No-contact delivery
Yes
Empire East in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Quick bite
Yes
Small plates
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Phone: +1 718-987-1111
Site: http://www.empireeast.nyc/
Site: http://www.empireeast.nyc/
Opening hours
- Monday:11:30AM–9:30PM
- Tuesday:11:30AM–9:30PM
- Wednesday:11:30AM–9:30PM
- Thursday:11:30AM–9:30PM
- Friday:11:30AM–10:30PM
- Saturday:11:30AM–10:30PM
- Sunday:12:30–9:30PM
Empire East in other cities:
Comments (184)
The food might be good but all their interest in is making money they took advantage of the pandemic to eliminate the lunch special forcing you to buy the more expensive combo meal, I will no longer be buying from them.
This place is disgusting...The guys are super unprofessional, this is the third time we are getting food from here that we cannot eat fried pork rice and in the end we are still being charged for it...Manager doesnt speak a word of English when you ask her something all she says is Im sorry my Boss not hereAlso if you are planing to eat here make sure you bring some headphones because staff is RIDICULOUSLY LOUD, DIRTY AND SUPER UNPROFESSIONAL.NOT TO MENTION THAT THEY ARE SUPER EXPENSIVE COMPARE TO OTHER SIMILAR PLACES.
Ive been coming here for a few years now and the food is always great and always fresh. There are a lot of dishes I havent tried yet but from what I have, Im impressed.
Salmonella poisoning! Ordered house special chow fun for lunch at 12pm. It was pricey! It was so greasy! At 7 pm I had the worst abdominal pains, fever, chills, and body aches. Took two Covid test-negative! Missed days from work, quarantined! It was the food! 4 days later and I still have abdominal pains!
I usually don’t leave negative reviews. The reason I’m giving 1 star review cause I ordered food totaling $112 and told them I have a coupon that I found it on Value pack app they advertise on, the coupon is digital, they said I need a paper copy to print it which does not make sense. The workers were not nice and said I could only take off $5 since its not printed, the coupon was $8. Its is not the money I can’t believe they treat their customer of 14 years like this. Looks like they lost a loyal customer and all the referrals I gave to others.
Had to order through an app named Zuppo to place an online order. When I called about my order being incomplete and incorrect a man named Chow claiming to be owner took over the phone call and became very defensive. He was not accommodating and never made an attempt to fix the problem. He only kept saying he would give me a refund. He also told me numerous times early in the conversation to order my food elsewhere. I am waiting for the driver to come back with the $35.00 in cash he was paid and I will gladly return the entire meal and as promised by Chow who ended with saying “he is telling me ‘to the ground’ not to come in to his store”.I would gladly heretofore take my business elsewhere. This is by far the worst service experience from any restaurant in Staten Island.
I think one of the best Asian restaurants on SI actually...
I’ve never had such terrible sweet and sour chicken. It was like chicken coated in donut dough. And they didn’t even have the sauce on the chicken it was on the side?? Never had Chinese food served like that.
(I ordered from the one on Richmond Ave in the shopping Plaza with Stop and Shop and Buffalo Wild Wings).Food tastes great! Dumplings are awesome and not too doughy. Egg rolls are crispy and fresh. Fast delivery and very nice people. Ordering tonight!!
The food is delicious the prices are ridiculous this this used to cost me no more than 11 bucks now its $16.25 total price ridiculous
Good food. Quick service.
Cheap food for cheap prices. The taste is pretty good, and thats coming from a Chinese person. Its clearly not authentic, but if youre looking for typical Chinese-American takeout style food its pretty on-point. The servers keep the place decently clean. I remember during Hurricane Sandy many people came by because their homes didnt have gas, electricity, etc. and they treated everyone kindly, asking if they could help in any way.
Always order from here. Food is always hot and comes faster then they say. I just wish they would become a member of door dash .Sometimes it takes forever to get someone on the phone. By the time you do its so late and your not in the mood anymore. .
It is a well kept clean restaurant. The food tastes amazing on some days, then other days it is a hell no. So I guess it depends on who’s the chef on those particular days. The customer service is garbage, they always seem to have some type of attitude like omg .
Food is ok. Nothing special. I give 2 stars because AGAIN they messsed up my order. Regular rice instead fried one ( second time in a row!? Are You trying to save money or what!? And general chicken instead of sesame one... seriously!? For the price of $34 for 2 dishes not so great ... ppl go to gourmet chef on Richmond Rd 10306 zip! Much better food so cheap ! And in comparison to EE much better customer service
This place is like the fast food joint of Chinese cuisine. The quality of the meals is poor and theyre overpriced. The last time I ate here I ended up getting sick the next day. There are lots of Chinese food restaurants on Staten Island that are much better and less expensive than this one.
