Wheelchair-accessible entrance
Yes
Extra Space Storage in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-756-1505
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:Closed
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–4PM
Extra Space Storage in other cities:
Comments (199)
Tamarra was so helpful in explaining my options also any and all info about the facility. She got me situated in my unit so easily and quickly! really great experience and clean space!
Tamara Burgess, was very polite, well spoken and very informative, which made my experience a breeze! Would definitely recommend my friends.And im happy to have become a customer.
Evelyn and Tamara are great. I came in with a broken leg, and they not only were very helpful in finding the moving items I needed, but also gave me world-class valet service to pack my purchases into my taxi.5/5 from me!
The facility is extremely clean and quiet, the prices are not too bad considering the times we live in.Tamara who assisted me with view of the faculty as well as all my paperwork and supplies that was purchased was extremely, extremely helpful and knowledgeable.she had a great sense of humor, She also work along side Tiffany who she herself was helpful to her coworker and myself.I highly recommend this faculty
Tamarra was very helpful, came in and i was signed up, moved in and unloaded just under one hour, will always come back and continue using their services, please see Tamarra shes very helpful and takes her time to show space as well go over details.
Tamara was amazing this Extra Space Storage is so easy and convenient it alleviates all the stress of moving and they make it really easy! Love it. Recommend it.
Was assisted by Tiffany and Prya who were both helpful with questions and our account. Tiffany especially helped get things going in a prompt and informative manner. Thank you!
Tamara was so helpful!!! The experience here was super easy and quick. Would definitely recommend using this storage unit.
Loved this location really clean and spacious. Tamarra at the front desk was kind and such a great help.
Evelyn and TamaraBeautiful staff members, warm and friendly went the extra mile for my experience....clean environment....reasonably priced...
The storage company is amazing the facility and is extremely clean. Extraordinary customer service with a personal touch. I have spoke to Richard and Ashley they are outstanding and very informative and extremely helpful. In the past I have used other storage companies and nothing compares to the this place.
I was looking for a storage space for the simple reason that I was having apartment problems with mold in my apartment and needed to find a very fast and efficient way of moving some of my artifacts into a place that would be great . from the start I was greeted with a wonderful personality from Stephen Lewis located on 1540 Atlantic Avenue Brooklyn New York 11213 he was so amazingly kind he was willing to show me as many units on each floor even though we had to go back to the bottom floor for the elevator to let us up to all three floors he was very kind courteous and welcoming from the beginning in my opinion I have dealt with customer service for over 30 years and its not your storage unit that made me interested in being a part of using your companies storage , but it was his personality that made me so welcoming that I knew that this was the place where my items and artifacts would be safe I encourage Extra Space Storage to hire more people with such a personality sincerely Hakim
Ashley is the manager at this location and just a delight to work with. She gave me her complete knowledge on each unit with the time to take me to several units before I did decided on the one I choose. Thank You Ashley for everything
Steffon is the best! We had an issue with our storage unit that resulted in an insurance claim and he quickly and professionally told us exactly what we needed to do. We went back the next day to move to a different unit and the entire process was seamless. Thank you, Steffon!
Richard M. was absolutely amazing!!! He made this stressful time so much easier and painless! He was extremely helpful and hands on with the move in process. I greatly appreciate his assistance!
The people there are great. I had a wonderful interaction I felt safe and attended to. Thank You very much for your services. Keep it up!
I have been utilizing extra space storage in Brooklyn for over a year now and it has been a dreeeaammm to work with them. Their team has immaculate communication and always good attitudes, especially Steffon who recently helped me in a pinch! The facilities are also top notch with a loading-in area big enough for 2 large moving trucks. xxxxx
Wonderful service. Richard is Awesome 👌. Very caring, he explains everything so you understand.I would recommend this storage to anyone look .
I researched a lot of storage options in Brooklyn and this one by far had the best customer service. This was the only place I could get a real person on the phone to talk to when I called. They did a follow up call to help complete my order and the people on the phone answered all of my questions and did not rush me off the phone.In the facilities, Ashley had some of the best customer service skills I’ve come across in any front-facing business. She was kind, patient, organized, and friendly. The facilities were clean, organized, and well run.Very happy with my choice. Would recommend.
Great customer service from Evelyn! Helped facilitate a transfer to a more spacious unit within same day.
Do not store you personal items if it means anything to you at this location or company this store has an infestation of mice and roaches and the management is aware of the problem and the district manager Matt Beagen tells his employees he dont care about the issue as long as there getting payments . Dont not store at the place im warning anyone thinking about it your items are not kept safe .
They truly have great service. I would recommend this place to everyone
Everyone was super sweet and helpful. loviest staff and super friendly. would recommend to anyone looking for a storage space!
Tamarra was very helpful. She was well aware of all the policies and informed me of everything.
What an amazing environment to walk into. You feel welcomed as soon as you step through the door with nothing but positive energy. This is my first storage unit in Brooklyn and the best experience from start to finish. Jamel was the primary person that help me out answered all my questions. Evelyn was equally amazing with friendly joyful customer service. Both of their pictures should be posted up in the office as employees of the month with a raise! To the management of this facility you have a great team!
I just moved in to my unit today and Tamarra at the Atlantic Ave location was fantastic and very helpful. Looking forward to my stay here.
Jamel was incredibly friendly and helpful this morning setting me up w a storage unit. We had a nice time chatting and he answered all my questions. The facility is clean and bright. Happy about my choice to store here!
