Delivery
Yes
Exotic furniture in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
No
Phone: +1 212-923-1200
Site: https://exotic-furniture.busines...
Related: furniture store closing
Site: https://exotic-furniture.busines...
Related: furniture store closing
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
Comments (199)
I must say that customer service was superb.I went in to buy furniture for the first time and promptly greeted by Jorge.He wasn’t in a rush just for a sale, gave me multiple options and even helped me with my final choice.If that wasn’t all, the owner (I think his name was AJ) came to finalize the sale. He set it up with the staff on the spot about delivery.Needless to say, I am satisfied with my choice and even more appreciative of the great service I received.We all know how hectic and time consuming furniture shopping can be, but this store made it effortless.I would recommend this store to any and everyone. *Two thumbs way up*
Bad experience with this store. I bought a mirror and it came broken and they never changed it for me. Left me with a broken mirror. This store be jerking people for their money. They are scammers and fraud. Especially a worker call George. People be careful with this store. I dont recommend it to buy from them.
PLEASE PLEASE PLEASE... Do not buy anything here please guys they are 100% scammer they would mess up you credit also. They would make you do the run around, they give you broken furniture they would never bring you all they stuff that you get. Do not I REPEAT DO NOT BUY HERE THE HABIBI AND GEORGE THEY 100% scammer. If you want to to be in peace not have a headache for months don’t go here you would never get your stuff at all. Guys avoid this scammers they would also never answer phones or anything after you buy from them.
Never respond any emails, do not respond on IG neither. Called several times and never attend the phone and when they did they didn’t even asked for my name nor order #, they just told me yes your items will be delivered today and they didn’t even charged my account! 🤣 So how were they going to deliver? For free? Very unprofessional staff, system and company! Never will buy! I prefer Bobs even though they don’t have luxury furniture, at least I know my items will be well delivered and I will get an answer when I call.
I went into the store they greeted me, asks me what was I interested in, I asks a couple of questions abt theyre no money down procedure. They guide me through it, I was approved, I picked out the sofa I wanted, they even gave me a gift to take home that day, I told them when I wanted it delivered. They communication was great, they called me several times. They came, set it up with no problems, im in love with my sofa, and coffee table... my friends and family wants me to bring them to the store... great service, and great quality, I can honestly say.. thank you!
I purchased a bed and kitchen table in January and was greeted with good customer service and an easy going buying experience. What transpired thereafter is a cluster fu*k of a back and forth that has yet to end. Part of my bed basically broke and though it was a simple piece to replace it seemed no one from the store really wanted to come to our home to replace the faulty piece because it was not convenient for them to do so based on the location of our home. Initially, we were told that the store was not responsible for those types of requests and advised to call the loan department to fix the problem. The loan department stated that the store was indeed responsible. When I called back to tell the furniture store what I was told, they changed their tune and said they would come out to the house to drop off the piece we needed. My wife would call them back and forth for about 3 months. They never came. Finally, she speaks to the owner of the store who promises her that he would do everything he could in order to make us happy with our overall experience and to make up for the inconvenience of having slept on a broken bed for this whole time. The man gave her his word that he would personally deliver what was needed this past Wednesday. Mind you, his real concern and reason for having reached out to my wife in the first place was because she gave a negative review and he wanted her to remove it. Needless to say, we are still waiting for a representative to show up or call us with some sort of update. This was initially a great buying experience but if you dont live within a close enough delivery proximity from the store dont expect them to show up and help you out. I wouldnt be surprised if they kept stalling to see if I would go to the store for the pieces we needed. I would also be concerned with the level of honesty and integrity of the business as an attempt to buy off a customer for a positive response doesnt exactly show they have an interest in the individual customer and their needs. The business seems to care more about the volume of customers they receive as opposed to giving potential buyers and future customers a positive experience before AND after. Furthermore, Im personally not a fan of anyone who gives their word and reneges. Shows a complete lack of integrity and makes me not want to recommend anyone to purchase from this store.
SOOO TERRIBLE THIS IS THE MOST UNPROFESSIONAL COMPANY EVER!! FOR STARTERS THEY ONLY DELIVERED HALF OF MY ORDER AND ITS BEEN TWO WEEKS AND THE REST IS STILL NOT HERE. I PAID A $200 DELIVERY FEE AND HAD TO BRING UP BOXES MYSELF BECAUSE THEY ONLY SENT ONE DELIVERY MAN. DO NOT BUY THEY ONLY CARE ABOUT MONEY AND ARE SO UNRELIABLE!Just came to update my review and say that not only was my buying experience THE WORST but it hasn’t even been a year and my dining table had to get replaced (waited 3 months for that) and now my bed just randomly shattered last night in my sleep. Just do not buy from here.
Very unprofessional, we walked in and were ignored . Staff didnt have on masks,one guy was passed out on a display sofa sleeping. Prices were outrageous, and they didnt want to deliver to my house. Their Instagram fools you. Hole in the wall place, you choose furniture from a book. Beware... we decided to not order with them. So disappointing,waste of time.
