Wheelchair-accessible entrance
Yes
Extra Space Storage in Bay Shore
Categories
Location on the map
Bay Shore, Suffolk County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 631-210-6603
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (189)
Amanda is amazing I was going to move to another facility but after dealing with her I decided to stay. Wonderful to work with and genuinely try’s to help address customers issues and concerns.
Ive rented many units in many states before. This IS ONE OF THE BEST.Only suggestion is they need more load carts, as they are in short supply for such a large property.
Place is clean ,workers are pleasant, they do a great job with public relations, very knowledgeable in their job. Keep up the good work guys!!!!
Excellent storage space. Staff are extremely helpful and knowledgeable.Super clean facility.
Best costumer service I ever had, 2 girls have a lot of patience with me and gave me all the details i needed!!! Recommend this location in Bayshore
Great place. Very clean. Never had any issues with bugs/mice. Easy accessibility & safe.We downsized from one unit to another. The young woman who helped us was wonderful. Answered all our questions. She was very friendly & professional.
Process was very easy going. Assistant manager Amanda show me multiple Units to me until I saw the one that I exactly needed. Walking through the building I can see the area and isle were very clean. She also show me how to used my entry code and explain everything to me with no rush. Absolutely amazing 5/5 definitely will recommend this location to anyone.
I have been with Extra Space Storage for some years and liked the accessibility and convenience of the unit I had. When I moved, I needed to relocate my storage space. Desarie, Manager and Amanda, Assistant Manager of the BayShore location were so helpful to address all of my needs and make the transition seamless. I have always appreciated the wonderful customer service from Extra Space Storage but this experience was exceptional. Thank you so much! A lifelong client!!!
From start to finish this has been a very smooth experience. Amanda & Desarie have gone over & above to accommodate our needs. Because of our shelving units, the first unit didn’t meet our needs & these women went out of there way to move our unit to a suitable dimensions.EXTRA Clean
Very respectful and sweet the worker there miss Amanda was very respectful and nice and cared very much about the extent of her job
Desiree the new manager at this facility was so kind and understanding! She took her time to review different options with my husband and I. The facility is clean and centrally located off of Fifth Avenue. Highly recommend!!!
Evelyn was very helpful and explained everything for my unit. I would recommend this place
Amanda was so helpful. I received great customer service setting up my unit and opening an account here.
Desarie the store manager was very helpful and nice. She really explained the monthly fee’s thoroughly i greatly appreciated it
Getting my unit was a quick process easy pay when needed help they were more and happy to help me overalls they are excellent
Desiree was very helpful explaining everything concerning the cost also helping which setting up the account. She is an angel.
Overpriced for a storage facility. Have gotten stuck inside where the electronic system continues to default, causing the entry / exit gate to malfunction and not open. Theres only 1 way in and 1 way out. Horrible!!
The Storage Manager was kind , respectful and helpful . I was able to intake all information needed and no problems moving in . Thank you .
I had such a great experience with this location. The manager, Desiree, was professional and took the time to do her best in helping me with my situation. She was a pleasure to do business with and I will certainly continue to utilize this facility.
Amanda was absolutely amazing. She made the process of changing storage spaces easy.
I had this unit for less than a year and each visit was worse than the last. The building itself is filthy. The elevator will randomly not work. The worst part, is that they clearly have a rodent infestation. I went by one day to get something out of my unit and there was a dead mouse in there. The units are not fully enclosed and are subject to becoming infested. I did not feel safe bringing my stuff home after seeing this, resulting in a loss of money and property.
I had a wonderful experience dealing Desire and Amanda. They were fantastic and very helpful. I’ll definitely recommend this place to anyone. Best storage hands down
I would like to leave a 5-star review but I am not going to do so for the following reason: in one occasion i went to fix my stuff at the storage, when I realized it was more than 10 pm, I finished and when I wanted to leave the place with my car the gate was closed... I couldnt go out, there was a phone number in a sign and I called several times but no one answered. I had to leave my car inside the storage parking lot and climb the fence to jump into the street as if I were a common thief... I called an Uber to go to my house and the next day another Uber to pick up my car... now imagine if was a 70 year old lady, could she have jumped the fence?