Tamarra helped me find a perfect unit in a small time clean facility and very professional
The staff were very friendly and knowledgeable. Evelyn was excellent.
Based on my experience both over the phone and in person with this organization, I feel as though they are very deserving of 5 stars. Before coming into the store, they were able to offer me a unit at a lower price compared to their competitors. In person, I was assisted by Evelyn who greeted us with professionalism and safety based on COVID guidelines. She dropped everything she was doing during closing to further assist me with everything I needed to secure my unit. Awesome and caring experience. Thanks to all involved.
NEVER HAVE I EVER HAD SUCH BEAUTIFUL CUSTOMER SERVICE! Ashley and Evelyn and the gentleman are beyond service representatives. They are very Compassionate and understanding when it come to there customers. Very thankful for what they have done to help my mother in law.
Mr. Steffan Lewis is very perersonal. Great attitude. Well spoken. Irate him 10 plus. Thank you Steffan Lewis keep up with the good work
I used Extra space storage when I was in the process of moving. Ashley Colon the manager there was so helpful. I was late getting out of there and she was very understanding, and let me do what I needed even though I was there well past 7. I couldn’t be more pleased with the service there. I don’t think I will use any other storage locations but this one going forward.
***update - finally got to move into my new place. Movers got canceled, times changed etc. Ashley was an absolute gem throughout the entire process. She went above and beyond and I am incredibly thankful!!!These guys are beyond amazing. I cannot recommend them enough.Wow! Where do I begin? I think we can all agree that moving sucks. And this particular move for me has been an absolute nightmare, with the exception of my storage company.Everyone has been so incredibly understanding, kind and flexible. From beginning to end they’ve been fantastic.I’d particularly like to thank Jamel - sir, you are a legend.
Thank you extra space storageEvelyn N and TamarraTheyre are really nice and kind to the customersSmell really beautiful in the storage
Tamarra and ania is a Great staff clean facility and meet all your storage needs
I went to this location to purchase boxes and bubble wrap. I was greated by two young ladies Evelyn and Ashley. They were courteous and very helpful. If I ever need to rent a storage unit I will definitely come back to rent with them. Great customer service.
So far so good! The staff is EXTREMELY helpful! As I had been a previous customer and since the location is convenient for me, there wasn’t a question as to being a customer again.BUT... I have a unit in what I consider the dungeon— below ground and kind of scary and isolated. It’s like the Shining — you hope and pray that Johnny never pops out of nowhere.
Excellence service and great employees! Recommended to anyone moving in Brooklyn. Beautiful people. Great locks. Awesome boxes. A great facility. Rae and Olu created a peaceful environment through my entire transaction. 👌🏽
The staff has been super accommodating to my needs and random requests over my storage period. Whenever I came to them they had a smile, were engaging, and most importantly informed. The facilities were always clean and lacked any odors which would have made me skeptical about leaving my items there. I felt safe and comfortable whenever I can there in the evening which is also a major plus.Having to get and pay for storage is not something I wanted to do or liked to do but the employees made up for it.
I walked in this morning to extra space storage on Atlantic Avenue Brooklyn, was greeted by a lovely smile. I spoke with a young lady there that was very helpful and pleasant. If we had to walk into a business and have great people like I did the world would be better. She was very helpful and professional at her job. Great job Ashley keep doing what your doing and God has blessing waiting for you.
Tamarra was very detailed & patient. Great customer service here!
Very helpful friendly crew very very great experience made my life easy thank u
The facility is clean, neat and well organized and the customer service is excellent. I would recommend this facility to anyone interested in storage space.
Omg after looking for the perfect storage all day to accommodate me I do all came across Ashley at extra space storage helped me and walked me through to finally found the perfect unit. She is definitely a good vibe and I know it’s just a storage unit but she made feel comfortable and I can’t wait to see her next time the point is. Everyone be like Ashley!
Steffan Lewis was very professional and very courteous and helpful and made this 1st time experience very pleasant & stress free
Everytime i come to Extra Storage Space LOCATED in Brooklyn NY,I always receive the best quality service, Especially from the BRANCH manager JD. He is flexible, knowledgeable, and always CONVENIENTLY accessible to your ever need. JD is exactly what every GREAT COMPANY needs in order to keep business flowing and clients satisfied, Definitely ask for JD for all your storage needs and the best RATES in NYC.
I have been an Extra Space Storage customer for at least six or seven years. I used to dread having to deal with the former team at the Atlantic avenue location. The former team used to make me feel as if I was in trouble if I were to ask a question or forgot my password to access the storage space I was paying for and heavens forbade if I were to forget to pay my bill on time. I was made felt as if they were doing me a favor by allowing me to store my deceased parents belongings at Extra Space Storage. I understand some customers can be unpleasant to deal with. however, as customer service professionals, it is behoved of the associate to defuse a situation with a customer. They were extremely unprofessional and downright rude. I have not said anything in the past because I did not have anything good to say so I kept my thoughts to myself.A few times in the past few months I have been contacted by various team members from the Atlantic Avenue location to notify me that my storage bill was due and that is when I noticed a change in the associates tone. I filed the first pleasant experience under the guise that this particular associate must be having a good day that day. A few times after after that I started noticing a consistent change in the tone, demeanor and a willingness to help from the associates at Atlantic Avenue when I was contacted about my pass due bill. I even had a conversation with one or two of the current team members recently. Today when I was contacted the associate was so pleasant I had to ask to speak to the General Manger to tell her manager how pleasant of an experience I had dealing with her. When the manager came on the phone she was beyond appreciative and kind to receive my feedback. The current team at Atlantic Avenue are beyond professional, courteous, pleasant and thoughtful when communicating with clients. The customer service at Atlantic Avenue has really gone up a few notches. My experience with this current team has been extremely civilized.Please forgive the grammar, punctuations and grammar.Kind regards,Anthony Etienne
Great customer service and very clean the manager Steffon walk me thru the facility and answered all my questions.
