Wheelchair-accessible entrance
Yes
Extra Space Storage in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-855-2100
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–4PM
Extra Space Storage in other cities:
Comments (199)
Clean facility, and the managers there are extremely helpful and competent. I’m very much satisfied with being a customer at this location of Extra Space Storage.
Myles was outstanding in understanding my needs. We have previously used this site for our business needs and we are very happy to do it again!
Prompt and polite, an easy in and out experience. A fella named Jermaine broke down pricing for me and thoroughly answered my questions. Hope everything stays running as it does.
I rented my storage locker today, went down after work and met with Jermaine, the on site representative. What an nice person! He walked me through everything, was informed about all the ins and outs of the facility, was clear and answered every question I had. Additionally, he made sure I was in a good place before I left. I’m big on customer service. It’s clear to be, through my experience today, this Extra Space Storage location is too. Which is music to my ears.
Tiffany and Jermaine were so helpful when I needed to change units and to have a shipment dropped. I was so stressed out but they made my experience so much better and saved me a lot of time. I’ve used this space for over two years and no regrets! Keep it up!
The Management and the Whole team at this Location are OUTSTANDING !! Thank you Myles for all your help with our delivery!! Everyone at this Office are so helpful, Professional and just as friendly as can be !! Nothing But Awesome experiences with the Whole Team!!! Thank you so Much for All you Do !!!
Good storage area in BK. The staff is amazing and always ready to help! Safe facility thats climate controlled. Highly recommend.
Staff is super nice and helpful! Access is easy, place is very clean and everything works. No complaints here!
The service is great, much better than around. You feel safe. They are pricey though!
LOVE working with this company!! Miles is so helpful every time we are visiting and he couldn’t be more kind and generous!
Service team is excellent. Location is great for our area of Brooklyn. Altogether a great experience.
Clean facility with reasonable rate -I will be satisfied as long as the rates dont increase anytime soon. This rating is based on that -if the rates increase, I will update my rating.
Germain (Jermaine?) is stellar. My hero. He is so on it and moves as quickly or slowly as you need. Moving stuff into storage is a pain and he makes the process so much easier than I could’ve hoped. He went over the whole contract with me as I signed it and was transparent about certain price hikes and all the separate fees, laying out everything very clearly. If you’re talking to Germain you’re in good hands.
The experience was welcoming, quick and even enjoyable. I went with my elderly grandmother and impatient father and the store manager Jermaine and Assistant store manager Monique accommodated us so professionally. They gave great recommendations and showed excellent patience while handling both my group and other customers. As a collage student my friends and I have tried several storage spaces till now and this has been the most pleasant experience.
I can’t say enough good things about Extra Space Storage. You might be tempted to think that all storage companies are the same, but I’m here to tell you that these guys are way better than the rest of the pack.First, we signed up with Extra Space for a conveniently located unit in Brooklyn, NY, just south of downtown, and were thrilled with their price - about $50/month less than what we were able to find in harder to reach locations.Second, the people who who work at Extra Space are fantastic. This can be a forgotten point when you don’t have any need beyond getting in and out of of your storage unit, but every interaction we have had with Extra Space has left us feeling good - as if they actually *want* us to have a good experience. The sign-up was easy, the people we spoke with were friendly, well informed and communicative, and this was especially notable when compared to our prior storage provider, who seemed not to care whether we lived or died, and certainly didn’t appear to like dealing with customers.And finally, a huge shout out to Jermain Douglas, the Extra Space employee assisted us during our move-in at the 312 3rd Ave location in Brooklyn. After a lengthy and difficult move we were waiting at Extra Space for our carrier, who was late. It was past Sunday evening closing time and instead of leaving us in the lurch (we would have been in big trouble) Jermain reassured us that it was no big deal, and hung around until the movers finally arrived and we were settled in with our goods. We cannot thank Jermain and Extra Space enough for turning this tough situation around - the result being we are now thrilled, dedicated customers.In an age where actual customer service is becoming increasingly non-existent, I’m happy to say that isn’t the case with Extra Space Storage. These guys consistently go above and beyond to help, and I recommend them without qualification!
Convenient location for me, clean facilities, and the front desk staff are always friendly and willing to help.
Great Customer Services, A+ in my book , but 1 thing need to lower the prices a little more because thats how you beat the competition.
Every employee I worked with was professional and accommodating. They helped me do a fully remote move-in and move-out. With their help I was easily able to handle issues resulting from the covid-19 pandemic. Highly recommended. Theyre professional, helpful, friendly, and quick. They are top-notch storage with high quality employees. I thought the people helping me must have been the owners. Thats how good they are. A+.
Myles was a great help and got me into a storage unit in no time at all.
I was a little flustered at first, but Esana walked me through the process. She researched if Extra Space Storage accepts money orders...got back to me in a timely manner and Im all set thanks to her. Thisll work out great for me NOT to have to brave the cold weather to pay my bill Thank you Extra Space Storage, and thank you Esana!Theresa BrownI’m transferring to a new unit, and the helpfulness of Jermaine Douglas took the stress and anxiety from this process. Thank you!
Jermaine was great and efficient to lock in our unit today. Thanks!
The young Gentleman Myles was very respectful and helpful definitely made my life easy 💋💋.. good guy
Marilyn was amazing even tho I just was getting boxes
Tiffany and Miles were wonderful in locating a smallerStorage spaces for us as we downsize. They made Re whole ordeal pleasant and efficient and I’m saving money too.
Excellent service. Quick and easy. Great rate. Jermaine was fantastic.
I stopped into Extra Space Storage 312 3rd Ave today to ask about availability. Miranda and Miles were both fantastic. Friendly, professional and extremely efficient and organized. They gave me a tour, explained my options and pricing. I was in and out in 30 minutes. Just great service all away around.
We chose this place because our moving company uses it to store their stuff. Its pricier than other storage spaces, but you are paying for peace of mind. We were worried when the recent tropical storms came through, and there was flooding in the area, but our stuff was bone dry! And the office staff make all the difference! We had our stuff in storage here for a year, while we were in another state. Whenever we called the office, Jermaine would answer and have all the answers we needed about our account and units - it adds so much trust when the people youre talking to know what is going on. And he helped us settle our move out, which was pretty complicated with changing dates and more than one unit. All in all completely uneventful, which is what you want in a storage unit. Thank you!