DO NOT, and I mean DO NOT buy furniture from this place. The owner and staff are unreliable, unprofessional, and never ever pick up the phone at the store. They don’t have a website, and when you step foot in the store is just a small place with very little merchandise to show. You have to look thru a catalog to buy and that does not guarantee good quality. I had the unfortunate experience of spending a lot of money on furniture that broke 2 weeks later. The young lady mentioned we were cover under the store guarantee, and said she would send someone over to fix it. It’s been 3 months, and no one has come to fix anything. I call the store, the owner, the staff, no one can help. They give me an appointment time and never show up. So please do yourself a favor and do not buy from them unless you want a negative experience just as I have. At one point the owner had the odacity to say he was doing me a favor and that I needed to wait for one of his staff to come fix my furniture. Month 4 after broken furniture and I am now spending more money to hire someone to fix it.
I’m really disappointed. My bed frame was gorgeous but the mattress was bad quality. My couch delivery was a mess! Found 2 holes in my ottoman. Their customer service is horrible. They kept telling me they would come a certain day and never did until i threatned to return the furniture.
I can’t put a 0 but if I could I’d give it less that that. Unprofessional, after purchasing the furniture it never arrived and getting a refund is close to impossible DONT BUY HERE!! Protect your money.DO NOT BUY HERE!!
My wife and I always have a hard time with furniture shopping because of pushy salesman and expensive prices... But nadia (I think thats her name) was extremely helpful! She was very friendly and we got this sense that she was really trying to find a good deal for us. If what you want isnt in the store, dont worry because she has a bunch of catalogs so she can order anything online
The most dishonest people ever. I purchased a bethroon set and paid right upfront, they did not delivered one of the piece and I tried one month calling to get it back. They told me if I could go and pick it up myself after paying my delivery. Once there made me wait 3 hours sitting and finally they called me the cops.Do not spend your money here.
These is the most irresponsable place ive ever been to. Ordered a bedroom set paid cash IN FULL and the manager doesnt even respond, i have been calling him for 1 week straight 10x a day without him giving me a legit explanation as to why my set is not here yet when it was supposed to arrive days ago. Please look at the bad reviews those people arent lying i know it has alot of 5 star ratings but please listen to the bad rates instead. DONT RISK UR MONEY IF U SEE ALL THOSE BAD COMMENTS.
No le recomiendo este lugar a nadie. Son personas muy improfeccionales e inresponsable. Te hacen esperar por dias. para armar lo que ayas comprando. Horribles!I do not recommend this place to anyone. They are very unprofessional and irresponsible people. They make you wait for days. To put together what you are buying.
The owner AJ was very attentive He made myself and my husband feel very comfortable while helping us make choices on some items needed for our home. We traveled from Westchester New York and it truly was worth the time! As a business owner customer service is very important to hire employees that reflect what your business represents and made an excellent choice. The sales reps there where very kind and helpful like we where part of them. Definitely recomended
Order a mirror on Sunday and was charged a delivery fee for Monday delivery. That didn’t happen and after LITERALLY calling 50 times I got someone on the phone. They promised Tuesday delivery but that didn’t happen. I read all tbe reviews and it seems like this is a pattern for them and a SCAM. Do yourself a favor and DO NOT BUY ANYTHING from them. Is not worth the headache and the lack of customer service and unprofessionalism is OUTSTANDING. Will be going through Small Claims court and my lawyer to get my money back as they appear to be lie and fake delivery if you do a claim through your Bank. DO NOT PAY CASH AND ASK FOR RECEIPTS if you do yourself the disfavor and order from them. If anyone wants to be part of a lawsuit for being a victim of this business feel free to contact me.
Took 2 months to recieve my full order!!! Overpriced and horrible quality. I bought two chairs and the leather is peeling off. I have sat on them 3 times max since I got them. Ridiculous. Customer service is horrible.
Great customer service and amazing furniture. We placed our order Sunday and everything was delivered Tuesday. And you can’t bwat their prices!! Definitely will be purchasing from them again!
GREAT and SMOOTH experience. Lots of furniture to choose from. Thank you so much AJ and Nadia and the manager Jorge for taking such good care of us! We truly appreciate it! Definitely will come back to get more furniture!
They service is horrible !!!! Took 3 weeks to deliver my furniture , when I received my bedroom set the wood that holds it together was already Broken . When I complained they told me they were delivering another frame for me .Im still waiting 1month later ,they keep promising new dates ,then had the nerve to tell me to come pick it up because they have none to deliver it. I want my refund
The service in store was top notch, they were very helpful! Customer service and delivery was excellent. Not to mention the merchandise is stunning. I couldnt be happier! I will definitely be looking into future purchases.
WORST STORE AND SERVICE EVER!!! Please don’t purchase anything in this store, I bought a mirror table for Black Friday and i 3 months passed by and they never got me my merchandise!! I used to call every day to ask for my delivery date and they would say it’s coming tomorrow and yet it never got to the store. The customer service from that store is HORRIBLE! There is a salesman called George and he would scream and close the phone on me. It’s sad how they have a store like that open!
From the moment I walked in the store the staff was very welcoming. They have a huge selection for any budget. I purchased a beautiful bedroom set from Exotic furniture. I will be sure to go back for a new living room set
The worst place to get furniture. Two months of waiting. Delivery times are horrible and the people who deliver are rude and lazy. They leave all the garbage behind. Sales rep Nadia is a liar and scammer as everyone else in that store. Everything is just based on lies in that store. Promises after promises and no action. Communication and comprehension to these people dont exist in their lifes. They are very ignorant and uneducated. So I advise everyone not to bother with them at all. Waste of time and money!