My family have been using Extra Space Storage on Atlantic off and on for years and the experience wasn’t always the best. So when I needed to move my stuff into a storage because I had to move some stuff out the first place I thought about was Extra Space but I was a little worried. When I got there I was pleasantly surprised with the help I got. Ashley Colon is the person who helped me and let me tell you she is amazing. She was very knowledgeable about the storage and any questions I had she had a solution to everything. I left feeling GREAT about my decision and knowing my belongings will be safe. I’m not sure if she was there when my family was using the Extra Space but I’m glad she is there now.
I had a wonderful experience! Tamarra was very kind and informative!
Richard M went above and beyond! I was floored by how helpful, knowledgeable and friendly Richard was. Highly recommend. Thank you!
Extra Space has the most friendly and accommodating staff I’ve ever encountered at a storage facility. I was given every courtesy and every detail was explained to me. I never worried for one minute about the security of my belongings and it was easy to retrieve everything once I no longer needed the space. I can’t recommend this modern, clean, and respectable facility enough.
Jamel (not sure of spelling) is awesome! I had a long day of moving and almost missed the time frame 645pm to move into the storage unit! He helped me get it done quickly and before the storage unit closed! Really appreciate how friendly and understanding he was!
Absolutely amazing staff!!!! Place is Spotless!!!!! Best in biz! Thank you so much Ashley!
Evelyn was very helpful and thorough in her explanation and assistance. The unit was clean and easily accessible. The location was clean and customer service was very good. I will use and recommend to friends and family.
Conswader Peterson, Assistant Store Manager was very helpful and professional. The location and facility were clean.
Evelyn was fantastic- the space is easy to access and a great team
Location is easy to get to clean and the staff is very helpful and available at all time.
Great customer service by the young lady at the front desk. I was just shopping around and she answered all questions I had on mind. The facility is very clean and the elevator is functional and easy for moving… they even have a parking space when you moving your stuff.
Amazing customer service, and pleasant accommodations.
Jamel was amazing. He was very helpful and his help went beyond the call of duty. Based on the service I always receive, I would recommend this business to family and friends. Kudos to Jamel.Dwayne
Jamel and Jai were working the two days I was in the 1540 Atlantic Ave location. They were both very friendly and helpful and I honestly couldnt have finished my move from another Storage Space in time without both of their help.Storage space rental can often feel very impersonal, but my experience was the complete opposite. I would recommend this specific location to anyone looking for a new storage space.
Great service amazing facility awesome staff
The management here is phenomenal! everyone is so helpful and kind, they made finding a place for my personal belongings so simple. highly recommend!
Tiffany was very nice and professional. I like the facility.
I had a great experience at this location . After I booked a (same day ) reservation ; checking in with store associate Jamel was super fun and easy . I received my onboarding package and moved my belongings in right away . Definitely worth the price. I would recommend this location to anyone looking for storage space in Brooklyn 🙏🏽
Place is good, storage space is clean and assusrance is excellent.
I have had really good customer service at the 1540 Atlantic Ave location in Brooklyn. I can’t recall the name of the person who helped me when I first booked the storage unit, but he was very helpful and accommodating. Also, I came to move my things out today and ended up forgetting to bring my storage unit key. Jahmel was more than willing to help and he was able to get my lock cut open in a matter of minutes. I’ll definitely be using Extraspace in the future, and I hope the next location I use is just as good.
Customer service was terrible. The gentleman whom was helping me. Had no idea what he was talking about. I informed him that I was trying to book a 5X5 online, however there was a glitch with the website at the time. I also informed him about the deal of the day. However, the end resort, I did not get the best service. He told me it’s his first time at this branch and he does not know how things are handled here and I told him but you should know Extra Space Storage system!
Renting a space from Extra Space is a great experience. I went to see the space. They were quick, professional, and the storage was clean, security cameras, quiet and had all that I needed glad to be a client here. The representative JD DIXON was beyond amazing, so helpful when showing me how to work my gate code and patient when It didn’t work for me. It’s close to where I live also. The price was affordable especially since I went to so many other storage units and was not happy with was I was getting for the amount of money being charged. Happy customer no complaints.
After searching all over the city for storage, I moved my entire apartment into Extra Space at the beginning of the Pandemic. The price was comparable to other storage units, but what sold me was the friendliness of the employees, the cleanliness of the facility, and hours of operation. The entire process was easy and made me feel secure in bringing my belongings to this location. The staff went out of their way to make sure my move in and out was as easy as possible. If I ever need a storage unit again, no matter what borough I live in, I will use this extra space location!!
I’m moving from a distance, which is difficult and stressful, but the workers at extra space storage made it really easy. The person I spoke to on the phone a few times was really nice and helpful, and really made everything very simple for me! I had a bunch of questions about how things worked, and he was very patient. I really appreciate your help making my move a little bit less stressful!!
Extra Space has been wonderful during this time. They’ve been compassionate and flexible to the unpredictable issues Covid has caused many. Greatly appreciated considering not all businesses are responding this way. Q especially has been extremely helpful and a pleasure to speak to.
