Identifies as women-owned
Yes
Enterprise Rent-A-Car in Syracuse
Categories
Location on the map
Syracuse, Onondaga County, New York, US
From the business
Highlights
Active military discounts
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 833-813-5267
Site: https://www.enterprise.com/en/ca...
Site: https://www.enterprise.com/en/ca...
Opening hours
- Monday:7AM–12AM
- Tuesday:7AM–12AM
- Wednesday:7AM–12AM
- Thursday:7AM–12AM
- Friday:7AM–12AM
- Saturday:7AM–10PM
- Sunday:8AM–12AM
Enterprise Rent-A-Car in other cities:
Comments (199)
Prior to Covid Syracuse International became my destination airport for travel. From the time we started back from the shut down everyone at Enterprise Syracuse International has done everything to make sure that I had a vehicle. Since I have to travel most of the state a comfortable and dependable vehicle is important. Especially want to thank Dan and Shane for all the assistance.
Customer service was great. Very grateful staff waited for the people like us who arrived late. The big problem with our vehicle was all the pet hair. We had all of our nice graduation clothing and luggage full of pet hair. The vehicle was covered in it.
The vehicle was clean and reliable. Check out was quick and easy. Return was simple. In my haste to make my flight at Syracuse Hancock International Airport I left something valuable in the rental. The staff went above and beyond to return the it me to me in a timely manner while I was still at the airport.
The experience we had at Syracuse Hancock Airport last month was exceptional. Dan went above and beyond to make sure we had what we needed. He was courteous and professional. I highly recommend Enterprise and will always use them. Thank you!!
The pickup and return went incredibly smoothly. Team at Syracuse was very helpful.I am however upset that I returned my car a whole day early and was denied any sort of refund by corporate. Thats really poor customer service.
The car I rented was a Nissan Versa. If you can manage, don’t drive one of these…underpowered and the CVT transmission is terrible. Overall the car was clean and ready, the wiper blade did disintegrate right out of the rental booth…..enterprise needs to check wipers, especially where it snows and rains. The wiper is the reason for the 4 star.
Ive been using Enterprise for years and years. I am always pleased with the friendliness and the service of their associates. The upgrades Ive gotten through the years have always been awesome and Ive gotten to test drive quite a lot of vehicles.
My flight arrived late, the agent was still at the airport by coincidence or not I will never know, but the gentleman was efficient and incredibly friendly at 12.30 in the morning. The car was clean full of gas as usual at Enterprise.I will always use the enterprise company when renting vehicles when possible.
The rental,pickup and return when as smooth as possible. The agents were very helpful. Enterprise is now my go to for car rental
The agent at counter was professional. The vehicle received was in bad shape. The linger weed smell something overwhelms you. The suspension is probabaly on its last leg. A disappointment with Syracuse Airports Enterprise Rental.
Getting our car was quick and easy. We ended up getting a BMW sedan instead of an SUV, since there were only two of us it worked out well.
My home town area car rental company of choice. The staff have always been helpful and friendly and the cars clean.
Amazing customer service from start to finish! Kari Yudin and her team are focused on customer satisfaction - highly recommend!
Recently flew to SYR for a funeral. We got to the counter and there was no one there. Turns out that one rep was working three brands, so okay, the line was 3 deep. Another guy showed up after 15 minutes (he apparently took a break at the time the flights came in?). Took 45 minutes to get through the line and get a vehicle.They did not have the vehicle I requested, a van. Instead received an upgrade to an Expedition. I have two young kids, so it was difficult for them to get in and out of, not to mention it was a beast to park. Solidified my view the van is better for my situation and was disappointed with its unavailability.Getting the SUV was fine, clean and returning it was easy, took like 10 minutes.Not exactly the experience I want. Kids have a hard time with any kind of waiting and 45 minutes seemed excessive. I gave the flight information with my booking. Having someone there and having a van doesnt seem like a lot to ask. Overall disappointment.
Enterprise is always great to work with. Its the only rental agency I use. Very happy with my experiences
This is not my first time renting from Enterprise. I am always impressed by the excellent, friendly service going above and beyond my expectations!! Thank you again!!
I had just come from 36 hours of traveling without my bags and was forced to get my rental in Utica because the app showed nobody along the Amtrak route from NYC to Buffalo had full size availability and not closed. I was already beat down but glad I had my bags in hand and something told me to just ask the airport Enterprise guys if they had something I could swap with because the Chevy Spark I got wouldn’t hold my 9 days of luggage and golf bag. I expected a “no, sorry” because SYR showed no availability but instead got a “sure, we can do that!” 5 cities and not so great experiences, I was two days behind on my vacation and all the sudden a good baggage claim experience and Ryan at Enterprise made everything good in ten minutes. Thanks y’all.
Made reservations a month in advance. During flight received email confirmation stating vehicle reservation was confirmed and vehicle would be ready upon arrival. Arrived at Syracuse airport only to discover no car available. Told to return following morning to get car. We were not about to Uber 30 minutes back to airport to “maybe” get vehicle. Tried calling for over an hour was unable to reach anyone at the counter nor the “manager” whose business card we were given.
There is still room for improvements, but Enterprise Rent-A-Car made a huge progress in customers service and making charges clear and simple. Last time I took a car it was on 2011 and I have bad memory. Now it was completely different. Good job and good customers service. Easy 5 stars.
I showed up at Hancock Airport to pick up a rental car from another vendor that had been pre reserved through the airline online reservations. Waited in line almost 45 minutes, and still had 15 people ahead of me.Telephoned Enterprise Corporate and ask if they had cars to rent at the SYR location, and they said yes.I left the line with the original company and walked to the Enterprise booth, and rented a car before the next person in the waiting line at the original rental was completed. Meanwhile a number of other people began to do the same thing when they saw what great fast service I had received.Time is important to business travelers, and time is money.Great job Enterprise.Better luck B.RespectfullyTrygve Stout
I was severely disappointed with Enterprise last week! I made a reservation to book a Fullsized SUV for a roadtrip with an 8 year old, 9 year old and 6 month old. We really needed that space for a 20 hr road trip! I recieved an email saying that my reservation was ready to pick up but upon arrival we were told that they not only had no SUVs at the time but no vehichles to rent at all! I am amazed that the system will let you choose the type of vehichle and add ons AND send an email the day of pick up if they have NOTHING available! Thankfully we stuck around and worked it out with Mr. Moore, who helped us tremendously, he made many many phone calls and eventually got us into a midsized SUV. 5 stars for MR. Moore. 1 star for Enterprise.
