Enterprise Rent-A-Car in Bronx
Site: https://www.enterprise.com/en/ca...
- Monday:7:30AM–5:30PM
- Tuesday:7:30AM–5:30PM
- Wednesday:7:30AM–5:30PM
- Thursday:7:30AM–5:30PM
- Friday:7:30AM–5:30PM
- Saturday:9AM–12PM
- Sunday:Closed
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I was able to get the vehicle quickly, no long wait at all. I extended my days with the car and had no issue when it was time to return it.
They gave a car the stinks like cigarettes 🤮. The garage also stinks 😷. They did took care of us very nice people tho but still 🤮next time ill go to fordham.
Great place to rent a car for a week in the Big Apple. The car was clean inside and out. The staff members were chipper and helpful. We were practically paid to rent the car as there were hundreds of pennies scattered on the ground, great fun for my coin-collecting son.Still a great place with helpful and cheerful team of employees.
Full dumpster by the entrance of Enterprise Rent a car. This dumpster probably sitting there fo r a while. Smell is terrible inside of the garage and in the offices. Huge disrespect to the customers and to themselves. How is it possible to work in such as unhealthy environment.Insight of the office carpet haven’t been clean for years.
I had a wonderful experience with this particular enterprise Jermaine the manager Went above and beyond He gave me an excellent rental hybrid easy on gas. I also had a little situation He Went above and beyond helping me resolve my issue I cant say anything bad about EastChester road enterprise. staff is professional supernice patient ready and willing to answer any questions if youre looking for a rental please bypass all the negative comments and go see eastchester enterprise you wont be sorry
Last weekend I tried renting a car from Saturday to - Sunday I received confirmationThat my rental was good to go . I get to this location to pick up the rental and was toldThey had NO cars available, super annoying to have my time wasted and for me not to be notified about there being NO cars.
The place would have received 5 stars. 1. Windshield wipers were broken not a good thing during the storm that we had several weeks ago. 2. The inside of the car did not smell good and seats were dirty. It can also be blamed on prior customers that decide to return the car in that condition. 3. Cigarette burns on the drivers side, again, not the fault of the agency when customers decide to smoke. Aside from those few mishaps, I love the car especially the features that it has. I would rent again and price was not too expensive. Thank you Enterprise.
Just picked up a car, yes it was easy it was quick but they handed the car over on empty 😡 I had to go directly to the gas station. I tried to get through the 800 number and the local #.Theyll probably charge me if I dont bring it back full. Getting someone on the phone shouldnt take herculean effort.
This was the best experience I’ve had I’ll definitely be renting from them again they are way better than hertz also Andrew my helper was awesomely amazing very professional informative while friendly at the same time thank you
Great service. I was able to reserve a vehicle online and picked up the same day. Great staff.
Horrible place reserved a car was their I told the men to wait a minute I was on the phone he gave the car to other people and that I had to wait for another car to come in was very upset spend 30:00 dollars on a cab
I called 20 times to verify a reservation made with my insurance company but they never pick up the phone. I called twice in the morning about 15 minutes after they open, then 2 hours later again twice, 1 hour later twice, 2 hours later twice and 3 times 1 hour before closing. This was on a Friday. I tried again Saturday and Sunday, nothing.
Great Customer Service from all employees. Isaac was very kind and patient. I appreciate him and his team for going above and beyond to help me with the process. He even called after my reservation to let me know that I left my keys in the car. Thanks Isaac!
Excellent customer service. Ease of reservations, on-line. Nice selection of cars.
Got a great car in a pinch at the last minute. Have always had a good experience with Enterprise and will definitely use them in the future. The team did a good job of meeting my needs. Also, really put me at ease as I got stuck in traffic returning the vehicle.
Today I visit Enterprise and there are new staff I been attending this location for years. However, I will not be attending any longer. I had a billing issue that the manager refused to give me a discount based a billing error. Not only that, this manager was very unprofessional and not only being unhelpful to me, but to others. Also this location doesnt answer their phones, Im not sure if this location is under new management, but Im very unsatisfied with my service here and wont attend again. Do yourself a favor and dont attend this location. You will be disappointed. I believe the manager name was Jermaine, he didnt have his name tag on and when I asked his name and manager name he said he cant give me that information.
The best service good cars 🚘 and everyone very kindly!
Where do I begin. I went here because my car accident and got a claim with Geico. Unfortunately not all employees work here, Kevin (short, african american male with usually a blue shirt on ) is the only one I saw outside check-in people and dealing with everyone outside, Chris (tall, hispanic male, glasses) likes to handle specific people, you will barely see him outside. The female manager is amazing, her and kevin are the reasons for the 2 stars if not I will gave a zero. For the past month, I had to deal with them charging me for everything from gas to tolls (which I paid using my own ezpass) to different cars cost. If you got a reservation, dont means anything, you will be outside close to a hour or 2 hours...bring your own chair. The cars are not clean at all, I had to return 3 cars because 1. had dirty all over the seats, 2. smell like weed and cigarettes, 3rd one had ashes all over the cup holders and drive stick. The male manager comes outside for a few mins, take like 2 or 3 customers and goes back inside. Dont come here unless you are dealing with Kevin. Glad my car is finally fixed.
Always a pleasure working with Enterprise Rent-A-Car! Car worked great, and it made errands run a pleasure.My only complaint is due to Covid-19 the lines are RIDICULOUSLY LONG! Guys i know its not your fault, attempting to keep staff and customers safe! But please assign more staff attending to the lines!! My pickup time was at 1pm, I stood on line from 12:55 until approximately 2:15 before my car pulled up, in the blazing sun! Not a good look! Of course I realize its due to safety measures, and I completely understand.But now lets look at how you can learn from this and make it more customer friendly, PLEASE.
Nice and clean, customer service was great, let me pick the car I wanted
The whole crew is awesome, they work hard and are super diligent !! Special shout out to Chris & Samba, wish I can remember the other guy’s name.. keep it up 👍🏽
Enterprise is responsible for giving me one of the worst customer service experiences of my life. I could type up my incident in detail but it would be pages long. From the rudeness of the employees (both store & corporate) to the lack of communication/consistently to the unwillingness to accept fault & come to an agreement with paying customers, my experience was one that I dont wish on anybody. A dime of my money will never be spent here again. Please do yourself a favor. Instead of going here, go to the Hertz a block way. They have better rates, policies & staff.(Also, I can predict that Enterprise might respond to this review to make it look like they want to take my concerns seriously. Dont be fooled. Theyre just trying to save face. This incident happened in July & I tried since then to fix things through them & even my bank. They were of no help & they dont care to be.)
This location is my go to location for all my rental car needs. They are courteous, knowledgeable, respectful, and do their very best to accommodate the customer. Yes Ive had to wait on line for a vehicle that I placed a reservation for. Yes it was frustrating but they were working as fast as they could. I can honestly say that it was worth the wait. See you all next month for my next rental.
I returned the vehicle in perfect condition, paid my bill in full, yet I have Called, Voicemailed, emailed, and cant get a hold of somebody to resolve my issue with my do not rent list and i want to be removed from it. This has been one of the worst customer services i have ever experienced. Please get back to me as soon as possible.
In and out in less than an hour. Friendly staff, helpful service. Convenient to home.
Ive rented multiple times with this Enterprise and had a great experience every time. Every employee is very respectful and will acknowledge / check you in, even when lines are incredibly long (due to holiday weekends and the new cleaning procedures). The cars are also always in tip-top shape as well! Excellent cleaning jobs!