Great customer service. The manager Jamel was superb and great to speak with. The price and promotions are greatly appreciated. Highly recommend.
Tamara was great, helped me the entire way.
JD was extremely informed and knowledgeable concerning the aspects of his position. He was polite, personable and engaging. I could not have had betterservice. I left the office feeling extremely satisfied and at ease even though I am dealing with a very stressful set of circumstances. I cant say enough praises about the level of customer service.
JAMEL AND ASHLY WAS VERY KIND AND VERY PROFESSIONAL. THEY HELPED ME ALOT AND THEY ALSO WAS VERY NICE TO.MY CHILDREN. I WOULD RECOMMEND THEM ANY TIME. TO ANYONE. THEY WENT THE EXTRA MILE TO MAKE MY DAY EASIER. I REALLY APPRECIATE THEM.
Extra Space Storage is one of the best storage facilities I have ever used. The staff is really top notch. Everyone was very helpful, responsive and went the extra mile to assist me with whatever I needed. My stuff was stored securely and when they noticed I didn’t lock it up properly they called to let me know, which I really appreciated. I highly recommend Extra Space Storage!!
Today I had the most seamless experience with Evelyn and Ashley. They were so kind and informative upon entry. They were knowledgeable on just what I needed and provided me with options so that I can ultimately decide for myself. I felt safe and taken care of. Experiences like this will have me coming back whenever I need a storage unit. Highly recommend!!
I can’t help but to brag about this facility. It is always clean and up to par. The staff is very helpful and professional. The manager on site Jd Dixon is a god sent. He is always going above and beyond to make my experience pleasurable. He is very knowledgeable and answers all my questions without delay. It’s not easy living out of a storage unit but he makes things a lot easier when I do have to call or come in.
The staff was friendly and professionals. First month free and I got it set up on the phone in a matter of minutes and dropped off furniture right away also bought a lock from them. It was not crowded when I got there although it is the middle of the day in the middle of the week.Overall could not have been easier.
I was a bit skeptical of how positive the reviews for this storage location were compared to others in the area, but can confirm that the customer service here was excellent. Kayla was extremely kind and helpful despite us showing up to move in just one hour before closing. The unit was clean and move in was fast and easy.
What a wonderful experience Ive had at this location!! The gentlemen who helped me made my move in so smooth and painless-- especially being 7 months pregnant! Vincent gave me a tour and the perfect size space for my needs. He also made the reservation process easy. Steven was super professional with check in and thorough! The manager Jay runs an awesome facility! I definitely recommend!
Steffon was awesome I would recommend this storage to everyone.
Received amazing assistance from JD Dixon today. He has also helped me in the past. Very kind, very efficient, made me feel super comfortable. I’d honestly give 10 stars if i could! Thank you for such a lovely service.
Everything was pretty easy here. After the initial walk-thru and contracts are signed, everything is done by you. Very clean facility.
Very clean environment with very helpful staff
I was helped by Conswader Peterson. She was professional, friendly and even pointed out an offer that helped me save money. She was straightforward about the details of the lease and made the experience totally painless. Very happy customer, I hope to see her again!
Honestly and truly some of the best customer service Ive gotten recently. Everyone I spoke with was friendly, professional, and extremely helpful. My move was somewhat complicated cause I was moving from afar, but they helped me make sure the move was seamless. Really appreciate all their help!!! Thanks :)
I am new to the neighborhood and have never used storage so was curious and stopped in. The gentleman there welcomed me in and showed me around. It is not often you encounter someone with so much patience and professionalism. I was honest and told him I didnt need space right away but he showed me around anyway. Kudos to Extra Space for having such a wonderful staff. Everyone should give such service.
Q and Jeff were very helpful and friendly, helping us get a space during these crazy times where suddenly theres a storage space boom as people relocate due to Covid. Even though they had little availability, they managed to help us find a bigger space at a great price when we werent sure our things would fit in what we had reserved. Happy to feel peace of mind, knowing we got a deal and knowing that the folks at Extra Space have got our backs.
I have been a customer of ESS for about 3 years now. I first had a unit in Harlem when I moved back to the city from Philly. Now I have a similar unit in BK at this location and I can say I truly appreciate this company. The space is always clean. The staff is very kind and courteous.. they try to work with you regarding late payments and things of that nature. The supervisor here is also a very nice guy! And will go out of his way to help if he can. Thank you extra space.
I have a couple of spaces with Extra space. This is one of the nicer ones. It has two large loading bays that can accommodate any size truck. Its generally very clean and organized. Nice security system. Would get four stars but the units have very low ceilings compared to other locations. So you get significantly less total storage in cubic feet.
Very straightforward process, clean facility, helpful and friendly staff. Overall a great experience. If their hours were just a little bit longer I would even give a 6th star if I could.
Great customer service. Jamel explained everything clearly so I know what I was purchasing.
The moment I walked into Extra Space Storage, JD Dixon was a consummate professional. I explained I had never rented a storage unit and he immediately made me feel at ease. JD walked me through various storage space options, price points and time tables. He also explained what I need to take into consideration, as I pack for using a storage unit. Initially I was his only customer, however two others arrived as he gave me the tour. We all were impressed with JDs ability to listen to all of our concerns and then easily adapted to giving us a tour without making any of us wait. Lets just say, I am so happy the reviews I read about this storage facility turned out to be authentic. I am usually a person who shops around and compares prices when Im doing something for the first time. But this time, I feel confident I can make one stop...
