. They never showed up and when I called to ask where they were they said they dont come to my address. No one ever notified me of this. I had used them before and didnt have a problem. Also the guy who answered the phone this morning was extremely rude to me on the phone.. I DEFINITELY WILL NEVER CALL THEM AGAIN.
Scheduled a pick up at the airport for 5:30pm when no car showed up I called and was informed that the schedule said 6:30pm I double checked the screen shot I took of my reservation confirmation and it was made for 5:30. The earliest car they could give us would be an hour later. If you are in a hurry and expect an on time car service look elsewhere. Terrible customer service. Waste of time. Last time we scheduled a ride to the airport we were charged twice. Fix your business or you’ll keep losing customers.
In my experience using this car service in the last ten years, they are the best in NYC. They are always on time, professional, clean cars, and you can call them and they will help you out in any situation you have. I’ve needed last minute high occupancy rides and they deliver.
I’ve used Eastern a few times recently. For airport runs and going into the city. I have to say that they are very professional and st a time when Uber and Lyft are ripping you off left right and center Eastern prices are reasonable. Support local business!
A dispatcher that gives you an estimate of waiting time that is terribly off (took much longer) and then hangs up on you when you inquire nicely where your car is. Then does it again. I was told to ask the driver himself, that they are not responsible. A bad display. There is alot of competition out there. P.S. I used to really like Eastern.
I used them exclusively in the past but they have went so far downhill I will never again. Just now they were supposed to pick up my family from LGA. I called 15 times (literally) before anyone answered and when they did they said they had no toddler seats (which we had requested in our reservation.) Also it was unclear if the car was actually at the airport. No phone call, text, or email. No heads up. Nothing. The worst. Will never use again.
This is the third time in the past year that I’ve used this car service and the driver has not shown up on time. When I call the dispatch, it’s clear that no driver was ever assigned to my reservation for whatever reason and they’re just fixing it on the fly. This used to be a reliable Brooklyn car service but In the past year, the service had really gone downhill in my experience. I would not recommend them.
Always on time, super communicative and professional. Best way to get to the airport
I have been using Eastern for nearly twenty years. Most times they are reliable and fair with prices. On my most recent trip, the driver charged me $40.00. I used my card but I was unable to tip because there was not a prompt. I apologized and he said not to worry about it and thought that he was really cool.When I called to get an itemized receipt a few days later, I realized the fare was really $35.00 and he took it upon himself to add his own gratuity without letting me know. Funny thing is, he would have gotten more. Even though I like using the company,I definitely did not appreciate the dishonesty. I called and was told they would speak to the driver but you never know. Please get the fare ahead of time from dispatch.
Worst experience ever,Im still waiting on a cab it seems at a certain time there drivers not reliable even the dispatcher
I dont normally post reviews, especially negative ones but this time I just have to. I have tried Eastern Car Service time and time again - but will not waste my time any longer. Todays experience is just a reflection of the service I receive EVERY time I call.2.30pm - reserve car online. 2:40pm receive email confirmation that driver is on the way.3:20pm - no sign so call them - told car is 10 minutes away.3:45pm - Still no sign so call again - told they are still trying to find me a car (obviously last car wasnt on the way) and that they would be there in 15 minutes.4:00pm - Get a text from Eastern to say my reservation had been cancelled.Call them - they are surprised I still want a car and say that it will be 30 minutes before one can get to me.Given that the location I was attempting to be picked up from was in Williamsburg - it wasnt grossly out of the way for them.Overall the process took 2 hours and in the end, I still didnt have a ride! I called another car service who had a car to me within 3 minutes, who charged me half the price I usually pay with Eastern. I have found my new best friends.
HORRIBLE EXPERINCE!I USED Eastern Car Service from 2008 to 2017 successfully. BUT NEVER AGAIN ...last TWO experiences went from bad to horrible.Left me stranded AT 5 AM after reserving and confirming a pick up and drive to JFK.Tracked the driver who arrived 5 minutes late. When I asked him Eastern? He yelled No and sped away.His strange behavior was made worse by no answer to my next phone calls to the office. No one would pick up. Ignoring my phone calls two times in a row. Finally someone picked up and abruptly told me to call another service. Duh...Eastern ... NEVER AGAIN!!
Driver was very courteous and helpful. He arrived on time.at 4:30 am. I liked getting the drivers information ahead of time. It makes a single Traveller feel more comfortable and safe getting into the car. The tracking app needs work though. It did not give me the correct location of the the driver.
I fly a lot and use Eastern Car Service to get to the airport every time.
Eastern has been my reliable go-to car service for years. I always love the drivers and prices are extremely affordable ($35 cash to JFK).Recently I have found it difficult to get someone on the phone so I decided to download their app as they have clearly downsized staff. BIG MISTAKE. I recommend ALWAYS CALL TO MAKE RESERVATION.I made my reservation on my iphone while I was in Colorado for a 5:45 am pick-up in NYC however when I was showed up at JFK no driver to be found. Apparently, due to the different time zones, the booking appeared as a 7:45 pickup in their system even though it showed 5:45 when I was in CO.Instead of apologizing, when I called Eastern the gentleman on the phone told me it was my fault and the app was fine. Thankfully I took a screenshot at the time of the reservation as proof so he soon backtracked and said he would make note of it. Hopefully they get this sorted as this is not a reliable way to make reservations.
I made a reservation for a Large SUV for next day to the airport. The day and time I was waiting for the service the car didnt show up. I called and complain. They said they didnt have the car (they didnt contact me to le me know). They refuse to send two cars in replacement to solve my problem. If you need reliable service to go to the airport, dont call them. I didnt pay too much attention to the reviews until it happened to me.
Requested a van for 4 the night before at LaGuardia airport and they originally had a van coming. Ten minutes pass and our driver was changed three times. After showing up at the wrong terminal our driver came to the pickup location and said they couldn’t take 4 people. Horrible service and rude workers. Wish i could give 0 stars. Next time just call an uber
An employee at Eastern Car Service was the assigned driver to pick up my mother from Ashland pl. after a doctor appointment she had. He called her at 3:07pm and she returned his call at 3:10pm. She proceeded to get into is vehicle where he used profane language because he said she was late. He drove her up the block and then kicked her out of the vehicle due to her not allowing him to continue speaking to her in the manner he was so rudely conducting. He never processed the ride and or accepted it because once I spoke to the base, the individual who picked up my call, made me aware that it showed as a no pick up. For the record, my mother has a boot on her foot and was walking with a cane as she has a broken foot. The driver seems to have not been in the right state of mind and it worries me that any driver would risk a passengers welfare on or off the job.I would hope that no individual (s) would ever have to be treated so inhumanely. The employee is a reflection of the company and since he is still employed, that shows me how important the clientele is to Eastern Car Service. My family has been using them for years and this is just very disappointing that we gave as much business to this company that clearly cares nothing about the welfare of their customers.