Oh really? I never bought anything from you? You stole $1000 from me and never sent me anything I’m reporting you to the police because I have my receipts and you never sent me my furniture and I have been waiting since February! These people are scammers DO NOT shop here! They will steal your money, block you everywhere, and will not send you anything!! Most irresponsible “business”! Banks did give me finance but after I saw the horrible reviews of how those “finance companies” steal money from everyone I decided to not finance! How about you say the truth!
This place is a rip off. They are liars, they sold me a night table for 300$ when I decided to not pay extra for shipping when I got home and opened the box all the pieces were broken. I called them and told them what happened. They told me that I must speak to the manager, after waiting for a week the manager told me that they will not refund my money or replace my purchase. They are despicable DO NOT BUY ANYTHING IN THIS STORE!!!! SON UNOS LADRONES. Im calling the better business Bureau, consumer report and the news.
Bought a whole bedroom set paid in full cash and set to deliever on Wednesday, called the guy many times he doesnt even answer the phone. And when he does he says his going to get back to me. Very unprofessional. If I could give negative stars this place would get it. DONT BUY HERE.
I am looking to buy new furniture. I have attempted to connect with this business via Instagram, they never answer. After reading the reviews, I will find another furniture store to purchase from.
CAREFUL!!! The most irresponsible people in the world. I am waiting for the delivery of my furniture for a month, they have an employee called NADIA who is the most false and deceitful person in the world, play with your time and your money. After you pay they do not want to return the money or give you your furniture, they blocked me from their instagram page and from their phone so as not to return the money I paid. I will definitely denounce them as SCAM to the business bureau of the city of NY. After I wrote this review they returned a check for the amount I had paid them. Then the manager called me threatening to put the check as fraud if I did not erase this review, thank God I have proof of the messages he sent me and the recorded call with the threat of hacking my personal accounts. It seems that he forgot that the constitution of the United States is that of freedom of expression as a right. And of course i went to the police with the evidence in case something happens with my personal accounts.
“Ive purchased various pieces from exotic furniture over the past two years and I always get an awesome deal. They also took out my aunts crazy old couch and replaced with the new couch that we purchased from Best.
I came into the store a while back because I needed a boxspring. The encounter I had with AJ persuaded me into cancelling a sofa order I had with other place. I didn’t see any I liked in the store but he managed to find one online for me, my husband and I are sitting on it now and we love it. He’s a very patient and clever man. If you see Aj you’re in good hands.
DO NOT BUY FROM HERE. If I could give them 0 stars I would. I purchased this beautiful bed from them and it BROKEN as soon as the moving men left. All I did was sit on it......IM ONLY 110 lbs... The cheap frame on the bottom cracked into pieces. The cubbies on the side of the bed frame that are supposed to open up are stuck. The ones on the side do not go up higher than a 30 degree angle and the largest one in the front doesnt even open without it sounding like it is starting to break.PLEASE thoroughly inspect the furniture before you sign off on anything. The moving men didnt arrive until about 9PM and I was exhausted by the time they arrived. I didnt bother call them because they were just going to bring me back more of this CHEAP furniture. PLEASE SAVE YOUR MONEY and dont be fooled like I was. 1,000 wasted !!! SHOP ELSEWHERE
Good price, but horrible HORRIBLE customer service! They gave me a time for receiving my furniture and its been a month and I have not received it, even when I payed in full. This furniture store is way too irresponsible!
This is my 1st time at Exotic Furniture and my experience was awesome. I got 3 pieces and they were for a great price and veey stylish. AJ and George were very nice, professional, and fast. I recommend anyone to purchase feom here.
I dont reccomend this place. Save yourself the headache. Delays on Deliveries price changes bad customer service just bad all around. Very dishonest. EVery one who is saying the opposite is completely lying. Period Jorge is there salesperson he is the worst person ever
This place is the BESTTTT!! They have good customer service, the people there are so hardworking and they are really friendly people. All of my family has gotten their furniture here and they don’t have any complaints, i really recommend
DO NOT LET THESE THIEVES FOOL YOU LIKE THEY DID TO ME!!!! I wish to have the choice of giving 0 stars to these thieves... All a bunch of liars, scammers and thieves.... Nadia one of the sell persons, Gorge the manager and the owner AJ are all thieves!!! I ordered a bed for 1,750 which I never got... after 3 months of waiting time and false promises I never got my bed... in the meantime I fell in the trap of accepting a loaner bed since I had no bed to sleep on abd they knew this... the credit card they opened for me paid in full to them... they expect me to continue paying for the bed I never received... they made false promises and false delivery dates .. I signed for the loaner bed and now they are claiming it was the 1,750 bed that was delivered... the loaner bed is worth no more than 500 dollars... this case is under investigation ... these people are scammers!!!!
Always a great experience -- from the salesperson on the floor, right on down the line to the fellow who does repairs for warranty! Ill never buy furniture anywhere else. To be a small store but huge selection.