Check in was smooth just took a bit but understood due to the times we are living now, car was clean and exactly what I expected. Staff was very friendly, professional and to the point. Car did Exactly what I needed it to do, get me to and from my destination with no issues and great on gas!!!!!!! Check out was even smoother, they checked car and gas and emailed receipt and I was on my way. Funds held were immediately placed back to my account. Will be back!!! Thank you
Kevin was awesome. Did his best to help me get a good deal on a rental and helped me out when I couldn’t get my new car on time. He helped me extend and worked with me. Amazing customer service on his end. Was happy with the car and his service. He gets 5 stars. However the manager Rasheeda was so nasty and rude. She charged me 200 because I was 5 minutes late and called me to rudely ask me when I was returning the car because she wanted to rent it out to someone for a higher price. Mind you, I was renting for about two weeks. I spent a lot of money with them and instead of her being courteous and kind, she was more concerned about her profit/commission. She was so bitter and rude and you can tell she hates her job even from the way she looked at me when I would come in to extend or to return. Wouldn’t come back to this enterprise location ever again. Thanks to Kevin for helping me out. Maybe the manager needs a few lessons from him.
Only issue I had was that a vehicle was not ready for me I arrived. I reserved weeks in advance.
There was an offensive smell in the garage. When I asked what was that smell, it was making me sick. I was told it maybe a cat! That made me feel worse. The vehicle that they gave me, really was not that clean. When I drove the vehicle on the highway I tought the hood of the vehicle was going to fly off.
Due to Covid-19, I would say be prepared to wait in line outside of the facility. The staff was very efficient in checking us in while waiting on line, and then once you got to the front your car is being brought out to you. The only snag was that because of the way they have to handle service, whatever car you reserve is the car they are renting you. There was absolutely no switching vehicles once you were at the facility. I did reserve a Chevrolet Tahoe, which was unavailable and I received a Ford Expedition which is bigger but still a premium SUV which made it okay for me. The cleanliness of the SUV is why I am giving this experience 3 stars. In renting any vehicle, especially during COVID-19 times, I was expecting a clean car. Not to mention it was a premium class. I believe that was unacceptable. Aside from that, the process was easy and charges were straightforward.
Great car, great setup and everything but if your rental gets towed for any reason make sure you dont have anything valuable in the rental. I had multiple items stolen either by enterprise or their tow truck company, nobody seems to know where the items went. All items equaled up to over $500 and dont leave house keys either theyll be taken also. No itens werent thrown out because all other belongings were retrieved
The autobodyshop confirmed my reservation with this Enterprise. We were told that there is a car available. I spend money on an Uber to get there, stand on a line and check in only to find out that there are no cars in the price range that is covered under the insurance policy available. Then the worker tells me to just wait around because they should get cars back by the end of the day. So now they expect me to just stand around for 2 hours. Something told me to confirm myself because this Enterprise is always an issue, but for over an hour they did not pick up the phone. Then I had to pay for another Uber to get back. I would NOT recommend this Enterprise to anyone! Go to Hertz down the block.
The company did not make it cleat that only chipped debit cards or credit cards can be used to retrieve car. Debit cards such as nextspend even with the whole amount paid in full can not be used. No warning posters were displayed after our journey was secured. Very dissatisfied.
I dealt with 5 different locations and this was the only helpful one. The gentlemen were all great, kind, and knowledgeable. 10/10, def recommend.Also, thanks Andrew & Chris!
Andy Gomez was phenomenal to work with. Extremely friendly and helpful. Kudos to his manager for this amazing resource.
The employees are very nice. But the rental they gave me was not clean. I actually had to wipe it down myself. Before leaving I was installing my son’s car seat and found a juice bottle cap inside the seat and gave it to the woman helping me and she made a face like 🤦🏻♀️. The car was dusty and full of stains. There was dried up juice or soda on the consoles. There was food inside the seat crevices and under the seats. It’s was just gross. And the fact that they say all vehicles are cleaned before they rent them is not accurate.
Truly Great customer service. This enterprise is the Best Enterprise in the Bronx.
Normally my experience with Enterprise is 5 Star. Im giving it 1 star because the staff was professional. Now for my experience. I rented a Chevy Suburban (which seats 8). There was none available at this location so I had to go to another location and was given a Chevy Tahoe (which seated 7 so one person was left behind). This car had not been cleaned and smelled of cigarettes. The trunk lift didnt stay up (which the staff member knew). I, of course, forgot and hit myself a number of times whenever I went to retrieve something. Worst part of it all was when I returned the car and explained my issues I was told SORRY ABOUT THAT and still charged the original price of the more expensive SUV! Wrote to customer service regarding all this, I was told someone would contact me. Im still waiting.
Waited a long time for rep to reach us and confirm our online reservation.
I was extremely disappointed.....not only was the customer service recieved inadequate but also unprofessional. i was told i would be picked up from a temporarily closed location and taken to the alternate location, only to find out after an hours wait that this was not true. i was then given a rental that was damaged because i complained. when i asked about the billing of tolls at the time of pick up and again at drop off i was informed i would recieve yhe bill in the mail in approximately 10 days., so you can imagine my surprise to see a debit charge to my account a week later which cause my account to overdraft and incur and overdraft fee..i have never had a problem with past rentals and will not be using the eastchester, btonx location for any future rentals. some of the staff are rude and unprofessional and seem to lack basic knowledge of company policy. there was also no social distancing being practiced or enforced which made me very uncomfortable will definitely be contacting corporate office.
I had to rent a car that my insurance covered. The people there were nice, curious and knowledgeable yet there were very few to no vehicles to choose from. I got stuck with an electric car I had to figure out the second I sat in the drivers seat. That was the smallest compact I had to wait for. My other options were huge SUVs that I was also not used to handling. This was at the Fordham Road location, which I also had been given a ride to from the Woodlawn location. Neither had many vehicles available.
This Experience It was not good this time. Driver needed more leg room we requested another or a larger vehicle, that request was not honored. In daylight looking at the seats they were filthy front And back stains front and back
They deserve 100 negative stars for their LACK of service. Wasted an hour waiting outside, for VERY bad service. Went with my boyfriend and he never even left with a rental because his card had a small crack on the bottom, so the lady worker who swiped the card, swiped two times with a decline. She waits until AFTER swiping twice to disclose that he would have to wait 24 hours before he can use his card there again. Sluggish with many workers. Awful overall! They really made us feel like we were standing outside of a welfare office, like if they are doing US a favor. I pray to God that I would never need fo go to them EVER. Worst experience I have ever had with ANY company in my entire life.
I wish I could give zero stars. This was my first time ever getting a rental, my experience was horrible. I received my rental from the enterprise in the bronx, near waters place eastchester. I don’t know if it was the location I received my rental from but this will be my last time ever considering this. When I arrived at the rental location I was greeted by a enterprise employee and it started good until another customer arrives which seemed like a friend of the employee. This employee takes my required documents and then hands me the tablet which they use for customer signatures. He then walks off to converse with this customer and tells me to inspect the van by myself when I’m finished with my signatures. After I inspect the van the best way that I know he then gives me the keys and goes back to that same customer. A day later I return the rental van and I’m greeted by a new enterprise employee. He then inspects the returned van and then spots out a semi dent by the left back above the tire of the van. I then explain to him that the dent did not occur on my time. He then blames me and sends out a incident and damage report. He later finds out that the dent occurred prior to me receiving the van and that it was never documented by any of his enterprise staff. I feel like because I was a female that did not how a male present at the time of receiving and returning this rental van ,I was treated this way. I will never think about getting a rental again.
Enterprise is the only Rent a Car company that we use. The people are very nice and accommodating and the cars are in great shape. The current health crisis has created a need for different practices. The only issue i have is a long wait for a car we had reserved. Perhaps, they book too many people or dont prioritize reservations, I am not sure. Other than that I highly recommend.