Great service from Joshua, very kind and attentive! Made it easy to move in on a very chaotic day!
The nicest self storage I have ever been in. The staff is professional and cortious. It was very easy to decide to get a storage space here. I highly recommended.
This storage facility has such great service and accommodates their customers accordingly. Thank you Tiffany for always being such a great help.
First time renting a storage space and the rep Josie made the entire process extremely smooth! She’s super friendly and helpful, exactly what I need as a newbie. The facility offers strong security measures, and the unit itself is easily accessible and clean. Overall an awesome experience!
Great staff. Super clean facility. Easy access 24/7. One time I didn’t lock the unit correctly and got a phone call from the team. That was really nice to know that they take good care of my things. Thank you!
The people here are the best and helped me move into the perfect unit
I’ve kept a space there for about 5 years— everything has always been secure. Space is clean, elevator works, carts are available, staff are efficient and friendly. Parking area is clean and safe as well. Rates are higher than in some other locations, but for the neighborhood, they’re quite good.
Tiffany was so friendly and patient in helping me navigate to understand the protocol and policy procedures for storage unit. She was very thorough and helped me understand everything for my storage unit.
Ive been a customer with Extra Space Storage for a couple years now. Their service is impeccable. They are readily available by phone and email to answer any questions I have, as I often travel a lot and entrust my belongings to the space while my life has been somewhat nomadic.The service provided from the front of desk to even helping me manage my cube has been stellar. They are attentive and prompt. They handle my property and its safety with the utmost care. Of course, there are many choices for a storage facility in Brooklyn, however, this has been the best, because they go the EXTRA mile always.Thank you Michael, Josie and the entire team.Your Cube-r
This storage company was so easy and professional to work with. I had movers bring furniture and boxes in and out, and they were so accommodating to me in terms of working directly with the movers to make everything easier logistically. Also, they were able to find the storage last minute and it was always very easy to be in touch with them and they were friendly and a pleasure to work with. Absolutely recommend.
My experience renting a storage unit at Extra Space Storage on Third Avenue in Brooklyn couldn’t have been easier. Michael assisted me and he was extremely helpful. Not only did he determine exactly what I needed for the lowest cost, but he also went out of his way to help me unload my first batch of boxes from my car. The facility is clean, cool/well-ventilated, and secure. Overall it has been a fantastic experience and I would recommend to anyone I know looking for storage locally in Brooklyn.
Great service. Manager Jermaine Douglas is super helpful.
I had an amazing experience renting a unit at this location. Mikey and Josie are literally the nicest people ever. They walked me through everything and made everything super easy. Even more than that, they personally care. I was going through a rough time that prompted this move into storage, and they even called to see how I was doing personally. Highly recommend.
Josie was exceptional! She made my entire experience easy and was a delight to work with. Her professional, proactive assistance facilitated my renting of the perfect storage space. She assured that all was explained and that no detail went unaddressed. I cant recommend Josie and Extra Space Storage more highly!
I stopped by tonight wondering about the sizing at this facility and a young man named Miles assisted me with finding what best fit my storage needs. Thanks miles for your assistance tonight
I want to express my gratitude and appreciation to two of the most dedicated and professional staff that members at this location.Michael and Josie I will forever be grateful for all you both have done for myself and my family during the toughest time of our lives. Your kindness and hard work is truly appreciated.Keep up the great work you both do.
We had a wonderful experience at this location, especially with Josie. We had a little mixup on the sizing of the unit we’d originally seen and the unit we were moving into that day. Well, Josie came in and saved the day by ensuring that we received a unit in the right size and in a great location in the facility. She even made sure we were accurately charged, even getting us a partial refund. She was warm and personable with us and our daughter, she physically helped us move our belongings to the new unit, and she maintained the utmost professionalism. If you’re looking for somewhere to store whatever you may need, make sure you come here and ask for Josie! She will take care of you and make you feel comfortable in what could be a stressful time, that is sometimes associated with needing extra space to store your belongings. Thank you Josie for turning our day around. We hope to see you next time!~Mike
Joshua, Jermaine and Myles were extremely helpful. Highly recommend this place!
Didnt know customer service this good existed in the world. Blown away by how great my experience was. Pricing was great too. This place will be my go to storage should the situation ever arise again!
Great storage facility! Clean, easy to access and the on-site team are incredibly friendly. I’ll definitely use them again when I need storage space.
I had to use a unit when the pandemic started due to loss of home and keep all my things in storage for the last year while staying with family. Every time I’ve come to get or store anything or any problems I’ve had, I’ve had the best customer care. Special thanks to Josie! She has been absolutely wonderful and positive. Thank you so much! Will definitely recommend this space and come back in the future whenever I need some extra space! :)
Super easy and helpful check-in. They even held a set of my keys at the front desk so that someone else could access my storage when I wasn’t available. Rates were much more resonable than the storage facility right next door.
Weve been renting a unit at this location for almost 5 years and have been pleased with the service, location and facility until today. As we were taking a few things out of our unit today, we found moths had destroyed a rug and eaten through plastic garment bags storing summer clothing. When I called to see what could be done, the nice person at the front desk told me that since I didnt have insurance on the unit, there was nothing she could do. We spend $430/month on our unit, and Im so frustrated. We visit our unit frequently and have not had any other issues with Extra Space.
I would like to thank Jermaine for being absolutely wonderful and soo super helpful and wonderful with getting my locker. I would recommend anyone who needs a locker to use this extraspace. It was very clean and staff were super helpful! I would give 10 stars if I could.
Im going to try to keep this short because I could write pages and pages about the incredible management team here.Michael and Robert were so helpful that I truly feel indebted to them. They both went above and beyond to help me with a complicated storage issue (Ill spare everyone the long, tedious details). They are not only excellent at their jobs but are also genuinely lovely people who went out of their way to help me.Im thrilled with my new storage unit, and Im so grateful to Michael and Robert for all of their help. Ive used Extra Space Storage at other locations, but this facility and its managers are BY FAR the best. I highly recommend using this location!Thank you, Michael and Robert! I appreciate you both beyond words!