I order consistently either from work or home and never had a problem. The food is the best I ever had, especially their Thai food. I order from the Richmond Avenue restaurant and I come all the way from Annadale to pick it up. It is worth the trip and the food is steaming hot always
Good food. Fast delivery. Too bad we cant eat indoors at this point as the restaurant is quite nice. Maybe next year.2020 can end soon enough.
The food is tasty great
Very bad customer service. Ordered a combination meal only came with egg roll. I asked for a wonton soup. Was told told too go to.another place. Nasty women..now I will. Theyre overrated and over price. Staten island Chinese food is good everywhere. Guess they dont need the business to tell people to go somewhere else.
I have been eating at Empire East all my life today is the last day I ever order from them, yes inside their restaurant is clean and the service can be nice today I ordered a sesame chicken meal while I was pouring it into my dish there was 2 pieces of long black hair my hair is brown so it could not be mine. I was do disgusted and grossed out I called them up to let them know not that I want any more food from them but that is gross the people who cook the food wear hats, hats are not enough because the side of their hair is still exposed they need NETS this is the last time I eat from their in my life and probably the last time I eat at any Chinese food place on staten island because they were the most cleanest to me not anymore this is a first time thing but I dont care and their the most expensive on the island the most expensive for what so i can have hair in my food no thanks keep your disgusting food
Food is good but they can’t get an order right!
I ordered a bunch of dishes yesterday for a small party at home (large fried rice (2), large low mein (2), mei fun, papaya salad and scallion pancake). The damage came out to be about $73. When I asked for an extra dressing, the first lady was about to give it to me, however a second older lady spoke in Mandarin told her I should get charged $.50 cent. I wasnt a happy camper since they had already made a killing profit on me already but I decided to pay. What made me so fumed and disgusted was when they taxed me on the $.50 cent. I asked do they know how to run a business? Another skinny older lady replied this is the boss instruction.I ask you boss, please train your staff to treat your customer with politeness. For the amount of my order, was it necessary to charge me the extra $.55 cents for the salad dressing? I understand you are running a business, but is this a business model you think will make you more money in the long term? You will lose my future business for sure and I will spread my wings to inform my family, friends and the people in my community that you should change your business model to treat your customers with more respect. Like another reviewer said, there are a bunch of other good Chinese restaurants in SI. For one, the lady boss at China Buffet is very friendly and she knows how to run her business. The food there in my opinion is overall better and the staff there are very friendly. This will make a good dinning experience every time.
Terrible overpriced rude workers and no break down for what you pay for highly recomend not wasting your money here
The menu was easy to read and everything looked great. The food came out quickly and the quality of the food was great. I’ll be coming back frequently and highly recommend to anyone who loves Chinese gourmet.
Has been going here for years always had good food, great prices. Last few years after the renovation prices went up, portions went down quality of food is now garbage and customer care is also now garbage!
I went to empire east last week. It’s a great place. The food is fresh and delicious. I really did enjoy my dining with my girlfriend in there. The manager is so nice. He is friendly answered all of my questions. Very nice place worth it to go!
Love this restaurant. Located in Staten Islsnd, NY. Seems to be the favorite for the community. The good was freshly cooked and you want to take home your left overs. The place is very clean and they have an excellent ladies and mens room.
Good food. Gets very busy
Staff is not friendly, food is a little expensive, and every time I ate there my stomach would get so upset for the rest of the day. I stopped eating there food for a year now.
Their food is good but they are making fools out of their customers by constantly raising their prices.After being a customer since the very beginning, I rarely order from them now for that reason.
Best Chinese food I ever had in my life. First tried it 20 years ago a d have never been disappointed.
Very pricey, I just order vegetable large vegetable fried for 13$ and received rice with onions and 4 peas . Had no flavor.
Delivery driver got to my door and had the nerve to complain I only tipped $2. I am not even 5 mins from the restaurant. Their food isn’t bad, but their service is terrible. Always rude.
I found it to be very pricey and the food wasnt all that either.. I ordered the boneless ribs and it was all fatty and huge chunks, it was disgusting..I go to cheaper places and they cook it amazing.Wont be going there again.
This use to be our go to place for delicious food, never had a complaint. Seems lately though that their prices keep going up and the food is becoming a hit or miss.
Love their food for years. Came in today after 10pm after a cheer competition and they still took my order and had it ready in 5 minutes. Keep it up Empire East!!!!
