Delivery
Yes
Ed Shults Ford Lincoln in Jamestown
Categories
Location on the map
Jamestown, Chautauqua County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
Phone: +1 716-484-0121
Site: https://www.edshultsfordlincoln....
Site: https://www.edshultsfordlincoln....
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:9AM–3PM
- Sunday:Closed
Comments (199)
Had my Ford F-150 in for headlight and fog light replacement. While there I was advised of wiring harness problem along with rear brakes needing replacement along with rotors and calipers. Ron and Rachael handled everything in a very professional manner along with the expert repair in service area. They gave me a good deal on repair price.
Just purchased my Lincoln MKC off lease. Everyone involved in the process was very helpful and pleasant. Thanks for making it easy to conduct business with your company.
Customer satisfaction is nonexistent.No different than any other dealer.No support after sale.Pamper you until the sale then ignore messages until you leave a bad review.
Horrible experience. I will never get my vehicle serviced at Shults Ford. They had my car for more then a week and never even looked at it. I had another place pick the car up to be fixed.
Dennis at Shults did a good job getting us what we needed, and kept us informed during all the delays. When it came in finally, he was as excited as we were. Remembers us, and what is going on in our lives every time we stop in.
Everyone was knowledgeable, friendly and very professional! The experience went smoothly and Im enjoying my new car!
Always had good service with this dealership but the last oil change on my new f150 oil level was quite high. Brought this to attention of service dept to no avail. After talking with Rich I brought it back in and service dept made good. This man understands customer service and restored my faith in this dealership. He is definitely a credit to this dealership and I’ll continue to return again!
Professional service. Delivered as agreed with upfront pricing, and no hassle. Very Happy with now my second purchase from Shults.
5 Stars, because I drive an hour away from my home to this dealership for the service! Chad made my Appt, loaner vehicle available for the 3 hours, so I was able to do errands while the service was being done. Rachel handled everything once I arrived. They did the recall, took care of a couple other issues I had. After buying a new car from them in 2011, I have always tried to buy my new vehicles from them first. If it works out great, if not, well, I still bring my vehicles here to be serviced. As long as the service stays like this, I will be a customer. Kudos to Rachel, Chad & the service team!
I had the best , friendly,professional experience. In my many years of purchasing vehicles..I am referring every body possible.I continue to receive follow-up to make sure in the event I need anything. No doubt my first choice in the future will be Ed shults Ford of Jamestown!
We bought a 19 expedition Max limited last year only 17k miles on it. When we first bought it the cam phaser went out we brought the vehicle here and they kept the vehicle for about two hours and said they “ fixed “ it. The rattle upon start up continues to happen and the vehicles transmission shutters on gears 8-10 which is not normal because you can feel the shutter throughout the interior, anyway we took our vehicle once again for these issues they had our vehicle for two days they called and said they fixed everything, they did not! They gave us the vehicle worse than what it was, saying “ this is what these vehicles do” when Indeed they do not we’ve rented expeditions before same year a lot more miles and feel as you are driving on clouds. We don’t recommend them for service, looking for alternative service centers.
I have had all my vehicles serviced and repaired at Shultz Ford and they have always taken great care of me and my family. Would not go any where else. This past week Rachel took great care of my daughters car who drove home from college. The car needed brakes, rotors, tires, and a oil change. I had peace of mind when she pulled out of driveway heading back to school. Thank you Rachel and the service dept.
Very courteous group. Shuttle driver stopped at a store for me. Very nice young man. They also washed my vehicle. Highly recommend Ed Shults Ford.
Contacted EdShultz Ford on December 3rd 2021 when diagnosis showed my check engine light was lit due to waste gate solenoid. Was quoted price of $151.67 for wastegate solenoid, $100 for labor to replace it. Made appointment for December 10th at 9:15. When I showed up it seemed they were not expecting me. I had received a confirmation text and a text of reminder of appointment. Rachel Lupton asked if the part had been ordered, then said they reccomended me spending $60 to $100 for them to run diagnostic test to be sure it was wastegate solenoid. After 45 minutes Rachel informed me it was indeed a bad wastegate solenoid. Told me they had one in stock( i imagine it was the one ordered when I made the appointment) Told me my bill would be $420. Original quote totaled $251.67 so if the diagnostic test was $100 that should of came to $351.67. I guess there was hidden fees somewhere. Bill shows I was charged $182 for wastegate solenoid, and labor was $264. So even if they charged to higher amount of $100 for diagnosis, I was charged $164 instead of $100 quoted for labor to replace solenoid. They did knock off $25 for variable, whatever that was. So I guess they dont honor quotes they give you.
This truck is everything Dennis said it would be and more; right down-to the fuel mileage. Way more features than I would have ever expected, and so enjoyable to drive
Ron Snyder always does a good job in scheduling and communication. Plus service tech Paul was outstanding in making all fixes in a very short period of time. Great team and service
Its been an hour and a half. Ive been waiting this whole time for an oil change. Trained and well payed mechanics take over an hour for an oil change. Amazing. I showed up when Noone was in front of me. Only reason Im here because it was free for getting a vehicle through them. I would never pay for their service. I was informed 20 mins ago that it would good to go in a couple mins.
What and awesome experience. They made things simple and easy considering we were about 3 hours away purchasing our ford expedition max from them. It was the best experience Ive had doing a long distance purchase during these crazy time.
Love my truck, but Im not at all pleased with how the dealership handled the after sale. I was assured that their mechanics are required to check that everything is functional on a vehicle prior to sale. I noticed something was not working on the drive home and when I brought it back for a check a week later I was told that that is my problem and that I should have purchased a warranty.Ive had similar problems in the past with dealerships that took responsibility for their oversight and fixed the issue, but Shults doesnt seem to care whether they keep their word.Do not buy a used car from them unless you have it thoroughly inspected and you are comfortable that everything is in working order.
My son brought our F250 in on Monday afternoon without an appointment to try to get its inspection done. They got him right in! Thank you Ron for your spectacular service.
My husband and I have got cars from here severL times and every time we have been very satisfied. We have got vehicles from other places but none of them helped us out more than the staff at Shults. I will continue to use Shults for future purchases. VERY SATISFIED
This review covers two visits. I figured I would give them a second chance after the first visit. First visit I was getting a heater element in my seat repaired, after a couple hours they figured it out and said it’s working. I got in the car and noticed some grease on the leather seats, no big deal I just cleaned it. Then when I got home and went to try the seat I notice a gouge in my door, 4 gouges in the moulding from taking the seat out and the heater still didn’t work. Set up an appointment and told them everything. New appointment and 4 hours later they said they had to order another part, new molding and then fix the door. This time I decided to look at the vehicle before I left - there was blood on the front driver seat! I went back in and they took it in the back and cleaned it up. A bit much for a professional dealership.
My vehicle was serviced and had the annual NYS inspection done. I picked my truck up and everything seemed fine and routine, I was happy. After I arrived home I thought to look at my sticker, which I should have done before I left the dealership, and found the old sticker still in place. I called the service department and they apologized and made room for me to return my vehicle right away. Again, no problems, I was happy, knowing that mixups do occur. After I brought my vehicle back it was taken back to where the technicians were to get the sticker and returned to me about 20 minutes later. There the service department staff member apologized again and confessed that he accidentally scraped off my vehicle registration along with the old sticker. He taped the crumpled and torn remnants back on with scotch tape which is only a temporary fix. It was one mixup too many. Now I’ll have to pay for a replacement registration sticker.