I rented a storage unit here for a few months until I found a new apartment in NYC. From beginning to end my experience has been great and I have no complaints. They were very helpful and responsive in answering all my questions (Ive never rented a storage unit prior to this). They even adjusted my first bill so I wouldnt have to pay the full amount since I wasnt moving my stuff into the unit until a few days after my lease started. Before my move out day at the end of August, I mistakenly paid full price that would take me until the middle of September. They gave me a full refund without issue and then charged me the appropriate amount to reflect the time I was staying until my move out. They are very fair in their pricing and extremely helpful. I highly recommend using this storage facility.
The employees are so helpful and kind and took their time showing us all the different units to find what benefitted us most.
Amanda was so professional and helpful. She handled my concerns in a timely manner! Thank you!
I called about information for one of the units and the assistant manager Amanda was very pleasant and helpful.
Really nice and clean facility with accesible elevators and nice staff set me up fast and walked me right to my storage unit highly recommend them for all your storage needs!
The wonderful Ladies at the Bayshore location went above and beyond to help me with my account! I am a VERY pleased customer!
Desarie and Amanda were very helpful and professional! Very happy with my service! :)
The manager at this location miss Desiree is a charm and great customer service person always made my day
Staff there was very helpful and they are super nice people they fixed my problem fast with no issue
This place is awesome. I just got the boxes I needed and the customer service was great. Definitely recommend for all your storage and moving needs.
Desiree was a great help and assisted me with allMy questions and needs. She was knowledgeable and eager to knowledge.
Excellent experience ! John was pleasant and helped tremendously.
MY EXPERIENCE WAS VERY GOOD PROFESSIONALISM,CURTIOUS,UNDERSTANDING TO MY NEEDS GOD BLESSED
Amanda was great!!! Helped with pricing, will definitely be back
Manager of store at 5th Ave in Brentwood NY helped me find a smaller unit close to larger one I had. Needed to downsize. Was maybe 30 feet away on same floor. Was an easy process.Outside area very clean as well as inside.Prices at Extra Space is very competitive too..lowest one I found. Wish they would not raise prices after 6 months is the only negative but these places know you are not likely to move in and out to save money..is a lot of work. Went from $70 to $125. This is not due to manager but to the corporate office.Pleasant experience and would recommend that location
Pleasant experience, staff was professional and courteous, did not have to wait long. Definitely will be revisiting
The Manager at this facility was amazing and very helpful, I was thinking of moving to another facility but he was so accommodating that I decided to stay! Thank you Manny for all you help.
The best storage company. Bayshore location has an amazing store manager. If you need to store your things in a hurry, Extra Storage in Bayshore is the best.
I recently had to get a storage unit at this facility after I was forced to move out of my apartment because I was nearly killed by carbon monoxide poisoning. During my move into the unit I was very sick and I had nobody to help me. The staff was very friendly and knowledgeable. Upon realizing that my first choice of a unit was too small I was quickly able to get a larger unit pretty close to the original one. Unfortunately I had no help again and it took me literally an entire day to move my things into the larger unit. I was very happy with the second unit . I have a cleaning business and was able to fit all of my supplies into the unit with plenty of space remaining upon completion of the move. The next day I went to the Unit to load my truck with supplies for the days work, when I went into my unit there were roaches crawling everywhere. I DO NOT have roaches and I absolutely do not store food or anything like that in my unit. Not only are my cleaning business supplies in the unit but my personal items are stored there as well as my clothing ! My grandsons toys , blankets and clothing too. Now I can not stay remain a customer there. I didn’t plan on having to move and do not have the money to do this again. I have paid closeTo 350 on moving things from unit to unit. I now have nobody to help me again and need to get everything out of there. I will have to throw many things away now because I’m sure my things are going to be ruined by roaches. I don’t know who to speak to about this issue but I need to get my things out of there and I want my money back. Everything else at the facility was great but I CANNOT deal with roaches!!!!!