I will never use any other company again. Not that there are never hick ups. Seems they are good at addressing things that come up
This may be a COVID19 issue, but customer service was lacking. There was no one at the Enterprise desk so I was directed to the affiliate (partner) for Enterprise. The vehicle was clean and serviceable. It had less than 9,000 miles on it - and it ran very well. I dropped the vehicle off and there was no one around to finish up the paperwork. I assumed all was well. My issues with the entire rental situation is that Enterprise accidentally charged my employers travel card. I registered my card, but they charged the wrong card. I called the national number - no help. I called the local number - no answer. I emailed the local office - no answer. This is not acceptable customer service. For my employer, I have to jump through hoops to explain that for a Labor Day Weekend, I used a rental car for personal use and had every intention of using my personal credit card. Had a real person contacted me to help me through this situation, I would have felt better treated. Sad.
Always a good experience with Enterprise. Car is always ready and clean every time.
Olivia S was super fast and very helpful! Highly recommend this location!
Trash. I have used a debit card all my life to pay for rental cars. Drove an hour out to this enterprise to rent a car only to be told that airport locations cannot accept debit cards no matter what. Would have been wonderful to have had that information last night when I was making the reservation. Clerk was immediately rude and dismissive of me after revealing i did not have a card that wasnt a debit card.
Excellent counter service at pick up.Helpful, friendly, and informative!Great choice of vehicles for sure.Well done!
Overwhelmingly an easy process. Employees very well prepared. Vehicle was excellent...Would 100% rent from Enterprise again; and recommend to others, as well.
Pleasant and efficient -- and accommodating. Not open Sundays and Holidays, but that wasnt a deterrent to doing business. Ted and Riley are very personable. I always like Enterprise. Pickup in SYR was easy and quick. No issues!
Horrible. I mean HORRIBLE. I have always been a loyal customer with Enterprise. I made a reservation several weeks in advance for a mid range car for my wife. I call that morning and am assured that there will be a mid-range car available for her. She gets to the counter and the smallest car is an SUV. Counter staff were no help whatsoever. I call and can only get voicemail. To this day nobody has called me back BTW. I literally call Hertz and spoke to a woman named Noel who said they had mid range cars available and they would be more than happy to accommodate, which they did.Enterprise, understand something. You are NOT the only game in town. I travel weekly and rent from you whenever I can. Now Hertz has my business. Do not lie to your customers. If you do not have a car, just say so. Lie to your loyal customers and they will go elsewhere.And if anyone looks I am NOT a big reviewer, and normally leave only positive feedback. THIS experience was enough.
We flew from Portland, OR to Syracuse, NY in late March 2019, the trip there I would consider no less then, The Trip to Hell. I was to finally arrive at my ending destination at 5:30 PM. This flight only had one stop in Newark, NJ, while waiting to board our flight to Syracuse there was a total of four delays. We finally arrived at Syracuse at 1:00 AM, from the airport we were to rent a car from Enterprise and drive 2 more hours to get to our final stopping point. Enterprise was closed and we slept on chairs in the airport waiting for Enterprise to open in the morning. They were scheduled to open at 8:00 AM, thank goodness they arrived early at 7:30 AM. I was honestly disappointed we did not get our rental when we arrived. (Did I mention I was there for a job interview scheduled for 10:00 AM)? During this entire time of our arriving flight I updated each time the hotel, my interview, and Enterprise; everyone said it was not a problem. After my interview we headed back to Syracuse, I was I believe rightly so a little miffed about our car rental. On the way home as we touched down in Chicago my cell phone rang and it was Enterprise, the Supervisor in charge of the area, Kyle. He was calling to apologize for what had happened, had offers to make the things right. How impressive is this, someone who knows the importance of following through with a customer issue. Kyle honestly being sincere in his concerns about making a happy customer. We all understand, taking trips are not always going to turn out the way we plan. And as I mentioned I was a little miffed about the car, but when you have a man like Kyle calling his customer to show how much he and his company cares does not always happen. After speaking with this Supervisor I let him know he restored my faith in Enterprise by his actions He showed me the commitment, integrity he and Enterprise have, in this day and age you dont see this behavior all the time. I highly recommend to my family, friends, and those of you reading this review to use Enterprise. If you’re like me integrity and faith in a company is important. Its a matter of trust and Enterprise hiring a man like Kyle shows me the kind of company they inspire to be.
Rented a vehicle from Syracuse, NY. The vehicle was absolutely filthy inside. The seats were caked with mud, nothing was wiped down. The placard hanging from the mirror indicated everything was/is wiped down before each customer. This was obviously not the case. Does not make me feel safe renting from Enterprise again. I spoke to the drop-off agent and they assured me I would get a follow-up call, and that never happened.
When my plane was rerouted and I had to drive the last part of my trip, Hertz did not have any cars even after I booked on line the day before. Enterprise stepped up and made things incredibly easy. They knew I was in a hurry and the person in the garage was right there waiting for me with the car. Awesome service and awesome people Hannah and James were great. super friendly, super helpful.
All & all I have found your service to be very very good. I have rented cars monthly for over a year and was able to earn a bunch of Enterprise plus points. I recently used some points to rent a vehicle for the day. All went well as usual but I did not return the car within 24 hours and was billed for an extra 4 hours, that alone did not sit well but I could understand. The real issue is the clerk did not inform me of the extra charges and said she couldnt print the receipt and would email it to me. In turn I did not learn of the charges until then, this I find very poor service! So after 14 straight months of renting a vehicle my one day free rental after cashing my (thank you for being a good customer) points cost me over $100.00.
My last rental with Enterprise was seamless. I made the reservation online, everything was ready when I arrived I was in and out within 10 minutes. The car was clean and easy to locate. Upon return I was in and out in 5 minutes. Thanks again!
I was in town for a family Wedding, weekend of October 10th. Came in two days earlier to visit the City Syracuse. We were welcomed with a smile at the Enterprise Counter, staff was efficient and professional got us in and out in just minutes. Car was waiting for me in the first parking space, they helped me with luggage as well as a quick walk through the car. After a long crazy weekend, I dropped the car off in the early hours Sunday and left the keys in the night box. Between flights I received a call that they had the car and it was all was good, total charge was as promised. I usually just rent from Enterprise on business, this was my first personal time rental. I am very happy with the experience and would definitely rent from them again on pleasure travel. Only note, they usually provide us with a cold bottle of water when you pick up the car and this location did not. It is always great little gesture after flying.
The booking agent booked me a crossover when I specifically asked for a minivan rental. I repeated van multiple times and she assured me it was a van. Got to airport to pick up my van rental and they said it was a crossover that seats wont go down on. Not a vehicle I could use for my purpose. Then the district manager who was working blamed me for the confusion. It was not my fault and I feel attacked by this woman.