I have used a number of storage facilities over the past few years and I have to say, ExtraSpace was has been the best service Ive used so far. The staff is very accommodating, helpful and polite. The entire process, from getting a unit to leaving it, was made simple and flawless thanks to Esana and the entire team! Will definitely avail of their services every time. Five very well deserved stars from me!
Miles was great, showed me the space, set everything up, very happy with the service, the space, location and accessibility. Thanks Miles.
The workers there are very nice and helpful. I always see them working hard and helping everyone.
Very good experience so far. The staff was very helpful with booking a storage unit and amazing on the day I moved my stuff in. The space is clean, everything you would want/expect. I would definitely recommend this place.
I showed up at Extra Space Storage in Gowanus by mistake, when I had actually rented storage at their John Street location. Monique helped me get a refund and moved in to a nice spot in Gowanus. Treated me very well, would recommend coming in here for extra storage space!
These guys are awesome. Jermaine and Tiffany are super helpful and friendly
The staff with Extra Space Storage in Park Slope Brooklyn provided friendly, timely and professional assistance. Thanks to Monique and Myles for their support in setting up our storage unit. Their help makes our move to Brooklyn easier.
From the moment I reached out to ExtraSpace Storage they were so accommodating, patient, helpful and kind. I highly recommend this company. Special shout out to Jermaine and Monique!
After viewing/ researching other storage units in the area, and nearby neighborhoods, this place knocks them all out of the storage unit game! Its clean, well lit, secure, and the customer service is exceptional. My fiancé and I had the pleasure in working with Robert---Such a friendly and professional business man! Prices are reasonable, and worth every penny! We HIGHLY recommend this facility! We are so happy with our decision. Theres also a park lot/loading area in the back for convenience of loading and unloading your items.
I was beyond impressed with my experience with Extra Space Storage. From the very first phone call to Robert, where I asked him 20+ questions due to the fact that 1) I was moving out of my NY apartment during Covid-19 without being in the actual country to help out with the move and 2) my unfamiliarity with the system as it was my first time using a storage service ever, I was treated with nothing but kind, efficient, perfect service. Then, Michael followed up for all the logistics and day of move details, and remembered to confirm receiving the storage key from the movers. All in all, nothing but appreciation for these people!!In a nutshell: Use their service, 11/10 recommend.
The staff here are exceptional! They patiently and efficiently answered all my questions! The level of care is unmatched. Josanne was especially helpful in helping me choose the right space for my storage needs and get the best price available!
This Extra Space storage is super clean, accessible, and has extremely knowledgeable staff - especially Joselyne . I had accumulated, she managed to make me smile and laugh . I would definitely recommend this location to others looking for a place to store their valuables.
Outstanding service. There was a weird internet glitch and they called right away to fix it. Esana (I believe that was her name) walked me through everything in the lease over the phone, she made everything easy to understand, and it all took no time at all. She was a real pleasure to work with. Give that lady a raise!
Wonderful experience, really friendly staff and easy to use space!
I have been super impressed with the customer service through my move in day. JD, the Assistant Store Manger is the ultimate professional. I did a walk through with him before booking the unit and he was so thorough and had amazing follow up from that day through move in day. I have seen him every day I have been back and he is always on it... great hire! I also had the pleasure of being helped by Stephen Cadaux. He is also very nice and professional. So bravo so far on customer service! Facility is super clean and feels safe as well!
After reading such great reviews I decided to rent a storage space at this location and I was not disappointed. The staff was super friendly and helpful, especially my interaction with Michael. Thanks for being so patient answering all of my questions and helping me find the right storage space. And did I mention how clean the place is? A definite plus. I already recommended this place to family and friends.
The staff here are really great. They helped me pick the right size of unit. The facility is clean and in good repair. Im very happy with the amount of space I got for this price. They have a free moving van for your move in which is great.
I would highly recommend this place. We are moving out of our apartment and needed a place to store big furniture items and boxes for a few months and got a great deal here. The staff were professional and friendly, both over the phone and in person. Josie was particularly helpful when we went onsite to visit the location and the whole process was pretty painless and stress free. Exactly what you want when your moving. The location is clean and secure and they even provide a moving van for free for a few hours on your moving day which we took them up on (it is first come first serve for the van). All round a very good experience so far.
I just signed a contract and all experience with this storage was so nice. I went there twice to see available units, and two different staff that I met were friendly and helpful. Once I decided to rent a space, a manager took care of me all paper work, and he is attentive and provided great service. I highly recommend the storage!
This ExtraSpace storage is super clean, accessible, and has extremely knowledgeable staff - especially Jocelyne. I had accumulated, she managed to make me smile and laugh . I would definitely recommend this location to others looking for a place to store their valuables.
The staff at the 3rd Ave, Brooklyn facility could not be more helpful, professional and friendly. They made the whole process quick and easy and went the extra mile to make sure I got the unit that met my needs.
I have stored my stuff at this location twice and both times it was a very pleasant and easy process. Josanne is the NICEST, kindest person and somehow made the experience of moving all my stuff into and out go the space less stressful. Highly recommend!
The staff, particularly Michael, have been extremely helpful during adifficult transition we are making as a small company operating in apandemic environment. He has been gracious and thoughtful. We feel likehe looks at it from a user perspective.We would not be there if not for him.
Literally every employee I encountered at the 3rd Ave. location was so helpful, attentive, and super-nice. If you gotta store your stuff, heres the place to do it. 👍🏻
The folks at Extra Space are top notch. I have never had a problem with the facility. The on site manager Ms Josie, is a gem! At the start of the pandemic I found myself stuck in Europe in the bed of the red zone. Ms Josie made sure to call me an assure me that my unit was ok and in tact and to focus on more important things like staying safe alive and Covid free because at the end of the day, Extra Space would have my back. Since Feb up till yesterday, Oct 14th she has been consistent. I am very grateful to her and the folks there.