The girl on the counter is very nice 👍🏽
I had a great experience at the Bayshore, 5th Avenue office. The front desk staff were very professional; the maintenance worker Greg has the building very clean , he was very helpful in helping me choose a room to rent. I recommend this storage facility for anyone who needs to store their belongings.
This experience has so far (just started this rental) has been a great one. Gil to Daniel and Joanna are enthusiastic about their work, and were eager to accommodate my needs. They were patient with us and explained anything we didnt understand. I appreciate ANYONE, who knows their job function and its shows that they are GREAT at customer service. Hope we can and will continue in a good business relationship.....
Excellent customer service! Jazmín (manager) has made this a memorable experience. Highly recommend! The facility is very clean and the staff is extremely polite and accommodating. We are very comfortable storing our possessions here.
Easy in easy out - all around- from contract to.move in, to move out, to paying monthly, to ending contract. And best price! 100% done online. I’ll definitely use again. Perfect solution for temporary summer storage of Jeep hard top. The Bayshore, NY location was super clean and well kept.
I have had a shared storage unit at this site for over a year now and just changed to my own unit. The treatment by everyone has been professional and with respect. The grounds are always clean. The area where the units are is always clean.One thing I do not like is the lighting if you are in your unit for any length of time the lights will go out if there is no movement . This is not safe in my opinion. I think the lights should remain on as soon as you punch in to the gate until you leave. It would make the visit more pleasant instead of having to stop what you are doing to find the sensor to make the lights come back on. I would still recommend this Cube Smart to others but warn about the lighting if they are not already familiar.
Big and spacious loading area, clean and convenient..
AVOID! RATES STILL INCREASE DESPITE A GLOBAL PANDEMIC/ECONOMIC CRISIS-POOR CUSTOMER SERVICE-POORLY MANAGED SITE. I have had a storage unit with this facility for a few years. After calling numerous times and no one answering the phone, I called customer service to reach someone. They requested for the facility to call me back multiple times. They finally called me back and I requested for the rate to remain the same temporarily. they gave me a difficult time and stated a general manager would call me back. No one ever called me and I had to follow up myself three days later. They were unable to leave my rent the same. Very disappointing. No one answers the phone at the office, no one returns phone calls, you will be LOCKED in the facility after 10PM being forced to call 911 for real assistance, poorly managed site, sometimes there are no trolley carts for your items at the 1775 5th avenue Bayshore NY location, there are unprofessional signs addressing customers. Do your self a favor, AVOID and go elsewhere. I definitely will be taking my business elsewhere, where customers are appreciated and respected.
Desiree was very friendly and knowledgeable with the service she provided. Thank You Extra Space storage
Great experience.. very helpful staff Amanda, desarie were very knowledgeable and helpful
Cube Smart In Bayshore didn’t refund me ANY money after only 7 days! I changed my mind and never used the storage. SOME KIND OF MONEY SHOULD HAVE BEEN RETURNED TO ME. Like prorated? Nada. Zip. Zilch. I got nothing back. So I gifted the store $206.00
Customer Service is barely existent. Be warned they lock you in if your not out by 10pm and no one picks up the emergency number had to call cops to get us out. Would not recommend the prices are way too high and they changed price on me after only 5 months. I would not go there not worth the price for a storage, unit not even open 24 hours. During this whole pandemic nothing was offered to try to help people struggling. And the prices will keep going up once youre in there.
This is a very clean storage facility. A place where you can leave your belongings and have peace of mind knowing that the condition in which you brought them will be the same condition when you retrieve them. No pesky critters, no moldy smells, and no creepy crawlers. The personnel is informative, courteous and helpful.
We have had a good experience so far with the Bay Shore CubeSmart. Gil, the store manager, has been so helpful and accomodating. He goes above and beyond to make sure customers feel secure in their choice of storage unit, and he is always willing to patiently explain options. We could not be happier with his assistance thus far, and we are confident that this level of service will continue.
Desarie and Amanda is great people and help me with my and my brother needs great people would recommend this extra space location to anyone great people
The ladys at the Bayshore store are always pleasant an helpful...