Just ordered food from here tonight and my son had a few pieces of the chicken and a little after he ate it he’s been running to the bathroom a few times. The rice has no taste and hardly any meat on the ribs. Will not be ordering from here again. The vegetable fried rice from Master Wok in the food court at the mall is 100x better!
For a small order of broccoli and one large pork lo mein the total cane out to $22. Usually a broccoli is suppose to come with white rice and they gave us white rice that literally the right amount for a puppy. Very overrated and overpriced. Plus, the broccoli had goo in it.
Great food
Im reading the bad reviews. Im surprised. This place is wonderful, the food is awesome. But the bad reviews about the behavior of certain staff sounds believable. It is common behavior among the Asian restaurants that Ive been 2 throughout the years n in other boroughs 2. Very disturbing, in fact. I just dont go back. Here r some of my experiences, none of them happened at Empire East. Enjoy: Theres a baby roach in my glass of ice. I discreetly hand the glass back 2 the lady, pointing 2 the frozen roach. She scoops out the roach with her finger n wipes the inside of the glass where the roach was n gives me the glass of ice back. Or the little boy licking all the salt shakers at the customer tables while Mama is cooking n Im waiting 4 my order. Or another customer begging 4 2 xtra pks of sweet n sour sauce n not getting it. Or the waiter that insisted that I pay 4 my meal in advance when the lady at the nxt table could not find her wallet after she ate most of her food n got thrown out like a sack of feces. I could go on. What I learned from all this is that anything is possible in these wonderful restaurants but if it happens 2 me once, it wont happen twice. So, Empire East, bware. Because the last time I was there u let a bag lady sleep at one of your tables. She was snoring on ur table, her 3 or 4 huge dirty bags were on ur table n the surrounding benches. N another lady was selling bootleg CDs. I xspect this at the train station, not in ur restaurant. Ive had it in the back of my mind 2 check 4 sleeping bag ladies n annoying people selling things from old dirty bags b4 ordering from u again. I love u but its gonna be So long, baby.
Barbque soare ribs were horrible not enough barbque sauce and dried out. Now they have asian people, no americans like before let me remind you and they do not understand english to well. I guest they dont want to oay yhe new minimum wedge increase. So sad. 😥
When you visit New York, you need to try the food of this restaurant. They have the classic Chinese food, delicious. inside the restaurant is nice, clean and organized. service is great too.
Its more expensive that the traditional Chinese take-out, but the food is higher quality and tastes better. The place is also a great for sitting in after a day of shopping. Definietly recommended,
Ordered from here today. Over $70 and they would not take the $8 coupon they mail out because they are not taking them now. It was also rude because they called to ask where we were for the pick up because we werent there in exactly 15 mins.
Overpriced and customer service unacceptable. The drop coupons in mail box as well they posted them online. Upon arrival to pick up order they would not accept anything from my phone ,stating PAPER COUPONS ONLY .On my question why do you post them online SHE JUST TURNED AROUND LIKE IM NOT THERE TALKING TO HER.Rude and disrespectful. Stay away from this place.
Im not gonna lie the food is not that great. The chicken is hard as a rock, the rice is too crispy and the general tsos sauce is too sweet. Red Apple is much better
Great food at a great price
We when to stand island shopping and had lunch this restaurant. The place is pretty my daughter love eat at here. And the dumpling taste good.
Been going for years.Good food for your money.I thought it was the best place for eating I had in Staten Island. Good service too.
This place is so dirty the owners and the management of the place are nasty very disrespectful to theres workers at the cashier theyll drop food sneezes around the food would drop a piece of chicken and was still cooked and served to customers the meat doesnt even taste right you wont know if your eating chicken or rat or cat who knows I advise people do not eat from Chinese restaurants.
Id give 1/2 star if possible! 3 times delivering and food was never right! English is bad, RUDE and the absolute WORST customer service! Avoid like the PLAGUE!
I’m appalled at the way I was spoken to today by the staff taking phone orders so I’m saying goodbye to this place after so many years doing professional as well as personal orders with them. They really need to train their staff to learn how to speak professionally and respectfully and value their customers. There is plenty of competition out there.
Excellent chinese and asian food
DISGUSTING ! Ordered three different times & found hair in the food every single time. $15 worth of food untouched, in the garbage today.
I was very upset that they did not have Italian bread to serve me while I waited for my wonton soup, and chicken with broccoli. Wait was quite long, could have been enjoying bread while I wait
Very pricey but extremely worth it. By far the best Chinese food on Staten Island.
