Identifies as women-owned
Yes
Enterprise Rent-A-Car in Orchard Park
Categories
Location on the map
Orchard Park, Erie County, New York, US
From the business
Highlights
Active military discounts
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 716-677-5800
Site: https://www.enterprise.com/en/ca...
Site: https://www.enterprise.com/en/ca...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–1PM
- Sunday:10AM–2PM
Enterprise Rent-A-Car in other cities:
Comments (175)
Terrible service. I confirmed my reservation and gave them all my information and then when I got there they would not rent to me even though I have a spotless record and major credit card. They said that they couldnt rent to me because my aunt is on a do not rent list. I dont understand why that should stop me from renting a car.
So after our car broke down this past week and getting it fixed only to have another issue i decided to look on getting a rental car for the weekend. We have a soccer tournament in Rochester we needed to get to. Starting the day off i had originally made a reservation through Priceline which turned out to be a big mistake. Moving on. I then called enterprise and spoke with a nice women who set me up to pick up a vehicle yesterday at the Niagara Falls Airport. I thought that was great. I live nearby. I get there only to find they only have rental cars for some incoming flights and they have none at the time. How did i find this out??? Went there, nobody was at this airport. It was a ghost town. There was a phone # at the enterprise counter to call. I was advised there reservation team must of made a mistake and they dont rent out cars there. Now having an extremely bad week i was very upset. I then called and was advised maybe the orchard park location had a vehicle i could rent. I called them directly and spoke to Jacob who was the branch manager. Wow.... this guy was fantastic. He told me to come in and he would take care of everything. After driving 35 minutes there thats exactly what he did. I was in and out within 15 minutes with a car for my weekend. This guy represents what a caring, dedicated and loyal employee should be. He is the only reason i will come back to Enterprise. This company made the right chose in having him as there branch manager. Thanks again Jacob!!!
Worst location I have ever rented from! Enterprise has definitely lost me as a client and definitely will be losing more clients after I stop referring people to rent from such a horrible company. Here’s why: enterprise advertises they pick you up and drop you off. Well when they stated they would drop us off we made a stop to drop off someone else at a dealership and than the driver sped back into the office parking lot slammed the shuttle in park and had someone from inside the office come out and tell me that the shuttle was not going to take us home literally 4 miles away from the office. After they had us in the shuttle they literally kicked us out of the shuttle over not wanting to drive 4 miles from the office..we had to walk home instead. Literally the rudest people I have dealt with. Called my insurance company to tell them about the incident with my insurance company being disappointed with enterprise. Hertz definitely will have me and those I network with as clients instead of enterprise who left me and my friend walking with a healing broken arm. Shame on you Enterprise for being so disrespectful especially to a first responder. Never have I been so disappointed, disrespected and embarrassed like the way Enterprise made me feel today!
Customer service level of staff always excellent at the Orchard Park location. Would highly recommend them to anyone needing a long or short term rental.
Service was outstanding. Car was very clean. Jacob Gullo made sure everything was perfect, he exceeded my expectations and did a great job representing Enterprise
Helpful staff. Expensive. Did not rent a car.
I seem to keep having bad luck with one particular location. The first time I rented a car I received one with expired plates. The second time I received a car that smelled terribly like smoke. The replacement car they gave me was tiny. I asked for and paid for a full size car and received a mid size once and a compact car another time. I’m not sure why the inconsistency in vehicle sizes but I’d be disappointed in that alone to say the least. Not to mention the poor customer service I received when wanting to switch out the cars. Bottom line, if you want to keep your customers happy after a bad experience or in general, I suggest upgrading them into a more luxurious ride rather than a smaller one especially after a bad experience. And to prevent them even having bad experiences, make sure the cars are road legal and cleaned more thoroughly. Needless to say I will not be renting a car from enterprise again.