The staff here is very helpful and go out of their way to make sure that your car rental experience is a very pleasant one. I was helped by a guy named Jesus who pleasantly explained the whole process and got us on our way right away. Thanks to him and the rest of the staff, my experience was a very good one. Will recommend.
These people at this location loves to give people the run around. They will tell you one thing then try to correct it after the fact you corrected them on. Im pretty sure some of these views were paid and its sad. DONT RENT FROM HERE
My first time renting from this location and the service was great! I had no problems with my reservation, or return deposit. The 2020 SUV I had was beautiful and clean. I will definitely use them again! Thanks to Chris and Dauntae for the wonderful customer service 👍🏽👍🏽⭐️⭐️⭐️⭐️⭐️
I was in a car accident my car was anyway and I went to Enterprise.. I got this car... I want to buy this car and get rid of my. this car is great on gas speed and comfort only one thing the car smelt bad it smells like somebody urinated But I took care of that so I give them 5 stars
Rented a vehicle through my insurance company, contract has ended, after multiple attempts and speaking with multiple people I am unable to get a receipt or a refund of my initial deposit. After holding a line for 15 minutes I spoke with Tahir another 10 minutes I spoke with the manager Darnell. He assured me that he was making an incident report and would be closing out my contract and submitting my refund. This process has been going on now for 5 days. I have no faith in the customer service provided by the employees here and I will not be returning my business to this location.
The employees were very polite but what I was charged was $75 more than the quoted price online, and that was at a discounted price from my insurance company. I feel that a good sales person would have told a customer that they can save them self almost $100 if the reserve the car online. Especially during covid time when money is short for most people. Bad sales practices.
I love this place, I come often and always curious and work with me, the manager and the other employees are awesome. Thank you for your service . Will be coming back soon.
This was my second time renting at this location. They have some good personnel here, well dressed and sharp. Its a clean facility and the wait time if fairly quick.The car was clean and smells good. The only negative review is that they dont pay details to the tires. This is the second time I have rented a car and one of the tires need air. I really dont know why they clean the interior of the car but fail to check the tires. Any way outside of that, I gave them a thump up.
Solid service. It does get busy at times. Thank you
It was decent, they take care of you. Theres a clause of you paying an additional $250 on top of your total but thats for enterprise protection just in case anything happens with the car or if you need an extra day. But thats not including with protection coverage for yourself.But yes, for the most part....they explain to you about the car of your choice and the terms and conditions.My car was clean and smelled great !!!! So Im straight !!!
Pickup was quick and convenient. Return was similar---they called and invited us to return the vehicle before business hours. Upon reviewing our receipt, we realized we had been charged the wrong rate. A quick phone call resulted in a refund of the difference, without question. Everyone was very professional, and helpful.
I have rented 3 separate times in the past month while my car has been in and out of the shop. Each time, the staff here has been nothing but attentive and professional. They are all well-spoken and professional in their attire. Each time I was picked up on time and was processed relatively quickly. The one time I wasnt, they immediately acknowledged it, and were apologetic. I have to recognize Jesus and Dante, Eugene and Raashida for their professionalism.
I just had a bad experience with Enterprise Rental in the Bronx. My wife and I booked a reservation at 9: 30 am and the reservation was canceled by 9:48 am by email. However, we did not see it until we arrived at the location. This was upsetting to us because needed to book another one and had to travel to Manhattan. This however, added to the cost of the overall cost of the vehicle. Therefore my advice is to check your email before you leave.
As always with every Enterprise I go to top quality customer service. The office is clean, the staff is friendly, professional and polite. The staff does their absolute best to get the customers in and out quickly so they go about their business. Enterprise is definitely top notch and so is their selection of vehicles.
My overall experience was good. I have no complaints other then the phone number listed on the website was either a)out of service or b) the technicians NEVER answer the phone. I did inform a technician when upon return of my vehicle. Upon returning my vehicle there was a zero balance, now 2 weeks later and I check my credit card statement and notice an additional charge on my account. Yes, its less the $15 but ifs they take (less then) $15 from everyone that rents a car it adds up. Im not happy about an additional charge weeks later.
The staff at enterprise were very professional, the vehicle I wanted to rent wasn’t available, so I rented the Nissan Rogue awesome car, very reliable vehicle good on gas, car was nice and clean.Overall my experience was awesome
My first experience with Enterprise on Eastchester Road was a disappointing one. I am a first time driver and went to pick up my rental with my permit and my temporary driver’s slip that was given to me at my road test. The slip clearly states it serves as my temporary driver’s license. At pickup I was told that Enterprise does not allow the temporary slip as a temporary license. I advised the representative that the DMV advised I could use it as a temporary and that I rented a car with Hertz a few days earlier with our issues. The representative advised that it is their policy not to use the temporary slip. I was so annoyed and frustrated. I went home and called Enterprise and was told it was the branch’s policy and not Enterprise’s policy. I could not understand how another rental company allowed it. Even Carvana allowed me to buy my car with it. The State of New York is allowing me to drive but Enterprise didn’t. It’s fair to say I will never rent a car from this location again nor will I recommend them.
Horrible place. Charged my credit card almost $200 when they didnt honor the price of my reservation! They allow u to reserve a small car online and when you get there, they dont have any small cars available and you have to take a larger car if u need it to get to work. My car was hit and totalled through no fault of my own and now I have to deal with this extra charge on top of all the stress from the accident? I also had my insurance company contact them to resolve the overcharge and Enterprise refused to honor my reservation price, and charged me the overcharge anyway.ENTERPRISE: We have enough scams going on in the world for a large company like Enterprise to be in on one of their own, especially during a Pandemic. Its sick.
Claimed I got an upgrade which was the same size. No one introduced themselves at pickup or drop off. Vehicle was expensive and dirty, especially outside. They had nothing but water to clean off the dead bug stains. Tried to nickle and dime me for everything. Ive been renting with this company for a long time. This was the worst.
I made a reservation for a premium Suburban for the Tuesday before Thanksgiving. I waited six hours and had to travel to Valley Stream, NY from the Bronx, NY in order to finally get the vehicle I resevreved in Spetember. Its like an old Sienfield skit in which Enterprise knows how to make the reservation but not have the vehicle you want when you go to pick it up. Moreover, they tell you to download the app to make the check-in process quick. This is not true. I had to wait on line ouitside in the cold to let them know I was there. The Eastchester Road location did not have my vehicle. After waiting an hour they drove me to the Yonkers location where they tried to rent me the Suburban with only the rear license plate. Vehicles registered in NY require a front and rear license plate. This Suburban onkly had the one plate. They apolgized and then tried to rent me a smaller vehicle. I started scouring the net and found a Suburban from Alamo Rentals at Laguardia Airport. At this point it was already three hours later and I was still at the Yonkers Avenue location. It wasnt until I found the rental at Alamo that they said they found a similar vehicle in Valley Stream, NY. I traveled to Valley Stream only to get a lecture from them beucase once again I had to stand on line outside to wait to rent the car I had been patiently waiting six hours for. I do not wish my experience on anyone. I was anxious the whole time beucase I did not trust that they would have the car in Valley Stream. I am ultimately grateful that it worked out but it is six hours I will never get back. If you choose to rent from Enterprise make sure they understand which vehicle you want. They tried several times to put me in the smaller Chevy Tahoe. They are not the same vehilce! The final thing I will add is that they need a better Customer Service telephone service. The whole time I tried calling the number only to be told to deal with the local shop. They are the ones that created this hot mess.
People were very attentive and helpful. The manager was particularly excellent in making sure my needs were met.The administrative time could be improved, particularly when I entered the reservation via computer and most of the information should already be available.Cars were not readily available so the checkout time was unreasonably long compared to your competitors.
