Identifies as women-owned
Yes
Enterprise Rent-A-Car in Amsterdam
Categories
Location on the map
Amsterdam, Montgomery County, New York, US
From the business
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 518-843-8535
Site: https://www.enterprise.com/en/ca...
Site: https://www.enterprise.com/en/ca...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–12PM
- Sunday:Closed
Enterprise Rent-A-Car in other cities:
Comments (109)
A very reliable company. Always helps you to find the right car for the right situation. And the prices are reasonable.
Samuel was on top of my insurance replacement. Called as soon as it went into their system and kept me updated throughout the rental. Great service , great car, overall awesome experience with Amsterdam enterprise 😊
As Im on my vacation, I wanted to take the time out to thank the entire AMSTERDAM staff/ location, SAM and Tyler in particular... I have been renting from this particular location for nearly 2 years now... And the customer service has been nothing less than impeccable. Looking forward to doing business with this location again soon.
Quick easy service, very friendly staff!! The car was clean and amazing!!! She walked me through how to work everything, since the car was newer than anything Ive driven.
What a professional group of men at the Amsterdam location! Kind, courteous and professional! I was in a rental for several months and they were sympathetic to the situation. Called on several occasions to ensure I was happy and asked if there was anything they could do. I will only rent from that office...why would I go anywhere else? Great job and be proud of your accomplishments at your location!
Well this location I will say the teller or cashier was great. They gave me a vechile that had bad brakes. When you return it, it was a hassle. And they call you every hour on the hour to return the vechile. The calls started at 8am and it didnt stop until 6pm when they really upset me and I return the vehicle. Very rude on the phone.
Friendly to your face, but deceiving with how the business was handled.Insurance company set up a rental, I took the vehicle Enterprise gave me. Due to the holiday season, rental wasnt extended immediately on New Years day, and theyre calling me, and my wife, for payment and were quite rude about it. Got that all straightened out with insurance company, and at the end, return it and get a call we owe money for NYS rental sales tax and sales tax.Turns out I was in a size larger car than insurance allotted for. Whether someone at insurance or Enterprise made a mistake, Enterprise certainly would have known what the insurance allotted for, and it wasnt a part of any conversation I had that I was up-sizing from what insurance was giving. Thats on Enterprise. In no uncertain terms it should be clearly stated what the insurance allotted for, and that youre over that. So I say thats deceptive business practice.To top it off, they immediately jump down your throat and dont deal directly with the insurance company, or at least have a conversation with you about whats happening, just a call up demanding money like a gangster. I get that communication is challenging with 4 parties involved, but in a case like this, with holidays especially and people taking time off, communications interrupted more. No need to be calling up and rudely demanding payment in that way, when the payer is an insurance company, not a private party.
Very expensive. $537.42 for a week including the discount from my insurance provider. Was pressured into buying insurance for the week. Was never told how the deposit works, which you dont get back. I would have been better off calling a cab or an Uber to go back and forth to work and would be $400 richer.
Very accommodating and polite. Excellent customer service skills.
We were stuck in Amsterdam with a broken personal vehicle with a very tight schedule to keep. Bob and the crew here really helped us out in a pinch making a difficult day that much better. A+ customer service and kindness!
This was my best experience in car rental. Staff were friendly, courteous and efficient. I was on a tight time frame and expected to be delayed, but actually was on the road earlier than expected. Great job!
Very helpful and friendly! The car was quite clean, and ready to go, even tho we were early.
Exceeded expectations, branch and regional managers were wonderful. I was picked up at Amtrak promptly, car was in good condition, I was granted for the use of a mobile charger. I was offered and gladly accepted a ride back to Amtrak, thoroughly pleasant. They exceeded all expectations!!!
First off I want to start by saying I have no idea why this place closes at 1pm on a Saturday. I made the mistake of looking at the hours of the wrong day and showed up at 1:45 just to get turned away because they were closed. Like said yes my mistake, but it takes ten minutes to get me into a car at the most and someone is still there. Why take somebodies phone number if you can’t even call a little bit before closing to see if they are going to make it
I had a A1 experience with Enterprise in Amsterdam. They were friendly and helpful from the get-go. They also had no problem accepting coupons. Cant express enough how good of an experience I had, Steve who helped me made the whole experience easy and he also made me and my family feel valued and special. I will definitely rent again from Enterprise Rent-A-Car in Amsterdam, NY.
John was very curtious an helpful with rental vehicle
Great experience from pickup to drop off..I even received follow-up phone calls to make sure my rental experience was going well. I look forward to my next rental and I hope i get the same person. Thank you for going beyond and making a rental experience a great one.
Good service and price and car
This location is great. Friendly, professional and courteous staff. If theres ever any problem, they will quickly take care of it. Rebecca is the best. Whether its for work or leisure, Ive Been renting with them for a few years now, and will continue to do so!