This was my first time ever renting a storage unit and from the moment I walked in, everything was so easy. The staff is kind and knowledgeable, and went out of their way more than once to help me when they really didn’t have to. The prices are good, the facility is clean and was never crowded. There seems to be just a few employees that are always there, it’s not a different person everytime you go, so they seem more invested in customer service than the average business. The best part was being able to use their van for only the cost of gas!
This was my first time at this facility and I was just moving back to New York from Florida and I must say I was pleasantly surprised at the attention and customer service by one employee in Particular; Jamel Dixon. He was very attentive to my needs and concerns and even managed to to me smile after what happen been a very awful day. I would recommend this facility to anyone who needs the space or is just looking. I was very pleased with my experience here and it is always a pleasure to be greeted by Mr Dixon when I visit. Thank you for your kind words and Customer Care!
I had a great six years with extra storage. Their staff were helpful, the facility was clean, climate controlled and easily accessible. Id give them five stars, but they do increase the price of the unit fairly regularly (with notice). If youre considering it for the long term, its a factor. However, it was a pleasant experience overall for me.
Josanne was great!! Helped us smoothly with our transfer. We have been here many years and the only thing that I am not happy with is the rate increase every 5 months. Seems extreme.
I used Extra Space Storage for a couple of months, and overall I had a great experience. JD was very helpful and professional, and always made sure to check in with me regarding my storage unit. He always contacted me before I needed to call him! Even when I was out of the country, JD was very accommodating.
Josie and Mike were amazing gave us solid breakdown of pricing and options and were patient during it all. And they laughed at my jokes which show healthy sense of humor and decorum. Cant wait to move in!
Needed a short term storage solution and Extra Space Storage met my needs. I was helped from the start by JD, who is a consummate professional and all-around nice guy. He showed me a unit conveniently on the 1st level and I was able to get a first month free deal where I only had to pay a small amount initially and as long as it was empty within 30 days I wouldnt be charged full price. Each time I went to the facility the staff were present, helpful and knowledgeable. The only suggestion I would have is there should be (at least) one outlet somewhere on the each level so tenants can charge their phones if needed. But, excellent experience with Extra Space Storage and I would patronize this establishment again.
Josie is so helpful! Made moving much less stressful. Professional and knowledgable. I have been with Extra Space on and off for years as Ive needed storage and the employees have always been attentive and quickly work to solve any problems that occur.
Kashean was amazing!!! I walked in I got a quick tour was offer different options. Everybody was extremely kind. I found out about the rates for the van. Walked out with a great unit. I’ve worked with extra space before. They’re always excellent and on top of everything. So happy to have my stuff stored in a safe place.
Lovely storage company. Workers are very courteous and polite. The facility is clean and easy to navigate. Awesome pricing and location. I love this place. I spoke with Daria and she was very helpful when assisting me. The staff is knowledgeable and answered my questions. I would recommend this place to anyone needing to store their stuff!
Ive never left a public review for anything, but the lady at the desk of this place is the BEST! She was so kind to us when we were stuck without an apartment to move all our belongings into, giving us a discount on our unit, as we only needed it for a few weeks, and she was just generally extremely nice to be around (unlike the staff at the storage place next door to here.) Plus, the gate access and loading access are fabulous, the carts provided roll smoothly without any wheel or handle issues, and the facility is spotless. Highly recommend!
Excellent service and facility! We rented a unit here for a work project and the staff and facility has been nothing but excellent with all of our needs. The team is very helpful and worked with us each step of the way. Access is quick and easy; they have carts there for your use. The entire space, even the customer bathroom, is very clean! I highly recommend this storage facility to anyone.
Tiffany is amazing! Very professional and friendly
This experience has been one of the best and smoothest transactions we have had. From the initial call after the web reservation to the actual tour and signing of the lease, its was smooth, pleasant and easy. The team is extremely knowledgable and personable and made it a pleasure to do business. Eric Munoz is an absolute pleasure to work with - professional and very willing to attend to all our questions and work with us.
They were super accommodating when we stored our belongings here for a month while waiting to move into our new home. We received the first month free and they were super helpful about pro-rating our second month when we moved out on short notice so we didn’t overpay.
I recently visited this facility and I must say this place is worth the money. Their cleanliness and customer service is worthy of five stars. One person in particular named JD, was very welcoming and helpful. I had a million questions and he answered them all, never getting frustrated with me. I know that my business here is appreciated and that the employees care and my belongings are in good hands.
The place is clean, and convenient but what sold me was the staff. They were great - especially Josie. She was very helpful, professional and just super to deal with. I will recommend your location to everyone I know.
I had an amazing experience with Extra Space Storage. Due to COVID I was not able to be present and they made the whole process so easy and were very reassuring. I feel in incredibly good hands!
The ladies who helped us get a locker were absolutely incredible. Friendly, helpful, didnt push for anything and just wanted to find a locker that would be a good fit for us. They provided great customer service from start to finish and the prices were very reasonable!
I was in a tight spot with my rental and Josie came to my rescue. And it’s not the first time. Josie is professional and friendly. She goes beyond what she needs to do to be helpful.
Its a best experience I ever had with storage.Joanne Philbert is the best. She got a lot of patient with the question I gave it to her.If you want a storage please visit extra space storage on 312 3rd ave and ask for Josanne.Thank you so much
Called to inquire about spaces/rates. Everyone I spoke to was extremely pleasant, kind, helpful & informative. Everything was broken down in great detail with an exceptional & genuine care for providing me with the best plan/rate/fee. Thank you so much for all of your help!
My experience was amazing.Taryre was so helpful, kind, amazing, and exceptional at what she did. She was able to answer all of my questions, was able to assist me in finding a storage unit that fitted my needs and was able to ensure us that everything worked out. She was so welcoming and made sure we felt at home. 5⭐️ All the way.
One of the most pain-free, enjoyable booking experiences Ive ever had. The online selection process was easy and I received a call from the local facility in BK 5 mins later. The staff has been nothing but helpful and friendly throughout. Id recommend Extra Space to anyone without blinking.