In general I had a good experience. I rented a premium sedan and the car they brought me had an alert on it about a battery. It wouldnt go away which was annoying during my trip because it wouldnt go away and it blocked part of the dash. Other than that the car drove great and it was brand new. The associate was very pleasant and pick and drop off went smoothly
I had to get a loaner car while my car was in the shop (for half a day). The loaner I received was dirty, not just outside, but inside as well. There was food reminders in the cup holders from one of the previous renters, the inheritor was coated in dust, and the car was clearly not sanitized (which you would think would be of a high priority during Covid). The outside of the car was hosed down when they brought it out front, but it was not washed and was clearly dirty. If I wanted to drive a car that looked like it went through the winter without being washed I could drive my kids car. I had mentioned this to the staff inside when I returned the vehicle and they said that they would discount the rental. Now my dealer was covering the rental, but when I received the receipt they had charged the full rate for both the rental to the dealer and the full charge for the insurance to my card. I would suggest avoiding this location if at all possible. I have used Enterprise above any other rental company for the better part of 20 years, and if given the choice between this location or any other rental company, Enterprise of southwestern blvd would not have my business even if it meant no car to drive!
Needed a mini van or small SUV due to my disability and need to carry a wheel chair. I could not be happier with the outstanding service i received from management assistant Mr Zack Panebiano. Mr Panebiano went above and beyond to take care of my needs. Huge thank you to Enterprise Orchard Park NY for having such an outstanding employee. I will be a customer for life..... Thank You !!!
Rented a car for a week while mine was in the shop and the customer service here was outstanding. Car was clean inside and out very well maintained. Will use them again should the need arise.
This Enterprise is horrible my daughter needed to rent a vehicle from them while her car was being repaired. First the dealership advised her she had a car reserved. She goes to drop of her car and pick up the rental they say there is not a vehicle available for her till 5pm. She drove an hour to the dealer and Enterprise. They tell her to come back the next day. She had to get a driver to take her back to Enterprise she proceeds to tell Enterprise how displeased she is when she picks up the vehicle they were so rude and did not care about she was treated and would not compensate her for there errors. Lastly this Enterprise just lost customers we will never rent from them again!
The day before we left for my wedding in Maine, they tried telling me my licence was invalid and refused to rent to me, despite having other enterprise locations rent me cars/vans on several occasions previously. Manager was very unhelpful or accommodating. My wife tried to move the rental to her name and they refused to change the reservation or to even help. I have be using Enterprise for close to 7 years now and will no longer be using them for rentals
Where to begin,The first rental I received smelled like an ashtray. Of all the Enterpises Ive rented with, Ive never had a vehicle that smelled like cigarettes. I called and asked for another rental and nobody could come to me so I went back the following day. The second car had a massive crack in the windshield. Went back a second time to switch to a third vehicle. The third vehicle also had a faint cigarette smell but I was pretty much done wasting my time and only had it for a short period. I found all three vehicles to be subpar to the cleaning standards they claim, especially with so-called COVID-19 protocols in place. Overall poor experience. I would not rent from this location again unless I had no choice.
Serena is the best!!!! Service with a smile! Great cars great prices!! Never a problem here!!
The folks at Enterprise are friendly, professional and made the experience easy for me. I was able to pick up the vehicle quickly and all paperwork was electronic. I am 100% satisfied with my transaction.
When I had an mechanical malfunction on my vehicle I needed a rental. My original renting time frame was 1 week. When it was clear I need to keep the vehicle longer it was very easy to extend. I will definitely rent from enterprise rental again.