Eastern has plenty of cars in Brooklyn and offers a decent rate to JFK and LGA ($35 fixed cash price), which is hard to beat. However, they do things at their own pace and their own way.My drivers have often been late (sometimes up to 30 minutes) and are usually not polite or helpful with luggage. Most recently my driver made me walk half a block with heavy luggage to meet him at a corner - unacceptable. The drivers like to guilt trip riders into paying cash and tipping extra. These issues are typical of NYC taxi and car services, but this is a limo service and more should be expected!And before you think you will get any help from their Customer Service, don’t even bother. They are curt and rude, and rarely offer any help or solution to the problem. They always side with their drivers leaving the customer to debate whether the price is worth the troubles.Just the other day, I had a nighttime pickup scheduled at JFK and no one was there when I arrived. When I called the home base to find out what happened, he gave me an excuse of traffic. First of all, we are in NYC so they should always expect heavy traffic. However, when the driver arrived 30 minutes later, he told me the dispatcher didnt even have record of the pickup but luckily the driver was somewhat nearby and got there within 20 minutes of the call. When I called the base back, they had no answers but told me a manager would call me the next day. It has now been three days. I called today again and no manager was available... go figure.Their customer service is appalling, as they never take blame for faults and are condescending and heartless when you speak to anyone. That may be their biggest downfall. If someone would just pretend to have sympathy when things go awry, and maybe make a tiny step of faith that you want to maintain my business, it would go a long way. That doesnt happen. In fact, quite the opposite.I strongly suggest using another service, as they must forget there are so many in the city, let alone the exact same area even. Check Castle Car Service ratings... time to give someone else a try.
We were very happy with Eastern Car Service for many trips during our stay in NY. Always on time and very courteous. A credit card charge was posted when the driver thought it was not working. We then paid cash. The credit card was refunded when we brought it to their attention. The car service made our wedding weekend very enjoyable.
WON’T use again. Booked a car to the airport and the drive went rogue en route to get me. Called the service from the street and they offered to book me a new one after saying they couldn’t locate the driver, but I would have to wait for it.I was shocked that they were so unreliable and now risked me missing a flight, and so asked if they could provide any discount or if they were comping the car. They refused, blaming it on their driver. They then refused to book the car since I was saying it should be free or discounted and eventually hung up on me.
Never had a bad experience. I use them all the time ...drivers are professional and safe. Prices are much more reasonable than the APP car services. No hidden cost or extra cost for door to door service.
Ive used Eastern Cars many times especially for trips to or from the airport. They have fixed $35 fee if you pay by cash. Its $40 of you pay by card. All the cab drivers have a device to take card payments but they are very temperamental. Ive been caught out without cash on me several times when their card machine is supposedly not working.Generally the cars are on time and comfortable.I have never had an issue booking cars over the phone.
Waited over an hour for a car to pick us up at LGA. We called the night before to request a van as we were four people with suitcases. When we tracked the app it showed a van on its way to pick us up. All the sudden they changed drivers so we waited an hour for someone to come and tell us that we could not fit. Advice for next time call an uber.
After reading all the bad reviews I was hesitant to book. Eastern car service was one of the few car services that offered infant car seats for new borns which uber and other taxi companies do not offer.Drivers showed up at arranged spot and on time. The vehicals that transported us were relatively clean and new. Car seat was already installed and was not expired. The flat rate price that the dispatcher quoted us was what we paid.Overall our experiance was a good one.
Been using this car service for 10 years. Better than Uber, Lyft whatever. No surge prices, dispatch is communicative all around great.
I use their services regularly, and have never had a problem other than the car being 2-5 minutes later than the dispatchers estimated time ( A seemingly normal issue amongst the other car services in the neighborhood). However, Eastern Car Service s drivers stand apart, in my opinion, from all the rest because on many occasions they have gone beyond what I normally expect from a car service. They help with any extra baggage I may be carrying, and when I travel with my Infant daughter, they help us into the car, and always have seats available when I ask for one in advance, or make a reservation online. Also, the drivers are really friendly, drive very safely, and are very professional in their line of work. My family and I have used them for years, and many of the drivers even know us by name. I recommend them to all of my friends who fly into JFK airport, La Guardia Airport, or Newark airport, and they are often very pleased when they find the driver waiting for them outside of the terminal.Hope this helps!
Professional car service that offers more competitive pricing that Uber or Lyft.
Probably the worst car service Ive ever used in NY. I used them because they offer baby car seats option at a reasonable price. This is reasonable because they do not bother to install it but only throw it in the car with the regular seat belt. We had a mini van picked us up from JFK to the city and it was so dangerous to leave this seat unfixed I had to keep my baby in my arms.The plane was late thus so were we. When we were finally out at 11pm with our luggage and baby, after 10 hours of travel, the driver was not waiting for us. When we called to inquire, he found it was normal to tell us our plane was an hour late so we could wait for him 20 minutes, not mentioning the 10 minutes of uninterrupted upset comments we got when he finally showed up.They tried to charge us 20$ for late arrival, including the 30 minutes we spent waiting for the driver. We explained the situation to dispatch and they reduced the late fee to 10$, but the driver spent almost the rest of the trip over the phone, lying in Spanish about how much he and we waited and how they should charge us more. We speak fluent Spanish :)Ive been traveling regularly to the city for 15 years, using car services from JFK to the city. Trying Eastern Car Service was a mistake I wont make again, and I strongly discourage others to try unless there is a significant change in the way they conduct their business.
I returned from a flight and called Eastern to pick me up at LaGuardia. I was told it would take 20 minutes. The construction at LaGuardia requires that passengers take a shuttle bus to a pick up area, which I did. Once there, I received a call from a driver after at least 15 minutes had passed. He informed me that it would be another 25 minutes until he could arrive. He asked me at least three times if I would like to cancel and call someone else. I said no since I assumed any other service would have the same traffic issues. I waited for 35 minutes and called the driver back. He seemed confused and first told me that another driver was coming to get me. I said he had not arrived. Then he told me that he thought I had canceled. He then told me to call the main office and hung up. When I called the office they told me that the driver told them I had canceled. By this time it was very late and I was upset. The dispatcher told me another car would be there in 10 minutes. After about 20 minutes a driver did come. He drove me to my home but continually complained that he was actually off duty but had come to get me anyway. When we got to my street I said , I live by that first fire hydrant. He drove past the fire hydrant and was down nearly half a block by the other fire hydrant before I could get him to stop. He said to me rudely that it was a fire hydrant just as I asked, and then he took my luggage out and set it on the sidewalk. I ended up Having to carry 2 heavy suitcases back to my house over half a block. Members of my family have used Eastern for years but none of us ever will again.
Usually 3 to 4 stars. This time I had multiple pick ups as we were traveling in a large group. After bragging how efficient they are I canceld 1 trip because I was getting a ride by family member and the app canceled both trips. The. When I called asking where the car was...no c as r was available. 🤷🏻♂️🤦🏻♂️
The worst taxi experience I have ever had. We ordered two mini vans for 11am. I confirmed this on the phone with the company at 9am. At 11am one car turned up, and then left once they saw our baggage, telling me to wait a few minutes. At 11.25am I called them and they said that it would be an extra $15 for the mini vans. Finally at 11.45am they arrived and the driver tried to charge me an extra $20 for the mini vans. They were unapologetic throughout and I would not recommend them to anyone.