The customer service here is amazing. My fiancé and I were looking for furniture for our new small apt. and found their page on Instagram. We are so happy we did! Rep. AJ listened to our needs and found us furniture for our taste right away. Showed us items in the store, in a paper catalog, and online. Gave us an unbeatable price for a whole bedroom set, a second bed and a sectional couch that could not be matched anywhere else. Another store was asking $400 more for the same sectional. Our furniture was delivered and assembled the very NEXT DAY. Our sectional was too big for our buildings hallways/staircase, but AJ offered to switch for a diff. one or have someone disassemble to bring it up. The guy who AJ sent cut/dissembled, reassembled, and reupholstered the sectional within an hr and a half. This store made our furniture shopping process way less stressful than expected. Def. recommend this place!
Very BAD quality and horrible customer service. I’m still waiting for them to come and fix my sofa that is supposed to have “1 year warranty “. Don’t trust them at all. Please read the reviews. George, the manager and the owner are so irresponsible. (BTW the hate bad reviews but they work for the worst) DON’T WASTE YOUR MONEY!
I would give this place zero stars if I could. I have never experienced such unprofessionalism in my life. I called at 1:34pm to ask for pricing on a few pieces and was told to send pictures to a whatsapp number. I did and never got an answer. I called the store about 6 times in the span of 2 hours hoping this person would finaly send me the pricing information and every single time he answered he said yes yes I will send it but never did. At 5pm, 4 1/2 hours later he finaly got tired of me calling and left the store phone off the hook so I wouldn’t call him anymore. After reading the horrible reviews and experiencing this awful customer service I am convinced I have no interest in purchasing anything from this establishment and I advice anyone thinking about it to refrain from it. This is by far the most unprofessional establishment I have ever encountered and I hope no one else has to experience this.
DONT TRUST THESE PEOPLE. Bought a bed, had numberous problems with delivery, made fake promises. I actually threw out my bed because I believed that the bed would be delivered the day I was told. Bed never came and no one ever called. They wanted me to give me a loaner bed (be careful this is a scam) I refused it. Finally after another false delivery date I decided to cancel my order and get my money back. Unprofessional and untrustworthy!!!!!
Absolutely horrible service DO NOT ORDER from these people. They are scammers !!!!!! They won’t even give your furniture to you !!! If I could give 0 stars I would !
The worst experience I have had as a client of a place has been with these people, irresponsible and lack of word, besides that you have to walk behind them to give you a service and deliver the goods, because nobody answers or gives you an answer, then to talk about something, it turns out that later they say that this is not what I coordinate, they speak badly and even the phone closes you. If you are going to buy some furniture that is not in this furniture store, I do not recommend it even for a chair.
Omg so in love with this place i got my delivery the same day all. I was a little worry about chosing items from books but they offer me the delivery for the same day and that i have the option to change it if i didnt like it but im in love everything looks great an is a good quality. Normaly when you look on books you have to wait but they have almost everything in their wherehouse. I recomend this place a 100%
Aj and his staff were very nice and tried to accommodate our every need were a young couple and just moved to our place and needed to furnish our house to make it a home. but of course for the best prices and with our look and their amazing different styles they offer you won’t be disappointed ! Come to exoctic furniture
I have tried to reach them via text, call, and DM and they just leave me on seen! Is my money not worth your time? I left a comment under their picture about not answering my texts/calls/DMs and they just deleted it. BAD CUSTOMER SERVICE!!
I went to this location to buy my bedroom set. I was helped by Nadia who was very helpful, courteous, friendly and very knowledgeable of the items being sold in the store. I would definitely recommend Exotic Furniture to my friends and family.
Was contemplating buying furniture from here but due to the fact majority of the good reviews are from bots I’ll pass. You guys are scammers and are paying people to write good reviews.... It may be an actual store but you guys are not sending out furniture.
Love the store the staff is friendly and the funiture ia beautiful. They are very accommodating and prices you can’t beat. I bought several pieces and would recommend to friends and family. Absolutely amazing experience!!
Just love everything they have their service and their furniture the money is worth it and everything is gorgeous..... ive been there plenty of times and can’t get over my furniture simply comfortable and cute
Exotic furniture is THE place to go! AJ is literally the best and makes the process super easy! I couldn’t be happier with my purchase and the quality! So happy I chose to shop here! Thank you guys so so much!!!
I went to this location to buy my bedroom set. I was helped by a nice girl who was very helpful, courteous, friendly and very knowledgeable of the items being sold in the store. I would definitely recommend to my friends and family.
I order 2 bedroom sets from them, on the day of the delivery I only received 1 set. I am waiting 2 months and still haven’t received the second set. They can’t give me a straight answer when I will get the second set.
I love this place. The people there are very friendly and the delivery guys are awesome. They leave everything clean and are punctual. I highly recommend this place. They made my dream of my pink house come true. -Yadira Tejada
FrAUD! Bad service. Very unprofessional. They just care about you buying stuff from them but if you have any problem (it doesn’t matter how simple it is) they really don’t care. They gave me 3 appointment to fix something for my living room set and I’m still waiting for them even though they “confirmed. They just play around with innocence people.