The new location is a tremendous improvement over the previous location. The ability to have a much larger inventory is a plus.The new Manager, as well as the current staff, are all very pleasant, efficient and always willing to help meet every need.Thanks to all for making it so easy.
I called to reserve a vehicle for work, as i do once a month. When I arrived at the shop, I was told there was not a reservation. The girls at the shop told me not to worry theyll take care of me, and they did. Whether its business or pleasure Enterprise is my first choice. Thanks as always Danielle and Elisa
Especially friendly and helpful staff. Rebecca and then Jordan were exceptional managers.Always pleasant and efficient employees, especially Kirsten. Almost always have the car I prefer, Camry, Altima and Chrysler 200. Like the new facility and parking lot.New manager, Rebecca, is outstanding!
Very friendly staffWorks hard to please customers. Willing to negotiate. Warning NY state sales tax on rental vehicles is now 20%, up fro 12%.
Totalled my car and had to get a rental from here. Was tricked into signing up for insurance, after it being made to look like it was a break down of the charges and ended up being charged over $1,000 for insurance. I pay that much a year for insurance. Highway robbery. Tried to call and got the run around. Was suppose to get a call from area manager to help. Received nothing. Corporate said sorry accounts closed. Never coming here again. Stay away.
Everyone at Enterprise on NY-30 in Amsterdam was professional and pleasant. I had an excellent experience renting from them for work. I have rented for business from other Enterprise locations for the past 16 years, and this was one of the best locations I have experienced. Thank you!
I was tboned and needed a rental vehicle not only did they help me but upgraded the vehicle I was in and gave me a fantastic rate. Quincy and his staff made me feel like home and were the easiest part to deal with out of the whole accident Thank you guys so much I appreciate everything you did and I highly reccomend this professional staff to anyone
I have been renting a car from Enterprise each summer for the past four years and have always received very good service. My one problem this year is that -although I returned my Nissan Elantra one day early (it was due at noon on September 17th and was returned at 3 PM on Saturday, September 16th) - I was charged for an additional day ($68) because the Enterprise office was closed at 1PM on Saturday and all day Sunday, September 18th. Unfortunately, I did not know that the Enterprise office closed so early on a Saturday.I realize it was my responsibility to find out the closing time. Customers just need to be more alert!
I just love the enterprise in Amsterdam NY been renting from them since I moved here in 2018 no complaints at all. They all so sweet and friendly and always ready and on time.
Always friendly. I rent here often and find it to be quick and easy. While most of the time the care is clean. Once in a while not so much. I will continue using the Amsterdam location for rentals.
I am speaking as a former employee. These guys in Amsterdam NY treat you very well. Shelby and Jim and team go above and beyond to help you get into a car that fits your needs.
Its impossible to see the sign from the road until youre passing the location. Otherwise it would be a 5 star rating.
I would definitely go back to Enterprise in Amsterdam if I needed to rent a car again. The girls in the office were VERY nice : ), and they set me up with a real sweet little car. AAA+ for the experience.
Was treated with respect. And kindness
Great!! Car was to small for a full size that we wanted to rent, they gave is a corolla, and they replaced it with a jeep Grand Cherokee for the same price. Thanks for taking care of me.
I wish I could give these guys more stars put almost 6k in one week on a explorer same price great cargreat service Thank u
Overall my experience was good although I could not rent the vehicle. The representative was helpful and polite.
Great service and nice selection of cars...it is expensive but I think that it is cheaper than other places
Really quick and easy! The vehicle was very clean and the staff were friendly.
Enterprise has been great. This is the 3rd time that we have rented from the Johnstown NY office. Each time the service has been excellent.
Pick up was easy and quick! Car was average but had all the modern amenities that one would expect!
Danielle in Amsterdam, NY was very good at meeting our emergency needs for a rental on 3/9/20. Thanks again.
Great customer service nice clean cars at affordable prices
The staff is friendly and are quick to help or answer any question you have. I just recently rented a vehicle here and would recommend this place.
I had an excellent experience renting from this facility. I have rented here previously and always am highly satisfied with the service I receive and the quality of the vehicles.
Shelby was very helpful! She was very busy but still made sure we were taken care of.
Very personable and respectful rep., but the cost to rent a car there is way too high.
They are overpriced had only one vehicle a pick up and wouldnt accept cash even with a credit card to put on file . we left and will never return
Very courteous and even though very busy worked quickly to accommodate me.
All aspects of the rental transaction was excellent. Happy customer!
Shelby and the staff in Amsterdam were so accomodating. They will be my first choice for car rental in the future.
Service was great and quick. Easy to get upgrades as they want to process people as quickly as possible.
My car broke down and they did great getting me a rental that afternoon and even extended the rental due to my car not being finished yet. If I have to rent a car again I am using enterprise
Nice staff, decent cars, good prices.