Today I had to take my cat to the emergency vet. I was crying the whole way there, it was a horrible situation. I told Eastern where I was going when booking. I had to tell the driver 3 more times because he couldnt retain the information, and this was bad considering how upset I was. When I got to my destination, I was so upset I accidentally ripped the cash. The bill was whole, just ripped, and it was all I had. The driver, the one who couldnt remember the destination, said he wouldnt take it (because scotch tape is too hard) and that he would wait for me to come out of the vet. I told him I had no idea how long I would be, and we were obviously not going to resolve this. My cat was my issue, not his issue with scotch tape. Absolutely heartless.
I recently took Eastern to LaGuardia from Carroll Gardens and got charged a waiting fee for being 15 minutes late coming out. Normally I’d be okay with that. However, the dispatcher told me it would take 45 minutes (for a trip I know takes only 20 at most) and when I tried to change the reservation later, they didn’t pick up the phone. They charged me $10 for a 15-minute wait time. I paid the driver because it isnt her fault but I’m at my gate over an hour before my domestic departure. Eastern are scam artists. Beware.
Hands down the worst car service experience I have ever had. Left my mother-in-law stranded at 4:30 in the morning after shed called the night before and again in the morning. Rude and nasty to boot. There is a reason Uber is thriving in the car service is dead.
Ive had a variety of disappointing experiences with Eastern, but todays ride ended so insanely theres no way I will ever use them again. It was so bad the driver blatantly lied and said he didnt know his bosses name, so Id have no way of contacting someone to report my issue to.I take car service frequently for work, and Ive continued to use them through the ups and downs because I like the idea of using what I believe is a family-owned, local business. Look at their Yelp reviews, their Better Business Bureau rating, and then do yourself the favor of using ANY other service. Uber and Lyft and other local businesses are basically the same price (sometimes cheaper!) AND they provide some customer service and are honest with their prices from the get go.
Wont ever be using this car service..EVER Again! True disappointment..The Driver never showed up to pick me up yesterday I waited over 20 mins sometimes..Hint for how your company do better in the future - Tell your drivers to call when they arrive to a location!! Also hire people who are respectful while youre at it.
Terrible service tonight. I usually love these guys but tonight they really stuffed us up. First car cancels on us at last minute, then the office cancelled the subsequent car because they called us once three minutes before the scheduled arrival and I didnt pick up. When I called they had cancelled and another car would not be available for at least 15 minutes.Bad form, and I expected better from this company.
Booked a morning trip 3 days before my trip. Didn’t get the text reservation so called the night before. They confirmed it was reserved and sent conversation. Called driver 10 minutes after scheduled arrival and he said he was not my driver. No one ever showed up and Eastern would not answer there phone. Worse service ever. They don’t deserve one star
I have been using them almost exclusively for 6 years now. When I first began to use them in 2008, it was because of convenient proximity. During the first 3 years, I experienced frequent problems, I switched away and tried 3 other car services, and unfortunately, experienced the same results. I came back to Eastern and voiced my concerns, but told them I would give them another try. I was met with genuine concern and I started again with hopeful optimism. Since that time, over the last 3 years, the service has continued to improve. The drivers are always courteous, they arrive in clean cars, and most importantly, on time.
This company used to be great but recently turned into garbage. I started using them about 2 years ago and they were always on time, friendly, and fair with their rates and business practices.About 2 months ago, I scheduled a pickup for 6AM to make a flight to Florida and the cab didnt show up until 6:25AM. The driver was unapologetic, but I made my flight and figured that things happen and they cant be perfect 100% of the time, so I let it go.Tonight was another story. I called for a pickup and the dispatcher told me it would be about 12 dollars for the ride. I asked him if they accepted credit, and he told me that they did and I could call in to pay once I arrived at my destination. When we made it back to the apartment, the driver told me it was 13 bucks. OK, 1 dollar, no biggie. I called it in and the dispatcher told me it was now 18 dollars since I was paying via credit card. When I reminded him that I called in advance and told them Id be paying via credit card, he said they gave me the cash rate. After a minute or so of arguing over this nonsense, I proceeded to give him my credit card info but he was missing a number and needed me to confirm it again. I then told him Id pay cash (I had $15 in my wallet cash) and he told me that the charge already went through.This company is suddenly very sketchy and unethical. I will not be calling them again.
I waited 55 minutes in the rain for a taxi that never showed up. I called the station twice to find out how much longer would my taxi be. The female dispatcher was very rude to me and she replied my driver was 5 minutes away After 15 minutes the driver didnt show up I called back again she was very rude and unprofessional and she replied your driver said you didnt want to wait which wasnt true if Im calling you back still waiting to be picked up. So she said oh well I dont have any drivers no apology or anything. Is this how you treat your customers? I was a frequent rider with eastern but after this experience I have made up my mind not to use this car service again! This is not the first time that this dispatcher had been very rude and unprofessional over the phone.
The male dispatcher is a jerk. He will mumble into the phone and then yell at you for not being able to hear him. You can make reservations online and avoid this. The service is good and so are the prices. Ive spoke to a woman there a few times and she is pleasant and friendly. Overall a good car service. The drivers will communicate via text and arrive on time.
Awful. Simply awful. I was stranded after my car broke down and called for a ride. The driver arrived almost 20 minutes after he said he would be there. When I called dispatch for the car I told them I only had my credit card and could not pay cash. They said it would not be a problem. I even asked the driver when I got in if it would be a problem. He said it was fine (Spoiler: He was not great). Aside from talking on his cell phone in Spanish the entire time, he got lost, I had to show him the address on my phone and he took at least 5 wrong turns after I clarified where I was going several times. When we finally got there I tried to hand him my card AND WITHOUT EVEN TRYING IT, he told me his machine was broken and I would need to pay by phone for an additional 5$. Maybe it was a bad driver, but this service was terrible and I will never use them again. Uber from now on.
My sister and law had a 8am boarding time at LaGuardia this morning - we called an made a reservation the night before for 6:15a. At 6:15a, the driver hadnt shown up and its only after we spent 10 mins calling Eastern that we were told the driver decided not to show up. A car didnt get to my place until 6:45am. When I called Eastern to see if a discount could be applied, I was told sorry I dont have power to make those decisions call tomorrow. Incidents like this and others are why all you yellow taxis and black car services will continue to lose to Uber. Learned my lesson - for all my guests that have early morning flights, I will be using Uber from now on to make sure a car comes on time.
We had initially called several different transportation service companies to obtain a quote to be transported from Brooklyn to La Guardia Airport and received quotes of $80 to $130. When I called Eastern Car Service I was quoted a price of $30. When I booked the service for 3 am the next morning, I immediately received a confirmation text. After reading reviews, I was very skeptical and planned a back up ride to the airport in order to ensure we did not miss our flight. The next morning we called at 2 am to confirm our reservations and was told the driver will be there at 3 am as requested. At 2:45 am, we received a call from the driver indicating he was 10 minutes away. The driver arrived promptly (Zahid Hossain), assisted us with our luggage and was very professional. The car was a new 2014 vehicle, clean and very comfortable. I was very pleased and will use this service again.