I will never order from them they don’t answer your call to get a refund after there furniture delay then when they do pick up your phone call they still won’t give you a refund
I bought in this store, and everything I chose was of very good quality, I just went to buy a sofa and ended up spending almost 6 thousand dollars 😂😂😂 I bought bed, fireplace, bar, mirrors, paintings and many other things .. I made the delivery to Boston and I recommend this furniture store 💪🏻
Received help immediately from a very helpful sales rep! Purchased item and set up delivery all within 20 minutes! Highly recommend! Courteous and kind.
These guys are very very unprofessional I’ll be waiting for a month now to get the furniture fixed and to bring the right mirror and I’m going to have to go back to New York City to do it myself because these guys are very on reliable and unprofessional there no good whatsoever they don’t answer the phone when they answer the phone is when they feel like it.
The selection process was great. The salesperson was wonderful. And, they delivered my furniture to Boston. I would purchase again, in a second.
The best customer services I bought a bedroom set and a dinning table it was delivered the second day I went to another furniture store the was charging me more money exotic furniture gave me a way better price the best store in nyc I well send you all my family and friends
This place is the biggest scam. hundreds of dollars only to have them ignore calls and didn’t refund me even though i never received the furniture. they wasted my time and money. never again.
Nadia was very help she is a great sales person and Jorge is the best manager I dealt with. They have great customer service and are very knowledgeable about their products.
Very good service AJ helped me and took his time and when i got the furniture it was amazing the best store in nyc thank you guys ill be back with my sister i recommend every one to shop exotic furniture
Worst custormer service ! Liers i been waiting 3 weeks for an order and never got it , when to the store for a refund and they didnt want to give it to me , gave me a check at the end ! They got me waiting 3 weeks telling me the stuff was on the truck and they were just lying telling oh tomorrow for sure and never got my mirror and table ...
This place has the best furniture. & the people that work here are the best. there’s great customer service as well. thank you jorge for everything !!
The products are flashy but 3rd class. I wouldnt recommend this place if you want You want the product to last more than 2-3months.
***read the reviews of the people not receiving their furniture*** BE AWARE this store is a scam. They did not send me my order its been over a month going on 2 month! Still no furniture. When you call they barely answer their phones, they ask for you to call back in 20 min . They will play you silly STAY AWAY!!!!!!!!
I love this furniture store, they are the best on making your house to look stylish and modern. All of my furniture is from them, love their prices too.100% sastified.
I will never order from these ppl again there will deliver half of your bedroom set there the worst,,,I order 2 bedroom sets they deliver half of the bedroom set,,then never answer my calls worst place everrrrrrrr
This place has horrible customer service have been telling me for over a week they were going to deliver my furniture lying to me everyday telling me different times they are coming had me call out of work and all to never com George is very rude he doesn’t answer the phone cursed me out as well and the drivers are just as rude with nasty attitudes i would never recommend
I want to give no star to these guys. Worst customer Service , never delivered what they promised. After 60 days of an order placed with them, they fail to deliver. Do not buy from these guyz, its no worth the time you had to follow up and they dont even pick up your calls.
I bougth my new living room set in this place omg im in love the quality is and is so confy thanks God i listen to the sales rep i told them what i want and they gave me what i really need it. I cant wait to get my dinning set
They have beautiful furniture and amazing customer service. You receive your furniture in a couple of days and they set it up for you. My #1 go to furniture store from now on.
Best store in nyc!! You can get all you want innone place they dont rush you to buy and thats what I like the most i brougt pictures of my place and they help me set up everything the best way. Im a very Happy Customer. Thanks to all the staff everyone was very helpfull
Exotic furniture is the best glad I made my decision with them !!!!! Staff was very helpful and friendly the best furniture I have see I would recommend them to anyone ❤️❤️Arabic is the best !!!
The most irresponsible people in the world.!I bought a room set and a living room set, 1. the dresser arrived damaged, called so they could change it, they never changed it. 2. the living room set before the year are peeling and i called every day to change it the man always said Call me later again I even went to the store and he told me to call him the next day.
Best quality furniture and at great prices. Everyone was so helpful and I love Every piece I got! Thanks guys!
Very good customer service and fast delivery with very good prices i got the package deal for $1499 while in other stores was chargeing me $3500 love you exotic
These good reviews must be fake BEWARE they scammed and robbed my dad for 3k never got furniture!!! Now trying to figure out how to get $$$ back !
That personal working there very professional and very nice things.The customer service representatives were very nice and helpful, a lot of great looking merchandise to choose from.
When into the store Wednesday got a very nice bed set delivered to Long Island Ny by Thursday... Aj is the guy, he is a man of his word!!! Thanks!!!!
They are literally a fraud the owner tells you one price and the workers try and give it too you for 2-3 hundred more and they never answer the phone and the furniture isn’t in good condition either plus if u reserve something they sell it and don’t care about anything worst furniture store employees ever !
Exotic furniture has the most beautiful things I must say due to taxes things were a little busy but they managed to male my purchase arrived as promised thank you arabe for helping me and making sure I received my purchase
Its cool. Dont expect to see much furniture at the location, you will be looking through the catalog.
They are advertising falsely on social media. No response no follow ups as promised. I will go to wayfair to purchase these same items with real service and people.
They never gave me my merchandise and ruin my credit, and insulted me when I called them to ask about the furniture I ordered.