Great service and great employees looking for everything 4 me to be comfortable and enjoy my rental
Stood in line for an hour, didn’t have the van that I reserved. Was told I can get a big suv but have to pay more which was unacceptable. Wasted an hour. Went to Budget near the airport and got in-out with a van after within hours of booking it on a Sunday. I’ll never rent from enterprise.
The wait time is literally 2 hours. They take there sweet time during the day. I left and came back one hour before they closed and was literally in and out in 15 minutes with my rental. My advice, go there before closing to get speedy service ...
Easy and quick. Rented a full size but when I got there they didnt have any so I got upgraded to a SUV. :-) Took all of 15 minutes. Unfortunately coming back into the city was a hassle so I had to take the car back a day after it was due. Because I returned it before 9am, I wasnt charged for keeping it an extra day. Staff was super friendly and extremely helpful. Will definitely rent from this location again!
I love enterprise, the speedy process of getting your rental and on the road. Cars are always clean. I love the 233rd location in the Bronx. The Eastchester one not so good. You have to stand outside in line even after they’re opened.
When i went to pick up my rental it just happened that the computer system was down. After waiting for more than two hours and with just a couple of sorry and you could leave and well call you when the system comes back i decided to leave. After trying a couple of other rental places without success i decided to call back. At this point they told me that the system came back. I was able to get a car but wasnt able to get my choice of car. By the time i left enterprise it was almost four hours which instead of leaving for my trip in the morning i had to leave at rush hour. This was not only frustrating but made me loose a whole day of my vacation trying to get my rental. It also made me get to my destination by morning of the next day. By the way the only thing they offered me as compensation was a free upgrade for the next time which you can get any way if you ask. Also they gave me this car with less than three quarters of a tank full. I returned the car with three quarters of a tank full and was charged a refueling fee. This is unacceptable.
I rented a car from this place in August 2019. i have to say there service were fast and smooth. i reserved my car few days before my trip and i got it. I highly recommend this place but please reserve earlier on before your trip because they get booked very fast. Excellent customer service.
The staff at this location is very pleasant and professional. All its explain in detail and there are no hidden fees.i often get an upgrade on my vehicle at not extra cost and the drop off its usually smooth and quick. I appreciate that since Im usually short on time.overall the staff at this location its the best! Thank you all.
This is the most unorganized place I have ever been in contact with. I waited 2 hours for my rental when I had a reservation. I was misinformed and miscommunicated with the staff there on several occasions about the pricing and information. I was charged initially and have the receipt to prove it and after my rental was returned on my card to an address and phone number that doesn’t even belong to me as well as for Enterprise tolls after the rental vehicle was returned and is no longer in my possession. I interacted with Kyle my first time and closed off with Ashley and in between dealt with the staff there where I was misinformed and miscommunicated each time I spoke with someone. I had the activity marked as fraud as well as alerted the credit bureaus of fraudulent activity. This is very unprofessional and against the law for a business to conduct themselves in this manner by fraudulently charging my card on file for a vehicle that was already returned. I would not recommend this place to anyone due to my experience. The Eastchester Road location is committing fraudulent activity and an ongoing investigation will continue. This type of behavior is against the law under penal Law 170.10-Forgery in the second degree, Larceny, theft, emotional distress, so on and so forth. You would be ashamed of yourself for ripping people off. I will press charges if this issue is not resolved in a professional manner, investigated, and people being fired or I will sue.
I started renting from this enterprise and have yet to be let down. They always have cars in stock and are always able to get me out in a reasonable time. Staff is always smiling and helpful no matter drop off or pick up. Thank you for the five star service.
Reservation were made through a corporate account for a buiness trip schedule for pick up at 9a the car was dirty inside and out when asked if I would get reimbursed if taken to a car instead the agent attempted to vaccum the car and a quick whip down of dashboard. Indicated unable to travelers program to reservation. Did not leave location til 10a was advised by agent that in the future I should call 30min prior to scheduled pickup time to avoid delay. I find that response ridiculous when a reservation was made weeks ahead the vehicle should have been ready plus spoke with the location 1hour prior to confirm pickup time. I another business trip next week and made my reservations with National.
Have used this office twice and have had great experience with service and quality both times. Staff was polite and efficient. I also used pickup and drop off service there was very little wait time . Will definitely be my go to for car rentals.
I know whats great service when I see it, and this is what youll get when you come to this location. The workers are caring, friendly, the cars are well maintained and also clean. These workers are doing a wonderful job and Im happy to make it known. I even appreciate the bottles of water they give out. I love to rent cars from here..... thank you enterprise!!!
I frequently rent cars to go on day trips and run errands in NY, so I feel certain of what an excellent 5-star experience should look like. The Enterprise on Eastchester is in my neighborhood so I was excited to check it out--but WOW did it disappoint! Stopped to fill the tank 20 minutes later, realized I was not handed the key--its a push button engine so the engine ran, but I would need a key to properly lock the car. Called customer service which was automated recording so didnt get help. Had to have someone sit in the car unlocked while I went to get groceries, and run errands. It was annoying and stressful to me and my family. When I called the next morning to get help finding the key, the person on the other end was rude and patronizing. Still no key! While driving back to return the car... my wife called for help and was left on hold for 40minutes! We were caught in traffic and alerted we would be arriving 10 minutes late, but persons on the phone Eugene and Mustafa lied about who the manager was and stated we would have to pay for another day. We arrived at 1:07pm... Place closes at 1pm. Gates where locked and Eugene (manager?) stated he didnt have the keys to Enterprise, so we would have to take the car home. We explained again that we could not locate the keys and would have to leave the car unlocked in the streets. It took another 10 minutes before he found the keys wedged in and under the seat. After he suggested we drop the car off in Yonkers---which I would have done if I was given that option! I had to take off work the next day to return the car. Had to pay for another whole day, and then was told by Kyle (manager?) if I had come at 7:30am he wouldnt have charged me.... ?!? Again something that would have been awesome to know the day before! I have zero trust in this place. No one was actually helpful. Rent at your own risk.
Some workers were helpful, others wasnt. One female representative told me that the car I am asking for is available. I told her Ill be there in 5 minutes, which I was, and the car was given rented to someone else. They did accommodate me with another car at another location because the one I rented smelled like cigarettes, but I had to go myself and pick it up. They did give me the car for the price of the class below though.
They were short handed the day I picked up the car, and it took 1 1/2 hrs to work through the line before I was sitting in the car. In addition, they said at checkout that mileage was limited to 150 miles per day though my confirmed reservation (made thru Orbitz) stated unlimited mileage. The mileage issue was not a problem because we drove less than that over the 4 days we had the vehicle. All the employees were pleasant and professional, but they sure could have used some help.
Had to wait 1 1/2 hours on line snaking down the sidewalk to pick up reserved car. Long line to return it too, but I just left the key and refused to wait.Enterprise just laid off 2000 employees citing an unprecedented drop in business, but cant handle the high demand? This makes no sense. They are shafting their employees and their customers.
The pickup and drop off took an unexpectedly long time. When renting the car I did receive a warning that it would take so long. The pick up was about an hour and a half. The drop off was about an hour. I ended up just dropping the keys off and leaving because I had to get back to work.
I had a horrible experience at enterprise rental. I called their office the week before I went to Rent-A-Car because my insurance company made a reservation for me and I wanted to check the pricing. I was given one price on the telephone by Christian. I made sure to ask him about pricing several different ways so I would be sure I got it correct. SURPRISE SURPRISE when I was finalizing the reservation everything changed. The same car I was quoted a price on (compact) was now $30 more PER DAY! UNBELIEVABLE. KYLE brought over his iPad and tried to WOW me with his computer skills, I was not impressed in the least.I shouldn’t have been surprised because I have dealt with them before and wound up spending about $600 for a two week rental when all was said and done. I chose to walk about 1 block west on Stilwell Ave. to the HERTZ rental office and got a nice rental for under $15 a day. Don’t go to this place if you don’t have to. I will never go to Enterprise again, they charge mileage and Hertz doesn’t.
