Had service for 6 years with them. Absolutely no problems! My kid once ripped the cord out and they came right out to replace it at no charge to me. Only reason I’m getting rid of them is because I’m moving and they don’t have service yet where I will be living. I highly recommend them!
Review №2
2022-03-19
I am on my first month of service after switching from Spectrum and all I can say so far is Im absolutely impressed. We get exactly what we pay for and If you are hardwired to your router youll often see even higher speeds than what you pay for. The guys that did the install were great, quick, and taught us how to handle fiber cable as well as how to get into the router and basically answered any question we have. We switched from Spectrum to Empire and what a world of difference. Spectrum had offered us $75/mo for 50 mbps down 5 up... We get 250 down 50 up for $55* through Empire with the option of getting full Gig internet for $65 which is super super super super tempting. That $55 includes a very nice Airties router with WiFi6 and some awesome stuff like QoS. We havent had a single drop out this month and the latency when it comes to gaming is phenomenal. I will update this 2 months down the line to let you all know how the service is then, but for now I am a happy customer and Im hoping it stays this way. Thank you Empire for coming to Batavia and giving us an option that isnt terrible.
Review №3
2022-02-22
I cant express how happy I am with empire service. We have internet though them an its $55 a month never any surprises on our bill and our connection is always fantastic. When we first moved to Batavia we just signed up for spectrum because we figured that was all that was available out here and were so happy when we found empire. Definitely would recommend them to anyone considering their internet services.
Review №4
2020-01-28
Incredibly seamless transaction! Heather in the office was super friendly and helpful. Steve who installed the service was extremely knowledgeable and efficient and the install was done in no time! I highly recommend seeing what they might be able to do for you, residential or commercial.
Review №5
2021-07-23
The 2 guys that did my installation were very knowledgeable,fast, and it was the easiest & fastest installation I have ever seen and I was very impressed and happy and he also educated me on how to take care of the fiber optic line because there is glass inside of it so it is rather delicate but he definitely gave me some good advice and customer service representatives are excellent and I look forward to continuing to be a loyal customer and Empire has Spectrum beat by far and Ive only had it for one day?😂
Review №6
2022-02-07
Super great customer service, able to fix my issues within a few minutes!
Review №7
2022-08-18
The customer service lady named Sue is such a sweetheart and helpful ty so much dear.
Review №8
2022-08-25
Always able to help with any problems. Great customer service!
Total reviews rating 5
8 Reviews for Empire Access 2023:
Review №1
2022-07-12Had service for 6 years with them. Absolutely no problems! My kid once ripped the cord out and they came right out to replace it at no charge to me. Only reason I’m getting rid of them is because I’m moving and they don’t have service yet where I will be living. I highly recommend them!
Review №2
2022-03-19I am on my first month of service after switching from Spectrum and all I can say so far is Im absolutely impressed. We get exactly what we pay for and If you are hardwired to your router youll often see even higher speeds than what you pay for. The guys that did the install were great, quick, and taught us how to handle fiber cable as well as how to get into the router and basically answered any question we have. We switched from Spectrum to Empire and what a world of difference. Spectrum had offered us $75/mo for 50 mbps down 5 up... We get 250 down 50 up for $55* through Empire with the option of getting full Gig internet for $65 which is super super super super tempting. That $55 includes a very nice Airties router with WiFi6 and some awesome stuff like QoS. We havent had a single drop out this month and the latency when it comes to gaming is phenomenal. I will update this 2 months down the line to let you all know how the service is then, but for now I am a happy customer and Im hoping it stays this way. Thank you Empire for coming to Batavia and giving us an option that isnt terrible.
Review №3
2022-02-22I cant express how happy I am with empire service. We have internet though them an its $55 a month never any surprises on our bill and our connection is always fantastic. When we first moved to Batavia we just signed up for spectrum because we figured that was all that was available out here and were so happy when we found empire. Definitely would recommend them to anyone considering their internet services.
Review №4
2020-01-28Incredibly seamless transaction! Heather in the office was super friendly and helpful. Steve who installed the service was extremely knowledgeable and efficient and the install was done in no time! I highly recommend seeing what they might be able to do for you, residential or commercial.
Review №5
2021-07-23The 2 guys that did my installation were very knowledgeable,fast, and it was the easiest & fastest installation I have ever seen and I was very impressed and happy and he also educated me on how to take care of the fiber optic line because there is glass inside of it so it is rather delicate but he definitely gave me some good advice and customer service representatives are excellent and I look forward to continuing to be a loyal customer and Empire has Spectrum beat by far and Ive only had it for one day?😂
Review №6
2022-02-07Super great customer service, able to fix my issues within a few minutes!
Review №7
2022-08-18The customer service lady named Sue is such a sweetheart and helpful ty so much dear.
Review №8
2022-08-25Always able to help with any problems. Great customer service!