Aj is the best guy!! Go get your furniture from EXOTIC FURNITURE !!!!!! I promise you it will be worth it! Thank You so much for the great experience! They are the best!
Great Customer Service, Fast Delivery Just Overall Amazing Service! Go to Exotic Furniture ASAP!! Theres no better place!
The best furniture store I bought a bedroom set and came fast and the sales rep was very nice
Amazing prices! And great customer service. Their furniture is very modern.
FRAUD FRAUD FRAUD......DO YOURSELF A FAVOR AND DO NOT BUY ANYTHING FROM THEM.....WENT THERE ON A SUNDAY AND THEY CLAIMED MY DINNING ROOM SET WOULD BE DELIVERED THE WEDNESDAY......NEVER HEARD FROM THEM CALLED FOR 2 WEEKS NO ANSWER NO CALL NO NOTHING.....MADE A CLAIM THRU MY BANK AND THEY HAD THE AUDACITY TO TELL THE BANK THEY DELIVERED MY FURNITURE AND EVEN SIGNED PAPERWORK STATING I RECIVED IT :/ LITTLE DO THEY KNOW I HAVE CAMERAS!!!!! WAITING ON THE SO CALLED DELIVERY DATE SO I CAN PULL THE FOOTAGE....SMALL CLAIMS HERE I COME!!!!!!!
Good customer service the best furniture fast delivery and VERY GOOD QUALITY I RECOMMEND EVERYONE TO SHOP AT EXOTIC FURNITURE ask for AJ
Excellent customer service! Fast delivery and awesome staff! Would definitely recommend this store.
The best store ever best serives love the furniture thanks to aj he helped me out and sent it me the furniture next day if you want furniture go to exotic furniture ask for aj the best store in nyc
Wonderful customer service, fast delivery and very nice and awesome staff! Would definitely recommend this place.
Worst place ever don’t spent your time and money here! My sister bought a bedroom set and they never delivered all the piece
They are very irresponsible dont trust this people they lie they havent deliver my dresser and we bough it 2 months ago they always making up an excuse. they are very dishonest lier irresponsable people the worst !!!!
Very good quality and best customer service. Furnished my whole house, couldn’t be happier!
I love this place ; You find everything you are looking for ; the best staff ; the best prices ... exotic furniture the best
Customer service rep was very helpful, I thought they would of been expensive but I got great peices at a very good price and it was top quality
Omg I love this place the furniture is amazing and stylish. Will definitely order from here again.
Very helpful .. helped me find a bedroom set I loved and could afford ... got me set in about 4days I absolutely love it ... Iwill be referring my friends and family
Excellent and courteous staff...Thank you Nadia for all your patience as well as attention to detail to make sure I was able to find exactly what I was looking for!1
The selection is really good, the prices were good too. Nice people. Good service overall.
Great customer service he treated me so nice !! Im very satisfied
Never been here wanted furniture from here but I see that they are scammers thank god for reviews
I bougth my room set here and everyone who comes to my house is in love I can recommend excellent attention and quality in their articles😍😍
The best furniture store good services people there are amazing
Really nice peopleGood customer serviceBeautiful furniture
Very nice furniture. Good service. Excelente delivery.
The best place ever and fast delivery good furniture
This is the best place I ever been they made me fill like family I most definitely will go back
The most exotic of NY I recommend them all for a return to the store
Jorge doesn’t answer the phone and charged more than was suppose to on the mattress!!
I would definitely recommend Exotic Furniture to my friends and family.
My experience was fantastic, excellent price and service.
Very good customer service fast delivery
Dont shop there. Youll be sorry....
Very good customer service fast delivery
Worst place scammers really bad with delivery.
Good customer service fast delivery
Awsome service by aj never a fails !!!!!
The best of new york and very good prices
Great experience wonderful stuff and great service
These people are thieves and liars dont do business with them
The best furniture store in ny
It’s an absolute scam.
Very good
The worst company in ny.
The best
Great staffs and service!!!
The best furniture in NY
Best store in NYC !!!!
❤️
Great place and service
It was not what I expected
Everything is cute
I Loved it
The best furniture
I am so grateful to Exotic furniture. They gave me a 3-hour delivery and my order arrived in excellent condition, the table had arrived a little broken and Patricia quickly changed it for me and sent me a new one the next day. If they let me Ill give it more stars
The worst furniture in the US, the owner is a thief, he charged me 1,674 for a merchandise that I never took to my house, I went to the furniture to get my money back and he always has a story, I have almost 2 months in this of suggestion, he advised the people who do not go there that man is a thief does not even want to face me.
There should be an option to NOT put a single star, if you like to be SCAMMED this is your best option, and if you think that you are going to solve something by talking to the owner because you are wrong, I have been waiting for my dining room since September for which I paid 1,500 dollars And this is the date that I still do not have my dining room and the store (ONLY when I go in person because they do not answer the phone) he is not able to tell me things clearly, first a relaxation with the shipment and then my table broke, promising and promising and never delivering. They are SCAMMERS and IRRESPONSIBLE playing with peoples time and money.
Super bad service I bought a sofa a vanity and the mirror of the vanity they made me the derivery they gave me the bad mirror I waited more than a month for them to bring me back and I still made a package for a large mirror and they gave me a small one and still made they dont want to change it
Terrible experience! They never get back to you and delivered the wrong dining table. Made promises to exchange for months. These people are whatMost irresponsible in the world. They are terrible. Anti professional and never take a call and they cheated on me with a table that was not.