Of course covid has to make things more difficult. The employees here are very gracious, friendly and professional. Im not familiar with keyless keys for a car. They helped me through it. Im sure they have stories to tell about anyone in my age range. Suck is life.
I made a reservation and when I went to get the car the lady told me that they did not have enough cars. If they allowed me to make the reservation they should had the car available. I really needed a car today and I was counting enterprise to get it. Plus I lost money paying uber to get to this location. I am very disappointed.
This review is for the Enterprise on Eastchester Road in Bronx. I still hold the same feelings towards the location on Fordham (which are terrible). In regards to the Eastchester Ave location, they are cordial, professional and they try to please the customer. The waiting time is what is killer (picking up and dropping off), but the cars are always clean and in good condition.
Just left the location on Eastchester Road and it was one of the worst experiences renting a car I have ever had. My car is currently getting work done to it at a nearby auto body shop. so we do not have any choice. We waited for over an hour for the car to be set up, then when we received the car it had not been cleaned. The very unfriendly female employee ignored when I asked if it would be cleaned as if I was being ridiculous. The man, Edward, was friendly though, and apologized for the wait. It is unbelievable to me that they actually charge people so much to use a car in such poor condition! Terrible experience, avoid this location if you can!
Had no problem getting a car to rent
Initially, I was given a vehicle with absolutely no gas in it at all, I was told that I could return it without any gas in it, but that really should never be the case in my opinion. Now, when I began driving the car I immediately noticed an blinking light on the dashboard blinking indicating low fluids. I turned around and went back to have the car checked out before taking it home. The guy told me he was giving me an upgrade from the vehicle I reserved, but if its not in good working condition its really not an upgrade at all. When returning they checked the vehicle and told me everything was fine. I drove the car for about 230 miles without any major issues, however, when I brought the car back to another location, the employee told me the light, which came back on during my trip, was a oil change needed light. The vehicles backseat was filthy and the car wasnt clean at all, but it was late when I picked it up so it was immediately obvious. i only discovered the following morning when I began my trip. I complained to corporate and they gave me a reduced charge for the inconvenience which kind of made up for all the other things, but they really shouldnt have occurred to begin with,
This was my first time renting from ENTERPRISE - I had to call the office 2 days prior to my pickup and spoke to Josh - who was extremely patient and helpful with my numerous questions - and when I arrived 2 days later to pickup my car -he remembered our conversation and had already made the requested changes etc - Upon returning the rental car this morning 9/6 - the entire office staff was quite pleasant, professional (and might I add a very well groomed, handsome group of gentlemen ) however beyond that each person was friendly ,and I was impressed. They greeted each customer indivually and they have quite a few repeat renters that they quickly acknowleged- I was impressed - I will rent here from now on - thank you to this staff and location!
The People working there are pleasurable. However, the car I got had a lot to live up to their level of service. While I blame myself for not observing this, the car I got had really bad tires which I pointed out to the clerk when I returned it. Anyways, I may go back there. Their hours are not very convenient but I guess you would go there expecting that. Additionally, not providing EZPass as an option is no good in this day and age. All these things they can improve, which would easily give them a 5 star rating in my book because they obviously have the people skills down.
Wont go to rent a car at all. Other places you dont need a deposit and also let you use another persons credit card while that person is there with you wouldnt waist my time at any location
I rented 2 cars from Enterprise. The 1st time was on 86th Street, NY, NY. The place was not packed due to the day being a Tues. Customer Service took care of everything swiftly with no interruptions. The 2nd time i was provided with an upgrade; however, the car did not have gas & had to be cleaned inside and out. On top of that they took 45 minutes to provide me with the car. I also did not receive any discount for my inconvenience.
I have rented many cars including renting from Enterprise. Today I experienced the most unprofessional conduct from the Branch manager at Enterprise located at the East Bronx Office at 1964 Eastchester Road Bronx NY 10462. He said his name is Kyle however he does not have a business card and refuse to give his last name. He even refused to write his name down. He said that he doesn’t care that I was going to write a negative report. I had a reservation and Enterprise was supposed to pick me up however they did not show up, when I called them they say they could not find my reservation. I finally took an hover to Enterprise and they found my reservation. The rude branch mananger found my reservation and then used an excused that there was a glitch in the system. The car that he tried to give me was over price. I would not recommend anyone getting a car from this location. I am 55 years old and served 27 years in the military.
Awesome experience. We stopped here instead of going all the way back to LaGuardia to get a car and Im glad we did. Joe Beirne, the Branch Rental Manager is the best. He got us into a great vehicle, quickly, provided first class service and we even had a laugh along the way. He exemplifies what customer service means and whatever youre paying him isnt enough.
Have been a Enterprise customer for many years. The staff at Eastchester Road office are exceptional. They are very courteous, willing to work with you on your car rental needs. Would recommend them to friends and family.
I was promised a gmc yukon this afternoon by eugene and he gave me a good price. He was very welcoming & sympathetic to my new minivan being wrecked a day earlier which caused my handicapped father and my two infants to go to the E.R. than Jesus (manager) comes in the mix and says he will not allow me to take the suv because he feels he could rent it for $50 more per day. I told him that is not good business and i will write a bad review, he said he didn’t care, “so do want you want” very rudely. I asked if i could speak to kyle which is his boss & i explained what transpired. Kyle allowed the deal to go through was apologetic & understanding. People like jesus be retrained in civility and not portray ghetto body language & speech . I will be Paying almost $110 per day out of pocket because i had no rental car insurance. So it’s like i was done a favor. i waited 30-4o min for eugene to type the agreement just to have jesus nullify it because he felt like he wasn’t making enough money from me. Mind u i have to pay $1000 deductible plus a week worth of rental.. Anyway kyle came through so i am giving kyle and eugene 5 stars for saving enterprise reputation of being a family run business that i have been doing business with for over 20 years..thx guys!!
Dealing with enterprise Rent-A-Car was a wonderful experience! Theyre very professional and nice people to do business with . They took care of all my needs , made it so easy for me . I appreciate all that was done for me after my accident. Thank you enterprise you guys are the best ! Oh and the rental was hot 🔥🔥.Dodge Journey!!
Enterprise on Eastchester Road is a small but great location, the customer service is great from management on down. Standing ovation to the employees at Eastchester Road Enterprise, they understood my needs and went far and beyond to help. They dont just rent cars, they help families in many different ways.
A lack of communication not clear, It took too long, for me to get a car. I was given a car I did not liked. Yet, everyone in front of me got the car they wanted.😒😞Very displeased with the car I got! 😒I have used Enterprise 3 times before and this is the 2nd time I am disappointed.😣
The service was a lot quicker then usual. Unfortunately my car was not available but Enterprise was fortunate enough to give me an upgraded vehicle at no charge.
The size vehicle I reserved was not available. I was given a mandatory upgrade without a discount. All else was fine.
The Customer Service is the best. I love this location. They know who I am and they process every transaction quickly. Both Managers and James are the most professional team I have Encountered in a very long time. Keep up the great work you guys.
Well to start off you’re demanded to make a reservation. Now from my understand a reservation is a time slot for you. Now my reservation was at 10.. it’s 11 & i still haven’t been checked in. Or spoke to. They are super slow. & need more professional help
From start to finish my experience at Enterprise was top notch. During the course of a year, I have rented cars at least 12 times, prior to this time, with another rental agency. While both companies employees were courteous, Enterprise employees were more efficient and accommodating. In addition, you cannot beat the pick up service. This is now my rental company.