Customer service was great and the process went smoothly. BUT.... when I got in the rental I was hit with the strong cigar/ cigarette odor despite the not 1 but 2 “No Smoking” stickers on the dashboard. Unfortunately I rented it late in the evening and there was no option for another so I took it.
I made a reservation which totaled $217 -- Incredibly expensive for a single day, one-way rental with corporate discounts applied, but whatever - I had to get where I was going. When I went to pick up the rental, Enterprises systems would not allow their employee to fulfill my reservation, so they kindly made me a new reservation and did their best to keep the price close to what my reservation was supposed to cost. The total they came up with was $191 - I was told this total included all of the same things from my reservation - so I was happy with the $26 saved. When I arrived at the drop location, I discovered that the location was closed due to the pandemic - this is probably why their system wouldnt let them use my reservation. Of course, their website made no mention of this, and their employees were equally unaware. I instead dropped the car at an Enterprise 2 miles away, the employee there was nice enough and also told me my total was $191. Situation is more or less resolved and Ive only been minorly inconvenienced, right? Wrong! I get home and the invoice theyve sent me is for $191 + $124 in hidden fees that nobody ever mentioned to me and which I never agreed to pay. I only agreed to pay $191. I reached out to their billing support and explained the situation in detail, including my original reservation. Alex, the first rep who helped me, simply listed of 3 charges which totaled less than half of the $124 I was never informed of. I wrote back explaining in clear terms that I do not appreciate lip service and hand waving, but want actual action to be taken. LaNeka, the next rep to help me, at least looked at my grievance and reduced my total from $315 to $245. $245 is the total of my original reservation price, plus prepaid fuel. I did not feel like arguing with scammers any more, so I decided this was fair enough - since its what I originally expected to pay. However, prepaid fuel was one of the charges that was included in the $191 I was quoted by multiple Enterprise employees in person. If it isnt illegal to bill someone 65% more than you told them they would pay, it should be. I feel like enterprise was hiding these fees from me, attempting to not use my corporate discounts, and ultimately attempting to scam me,
Overall, a good experience. Cost was a bit high considering there were so many available cars due to the low demand. Next time Ill shop around for a better price. Car was nice and the return process was very smooth.The reason for the 4 stars is that it took nearly an hour to get my car when I arrived at the airport. There was only one service attendant at the counter. He was very friendly, but that doesnt make up for the long wait.
Reserved a compact car maybe 1 1/2- 2 months before my trip home to Upstate New York. All went smooth. On my arrival, the counter attendant was extremely courteous and helpful. He got me into a nice little Ford Fiesta with 3 miles on it! The car performed beautifully. The return process was equally smooth. No hiccups or hassles. I will definitely go with Enterprise again for my next trip back home!! Thank you E - Prise!!
Ive been renting a car from this location for the last 2 months. The drivers clean my car each time I return for a rewrite. The tire pressure light came on twice less than 5 days apart. I went to have the tire pressure checked and the air was replaced. The second time, I was given a different rental car. Easy problem solved. My only complaint is the issue that I had recently.First, on a Saturday morning at an airport, you would expect more than one agent. I waited in line for more than 30 minutes after working 12 hours to speak to the agent for less than 5 minutes. My rental agreement wasnt properly handled, but I was ready to leave and didnt realized until a couple of days later. I called the location and didnt get an answer, so I left a voicemail and decided to call the national customer service. The following day, Jeremy returned my call, apologized for the inconvenience, and immediately met my needs. I highly compliment Jeremy.
The person at the counter (Morgan) was efficient and excellent. My options were carefully explained to me, and the entire purchase process was clear and simple. A short walk later and I was driving away in a clean car in the class of vehicle that I had requested.The return process was equally efficient. Took about two minutes.Great service.
Enterprise was able to get the vehicle I wanted pretty quickly. Staff was friendly and knowledgeable. Liked the discount that was given. Made the trip enjoyable. One negative feedback is I was in a hurry ( my bad ) and I forgot my Ezpass in the windshield. There policy is you have to wait 30 days and fill out a form. Ok, I can see that for lost items but Ezpass should be a priority like a wallet, etc. So, I closed the Ezpass and had to open a new one. 13.00 cost to open a new one. So, the moral of the story is make sure you all items out of your vehicle. Overall a grand experience. Mark
Added fees =100$ more than I was quoted. They didnt have the compact car I reserved, so they upgraded with no charge to me. Sure they did. I was charged an extra 50$ for that. Hidden fees and 50$ extra =100$. I actually paid 270 for 48 hours. Huge waste. I should have taken Uber... NEVER again.
The customer service was exceptional. The agent at the airport desk was cheerful and professional and I was promptly checked in and walked across the street to find my auto, clean and in great condition. This same agent greeted me upon my return, on a 90 degree, humid holiday (Labor Day) and with that same smile, received my car, gave me a small credit because I had paid for a full tank of gas but only used about half and efficiently handed me my receipt.
Rented a car at the Syracuse Airport as price was 1/3 of the daily rate at the Enterprise neighborhood office. Disappointed to get a high-mileage car that had a very strong cleaning odor that turned out to be a mask for severe cigar/cigarette smoke smell. Seriously turned my stomach, returned it same day (another long trip back to the airport) and, after working with some really terrific Enterprise folks at the front desk and garage, was placed in a nearly-new premium car from the National lot. Was so pleased with the customer service after the fact ... but the foul-smelling, high-mileage car should never have been in the active Enterprise rental fleet to begin with, should have been off to the used-car lot.
Disappointed and aggravated....I picked up the rental car (needed for business travel) at 11pm on Tues 4/23 at the Syracuse Airport Enterprise desk. They close at 11pm so am sure the employee just wanted to leave and get home. She said shed give me a free upgrade and she said she pulled the car from the National rental company- not even Enterprises. She went over the gas options (pre paid/etc)- said Id pay as I go myself. There is the section on the form that I signed in several places -one where it shows a birds eye view of the car and level of gas in car (circled F for full). Nothing was marked/she didn’t go over that section and she didn’t walk out to the car with me to show where the car was nor did she do a physical inspection/walk around with me as other locations do. Cameras should show this at the airport and airport garage too so I should have a case.When I returned the car- the gentleman at the drop off location (different location) asked if I knew about the dent on the car. I said “no” and this didn’t happen in my possession and explained that a physical inspection with the enterprise staff wasn’t performed at time of pick up nor did I notice anything when I went to the car myself. The day I returned the car- I went out to look at the car and still couldn’t see any dents- not visible to the eye. This location tried to call and email several people over at Syracuse and didn’t have much luck with them as did I try both Friday and Sunday.I now have to submit a claim. I honestly couldn’t even see it even after the enterprise rep mentioned it. In the claim form emailed to me-it mentions a 72 hour period to request to inspect the car from time of returning the car. The car was returned Friday the 26th and this email was sent at 1am May 1st. That is well passed 72 hours- I called the drop off location today to tell them this and asked if I could come and take a look at the car- they said it was already in the shop for work to be done on it. No one mentioned this to me on Friday either or made suggestions/recommendations for my situation given they knew I planned to dispute it and hadn’t been in this scenario before.I had good experience up until now....