Picked up on time. Nice driver. However, the black “limo” was a total junker with a very significant engine problem (was not sure it would make it to the airport) and exhaust fumes leaking into the car, and the back seat with large rips, and very dirty. I am happy the driver was a nice guy, and by some miracle the car made it without falling apart.
At 12pm this afternoon, I made arrangements to be driven to and to be picked up from my destination at 11pm the same evening. I had to leave earlier, called Eastern at 9pm for a car and I was kept waiting for TWO HOURS and they STILL failed to have a car for me by 11pm, which was the original time I had scheduled a pick-up hours earlier!!! The result? I had to call another car service, wait yet ANOTHER HOUR to be picked up and PAID DOUBLE the Eastern fare PLUS tip!!! Thanks for NOTHING, Eastern...
They are unprofessional. One car didnt charge me a fee while another did. The driver lied to me and then he charged me 2$ fee for using square when they only were charged 2.6% from 8$.They are thieves. Highly not recommend them. Dont waste your money and take an UBER.
Never again.Ive used Eastern Car Service multiple times for going to the airport in the past but will never do it again after today. Driver didnt offer to help with luggage at all. I can let that slide. After getting in though I realize the entire car is covered in pet fur. I am wearing a suit and tie and now covered in fur. Someone Im meeting with has severe allergies and my previously clean suit now looks ridiculous.Are they trying to cut costs to compete with Uber and Lyft? Whats going on?
The most unreliable car service ever that does not value loyalty or care about customer service. You may need to have a scheduled pickup, but in my experience Lyft, Uber, and Juno are far more reliable and sensitive to customer needs
Do not call them. They are not reliable. They will not actually come pick you up.
Great customer service drivers are excellent, very I, super fast to get to you.. Very reliable.Whats great about Eastern Car Service is that they will pick you up wherever you are not just Brooklyn.. the rates are great I would recommend it over the typical app like uber and you cant be the prices if you are ever in the Brooklyn New York area make sure you give them a call you would be surprised as to the Great service and prices compared to many others
If you are traveling with kids this is the place to call. Amazing service, had the car seat installed and ready to go, helped with our bags, confirmation & driver departure texts, was right on time and you can track where your car is.This is a fantastic car service & worth every penny.
I scheduled home pickup at 5.15 PM for EWR airport which is an hour away and the driver showed up at 6.05 PM. I waited till 5.40PM and when I called the dispatch, I found the driver was about 20 miles away from my location and hence I decided to drive my own car and part at the airport. The dispatch calls me at 6.05 to inform me that driver had just arrived and that they were going to charge me full for the unused service. I argued that it was their fault showing up 50 minutes late and the dispatch argued that delays happen and I must pay in full. What a shame!! they cant show up on time causing me to make a last minute decision to park my car at airport for three weeks spending $420 and on top of that I was forced to pay in full for the unused car service. This car service is bogus. They ask for credit card number at the time of scheduling but I wouldnt recommend giving them CC number at all.
Normally usually good service - the only bad one I had (prior to this one) was where the driver insisted that I pay cash (and even offered to take me to an ATM) instead of credit card. Most recent experience? Driver got pulled over on the way to the airport for illegally going through an intersection.80% of the rides have been perfectly fine with no problems. Just this past one sucked.
Very much unsatisfied with my experience! On booking my ride I was told it would be $16 if I paid with card and $11 cash, upon arrival my driver asked how much I said the app said $11 cash he then said that cant be right, so he calls the head office and they say Its $14 cash, it was wrongfully charge on the app, now I want to know why wasnt I informed before I had to pay $14 for a ride I was told would be $11, good thing I had enough money on me or the driver and I would have had a big issue, first and definitely my last time using eastern!!!!
I wish I could give zero stars. Worst experience ever. I was charged $102 for a meet and greet service st Newark airport to drive to jersey city. Its usually only a $35 uber, but I was traveling with my infant son and needed help with luggage and a car seat.The driver was 45 minutes late and by that time my bags were taken off the carousel by the airline. When I asked for a discount, the dispatcher said it wasnt their fault the driver was late and there was nothing they would do about it. The driver didnt even have the infant seat installed when he arrived, and I had to stand in the cold with my baby while he installed it. Worst of all, the seat was not properly installed for an infant and did not accommodate babies withoutneck control. Disgusted by the lack of care and customer service for such a high price. DO NOT USE THIS COMPANY.
Made a reservation online for 2:30am for a 5am flight at Newark airport. The driver never showed, I called, they told me their system went down. I followed up multiple times to contact the manager. When I checked my online account it reported me as a no show and that the fare was the amount due. Basically customer service is not their strong suit if you have a problem....but who needs a problem when you are making an airport run!? No Thankyou. Gonna try some apps, and I hear Aracibo is pretty reliable.*update* its been 11 months. I dont regret taking eastern out of my life. LYFT & Mex Express Car service have been great. Today google alerted me that 500 people have been helped by my review. Youre welcome!
TWIMC,I called for car service today at 4:10PM at the corner of Coffey St. And Van Brunt. 35 minutes passed and I called for an update and was told it would be a minute so I waited a little longer and nothing. When I called in the dispatcher advised he didnt know what I was talking about so after my explanation he checked the issue and he advised that the driver already picked me up and dropped me off. I explained that was impossible since I was still waiting for the driver. He put on hold then explained upon return that the driver picked up another passenger and that the second call I made had another driver dispatched but he was stuck in heavy traffic according to his Google Maps. I asked why wasnt I called and advised about the pickup or advised when I called the second time of the heavy traffic. The person told me that I needed to leave my number with them so they could call me since they do not have caller ID. I told him I left my number the first time I called and this was unacceptable. He told me he was going to speak with his coworker and then he hung up the phone. When I called back another person answered the phone and when I explained the call dropped he said he didnt know what I was talking about and if I was calling for a taxi. In the background I heard a person laughing loudly so I just hung up the phone.This is very poor service and will not be calling your company again or refer anybody to you as well.Thank You,A Very Disatisfied Customer
Drivers are polite and fares are cheaper than Lyft!!
Terrible and awful business practices. The dispatchers cancel your car, hang up on you, send someone an hour late, treat you like garbage, and make up rules like theyre not allowed to disclose their name. Its not worth the hit and miss chance that your car arrives in time to take you to the airport or worrying that after your 1am flight, you dont have a ride home and youre left to the endless taxi line. Dont do it.
Whenever traveling with this company, I usually have to call multiple times to get a car to my house. Today not only did I have to call multiple times but they said my car would be at my house in 10 minutes so I waited. The car hadn’t came within those 10 minutes so I assumed there must be traffic and they’ll be here soon. 30 minutes had went by, I called the company again informing them that my car hadn’t arrived at all. They said that they were still waiting for a car and that there were no cars in my area. I gave them my phone number during the first call so if she found out that this was the case after the call she could’ve sent a text to my number informing me. She also couldve told me during the first call. If she tells me a car will be at my house in 10 mins I’d expect a car within that time frame, and a car hadn’t even been dispatched to my house by the time I called 30 minutes later.