Take my vehicles there when i know its something I can not repair myself. First time I took it Im to have the exhaust manifold on the passenger side replaced it was quoted at around $850 and I figured it might cost a little more, which it did, $1100, replaced a brake caliper as well because it was getting Inspected too. This time I took it in for the same fix on the driver side a year later. Quoted around $850 again. Almost exactly same thing done, only difference was added an oil change and replaced oil dip stick tube and new lug nuts and itt came out to $1600! They always do great work, truck sounds great, but I was pretty disappointed on the price! YIKES!!!!!
I was asked to leave feedback regarding the purchase of our vehicle this past March. I’m not one to throw anyone under the bus and often disregard feedback from other’s while making online purchases. The bottom line of my beef pertains now to Service. In May I made a trip up to Shults for a couple Warranty issues which included Weatherstrips for both front doors and Center Caps. Between then and now I’ve made 2 additional trips to have the pieces replaced.Trip #1 I arrived and waited for almost 4hrs.only to discover the Service Dept. couldn’t locate the parts.Trip #2 After a lengthy wait the Service Manager came out with 1pc.stating the other box didn’t have what he ordered and he would get the missing piece and mail it to me. (He had showed me how to install and I didn’t have a problem with doing so)I received a phone message from a Service Rep. a few weeks ago to make another appointment to have this piece replaced. I explained to him that this issue had been taken care of and that the Service Manager promised to have it shipped to my house. He understood and said he would pass the information onto his Manger.As of today still no replacement piece nor any correspondence with anyone from the Service Department.I guess what is really bothering me now is what should occur if the vehicle ever fails regarding a major issue including the Engine,Transmission,etc. All things considered with the initial purchase experience and now with Service I’d probably go elsewhere for our next vehicle.Original Purchase FeedbackPLEASE MAKE NOTE: In reference to this Review, it has no direct reflection of anyone person that my wife and I encountered during the purchase but an overall score of everything combined.The Sales staff was very pleasant and willing to help us with any concerns we had regarding the vehicle. After a test drive and deciding we liked the SUV it was agreed upon to be purchased the following day. A time was scheduled in which during would allow myself to inspect the underneath while in the garage.Being returned to the dealership as a low mileage lease I wanted to at least take a look of the under carriage for my own peace of mind. Everything looked fine except for a noticeable oil residue omitting from the front of the engine and down the backside. We also found droplets of fresh oil on the engine’s oil filter. After pointing it out to the mechanic and Salesman I was told that it wasn’t a major issue and was reminded of the Lifetime Ed Shults Engine warranty. I also questioned the typical mileage on the SUV’s Struts before replacing and told they don’t wear out? I did ask if to have the oil leak noted prior to the sale and not positive if that occurred.There was some confusion pertaining to the Vehicle’s prep before purchasing and we understand that sometimes things don’t always go as planned so it wasn’t a real problem. The detailing was finished properly which put a smile on my wife’s face and indicated to me she was pleased.Financing and paperwork of the sale went as planned. The Manager was very informative and her explanations easily understood if we had questions or concerns.Overall we’re pleased with our purchase and would definitely consider Ed Shults Ford Lincoln in the future.
After using my last Shultz advantage will not be servicing the vehicle I bought from Shultz ford at Shultz ford anymore customer service is really awful and everyone I know has had a bad experience getting services done here constantly being talked down on / given attitude when I ask questions and having someone who sits at a desk act like I know nothing about vehicles.
We have purchased multiple vehicles and had them serviced here as well. Every experience has been wonderful with sales staff, service advisors, and the technicians. Everything is always done in a timely and professional way.
I got my second car to have it needing 2000 in fixing from day one. They had me driving back and forth to this location all to send me some where else. Now its in need of the fixing they are denyinge the repairs. Thanks for putting me in a unsafe car with my family. I trusted yall with my life. Guess yall never cared or care olif people are safe and getting a good car for hard earned money. Smh.
Went there just to test drive & came home with a new F-150.. Dennis was very knowledgeable and answered all my question. Also got a great trade in value. Impressed with the state of the art dealership.
Inconsistent false statements as to the status of the vehicle and if and what parts were needed. But friendly and polite to talk with.
Good service, free washes when they can and shuttling back and forth to work or home.
We came to Jamestown area to visit family and very early Friday morning the check engine light and limp mode popped up on my ‘14 F150, I called Shults Ford about 8:30 explaining we were visiting and had a camper and were more than 200 miles from home. They gave me an appoint for 10:30 (like 2 hours from my call) to have it evaluated. By 11ish I knew the problem, they had the solution and within 4 hours of arrival, my truck was fixed. In the days of electronic junk on vehicles, the cost was not outrageous, but the people were marvelous – especially Service Advisor Rachel Lupton. She even came looking for us to report the problem. They had the part in stock, we drove it over the weekend and made it home without incident. My local Ford dealer likely would have said “OH we can get you in early Monday”. I certainly had a great experience with Shults Ford.
I needed to get my 2019 Ford Expedition in for servicing ASAP. The staff at the servicing dept. was able to schedule me an appointment for first thing the next morning, the staff were very courteous, helpful and knowledgeable of what needed to be done.Thanks for all that you did for me !!
Very pleasantly surprised to find a Ford Escape Hybrid on the lot available for a test drive. Dealership very careful with Covid rules in place. Car with sandstone interior was actually on order with the dealership and came in earlier than expected. Sales staff efficient, pleasant and willing to help me. After 2 deals at other dealerships fell through, I wasnt sure Id actually be able to get the hybrid I was looking for in the color and interior I was looking for. Rob was very helpful in finding me what I wanted.
I am always impressed by the high quality service I receive from Ed Shults dealership. Their staff is always friendly, attentive and accommodating. Ron and Sean in the service department really stand out. Their waiting area is clean and comfortable as well. I like the fact they clean my car upon return. This may seem like a small thing for some, but its a big time saver for me. They go above and beyond in the area of service. I highly recommend this dealership.
Today you can buy a new Ford anywhere, I buy from Ed Shults Ford for the service after the sale.
Just purchased a 2017 ford fiesta. USED. Great customer service. Great quality. No pressure at all. All the staff were exceptionally professional! Thank you again for everyone at Schults Ford of Jamestown! Would highly recommend to anybody! ~Semper Fi to you all and anyone serving in our military!
Easy to work with ... people are so friendly (Kyle is amazing) but laid back not over crowding.The car selection is perfect to look at and my C-Max just as described on line even better in person! Priced perfect.Very clean facilities and Kyle took the time to show me any / all features I wanted to know about - talking manual! They stayed open passed closing to paperwork done!Everything was taken care of - 1 stop shop so I couldn’t be happier! I plan to be back soon when my hubbys vehicle is ready!
Awesome experience buying from Ed Shults Ford. My lease was almost up and finding a car at this time is extremely difficult. Found a car that was just delivered to the lot and the whole team at the dealership did a great job to get me into my new vehicle. They were fair and involved from start to finish.