If i could give a negative star i would .... i rented a car and dropped it off at a different location and was charged a extra day and never recieved my deposit back and after many many phone calls still no results i eventually had to dispute the transaction with my discover card and after 2 months finally got my deposit returned , will never rent a car from them again . Customer service was horrible. They should spend money on training instead of the commercials that are bs. Emailing customer service did nothing they kept sending back the same info which didnt help, im so dissapointed with the service i received and the lack of customer service knowledge was rediculous, do yourself a favor and rent somewhere else so u dont have to go what i went throrugh update ::: so after all that enterprise finds my contract ( which no one could before ever) and sent it to discover and they got there damm money anyway ... never ever will i do bussiness with enterprize again nor will i reccomend.
Open late. The staff in all areas are very nice. I rented from them for a few weeks for work. The people in the garage when I returned where very nice. No matter the time of day when I arrived someone who was professional and polite was there to get me a car.
I am an Enterprise Rent-A-Car member. I mistakenly made two reservations for a rental car, not knowing that the exact same reservation (same day, same time, same car class) could be more than double the price than the first one. I assumed they were the same. When I realized I made two reservations for the same dates, I cancelled one. Unfortunately I cancelled the $257 one and not the $590 one. When I was billed $590, I protested, to no avail. Didnt like the lack of customer service, and certainly didnt like the price gouging. Boo Enterprise!
I have rented here on two separate occasions, the first time was fine with no problems (I only bother to write reviews for really great service or really terrible service). Im writing about my most recent time right before Christmas when I reserved a Full Size SUV (Tahoe or equivalent w/ 4X4 in case it snowed) about a month in advance for a long distance trip south and back. I was hesitant because of the per mile charge beyond the 150mile/day allotment ($0.25/mile), but decided with Enterprise because of my companys discounted rate and my last encounter with them went fine, the over-mileage wouldve ended up around $200 more which I didnt like but it was acceptable.I arrived to pick it up, the front desk said they had a GMC Terrain for me which sounded weird (not comparable to a Tahoe-it wasnt). When I saw how small it was I asked about it and the guy in the garage got me a free upgrade to a Suburban (good deal-but not 4X4-didnt realize this until later). The Suburban worked fine for the trip to our destination and was clean.On our way back from the trip was when I became irritated; a winter storm was rolling across the Northeast and we had to delay our trip because I realized the vehicle did not have 4X4 and would not feel safe making the trip back. This resulted in my girlfriend and I having to take another day off work which cost us money-extremely frustrated. I am a reasonable person and more often than not I know that the person who I deal with at the front desk does not make company policy and has a job to do and cant make all the problems go away, but this time it was different. The employee at the front desk made ALL of my problems go away when the rental was returned and I walked away feeling completely satisfied despite the unexpected delays caused by my original rental vehicle requested not being fulfilled. Chantal Munger (sorry if I messed up your name!) is the reason I will be returning to not only Enterprise, but the Syracuse Airport Branch. She exemplified personalized customer service, had a great attitude, and demonstrated great professionalism. Enterprise should be proud to have Chantal working for them. Thanks for everything!
The counter was very conveniently located in the airport. As there were two people working the wait time was minimal. I walked across the street and into my car. I received great directions to where I needed to be and returning the car was just as easy. The car was clean and ran great. I pre-bought the gas and was glad that I did since it was about $.20 a gallon less with them than out on the streets. I will definitely rent from them again.
I reserved a Premium car for ten days, needed to allow four adults and three year old to travel around together on our visit in New York. Got to the desk, had great reception, gave me an option of several cars (which I appreciated) and chose the one I really wanted in the first place. Great service, good car. Easy in and out. Will be back.
Did not enjoy the car that i chose, Toyota Camry. Radar detection cannot be used if there is any ice on the front, nor can speed cruise be used so had to drive 250 miles with no cruise control, not happy. only found out after the trip that the car has CarPlay, not happy about that. Windscreen wipers did not clean the screen because they are old and used or because there was a cleaning fluid left over after cleaning the car.Overall, not happy with the car. The people that served me at the Syracuse airport and the Oswego NY facility where great and very accommodating, no problems there :).
I had a very positive experience with Enterprise. I was given a very safe car for my trek around upstate New York. The people were very friendly and helpful. I will use Enterprise again for my future rental needs.
I have been using Enterprise regularly (once a month or so) for about two years now and I absolutely love them. They have an app that makes reservations a breeze and the Syracuse Airport location always has the best customer service. They are always super friendly no matter the time of day, no matter how busy they are, no matter how much construction is going on around them (Syracuse Airport has been undergoing extensive renovations for about a year now), no matter what ridiculous weather is outside - theyre always on point. I love Enterprise and I love the Syracuse Airport location and I would never use anyone else.
Enterprise Rent-A-Car makes it easy and convenient to rent a vehicle online. It has a range of cars and SUVs suitable for any needs. The one-way rental is extremely valuable.
Rented a car from Enterprise in Syracuse NY for 8 days. Rental process itself was good.I have a concern about Windshield and Wipers... When you detail the car i think you should make sure the windshield [outside and in] is clear and the wipers are GOOD. I was in a downpour and the wipers could not handle the rain and the windshield was murky.
When my truck broke down on the freeway in Canada and I had to leave it with a mechanic and travel back to my home in the U.S., I was relieved to find the only way back to pick up my truck was an Enterprise Rental Car. Enterprise was the only car rental agency near the mechanic, so Enterprise was my only choice. No buses were going through town without a time-consuming transfer 4 hours away. My friends didnt have current passports so couldnt drive me over the border. Enterprise was my only chance at getting back to my truck after it was fixed.The only hitch was a high drop fee for a one-way trip from NY State. I almost didnt get permission from Enterprise to cross the border at first. Without the help of Mario in the Brockville, Ontario Enterprise office, it never would have happened. Enterprises website doesnt allow for one-way drops across the border, and the only way out of town was to pick up an Enterprise car with Canadian plates at the airport (whew!). Thats a lot of phone calls and foot work for me and I was already in a bind. Hey Enterprise, theres got to be people just like me out there who need help making that border crossing a lot easier in a rental car. Why dont you find a way to make it happen because without Mario, I wouldnt have been bicycling the 35 mile Canadian leg of my trip. Yikes!