I scheduled a pick for 11 people (9 of them being 11 year olds) 2 days beforehand and the day of they are 45 minutes late and each time I call them they tell me the drivers would be another 10 or 15 mins as we were waiting for 2 vans or SUVs to accommodate our entire party. When I asked for a discount for the mess of a situation, and their delay they said, there is no discount, it is what it is. Myself, another adult, and 9 young girls are standing in the cold waiting. When an hour and a half later one of the suvs actually arrives, Im informed that the other will be another 20 minutes. At that point we hop into a quickly arriving Uber and just cancel the second vehicle.We had a pick up scheduled for 3 pm and to avoid any confusion or delay because I had to get my group back by a certain time, I attempted to call the base about 6 times with no answer. A driver finally calls me around 2:55 to explain that he is 10 mins away. When I asked him where the other driver was, he said he couldnt get in contact with the base because no one was answering, so he had no idea. I told him that if he gets in contact with them to tell them to cancel the other driver because the rest of the group willl be hopping into an Uber.Uber gets there in no time, and within minutes I get a text message from the driver that reads,This is not a game or cooking boiling eggs, I drove 25 minutes to guide a service and you cancel the call 3 minutes before arrive you place!!! Check your brains And hearthVerbatim.I call him to request that he cease sending me any further messages and that he address any issues with his base, but before I could get any words in he was just screaming and yelling. Professional service? No way. Punctual? Maybe in a past lifetime. Im not sure they understand how exactly to do business. I wanted to like you Eastern Car Service, but Ill reporting your driver and your company to TLC. Good day.
I will not use this car service again. My ride home from JFK was horrible. The car was dirty and smelled of stale smoke. The driver was not friendly. He took a terrible, indirect route to my apartment-I cannot imagine a driver not knowing how to get from JFK to Brooklyn! He tried to refuse credit until I told him I did not have cash and then the credit machine suddenly appeared. Never again-too many other choices.
Ive been using Eastern for some time now (I stopped using Arecibo because they pulled a couple of fast ones on me). this past week they have stood me up, confirmed a mini van for a families going to the airport (at my recommendation) the day before and one hour before again, but the van never showed up. Finally they sent 2 cars (late) who confirmed that Eastern does not have any cars with capacity to fit 7 people. Today one of their drivers tried to bully me into paying more (a limo) insisting that the dispatcher had said a different price. after a lot of arguing we negotiated, but the dispatcher never knew where I was going, so it was just a lie, and this happens often. just opened an uber account. I dont care if I have to pay more, at least I know they will come and I will pay an agreed price
PLEEEEEEAAASE DO NOT USE THIS CAR SERVICE.Its tempting to hire these people because they offer car seats, but Im warning you: Its a trap! On the way to the airport, they sent a car with a booster seat instead of a car seat, after my wife had confirmed several times (so many that I thought it was overkill) that we needed a rear-facing infant seat. On the way back from the airport, they simply didnt send a car to pick us up.Thank goodness for Uber.
Made a reservation 48 hours in advance for a car with an infant seat. They did not show up. Called them 10 minutes past reservation time and they said they couldnt find a car with an infant seat. Would have been nice for them to tell me that anytime within 48 hours. Not after my reservation time! They offered me no solution either. Had to lug a baby and 2 suitcases and a grandma on the subway to Brooklyn. They should go out of business.
Rude and terrible! I just moved to Brooklyn and the area park slope it’s nothing but friendly people and neighbors any business you call or walk into it’s simply polite. On this Sunday I called and requested a driver to take me to the Bronx the girl on the phone told me she can send a cab but the driver might not go to the Bronx I told her don’t send a driver not willing to go and she simply hung up I called back and my calls were picked up and hung up unbelievable I finally got through using a different phone # and the rude girl picks up and I asked again and asked why she hung up she hung up again and said her drivers were not willing to go out there which was a lie because Saturday night I called eastern and requested a car to go to the Bronx and he placed me on hold for about a minute and then told me 5 minutes however the girl working on Sundays is just nasty and rude hanging up on customers never using this car service again! Arecibo car service was my second option and I’m glad I called them excellent customer service on phone and the driver as well !! Stay away from eastern car service !!
I recommend you never use this car service. My two daughters and their caretaker were stuck and needed a car. I prepaid for a car to pick them up. The driver arrived but refused to help the caretaker who was trying to fold a stroller while holding an infant in her arms. After 3 minutes of struggling on her own the driver said she took too long and drove off, leaving them stranded.
I live in Prospect park and always always use eastern whenever I need a ride to the airport. And the service has always been excellent! On time, reliable, friendly and kind drivers, good price (fixed 35$ to JFK)! Special thanks to Miguel for picking me up today at 4.30 am and keeping me awake with his stories! Thank you so much guys!!!
Eastern just left me stranded at JFK with an overtired infant and toddler after a transcontinental flight. I had booked two car seats ahead of time with meet-and-greet service for an upcharge and only when I called was I informed that a driver wasn’t even on the way yet. Horrible situation. Never again.
Absolutely awful. Left my son and his sitter on the west side highway - driver waited two minutes and left before they could get down the elevator. Dispatch refused to send another car. Then stopped answering our calls. This after we opened an account, scheduled a regular and repeating pick-up place and time and confirmed the arrangements via phone. They couldnt be bothered and showed no concern for the situation. Avoid at all costs.
Been using Eastern as my first choice for 20 years. Prompt arrivals, clean cars, and 98% of the drivers are kind, courteous, helpful, happy to chat or happy to be quiet. I take eastern to & from medical appointments, Penn Station, airports, major shopping like Fairway or Lowes, and just around the neighborhood when for any reason a car is preferable to a subway ride. I have even trusted them as food couriers for parties, and to pick up my preteen kids at school. I felt free to sell my car, knowing that Eastern can be counted on.
Very professional, and allowed us to be on time for our reservations. Driver knew ahead of time, exactly were our location was with a simple no problem. I will recommend Eastern Car Service to family, co workers, and to anyone I know, that will be traveling to Brooklyn.
Sure, this car service may be a dollar or two less, but when you call a car, its because you want to save time. By waiting up to 35 minutes for this car service, you save neither time nor money. Ive lived in Park Slope for over 30 years, Ive been using this car service for over 15 of those years and I can assure you that I will never use them again.When you call and ask how long until your car arrives, the operator never fails to tell you five minutes. It doesnt matter if its 10 minutes or 35 minutes, your time is never as valuable as his.So if you want to save time, buy a bike, take the subway, walk, jog, hitchike - any of these methods will get you to your destination faster. If you want to save money all the methods I mentioned are good for the same.
Made reservations for a van with a carseat weeks in advance; called when we landed as we were earlier than scheduled. Waited 45 minutes until original pickup time and had to call dispatch to see where our vehicle was. They told me they didnt have any vans available with a carseat. Ended up taking a cab home to avoid waiting any longer with two small kids. Havent had issues in the past but one strike at a critical time means finding a new car service to use.
I used Eastern this weekend, to catch a show in the city. We were running late, so I called to get there as soon as possible. Their driver got there within minutes, and we were on the road, getting to the place on time. I just wanted to share that Eastern has always offered great service, and I wouldnt consider using anyone else in park slope.