Front desk staff has always been helpful and kind. Clean facilities, always has carts. Almost always has parking available in the loading dock. Clear communication via email any time the elevator will be out of service.
Marlon is the most helpful and kind person! He’s been extremely useful in a stressful time of moving. This experience has honestly been manageable because of his help. I’m super grateful to have met him and he deserves a raise and praise! Thank you Marlon!
THIS PLACE IS THE BEST! The people are OUTSTANDING and were SO helpful!! Spoke to Char Flowers, the store manager and she was AMAZING! The sweetest person and extremely helpful! I love her! She offered me water and a charge to sit. Marlin and the other employees were also amazing! Marlin helped me with getting my unit and the other guys and gals were very helpful as well and so nice! The place was clean and they welcomed me as soon as I walked in. THIS IS THE PLACE!!
Extra space storage was a great experience for me. Quick easy and reasonably priced. The excellent customer service comes in the form of Tennile. She was informative and worked with me to figure out which unit would best suit my needs. Overall I would say it was a very pleasant moment in a stressful period. I would definitely return to extra space for my storage needs in the area.
This place is great! Marlon took care of us right away. Showed us our storage unit and was able to give us the best rate possible. He explained how insurance works and got everything together in a matter of minutes! Id definitely recommend this place!
I had a great experience with Extra Space storage on Atlantic. Ive used it for 1,5 years and its been good all around. Great location for either driving or commuting to, good working hours, wide range of unit sizes, nice and helpful staff. My favorite is Tylease, she is very helpful and sweet! Her colleague is very nice too, I didnt catch his name unfortunately. Nice work guys, and thank you!
I had been dreading putting my things in storage, but it could not have gone any easier or been more pleasant! Best service from Kayla, who made the process so easy and actually fun! Highly recommend. Thank you Kayla :)
Awesome, wonderful and friendly staff! They were on top of everything there and had all of my information and reservation on hand and ready to get me all set up. Couldnt have been a smoother process and I am so happy that one big stress of where to put my things had gone so easy. 10/10 would recommend!
My experience at Extra Space Storage was awesome- from beginning to end. Kayla was very personable and more than helpful. We appreciated her expertise and walking us through the process. If we ever need storage space again, I will definitely use Extra Space Storage.
Claude Joseph was exceptionally friendly & helpful. HE HAS EXCELLENT CUSTOMER SERVICE SKILLS !!! He was very informative about our needs. Also corporate was very helpful by directing us to a location that had semi-truck access. So relieved after moving from one coast to another. THANK YOU VERY MUCH!
I was very satisfied with my storage experience here. The building is extremely clean and secured and Conswader and Kayla were always super warm and friendly whenever I had a concern or question. Would definitely store here again in a heartbeat.
My experience with the staff @ Extra Space Storage @1540 Atlantic Ave has been great. Jd Dixon’s customer service is amazing. The storage facility is clean and brightly lit which was beyond my expectations.
Jamel gave nothing less of excellent customer service. He has been very helpful throughout my whole process.
This is my first time renting at an Extra Space Storage in the NY area. JD was very helpful and friendly throughout the entire process. The facility is spotless and well looked after. I definitely feel confident in choosing this Extra Space location!!
My first day was a mess trying to move. When I arrived at Extra Space Storage the store was so clean and n neat. Ive used other storage facilities in the past and none looked like this. I was pressed for time but the manager J Dixon was so friendly and polite and stayed past his time well over an hour just to make sure I moved my stuff in. Im EXTREMELY grateful beyond words. Best Storage place ever!!!
It was my 1st time using this service and I was instantly impressed by how clean it was. Ashley was very friendly and helpful as well. Amazing 1st impression!!
Phenomenal service, polite, professional, very sharp and attentive team. Amazing Customer service, continues to live at this (atlantic ave.) location. A business that makes you feel at home.I wish they rented apartments too.
This facility is very well run and clean for a self-storage space. I had a great experience and will return next time I need storage. I love that there is no obnoxious music playing. Conswader, Kayla, and JD were all very professional and helpful.
Quadir was the best. His hospitality was on point respectful great smile I would tell everyone to come to this location.Location was clean smells great everyone was wonderful. Would definitely recommend this location .
I was here a couple of weeks ago and the worker Jay seem to be very knowledgeable and helpful and made the renting process very easy going.
Very helpful and made the process super simple.
I received a very warm welcome from the team at this storage facility. The manager (Rae) was personable, professional, and knowledgeable about the type of unit that would meet my needs. The facility was clean and she convinced me that the building was a secure place.
The customer service that Jay provided made this transaction easy, understandable & worry free. I felt like my needs were met without being oversold! I will do business with them in the future & would recommend their services.
Just picked up some boxes for my move and Jamel was so kind and helpful! I would absolutely recommend Extra Space Storage for all your moving and storage needs. The space is immaculate and the staff is lovely.
The Manager JD was helpful, informative and most importantly Professional at all times! Each and every time I speak with him whether it’s via telephone or in person he always manages to assist me and complete each task that I needed assistance with.
Clifton was incredible, he magically opened our jammed lock in a moment of panic. Char helped us get all set up and was absolutely the sweetest person. She made the whole load in stress free. We had an incredible experience.
Vincent was very friendly, knowledgeable, and professional. We actually went in to just look around and get some prices however because of the great service we went forward with renting the unit. I definitely feel safe having my personal items at this location. Very clean and well kept facility. I would definitely recommend this place to anyone whos looking for storage.