Ive been renting with Enterprise since I 1st received my license. I started off as a regular member then learned about Enterprise Plus rewards and as of now I am a Gold Tier Member which comes with great discounts and promotions. I enjoy renting with enterprise and highly recommend the North Bronx location @ E 233rd St near the metro north due to their outstanding customer service. Hope 1 day I get tired of renting from them and buy 1 of their cars that they have for sales. Thanks again Enterprise.K.Scott
Definitely the best rent a car location in the tri state area. Recently went to rent a van for business purposes and upon walking in to the location I was warmly greeted by the assistant manager Luis and Branch Manager Joe (even though they both had 5 customers in front of them at the time). I patiently waited for my turn and once I was up I was escorted to my van by the gentleman by the name of Roy, very professional individual. I would recommend Enterprise over any other rental company.
The guy there Didn’t took care of me.He gave me the car with empty tank and they told me to return car empty and they charge me $30.00 for gasoline.Also I ask if I can use my insurance he told me yes I can,but they charge me more than $160.00 for insurance and took the information of my insurance.I went back there so they can explain all this charges and the guy told Irene Pena to take care of me.I still waiting for the $30.00 they told me they will refund.feel bad because someone recommended to me.very disappointed.Hector Maldonado.Dont go to 1964 eastchester road bronx they ripped you off if you dont have a reservation also check your contract before signing.look out for insurance charges.very bad.they dont care about the customers only about your money...Christopher said they are going to review and see what they can do so far nothing happensNever go to this place again..I rented a car for two days and 4 hours they charge me 3 days$1.200.00
Enterprise lived up to their advertising. They picked me up from my home and dropped me off saving me time and inconvenience. The staff is professional and proficient. The vehicle was clean and problem free. I would recommend Enterprise Rent-A-Car to all.
The staff wasn’t very accommodating of upgrading my rental. I feel like I was taken advantage of being that it was a holiday week. I felt like they could’ve done more.
Great office to rent from! The staff is knowlegable and kind. They were able to answer all my questions about the car I needed to rent to take my daughter to college. The only drawback was the limited mileage on the car, and the extra charge for miles over.
I would recommend Enterprise on Eastchester Road in Bronx, NY for rental car services. The cars are well maintained and the customer service is great. The manager Ms. R. Curry is professional and courteous.
Great place, the staff is super friendly and helpful. My only problem is that the windshield wipers need to be changed on the car I rented. It was raining heavily and I couldnt see anything, it felt like the water was being smeared across the glass.
Andy was a phenomenal he went above and beyond to meet my requests with my reservation. I would like to add the young lady who initially checked me in was very unprofessional and not acceptable when working with customers.
Ive been using Enterprise on Eastchester Rd for years and the staff is amazing. Those young men run that office very smoothly. Im in and out in minutes. They are always friendly, professional and engaging in conversation. Its a little family and they invite you in to be part of their work family.Its nice when they recognize you and can call you by your name. Jason, Andy, Elise and Edwin are wonderful men, they represent the Enterprise brand, and you can tell they were brought up to become great men and role models. I wish them each much success.
After a horrific car accident, my insurance company recommended Enterprise and that was the company we went with. I called the rental location on 1964 Eastchester Road in the Bronx and after two people picked up the phone they couldn’t answered a simple question about our rental. They put me on hold for 53 minutes. I later called corporate, put the complaint and the problem was solved in less than 3 minutes. This Enterprise location has very poor customer service and comical management. The three stooges could do a better job.
They are very nice the workers are friendly. One time I did get a damaged car but they gave me a discount for that happening to me, other than that I had no problems with them. I think Enterprise has very good service.😃
Excellent Service, i came in with my young daughter (2yr old) they assisted with both keeping her calm thru simple discussions and interactions, they also allowed a trip back to my home after i made the drop off. taken into consideration the lack of car service. The Rental was Clean, well kept and ready to go. I used a Dodge Journey 6cyl
95% of the staff is terrific they do pick you up and drop off as advertised. The waiting room is comfortable a little disappointed they didnt have cups for their water cooler. Apart from that everything else was great I would definitely recommend them to anyone.
I always have a satisfying experience but this last rental was an embarrassment after I notice they gave me the car in filty condition inside and out. To add insult to injury someone washed the car by wetting the car to give the impression it was ready for renting. I couldnt tell how dirty the car was because of the lighting in the Enterprise garage.The hectic back and forth and my need to meet my business commitment in a timely fashion did not allow me to return for a wash. Instead in my business suit I hosed the car down myself. Very frustrating and offensive when you consider I a regular customer and @ 62.00 a day. Really no need for that. I had the car 3 days.
First off, I came here to get a rental had to be placed into 3 cars before the 4th one was offered to me. First vehicle was temp because there were NO AVAILABLe vehicles after taking me to a whole different location and having me wait almost two hours. Came next day to get a diff vehicle. The car was nice on the outside but did not drive properly at all!! The 3rd car was way too small and finally i was offered a larger vehicle for the same price for my inconvenience. Then even that one had horrible breaks! On top of all that This location unauthorized my vehicle and made a threat to report it stolen via MAIL with no phone call or warning same day I paid the balance I fell behind on. Will never rent from this specific location again. Other locations are patient and better.
Great service they were the only ones open on a Sunday. Which was the best day for me to pick up the car…
I always enjoy my time at enterprise ! Everyone is great but I always love the help and best customer service experience from Ed . He is always helpful and makes sure you got what you need to head out on the road . Always recommend this location to friends and families .
I reserved a vehicle for the weekend on the computer the day before I picked up said vehicle I received a phone call from enterprise to confirm my reservation I was instructed that i need a utility bill and a recent pay stub to rent the car I informed the employee that I was retired,he said let me check with the manager and put me on hold.Five minutes later he came on and said it is ok just bring drivers license and utility bill. When I got there I was told by the manager I needed 2 utility bills plus driver license I informed him that the employee I spoke with told me he checked with you and that you ok it he denied saying that. I then asked to speak to the person whom called me he said ok but he is out to lunch it was 10 am . so now I am behind in my reservation, the manager then informed me he cant rent me a car unless I had two utility bills or if I had my insurance card . I then informed him I have my car home I took a taxi. I asked if he had a driver whom could drop me off he said no they are busy. I then called car service and they picked me up a brought me back. Now at least an hour goes by and a car was available but not the one I wanted another one became available so I said I will take that one upon checking said vehicle out the employee came out and said I am sorry but some one reserved this car. So now I am really late in my travel time he said this is the only vehicle I have so now I had no choice but to rent this vehicle that seemed like they did not clean the interior it smelled stale like cigarette smoke and the trunk smelled like rotten meat. All of this was discovered upon driving to my destination. I will never go back there again
I had a prior bad experience dealing with them a few years ago, however I recently did business with them for someone else and actually had a really positive experience. The service was quick and thorough. The service rep Ashley was very friendly and professional.
Reserved a vehicle because my car is in the shop. Because of my job I couldn’t take the bus to the location it will take a couple of hours so I scheduled a pick up, they never showed up nor did they even called! It’s upsetting because I need the vehicle to transport my sick father to his appointments
The wait time was a bit long but I got a clean car & gas filled; most of all the staff was helpful, friendly and professional. Will rent again from Enterprise.
Due to a mix up on the 233rd location, I ended up going to this location and it was by far the best decision I made. I worked with the manager Joe, who was the most understanding and very helpful. I was in and out in a matter of minutes. If your looking to rent a car this is the place to go! :)
I have rented from this location in the past and had a good experience. However, this time around I was very disappointed and frustrated. To start I called two hours before my reservation and requested a pickup. I was told I could not be picked up. I waited 45 minutes to be given a dirty car filled with empty water bottles and 1/4 tank of gas. Second I wasn’t provided an EZpass and when I went thru the Throggs Neck Bridge I was surprised they didn’t tell me it was now cashless. (I moved out of NY 2 years ago). When I called I was told they no longer provide them because people lose them.I then requested to change drop off location, since I was in Long Island. I even offered to return the car early. I was then told I had to return it the the Eastchester location or be charged $100 fee. I was given the excuse “it’s prom time so we need it here.” I am a native New Yorker and I know prom time is not the end of June. And I offered to return the car a day early. But I was unable to stop off car earlier because they closed at 1 pm and did not have a lockbox.After this treatment I will chose a different rental company in the future.