I bought two bedroom sets that never came to me complete and Mr. Jorge never answered my calls, my messages are more I think they even block my phone to not receive my calls !! Three months have passed and I am still waiting for an answer !! My worst experiencePlease if you read this dont fall for that trap because you would lose your money
They are irrelevant and you have more than two weeks with me tomorrow and tomorrow and they did not finish handing me two chairs of a dining set that I bought that they gave me incomplete. Every day they have a different excuse. Jorge the seller of them who is in the store is a liar and inrresposable.
I AM TOTALLY IN LOVE WITH THIS FURNITURE.THEY HAVE ALL THE FURNITURA PIECES OF MY LIKE, ESPECIALLY THE COLOR PINK WHICH IS MY FAVORITE COLOR.WHEN I GO SHOPPING I WANT TO SEE IF I GET A SPECIAL ROOM GAME / ROOM GAME PACKAGE /AND DINING IN PINK.FROM CONEY ISLAND IN BROOKLYNAND ALSO FROM NEW HAVEN CONNECTICUT, I WISH YOU MUCH SUCCESS AND BLESSINGSTO THE OWNERS.
Do not buy here it takes 3 months to send you your delivery and they leave it at the door they charge you for arming it and uploading it to your apartment and they do not do it. they speak LIE I repeat do not waste your time or money that store PAYS PEOPLE TO PAY good REVIEW they rob you and do not comply with the WARNING deals they are thieves disguised as a store they never have what one is going to buy in the store
Good service and everything of good quality I am in love with my furniture and dining room thanks for everything and I am from LAWRENCE MA .. and they sent me my delivery Aki and everything arrived perfect 👌🏼😊🥰 thank you exotic furniture you are the best 😉
THE BEST CUSTOMER SERVICE! FAST DELIVERY GREAT PRICES AND COMMUNICATION SKILLS VERY GOOD! DECORATED MY FULL HOUSE AND EVERYTHING WERE BEAUTIFUL AND ONLY ONE PIECE! WE WILL BUY AND RECOMMEND THE FURNITURE OF THE EXOTIC FURNITURE
I bought a set of my room together with my husband 4 months ago and they brought them to my house incomplete and broken, the bank wants to continue charging us and they do not answer for their irresponsibility, never buy here, the seller sells you and then he goes crazy
I crossed the store and saw a room game that I liked and I had to buy it at such a great price that they had it for me the next day in the morning my wife was in love I recommend it
I was the other and I was in love with so much beautiful merchandise that I had furnished my whole house with you and I saw very good prices are cheap and quality I recommend them
Good service excellent merchandise the employees treated me very well and the delivery or tell me the recommend congratulations
They never answered the phone three days ago I made an order personally and since yesterday I call and call and nothing because if they say two days for delivery at least they say it will not arrive on time. Im so disappointed 😕
The worst experience and the worst bad times I have had with this furniture store ... it has been 3 months that I wait for the things I buy ... apart from never answering the phone or the messages I do not receive any information about the things I buy ... ..I recommend that you better look for another alternative to make your purchases because this site really does not recommend you for being false people
The best store, with the best service, no type of inconvenience and on time, a store where you can find quality and offers, be delighted with the service of the manager Jorge, there is no doubt when it comes to furniture, EXOTIC FURNITURE is the best,
The finest and best quality merchandise, the best customer service and instant delivery! I recommend exotic furniture
The best customer service came to buy some furniture and end up buying a full house Jorge the best seller !!! Undoubtedly exotic the best store
Exotic merchandise, the finest and best quality, the best customer service and instant delivery! I recommend it exotic furniture
My experience is that a lousy service, they take the merchandise in half, it is still the time that the order has not been completed and the order has already been made for a month
Beautiful all the merchandise of good quality and excellent prices the best NY furniture store
Undoubtedly the most exotic and the best furniture of New York there is no comparison I recommend it
Waoo I was in love with my room game I loved everything about the store Ill be back soon for my furniture set I recommend it
Excellent quality of goods and the best prices in the market without a doubt I recommend them with closed eyes
Very good service I went to find a room and I wanted to take the room as well and excellent prices
Happy with my room and kitchen set, without doubts, the best store with the best quality furniture
I found everything very nice of good quality and good prices be delighted
I fell in love with the room game I bought they took me the other day I recommend them exotic furniture
Undoubtedly the best new york furniture store with the best prices and quality of merchandise
Enchanted with my room game very good prices I found everything excellent
Excellent service delivered on time the employees provide a good service the truth I liked continue to haci
A lot of quality merchandise excellent service and good prices I love
Exotic furniture the best service they treated me very well and very good prices
No responsibility, they are very liars and they do not have good customer service, I do not recommend it at all 👎
There is no better than exotic furniture is in love with furniture and others the best I recommend it
How many beautiful things in this store are delighted
The best n shop and the best quality best prices good deal and deliver on time
Excellent quality of the merchandise the finest and good service congratulations
I fell in love with my room game excellent quality and good prices
The best prices the best service and the best quality of excellent furniture
THE BEST CUSTOMER SERVICE! FAST DELIVERY GREAT PRICES AND COMMUNICATION SKILLS VERY GOOD! !