I went on line 3 weeks out and was able to secure a deal for a Cadillac CTS for $47. This rental was for my daughters, Father Daughter Dance. Got to the Airport with my daughter to pick up car and they tried to put me in a dodge charger or Nissan Max. Long story short after half hour they found a Cadillac in stock. But $47 end up being $78 dollars. I was not going to allow them to break my 11 year old heart. Car was great, her smile was priceless but the experience to get car was poor.
Poor experience. First, the clerk checking me in late at night didnt listen to me when I said that my credit card covered all liability and had me sign off for CDW. I discovered it and called. I was told that it would be corrected. I turned in the car and received an invoice that included the CDW! several phone call an emails later they credited it back.Now I notice that the basic rate charged was a few dollars more than quoted. Im not going to fight for that. This stuff never happens with Hertz!Ill never rent from Enterprise again.
Easy reservation system, quick time spent at rental counter at pick-up in Syracuse airport, NY. I was upgraded and was provided with a great car, 2019 Toyota Rav 4, took gas option. Experienced no issues upon return in Boston Logan, (note: the directions at BOS to return car is a bit odd if using Google Maps). Overall, great process.
Enterprise is wonderful!Found a car that better suited our family’s needs.So polite and respectful.Will use every time we need to rent a vehicle!
Olivia S went above and beyond to help us with our rental!
Customer service when renting and returning was exceptional. Before leaving with the car I noticed a mark on the drivers seat but failed to mention it figuring it was already notated, but it had not. We took a picture of the mark, (which actually turned out to be a cigarette burn) as proof it was there before we left with the car. Upon returning the car the mark was noticed by an agent. Fortunately I had purchased the protection and had no extra charges against me. However, it proved to me that when renting a car you need to point out even these little marks because it can be overlooked by the agent receiving and inspecting the car and you could be held liable.
I had not initially booked with Enterprise but rather PayLess Car and when I arrived to the counter mid day Sunday, there was no sign of the PayLess attendant. The Enterprise employee saw me and offered to beat the PayLess price and get me in a car immediately. Very satisfied with how Enterprise earned my business and will probably use them again at this location.
I love how they treat me every time but I have an insident with the car. When we did the walk inspection to see if the car had any scratches or dents he didnt inspect the rooftop and when I return the car they check it in Philadelphia and saw a scratch in the roof and I didnt do it I drove it one day from Syracuse to Philadelphia and didnt put anything on top. That was the reason why I upgrade my rental so I could have more room. I make myself a member because I love how enterprise treat me but I didnt do that in the car.
The enterprise agents are always friendly and efficient. I expect nothing less and since my requested car was not available I received a free upgrade! Can ask for anything more. Love you guys!
There’s no one at the desk. Opened at 7AM, and have been waiting for almost 30 minutes.
We have rented cars with enterprise many times throughout the years. We have never had an issue, each time has been a pleasant experience. We will continue to use enterprise in the future.
My mother is in the hospital post open heart surgery. I am active duty Air Force and the Air Force paid to fly me out to Syracuse from California. I went to Enterprise in the Syracuse International Airport to pick up a rental car. When my brother and I walked up to the desk, Anthony proceeded to tell me he will not rent me a vehicle. He stated to me, he did not have any vehicles. He then walked away “to talk to the manager” and stated “the manager said I cannot rent you a car because we do not have any.” There should have at least been a vehicle from the rental reservation my brother made on the previous day. About 15 minutes later, I asked one of the other attendants who the manager was and she proceeded to tell me, “she did not know who it was and eventually told me his name was Anthony. The manager, who I didn’t know was who we were dealing with during this ordeal, then said to me, “I will not rent you a car because you gave her attitude.” Also, about 5 minutes after my last conversation with Anthony, I heard him tell another patron, “we have plenty of cars.” During this entire interaction, there were two females present. The female I asked about the manager also deceived me when she said “I just moved here and I don’t know the manager’s name.” At the time I asked her this, Anthony was standing less than two feet away and she looked at him before telling me his name. Also, at the beginning of our interaction Anthony told me his name was Adrian. For no legal reason, he denied me a rental car. I was forced to go to a different location and get a rental car.
Being allowed to the flexibility to rent a car in one location and return it in another, is simply convenience that Enterprise allows its customers. When shopping for rentals I always use convenience in helping decide where to rent my vehicle. Thank you for this flexibility. YG
I always rent from Enterprise and am a member. My last time renting though was a little disappointing. I had reserved a full size vehicle but when I got to the desk, I was given a compact Fiat FWD. Not only was it not the vehicle I reserved (WHY was a car not held for me?), but it was not a pleasant driving vehicle at all. My expectations were not met, which is unusual with Enterprise.
I flew up to Syracuse to work on Ft. Drum. I dont know how but when I rented my car, they put someone elses name on it. Not the name on the company credit card or of someone else in my work group, just a random person, discovered when I was an hour away. After I called corporate to address the issue, they said it needed to be handled by the Syracuse location, so they sent an email and left a phone message with the branch, and told me I should hear back within a day, and that I would receive an email with a new rental agreement.Two days later, I called back. You see, Im in the area only for two weeks, and I cant take the rental onto the military base, because my name isnt on the registration or the rental agreement. So this needs to get fixed ASAP. I explained this to the person on the phone at the number Enterprise lists for contact. They sent an email and left a message and said I should hear back in 12-24 hours.Two days later I called back AGAIN. This time I asked for a manager. The manager said that for some reason, this unknown individual who had his name on my rental apparently listed my cell phone number on his rewards account, which caused the error. And that doesnt make sense to me, because I handed the clerk MY Enterprise rewards card, MY DL, all that. Fun fact: while my name wasnt on the account, my DL was. How does that happen!? I explained this to the customer service manager at corporate, who put my name on the rental in her system, or so she said. Apologized, said I would receive the email within the next couple days with my new agreement, and gave me a coupon code for one-day free economy rental.Then I got busy catching up on all the work I couldnt accomplish since I couldnt drive onto base. I ended up dropping the car off and flying home at the end of the two weeks. I put my DL number and last name into the Enterprise website so I could print out the receipt and get reimbursed by my company. The website couldnt find the receipt. So I tried my DL number and this unknown individuals name. There it is. So I guess the manager NEVER changed my info in the system, since the system couldnt look me up!When I was home, I called AGAIN and spoke to the customer service number. I demanded to speak to the regional Enterprise manager for the region to discuss Enterprises piss-poor handling of the situation. Apparently you cant do that directly, so the person I spoke to submitted some sort of ticket for both the regional and district managers to contact me. This lady also called the branch location directly and put me on with the branch management. According to the branch management, they never received any emails or phone messages from corporate regarding my issue. It took them a day to get it done, but they changed the contract for me. But it didnt reflect the car I had rented. Apparently, the only way to do it in their system was to refund the credit card and cancel the previous contract, then do a new contract for a different vehicle that wasnt utilized while I was driving the first car, and rebill the credit card. Luckily my company accepted that, along with the letter I requested from the branch manager identifying the steps they took to put my name on the rental agreement.To sum this up:-I had a rental I could not drive to my work location for the entire two weeks I had it.-During those two weeks, I placed at least 4 different calls to the customer service number to try and straighten this crap out.-It took two weeks before I managed to get ANYBODY who could help me out in any sort of manner. This includes the manager I had spoken to that gave me a one day coupon.-Even after complaining, it has been two weeks and I STILL havent heard from the Regional manager or the District manager with whom contact tickets were allegedly submitted.For all this inconvenience, for the inability to use a rental car for two weeks on the military installation I was working on, for being ignored by every manager, I got a one day coupon. Abysmal service. Never again.