Absolutely awesome experience dealing with the employees and the car rental experience was phenomenal !!!! Recommend this place for sure !!!
Quincy and his team are absolutely wonderful. Thank you for the exceptional service.
Well if you need a car from here and are from out of state make sure you have a major credit card that has a free balance of at least 300 or you won’t be able to rent one
Helped us out a couple times going back and forth with our son in college, staff and service was great
Great business and very helpful with all my questions and needs.
Just called to get rates and was abruptly hung up on before could ask about other options. Very unprofessional and upsetting apparently they have no sense of customer service.
Service was great! No problems returning car there.
Amsterdam, NY office is awesome. Friendly and great place to get a car on short notice
Best car rental experience Ive ever had!
Great service, made sure we understood all aspects of the agreement
Great customer service, clean vehicles, no hidden fees
Kind staff, nice choice of vehicles... good experience
Always easy to deal with; good vehicles; convenient location.
Appreciate the quick service, clean vehicle and safe, attractive place to leave personal vehicle.
Luigi was great very personable and friendly
They work with your insurance!!! They also pick you up and bring you home before and after!
Easy to work with in and out quickly excellent customer service
Very accommodating , good car! Will use on next trip!
Danielle and the staff at the Amsterdam Enterprise Rent-A-Car were wonderful.
Very professional and very informative as to how the process works
Have used them many times, great service and staff
Do you fine good cars very nice people
Honestly & Unfortunately One of the Worst locations Ive ever rented from thus far in New York State.
Great service, good rates. Will definitely be back for more.
Great service and friendly people. They strive to please!
Good service, did not explain the process well
Friendly simple and nice but not always thorough
Got there for my rental and there were no cars! NEGATIVE🌟
Made the experience easy
Fast service and nice staff
Great service, great employees.
Guys there are professional and great
Very helpful and courteous!
Always best service and best employees
Killer deals and professional service
Very helpful people.
Great customer service
Great service
Bad services high price
Professional and timetimely.
Great service
Excellent service
Great
Awesome place
Way to expensive
Friendly staff
Total reviews rating 4.4
109 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-04-06Very good customer service. The young lady and another gentleman did everything possible to make our experience easy. Admittedly, I was quite surly (not their fault) and they were professional, polite and very helpful. Their kindness and patience with me was humbling and theirs was the kind of customer service you rarely, if ever receive in any business.I will use this service again (I promise not to be grouchy) and I will highly recommend this location to anyone who asks.
Review №2
2022-02-25Very professional, genuine and friendly group of guys.Put me in a spotless Mini Cooper Sport, which was unexpected and thoroughly enjoyable. Would absolutely recommend to anyone in need of a temporary ride. Certainly earned my future business.
Review №3
2022-06-22Great service my go to spot when I need a rental,this time I hit a deer with my car pretty bad but Enterprise worked with my insurance company and got me in a car until what will be decided about my car, great customer service still and I am very pleased.
Review №4
2022-04-14I needed a rental from the amsterdam store and the computers were down. All of the staff there were very friendly while working theyre tails off to get myself and the many people in there going as quickly as posable.
Review №5
2021-08-03Sam & Luigi are great! Very helpful. I had forgotten a brand new $105 bag of dog food in trunk and Luigi called me right away. Sam made getting the car a great experience. Great team at this location!
Review №6
2021-07-23At rating luggie was very polite and friendly made a bad situation a great experiment because having accident and need a rent a car and help get things going smoothly. while renting the care any issues was taking care of right away . they made things easy and less stressful. They even pick my husband up because we didnt have a car. love this place the amsterdam ny store and the albany ny store I rate them a grade At they make you feel really important 😀👍 very great experience thanks again
Review №7
2019-06-25They made wrecking my car a little less chaotic! They worked easily with my insurance to provide me two separate rentals a week apart after I had to return my fixed car back to the shop to actually complete repairs. They made sure I could get a car in a timely manner and were incredibly friendly. The cars were modern and clean and pick ups/drop offs were super easy. Highly recommend.
Review №8
2020-02-18I was in a terrible accident on I-90 last Friday and was stressed about filing a claim and the whole accident process. Luckily the talented folks at Enterprise-Rent-a-Car in Amsterdam made me forget about all that and picked me up at the body shop and were kind and courteous. The person who helped me get into the rental was Luigi and he walked me through the process step by step and took care of me and showed me options for vehicles I felt safe in. The Branch manager I believe Danielle reached out to me first and told me they would take care of me start to finish. They were a couple other hard workers in the branch Cherry and Melissa I would like to thank as well. I have never had a bad experience with Enterprise and thanks for earning a customer for life!
Review №9
2022-01-23Sam is awesome! Thanks for all you did to get in the rental! You saved my a$s!!!!
Review №10
2021-03-22Very good, luigi was great and met me at the bodyshop do a thorough walk-around and explained the features of the car that were needed. Pleasant to deal with. Would rent from again.