Scheduled an oil change a week in advance for 1:30 pm (there were no other appointments scheduled the entire day at the time) and I showed up with my car over half an hour early. It took them well over 3 and a half hours to simply change my oil and rotate my tires. I don’t understand what took so long, especially considering I had an appointment scheduled. After it was all said and done, I approached my (white) car that had grease all over the handles and door jambs from the employees’ hands. They didn’t even have the common courtesy to clean up after themselves... will NOT be having my vehicle serviced here again unless I absolutely have to.
Superb! Rachel was my service manager. She was wonderful: polite, caring and most of all knowledgeable about what needed to be done. She made sound and logical suggestions. Great waiting room -- complimentary beverages and snacks. You couldnt beat it. I will go back and buy another car from them when the time comes.
Brought the truck in for an oil change and inspection. the price for the oil change was reasonable and I think they completed the whole appointment in a reasonable amount of time however when I pulled up to the door that says welcome please drive in no one opened the door so I park the truck on the side of the building. After the job is finished I got back into my truck and it smelled like a used ashtray. Two minor problems that could easily be fixed. However I would still recommend this place of business based on price and short wait time
5 stars they did an amazing job detailing my 2012 escape ( and it was very dirty) very easy to make the appointment and they sent a reminder when to bring it in . I brought the car home listed it on market place and it sold within an hour . I feel the selling feature was on how clean it was . Thank you !
I have always said that the best sales representative of a Shults dealership is the Service Department(s). The service writers, the technicians, the lot boys (no disrespect intended, I was one back in the 60s) and everyone else behind the scenes of the sales floor.My recent visit was an oil change for my wifes Mustang. Even with the slowdown due to the ongoing virus thing, I was able to get an appointment at my convenience. The service writer, Ms. Lupton, was most courteous and professional and went out of her way to do me a favor with regard to getting me a catalog from the showroom. The work was done quickly, and was given back with a car wash! All that for 30 bucks! And (sshh) we didnt even buy the car here!The service people are in and out of dozens of cars every day without knowing who sneezed, wheezed, coughed, or breathed in them. They too, are putting themselves out there to keep us rolling. THANK YOU all!
Buyer beware this place is such a joke for sales. I ordered a new vehicle the first part of March. A week later Covid shutdown the US. Almost 3 months later the company’s start back up. I get a call the other day they are canceling my order and returning my deposit. Thanks for holding me from missing out on all the leftover deals and collecting on my deposit which I still have not received back yet. Go elsewhere. If I could give negative stars I would. Nothing good of this place.
My car has been towed 3 times within a year and half for the same issue. Its a faulty sensor in the engine temperature gauge. Im lucky the part is still under warranty and have had the part and labor covered. Shults does a decent job in getting the parts repaired quickly. My car has been to the shop twice in 3 months for the same issue and have had to pay for the tow without any reimbursement. Each of these last two times, Shults has returned my car without bolting in the engine shield under my car. The first time I fixed it, but when they did it again on my 2nd time the employee wanted to blame me for hitting something within the first 500 feet of leaving the parking lot. The only reason for 2 stars is that they were able to get my car in quickly and fix the issue, until it happens again. Otherwise I would give it a 1 star as I am fed up with ford and its multiple recalls and faulty parts that I have to continually repair.
All the paperwork was done before I got there, since I live 4 1/2 hours away it was great being able to walk in, take the car for a test drive, pay for the car, sign that paperwork and was out of there in about 30 minutes tops! The staff when I arrived was friendly and it was just an overall excellent experience working with this dealership and their employees. What this dealership does is takes a 1% from your purchase (or up to $100 minimum) and donates it to a local charity of your choice in your name. They provided a list of maybe 10 charities and the 1% of my purchase went to help local Veterans organizations. Being actively involved back home with Veterans this was such a heartwarming, amazing, thing this dealership does!!! Oh so very impressed and will recommend this dealership. Thank you so much Ed Shults Ford Lincoln dealership!
Just bought a car. It was a great experience overall and they took good care of me.
Don’t trust this dealer. Found an08 Avalanche I liked called put in a loan application said it was approved live 90 miles away made an appointment for Saturday morning drove there and the salesman said not approved for the Avalanche to old I can pick anything else out, I have a few car dealers within 10 mile if I wanted anything else I would of went there so 180 mile later I’m writing this review.After the response I tried calling. Left Jason a voicemail Monday, Tuesday and Wednesday morning still haven’t herd from him, so the review still stands.
Order part,made a time to come in,family matter came up , no problem changing date.Polite,clean place to wait,someone checked to see if we needed anything. We were able to bring our small dog in. We had a vet appointment afterwards. A little less than an hour our truck had a new horn you could hear. Yeah !Thank you for your services
I just purchased my 2022Ford Edge it’s the third one I’ve purchased at EdShults Jamestown NY My salesman Dennis Sealy is awesome he patient helpful and great salesman .Im loving my new vehicle and it’s was a great car buying experience .Stop by check them out !
Have dealt with Dennis twice now. Excellent. He went above and beyond to make sure I was happy. Other salespeople have been great in his absence, but I will definitely ask for him again. Thanks again!
Rich and Dennis did an awesome job making my purchase easy!! Both were very helpful in explaining all options of my truck. I would most definitely recommend going to Ed Schults Ford. Great job!!!
I waited 5 hours for an oil change and transmission flush because they did not know I was waiting in the lobby. The person forgot to sign me in that I was waiting for my truck, or it would of been done long ago. My confirmation email stated that I would be waiting. The receptionist that cashed me out was pleasant and handed me a free interior/exterior detail job for my inconvenience.
Used my Shults advantage for an oil change and New York State inspection a year later that came with the sale of the vehicle!! Received a tire rotation and my fluids top off free of charge! Keep up the great work!
Rich made car buying a breeze! Next time I buy a car, his number will be the first I dial.
Great people to deal with. First class dealership.
Brought in 2019 Ford Escape with approx. 12000 miles. Purchase the vehicle less than a year ago. Had January recall for coolant leaking into the cylinders. Dealer reset the module to change the timing of the flow of coolant. Coolant was just below the MIN level. The next day coolant was still below the MIN level. Should have been checked and serviced with the recall. Went back to the dealer the next day to have serviced ( a 50 mile round trip). Asked to have repair order to validate servicing to MAX level. Rep. said there its in the computer. I said well and good now can I also please have a copy for my records.Tech said coolant should not be down more than perhaps a half inch in a year. Apparently, there was lots leaking over the past few months. I believe this resetting of the module to change the timing of the coolant flow is just a band aid fix to get it down the road and defer the maint that is needed. I am not happy with this situation. The service reps. last words to me were emphatically to keep a close eye on the coolant level Doesnt sound like a permanent fix to me. Like the dealership but not a satisfied customer.
I arrived without an appointment and an out of town car problem. They took care of me, fixed the problem, found another problem which they fixed, and sent me on my way inside of two hours. Fair price, great service rep. I wish they were my local Ford service. Top scores all around.
Went with my cousin for an oil change. Great service everyone was polite, very helpful and were great. Would recommend them.