A little wait for the car when we arrived, people who came after us got their cars first, other than that, it was fine, return was easy and quick
Awesome experience at the Syracuse Airport location with Kyle. Later at night, he got me through quickly and was so friendly and welcoming. He also ensured I had a toll pass so I could quickly get through the NY toll booths on the interstate.
My rental experience at Syracuse airport was excellent. The rental agent was helpful and friendly, and was even able to save me some money. The car was clean and exactly as I expected it, and I had no issues. I would rent again from Enterprise when in Syracuse.
I have used Enterprise at this airport for seven years and never had an issue with them. The staff have always been responsive and knowledgeable. The cars were clean and comfortable. The service was professional and courteous.
The worst customer service possible by Paul. Due to an Enterprise Sales Representative mistake at the Laguardia, New York City location, we were accused of stealing the rental car that was in their possession. Then they demanded we return the car we were using. Unfortunately, we were in an accident. Since they were accusing of us of stealing the previous rental car, we were denied roadside assistance and were forced to drive the damaged car to the location. Additionally, we were denied a replacement rental car. We will NEVER do business with Enterprise or any of its affiliates.
Great customer service representatives. Fast Friendly service. No hassels. Easy in and out. After a vacation and running to get to the airport, it was nice to not have a hassle when returning the car and having to catch a flight. They met me in the airport parking garage, inspected the car and I was on my way. Great job.
Personnel are friendly, rates are reasonable. However, this location desperately needs the preferred customer program where you just go to your car like many other airports. I dont like waiting 20 minutes on line and then spending another 5 minutes going through the documentation. That is so 1990s.
Many people think it doesnt matter what rental car agency you use but when you have an exceptional customer service experience it sticks with you. I had that experience when renting a car this past weekend in Syracuse NY and wanted to give a shout out of praise to Anthony Solomon.
The agent at the airport was awesome as well as the agent in the garage. The car was running and warm, looked great and ran perfectly! Easiest drop off we’ve ever used! Just a phenomenal company!
I needed to rent a car to take my daughter to visit the Cornell campus in Ithaca. We had traveled by train from Albany, where we had visited another campus and had no issues renting from Enterprise -- there is a location at the Amtrak station and we could rent and return there.In Syracuse, the situation was much different. No location at the Amtrak station (even though its quite busy and has a large station house just like in Albany). The city locations in Syracuse were not open when our train arrived around 7 p.m. We had to travel to the airport.When I phoned the airport location to ask for a pickup, I was told that they could not accommodate us, it was prohibited. Ive never had this experience with other Enterprise locations.The train station is next to the William F. Walsh Regional Transportation Center, the citys main bus station. I had thought we could at least take a bus to the airport to pick up our vehicle.I was wrong. There is NO public transport service between Syracuse and its airport. Hard to believe, but true.We were forced to take a taxi the 6 or so miles to the airport. Cost = $24. Of course, on the way back, we had to take another cab back to the Amtrak Station.Overall, the cost of the cabs exceeded the cost of the rental, including fuel! Just dont understand why Enterprise has such an amenable system in Albany, and such a horrible one in Syracuse. I was very disappointed by this experience.My suggestion to others: arrive earlier in Syracuse and try to use one of the city locations (if they agree to pick you up) or have someone pick you up at the Amtrak station.BTW, theres no Uber or Lyft in Syracuse :-(
Customer Service was excellent! Logan was very personable. I had an enjoyable experience and will rent from enterprise again in the future.Thank you,Ryan
We recently rented a one way drop off vehicle. The process was simple for pick up in Syracuse and for drop off in Watertown. I would have given 5 stars but the charge for one way is so much higher I could not.
Prompt service when I was in a pinch, and exceptionally flexible each time my plans changed. You cant always count on flights, but you can count on cars (especially from the Hancock International Enterprise). Thank you for making my experience less stressful than it could have been.
If I could give 0 starts I would. Staff is terrible. Liars. Nothing but problems everytime. Last time I put in a request for a car and they tried to give me a pick up truck. Im disgusted with the way I was treated. Never going back.Theres a Hertz nearby-well be going there from now on!
Enterprise rental agents at the Syracuse Hancock airport are always friendly and efficient. Ive never had a complaint with the car, the service, the pick-up or drop off, even when Ive had to make last minute changes.
I switched to enterprise from budget for more perks. I fly into SYR all the time. I get the csr was training someone but gees. I do not want to be you guinea pig. She wasnt terribly friendly and was terribly slow. I am a plus member isnt that the point.....efficency? So far Im thinking about going back to budget just for the fast break. Every enterprise Ive used for the last month, except Omaha, have been terribly slow. Once you get use to your car ready, paperwork done, and your keys waiting on you its hard to go back to waiting, signing and no one seeming to understand no my info hasnt changed I rent cars every single week.
Your representative, Ryan Mathis, was very helpful, courteous, professional and kind. Renting a car myself and driving highways I had never driven previously were made easier and comfortable because of him. Thank you Ryan! Elizabeth LaLonde
I always get great service from Enterprise.My Enterprise Plus membership makes check in easy and hassle free. The Syracuse airport staff are very attentive to my requests and they always upgrade me for free or a small fee.
I experienced interaction with a very lovely person behind the desk but since he had plenty of available cars and I am a good customer, I felt he should have offered me a free upgrade, which he did not. Otherwise the experience was very nice!