Been coming here since 1994 when was down the lot 2 or 3 doors off Ebbitts St.Always been great including fast and well/packaged delivery.
This is my favor place for Chinese food, their food is always fresh and tasty. I bring my family here every Sunday and recommend my friends this place.
EXCELLENT!!! Have been a most APPRECIATIVE Patron for over 20 years! Every meal OUTSTANDING!!!
Food is tasteless and overpriced. Will never waste my money in there again. Tried them several times with different dishes - not good.
This place is excellent. Nice restaurant to eat with family. I go here all the time and it is always good.
Yesterday and friends went to this restaurant for dinner. The food here is delicious and fair. The environment is also very good.
Its delicious to go in and eat. All kinds of specials food are available in here，The price is cheap for a family，The price is very reasonable。
This is a Chinese take-out restaurant.The food tastes delicious and the price is very reasonable. My husband and I like It very much.
Also great food
Food terrible and overpriced 50.00 for 2 people outrageous. I gave it a second try and I decided its lousy.
Good food great staff. Place was very clean when I picked up my order
Pretty good chinese food but they became to expensive. I took my business to Panda Garden now on Lincoln ave.
Came to NY first time, this is close to our hotel, had a try, nice food, like it from my hometown. Highly recommended.
High quality food.large portion. Seating very comfortable. Great location.
They have the best Roast Pork Noodle Soup in the area, I come here for the noodle most the time. highly recommend this place
FreshDelivery service was fastGood was hot
Food is always delicious. A bit pricey but the portion and quality is worth it.
Food is excellent but some of the staff should be told there in AMERICA not china, attitude wise
This spot is awesome! Convenient rates, large dishes and the employees are constantly very friendly.
I week to empire east a few months ago. I love the menu very much. Good restaurant.
I have had Chinese food all over Staten island. this is about the worse. had chicken lo mein ad fried rice. both were tasteless waste of $20.
They have good food and great prices. Their service is quite speedy as well.
There bullshit they call food gave me FOOD POSINING 2 TIMES the first time I thought it was something else but the second I was sure it was them do not go there
Good place for dining with friends.there are plenty of seating. Quite service and delicious food.
Very special for a restaurant，Very delicious chinese food, The price is very reasonable，place is very clean，Staff service is very good
BEWARE: There are pictures circulating in the Buy and Sell Groups of Staten Island regarding Empire East having Roaches in there food. I will post the picture when if I come across it again.
Terrible customer service!! The food isnt good and the service is so much worse. I would go elsewhere.
Food is delicious. They deliver fast! People are very kind!
THIS PLACE IS HORRIBLE. VERY BAD CUSTOMER SERVICE AND VERY CHEAP ON SAUCE. I WILL NEVER BE RETURNING BACK TO THIS PLACE EVER AGAIN!!!
Dont get what all the hate is about. Been ordering from here over 10 years and never disappointed.
Food is delicious and always hot. I am on a low salt diet and they always accommodate.
Good food, price is reasonable, definitely coming back again.
This a hybrid Asian food, mix of everything. I personally enjoy their green curry with fried tofu!
So decided to give this place a second try, again the service is terrible. 3 girls are gossiping between each other while my fiance and I wait to be noticed. Note* we are the only ones here
It was good food not a long WAIT for a FRIDAY night
Food was good but service was bad 👎
Great tasting food....prices little to high tho....
Nice place to eat for fast food.The food was great and service was very fast.love it.
Food good but they keep rising the prices
Food is good but a bit pricey
Pan gang curry chicken the best !
Disgusting GROSS GROSS GROSS! i found a ROACH in my food mid way through my meal! The food wasnt even good ....DO NOT EAT HERE!
Used to love this place but after today no more horrible customer service
Banging ass food. Thats what. Word to your mother.. Now all you guys need to do is get on seamless and forget your app. Cause thats not working.
Food was cold,ribs were burned, very expensive for food that was disappointing
Very good Chinese food, especially like noodles and dumplings。
Delicious food. Best cantonese noodle I’ve ever had!
Very good food, way overpriced
Food was cold !!! Second time!! Paying top dollar for the area!! Go somewhere else if you can !!!!!
Excellect selection of Asian food.
Very good food. Big variety of Pan-Asian fare.
Fabulous soups addicted to the chicken soup eat in the restaurant nice big bowel off the charts
Best seafood soup!!! And great Chinese and thai food
Expensive but good food
Fast service and healthy food.and very good ambiance .
