Erie Materials in Marcy

Review №1

2021-11-25

I am grateful to meet Mitch after a few calls looking for help with a broken thermal window. Mitch took care of the entire warranty process excellently. Was my pleasure to work with him!

Review №2

2022-06-28

Professional and knowledgeable staff. Vast amounts of in stock products.

Review №3

2021-06-11

Our initial visit to the showroom last August was very disappointing, the unwelcome feeling we got may have been due to covid at the time, not sure? We have decided to go with Erie for our siding and accessories, and the salesman we now have is very helpful and polite. Looking forward to the project and finished product!!

Review №4

2020-07-20

Most of the time the counter sales people are pleasant and helpful, but once in awhile like today you will get one that is rude and makes you feel as though you are bothering them. When I offered to show pictures of the items I had previously purchased I got a reply were not there yet. Well we never got there either. My advice to that one is get a job where you are not dealing with the public. In the future if this counter person is going to wait on me I will decline and wait for the next available one no matterWell we long I have to wait.

Review №5

2021-04-28

Was disappointed they could not lend us a sample shingle to bring to the house to see how it would look. We bought the roofing there anyways We were told to clear our garage and they would put the material in there. When it arrived they only had a fork lift and no pallet jack so the materials are sitting out in our driveway So far the experience is not as expected.

Review №6

2019-10-14

I have had experience with their vinyl windows for my home and the business I work at. Both have been extremely poor from the point of customer service and quality!9 of the windows I purchased and had installed in my home ended up losing their seal and the company has been sidestepping total replacement of the defective windows for years now...even tho my contractor has repeatedly tried to have them replaced. It seems to me if the product is clearly defective, the company should stand behind them and replace them rather than saying we will send you the glass and you arrange to have the old glass taken out and replaced! What kind of customer service is that? I am ready to put a sign outside my home on a main highway stating just how poor the service was. I have to say I found Comfort Windows much more customer service oriented.I would expect contact from Erie upper management and/or owners to rectify this situation by replacing the defective window both at my place of work AND my home!I plan to take pictures of the windows that have become cloudy and terrible to look at so others can see what to expect.

Review №7

2022-03-27

Nice show room, helpful help.

Review №8

2020-07-24

Bought windows and sliding door here several years back from recommendation of a window installer, great place to be aware off, great quality and price

Review №9

2020-03-05

Met with Bill Miller today who was very patient & knowledgeable in allowing me to make the proper decisions that worked for me.

Review №10

2018-11-22

Got some skirting.The workers helped me shrink wrap it n bundle it .good people good service