What can I say I went there today to rent a unit the guy who helped us was wonderful and so helpful as well i’ve been to other storage around the area the prices are ridiculous and then they give us attitudeWhen we are trying to ask questions this place is the best I recommend them
Staff was confrontational when i signed up, unable to use works like please and thank you when asking customers to follow them around the facility. Also now that I have been there for a year: I was never contacted after reporting a break in to my RV.
Rented since july 2020, rate went up 30 dollars with no notice but was told a letter was mailed out. Mind you I have setup email only for everything. I went today amd saw that its now an extra space no longer cubesmart. Never got a notice for that either. Its a scam that should be outlawed
Very nice and clean Facility great customer communicationThe Manager JohnathanHe was great help me pick the right size.Storage..I will recommend anytime..👌👌👌👌
To Whom It May Concern At Cube Smart:The Staff Was Very Friendly And Very Professional.Especially, With Greetings With A Smile Eye Contact With A Hand Shake.I Will Recommend It; Especially How Clean And Very Sanitized The Storage Units And The Facility Are Very Well Kept.I give Them Five Stars.
If I could give a 10 star rating I would. I needed a last minute parking rental space and Gil went above and beyond to make that happen. He was very pleasant and kind. I did not have the necessary paperworks to complete the transaction and he went out of his way and drove me to get it. Huge huge huge help from Gil today. Thank you!!!
Wonderful place & staff , very professional & patient
After 3 years of my storage going up every 6 months someone cared enough to help me reduce my bill thank you
Good place, really cold inside during the winter but thats normal to maintain contents inside.
Store at your own risk !!! Our storage unit was robbed and all our valuables stolen and no recourse as video tapes from cameras are wiped . Despite there being security cams we can’t see who robbed all our stuff . Whoever robbed us had ample time to go through all our things and choose only the most valuable items .In response to the owners reply about contacting them for help . I have been in contact numerous times and no one even bothers to reply to me !
Ive never rented storage . The Assistant manager was very very helpful and the prices are reasonable
Place is always clutter and ordor free. Staff is real helpful and quick. An associate name Gil in particular had excellent customer service skills. I give the location 5 of 5 * in overall performance.
I had storage space in the 5th Ave Bayshore location and I want to say I was very pleased . Gil was very nice and very helpful with anything I needed. If I ever need to store anything again I would def come back to this location and I would recommend friends and family as well . I would have them ask for Gil as he was very helpful and very nice and made me feel comfortable.
I love this place. Its clean, and very accessible. I have a serious problem. It says climate controlled but you walk in and its freezing cold. How are we suppose to do anything in our unit if its so cold in here? Please put the heat on if were paying for climate controlled space.
Nice customers service . They are very helpful, I will recommend to anyone looking for a very reliable and secure storage .
Great customer service!. Way better than other storage places we’ve been to. If you are not sure about the whole process Mr Gil would be the best to assist you with everything.
Clean well lit facility. Only thing that isn’t great is the loading area gets easy congested but prices are great.
This is The Best custumer service i recive de
I have 3 units and they increased my monthly rates by 26%. How ridiculous is that? An extra $92 a month total. Crazy looney increases.
Really nice place and good promotions.
Everyone was very friendly and the storage facility was nice and clean. They accommodated me with choosing my unit. Everything went smooth with no issues!
I found the area, but for a moment though I was walking in circles. I know theres a map somewhere. So i can easily bring stuff directly to the unit...but overall I made a great choice Im happy.
Danni greeted us upon entering, walked us over to our cube spot and answered our questions. He was personable and efficient. Definitely pleased with our experience.
Gil the manager knows what he is talking about & explained & showed me what to do & how it all work. He is a great asset to your company. Very hard worker.
We were so happy to have found Cube Smart, staff was so friendly and helpful. Units were spotless and easy to find, and having access until 10pm is great.
I have a good experience with them.
Joanne the General manager at Cubesmart, in Bayshore on Fifth Avenue, went above and beyond to make sure I was completely satisfied with the unit I reserved. I highly recommend this storage facility. Thank you or everything!
Great customer service would rent again.
We have been very happy with the customer service at this location. Gil was so helpful on Sunday, answering all our questions in preparation for clearing out our unit. Thank you Gil!