Such a nice experience. The place is clean, organized, spacious, and the price was incredibly reasonable compared to other storage facilities. The young woman who helped me, Tylease, was one of the nicest and most professional people Ive met. Love her!
I was immediately overwhelmed with a warm welcome during my first visit to Extra Space Storage. I was first greeted by Jay and he was very pleasant, accommodating and friendly. He helped me decide on what type of supplies would best fit my needs. Thanks Jay!Khalif was extremely helpful as well. He explained in detail how to locate my unit and assures that my items would remain safe while with Extra Space StorageThe facility is very clean and has a very professional atmosphere.
Steffon was very helpful great service
I walked in to inquire about renting a unit because I was moving to new York and the store manager Q took his time explaining the units making sure I get the best one the best. Great customer service.
I hate moving my belongings into storage but this place made it as painless qn experience as it could possibly be. Q went above and beyond walking me through everything and getting me the right unit for my needs. Great facility and great staff.
Well for my first time using extra storage space or any storage at all, I was very impressed with how fast and easy it was to do a rental. I was very skeptical about using these kind of places, but Michael the manager made me feel secure enough to store my belongings. He was very detailed and professional about it. Thats one of the things I look for when entering a place of business. Thk you Micheal & the owners of Extra storage space. I am well pleased.
Place is Amazing. Jay gives great customer service, very professional and polite, and takes pride in his high level of service to his customers. He even helped us back the U-Haul truck into the bay (DURING RUSH HOUR) so that we could unload our stuff. 10 stars out of 5!
I was in a jam and needed to move out ASAP. The guys at Extra Space Storage got me in touch with a mover and had me a unit immediately. They were always polite and accommodating. The facility is clean and has a wonderful security system. I would definitely recommend them to anyone looking for storage.
Ashley C the store manager was great to work with. Ashley went above and beyond to accommodate my storage transfer.
Service was truly amazing. I don’t remember who the guy was that helped me, but he was extremely helpful. I’ve stored things with other companies, mainly sub par, but this place was definitely best.My wife and I will definitely come back.
I HIGHLY recommend this facility. Not only are the employees customer-serviced oriented, they were able to move me from the reserved unit to a larger unit without hesitation. This was greatly appreciated.The facilities are clean and the green dollies are a great help in moving your items from your truck to your unit.
Peace I had no problems from the first day to the last day. If needed again I would be do it again. They were professional and respectful
I recently had the misfortune of having to look for storage but to my surprise the experience turned out to be quite interesting. Upon arrival I was greeted by Marlon, we walked the facility which was clean to my surprise and he advised me of the different spaces and what I can do with them determining how I packed. It was refreshing, I could tell Marlon was eager but very polite. He was not pushy and I appreciated that, which in turn made my experience that less dreadful.
Jay did an amazing job on helping me find a storage unit last minute! Very courteous and professional! Also, the facilitys security is high tech and I feel conifedent in leaving my belongings here!
Jamel was so friendly, helpful and conscious of Covid protocols. Would recommend this space to anyone looking for great customer service and clean units.
JD was super helpful & very patient. He took the time to help me understand my options and never made me feel rushed even though I arrived an hour before closing. He’s very professional and made my move in feel almost effortless in the midst of a hectic day.Thank you again JD!!!
I can say the place was clean very comfortable environment I feel that my personal belongings will be protected...very helpful and professional workers such as Ashley Colon very knowledgeable and understanding I would recommend this place to anyone...
Tylease and all the staff are extremely courteous and helpful. It can be a little difficult to park, and you will not be able to access your locker if you arrive within 15 minutes of closing. For me this was more than made up for by the completeness of the insurance offered (compared to my previous storage providers), and I never had an issue or concern regarding the safety of the things I stored in the few years that I had a locker here.
This place is an amazing place to keep your treasure things safe. The staff is always friendly, willing to help and courteous. The staff especially (Mr. Jay Smith) is helpful with my endless questions. The staff is willing to go the extra mile to keep you inform and well taken care of. So if you are truly looking for a place to keep your valuable safe, go to extra space storage!
Marlon was great, professional and helpful. Ive never had a unit before this and he made me feel at ease during this difficult and stressful time and was extremely knowledgeable. Thank You Marlon!!! I will definitely recommend to others based on this awesome experience.
Ashley made my experience seamless. She is extremely kind and efficient. The best!
Very informative, helpful,well mannered to myself I thank you Owners of Extra Space Storage Worldwide!
Steffan lewis was most helpful and courteous
JD at the Atlantic ave location was awesome. He was super informative and took his time to show us different size units which is very much appreciated. Thank you for making our search much easier. Would highly recommend this location.
The staff was very knowledgeable and helpful. They answered any questions I had. JD was very kind and went out of his way to help me when I was moving out of the storage unit. I would definitely use Extra Space again because even though moving is stressful, the staff- especially JD- made things much easier.
I would like to say, it was a wonderful visit at Extra Space Storage. I was already nervous, but I held like I was at home.The young man that was in chargedid an excellent job.Keep up the good work.
The staffing is very professional, friendly and helpful. Ive used his facility off and on for 3 years and theyre consistent with their service and really try to be as helpful with picking a space inside the facility. Never had an issue with them, so I recommend them to my friends as well. The prices are good. I highly recommend this location.
If youre looking for a place to keep your stuff Extra space storage is a great place. The staff is very helpful and friendly. It was my first time using a storage space and I had a lot of questions. The staff was very patient and informative. The facility is very clean and bright and the location is great. I definitely recommend Extra Storage Space on Atlantic Ave.