I was looking for a vehicle online and found what I thought was a great deal at this dealership. I checked its availability online and spoke to two different people concerning this vehicle. Now I live an hour and a half from this dealership, and three times two different employees tried to get me to drive that distance to see this vehicle, but I was adamant about finding out more information first. well its a good thing, because when I finally talked to the finance manager I was told that this vehicle is in fact not for sale and will be used as a parts delivery vehicle for the dealership. I was told somebody messed up their job in the online department. But instead of trying to make a customer happy and still be willing to sell the vehicle and find another parts vehicle for their dealership. They told me too bad but theyll keep an eye open for me. At least I didnt drive 3+ hours round trip for nothing I guess.
Took a vehicle in from our business at Team Services and was given a quote on the air conditioning unit of almost $2000. Mechanic said bracket broke, clutch hanging, pulleys all bad, wiring all bad, etc. When took to another garage they said everything was fine, Service advisor talked to mechanic and was told he couldnt really see it so didnt exactly know what was wrong but gave the price just in case Since they went a head and ordered these parts so yes they had all intentions of putting them on whether they needed it or not. Then we still get a bill for diagnosis for $240. TAKE YOUR FORD TO FREDONIA and save the Hassel
Went there to buy a used 2018 Ford F-150. All the financing was done from my bank. All they had to do was send a bill of sale over. Took them 3 hours to get that done. I get there to look at the truck and the salesman was no where to be found for 20 mins. I finally got the keys to it and not only was it still filthy on the inside and outside the mileage was different by 3,000 miles to the bad. Even the bill of sale had the lower mileage than what was on the truck. Wouldn’t negotiate price at all and just didn’t seem like they wanted to sell the truck. Will definitely NOT be returning there again.
Once again, Ed Shults Ford-Lincoln Service department came thru. I made my appointment online for same day service and they went out of their way to get me in, serviced and on my way! They are indeed, second to none in my 58 years of driving and having my vehicles serviced. I am more than satisfied-happy to do service here anytime!
Exceptional treatment by roger. Even went out of his way to deliver the car almost an hour away then spent another hour in the freezing weather to go over the cars functions. They are what the buying experience should always be. I highly recommend them
I traded my 2011 Escape for a 2014 Focus. The service was very good. Every staff member I talked to was kind and courteous. The showroom was clean. I was offered a beverage by several staff members. The salesman I worked with, John Rassmussen, did everything possible to find me a blue Focus, which is exactly what I wanted. I do not have any complaints, and there is nothing I would change about my experience and interaction with Shults.
I had a great experience leasing my first car. Austin and Chris did an excellent job of helping me out and answering all of my questions. The dealership is really nice and all the staff is very nice and helpful. I highly recommend getting your next vehicle here!
During oil change oil mechanic spilled oil on radiator shroud, fender, valve cover. Rachel, service writer and Chad, service manager did everything in their power to retain my business and clean up my truck. Highly recommend Shults Ford!!!
Great salesman Trevor Beebe, got me a great deal on a really nice truck, service is good. Left my truck overnight for recall and inspection and a wash, was done in time they said, no hassle, didnt say it needed exspensive repairs for inspection like most dealers doo. Only problem i had is when i left the place and got on highway my hood came open because the mechanic never latched my hood. It could have been bad but i caught it in time. CHECK YOUR HOODS BEFORE YOU LEAVE...Thanks
I didn’t have to wait long . I was in for a recall on my vehicle . The appointment was spaced so there was no contact with others . Very efficient staff .Only one thing I would change . They park the finished vehicle across the parking lot . It would be appreciated if it was parked closer to building . Sincerely 80 + customer .
My salesman, Chris, was very knowledgeable about the vehicle. He took his time explaining all of the great features. Any questions we had were quickly answered. Chris took us for a tour of the dealership so that when we come for service we will know exactly where to go. The staff at Ed Schultz were all very friendly. I am going to recommend this dealership to my friends and family.
Everyone was very friendly.My salesman Tom Hawk was veryhelpful and answered all my questions. The only downsize was the wait for the financial person. He was also efficient and did his job well. He seemed to be stacked up with customers. There was only one person that did his job. All in all, I would highly recommend Shults if you are looking to buy a car.
I want to thank Trevor, Rich, and Nick for making it a true pleasure to choose my new Explorer Sport. This is the third vehicle that my family has purchased from Shults Ford in the past year. You can’t ask for better than these guys! No high pressure and they took the time to assure that I found the right vehicle for me. Thanks guy!!
Place is awesome! Rob was a fantastic sales rep, didn’t push me into something, I told him what I wanted and he found it. Very pleasurable experience and I will definitely come back!
I walked in was greeted and asked if I needed anything, I was there for a recall, and they treated me as if I was a regular customer
We bought a 2011 Lincoln MKZ from here with the Schults Advantage plan. I thought I was receiving good service but that can be deceiving. I noticed an issue with my tires and had 2 specialists look at them both said it was due to under rotation (Cupping). I brought to the attention of Schults twice including on 1 of the service evaluation phone calls to no resolve. Next time my husband marked my tires to see if they were actually rotating them and low and behold they were not. My reports state they were. Then in January I had a failure of my Transfer Case. It was stated by 3 specialists there was little to no fluid in it. According to the 27 point inspection that is part of the Schults Advantage they will check the level and condition of the fluid along with look for leaks on the transfer case, differential and transmission. My fluid was so burnt it was gray. When I brought it to the service managers attention they stated they do not check those. I stated it is right here on the 27 point inspection report and is checked you did. He stated I will have to check my service manual. I had copies of all my maintenance reports and on 4 of them they did not do the complete 27 point inspection there are numerous boxes unchecked. I took my complaint to Matt one of the Managers and worked with him to get a partial refund on the cost of my new transfer case. While I give him credit for working with us somewhat. I do not have any faith left in this establishment or its service department. I do not feel even in the end they were completely honest with the lack of service provided. Their techs do not take ownership in their work or the commitment to quality for what a customer is paying for. Unfortunately my family was a customer of this group since 1984. If you purchase the Schults Advantage or currently have it I would recommend getting all documentation related to each visit for records, question everything and do not assume they are performing it in full.
Everybody is Great here. Rachel and Ron are both Excellent people to work with in the service department. Dennis is a Great guy in the sales department. He acknowledges me and we chat every time I stop in for maintenance. All 3 of them have gone above my expectations. Way to go Shults Ford!!!
This was simply the best transaction I have ever had with a dealer! Josh Dorsey was extremely helpful, courteous and responsive. From the first time he picked up the phone, he got answers to my questions in a timely fashion. I was able to speak directly with Jayson Arndt and Chris Baker in order to close the deal at a fair price. In 12 purchases, Ive never had the number guy come out from his desk until the deal was done. I didnt have to do the annoying and frustrating back and forth that is the standard. They were so trustworthy, I was able to have the confidence to make this deal over the phone and drive 6 hours to pick up my vehicle. Josh even drove me to the local Uhaul to pick up the dolly I rented to tow back. I have received 3 follow-up calls since, just to ensure my satisfaction and that I am loving my new vehicleNow thats service and customer care! A+ for Ed Shults Ford! If I lived closer, I would go back in a heartbeat and recommend to all my friends.
As always, the staff was friendly and accommodating. I had the interior of my car detailed, including shampooing the carpet, and I was in and out in less that two hours with a beautiful, clean car. Mike Zolner is always a delight to deal with and Jim Leroy, who also sold us our car in 2013, is also great to work with.
