EL AL Israel Airline usa headquarters in New York

Review №1

2021-06-02

THE WORST AIR LINE YOU CANT TALK TO CUSTOMER SERVICEIF YOU SEND EMAIL OR YOU CONTACT THEM TRUE WATSUP , THEY DONT RESPOND . FLY WITH ANTHER AIR LINE AVOID ELAL.

Review №2

2021-10-03

Worst Experience I ever hadReally cant recommend flying with El al

Review №3

2022-03-07

Terrible service, no accountability for anything.

Review №4

2020-01-27

Felt very safe but their planes are old and terrible, especially for a long haul flight.

Review №5

2020-03-19

Horrible service!! Should be ashamed of yourselves!!

Review №6

2022-07-11

Repeated theft of things from customers in flying time, terrible service - they never answer and never respect or safe the rights and protection of the customers and his things- baggages, unsafe flights, disrespect for customers, food is tragic, absolutely does not recommend.

Review №7

2022-04-20

Bad experience! On the day (16/04/2022) I traveled from São Paulo to NYC with American Airlines and I was very well attended as in other times. Arriving in NYC, my connection before Tel Aviv (10 hours waiting at the airport) to continue my flight on the day (17/04/2022) to Tel Aviv at 17:30 from JFK in NYC by El Al airline. As soon as I arrived, the queue at the check-in counter, I was approached by El Al attendants and so far so good, they saw my passport, my health form filled in according to Israeli legislation, the green pass... But then they joined three attendants and started to question me about the trip (procedure that I considered normal at first) but then they started to be ironic with me, with questions such as (who paid for your trip, what is your itinerary, why did you issue a visa to Jordan, your bosses give you vacation days, which countries youve been to, why do you know Israel at that moment, you left the airport in the interval between one flight and another, why do you have two cell phones… the three went to talk in a corner and came back and continued the interrogation (who do you live with, where do your parents live, what do you work with… everything was answered in a calm way and they kept mocking me, laughing at my face at times). for about 45 minutes in this interrogation in front of everyone in the check-in hall, they said they would collect my checked luggage and my backpack and they would search. They sent me to check-in, I went through all the normal airport security procedures and when I was in front of the boarding gate, they took me to an El Al room and there began more abuse, and started to collect all my belongings , such as: wallet, bank cards, watch, neck chain, sneakers, and they started to inspect my backpack and my suitcase without my permission to accompany them. I was waiting in an anteroom. They took headphones out of the case and told me that everything that was in my backpack would go in the suitcase (cell phone, tablet, medicine, my house keys, anything you can imagine) then they took me to a room and started to to search myself, feeling all over my body from hair to toe, and I still had to pull down my pants and stay only in my underwear. Total embarrassment. This took over an hour and even confirming that I am a tourist on vacation, with nothing prohibited along, they put me through another interrogation until the moment I asked to return to Brazil after all these human rights violations. I was treated ironically and disrespectfully at all times. Only the translator Tania treated me like a human. The other staff who were questioning and inspecting me (3 men and 2 women) treated me disrespectfully and inhumanely. The El Al employees who attended me are very poorly prepared, with abusive and violent approaches. I am a frequent tourist traveler and I have never seen and never been treated like this by any other airline I have traveled. I know more than 15 airlines. I know that security procedures are normal and Ive been through searches before, but never with as much disrespect, aggression, irony, humiliation, as it was with El Al Israel Airlines. I do not recommend this airline to anyone. I am always treated well on the airlines, with the exception of this El Al. I dont recommend it to anyone. they treated me as if I was lying, as if I were a criminal and later released me as everything was in compliance with the law. but because of the service I gave up and decided to return to Brazil. El Al totally ruined my vacation trip and I had several losses with hotels booked that will not reimburse me. I also took out travel insurance which will not be reimbursed either.