No issues here. Had a reservation for a full size, asked what they had, walked out quickly, saw something that was exactly what I wanted, but they wanted to clean it up first. I was taking it for a work trip to repair something at a customers location and didnt need it sparkling clean. The exterior was fine, regardless, and the interior would have only benefited, maybe, from a quick vacuuming. I asked them to skip that so that I could have that car, they obliged, and I was on my way.The only minor note was that my company had reserved the car for me, the reservation was given to me and there was one price on it. When I got there, the girl showing me the car told me a different price.. about $50 more for the 2 or 3 days that I had the car. I showed her my reservation and asked for an explanation and she then told me about the insurances, etc. Personally, I think thats a poor way to do business. I get that they are commission driven, but that should be a SALE where they pitch that extra thing to me and talk me into it, not snake it into the price... thats a little ridiculous... So, buyer beware, I guess. Aside from that, she was very pleasant and easy to work with.There were a couple of people in front of me when I dropped the car off - they were being slow and indecisive, and the only person working the desk had noticed me pull in, come in and stand in line, so he asked quickly if I was just dropping the car off. I told him yes, assured him that there werent any problems, and he said that he would just call me later when they got a chance to look at the car. I got a call about 10 minutes later on my way back to the office letting me know that everything was fine, verifying the original cost of the rental, and that was it.Pretty simple process, no complaints about the vehicle or the associates at the store. Quick, painless rental experience.
Enterprise staff in Orchard Park, NY is fabulous. They are very knowledgeable and professional. They will work with you if you need to change a reservation or type of vehicle you may need. They called when I was on the road to see how everything was going and how the car was. I had a few issues, tire pressure was too high and the oil change light kept coming on. We added some oil because it was a bit low. We just let some air out and reset the oil change light. I did let the staff know and they could not apologize enough. I would highly recommend this location to anyone.
Customer service was amazing, this will now be my go-to spot for all of my car rental needs. I strongly recommend them for all of your rental car needs.
My experience at Enterprise for renting a car at the weekend special rate was outstanding. The manager was most accommodating for every aspect of the rental. Pickup service was prompt and courteous as was bringing be home. Upon arrival at Enterprise, my paperwork went smoothly and the car was ready to go. I really enjoyed the weekend with my Hyundai Elantra rental. This car is very peppy, gives great mileage and handles well on the highway. I will do this again as I have a need to rent a car and Enterprise Rent-A-Car, 3544 Southwestern Blvd. Orchard Park will be my first choice. Thank you for great service!
Enterprise provides great service and quality vehicles. Ive enjoyed the experience with the exception of the new practice of providing vehicles with the gas tank half-full or less. This is a subtle way of saving money because now at the end of the trip I have to calculate how much fuel to put in so I dont return the car with less fuel. On my last trip I was over by a quarter tank. Your welcome, Enterprise. The full-tank practice is much more equitable.
I rent cars from Enterprise pretty often and I always have the best experiences at the Orchard Park location. Kyle S. has frequently set me up with my cars. Hes always professional and courteous, always make sure that I get the car I need, that it is clean and perfect, and that I get a ride if I need one. Kyles manager was great too. Doing business here is always a pleasure!
I have nothing but good things to say about Enterprise and its wonderful staff. Each of the people that work there bring that something extra that makes it a pleasure to do business with them. I rent vehicles fairly often and have not ever had anything but a great experience. Courteous, personable, and professional! I recently worked with Taylor S. at the Orchard Park Road location and he was terrific. He picked me up on time, made the rental process streamlined and efficient, and helped me again during the return- a charming young man! Thanks Enterprise!
Staff super helpful & service-oriented. My only feedback is although the vehicle was really clean & had no smells, the inside of the windshield was dirty, smeared & difficult to see through in the bright sunlight. The put me in a Hundai Santa Fe & there were a number of features I wasnt fond of, particularly the way the seats are molded, they put my back in an uncomfortable position. The upside is Ill know not to buy one when Im ready for my next vehicle purchase. Otherwise Enterprise was very professional & did good job.
I have had nothing but great things to say about enterprise rental car . They have worked with me and always there when I needed them going out of their way to fill my needs for a vehicle . I totally say if you need a rental call enterprise they will do everything to fill your needs
All the young men that worked there were very Polite, Knowledgeable and helpful...Will definitely return to that location for rentals again.