This is the first time I have rented a car from Enterprise. It was a great experience. Excellent service, and a very nice Ford Fusion hybrid. I will be using Enterprise for all future car rentals.
Outstanding customer service representatives. I will use this service again.I had just completed a 5 hr drive and had 5 more to go and in 15 minutes I had a niceclean car and a bottle of cold water. thank you.
I reserved a pick up truck but they did not have one when I arrived. I was offered a minivan instead. Not sure why this happened; it was a little annoying but everything else about the experience was perfect.
Fantastic deal....great SUV for Snowy Syracuse visit for 5 days for family illness. With all the worry and stress the beautiful car and great customer service at airport ....really lessened my burden. Thank you Enterprise😁
Had another great rental experience with Enterprise Rent-A-Car. Quick, courteous service, dependable vehicle, easy check in at the garage. Will continue to rent through them in the future.
If you are not from the area call and talk to someone directly and ask alot of questions. Worst customer service that i have experienced in my years of renting cars! The employees are misreable as can be and not knowledgeable at all !! The manager that works here at night was useless just flat lies and doesnt care.
Needed to rent a car last minute for a conference, process was easy and went smoothly without any problems. Service was efficient and helpful. Would definitely rent from again.
Thank you Enterprise, for a great experience. Quality vehicle that surpassed my expectations.
My experiences with Enterprise Rend A Car have always been exceptional and this most recent one, in a city Ive never been in, couldnt have been any better.
The enterprise employees are fantastic. The vehicle was clean and comfortable. I would recommend Enterprise to all my friends and family.
I have never had a problem using Enterprise and almost always use exclusively.
Enterprise is trying to pin a dent on me that was not caused by me. Make sure you are very careful and over the top looking over the car when renting from them.
Made reservations weeks in advance and they didnt save the vehicle I reserved. Had to walk way out into a dark parking lot late at night in the rain and find my rental.
Much higher end vehicle than I was expecting, much, much less than the competitor (think: yellow and black) that I usually use, and friendly service. Oh, and they actually had cars available, which is a serious plus
I have always rented Chevy Impalas from Enterprise when available because of the trunk space. I find that they are no longer available in the full size category and that now the Chevy Malibu is classified as a full size auto. The Malibu is in no way a full size car and has limited trunk space.
Staff was not very pleasant, but helpful - was not given any choice of vehicle - no blue tooth capability - car I eventually received was adequate, but not worth the price paid, especially for an Enterprise Plus customer - not worth joining Enterprise Plus - no advantage to this program - next time I will shop around
Be ready for a slight walk during pick up and drop off in Syracuse . Not a big deal, but annoying when you expect after your flights to get in/get out of a car and get to your destination. Staff was very nice..
Excellent Experience easy in and out. Always a great interaction with the Enterprise team
It only took a few minutes after exiting the plane to get our rental car. The person who helped us behind the counter was informed, helpful, and efficient. We will rent here again!
They dont even deserve one star. This enterprise location is awful. They dont accept debit cards and there extremely rude.
One of the BEST enterprise experiences I ever had! Booked my vehicle in advance and had the smoothest transaction ever! Max is the man!
Im always happy with Enterprise. Time before this, I tried another well-known car rental company and was very disappointed with the service and the car. This time, Enterprise was the only company I considered.
Renting from Enterprise Rent A Car was by far the worse experience I ever had. They failed to pick me up at a pre-arranged destination and then claimed the reservation did not exist. No further comment needed.
Enterprise customer service went above and beyond to give me a great deal on my first carrental experience,Ill always use Enterprise,Idtruthfully recommend renting Enterprise.
I have enjoyed the the service that was provided and impressed on how clean and comfortable the vehicle was that was available . I highly recommend their services.
As always expected, exceptional! This is why I only use Enterprise when ever I need a car rental. :)
Awesome service and a great car! They really helped me out in Syracuse when I arrived during the blizzard and matched the rate I had received from the off site pickup.
As usual Enterprise is the most reasonable of all the car rental companies. I had a great car at the best price.
Always Class A treatment. Quick and Im out the door and on my way. I always know when i use Enterprise that it is going to be an pleasant experience! GOOD JOB ENTERPRISE!
Your Man at the counter in Syracuse was helpful, polite and expedient. The car was better than I expected and it was a thoroughly positive experience. Good Job!!!!
The team here at enterprise was wonderful. They were able to get me the right vehicle for my needs and it was a quick in and out transaction!
Professional team, great service, good experience. Other companies in the car rental and airline industries should take a lesson from Enterprise.
They gave me a black Dodge Charger, which was a pig on gas and huge. My iPhone wouldnt pair with the car, and since I was driving in a hands-free state, that was a major problem on this work trip.
Easy pick up & drop off! Staff were very friendly and helpful, I thank you for the kindness!
Did a paperless transaction, signed nothing, and then was overcharged.2 items added, I did not request.Will never go paperless again
Wonderful service. Awesome upgrade. Terrific vehicle. Simple, easy, return process. Very satisfied!
Too many questions delaying getting the car. I booked it the way I wanted the car and I dont know why all the questions again. Quit wasting my time.
Professional service and high quality car provided quickly and expertly.
Very friendly people but the car was very uncomfortable for the long drive,no CD player.and could not Bluetooth my phone thru the radio.
The service was really good but it was impossible to get some one on phone for something I forgot in my car. Id be glad to revise the rating if stone one helps me.
Perfect experience. Everything went well and a free upgrade was also thrown in. Will definitely rent again and again!
Great service, friendly reception and the car was great. Return was also quick and easy. Thanks!
Team was very friendly and helpful!
Car was not cleaned and dirty. Was told full tank of gasoline but only contained half a tank.
Started out horrible. Probably not even one star! Manager showed up and made things better than right. Appreciate the hepl
Manger was unfriendly and kept looking around at other people like something was wrong. Car was easy to find and very clean
Was sent here by another location and told we couldnt rent a car because we didnt have two round trip tickets. Poor customer service.
Car had a horrible smell the second day I had it. Also felt forced to prepay for gas
I rented a car from here and it smelled like a cigarette. There were several cigarette burns in and around the inside of the car as well.
They stole my special night vision Polarized sunglasses 🕶️.
They always have just what im looking for and prices are not too pricey
Bad customer service! I have wait almost 40 min to get a car
Check-in takes a min, but always professional and helpful staff.
Easy access in and out. Good car.
Good fast service. Clean cars. And good cars. I always use these guys. And will always.
Easy in and out, clean car, expensive but they all are
Fast, friendly service during pickup and car return. Great job guys!
Enterprise representatives were knowledgable, efficient and amiable. Great experience!