I’m very upset 😡frustrated , not only once but twice I got stuck in there elevator. Going upstairs and down from my unit. I’m things on the second floor . And I need to use the elevator at times I have alot of things to move in or out of my unit . 2x elevator got me stuck inside. First time for 35 mins until help arrives 9/11 👮🏻♂️police . And last night again .😡 police arrived again. To help me out .
Everything about dealing with CubeSmart has been great.From signing up to the numerous visits i have made to load my unit i have had zero problems.The place is kept very clean and neat and everyone i have dealt with has been very helpful.
Very clean facility. Staff was very attentive and friendly. Prices are reasonable. Gib was the manager and was great. I would definately recommend them.
The staff was so helpful and very friendly. We looked around at a few different size units and they were all so clean and well maintained.
My aunt Blanca recently moved out and having Jazmin made the process delightful, it was a plus having a spanish speaker making my aunt comfortable.
The people working at cube smart were so helpful from the beginning of our reservations until we no longer needed storage.
The facility is brand new and VERY clean. I like that its temperature controlled. Customer service is also very nice. I’m glad I used this storage facility
Anytime I needed to speak to the staff someone responded in a timely manner and the hours of operation were perfect especially if you have a 9-5 job!
The prices for all these places are pretty much the same but I went through an experience here and I felt the people at this facility handle it very professionally and fairly. Thats why I rated a 4 at this time
Staff very nice ,patient. I recommend this place.
Nice place..professional people..lot of knowledge..and very explic on your questions
The 2nd time i rent from you guys the employee are very nice and professional, the place is really clean
People parking in my spot. People living in their cars with dogs in the back. I made my payment on time and the same day i sold my trailer and they told me its to late to refund me. BAD business.
Great company, look forward to doing more business with you.
Awesome facility. Staff is friendly and very upbeat. Amazing customer service. I would recommend this storage facility.
Clean place, secure, the employees are always nice and friendly. Good price 👍
Good experience. The price and promotion was exactly what I was looking for and everyone was friendly. Storage areas clean.
Very courteous and helpful with my issue!
Jocelyn was a great help!! Excellent customer service. Very clean facility
Excellent customer service. Mr Gil Lemus and crews are very knowledgeable and courteous. Thank you! CubeSmart...
Jazmin is a great employee I had called earlier with some questions and she was very thorough and polite.
Rate will go up every 6 month, Started at 133, then 147, then 165, all within 18 month. I expect price increase but not every 6 months
Very friendly, amazing customer service from Gilberto. Explained everything and had incredible patience.
Raising rent 20% this year after 3 years of stable rent with publik storage
Made the move in process so easy! They are wonderful to work with.
Clean and great staff
Gil lemus is a great custom services he answeres any questions i asked an hes very friendly an a great guy personally great.
Everything was as explained nothing was complicated and the storage was always well taken cared of and kept clean non-stop.
Gil was very knowledgeable and efficient in getting me in and out of the office and to my unit.
Mr.Gil was very proffesional and very clear in the details of the CubeSmart rules and He was very educated with us. Thank’s.
Excellent storage business. Friendly, helpful service, and a clean, well run facility.
Great experience. Clean and new facility. Lots of options and great prices.
Had a very pleasant experience with Jazmin. She was lovely.
Clean safe and respectful environment to store your belongings
I love you baby Elizabeth
Employees are very nice and helpful. The place is very clean and easy accessible.
Gil , was extremely helpful and treated me with respect and dignity .Exceptional service.
Great place- easy access- but if im a day late- tack on the charges
THEY DONT GARBAGE Dumpster!! AND NO CARTS!! SO YOU CAN WHEEL YOUR STUFF!!
GreaT job
Premises were poorly maintained and the place did not give me a safe feeling in general
Staff was friendly, knowledgeable and very helpful.
Great service great employee; Got the right storage I need it
Amazing and quick service
The young lady who helped me was great.
Great service. Very clean cube and facility.
Very friendly staff. Place looks nice and clean.