A little on the expensive side but pretty quick and good for dine in with friends
This place is nice and clean, the food is delicious.
Mostly get this delivered food is good just make sure you have the coupons it get very expensive
Very good food but $$$...
It was disgusting and the portion got smaller and more expensive Never again!!!
Terrible food they serve spoil food not advisable
Rice isnt that good and everything is much more expensive than other Chinese food places in the area
2018 and they dont take discover piss poor customer service
Horrible service delivered to wrong address 2 hours later then said could not deliver food
The shrimp wontons were delicious love them
Pricing a little bit high.
An okay place. Expensive for maybe a little more portion. Overrated.
Very expensive rather go to a wine and dine restaurant for the same price.
Super clean love the food from this place
Food taste like it has chemicals in it place is dirty
Everything is fresh, and service is fast!
Boneless ribs are amazing. A must get
The best Asian food on Staten Island.
Best and freshest food ever!!!
Such bad vibes and always very cold to customers last time i go there
Nice food with perfect price
Good food, fast service
Rude waiters
THE BEST SESAME CHICKEN ON STATEN ISLAND!!!!
Delicious food with large variety.
Prices have gotten very expensive this past year
Good food. Fast service
ALWAYS FRESH, DELICIOUS, & RESONABLY PRICED !!
Very good
Its good, but very expensive
Great food
Best take out around.
I love this place
It’s averageNothing to write home about
Pricey but good
Very good food...
Great food!!
Pray time
A treat
Food was decent
Great Chinese food
Wasnt treated well
Best Chinese food
Chicken wings was 👍
👍🏻
Great food
Good and clean
Fantastic food!!!!!
Fantastic
Excellent
Most disrespectful place
Food is great
Real Chinese food
Over priced
Favorite Thai
BEST FOOD!!!
Too Expensive
Chinese food
Bon appetite
Very special for a restaurant, Very delicious chinese food, The price is very reasonable, place is very clean, service is very good.(Translated by Google)Very special restaurant, very delicious Chinese food, the price is very reasonable, the place is very clean, the staff service is very good
The best Mango salad Ive ever tasted .. For me the best Chinese food in Staten Island.
Genial
Total reviews rating 3.8
184 Reviews for Empire East 2023:
Review №1
2022-03-31Awful customer service. I called because I was unable to check out on the website with the promo code they offer and they said it was expired. Ummm it’s on the website how can it be expired. They did nothing to help when the right thing to do would be to honor the coupon. Take your Buisness elsewhere to people who actually appreciate it!
Review №2
2022-06-21I been ordering from this place for many years with no issues (over ten Yrs) My last two times I ordered sesame chicken the chicken was horrible! Honestly didn’t even taste like chicken. Chicken was dry rubbery and grainy truly disgusting. I gave them another chance and same issue therefore my review and they lost me as a customer. Two times is unacceptable IMHO…
Review №3
2019-06-23One of the few Chinese food places I really like. The place is clean, comfortable, good food, decent prices, and friendly service. I tend to get their noodle soup and the portions are big. The decor is interesting cause it feels more like something you would see in a club but it’s nice.
Review №4
2019-06-07They maybe the best Chinese food on the island. Its a little pricey but youre getting TOP quality. The other day I tried the salad and I was amazed. The produce was fresh and the shrimps were delicious and cooked perfectly. The dressing they out in the salad was fresh and you can tell was home made. They have a wide variety of Asian cuisines and I have enjoyed them all.
Review №5
2021-12-31Thank goodness for Empire East! They take custom requests on your food order, the staff has been friendly, the food is always super hot & fresh, & most importantly- inside is EXTREMELY clean!!!!!Highly recommend!
Review №6
2022-03-11Used to order from here all the time, but i recently ordered from here and everything tasted weird and different. The food wasn’t fresh. We are disappointed and probably won’t order again any time soon.
Review №7
2021-08-25The food here is absolutely delicious!!! Pricey, but worth it- you get what you pay for. I had been ordering from another restaurant for 25+ years, new owners = too many changes, add a new chef and it’s a recipe for disaster! Thank goodness for Empire East! They take custom requests on your food order, the staff has been friendly, the food is always super hot & fresh, & most importantly- inside is EXTREMELY clean!!!!! Highly recommend!
Review №8
2019-03-10These food is so good . Back in the 90s this place was tiny and still great. This day in 2019 the food is better damn tasty.
Review №9
2022-01-22Best chicken pad Thai I’ve had and amazing chicken wonton soup definitely will be coming back from south Jersey
Review №10
2018-09-26Delicious food, clean place, quick service