The staff was unaccommodating, they left cars idling even though the signs in the wall clearly stated not to do this. They could have stepped up and chose to fall short
My wife was sent to this branch , she called for pick up and told them what she was looking for and they set up pick up to provide service .After they picked her up they could not provide the size car that she expressed that she needed,after telling her they would... She had to wait two hours to get a car that was close to what she wanted!They provided her with a mid size sedan after she expressed that we needed a full size sedan!The worst part of it is , they provide a car that shakes when the car is near 45-50 mph , stearing wheel shakes as well , tire pressure monitor on and when you make a turn the front wheel make a thumping noise !My wife had to pull over in New Jersey because of rain and the fact that she didnt feel safe driving the car with our 5 month year old son and seven year old daughter !I called to let the manager know what was going on I talk with the assistant manager and he was telling me that the car was in good shape when he gave it to my wife , after expressing that I was highly upset because of the unsafe car they gave her,the only thing that would make this right is , if they provided another car and pay for the hotel room that she had to spend the night in with our kids !The manager said he will send the car to the shop to check the car and will determine if the car was unsafe so he can make a decision about wether or not they would pay for the hotel stay!This happen on a Friday night I spoke to the manager on Saturday and he said he would call me on Monday to let me know the outcome.I received no call in Monday ,I then called on Tuesday morning to speak to the manager,which I was told he was busy and he would return my call when he was free ,I did not receive a call ,I had to call back again , and spoke with the assistant manager which is very unprofessional in dealing with customer problems ,and he told me the manager took his vacation on Monday and would not return till next Monday and my issue has to wait until he returns!This branch is terrible and I would not recommend this place to my worst enemy ! Stay away from this rental place they do conduct business the right way!
I waited 4 hrs for someone to pick me up. Kyle the representative promised me and assured me they were squeezing me in for the pick up. Enterprise for my first experience it has been the worst. I lost a day of work and time waiting on the false promise of picking you up
Guy I worked with there was great, even when my ex girlfriend was having a fit. Wish I could remember his name. No complaints about this location. The company as a whole though would never recommend to anyone. Look up their BBB reviews
Enterprise has only one person giving out the rental cars. This person has to talk to customers and also wash the cars that come in. It’s simply horrible that they don’t handle this better in this crisis. Either do not rent too many cars or find a way to rent cars without exposing its employees to COVID-19.
I walked in had no reservations . I was pleasantly surprised at the warm welcome and accommodation . I was treated like family, not to mention I was afforded a courtesy ride back home,once I returned the rental. Customers service was superb .Thank you Caroline Almonte !!
I frequently rent from this office. Every time I go in there its a smooth and quick experience. I usually get contracts that require me to get my own rental vehicle and the Eastchester Rd, location never lets me down.
If youre in the Bronx dont rent from any other place. This is the best place to go. Excellent customer service, clean cars and a good selection of them.
Staff was very friendly and helpful. The car I rented came with a full tank and I had no problems at all. Overall a very excellent customer service experience.
Got there at 3:45p on 10/2 Another couple came in around 4p. Now why did they get a ride before me? The manager told the boy to drop them off then come back for me. It is now 4:25. So I am still waiting. Never got that ride. They just kept looking at me. Discriminating.
On 6/20, I had a problem with an out of state rental and needed to switch out the car. I tried Fordham Rd first without a positive resolution, so I called this location next. I was told the same thing, that if I could get the car to the Fordham location, that it could be serviced. I asked her the same question I asked the lady at Fordham Rd, why as the customer would I have to take a car to be serviced, thats an inconvenience to me. She then proceeded to say that she didnt have anything available either.
Good experience. Have been renting from Enterprise for several years both from the Fordham site and now from the Easchester Road site. The staff is courteous and professional. Over the years, I have gotten to experience driving many different cars; so I have my favorites.
Always friendly and helpful. I may not get what I want but they do try to assist me with in company policy and even go the extra mile when they can.i have been to several other Enterprises and the staff here takes the cake.
The customer service is amazing. The staff is completely people friendly and over all polite. I definitely recommend coming here to get a rental car.
My wife and I have been renting at this location for a few years now.We always get great service and rarely do we wait long.Jason and the rest of the staff are very professional friendly and pleasant.Thanks Guys.
Its like my fifth time going to this enterprise.. Pretty cool people that works there. Ive never had any issues and these guys just make you feel at home.. love coming here to this enterprise really great staff of people.. they see you happy and make sure you leave happy fun and great people.
The employess were nice and welcoming. It was my first time renting and everything was explained to me clearly. The car was cleaned before i drove it off. Had a really good experience thanks :)
Very professional and very helpful to my needs and even going the extra mile with prices and upgrades to assure quality customer experience for me and it was well appreciated! Wasnt looking to get extra money with tactics but to insure a better and safe ride for me and family at a lower cost.
Never again am I renting from enterprise. Very bad customer service. They did not want to rent me a vehicle because I have an out of state driver liscense and my son was paying with his card and they said no we cant tent you a vehicle.
Kyle was fabulous !Professional and courteous.He handled the reservation /rental process pain free.Great experience, deserving of a positive review.RSHC
Employees are great. Car selection, not so much. Also, they need to better job of making sure people do not smoke in the cars. Ive had to return cars twice for this reason.
3rd rental swap in 6 days! No working lights and its raining.. their roadside brought me here instead of the airport and left the truck parked in the middle of the road. 4 days of my 6 day trip ruined by the 3 car issues. UNACCEPTABLE
Everything was very quick and easy. I recommend you go online, and reserve the vehicle you need. It makes the process much more simple. Irene was very professional. They will make sure you leave happy.
I was super stressed out this morning as ford did not help me get a car. I dropped by this this local enterprise and Tahir and andy made my day. So helpful and professional. Thanks guys!!!!!
This Enterprise location has the best staff. They are very polite and make renting a car a very enjoyable experience. They make you feel like friends instead of customers. Great staff!
Very nice people! Only problem is that they need more staff and more cars in a lot that is close to their location. A long wait to get a vehicle! Not good, especially on a Friday and I had made reservations the day before.
I would love to give a good rating but the last rental that I got from enterprise I think they over charge me , I had a mini van not a premium luxury suv I believe I was over charged and I use to get cars from enterprise all the time I think this to be checked again and readjust in the near future when I put in a reservation and pick up a vehicleI thank you in advance
I’m so disspointed, in the staff and in the company itself, Geico should get rid of your contracts. MDe my son wait 4 hrs and never showed. What business are you running. Kyle you are the worst rep thous far!! False advertisement.
Ghetto staff that doesnt inform you about bringing a pay stub to book pickup the car. Wasting my time and no money. Oh we usually call people to tell them this, well you forgot this time. Rude low class people. How they have jobs...surprising.
Attendant was courteous cars are available Brand new up-to-date cause no problems
Everyone was professional and friendly. Liked it so much, brought a car from Enterprise Sales the following week.Special Shout Out to George over at Enterprise Sales in New Rochelle
I traveled to Knoxville Tennessee, they did not mention that they have no connection with each other. I couldn’t drop off the rental and pick up something cheaper for my time there but since I was not a “state driver “ I couldn’t do anything. They also took my deposit without my consent ! Worst experience ever.