Would have given their truck service dept ZERO stars. Such little communication you have to make it your part time job just calling them. It took them over 20 days to diagnose that the new Ford engine had a defect. It took them 10 days to put in the new new engine. Never received one call about when the engine would arrive or be put in. Even Ford Corp couldnt get ahold of them to confirm. My mechanic picked it up and returned it to them within the half hour bc they failed to out an injector in correctly. It took them another 3 days to get it back again. The truck was returned dirty, greasy hand marks. They failed to put some bolts back on. We are a full time RVing family and were made homeless for 50 days due to their incompetency. Highly disgusted.
I had my car in for service because when I had the state inspection done I was told that the steering was a little off center and there was some pulsating in the brakes. I had not noticed either of these conditions while driving the car but scheduled service anyway. I had the first appointment in the morning and even arrived a bit early. It took about 1 1/2 hours to get the initial diagnosis. I was told that I would need a 4 wheel alignment and that the front rotors were rusty and should be replaced. I was told that the rotor replacement would cost about $230 and was not told how much the alignment would cost. It then took nearly another 3 hours for the work to be done. I guess I should have asked how long it would take since I was waiting for the car at the dealer. When the work was finally completed I was shocked at how much it cost. Obviously I was told the price for replacing one rotor. Had I know that it was going to cost twice as much as I was told I may have shopped around and possibly had the work done by a brake specialist. The other bad thing was that I had a coupon for four wheel alignment for $40 less than what it cost me but unfortunately the coupon had expired two weeks before my appointment.
I love my new Ford Edge. It drives like a dream! Dennis was wonderful. He showed me how to work all the info on the dash. I will definitely take him up on his offer to stop by with any additional questions because there was so much to take in all at once. He was helpful and personal all the way thru the buying process.
I was set to start paperwork on a brand new f150 when bringing my mother to pick up her new escape. It wasnt ready so we waited around. Then it finally rolls out of the service bay followed by the salesman with a drill and license plate. He mounted the front plate uneven with 2 screws, drilled 2 more holes, still uneven, after 3 tries an 6 holes in a brand new car she told him just give up. Then he jumps in and drives off down the road leaving us standing outside the dealer with no explanation. Said he went to get us some complimentary gas or some BS. Pretty sure he was on drugs. I wont be shopping here.
My latest servicing at Ed Shults Ford & Lincoln went well. I had an oil change and 4 wheel alignment and was finished in a reasonable amount of time. Also, the new showroom and customer lounge is great.
I purchased a Sonata from Ed Shults Hyundai. This was, by far, the easiest, most expedient vehicle purchase I have ever made. Dennis, Mike B., Roger and Tim were all courteous, personable and a pleasure to work with. I would definitely recommend this dealer to others!
Awesome service! Fast and convienient! Friendly staff!
Loving my 2016 Edge service has been fast anytime i have gone in whether it was for adding the accessories or an actual service appointment !
Ed Shults Ford Lincoln helped me select the perfect vehicle. Everyone I dealt with was very professional, respectful, knowledgeable about their services and products, and very friendly. Financing a new vehicle is a big decision and Im so glad that the staff at Ed Shults was more interested in getting me what was best for me rather than just pushing a sale. A huge thank you especially to Roger Hawk!!!
Great experience was approved and drove away in new car on the same day how awesome is that I don’t believe it could get any better than that sales guy did awesome job , great place to buy a car thank you Rob
From beginning to end, the group at Shults did a great job in a timely manner. I look forward to bringing all my cars here for service.
Purchased my 2010 Focus from Shults and loved it. Online research convinced me it was time for a new Fusion. Im a Ford Girl, having owned two Contours, a Taurus, and a 2006 Focus so naturally, I went back to Shults. Dennis Sealy was knowledgeable and friendly, and while he did show me a Taurus for comparison, he listened carefully to what I had in mind and located the perfect 2017 Fusion which arrived in just two days. Dominic was extremely helpful and patient explaining all the new features. Loving my new car!
Love my vehicle, and the process was so quick and painless, with an extremely friendly and helpful staff.10/10 would highly recommend.
Great and friendly service! They fit me in with only 1/2 day notice and found the problem rapidly! Just wish it hadnt been $140 to disconnect my rear windshield wiper motor. :-( But all in all a great experience!!
I have always found the service dept at Ed Shults Ford to be courteous and efficient. Going there during the shelter-in-place era for Covid-19, however, I found it alarming that I was the only person in the building wearing a mask. I was very uncomfortable walking to the lounge (where I was thankfully the only person much of the time) and especially uncomfortable when standing face-to-face to pay for the service.
Excellent service. Courteous, professional employees who strive to please and accommodate. Always follow through with issues brought to their attention regarding car service.
Had a nail in the tread of the front right tire of my Ford F-150 and also needed an inspection. Ron in Service was a pro as he always is. Accommodated a real time schedule change, kept me consistently informed, give me info on my tire and brake life, and most important, got me in and out quickly. One reason why we get all of our vehicles here at Shults.
I have nothing but praise for all the people that I dealt with at the dealership and the same goes for the Ford Lariat I purchased. The salespeople, finance manager, Chris Baker, and the general sales manager,Jayson Arndt couldnt have been more courteous and helpful. All in all a very positive and pleasant experience and would recommend this dealership to anyone looking to purchase their next vehicle.
Very good experience at this dealership. Kain was an exceptional sales man that went above and beyond to find me the vehicle I was looking for. I would highly recommend this dealership!
They told me my car wouldnt pass inspection unless I had a part replaced. After getting a second opinion my car passed inspection without getting the part replaced, this was after I fully disclosed to the other dealership the issue Shults told me I had. They told me it wasnt even a factor when it comes to inspections. Furthermore, the part didnt need to be replaced, it was just a loose line that needed to be put back into a bracket. I kinda felt like I was being sold something I didnt need, Ive been going here for years and I dont think Im going back... most people come on here only to leave negative feedback but Im not one of those people, my other two posts are on some restaurants in Jamestown and are nothing but good.
I am from Maryland and was skiing at The Peak up there in Findley Lake. I had been looking for a very specific Hyundai Sonata and noticed one that was close at Shults in Jamestown. I met the salesman, Michael Butterfield, at the specified time and took my test drive. I absolutely loved the vehicle, which is a hybrid, and Michael answered all of my questions. He worked out a price for me, which he presented in a very professional, NOT PUSHY, manner. I told him I needed to think about it. He didnt try to push me into making a decision, he didnt go get the sales manager to come over with new numbers and strategies to get my payment down...he simply let me go think about it like I said I wanted to do. I did a little research that night from the condo at the Peak where I was staying. I found out that there were only 23 vehicle in thee country that were 2013 Sonatas, New with no miles, Hybrid, Limited edition and that had the sunroof package. The price he gave me was BETTER than 21 of the 22 other vehicles I found that were identical nationwide. The other one was $1,000 cheaper but was 800 miles away. I emailed Michael, who by the way always answered every one of my emails from beginning to end within 10 minutes of my email. and asked him if he could match that price. He told me that night that he could meet me half way and take another $500 off. He didnt have to go ask ten people, he simply emailed me right back and told me the answer. I told him Id take it and went in the next day. When I arrived at the designated time my vehicle was washed and shined up and ready to go. The paperwork was all ready to go and we were completely finished within an hour. I thought it was time for me to take my new car home to Maryland...but no....Michael spent another 45 minutes with me inside the vehicle showing me EVERY switch and every button, setting up my blue tooth connection, setting some of my favorite satellite radio channels etc. etc. Then, he introduced me to the service team in case I was ever up there skiing and wanted to get my service done. When I left there I got exactly what I asked for at the exact price I was promised and I knew all about my vehicle, which, by the way, is averaging 45 MPG!!! I live 6 hours away from this dealership but would travel there to get the level of service that I received from Shults and Michael Butterfield. If they are training all their salespeople like Michael they are doing something really right!!!