I went into the storage company and I spoke with a employee by the name of Tyvona. She was very nice and took the time to explain your company to me. The place was nice and clean. Well kept and smelled nice. I enjoyed the customer service that I received. I will be seeing the staff here again. Thank you.
Jamel is the goat. If I could give 10 stars I would! Great customer service, fast, and very attentive.
I love this location! The staff is very helpful and friendly. Daria helped me set up my unit and answered all of my questions. She made the process very easy. The facility is very clean and I’m glad I choose extra space storage.
I had a GREAT experience with Extra Space Atlantic Avenue location. JD is so sweet and genuine , his customer service made me want to keep myStorage space just because ! I appreciate the experience
Ashley and the rest of the team here are always super helpful and friendly!! Would definitely use them again and recommend them to others.
While the price is something to consider, rising annually... I had nothing but an incredibly positive experience with Extra Space - 1540 Atlantic Ave. For multi-year storage, my belongings were in great condition. The staff over the years has been wonderfully professional and helpful, so thanks to them, I didn’t catch the names of the other team members besides Mr. J.D. but thanks to him for the final checkout and (like others on the team too), keeping calm when customers like me looked overwhelmed and like we were about to spin out of control or into despair from too much packing/unpacking. I would store with this location again, if the price was right.
Khalid and Marlon are great and we have been looking for storage for a while when we got here we immediately felt like family. I came for storage but I loved the attention to detail Khalid the site manager was so passionate his assistant manager Marlon had all the poise of a manager and should be one soon I thought the abermale Rd location was the the best. Atlantic has to be the greatest storage location ever
I was very happy with the service I received here. Went there to buy boxes for a cross country move. Thanks to Clifton making sure I had the proper boxes I needed. He was so pleasant & helpful. 5 star service!
My first time using storage. I was pressed for time and needed to get the usual back fast. Char not only brough the carts to the truck she work swiftly yet professional and got me in and out. I would def recommend this company for your storage needs
Return Customer :-) As always I was greeted with a smile and helped efficiently. This is my 2nd time dealing with Clifton and he never disappoints. Thanks for the great service.
Road trip from California and came here to a warm welcome. Climate controlled storage is roomy. Gave me a great deal on the unit. Jay is amazing! Helpful and cool guy.
Marlon Joseph, the assistant store manager was a pleasure to deal with. He was very helpful and extremely profess6. On top of quality service, the storage facility and unit is very clean.
Jamel Jackson was absolutely amazing. So welcoming and very informative. He was able to answer all of my questions and was very detailed.
This was such an easy and pleasan experience. The staff was excellent, helpful and so kind. The place is so clean and spaces. Im glad I choose Extra Space, I highly recommend them.
Moving has been very stressful and on top of everything my apartment wasntready. I came in and it was very busy and a irrate customer. I watch Char not only handle the irrate customer but probably one of the calmess I have ever seen someone handle a person yelling in their face. When it was my turn to rent she treated me with the up most respect and made me feel very relaxed after everything I went through. I would recommend this facility from the moment I called in til the end I was happy.
We received an exceptional customer service experience at the Extra Space Storage on Atlantic Ave. My cousin and I had a few things to stow away and Chris was very helpful and friendly. I definitely recommend this particular storage company.
Marlon was professional and was able to walk me through the policies of Extra Space Storage. I feel confident that Extra Space will care for my furnishings until I am ready to move. Thank you Marlon!
Its been 3 years Ive been doing business with extra space storage and before the manager was very unprofessional and she was rude with everyone! Now there is a new manager and hes so sweet and understanding and so cute lol no but really admire the new manager and his way of dealing with situations... Thank you!
Had a great experience with cliff, he helped out with getting us set up quickly and even showed us other units just in case the first one was not enough. Been to other storage spots and this was one of the better experiences in my opinion. Thanks Cliff
Great place!!!!Great Customer Service!!!!!I would recommend this facility to anyone in need of extra space storage.The facility is very clean, the workers are very friendly and informative. The initial process of securing the storage space was quick and easy.I am very pleased I selected to use this storage facility and will use it every time I am need of extra space storage
Tamara was very excellent representative
Both Jay and Marlon were more than extremely helpful. Each had a pleasant and welcoming attitude. If I had to use storage space again I would definitely come back.
Tennile made my day! The absolute best customer service I have ever receive since arriving in NYC!! Even though I didn’t get my first month free due to booking online ; her customer service made up for it!! Happy Extra Space Customer
Jamel was FANTASTIC and made the move-in experience seamless. The facilities are super clean and easy to navigate. Definitely recommend!
Jamil was awesome! Extra Space Storage has been so communicative and helpful. Will recommend them to all my friends!
Great location! The building is clean and well lit, and customer service is incredibly friendly and helpful. Tylease was super patient and helpful in showing us a few different units to help us pick the best size for our stuff.
Q and Jay were super helpful and made the process go smoothly. I feel at ease knowing my things are stored safely.
Had an amazing experience at Extra Space Storage. From day one Ms Char Flowers the Store Manger was very helpful. Mr. Marlon Joseph the Assistant Store Manager was also very helpful with this process. Thanks again Extra Space Storage.