After having a nightmare of customer experience at a competitor storage facility, we called Extra Space and were treated humanely and with speedy service. Sheniqua, the manager, really helped us thru the whole process of selecting a unit and was very courteous while applying for a unit.Very happy she managed our storage solution and feel less stressed about moving!
We had a great experience here. Very helpful management who took a lot of time with us to make sure we had everything we needed.
Our family had to move on short notice. I had quite a few items to store, and was worried about the cost. Kayla was very helpful in helping me find the right unit for my needs. The entire staff was very nice, and courteous.
Super friendly and easy to work with all around. Only small complaint is that they charge you from the moment you sign the lease so don’t go in early to do your paperwork! I was only charged 3 extra days that I didn’t need but it was a bit annoying.
I found myself in a pinch during a gap between moving out of my old place and into my new place, and I was in a complete panic. Not only was Extra Space Storage available, but it was very easy to use. I booked online, got a call right away confirming that I was booking, and was able to ask questions on the phone about when I had to go in person to finalize opening the account.I went in a day before the move and Kevon was very accommodating of my spastic and nervous state. He answered all my questions calmly, even when they were ones we were going to have to go over again when I initialed all the fine detail boxes of the contract. I changed the size of my unit (going up a size) right there at the counter with no penalty or hassle. I cannot stress enough how much of a babbling crazy person I mustve seemed to him, but he was kind and patient with me through the whole process.Need to Know:-It takes a little while to open the account, so I would recommend finalizing all paperwork in person at least an hour before you have a truck pulling up. I went the day before and I was really glad that I did.-You will need a lock, either your own or one you can buy from them. You should lock your space immediately or they will with their own lock to show its in use (in that case youll have to check in with them to get the key before you can get into the unit, so its better just to put yours on if possible.)-They have small flatbed carts, but its first come first serve, much like the parking which can get a little full by the main loading doors.-They have great deals for the first month - three months, but the price may go up after that, so make sure you read the fine print and be ready to budget for that. For my purposes this was a great choice both financially and for ease of use but if youre planning to be here long term make sure that you know what youre getting into as far as cost escalation.-There isnt a way to block open the automatic door so either everyone in your moving party needs to know the code to the door into the building, or you will need someone to stand next to the sensor and trip it every time someone is on their way in.
Such a great customer service experience. I never write reviews but had to for this. Josanne was so patient and helpful in guiding me thru the process of signing up and walked me thru, literally, every step of the way. I wish every storage place Ive been to had service/staff like this.
Josanne (aka Josie) was incredibly helpful, empathetic, and used a large amount of common sense in helping me to get to the other side of an issue I had. She is a very special person and Extra Space is lucky to have her.
This was a great experience! Robert Haskins, Assistant Store Manager was amazing! Moving is never an easy experience, but he made it as pleasant as possible... I definitely recommend Extra Space Storage!!!
The most kind and helpful service, and fantastic pricing. Josie was outstanding, walked us through the various unit sizes, answered all our questions. She made this process so incredibly easy.
Moved my daughters things into this facility as she transitioned from Hawaii. This place makes it very easy to stay. The staff is on point with helpful advice, always ready to help, they seem to work together like a family, welcoming you as a part of it. and the facility is kept very clean. Any problems? Let them know. Theyll get it done. Business the old fashioned way.
Robert is a legend, he hooked it up big time. This is my first time storing in NYC, the spaces were great, climate controlled and easy to access. Everyone in the office was super nice and helpful.
This is the nicest and most accommodating storage unit I have ever been to. They helped us find the best deal and most efficient moving situation. Highly recommend them!!
JD is absolutely phenomenal! He is extremely knowledgeable, professional and friendly. We have had a very tricky storage need, and oursituation has required a lot of patience. JD has not only demonstrated an exemplary amount of patience, his interactive skills and welcoming demeanor have made a potentially very stressful experience very pleasant. Extra Space Storage at 3rd Ave in Brooklyn, NY: You are very lucky to have JD. Hold on to him tightly, before some other company lures him away! Thank you, JD!!!
Big Takeaways:-Staff is kind, professional, and overall amazing (especially Josie and Sheniqua)-Facility is clean and well-keptLast week, I needed to bring 300lbs of computer equipment into storage by myself. The staff at Extra Space, namely Josie and Sheniqua, were incredibly kind and helpful. They provided me with a cart, allowed me to take my items up in batches, offered me water and encouraged me to rest in between trips. Theyre incredibly kind and made a difficult task so much easier. If youre reading this, thank you so much again!
Michael is the best — very thorough, professional and accommodating!Been storing here for five years and it has been my best storage experience in NYC.
Went in today to speak about the options of storage. My intention was not to rent but to get an idea. Eric was immediately attentive and extremely helpful! Such a divine young man. Definitely encouraged me to move towards the company instead of my other options. Looking forward to move in my gear next month! Thanks Eric!!
Esana and Josie at Extra Space were so helpful and friendly! It made what was otherwise a difficult experience of temporarily moving everything out of our home due to a pipe bursting, a much better experience.
Really incredible customer service. After I called the central line, I was directed there to get the best deal. Everyone there was happy, friendly, and very eager to help. I was informed of everything, shown a unit, told of all deals and options, and even got to observe someone in training, which was transparent and clear. They have the first month free, which really cant be beat.
Extra Space and their workers are awesome, extremely helpful, and patient with all questions. The space is well kept, and stays true to the countless other reviews that drew me in to check out their space in the first place.
This was one of the best experiences Ive ever had with storage and I have had a lot!!! J.D. has gone over and above to handle all of my needs and Tamara and Kashean are always so welcoming and attentive to any situation that arose. Thanks for everything guys you are the best!!!Angela
The extra space storage unit on 312 3rd Ave, Brooklyn is a well kept facility. Ive been to other locations and was not pleased. So I was pleasantly surprised with this particular location on how clean it was. The attentiveness of Mr. Eric Munoz made me feel at ease and he exudes what I call excellent customer services. Displaying goodwill, friendliness, and not overbearing.