Experience with this location is generally good. My one issue is that I rarely, if ever, get the vehicle type/class that I reserve. I am almost always pushed up into a larger vehicle because the availability of the smaller, more fuel efficient vehicles is always lacking. When I make a reservation for a midsize or standard vehicle, that is what I want as it is all the size I need and better on fuel economy. Do a better job of matching vehicles to reservations.
Im actually doing this review while sitting in the waiting area. There are only two workers here to assist a lobby full of people on a Saturday afternoon. I dont doubt that the car will work as expected, but this lack of staffing has definitely put a dent in my day. It takes more than two employees to run a rental place efficiently...And we just got skipped in line. Unacceptable.I may decide to change this rating based on what happens next. We shall see.
Rented a car online, pickup process was pretty quick. I was planning on driving the rental car into Canada - the employee working with me printed the rental contract so Id have it for the border. He went over the car with me to note any scratches or dents, as well as showed me how to use the windshield wipers. Car was nice and new, drove fine, AC and speakers worked. Only took a minute or two to return it.
I rent almost exclusively through Enterprise Rent-A-Car now. They always have the vehicle class that I am looking for at a price that is lower than every other Rent-A-Car company. They also have a wider variety of locations where I may pick up the vehicle. They dont make me drive to the airport all the time. Their customer service is excellent. Every representative that I have worked with has been polite, efficient, and a pleasure to work with. I highly recommend them.
Great experience! Meg and team went out of their way to help us with a vehicle while our car was in the shop. We needed a vehicle same day to travel out of town and they made it happen! Thank you so much. We highly recommend!
I was in an accident on march 24, on the 25th my insurance company sent me to this place for my rental car. Im a disabled person and They lied to me about the price and when I brought the car back on the 19th of April. They charged me $200 in deposits and $ 228.00 after deposits so $428.00. My insurance company paid from march 25th til the april 17th. The guy told me it would only be a couple extra dollars because insurance would cover mostly all of it. So why did I have to pay so much. I would of never got the car if I would have known this. I believe i was tooken advantage of.
Absolutely horrible customer service. Didn’t bother to let me know that because I have an out of state drivers license that I have to use a credit card and not my debit card after my reservation was already made and I had driven almost an hour to that location.
When I first called Enterprise I talked to a female in a call center and it was a complete nightmare. I dont think she understood English very well. I called The Orchard Park location and went there Phil & John were absolutely amazing. I needed another vehicle for 5 days while my 2016 Chevy Trax was being repaired because it was in an accident. I didnt want to drive a small little compact car. Phil managed to get me a Toyota RAV4 with only 5000 miles on it. I thought it was going to cost me a bunch of money but Phil got it to where my insurance paid for everything. It was 100% hassle free everything worked out better than I could have possibly imagined. If you ever need a vehicle this is the place to go. What an awesome experience. Thank you Phil and John you have gained a customer for life.
The people were very friendly. I got my car and everything was explained well. I found out I could drop off at another location, for a small fee, which came in handy. I was leaving during a winter storm. Having my family take me to the airport with small children in tow was not a safe idea. I was able to go straight to the airport, drop off and make my flight without any issues or headaches. The gentleman at the airport drop off was just as nice. I will be using them again.
I showed up at a very busy time of the day. The manager greeted me and they had plenty of employees to get everyone on their way. The car is nice and Im sure I will rent again soon.
Recently went through a Subaru recall that required the need for a rental car. Subaru had made arrangements with the Enterprise location near the West Herr dealership at 3356 Southwestern Blvd in Orchard Park. Due to this recall, and at least one other, there was a run on the rentals at hand which made for a very touchy situation. The employees at this location responded calmly, professionally and made sure that all customers were satisfactorily taken care…making a very difficult situation tolerable.Our experience at this Enterprise location could not have been better and Enterprise will be our first choice for car rental if/when the need arises in the future!
Friendly during the Covid pandemic. Proper and reasonable accommodation. Car was freshly washed and clean. Car runs well and I am confident will make our trip and back just fine! Parked on site which is a plus!!
