Empire Garden in New Hyde Park
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New Hyde Park, Nassau County, New York, US
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Site: https://empiregardenfood.com/
- Monday:11AM–9:30PM
- Tuesday:11AM–9:30PM
- Wednesday:11AM–9:30PM
- Thursday:11AM–9:30PM
- Friday:11AM–9:30PM
- Saturday:11AM–9:30PM
- Sunday:12–9:30PM
Empire Garden in other cities:
I understand it is a holiday so I do cut them a little slack. We ordered NYE dinner at 8pm via the online option on their website. It gave us directions to pick up in 20 mins. We got there at 830 pm. The man behind the counter says 20 mins more, once again I understand its a holiday so we go back to the car. We go back at 850pm again he says 20 minutes. My wife was the short straw puller that had to deal with them as I would have probably been a little short with them. At 920 he brings up the food and my wife checks it to make sure everything is there, it isnt. We ordered the rib complete meal, he informs my wife they do not sell that after 5... it let us order it on their website, he didnt tell us that when we walked in and he checked the receipt, a $91.00 order and 90 minutes of wait time and he tells us our order is not complete?!?! Unacceptable! To be honest when we finally ate the food was really good but the customer service was so lacking that we would not be back.
The food was really tasty. The dining room is nice--but theres still no indoor dining because of the COVID safety protocols and the possibility that Nassau will reinstitute lockdowns with the cold and flu season approaching. As such, their take-out and delivery business can get really busy during dinner hours--especially on the weekends. (I called at 5:45PM on a Saturday to pick-up a simple order of fried rice and chow fun. I didnt leave the restaurant until 6:30PM..
The one star is not for the food I would give that 4 stars. I went for the lunch menu on a Monday afternoon the place was pretty empty but the server we has was terrible he didnt even greet himself properly or even had a decent personality, after he took our order he didnt even ask if we wanted anything to drink like a soda or beer or water for that matter, he was the type of waiter that your afraid to ask him for anything extra like napkins.. When I received the bill he didnt even return my change assuming it was for his tip most servers ask if you need change.. I have to say Ive been to alot of restaurants in my time had real bad server to a point when I talked to the manger but this guy was terrible....
Ordered beef with asparagus and a spring roll . Spring roll was raw as were the asparagus in the meal . My bill was 19.00 with I believed should have been a large order it was a small. When I called to complain I was told that is the size, the brown sauce on the beef had no flavor tasted like it came out of a can . Never again
Ordered online. Pick up time 30mins. I got there was told not ready give 20 more minutes it was busy. Checked back told not ready another 20 minutes. Half hr later finally got food. I understand it was busy and a holiday but should not have accepted orders if they couldnt fulfill them in a timely manner. Did even offer anything as I sat there for.nearly an hour .
Went there a while back food was excellent, just ordered food tonight and its not good . I went to pick up food and when I walked in 2 workers where sleeping in the dining room at the tables, and looked at me closed there eyes and went back to sleep! Some man came in after asked if they had carbon monoxide poisoning lol and he woke them up! Food was poor quality for the money you can get this quality from any cheap take out place. Chicken over cooked very dry, also ordered pad Thai which had sweet and sour sauce on it, I eat this all the time it doesnt come like that. Total disappointment! I wont be back !
I recently ordered a pickup at empire garden. On dec 30. This was at 430 in the afternoon so it wasnt busy. The guy took my order and I told him no mushrooms in an of my dishes,I wanted the hand made little cup.he said fine an gave me a price .I was very disappointed he didnt give me any mustard at all. I dont care that they raised the prices 30 % .but dont yes me an not send any mustard. I will stop buying from there again.as good as the food is I dont care.there always rushing to get of the phone. Well they wont have to worry about me.i will not call again
I used to order from this place very often but the food was too greasy and tasted weird so I stop ordering .Today I order because is Christmas Eve and did not have time to make a meal. WELL, they send me the wrong thing and when I called they told me that I order the other thing and that they will give me a credit. I dont want a credit. I will never go back to that place. I want my money back and I want them to take their food away. They also did not give me a receipt so Im going to have to fight this at the restaurant tomorrow,on Christmas Day .Do not go there.
Waited over 70 minutes for the food to be delivered. Double what we were told. I eat chinese food at least 3x a week all over this country, as I am a long haul truck driver. Never ever thought Id have to write a negative review on a Chinese restaurant in NY. Fried dumplings were almost completely dough , scallion pancakes were like rubber , fried wontons were hard little brickets and my crab rangoon were cold inside. This was the last meal I am able to eat before 2 days of medical testing. Really put me in a bad mood. You guys should consider opening a Subway instead.
MY FOOD WAS sooo GREASY!! Even my soup was greasy. My food was so greasy I had to wipe my lips after each bite!! Stale fortune cookies and plain general tso. Egg rolls were plain yuck!! The egg roll shell itself was very thin and slippery. i passed it over to someone that was hungry. My co workers and I ordered delivery and the driver stood there with his hand on hip(attitude) until he received his money then stormed out. Our experience overall was GREASY YUCKINESS!! The lady on the phone was nice tho.
Food was absolutely excellent this is the 3rd Chinese place i found in the area and this has got to be the best one yet the other 2 i found just dont compare to the great quality of meat this place uses i actually gave up on Chinese food until i found this placeEnough said
The food and service was very excellent!!!🍗🍦🥗😊😊😊I really very much loved the food and service of Empire Garden Chinese Restaurant!!!🍗🍦🥗😊😊😊❤️❤️❤️Also the music was very excellent in the restaurant!!!🎶🎶🎶😊😊😊I also loved the music very much in the restaurant!!!🎶🎶🎶😊😊😊❤️❤️❤️Also drinks were very excellent and I also loved the drinks very much!!!🍺🍸🍹😊😊😊❤️❤️❤️So overall my opinion is that “Empire Garden Chinese Restaurant is a very excellent place to dine in.”
Total reviews rating 4
105 Reviews for Empire Garden 2023:
Review №1
2022-07-01I adore this place. The food is of exemplary quality with good portion sizes, and everything is always packaged well for takeout. The fellow that takes orders on the phone is quite polite as well! They have some of the best tasting Chicken Fried Rice and General Tsos chicken in the area, and Im a big fan of their Chicken and Broccoli.
Review №2
2022-04-03I ordered two chicken noodle soup and seriously disgusting its just hot water with boiled chicken tremendous disgust 0 flavor and apart from that they charged me for a soda and they didnt send it to me. lousy never buy
Review №3
2022-06-28A tad pricey, but food tastes so much better than other local Chinese restaurants. Food is ready promptly, and I’ve never had a complaint.
Review №4
2022-05-02Excellent Chinese Restaurant. Eat in or take out. Nice atmosphere, excellent food and service. Easy parking.
Review №5
2018-03-12Good and healthy food. Not like any other Chinese places that have lot of soy sauce or any of those. A good place for family to visit.
Review №6
2022-01-15Not sure if it’s new owners but we’ve been coming here for years. Last few times the wonton soup is like saltwater ugh
Review №7
2022-02-07No dine in for now due to covid. Will return eventually, very good food and friendly helpfull service
Review №8
2021-11-13Young ladies who greet you at door are just too presumptuous... if you do not know customers name dont make it up... oily food can lead to quick trip to toilet, even sometimes before you finish eating
Review №9
2022-06-12Food doesn’t taste good, restaurant labels food items wrong
Review №10
2022-01-09Its been hard to find a good Chinese food restaurant and this one rare gem. Its so food!