Wait 1 hour , no car size , only option minivan , first smell smoke , second broken at pumper, car tire lamp on , oil level low, wait other hour to change it , the lady very cooperative, but I lost 3 hours to rent a car , the line front of the shop very long
Returning the vehicle was the fastest process ever, I love that. But waiting for the drive back took some time, close to a half hour. Perhaps they should have a dedicated pick up and drive back driver on hand.
Great service, they modified my reservation even tough i accidentally reserved for the wrong time. front desk gentlemen and young lady who presented car had great customer service.
Top notch Service from the beginning to drop off .. explained everything in regards to the rental agreement and with a smile .. very down to earth ..Your service will always equal your reward.. Thank You , Frank Cosme Manager at Raymour & Flanigan Furnture and Mattresses
My Boyfriend, just told me he was schleduled for a 4p pick up in Park Chester, he told driver when they arrived hes coming down hes disabled and had to bring luggage and his self with Rolater(walker) down.He gets down stairs driver calls him and says their back at office, they close at 5p.so they had to leave. Site says 6pYou mean to tell me you could not call him to see where he was, or tell him your leaving!!!!This is totally unacceptable and I will be reporting this location to Corporate and handicaps ADA.o much for celebrating our Anniversary today. My Enterprise in Philly and South NJ, would have never done anything like this.That star should be green, for how sick and upset you have made my Sweetheart.
Service was quick and non expensive. 3 stars though for getting a dirty smelly car. Seriously the moment I got in it smelled like ass. It was the only car in the fleet.
Not a good experience. I left my snow shovel in the car I called back to get it and NO ONE saw it. Terrible. Very bad business. Glad it was anything if more value. Terrible!!!! What wont they steal !!!! ????
I called in the morning to reserve a sedan with satellite radio and was quoted a price of $34.00. When I went to pick up a car at 2:30 in the afternoon I was told they had none available and that when they do get one the price will be 49.00 and some cents plus tax. They finally delivered me a car that was a crossover not a sedan and no satellite radio.Bad, very bad!!
Representatives come out they greet you sign you in and within no time your car is ready clean washed and ready to go and returning is also a snap
It was a good experience. They had the choice of car reserved for me with no problem. I would definitely use them again.
I wanted to say, employee Jesus from Eastchester was excellent. His customer service and his hospitality was warm and very welcoming at enterprise. Thank you Jesus and the staff st Eastchester
This place wouldve gotten five stars if a couple of employees hadnt misinformed me about the deposit policies. Other than, great service. Great price.
Despite my reservation, it was first come, first serve without any line. People were standing around scatterly for an hour without any instructions from management. When the lady started taking customer, she took people who came an hour after me and told me to get on the line.
They will never pick the phone to answer your call. When I got there they told me I have to call to make a reservation. You better off with another company or at least go to the Fordham one.
Great people. Nice clean car. Wonderful experience. Easy rental and easier return. I’ll be back as needed.
Their rates are fare and reasonable with nice considerate staff to help expedite your rental. Totally satisfied.
Eccellent sevice and customer care. Best to pre register. My rental had a slight smell of smoke. Manager was able to upgrade me.
The customer service at the Eastchester location is excellent the staff there are 100% I would recommend anybody to that location just because the people there are excellent but overall Enterprise Doesn’t give discounts to people that keep ranting Enterprise go up on the prices I just think it’s inconsiderate and an inconvenience and unfair that if a person rents more than once tShould get a discount but enterpriset don’t get any kind of discount so again I only will tell somebody about this location just because they wanna rent a car and they have excellent customer care service there but overall I would never recommend anybody to rent from enterprise because they do not give any discounts I rent a car from y’all about 3 to 4 times and I couldn’t get no kind of discount.
Great customer service, great car selection, amazing experience each time Ive rented from them. I highly recommend them
Smooth and fast picking and dropping off. Even though I had an issue with the vehicle, it was resolved immediately. Always a pleasure dealing with Keana. Shes awesome!
Reservations don’t mean anything here. This facility is horribly run. They currently don’t even have cars as I stand here waiting in their garage and no one knows when they will. This place is sketchy
Always great speedy service !Great cars especially when they upgrade .Will always look forward to my next rental with enterprise.Keep up the great service guys!!!!!
Satisfying to say the least, it was my first experience renting from Enterprise. The car was satisfactory, I wanted a reliable car and so it was I got to my destination and back without incidence
Great service! Picked up and dropped off the rental car with ease!
Staff very professional they help best they can . Making sure you are satisfied.
Total reviews rating 3.9
199 Reviews for Enterprise Rent-A-Car 2023:
Review №1
2022-02-26The Team over at the Bronx Eastchester Enterprise location were great! They were able to accommodate my rental needs quickly and efficiently! They have excellent customer service and will answer all your rental questions. The car was clean and sanitized when I picked it up, these days that’s very important. I appreciate the attention to detail shown by the Eastchester team!
Review №2
2022-02-03I have used this location multiple times over the years and just returned my latest rental car after my car had to go into the shop. I have always found the people who work here to be responsive, courteous and gave me the exact vehicle I want. The facility is clean and distanced and the staff use iPad like devices to get you in and out. When I needed to extend the reservation because my car was not done yet they did so seamlessly and dealt directly with my insurance to cover payment. I will definitely us them again!
Review №3
2022-01-06The service was AMAZING, the team and chris the Manager were extremely helpful and patient with me especially with the fact that I am a young driver recently licensed. They gave me the opportunity to prove others that I indeed know what I am doing. Thank you for all youve done for me and Ill make sure to come back if Im ever in need of a rental. Keep up the great work!
Review №4
2022-03-26This place is great. Chris the manager is awesome and so is the whole staff that works there. They were so courteous and friendly. They made it so easy to get the car and they gave me the car I wanted. I highly recommend this place
Review №5
2022-03-02Insurance company paid for a rental while my car was getting repaired and assigned me this location. The car was given to me with a quarter tank of gas. About a week in, several maintenance lights came on. One morning, I couldn’t start the car because the battery was completely dead, even though no lights were left on. I called and they sent over AAA to jumpstart it, they took about an hour to get there, then charged me $55 for the service. I also told the agent about the maintenance lights and there was no follow up about a replacement rental. This was my first rental car experience and likely my worst.
Review №6
2022-01-03We got a Buick SUV. I never felt so secure being in a vehicle in a long time. My wife and kids were super comfortable and relaxed. The kids had access to wifi and USB ports, our GPS gave us access to listen to music while giving us directions on the expressway. It was so spacious that I was also able to bring my brother, his daughter and my nephew back with us, along with their luggage and still have a comfortable ride back. I know for a fact that I will be using the Enterprise on Morris Park and Eastchester in The Bronx. We dropped the SUV at 8am this morning and felt as if we were leaving our personal vehicle behind. I was sceptical about Enterprise at first but I stand corrected. I read some negative reviews; but everything was perfect from the representative who handled us to the vehicle we got, our trip and security. I will be using Enterprise again and referring it to others. Thank you for a great service.
Review №7
2022-06-17Don’t rent your car in this spot the service is horrible they racist and is this kind of. Company that is happy to collect money from a transaction but not to accept responsibility when things go wrong
Review №8
2022-05-13Wow very disappointed with the service at this location. Took almost an half an hour to be even assisted, to be then told I am going to have to wait for a car to be available. What is the point of making a RESERVATION THEN!!!!!!!
Review №9
2022-05-26I’ve been trying to contact their office almost all day after picking up my rental vehicle, to inform them about an insurance change. I got no answer each time after spending massive amount of time on hold.
Review №10
2022-05-10I love this location. All the employees are super nice and helpful and they are open on Sundays which is so convenient for me!!!! This is my go to location for rentals and I will continue to come here!!