How much quality of merchandise I loved everything I recommend it
Very beautiful everything is delighted exotic furniture the best
Excellent everything and very beautiful furniture
I found everything excellent and the merchandise very beautiful
Total reviews rating 3.8
199 Reviews for Exotic furniture 2023:
Review №1
2022-03-17So i bought this bedroom set paid 450 for a delivery since were 3hr away we chose that since they also do the installation. They told us in a week they do the delivery everything was fine till the day of the arrival they brought us a queen bed instead of a King which was what we originally bought. Also one of the dresser one leg came broken we told them about it and we been ignored going on a month now waiting for them sleeping on the floor and calling for more than 50x a day to see when is going to be the next delivery they keep pushing the date. also they just ignore the fact we told them about the dresser to see if they could fix it or change it so now we stuck with a broken dresser.
Review №2
2021-09-27First off she is extremely rude and does not give an exact hour for delivery after you paid your money. when calling the sales girl gets hostile and agitated never again go somewhere else .
Review №3
2021-01-05If I can give it a zero, I will have done it! DO NOT ORDER FROM HERE ITS A SCAM ! The people here will have you calling back and forward between AJ and Jorge. They stated I will get my furniture in three weeks and never arrived! always switching days and habitually lying. The incompetence of these people is unreal ! It’s been since 11/28/2020 and still nothing ! I ask for my refund and constantly lying that they will and still haven’t. Most importantly I visit the store with my child and they did not followed the COVID guild lines as the CDC direct!
Review №4
2020-03-02Worse place to purchase from, they have false advertisement online and do not deliver entire bedroom set as shown online. They steal your money and legit laugh in your face about it. These people took an entire month to deliver a bedroom set and gave 4 different delivery dates to not show up on the date provided aside from that they did not deliver the complete order as shown online only 2 out 4 pieces and when you call they say they will call you back but never do.The delivery people left all the boxes and a huge mess inside of the apartment and were extremely rude! It is very hard to communicate with this company. I DO NOT recommend purchasing from this company you are better off ordering from Wayfair! Please read reviews before purchasing from his awful place they take advantage of people!
Review №5
2019-10-10After I went to the store and ordered my couch, and didn’t get a call on the delivery date as expected, I came in here to read the reviews , I got a little anxious cause I thought I was going to have an issue or I had to wait more time to get what I ordered after I read some bad reviews, but thankfully everything went well, i placed an order on Sunday and my couch got delivered on Wednesday like we agreed! They actually called my fiancé and let him know the delivery was on the way, they called when they arrived, set everything up and left. I’m happy😊Price was great, quality is amazing and my couch is gorgeous!
Review №6
2019-03-06Everything went very smoothly from ordering, delivery and setup. I really couldnt ask for more. The most professional staff I ever dealt with. Thank you so much for furnishing my home with beautiful pieces. I so love our masters bedroom set . Cant wait to buy our next piece from you guys!
Review №7
2018-05-04Great customer service, beautiful furniture and fast delivery. Nadia is AMAZING! I went there for a new bedroom set & living room set and Nadia was extremely helpful and patient throughout the whole experience. She’s knowledgeable and gave me good suggestions. The furniture is delivered within 2-3 days and they assemble everything for you. I’m very satisfied with the service I received and will definitely go back to buy more. Thank you everyone at Exotic Furniture!!!!
Review №8
2018-09-08I’m going to start by letting everyone know the customer service was GREEEAAATTT.I went in to buy a bedroom set was promptly assisted.They made me feel comfortable and gave me my space so that I can make a choice, didn’t feel as if I was being pushed to make a purchase, showed me different options and was focused on my needs rather than making the sale.Everyone there is so down to earth that even the owner comes to help the buyers with delivery setup.I am beyond satisfied with my choice and even more appreciative of the great service I received.I would recommend this store to everyone hands down!!
Review №9
2018-10-10Stopped in to look for living room furniture(leather sectional sofa) and was thrilled by their customer service and offer to help me find something I really liked. When I finally found a piece but mentioned that I wished it was a different size and that Id like the chaise in a different position, they showed me catalogs where it could be done to my specifications. Really friendly ladies with great prices. I cant say enough good things about them.Their delivery was FAST. Like a few days kinda fast. And the guys who brought it in and set everything up for me were quick and courteous.Overall, Im super happy to have bought with them and will be going back for more!
Review №10
2021-03-15Honestly they take your order nicely but the moment your furnitures has to be deliver they always a problem which they never know what’s going on with the delivery guys. My products where supposed to be deliver on Thursday and I never got it , I call Friday they told me by the end of the day I’ll be receiving my furniture I fall at sleep at 12am and not even I call was recibe. Saturday I pass by the store they told me ooh your order is right know on the way go home that before 6 pm you will be receiving your order and again it was 1am and not even a call just to let me know that they couldn’t deliver my order. Monday I when again to the store and I told them to please canceled my order they told me they charge 35% and I told them why if I never receive my order and that’s was not my problem. This is incredible not even a God them call just to inform about delivery problems don’t go there “DOOO NOOOTTT GOOO THEREEE “.