We scheduled an routine oil change for our Escape and were in and out within 30 minutes. We have always had good service at Ed Schults. Very Happy
I was treated very well. That staff is always friendly and courteous.There is still a problem with my horn. The fuse has blown three times now; this seems to occur as soon as I use the horn to signal. I will bring the car back in to see if this can be corrected.
I scheduled an oil change and check on breaks. All went well.
Erin Briggs and Mike Strong-Butterfield at Shults Hyundai are friendly, helpful peolple. I picked a car I never thought I would consider and they gave me a hassle free low price that I was very happy with. Ive been a lifelong Chevrolet customer yet even with a supplier discount their prices and warranties are no longer reasonable. Hyundai is a very high quality producer. Shults has a great team. I will be purchasing my next vehicle at Shults Hyundai.
I recently purchased a Ford F150 truck and am 100% satisfied with how I was treated and the time the salesman spent with me answering my questions. I am also totally satisfied with how the financial representative worked with me in finding the best rate for me. I never felt pushed into buying a vehicle (no high pressure sales). Thanks Jim Hanson
The sales representatives were awesome.
Everyone I had contact with was very nice I was in to replace an oil filter that was leaking and was in and out in about an hour they cleaned up under the motor where all the oil and dripped onto very happy
My heater core went after owning my jeep for only 9 months. When my mechanic looked at the coolant he found that a sealant had been put in the car. Shultz would not take responsibility for the problem stating they only remove the caps on used cars when they get them if there is a problem when they turn on a switch and something doesnt work. So I have to pay for it myself. I even bought the extended warranty but guess what that is not covered, way to spend 1800 dollars for nothing.
Had a great experience with Kain! He got me in to see a car I liked without an appointment and last minute and got the job done! Made the process easy and fast.... He did a wonderful job!
We would purchase another vehicle from you. Any issues were corrected quickly and appropriately. Thank you
Well let’s share our experience lol THIS PLACE IS A JOKE!!! They shouldn’t be working on bicycles... their mechanics are all very ignorant very cocky and are more worried about $$ than the safety of their customers. They will tell you nothing is wrong with your vehicle until your warranty runs out because they care more about money than anything else. I wouldn’t recommend their service department for anything small or big... I WOULDNT BRING MY BICYCLE HERE FOR THEM TO FIX LET ALONE MY VEHICLE WHERE MY PASSENGERS AND I ARE PUT IN DANGER!!!
Two and a half weeks (so far) to fix a defect in a brand new truck purchased from them.HORRIBLE customer service. Even the guy who repied to the post didnt return my call. No communication regarding my vehicles issues.Sad that I had to give even 1 star.
Are sales person Dennis Sealy at Shults Ford made buying our new vehicle a very enjoyable experience . Dennis was very knowledgeable,and helpful in finding the vehicle we wanted. great staff keep up the good work
Excellent! Everyone was friendly, helpful and professional. They made purchasing my vehicle rather painless. When I need to buy another vehicle, Im definately returning here. Very satisfied!
We were from out-of-town. Use our 350 Diesel to pull a 5th wheel. They got us in for a oil change and did a over all inspection while there. Was fast and painless. Everyone was really nice and great to work with.
Everyone treated me with respect. Had a bad experience in Erie before coming to Ford Lincoln. Thanks for everything!!! Trucks running great and performing beautifully.
Have a warranty issue also. Seems that the small engine block is faulty. Have been waiting 6 weeks for replacement. Still waiting after way too many calls. Seems like warranties aren’t any good if they can’t get their own parts
I have purchased many vehicles at Ed Shults Ford/Hyundai and it is always a good sales experience. We recently purchased a 2019 Ford Escape which we love and the sales experience was excellent as always from the salesperson to the finance manager.
Ed Shults Ford is our Go To dealership for any brand or model of vehicle. We have purchased numerous vehicles from Shults, and never leave disappointed as they give us out standing deals and customer service.Todd Glenn is an outstanding Manager and is an asset to the dealership. We drive from the Erie, PA area to do business with them and find the 65 miles is well worth the travel. Our local dealerships dont give us the great opportunitys and customer service that Todd does at Shults.
I went there because I needed to get my radio id number for my Ford fusion 2010 s class for my Sirius XM radio account and they pretty much told me after having my car in the back for about 45 minutes that they couldnt figure it out. So I left there with out them solving the issue.
Took my car in for its annual inspection. Staff was courteous, wait was as anticipated. Saw several friends also in for work on their cars. Hot coffee...great experience, as always.
I just purchased a ford explorer from Ed Shults Jamestown my experience was a 5 star rating. I had purchased my last vehicle in 2008 from them and the growth in the customer service was very noticeable. The sales person I worked with was Michael Butterfield. Mr Butterfield knew what he was talking about when it came to the vehicle of my choice he got the price that I needed and I didnt have to settle. I would say that Mr Butterfield is an A1 employee so kudos to him. I was very impressed from the time I stepped into shults and the 2 days turn around that I drove off in the car of my dreams. Literally went on a Monday and had my car Tuesday!!!!! and im loving my new ford
Ed Shults Ford is the place to go the sales staff is excellent especially Chris the financial department and service department is top-notch everyone is very cordial courteous informational and I will definitely go back again in the future
The service we received was excellent. The staff was friendly and knowledgeable, the repair to the car was complete in a timely manner.
Courteous, professional, accessible. You can buy a car anywhere these days, but service after the sale is what creates customer loyalty.
Fast efficient service . Friendly helpful knowledgable staff
I wanted to take a minute and express my appreciation to Shults Ford and RichShelly for their assistance in making my purchase of 2015 Ford Lariat so stress-free.Rich explained everything in detail about the transaction. His professionalism and knowledgeabout the advantages of owning a new 2015 Ford F-150 were the major reaons whyi decided to trade in my 2012 Ford Lariat F-150 (i was very happy with it and it was not giving meany problems)Without Richs assistance i would not have parted with my 2012 Ford Lariat F-150.Once again, Thank you for a Job well done......I have already referred a freind who also ownsa Ford F-150 to go see Rich about purchasing a new 2015 Ford F-150.Our business also owns a 2014 Ford F-150.....that we purchased from Rich and Shults Ford.Sincerely,Daniel Hocking
Do not buy from this dealer. They knowingly sold a car to my grandfather with alzheimers, gave him 11k on a car that is valued at trade in 17k (kbb and nada). my family talk to the dealership and explained his situation, but they would not do anything they told us it was to late, although the car not in hand. In such a small community I would think that this wouldnt happen.Well there is an update to the review. less than a week after post my first situation my grandfather went to get his car serviced (which is about an month old) at the dealership and while he was there someone showed him my review knowing that I would upset a 80+ year man with health conditions. Why would they do that? Wait it gets better. My family went down to the dealer to find out why this happened and they no answer from Ed (the III) or Tim.My family has purchased 3 cars from them within the past 8 months, needless to say they will never have our business again and hopefully they havent earned yours. Erie is Judy down the road and taxes are less
Had an appointment to have a new key programmed for my truck because of a no start issue towed it there they call next day and state that it’s not key it’s the starter which they had but wanted 450 for it plus labor I said no I can do that I purchase a new starter tow it back home after paying $140 for them to tell me starter is bad get home install new starter still no start call back tell them I just want a key made it’s not the starter they say it’s not a Ford starter aftermarket ones don’t work want me to pay fir a Ford one I take it to mid town in warren they program me a key truck starts no issues called back to see if I can get a refund on miss diagnosis called 5 times always an excuse I wouldn’t return there for anything
Everyone in the Service Dept. is very polite. The customer lounge is comfortable, & they had my oil change done quickly. Im always very pleased with their service.