They never called when the driver showed up. I was waiting outside and he was just sitting there. I didnt want to take someone elses car so I didnt assume it was mine. The guy was rude and irritated and gave me a very bad attitude. I ignored it. We took a strange round about route to my destination and then I was unable to pay with my card in the car. I had called ahead of time to be sure I was able to pay inside of the car with debit/credit. They told me I could and if not I could just call and pay over the phone. When I arrived late to work, my driver wouldnt even let me out until I called and payed inside of the car over the phone. I was furious because he had already made me late and wouldnt even let me pay from upstairs where I was supposed to be anyway. I will not use this service again. I will not recommend this service to anyone. Id rather take a cab.
Driver arrived and said he did not know where he was taking me and when we arrived at Newark airport refused to take credit card and charged an extra $19 in tolls. I was lucky that I had enough cash. NEVER AGAIN!!!
They do not keep their pickup commitments. They are not truly dog friendly. I have paid an extra fee and clearly stated that I needed dog friendly pickup and had theirs car drive past without stopping for the scheduled pickup.
Not good. They do not seem to respect time. I called this morning at 6:00AM for a trip to Penn Station in NYC from Crown Heights in Brooklyn, The man took my cell number and told me the car would arrive in 10 minutes. 15 minutes passed, I had to call again, The driver called me at 6:21 AM. he said that he had just gotten the call, When the car finally arrived it was after 6:30. I missed my 7:05 AM train to NC by 5 minutes. The best I could do was book a seat on the same train tomorrow. Unless you have time to waste, dont use Eastern. They play with your time.
This car service is very sometime-y. Ive used them on and off for years. When theyre good, theyre very good. But you never know. If you really have somewhere to be, dont use them. Theyre not reliably good and I have had several near misses with airports and trains.
Beware!. Bait and switch. Quote one price and change at destination. Hold onto your wallet! Driver nasty and threatening.told us to take the subway next time. He was right.
Please everyone! Stay as far away from this place as you can! The most Horrible service i have ever experienced in years!!!!! I have called several times over the years and 9 out of 10 times i am left waiting over 20 mins for a cab they said would arrive in 5-7 mins. Last time i called them was 4 days ago and the person that picked up said that my cab would be at my door in 10 mins, then, 20 mins passed and i called back to check on my cab and they lady that picked up the phone told me that they were still trying to find a car for me!!!!!!!!!! I could not believe what i was hearing!! First of all, the original person i spoke to wrote down my phone number!! So why didnt anyone call me to tell me that noone was coming?!?!?!?! The last person i spoke to only apologized and canceled my car, said that she didnt know why he did that!!I will tell you why he did that!!This place is filled with money-hungry people that have complete disregard for their customers time. They just want you to wait around so that when your ride arrives-if it ever does arrive- they can cash in...Please steer clear of this place. You will not regret ever doing so.
Pleasant, comfortable, reasonable. Glad to get a ride, especially on New Years.
They have infant car seats, which is one up on Uber. On the other hand, on our second trip with Eastern, we had a reservation for a car with an infant and a toddler car seat, but the driver turned out to have two toddler seats. Not good. And not helpful.
Always reliable, professional and reasonable prices.
Booked a car for 4AM in Manhattan 4/18/18 and when booking the fellow texted me including the wrong date. I called them back to correct and the fellow assured me that this was corrected. 4AM came and no car was present, I called and the fellow sighed and asked for my confirmation number. While reading it to him he hung up. I wont be using this service again in the future.
Awesome service. I’ve used it three times now to get to or from the airports and I’m never going back to Uber or Lyft. It’s literally HALF the price, and I can call and make an appointment the day before. It’s great to just tell them when my flight will be and know that there’ll be a car waiting outside my apartment ready to go when I need it.
I have given them multiple chances and more than three times I had to call back 20 minutes later and ask where my car is, this last time I was told 5 minutes and waited for about 25 minutes and then signed up for uber and my ride came is 4 minutes. I really tried to give them a chance but they are not very good.
Absolutely the worst. I waited half an hour with my cat for a car to the vet, it never showed up. I called and called, they told me 2 minutes over and over again. Rude and unreliable. We use car services many times a week, but were done with Eastern.
Dont use EASTER CAR SERVICE. EXTREMELY RUDE, TERRIBLE SERVICE AND ABSOLUTELY NOT RELIABLE.I order a car 1 week in advance with a child car seat and capacity of 7 suitcases since we were moving from NYC to London. The Pope was in NYC that day so I asked for a car 4 hours and 1/2 before the flight, at 6pm. At 6.10 I call them and they tell me all cars are running late because the Pope is in town (yes so thats why I asked for a car at 6pm but ok) so the car will be there around 6.30pm. I call them back at 6.30pm and they tell me that no car will be coming. Because the car was stuck in 47th and 5th av (thats exactly where the Pope was). No sorry nothing - Just: your car is not coming. And the guy hang up on me!! I tried to call back and they hang up on me again! And here I am with 7 suitcases and a 19 mo baby ready to get a fight that will bring us to my new home. Thanks god for UBER. We found the right car with car seat in the next hour and didnt miss our flight.WORSE CAR SERVICE EVER! Dont ever use them.
I still have no problems with Eastern despite the harsh stories I hear from people every once in a while. There are tons of car services to choose from in the park slope area (Continental, Castle, Arecibo, Evelyn, Eastern etc.), however the only one that I have noticed any progress in the right direction has been Eastern. Ok, they arent Carmel or Dial7 or LOVE...those guys are luxury car services that charge substantially higher. Not all their vehicles are the newest..(though some are, just request it). And they do have minivans and SUV’s. They also allow you to take your pet in their cars
Very professional drivers and usually on time. My only concern would be that there are times when it is impossible to get the phone answered when you call to book a taxi, this can ofcourse be quite frustrating. Otherwise most of the cars are clean, well maintained and the drivers are courteous.
I waited 55 minutes for a taxi that never showed up and when I called to find out what happened a female dispatcher was very rude and unprofessional. I was a frequent customer using this car service 2 to 3 times a week but now I will no longer use this service. This is not the first time this dispatcher was rude she needs training in customer service
Generally it’s a good service with honest polite drivers but every once and awhile, like last night I get a guy that tries to overcharge me even though they get rates off their tablet. It would be nice if their up gave the customer the rate too
For the song Great Eastern used to be such a great car service and then they started to just not show up or show up extremely late. I stopped taking this car service in 2016. Hopefully they have improved since then.
Worst trip ever, do not use. The driver complained the whole way because he had to take me from Brooklyn to Penn Station. Asked if I wanted to take the bridge or tunnel, took the tunnel and charged me extra for it while we were going through the tunnel. And then got stuck in traffic downtown. Rather than dealing with it, he complained that their was no way to get to midtown and asked what I wanted to do. I guess he wasnt joking. I got off at City Hall and took the subway and nearly missed my train from Penn Station. I will never use Eastern car service again.
As long as its not a busy night, like New Years Eve or, you know, any Saturday after 10pm, youll get a car quickly and easily. On busier nights, though, its sometimes better to just take public transportation, if you can, because youll wait FOREVER for them to answer the phone and then FOREVER for the car to get there.Clean cars, though and friendly drivers!