Jermaine was super helpful, upbeat and friendly and we are so happy with our experience!
So far my experience has been great with Extra Space Storage. Check in was easy and the staff has been very friendly and helpful. There was plenty of parking and access to the unit wasnt difficult, plus the various gates and coded locks provide added security. Though I wish hours ran a little later so that I could swing by after work if needed, overall this is a great facility.
Process to sign up was quick, fast, easy! Excellent customer service and facility is very clean.
I have been a customer at this facility for past 8 years. Always clean and secure. Staff are always professional. Eric was extremely helpful when I upgraded to a larger unit yesterday. Plus there is a huge private parking lot in the back so the only thing you have to worry about is the stuff that you are moving in/out.
Just signed up for a storage space here. Got a full tour and thorough explanation of everything I needed to know Sheniqua was incredibly patient and gave me extensive answers to my million questions. The place is clean, climate controlled and feels really safe!
One of the greatest and most honest experiences I’ve ever had in hospitality
Service was great! Couldn’t beat the price!! Steven was super kind, helpful, and thorough and accommodated all my requests! I can be assured that as I’m moving out of state, my stuff is in good hands and care! Definitely recommend Extra Space Storage!
My boss and I came in this morning to do a remote lease for a space in New Jersey and to ask a million questions about our current spaces in Brooklyn. Taryre helped us out and she was wonderful. She answered all of our questions, was super patient and helpful and helped us get to the bottom of some of our billing issues. In general, everyone Ive interacted with at Extra Space has always been super helpful but Taryre went above and beyond and deserves a little shout out!
I have been a customer for many years and just moved out today. I had a good experience. The staff is very friendly and helpful. The units are very clean, actually the entire facility is clean, well lit and I felt safe when there. It was is a great choice for storage needs.
Used this storage facility for about 5 months-employees were always extremely nice and helpful. Never had a single issue within my 5 months of renting. Had to close the unit because it was too far from my home-because of such great service I will definitely be using an Extra Space Storage in my area.
Very pleasant office staff, easy to arrange rental. Clean, easily accessible. No problems in over two years of rental.
Just saw leased a storage unit here. The space is very clean and perfect for what we needed to store. The space is easy to navigate with indicators at the end of each hall so you don’t get lost in an overwhelming maze. Shaniqua and CJ were super kind and helpful in greeting us, answering all of our questions since we are storing for the first time. Would recommend!!!
Josanne was amazing! She was extremely helpful and friendly. She got me settled with a unit in no time. I would highly recommend her!
Easy rental process and clean facility
I had a great experience working with Michael at Extra Space on Third Avenue. He answered all my questions and was super helpful every step of the way. Thank you!
This storage place was very professional! We had a walk through of everything including a tour of our unit, and our leasing contract! Would definitely recommend, the staff was funny and friendly, and Nice environment to be around!
Every time I visit Extra Space Storage I am always taken cared of. The staff is always available and helpful and so welcoming. They know how to make a customer feel happy wether if it’s paying off a unit or clearing out a unit. Over all this place to me is amazing.
I could NOT have asked for a better first-time experience with a storage facility!!! Everyone was super friendly every step of the way. Seriously. 10/10
The guys there were friendly and very helpful, they made sure i had the best room for a very reasonable price.. i went to other locations and they gave me way more information then any other person i spoke to.. im thankful for them
I was very pleased with the experience I have encountered at this storage place. The employees were very helpful and mannerly. This is my first time using a storage place and as I had my doubts there was a sense of comfort. They made me very aware of what goes on and that my belongings are in good hands and would be SAFE. I would recommend this storage place.
What a fantastic experience I have had so far at Extra Space Storage 3rd Ave Brooklyn! They are so helpful, very accommodating and extremely nice.I have never been so impressed by a service like this before...they have definitely put some ease into starting my new business.
Just got out space and couldn’t be happier. Josie was super nice and helpful, and patient, and made check in a breeze. Lockers very clean, and not scary at all!
Woot woot so lovelyReally great service and deals. You can rent a van with them making pick up and drop off easy.Josanna was amazing help and filled with information. Great help for
Excellent experience renting a storage unit with Extra Space! Very easy access, clean, affordable, and easy check out.
Great customer service and insight! Cheaper rates than Cube Smart. Paul was great and so helpful.
Kevon was an excellent staff member to help me with my storage needs. I would recommend this company and his service to anyone looking for a storage deal! Thanks Kevon you helped me when I needed it most.Mike!
Excellent facility, well maintained, great staff.
Location of extra space staff helpful close to highway ,train easy assess.
I try to live minimally but with my job, working in the non profit sector, its not that easy. I have had to rely on storage units to help me survive- literally. Without a building of my own to run my charity from, having a storage unit has been my saving grace. Our little storage box has all of the supplies and tools we use throughout the year at our large community events and programs for schools and shelters. The storage facility on 3rd Ave under this management has made the experience of using storage an absolute pleasure. That of course is in part by such a clean and accessible facility, but more importantly, by the staff. They are extraordinary, kind, caring, and professional. They do their job, but in doing so, they ensure your better interest and hospitality. They have become such good friends to me and my volunteers as we come in and out, playing essential roles in helping me fulfill my charitys mission. And for that, I am grateful....If I lost my boos at 3rd Ave I do not know what I would do.
Mr. Dixon was very helpful. Very pleasent young man. Great customer service. Will recommend my family and friends to use this storage company. Bery pleased!I did not write this. I have no idea who Mr. Dixon is. Never used this place of business.
Michael and Josie have been awesome. They have provided top notch customer service in our interactions.
Just closed two units at this facility. Needed to get rid of stuff and recent price increase was the nudge I needed. That said I actually enjoyed going there and will miss it! Super clean, the staff have been there a long time and are all genuinely friendly and helpful which is so rare these days.Ive had three storage facilities in the past and ExtraSpace is by far the best. When I have the need it will be a pleasure to deal with them again!