As always I was completely satisfied with my prompt service and attention to every concern. I also love that I drive away in a clean car... Thank you Ed Shults for taking such good care of me and my ride!
Great experience multiple times! Consistently helpful in both sales and service. Very knowledgeable and willing to go the extra mile to help resolve any issues. Satisfying their customers is obviously the #1 goal, and they are very good at it. Its easy to find a lot of people who agree!
Rachel at the service dept. was very helpful. She got me in within a coupe of days and took care of my problem by the end of the morning. They have a great service team!!!!
They go out of their way to be professional and helpful from the moment that you call until the moment your car is done! Will buy my next Lincoln there again for sure.
Very helpful people and really got a great deal and gave me what my trade in was worth and was really hasel free as there office lady really shoped around with the banks to get my lowest rate.really happy with them and look forward to doing more business with them 🤠
I would like to thank Ed Shults III and our salesman Dennis Sealy for their act of kindness. My husbands escape had to have some body work at the collison center, which left us with one vehicle. We have three children and my husband works out of town, which put us in a bind. They offered to loan us a vehicle to drive which helped us tremendously. The sales and service staff goes way beyond you purchasing a vehicle or having your car serviced.Wendy and Darren Martin
The staff was very friendly and helpful only problem after spending 4 hours waiting and spending $800.00 the problem still exists and I have to return again.
Ed Shults is great! Changed my oil and rotated my tires in a timely manner! Thanks Shults, will do business again.
When I got there Michael greeted me before I even got out of the car. He was very willing and interested in my family and wanted to be sure that my wife was happy. He went above and beyond. When we werent satisfied with the numbers, he found a way around them by bringing other options to the table. I will deal with Michael in the future.
I have bought 3 vehicles from Ed Shults Ford. Each experience has been exceptional. Ed Shults lll and Jayson Arndt have provided me with above average customer service !
Like always everything was very good. Everyone very helpful and everything went very well. Thank you for your time.I’m well satisfied!!!
In for an oil change and tire rotation and multi-point inspection-and a free car wash. Took and hour and a half but that was because the car wash bay was backed up they said! Treated well.
Very nice personal to deal with. They make you feel like family. Very satisfied with my first experience with them!
Oil change & tire rotations timely manner. Very pleasant experience. Thank you Ed Shults@
Always been a satisfying experience taking my vehicle to Shults Hyundai. Staff has always been pleasant and respectful and the work has always met with my approval.
Service guys are very nice and knowledgeable. My oil was changed, car washed, and they even did a multiple point inspection to make sure my car was in top running condition.
Service was fast. All parts were in stock and only took less than an hour to complete. Very happy
I was bored when I originally stopped to look at the cars. I went inside just to see what they had I might like. Roger and I walked around and talked for a little. He was very patient with me the whole visit which was a couple hours I think. Amazing service and very friendly. Will be coming back!
A really bad first offer on a trade, culminating in a decent deal. very friendly people. kyle is a good salesman. Sean in service is very good.
Everyone was very professional & very easy to deal with. Great Service Dept along with Dennis Sealy my Salesman - always makes sure I get taken care of.
Rob is the best salesman ive done business with. No BS, super helpful, and worked with me.
Very happy with Derrick and Rachel with their customer service. Also the electrical issue on my truck. Not to happy with a broken mirror and being told the engine needed replaced. Truck is being looked at by another Ford dealer. Not sure of returning to this location. Second time this year with little or no results. Second Ford I have owned and most likely the last.😀
The service from scheduling to checking out after the car is srerviced is fantastic. Your service people bend over backwards to exceed expectations. Thank you.
If you need service at Shults Ford in Jamestown see Rachael, excellent customer service and a knowledgeable employee, She has renewed my confidence and has given me great expectations of future service visits! Thank You Rachael!!!
I bought a brand new vehicle here less than a year ago and have already had to have it checked 4 times for service issues. Make sure you take someone who can look over the vehicle with you even when buying a new car.
I was very pleased with my purchase. Mike Butterfield did an excellent job in explaining every feature of the car and is a great asset to your dealership.
Dud not inform me that they disconnected my bsttery. So when I started my vehicle I was created by a loud radio station in a foreign language. I have a bible study on when I pulled in to get air bag replaced. BIG DIFFERENCE.
Took a deposit on a car that didnt work out now refuse to refund it, have to call my bank to dispute charge. Also ran my credit 3 separate times!
We werent happy when we brought our van down to be fix, a tire, we were down more then twice for the same problem instead of fixing it the first time all they did was put a plug in and that dint even hold so were charge for it wouldnt replace the tire and all they did was put air it went to a sales person to try to resolve the problem and got no where on solving our problem never buy another car from them custmor service wast the greatest in solving a problem
Loved it, 2nd in a row, in out. At a dealership, gotta love it. Even with the virus going on, courtesy, nice nice
Recently purchase a 2012 Santa Fe, so far so good. Mike Butterfield was my salesman, really appreciated his knowledge and professionalism. Thank you Mike.
My wife took our truck in for a ruteen maintenance and had a 1:00 appointment and had to wait till 3:00. Why did she have an apointment?p
Great place to buy a vehicle.......Had great experiance working with Nick Caruso from the shults ford auto group!!..... Just want to say how happy we are of the purchase of the knew truck.......You guys are a great bunch of people........THANKYOU, Doug&Deb OConnor
Great service department. They have a nice play area for the kids. They called the next day to ensure we were satisfied with our service.
Mike Butterfield was excellent, he worked with me to find the right vehicle for me. I think everything went very well. The whole process went very smooth.Ray House
1st time customer friendly and various tasks performed very quick in an out in no time definetly found a new car service dealer to go to beats going back to buffalo where it was leased from
Horrible experience. There was no communication. I brought my car in only to be told there’s nothing they can do for me because it wouldn’t duplicate the issue. After I said I would like a clutch put in it.
I had a fabulous experience at Ed Shults Ford.They have great employees and made the whole car buying experiencevery easy!!!Highly recommend!!!!
Excellent service / I do appreciate the shuttle so I can get to work.
My appointment was scheduled quickly . They were very accommodating and wonderful customer service !
Shults Ford did an excellent job correcting problems with all the wheels on our Expedition. They went out of their way to make this issue right with us.
It is a great experience getting the Ford F-150 serviced. The tech writers are friendly and make sure that they address the problem areas and service issues. Chad Ramsey runs a good department. I have dealt with Shults for over 15 years.