Quick and efficient. Live driver updates similar to an Uber or Lyft app but wayyyyy cheaper. Excellent service
Horrible. They treated us very cruel. We told them to transport my dog. They said they transport animals. They said they would. They wanted to charge us more money after the trip. My dog was nervous. They talked to us very rudely. I will never take them again. 😡😡😡Not helpful or truthful.
Went to JFK last Saturday. All info was texted to me, driver was on time. Good experience with Eastern
Not RELIABLE!!!!!!! If you don’t get a text or call 10 to 15 minutes prior to your scheduled pick up it means they’re NOT coming!!!! 😡OK so I did the stupid thing and tried them again and was quoted a price when I did the APP reservation and was charged something different. SO NOT RELIABLE and has to be some tax evasion going on for quoting 2 different prices DON;T TRUST THEM!
Booked a car to go to the airport at 8 am.No show,call to get another car they say 10 min, after 20 the driver call me saying that they misunderstood the address,wasted 30 min,hope to catch my flight.Horrible customer service
Great service especially for scheduling cars for odd hour pickups. Very reliable and they have a text system that keeps you updated on driver arrival.
ZERO STARS: Today I called for a taxi and they yelled at me and said “THERE ARE NONE”. Sometimes I call and they don’t even get here. This is not a reliable taxi service
Do not send a Prius there is no room in the back seat. I use your service 2-4 times week and that car is too small! I was in it tonight with my knees in my face. Remove cars with no leg space from your fleet!
I waited over 40 minutes for a car that never showed up. I never heard from them again and the dispatcher stopped answering the phone. I had spoken to dispatch twice before they stopped answering, so they knew I was there waiting. I wont be using Eastern again
I’m in a car now going from Park Slope to the theater district. The driver is swerving from one lane to another, speeding and making quick stops. When I told him that I’m not in a hurry and that he should slow down, he scowled and ignored me. This is a nightmare of a ride!
Wow. I was a customer since 2005 and they were awesome. As a young female with kids I trusted them 100% and they would talk to with words like mami andhoney and sweetie I used to call them from anywhere in the city and theyd be right there. Today I called from queens by citi field at 1 am. They guy hung up when I first spoke to him. I thought the line dropped. I called again and repeated myself and he barked I am in Brooklyn! and click, line hung up again. I was in shock and called again. He never answered my call again. It was so rude unprofessional and I guess they dont work outside Brooklyn nor speak professionally. They is my last time using eastern. So sad. Ownership must have changed. It is over for me.
I take eastern on a regular basis since 1998 and I was shocked to see drive 261 using a laptop while driving my family home. His wreck less driving put our lives at risk. He was tail gaiting the whole ride back while using his laptop. This was the perfect combination for disaster. Towards the end of trip he slammed the brakes coming close to an accident. My kid fell on the floor. There was no sign of any compassion from the driver. I am going to take action with NYC tlc if eastern doesnt cooperate with me with this mater. Driver 261 is a danger to society, driving and texting is bad enough... Using a laptop? Thats outrageous.
Eastern is showing signs of improvement. Lately I have called them and it seems they have some new personal and yes they do speak English. Their website offers a point system that allows you to get free rides after you accumulate enough rides.
It has become what the new neighborhood business ventures attempts to establish........same service same rhyme and routine grossly overpriced. Tje drivers has become very particular about the rides the pick.The dispatchers at the base remain the last leg of dognty and reason3.
Good rates but unreliable and lie about the wait time. Most drivers are nice but the dispatchers are rude and think they are the only car service business in Brooklyn.
Best ride to the airport. Book in advance, get a text message confirming your ride. Some drivers are better than others, but it is the best service for the price.
I give it 4 stars because sometimes Operatives infiltrate as drivers and Project Electro magnetic fields targeting the limbic system of the brain while other Operatives send WiFi signals trying to enable mind control. Doesnt work on me.
Not professional at all and rude as hell. Will not be calling them ever again for a cab...and also will tell my grandma to delete them out her phone. There are better car services.
Took a little while but good service
From driver: very poor service. they took all my information, been waiting for over a week to get car to drive. constantly calling to find out the status but only was promise to call back which never got any.
I just had a driver scream at me over the phone and hang up on me, and the dispatcher had to send another car because this loser is mad I couldnt understand him because I dont speak Spanish... it is completely disgusting this guy is employed with a customer service job and thinks is ok to yell at a customer. Because he doesnt speak English...
I called about a trip from Newark Airport to Bronx. He hung up immediately. I called back and he didnt even bother to lie about a disconnect. I realize that going over the GW is not everyones greatest desire, but at least tell me no.
Good rates average service. They cant really estimate how long before the cab comes. Customer service a hit or miss
I booked a Limo for my wedding and these guys did a fantastic job. They were on time and professional. Thanks so much! I recommend and will use again.
Last night I was riding my street legal scooter on parkside in brooklyn and car 149 almost ran me off the road. He started weaving into oncoming traffic trying to pass through the double yellow lines. Then he abruptly stopped across from the blow up tennis courts and started honking. That guy was a maniac and I hope hes not on the road much longer.
Still hands-down the best car service in the area. I have used them for 10+ years now.
This used to be a very good car service not any more. They never even answer their phone. Very unprofessional. Sometimes rude and they hang up before you are done talking!
These guys are on time and have decent vehicles. I cant speak for using them in other neighborhoods but for park slope the rates are good and Id say theyre the best in town.
Good deal, especially grabbing me from the middle of Red Hook. $40 to JFK. Uber was $60-65 even with the carpool option. Good, comfortable car.
Called to schedule a pickup for the morning and when the car didnt arrive, completely ruining my entire plans, I called only to get no answer for over 20 minutes. Finally, someone answered and I discovered they didnt even schedule the pickup for the right day.
Used them very often. Not anymore. Called five times for a car to Laguardia. They never answered the phone
NEVER USE THIS CAR SERVICE. I work at a Michelin-starred restaurant and called a car for a couple visiting from another country and their small child. The driver kicked the guests out of his car and refused to take them to their hotel in Manhattan! INEXCUSABLE.
I waited 40 minutes and then they told me no one was coming.Ive taken Eastern plenty of times. Usually ok, but not great, and not worth the risk of getting stranded. Do Arecibo or Uber if you can.
Reliable, affordable car service. The cars are a little old and and have that old school NYC car service smell, but I like it!
They have great prices cheaper than Uber very reliable you could count on them to pick you up when you make your reservation pretty good I like
These guys are awesome. ALWAYS on time, always courteous, always affordable. Whether Im going across Brooklyn or to/from an airport, these guys are my go-to. Highly recommended.
Very reliable. Clean cars. Good drivers. Prices are reasonable. Pick up times are good
Offered OMAR, the dispatcher a big tip and he refused. They picked up my daughter at 4am and are super sharp. John Dobson Conn.
Amazing service ! The dispatchers are very friendly especially Juan Balanta & hands down the best luxury car service is 211 great guy
Call them, and they said 10 min and your cab will come, waited 25 min and no one came and it was freezy outside. They used to be good but now they terrible.
Ive used them alot over the years but theyre less reliable recently.