THE STAFF!!!!! The high rating is mainly for the enterprise personnel and their willingness to help and go beyond.
These places are extremely difficult to deal with theyll be one price online and hundreds of dollars more when you get there and the way they Mumble around its extremely confusing for an older person
These guys always take good care of me. Very friendly and great customer service.
Great customer service representatives. Fast Friendly service. No hassles. Easy in and out.
Very courteous and prompt. No hassle rental or return. Highly recommended.
I want to thank Steve and Brandon for their great service! They went above and beyond to help me thank you!
Staff at Enterprise are always professional and helpful! I love Enterprise!
1 employee working. For some reason, the process takes 20 mins per person. 10 people in line. Worthless.
The Syracuse team member at the counter was outstanding, very friendly and helpful.
Easy in, easy out - all worked as it should. Pleasant experience overall
Everything was great
A rental car company that doesnt have cars to rent.
Good service
Outstanding customer service representatives. I will gladly use this service again.
Its very cool and comfortable for the driving
Timely availability at pick up and terrific car
Great cars and excellent customer service!
Nice people, clean vehicle and easy to do business with.
Great service, easy in and out.
Efficient and friendly at pick up and return
Too expensive wasnt told about additional charges
Easy access and quick service.
Had no cars available
The best rental car company
Excellent, friendly service, and open at convenient hours.
Great!Lots of walking under construction!
Great Service, No issues
Not very helpful.
Great customer service!
Geat service
Early, courteous service.
Fast and efficient service
The best
Prompt, friendly, efficient and affordable.
Excellent customer service
Fast friendly services
Like the options here at the airport
Total reviews rating 4.1
199 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-05-26I reserved a full sized CAR 3 months in advance. I am not so naive that I expected to get exactly what I reserved but they gave me what amounted to a golf cart with doors and called it an upgrade. I complained at the time and they said they had no other vehicles at all! Unlikely in an airport. They didnt even offer to bring in a different car from one of the other Enterprise locations less than 20 minutes away, one less than a mile away! They tried to say how economical it was but it was all wheel drive, a full size front wheel drive would not have used much if any more gas when you consider how hard this engine labored at highway speeds. The gas tank was so small I had to get gas every two days, didnt feel like I was getting good mileage. There was no one to check me out when I left with the car and I was given two enormous sets of keys that were on a fob and could not be separated. The key that wasnt in the ignition was constantly hitting my leg. The car was clean but pieces of popcorn kept showing up in the wells as I drove. I had several long trips to make and it was not comfortable like a car and draining enough not to be safe at the end of a 600 mile drive. I again expressed my displeasure when I returned the ____ box and the person who checked me in asked what I thought would be a fair price. I cant answer that question and didnt want any money back. I just wanted some honesty and integrity at Enterprise instead of take it or leave it!
Review №2
2022-04-11When I arrived they did not have the exact vehicle that I had requested however, they had a perfect match! The pick up was easy & customer service was efficient and I felt respected the tight schedule I was on. I had one issue and emailed them. The manager quickly responded with a solution! Enterprise is my go to for car rentals!
Review №3
2022-01-05The staff at Enterprise, Syracuse Hancock, was amazing. In an era of businesses being short-staffed and the a general lack of personalized customer service, Enterprise showed genuine care and concern. Joe and Mary are exceptional at their job. They addressed a very challenging situation with compassion, excellent critical thinking, and determined perseverance. Kari, the manager, was hands-on from the first moment and went out of her way to see a successful resolution. Their kindness and humanity was truly breath of fresh air. Thank you Enterprise for making sure you have such compassionate and skilled people on your team!
Review №4
2022-05-17The Safety inspection on the vehicle I rented was expired, which led me to be pulled over 3 times to let me be made aware. Contacted enterprise customer service chat and they said they would leave a message to the vehicles dispatching office. Never heard back from them. So just make when you rent from Enterprise, the safety inspection and everything else is good because they will not contact you back if its not. Then they will want you to leave feedback on your experience.
Review №5
2022-06-07Overall my rental car was fine, my issue in which I have called about is I had to drive 1500 miles back home instead of flying due to a medical issue with my son so I called and extended my rental to drive home and was told it would be an additional $190 to add 2 more days and return it to my local airport which was totally fine but my drive back took longer than excepted and I called letting them know I would need 1 more day to return it they said they would call the return center and let them know so I thought no issue of it. That 1 additional day cost me $383 more and that’s I I’m leaving a 1 star review. When I called about the additional $383 for extending one more day Brian in there customer service said it’s based on the local rates of where I returned the vehicle so I hopped online and pulled up what it would cost and it was $73 if I reserved it right now while I was on the phone with him. Brian said I could cancel my reservation and redo it online but I had to explain that I didn’t need to do that since I had already returned the vehicle. Overall my issue is with how the situation was handled while on the phone with Brian in there customer service dept and the additional $383 for 1 day which was probably really 10-12 hours
Review №6
2022-06-09Kari, helped me and was professional and courteous throughout the entire process.I was moving to Washington DC from Syracuse and she ran me through a multitude of options to find me the best rental. The entire process was simple, quick and easy.Kari truthfully made a grueling and painful process quite enjoyable and I would not even think about renting from anywhere else!Her professionalism, attentiveness and overall care she puts in to her job is clear. Enterprise has a gem in her and hope everyone can experience the amazing customer service she provides!
Review №7
2022-06-13I requested and paid for a high end SUV. I have been renting from Enterprise for years. They gave me an Infinity Q6 it was dirty inside and out. The interior was wore out and torn. The SUV had over 51,000 miles on it. The car smelled like fish and cigarettes. The manager was gracious enough to give me a $15.00 refund after charging nearly 800.00 for 4 days. I typically rent exotics but they do not offer them at Syracuse airport. I havent shopped rental cars for years and I travel a lot for business. Lesson learned. I will start shopping other options for my next trip.
Review №8
2022-06-13This was the worst rental from Enterprise I ever experienced. The car was very dirty and despite filling it with gas I was charged for.5 gallons. The only positive part of the experience was the check in. The agent was great. Usually my experience with enterprise is a good one. Not this time.
Review №9
2022-04-04Anthony was very polite and helpful. I returned a car 1+ weeks early because repairs to my car took less time than expected. Enterprise refunded the balance, no questions asked, and gave me a free ride to pick up my car at the dealer.
Review №10
2022-05-21(rented through Alamo) The manager Will was very kind and helpful. My family needed a car with a rear center seat with a headrest and a bigger cargo space. I explained my situation to him, and he kindly changed the car to meet my family need. He brought the car to me in the parking lot and helped us reload our luggages to the new car.