I have been renting vehicles from this location for well over 15 years. I rent exclusively at this location as they give the best service there. I will continue to do so. The last car we rented had great trunk space but head room was not so good. My husband is only 5 feet 6 inches tall and had barely 1 inch head space. Not the most comfortable ride. I would not rent this type car again (Sentra). However, I will continue to rent from Enterprise.
Usually get a good deal through them. Mostly because they dont have the type of car i go to pick up. They make good and upgrade me every time.
Awesome Team at this location! Cant say enough how Customer Service is an intricate factor in this industry. The Orchard Park Team is exceptional. Greeted with a smile, good rates and quality vehicles.
4 stars only because the dealership was covering my rental and enterprise kept charging my card $100 every day. The manager was very nice and cleared it up quickly but that should have never happened. But this is the only company Ill ever rent from!
As a long time customer of 25yrs I tried booking in Cheektowaga N.Y. on Genesee with a manager at that location. Was rudely told Drew gone and this guy was annoyed because I was asking 4 some1 else. Hung up and booked another location w pick up on Transit Rd 8/22/18 in Depew. After this months long booking I arrived and was told no cars were available AND I had to go to Orchard Park location 4 a car! Wrong on every level. Was given a small discount at checkout 4 my troubles. Unacceptable. Direct messages later I was told a regional mgr would contact me. Two months later Im still waiting for the call. Absolutely no customer service anymore.
Jacob And other employees seems to be very polite . Very helpful. Very clean. Professional. I look forward to doing more business at this location. Thanks yall 💕
Vary attentive. Explained everything. Rental car in great shape. No issues at all
Thank you so much to the amazing customer service of Enterprise staff, not only have they kindly allowed me to change day of travel after I booked for the day later. I always have a clean car every time I rent!!
Needed a one-way rental from Orchard Park, NY to Cleveland to pick up my new car. Had the driver pick me up and he was a little late due to bad weather. By the time we got to my local Enterprise, they were technically closed, but they waited until I got there because they knew I was coming. Upgraded me from full-size Camry to large Nissan SUV for no additional fee just for my inconvenience! Unheard of customer service! VERY PLEASED! Dropping the rental off in Cleveland took a total of about 5 minutes too. Will ALWAYS use Enterprise!!
Worked with my insurance directly and promptly. Customer service was excellent. They picked me up from the repair shop and I had a vehicle immediately after my accident
The OP team has always been very friendly and willing to accommodate needs, even last minute (call ahead if you need something specific like 4WD or bigger car). Good parking for your own car, easy to drop off after hours, accurate billing.
Marissa, Zak and the whole crew were extremely helpful.I had a reservation at another office and got cancelled so I went directly to the Southwestern location and they hooked me up .Very professional. I appreciate the team there. Thank you!
Southwestern Enterprise location was terrible! I paid $738.42, when I asked for a updated reciept I couldnt get one. State farm was pending, they dont to pay. It was all charged to my card and wouldnt give me a reciept. They got the car back. Never again!
WORST CUSTOMER SERVICE EVER!!!I had to deal with this location after being involved in an accident. (Loaner car arranged through this location)The first car I was given was absolutely filthy on the inside, and had a defective tire pressure gauge. Most importantly, when another issue arose with the rental, the Manager, Elliott, was unhelpful, and extremely rude/snarky. I would WALK before ever renting a car from this location!!!!
This is the only rental car store we go to- both for business and personal rentals. The team there knows us by name, are always friendly and go out of their way to provide exceptional service. Highly recommend the Orchard Park Enterprise store!!!
Service was good, easy location to get to. Ive been there a couple of times now, the only remark I have is that they give you sometimes cars of which the gas tank is half full. Thats somewhat annoying cause you have to return it half full as well. Thats a tough one.