Excellent service regarding a vehicle lockout, including coordination with Roadside Assistance and obtaining keyless entry code, all without charge!
Quickly scheduled for the service need. Service dept. person. Was friendly and accommodated my work schedule, When I arrived Service dept. Derrick was friendly explained what would be done and estimated cost. While waiting for my ride was given a terrific area to wait. Fresh coffee, clean comfortable chairs,tv, an area was available to work in,& clean restrooms! Everyone was friendly . When car was ready it was even completely washed!! Final bill was as estimated. I could not have asked for better service. I will be back!!!
I want to thank everyone who helped me at your company. Every time I stop in for anything from an oil change to broken whippers , I am always greeted by a great crew.
Rich and Kane are the best.
The service center waiting room was clean .They offer free coffee and water...
Roger was so helpful through the whole process, the whole team worked very hard to ensure that I get the best bang for my buck. Everyone is so patient and willing to look at every option to get you the car you want, even if they have to get you a car from somewhere else!! All that said, I can’t wait to pick up my brand new baby in 8 days!!!!!
Rob was a pleasure to work with. No hassle no haggle. Quick and easy purchase!
Our experiences with Shults Ford has always been very good. There was no pressure at anytime to make a decision on purchasing. The service center is one of the best in Western New York. The Sales Department is excellent -- providing us with all the details and information we asked for before purchasing a new car. The Finance Fella was particularly helpful.
Oil change and tire rotation. Completed on time. Nice brushless car wash.
Great dealership. Friendly people. The work performed was done right the first time. Price was reasonable.
Treated very nice.Service was diagnosed quickly. Parts were ordered and rescheled. Done in a timely manner. Very good.
Excellent customer service by Dennis Sealy. Great advice, great follow up and extreme patience. Cory handled finance very well. Roger and Austin provided much needed support and I formation in Denniss absence. Very well done by sll!
I had a great experience dealing with Ed Shults Ford while buying my truck from them.
Terrible experience. Had my Lincoln for over 100 days. Cant fix the problem.Never going back. Terrible service department.
Sales man Kyle was good. The dealer ship was slow getting things done but handled our problems.
After messaging our experience directly, we received heart felt apology for the misunderstanding. Great concern for customer satisfaction which is admirable. Thank you
They were extremely helpful and courteous. They made sure I knew what was going to happen before it happened and took amazing car of my car.
Total reviews rating 4.5
199 Reviews for Ed Shults Ford Lincoln 2023:
Review №1
2022-05-30Ive been buying vehicles for 42 years now and I would have to say that this has probably been one of the best buying experiences I have ever had. Kyle Oudinot was excellent to work with, I live out of state and an hour away and it was because of him that I bought from Ed Shults Ford Lincoln. From the Salesperson, Sales Manager and Finance Manager it was a great experience and a pleasure to deal with. I would highly recommend buying a vehicle from those guys at Ed Shults Ford Lincoln in Jamestown NY.
Review №2
2022-02-14Highly recommend Shults Ford Representative Dennis Seely for your next Ford vehicle purchase. Dennis had special ordered a 2022 Ford Maverick last summer when Ford began production of these amazing compact trucks. In our first phone conversation, Dennis described this truck and we immediately scheduled an appointment to discuss further. The truck had just completed production and was about to be shipped to Jamestown, NY. A few weeks later, just as he promised, Dennis contacted me as soon as the car hauler arrived at the dealership. Dennis and Shults Ford made the entire buying experience enjoyable, informative, and treated me right! Purchased at MSRP. Thank you Dennis! Amazing truck!
Review №3
2022-04-04Jayson has made the truck buying process very painless, he helped me get the price I wanted, offered great trade value and even helped me after the sale was completed. He was very responsive during the entire process keeping me updated.
Review №4
2021-12-18Had a really great experience buying a vehicle from Ed Shults Ford recently. Ive been to other dealers that have tried to screw me and I know exactly what to look for. We easily agreed to terms over the phone since I live more than an hour away. Everything went smoothly when I drove out to sign the paperwork. Kyle was an excellent salesman. Chris in finance was a pleasure to work with - gave favorable terms without any tricks. Jason showed me around the vehicle after the sale to make sure I was all set. Great experience from start to finish!
Review №5
2022-06-23Made an appointment by phone for service later that week. Got there no record of appointment. Service reps quickly analyzed and corrected issue, getting vehicle in and repaired. Two thumbs up! Out of warranty repair, price quoted was competitive with local shops and I know that I have Ford backing on this fix. Highly recommend this operation for service.
Review №6
2022-06-01My salesman was wondering and did everything he could to help me. The problem came from the mechanics. Within fifteen minutes of the drive home my brakes made noises, check engine light was on, and my AWD broke. I had taken it for an hour test drive a few days prior and there were no issues. I am upset that it had happened. I had taken my car back multiple time and absolutely nothing is fixed. They talked down to me even though I knew what I was talking about. They were rude and nothing has been fixed. One of the trips they washed my car like that was supposed to make me forget nothings fixed. I have had an awful experience and wish I would have talked to other people before buying my car there. They had the same issues I had now. At this point I would never go back and would warn everyone about how awful the experience I’ve had is. I wish I had made any progress in repairing my car. I have given up on ever not hearing my brakes or having my check engine and AWD lights off. They have been rude and terrible at their job. I hate leaving poor reviews and had to think hard about if I should leave this. Ultimately I had to because it’s been that bad.
Review №7
2022-04-22You never have parts. Nothing is one trip with a visit for repairs. I went in for a recall and needed work to be done. I got a quote that took my breath away as in very high. I was told the parts would be available in 5 or greater number of weeks. If you had the parts right there I would of said get it done. I dont want to drive the car with the issues and I dont want to have to be without my car because of the issues. But no you sent me away with a slip in my hand and a promise to keep in touch. Since then I have found others that can get the parts. In addition, got it fixed for a whole lot less and I dont feel like I am ruining the rest of the car by driving it.
Review №8
2022-06-24Our light kept coming on sporadically saying “Engine Malfunction Service Now” . When the light would come on, I noticed the car would shift awkwardly and not have great power when going up hill.Tried to have it diagnosed at O’Reilly’s and AutoZone.Both places couldn’t get a reading and recommended that we take it to a Ford dealer and have it diagnosed. When we called Shults Ford in Jamestown, Rachel (I think that was her name) couldn’t have been more pleasant and helpful with getting an appointment made. Upon arrival, Ron Snyder was as helpful as he could be and got our car in immediately for diagnosis and a scheduled oil change. Our car was done well under the time that we were told it would take. He went over what Kyle Parker (Technician that serviced our car) did and the results of the diagnosis. It was all pretty on the level with no playing around giving me the feeling that they were going to take advantage of my lack of mechanical knowledge to this situation.All-In-All, it was a great experience and secured my faith in Shults Ford of Jamestown to provide professional and trustworthy service.
Review №9
2022-07-03We purchased our vehicle here and the entire staff was extremely courteous and friendly! We just had car in for maintenance and replace a tire and service department was outstanding.
Review №10
2022-03-21I had my Ford Explorer in for some warranty work. Ron and Rachel were helpful, as always. The work was done in one day, as promised. I really appreciate the car wash!