Good stores 👍
New storage place, really clean and the staff was friendly. 😁
It was exelent, staff very profecional and very nice and clean
Excellent customer service. New, clean facility.
Reasonable prices. Clean and safe place
Great climate for belongings good service
Very Friendly, Clean, Well Run Facility
Great customer service and prices
Everyone there is extremely helpful and friendly.
A good place to store your belongings
Air conditioned and clean good access, appreciate the facility
Friendly staff and clean facility. Climate controlled.
This place is clean and professionally run.
Clean facility very friendly staff
Good service. Easy access.
Faculty is very understanding and building is organized
Great customer service very friendly
Love it 1st month free
Easy access. Clean and bright
Closes around 10 p.m. but otherwise great
Expertise staff and clean locatoon.
Good place and comfortable.
Staff is very hilarious and welcoming
They just close too early for my likings
👍🏽👍🏽👍🏽
Clean and very safe surrounding.
Nice people, clean storage place
Sorry, so disgusted to even post.
Its ok. For small stuff.
Excellent service
Friendly helpful clean
Clean and well illuminated
Good people and service
My bigger closet.
Service was great
Great place
New and clean
Great site but needs more carts !
Incredibly gracious and patient. Extremely professional. Worked with me, with flexible options. Great prices, excellent location. Clean units. Amanda and Javier are exceptional employees and very accommodating.
Pretty good people, I had a unit in there for 4 years process with them.
HOW CAN IT BE POSSIBLE KE THE GATE DOES NOT OPEN FROM THE INSIDE IT WAS MORE THAN ONE HOUR CALLING THE EMERGENCY NUMBER THAT THIS IS. ON THE GRID BUT NOBODY NEVER ANSWERED THATS A GARBAGE KE CANNOT LEAVE. FROM THE STORAGE.
Excellent service
All good thanks
Cleansed
Excellent storage.
Total reviews rating 4.6
189 Reviews for Extra Space Storage 2023:
Review №1
2022-07-13The lady in the office was very helpful. She resolved multiple issues I was having and was very friendly throughout the process as well. She was very knowledgeable and patient with me as I had asked her to repeat a few things. I was very satisfied by the end of my encounter with her. Thank you Amanda for your great service!
Review №2
2022-06-13We had a great experience @ Extra Space in Bay Shore, NY. Our rep, Desiree, was awesome. She was very easy to talk to; informative; provided us with different options and moved us thru the process quickly and efficiently ! The facility itself is very clean, bright with easy access to the storage units. Thumbs up all around !
Review №3
2022-05-03Amanda Douglas and Desarie Wiggins are the most well mannered and professional ladies I have ever seen in any business . I am super surprised Having a unit at extra space storage this is the best unit ever . Corporate office you all out did yourself with this team . Thank you all. AMAZING and INCREDIBLE... GREAT JOB...
Review №4
2022-07-11Thank you for your service! Your office was always helpful when we needed. The units are confortable and temperatures on it was perfect. I keep my personal stuff there for few months without having any damage on our clothes and furniture.
Review №5
2022-07-19Came today with family and this is such a clean place!! The manager Amanda was so helpful and friendly. She made sure she was clearly answering any and all questions for us and even found us a cart herself! Overall a great experience! :)
Review №6
2022-08-23I worked with Amanda on renting our unit. She was such a pleasure, making sure we picked the correct size and giving us the time we needed to make the decision. Would definitely recommend!
Review №7
2022-04-16Amanda and Desarie were awesome. They were very friendly and professional. They gave us a tour and worked with us to find a unit that worked with our budget. Thanks ladies!!!These girls were totally awesome and helped us understand about the storage business more easier than other storage units.
Review №8
2022-04-16Desarie is great. Very attentive and has a great personality. She’s super helpful and makes you feelso welcomed. She is great, she made the rental process very easy and smooth.
Review №9
2022-06-27Amanda was very helpful in showing the different options of units available. She is kind, courteous and informative. I felt comfortable and satisfied with the service I received.
Review №10
2022-05-20Desarie and Amanda were very courteous and helpful during my visit. The facility was clean and well maintained. I would definitely utilize their services in the future.