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Phone: +1 212-923-1200
Site: https://exotic-furniture.busines...
Related: furniture store closing 
Opening hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:11AM–6PM
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Total reviews rating 3.8

199 Reviews for Exotic furniture 2023:

Review №1


So i bought this bedroom set paid 450 for a delivery since were 3hr away we chose that since they also do the installation. They told us in a week they do the delivery everything was fine till the day of the arrival they brought us a queen bed instead of a King which was what we originally bought. Also one of the dresser one leg came broken we told them about it and we been ignored going on a month now waiting for them sleeping on the floor and calling for more than 50x a day to see when is going to be the next delivery they keep pushing the date. also they just ignore the fact we told them about the dresser to see if they could fix it or change it so now we stuck with a broken dresser.

Review №2


First off she is extremely rude and does not give an exact hour for delivery after you paid your money. when calling the sales girl gets hostile and agitated never again go somewhere else .

Review №3


If I can give it a zero, I will have done it! DO NOT ORDER FROM HERE ITS A SCAM ! The people here will have you calling back and forward between AJ and Jorge. They stated I will get my furniture in three weeks and never arrived! always switching days and habitually lying. The incompetence of these people is unreal ! It’s been since 11/28/2020 and still nothing ! I ask for my refund and constantly lying that they will and still haven’t. Most importantly I visit the store with my child and they did not followed the COVID guild lines as the CDC direct!

Review №4


Worse place to purchase from, they have false advertisement online and do not deliver entire bedroom set as shown online. They steal your money and legit laugh in your face about it. These people took an entire month to deliver a bedroom set and gave 4 different delivery dates to not show up on the date provided aside from that they did not deliver the complete order as shown online only 2 out 4 pieces and when you call they say they will call you back but never do.The delivery people left all the boxes and a huge mess inside of the apartment and were extremely rude! It is very hard to communicate with this company. I DO NOT recommend purchasing from this company you are better off ordering from Wayfair! Please read reviews before purchasing from his awful place they take advantage of people!

Review №5


After I went to the store and ordered my couch, and didn’t get a call on the delivery date as expected, I came in here to read the reviews , I got a little anxious cause I thought I was going to have an issue or I had to wait more time to get what I ordered after I read some bad reviews, but thankfully everything went well, i placed an order on Sunday and my couch got delivered on Wednesday like we agreed! They actually called my fiancé and let him know the delivery was on the way, they called when they arrived, set everything up and left. I’m happy😊Price was great, quality is amazing and my couch is gorgeous!

Review №6


Everything went very smoothly from ordering, delivery and setup. I really couldnt ask for more. The most professional staff I ever dealt with. Thank you so much for furnishing my home with beautiful pieces. I so love our masters bedroom set . Cant wait to buy our next piece from you guys!

Review №7


Great customer service, beautiful furniture and fast delivery. Nadia is AMAZING! I went there for a new bedroom set & living room set and Nadia was extremely helpful and patient throughout the whole experience. She’s knowledgeable and gave me good suggestions. The furniture is delivered within 2-3 days and they assemble everything for you. I’m very satisfied with the service I received and will definitely go back to buy more. Thank you everyone at Exotic Furniture!!!!

Review №8


I’m going to start by letting everyone know the customer service was GREEEAAATTT.I went in to buy a bedroom set was promptly assisted.They made me feel comfortable and gave me my space so that I can make a choice, didn’t feel as if I was being pushed to make a purchase, showed me different options and was focused on my needs rather than making the sale.Everyone there is so down to earth that even the owner comes to help the buyers with delivery setup.I am beyond satisfied with my choice and even more appreciative of the great service I received.I would recommend this store to everyone hands down!!

Review №9


Stopped in to look for living room furniture(leather sectional sofa) and was thrilled by their customer service and offer to help me find something I really liked. When I finally found a piece but mentioned that I wished it was a different size and that Id like the chaise in a different position, they showed me catalogs where it could be done to my specifications. Really friendly ladies with great prices. I cant say enough good things about them.Their delivery was FAST. Like a few days kinda fast. And the guys who brought it in and set everything up for me were quick and courteous.Overall, Im super happy to have bought with them and will be going back for more!

Review №10


Honestly they take your order nicely but the moment your furnitures has to be deliver they always a problem which they never know what’s going on with the delivery guys. My products where supposed to be deliver on Thursday and I never got it , I call Friday they told me by the end of the day I’ll be receiving my furniture I fall at sleep at 12am and not even I call was recibe. Saturday I pass by the store they told me ooh your order is right know on the way go home that before 6 pm you will be receiving your order and again it was 1am and not even a call just to let me know that they couldn’t deliver my order. Monday I when again to the store and I told them to please canceled my order they told me they charge 35% and I told them why if I never receive my order and that’s was not my problem. This is incredible not even a God them call just to inform about delivery problems don’t go there “DOOO NOOOTTT GOOO THEREEE “.

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