Terrible this branch is full of idiots! Very unprofessional! Sent me and my 4 month old out in a rental with wet dog all in it and covered in hair! Do not go here
This is the most pleasant Enterprise to rent a car. They are effective and efficient. You are in and out with know problem. The service agent was the best, come here you went be disappointed. Keep up the work guys 🤗😍😊
This place is great. They always take great care of me, which is why I have returned and continue to return. They have gone through some staff changes, but despite the changes, the service has been wonderful, and have not had a problem with the cars.
Ive been carless waiting on West Herr Dodge for 4 days. They finally okd a rental today and made me run from Buffalo to Orchard Park in less than an hour to pick up from Enterprise before they closed. Got here at 3pm sharp and called 5 min prior and asked Enterprise to wait. The young man said ok yet the door is locked and wasted my trip from Buffalo to Orchard Park. Im never renting at Enterprise again, how rude!
Not a good experience after being set up for a rental got to enterprise no car no paperwork after they called and confirmed for 11am I waited almost 1.5 hrs I will not use enterprise again
He said he is the Manager his name is Vince, he was so . I just ask for my receipt he said go online and print a receipt, region I ask my receipts they charge me for 3 days instead of 2 days. The first girl, she sends my receipt right away when I saw they charged me for 3 days, again I call them n ask for change and my receipt they did not send me, again I call n ask they said I need to go online to get my receipt.
Staff nice and helpful in getting me into a vehicle when my truck was in the shop.
I reserved a mid size car & had to wait 1/2 hour for car to arrive even though I had a reservation. Car arrived 1/2 full and dirty in & out.I have had this same issue at other locations in the area.
Very friendly staff. Made the rental process very efficient and made sure the car was clean beforehand! I will rent again from Enterprise!
Phil and the team in the Orchard Park location were nothing less than exemplary. Prompt and robust service and checked in to see how my rental was. Thank you!
They were very helpful finding me a car to meet my needs on short notice. Also very pleasant and competent.
Nothing like putting you in a car that has warnings all over as soon as you turn it on
There are a lot of car rental choices. This Enterprise in Orchard Park is absolutely the best! Most helpful and professional.
Had a great experience, car was ready and in great condition and the bonus wasI got upgraded And it was my birthdayThank you, Im renting again soon
The car was clean, ran well, office staff was courteous and efficient.
The gentlemen that helped me while i was there was very polite and helpful. Great customer service was giving and i really enjoyed the jeep i was put in.
Friendly Staff, In and out quickly for both pick up and drop off. They gave me a good deal for my 2 week rental.
Excellent as always in-and-out out like a Burger joint!!!!
Very good service to there customers 👏 👍 Im sure you will find a great experience for your needs 😀 👍
Picked me up promptly .meg tock - very courteous and friendly ... got me in vehicle comparable in size to my own for a good price . thanks !
Very professional and treated me well. They took awhile to pick me up and reimbursed me a half of a tank of gas as an apology. Really appreciated them.
Reservations do not matter here! They won’t have a car for you anyways. Spend your money elsewhere…. Save yourself the problems!
Excellent, efficient and friendly service. I was taken very good care of in a timely fashion. I would highly recommend this rental location!
I went online and I booked a truck for a very important project that I had going on when I arrived at the location the truck was not there and they had no replacements I had to cancel my trip and make other arrangements huge inconvenience and all they could tell me is oops we forgot to call very sorry I usually booked through Avis I should have known better
Fast service. Good customer service. They do sterilize the vehicle before renting it.
Polite, courteous and professional in every way!Customer service oriented 110%
Very affordable and great customer service!! Would definitely rent from them again!
But they definitely have good customer service very expensive all together its a good place to go to their quick easy and dependable.
Fair prices we went to Myrtle Beach earlier in the year that was the easiest company to deal with we left out of Hamburg
The woman who helped me out was very pleasant. The truck they gave me was a little dirty on the inside
Rented 2018 chevy silverado it was excellent vechile an very clean an the staff there treated me very well an allowed me to leave my vechile on there property until i was aboe to retrieve it
Employees always quick to get to the counter to assist you. Take the time to make sure your questions are answered and you have the right rental for your needs.