Just had an awesome experience signing up with ExtraSpace in Gowanus. Tamara and Daria were both so helpful and friendly, making my experience with Manhattan mini seem like a distant nightmare. Using the van was straightforward and convenient and the unit itself was easy to access, with wide hallways and wide garage-like doors. Moving things in the city is so stressful and the team at ExtraSpace is totally on your side. Thanks so much!!!
Best place ever! Convenient 24 hour access, staff is amazingly friendly and courteous. Answer question to the fullest. Excellent staff and service is great, theres always a bathroom when needed.Plus the facility is great. Highly recommended!!
I’m coordinating my move into storage remotely and the team at extra space storage has been thoughtful and supportive and made what is normally a stressful process a breeze!Thank you! Highly recommend!
AWESOME! 2021 is complicated, they made it easy! The staff is friendly, well informed and very attentive! A wonderful rental experience!
I have been a customer of Extra Space Storage for almost 2 years now. Their newest staff member, Eric, goes above and beyond to lend his assistance to meet the customers needs. Eric is also very knowledgeable. Eric is a pleasure to deal with.
Ive had always used extra storage for my storage needs. The employees are always polite and professional. I can always use their experience to pick the right unit for my belongings. You will not regret it!
Buyer beware. Anybody considering renting with Extra Space Storage should know that they may hike your rent significantly (40%+) with little to no notice, even if youve been a loyal customer who pays on time. Story follows.Ive been a tenant of Extra Space Storage for going on six months with my rent paid on time each month via credit card based autopay. The facility is nice, but nothing terribly special. However, this month, I found my bill to have been increased by close to 50%, moving from $154 per month to $222 per month. Upon calling the facility, the person on staff was short and rude, stating that this was my new rate, and that I had been sent a notice by mail that this was my new rate. I never received this notice, and they could not confirm delivery. Eventually, she did offer a credit, since the notice had not been provided - but stated that the rate would continue to be in effect. I asked to be connected to a supervisor, and the only thing that was promised was a return call. I will update this thread if and when I receive it, with more information about how that supervisor attempts to resolve the problem.Setting aside the fact that I never received this notice (problematic in its own right), and that Extra Space Storage has no tracking in order to demonstrate that it was delivered, a rate hike of this magnitude is appalling, especially with so much choice in the neighborhood. I understand that with month to month leases, there may be increases. But a 44% hike? That entirely changes the economics of the rental. With so many storage facilities nearby, Id like to think that Extra Space would be happy to have my ongoing, stable business. But apparently not.I then reached out to the support team on the Extra Space Storage website. Ive included screenshots of that exchange here, where they note that they are incapable of providing any support on billing issues.In short, be very cautious before entering into a contract with this company. This is no way to treat loyal customers, especially when there are so many alternatives in the neighborhood.
I always pass this building and its very nice. The Windows look great and Im always greeted by staff member who normally cleans them. I was asked if I could leave a review and since he was friendly and the place looked great I didnt see the harm. Keep up the good work.
So far so good. I really like the place. The staff are very nice and helpful. The facility is very clean and I only live a few minutes away. I give them five stars.
Hema, Taryre & JD are THE BEST. Answered any and all questions accurately, expertly and best of all with a smile! Wish all customer service encounters were so efficient & pleasant. The facilities are clean, organized and easy to navigate.
Josie was exceptional and explained everything thoroughly. I give her and extra space storage 10 stars.
Appreciate the prompt, attentive, and friendly service provided by Jermaine!
Paula was extremely helpful in getting us set up with a storage solution between moves. She was very transparent & detailed with all the logistics. Thank you for the help!
Amazingly friendly, a rare find in NYC customer service. Tayre, especially, and the rest of the staff made the booking, move in and out, and any and all arrangements entirely stress-free. They were so accommodating of my unique in-between-apartments situation and made a tricky and headachey situation work out perfectly. Tayre even called to check in to see how my apartment status was after a week or so after I moved in my stuff into storage. Highly recommend!
The staff was extremely helpful from the first day we came to visit to the day we moved in. They were professional and patient and went the extra mile to help us pick the best space for our needs. Highly recommend !
The staff here was super accommodating. They made this part of my moving process incredibly easy which can often be stressful. Huge thanks to the staff here on 3rd ave.
Had very nice experiences, with Michael, and Josie, Esana.Great people to do business with.Eric
Very helpful and efficient walk through and set up. I walked in to explore the options and Michael helped make the process painless and also helped me save money by finding me a discount. I recommend!
Tamarra is outstanding! She sold me the first moment I came to the office. Splendid work. Made it seamless, unlike the competition next door.
Everyone at this facility were amazing! From the woman who opened the door to the man who took me to the storage bin, all were incredibly friendly and helpful. I highly recommend this place.
JD was excellent during the signup process. Both JD and Taryre exude professionalism and courtesy. This is the 3rd ExtraSpace unit I have had and (plus another unit a couple years ago from a different company), but you guys and this facility are the best of them all!
In addition to parking our JP Urban Moving trucks and utilizing storage for our own needs at Extra Space Storage, we have moved scores of our customers in and out over the past 4 years. We use and endorse Extra Space because of the clean, safe and secure environment for short and long-term storing, as well as the highest level of customer service imaginable. Taryre, Linus and Kevon are the complete package: proficient and consistently congenial. We love them, and so will you!!
Josie was incredibly helpful and knowledgeable during the sign-up process, and we look forward to working with her more!
Very helpful knowledgeable staff that goes above and beyond. Clean, easily accessible facility. Top notch experience overall.
Tarye absolutely killed it. She was extremely helpful and pleasant and a pleasure to talk to. Shes efficient and nice enough to make me want to write my first ever Google review!
Needed to rent a space out of state and had to do it all remotely from this Brooklyn office. Sheniqua was extremely helpful and patient in navigating my complicated request. She and Owin from Bethesda worked together to get it all done!
Friendly staff. I originally had a reservation with CubeSmart Storage, located next door, but checked out both places since I wasnt in a contact yet. Both places are very comparible so I decided that I could forego CubeSmarts couple extra open hours and save a $20 a month with Extra Space Storage.