We just had the best driver in our experience of visiting this city. He was totally sane and totally prepared. It was as if there was no traffic.
Best prices during the pandemic was there for the people when uber and Lyft was taking advantage and hiking the prices sky high thank you eastern .
I called and the person who picked up was being really rude and when I called back to cancel the car service, he hung up without saying anything. Smh, bad for business.
I’ve used this car service for over 15 years and still is very reliable and always on time. Recommended.
Cheaper than Lyft or Uber and the drivers know how to get there without a GPS. Also: they have an app.
I use this company for many years. I have a person who take every wear I need.
THE WORST CAB COMPANY!!! I called an hour early to reserve an still came by 15 minutes late. The 2nd time they did that to me!! Always lame excuses!! Never...Ever Ever Again!!
Dont try calling here for a car. They answer and put you on an endless hold. No wonder uber is winning.
Need a clean reliable car service to take you long distance, make them your go to choice.
Always on point and reasonably priced.
Drivers always arrive early before the requested time, are friendly, and are willing to help with my luggage. A+
This review is specifically rating the driver for this transaction. He did a great job, was considerate, helpful and drove safely.
Best car service ever love my driver had a very nice car and super superclean If you ever used this service ask the driver 165very nice guy and very polite
Always reliable Ive been using Eastern for 20 years 5🌟 s
Service here went down big time. No one answers the phone, it rings and rings. They never have cars
Don’t use these guys- they won’t show up - they play a good game with bookings and confirmations but never show up. Don’t risk it on the way to the airport - please!
Was excelent the new app alowed to track the car before come and text you when arrive it so good.!
Mauro was our driver. Great. Courteous, on time, friendly. Recommended.
Scumbag drivers called them to bring my wife home from hospital after c-section was walking her down slowly guy didnt even wait 5 min took off and wouldnt answer his phone .... scumbags ... never again
Great service !!!! This household used Eastern Car Service for 35 yrs and counting. I would rate it number one!
Used these guys in Brooklyn and New York, great vehicles, fantastic drivers and very well priced. Thank you
I had problem with my car battery dead, driver from Eastern car service shows up within 5 minutes and help me to charge my car.Thank you Eastern Car service
Always available, good rates, friendly drivers. Always first choice when needed.
It was a great experience! The was friendly professional and a great conversationalist.
Car came super quick. Waited for me outside jfk. Clean cars. Great price
Horrible have you thinking your getting a cab and tbey never put one to come then act like they never took your call if your a single female dont truts them have you strand for hours
Friendly drivers who I conversed easily with the entire trip.
I use Eastern about 10 times per week. I now rely upon them for airport trips because I like making reservations.
Call Center people have very impolite behaviour, they are not trying to help you during the cab booking. Not going to book the cab from them again.
Almost NEVER on time and the cara often smell, and so do the drivers.A couple of times they have worked, but NO more!!!
Driver was very polite and the dispatcher was curious and truthful
Its a good car service but at the same time its kinda dangerous.
Driver was on time and courteous. What more do you want from a car service.
Pretty punctual, reasonable priced and nice Drivers, just dont expect them to speak english
Never on time. Never polite. Shame on me for using this company more than the one horrific experience. Never again.
Great pickup and driver. Rush hour always tough, but no complaints.
There a bunch of con artist dont take them... Stick to Uber or Lift or call Bell.
Total reviews rating 3.1
199 Reviews for Eastern Car Service 2023:
Review №1
2022-05-21I’ve used Eastern several times before to commute in the city with my dogs because they purport to be dog friendly (and generally have been in the past). I booked a trip, and called multiple times to confirm that the driver would be dog friendly. I waited over two hours for a car. I called multiple times to find out what was going on and was told that the driver was on the way, that the driver had picked someone else up but a new driver was coming, that the driver was stuck in traffic nearby, etc. I was left on hold for long stretches of time - ten minutes at one point. I was eventually told (again, after two hours of waiting) that once the drivers learned I had dogs, they canceled and that the evening dispatcher couldn’t commit to the reservations confirmed earlier in the day. Had I had that information earlier, I would have had time to change my plans before wasting my time.
Review №2
2022-03-27Ive been using Eastern for many years. .and as I have a disability, I depend on their being easy to reach and on time. They were 5 star before the pandemic, and while I understand that everyone had problems during the pandemic....they should be back to normal now.The fact is that only a few weeks ago, I had a doctors appt way over on the east side of Manhattan. I booked a ROUND TRIP and confirmed it 3x!!! The drop-off was fine. But the pickup for the trip back to Brooklyn was a nightmare. They STRANDED me at the doctors office. The evening dispatcher said he couldnt get me a car, even tho I had reserved one. That he wasnt responsible for reservations made by the morning dispatcher. Is that unbelievable??? He seemed totally indifferent to my situation. I use a walker and cant walk a block, and i cantwalk steps....and I panicked at out how I would get home during rush hour.Finally, I called a limousine company and they sent a car, at almost 2X the price!!!... and got me home.I havent used Eastern since. Im honestly afraid to make a round-trip reservation, and be stranded again!!
Review №3
2022-02-28Very reliable dispatcher & drivers, they pick you up & get you where you need to go on time. If theyre picking you up from the airport they even take it upon themselves to check flight ETA and get there early so you wont be waiting. Ill most definitely call on them again
Review №4
2022-06-06This company is NOT organized! I confirmed 2 appointments with them today. (1 for my mom from my apartment to the airport and 1 for my husband from the airport to our apartment - my mom spent the weekend in NY as my husband was out of town). The service was horrible. I called multiple times and no answer. For my mom the driver was 25 minutes late and for my husband, they canceled the ride. You should not confirm appointments if you do not plan to be on time! People are relying on you for travel to their destination.
Review №5
2022-02-11Great and easy experience getting to the airport today. Driver was on time (even a little early) and got me to LGA without problems. $30 cheaper than what Uber and Lyft were asking. Was able to book ride online a few hours before.
Review №6
2022-05-24They do not pick up the phone! You have to keep calling after a few rings. Also they never have any cars available to go anywhere. I think they have only a few cars. Maybe I will try them early morning. Check for another review in the near future.
Review №7
2022-02-16Wish I could give fewer than one star. They didnt show up. At all.Had to use Uber and improvise with the carseat--not something one wants to do when trying to take a plane.
Review №8
2021-08-19Never using again! Called the night before to schedule a 5:30am pickup to the airport. I got a confirmation text with the correct details but the car never showed up. No call, no text from them. Tried calling frantically 5 times while we were waiting so we would not miss our flight but no response on their main line (despite this being rush hour and the site advertising them as being “24 hours”). Ended up getting an Uber after half an hour of waiting. Lousy service, unreliable. No wonder car services are going out of business!
Review №9
2021-12-23Didn’t want to rely on Uber for my holiday travel and ordered car service for airport trip. Big mistake. Car didn’t show up and dispatcher couldn’t even locate the driver. Car #12. Now I’m 20 minutes delayed and in an Uber after all. Do not use. Or use at your own risk!
Review №10
2022-07-13Overall good local service. have had one time ghosted by the driver and customer service was slow.