The manager Phil helped us conquer a mountain and stayed late to do it with a smile on his face. Much appreciated Phil!!!
Great service..... Attentive reps. Did their part to make a difficult situation easier.
Enterprise is my go to rental company. Always great service and rates friendly employees and clean vehicles.
Phil Cavuoto was extremely helpful in putting me in a beautiful car. I was so surprised on how quick the whole process was.
Everything went smoothly but they failed to tell me to bring the truck empty of fuel and it cost me 75$ to fill it!!
The staff at this location really helped me out when I was in a jam.....The rental car I was driving was having some mechanical problems and they hooked me up with a different car and had me back on the road within 20 minutes.
Always have a welcome feeling when renting from O.P. enterprise. Very courteous and friendly. Will rent again. Thanks
I pretty much always use enterprise. Good cars, good prices, and no hassles.
Love Enterprise!!! Best place to rent a car hands down! Best service and prices!
I use this location frequently. The customer service is always top notch and they do the best they can to accommodate my needs.
Clean and disinfectant inside of car.a represent person was helpful.
I always get my rental car from them good price
Staff is very helpful and friendly. They go out of their way to make sure their customers are satisfied.
It was good that I could get a car last minute but pricing on high side
This location does a great job, makes it easy to get a car everytime!
Best for car rental...service at this location was 10 stars!
Quick and friendly....the whole check in for vehicle was Awesome...
Great service. They were able to help is in a short notice situation!
They were very easy to work with and the car was perfect.
Great service at reasonable prices.
I rent from this location very often. When one of my rentals was some how changed the staff help me by getting me into a car. Thank you for your help..
Awful customer service. Rude assistant manager.
Service was wonderful as usual. Very professional and prompt. They are the best!
Enterprise went out of the way to make our trip affordable and enjoyable Thank You
The best people like family
Excellent service, care about customer satisfaction. George was extremely helpful.
Staff was very personalable and efficient.
Rented a car here and the Manager was awesome and friendly
Staff was polite and professional, car was what I needed for the week.
Horrible customer service no clue what they are doing
EXCELLENT service especially with orchard park team
Great service
Great place to rent car there service is great
Good experience, like the cars , good service thank you
Always have a best customer service and friendly people work there thanks
Staff was AMAZING! So friendly. Was in and out within minutes.
Friendly customers service experience great options
Truck was clean ready agent was nice
I love doing business with Enterprise! Very friendly and professional.
The customer service team was helpful and efficient.
Quick service and very friendly staff
Fantastic experience, Adam and Shannon are both Great
Car is filthy! Cant sanitize dirt!
Very accommodating. Excellent customer service.
Amazing service! Couldnt be happier.
Service was really quick and employees friendly
Great car, thank you.
The service desk was fast and easy
Efficient and very helpful. Staff is very friendly.
Prompt, professional service. Rented there several times.
Well rent from them again
Ended up driving our Motorhome around .
Always friendly, professional and accomidating!
Rachel was very pleasant and professional!
At Buffalo, not friendly for extension
The customer service at this location is second to none!
Great service and deals
Excellent service and price
Great Service, Great Cars, Great People
Amazing customer service!
The people are always pleasant.
Great staff very helpful
Nice clean car
Good, Toyota Camry
Great, no issues
Good fast service.
Good fast service.
Expensive as hell!!
Great service!!!
Car rental place new offices
Excellent on-time service
Amazing service
Good service and people
Very Friendly
Rude rude rude people
Straightforward and hasslefree
.. gd luck
Best around
Total reviews rating 4.2
175 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2021-12-27The staff was extremely polite and helpful. They helped me extend my rental an extra day quickly and without fuss and the pickup/drop off process was a breeze. The vehicle was clean and well maintained and the staff even warmed it up and defrosted it before handing it over to me!