Customer service was very kind/informative, facility was very clean, and as a first timer, I must say that all my needs were met. Extra Space Storage is highly recommended.
JD was especially amazing: He went above and beyond to make sure we were able to move in. The rest of the team were also helpful and made the whole experience of moving much better. Thank you SO much, JD and all!
This storage facility PRICE GOUGES!After being an Extra Space customer for a year without complaints, Im very disappointed to have to be giving them a negative review.Upon signing up for the unit, I was told to expect modest rate increases of five to ten dollars every 6 months.Sure enough, 6 months later my rate increased by ten dollars a month from $128 to $138. I wasnt thrilled - but I was expecting it and it seemed par for the course.However, now at the 12 month mark I received notice of a nearly SEVENTY DOLLAR PRICE INCREASE, bringing the monthly total to $206, eighty dollars more than when I had signed up a year earlier.I called Extra Space customer service to dispute the increase and was told that regional offices sometimes increase prices dramatically when they need empty units to sell to new customers. Large price hikes when demand is higher than supply? Sounds like price gouging to me.Further, a representative at the local office refused to transfer me to someone from upper management that might be able to help with my problem. Apparently its their policy that customers cannot speak to anyone capable of making a decision.Shame on Extra Space for trying to maximize profit by screwing their customers. I paid every bill on time and would not have balked at another modest ten dollar rent increase - but a 60% hike is a different story.As far as the storage space and the facilities, I have no complaints. The hallways were always clean, it seemed secure and the employees were helpful as long as they dont have their hand in your pocket.However, none of this excuses such poor business practices. I believe theyre banking on the fact that their customers dont have the time or energy to move their belongings to avoid steep rate increase. I know Id certainly prefer not to, but I also wont stand by and be taken advantage of.If someone from the Extra Space management wants to make this right, Id love to hear from you.
Words cant begin to express how shocked I am w/Extra Space Storage. I moved in on Sunday when the facility was about to close an the assistant mgr JD was beyond professional. There was appx 3 other people he was helping an welcome me and took all 4 of us to see the units. He never once rushed us or seemed annoyed. He took his time to explain the lease to everyone an work all three computers at one time. I was shocked at how efficient he was once he told me hes only been with the company for five months. JD definitely set the bar when it comes to customer service an I look fwd to telling my friends an co workers about Extra Space especially 3rd Ave. Job well done JD sorry this is late if you ever see this. An yes I owe you lunch for staying 1 1/2 late i didnt forget! -NewNLoyalCustomer
First of all great phone etiquette and truly a knowledgable team. If I had a question they had an answer. Very polite and patient as well. Compare to other companies I havent had a service this good in long time. I advise anyone looking for storage to go here!!
JD and all the staff made my storage experience a real pleasure. Capable, professional, and just plane nice. I give my sincerest and unqualified recommendation to Extra Storage on third Ave.
I just started storing my stuff here, but I was happy with the accessibility of the location as well as the security. They require you to put in your access codes, and if you dont put your code in, but your unit is opened, it sends an alarm to the folks at the desk, which is pretty great. It makes me feel secure anyway!I wanted to store my stuff with them because they have reasonably priced climate controlled units. And not climate controlled like everything is at the same temperaature, but climate controlled like it actually is a cool dry place to store things. I was worried about a humid environment because Im storing a lot of books, and this worked out PERFECTLY.Their prices are mid-range compared to the other facilities I priced out, and I was happy to move my belongings in to this location!
Very helpful and accommodating! Josie and Mike were super friendly and the space was clean and affordable! Awesome experience!
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-04-28Finding storage places is easy but not always is there exceptional customer service. I was helped out by Myles and there was nothing else i could ask for. He was professional but engaging, gave me all the information i needed and it was as if I had been using this location for years. The facility is clean and organized and the customer service is the cherry on top. 10/10 i would definitely recommend
Review №2
2022-04-28Hands down the best storage company ive ever been too. The place is exceptionally clean. and the staff is amazing. i was helped out by a young gentle named Myles who was the best guy ever to me while i was there. I will definitely be coming back to for Myles and his help again. 10/10 recommending to every one!!!
Review №3
2022-07-22Jermaine was absolutely phenomenal!!! He was extremely helpful with helping us make decisions regarding our complicated, multi-phased move. He was also very personable and professional! This location is clean and convenient. I will definitely rent from ExtraSpace Storage again.
Review №4
2022-06-13Just went in to check on my unit before I move my stuff and had a very nice experience with one of the employees. They showed me to my unit and made sure everything was in order. The Bluetooth access to the gates is very convenient and easy to use. The $50 moving credit towards whatever moving method you are using is also great!
Review №5
2022-03-08Our small non-profit has rented units at Extra Space Storage for a few years now. The facility is clean and well run. The parking is never too busy and feels very safe. But most of all, I cant say enough good things about Miles, Jermaine and Tiffany. They really go above and beyond to be helpful and are such a pleasure to work with.
Review №6
2022-08-03Myles was awesome! He made it super seamless and easy to secure two units for our business. We’ve used extra space multiple times and it’s always a good experience!
Review №7
2022-07-28Stopped by the past Monday and a gentleman (I believe his name is Myles. Had to think about it) helped me with finding what sized unit helped fit my storage needs. I really appreciate the time and patience he had with me. Myles thank you so much
Review №8
2022-06-18Extra Space Storage made my moving and storage experience so quick and easy! Jermaine at the front desk was wonderful to work with! Will definitely be using them again if I ever need storage in the future.
Review №9
2022-04-10Due to my career I have been using storages professionally for decades. This is hands down my favorite storage facility. Storages are boxes and so nothing special there. Their boxes with doors and they all lock. What makes this place the best storage ever is the kindness and attention of the staff. The staff that are a part of this location is the best I’ve ever worked with. Flexibility, courteous, and all around great personalities. I happy to have found them and happy to be storing my valuables with them.Thank you extra space. Job well done!Wishing wellEli
Review №10
2022-06-25Efficient, clean, inspires confidence. You can lock in the online deal by paying approximate months you will need up front - well worth it as increase, if paying month to month, can be almost 50% more.