I would NEVER EVER rent with Extra Storage again. I, like hundred others, had a storage unit at the 41 Flatbush Ave location, and the building was sold and Extra Storage had to vacate. They gave everyone a months notice to move, while still charging the storage fee for that month. The moving cost was solely on the renter. I had to pay $300 to move my stuff, plus pay the regular storage fee. so in one month I paid over $500 because of Extra Storage. In return, they said they will give me a free month, which is way less than I paid to move, so I still lost money.I was a good customer for 2 years; why is that when you guys knew you had to move you didnt eat the cost of the moving? As a customer, I did my part. Extra Storage should have been the one paying for folks to move seeing how you guys got evicted.It was so much chaos and the staff wasnt helpful. you may not post this, but someone will read it and know that thats not the way to conduct business with loyal customers.
Brooklyn is known to have the worst experiences in customer service. My experience here was a pleasant surprise. In trying to weigh all of our options, minimize costs, and eliminate the unnecessary from our storage, the staff here took the time to decide the best fit for us. Thanks, Tennile, for your time and friendliness during a stressful move
Staff on-site were great but HQ raised rate almost 100% after just 4 months.
Tylease Harley who helped me at the Extra Space Storage facility on Atlantic Avenue in Brooklyn was very efficient and well trained in setting up a new customer. She explained the details of the lease and answered all of my questions. I would definitely recommend this location for storage.
This facility is great. Char was extremely helpful at check in. She showed me the facilities, the space and answered all my questions. Shes easy to talk to too and makes you feel welcome.
I love the staff at this place. Char, JD and their entire team go above and beyond every time. They do everything they can to make the experience amazing. I will miss them. They always made a trip to my storage something to look forward to!
I stopped in to get some Information on the facility and storage pricing. Khalif and Marlon were more than helpful with providing information and answering any questions that I had. Both very knowledgeable and provided great tips and advice. Thank you !
Excellent service! Both JD and Kayla were professional and chill. Moving in and out were a breeze and I would recommend anyone to use their service.
Marlon was great. Super helpful and quick (we were in a hurry to get a uhaul back on time so he got us in and out in no time!)
Total reviews rating 4.8
199 Reviews for Extra Space Storage 2023:
Review №1
2022-06-13Although I arrived very close to closing time, Evelyn was very helpful, courteous and professional. She stayed an additional 30 minutes passed closing time to allow for me to empty my belongings into my storage unit.She also checked on us regularly, offering refreshing cold water and access to the restroom. Her help made a challenging moving experience much better. The facilities themselves were also very clean, with easy access to my unit.
Review №2
2022-06-05Great service and a super easy process getting signed up and ready to start moving things in. Tamarra was very helpful and pleasant to work with—shared all the options, gave me a chance to see the unit before committing, and answered all my questions. She walked me through everything once I got signed up- excellent customer service! The facility is well-kept, secure and very in a very convenient location for me. Highly recommend.
Review №3
2022-05-07I have used this company on a few occasions and I’ve had great results each time. Moving can be stressful but using extra space storage helps alleviate some of that stress. Staff are really friendly and were there to answer any questions I had. Moving out was just as easy as moving in in the process was pretty quick. I would definitely use again if I were moving which hopefully I am not for a while.
Review №4
2022-05-04I would like to give Tamarra at the Atlantic ave facility a Two Thumbs up for the Great Customer service and attentiveness she displayed while helping me pick out a unit that would work best for my needs. She took me to physically see the different size orientations and explained everything from the security of my items, packages and items available, to the levels of extra insurance I should consider for my items. She was knowledgeable and made me very secure of my choice to utilize this facility.Henry Wright
Review №5
2022-05-20Richard M! Richard M! Richard M! 3 cheers for Richard M!!! And Tiffanyl!!!Tiffany deserves all her flowers as well. Tiffany was so helpful to me upon returning to the city recently, and I wanted to take out the time to recognize how she went above and beyond to not only help me with some confusion with my unit but also to accommodate my unique circumstances when needed. A bright smile whenever you see her and open communication. Extra Space made a great choice hiring her.And-Ive finally had a chance to write this review for Richard M. Earlier this year, due to travel and other issues, I was having a hard time with my unit. Richard M. went above and beyond to assist me over the phone. He also assured me and offered assistance whichever way he could. I have been a part of this Real Estate space for some time now, and the customer service just keeps getting better.5 stars and 2 thumbs up to Extra Space Atlantic, Richard M and Tiffany! Excellent customer service.
Review №6
2022-05-07Tiffany was amazing! Super great storage facility. They are so helpful with moving in, and make sure you have everything you need. They also have a space for you to pull in and unload all your stuff. I would definitely recommend this place.
Review №7
2021-09-27Ashley is always super helpful and gives great customer service. Units are cool. Prob the tricky part could be parking (sometimes) but other than that I live this Storage location (1540 Atlantic ave, Brooklyn).Chill and friendly personnel👍
Review №8
2022-05-21I needed a space to add extra files and furnitures that I did not want to get ride of. I’m happy I decided to park my valuable items with Extra Space Storage. They were friendly, patient and very thorough with finalizing my storage. The place is very clean and well kept. This is a great place to park your items.
Review №9
2022-06-01I had been going through an incredibly hectic moving experience, which meant I needed to put my things into storage for a short bit. Everything, from the moment I first called this location, was as seamless and smooth as possible. Evelyn at this location deserves a special shoutout, as she was above and beyond. Could not have been more friendly, helpful, or generous with her time.
Review №10
2022-04-23Tamara was very helpful in helping us choose a unit that fit the needs for me to store my stuff. She was very polite, and patient. Please hire more personnel like her to run the operations of your stores.