Review №2
2022-04-15The service was great. My only complaint is the cars are not cleaned properly. The truck I got had someone who smoked heavy and the windows had a disgusting film on them.When someone rents the vehicle and is told NO SMOKING ALLOWED and the vehicle is returned and reeks of cigarette smoke ( that was sprayed with fabreeze by the lot person to hide it ) the vehicle should be sent out to be professionally detailed and the customer who smoked should be billed for it.My future rental the employee will be informed Do not rent me a car someone has smoked in. I’ll refuse it
Review №3
2022-02-11I rent sometimes monthly and never had an issue. My last trip I got a car with bad tires but due to it being a weekend I couldnt get a new car right away. Once a car became available the process was smooth. No arguing with any staff. When I returned home I explained my situation to the local office in orchard park and again no arguing just nothing but good customer service. Thank you Jacob!
Review №4
2022-06-20After a terrible experience today I will not be using Enterprise and certainly would not recommend them. Had an appointment to pick up a vehicle this afternoon (booked 2 days ago by scheduling) and after driving 20 miles across town we were informed that there was no record of our appointment and also no cars available. Manager blamed scheduling dept and offered no help to resolve our issue. Another guy came in towards the end of our visit, had the exact same issue and also walked out with no car. Now after an accident that was no fault of ours, leaving work early today and traveling 40 miles out of our way, we are stuck without a vehicle. Thanks for nothing!Regarding the response: as per the owner, book an appointment with Enterprise at your own risk apparently and have a plan B. Be prepared to be inconvenienced as a reservation doesn’t mean you will be getting a car. Maybe I’m missing something - why book a reservation if you don’t have a car available? This must happen often as again another guy had the same issue this afternoon. That’s two within 10 minutes time.
Review №5
2022-06-11It’s always a surprise at enterprise!May 31st I rent a truck online with enterprise in East Amherst, NY (About 25 min drive) I get a confirmation number and go to get it on my scheduled pickup date. (June 3rd) When I get there they inform me they don’t actually have any trucks and all locations were closing soon do to it being Saturday afternoon.I then rent one online with the location in Orchard Park, NY on June 5th. (That’s a 40 min drive) I call in the morning to confirm the can put eyes on the truck and it was all cleaned up and ready to go. When I get there they inform me the truck is actually 2k miles overdue for an oil change and they can’t release It until June 6th at 10am because there shop is closed.I then call the location on Sheridan Drive in Amherst and they confirm there is a truck available it is all cleaned up and good to go. So we drive all the way over there and finally they have a truck. Although it’s a base model quad cab (extended cab) truck. They didn’t clean the truck at all. Dirt in the truck, stains on the seats, dog hair in the back seat (dogs not allowed. I took the truck anyways because I was already late for my vacation at this time.I will not be renting a vehicle from enterprise again. I recommend everyone to stay away!
Review №6
2022-06-01Its not just the empty tank I drove off in, the car smelled, was not clean. The rental agreement stated I had 1,500 miles less than when I left the lot. Never have I had such a terrible experience with enterprise.
Review №7
2022-03-21The staff was great, the car was ok. After a few miles down the road a noticed a putrid vomit smell. I was traveling for work (5+ hours one way) and didnt have time to turn back resulting in me having to smell vomit my entire trip. It was disgusting. As I was driving I noticed odd smears on the rear seats (vomit?) and doors. This was my first unpleasant experience but I dont know how they could rent a car and not think someone would notice that smell.
Review №8
2022-06-26The best service is here you wont regret it. I would suggest this place over anywhere else in buffalo they give you any car you need.
Review №9
2022-05-02The service is great here. They are attentive to customer needs, and they make the transition quick and easy. Thanks Enterprise. 😉
Review №10
2022-03-25Extremely helpful first time for me, handling my insurance company on my behalf. Branden was totally professional.