Wheelchair-accessible entrance
Yes
Extra Space Storage in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 718-705-8878
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:10AM–4PM
Extra Space Storage in other cities:
Comments (159)
Incredible customer service! I felt safe in this well lit and very clean facility. Really grateful to have this as a storage alternative in Brooklyn. Worth the effort :-)))
Noel was such a help. He was through in his explanation of all aspects of securing my unit and made sure all of my questions were answered.
Amazing staff top notch securityBright and cleanGreat place with awesome prices
Reliable storage with great hours, definitely should give them a shot. Staff and the manager, Noel, are very friendly and helpful. 👍
Always a pleasant experience dealing with Noel and the front office staff.
Noel was very helpful and outgoing was willing to go the extra mile. Excellent customer service as well.
Awesome staff.Walked in and the man behind the counter whos name is David was really nice and explained things perfectly.Place looks clean and decent. Rates are good also.
Noel, the manager at Extra Space Storage was fantastic. He was super patient and showed me my different storage options of which there were many. The facility is so clean and fresh. I would highly recommend this location. The prices are also much better than further north. Definitely worth a little longer drive.
They were so kind and helpful, even when I got lost, they came out and helped me! Would definitely recommend!
5 years and have been incredible!!! Would recommend for sure
Very smooth sign up process. The place is neat, well lit, and straightforward.
Great customer service in person. David who works at the front desk was a great help in guiding us throughout the process of getting a unit! Give him a raise!
The team at this Extra Space Storage is simply the best. They are our professional, patient, accommodating, and make you feel like youre their only customer. Not to be taken lightly in a busy place like Brooklyn... I have a few units here and would highly recommend anybody to use this space. Happy storing!
Richard was extremely helpful, easy move in and move out and fantastic service!
Customer service was excellent. I booked my storage unit about 6 weeks in advance and Dameon checked in with me frequently to confirm my needs prior to moving in. Jesus was the rep checked me into my unit and was super accommodating; even after I requested to move units (not once, but twice!) Cannot recommend these folks enough!
There is no way I could have been more pleased with or better served by Noel Rodriguez and Damaris Serrano. I had been sent a notice that my storage unit was not secure (because I failed to lock it properly), and that I should come down and sort it out. Noel and Damaris took me up to my unit and showed me how I had failed to secure the lock. Then they used a variety of tools to remove the lock, and showed me how to lock the new lock correctly. They wisely decided to keep the keys tagged with my name and in a locked box, since I had a history of losing keys and forgetting combinations.What really pleased me was that they fixed everything that I had done wrong, and set thing up so that it wouldnt happen again. They were pleasant and efficient, and I was doubly glad that I had chosen Extra Space Storage!
Staffs are nice and professional, facility is clean, overall great experience.
Noel took great care of us! 5 stars
The staff at this location was very knowledgeable and helpful. The manager, Noel, was very patient as he took the time to help me determine the right size and location for my storage unit. 2 thumbs up!
Noel and the desk attendants are all very helpful. Really great and attentive service. We always felt our storage units were safe and watched over.4 stars because the elevator is tricky and on some trips the doors wouldn’t open on any floor. I believe that’s solved now.
David was great attentive and informative. Explained all the ins and outs of the lease and insurance options. I will continue to do business here.
Nice and clean.The only down side is that you can not enter the premises just with your code. On out of business hours as couple years ago. But people is friendly and the prices are just a little below the average range.
We had rented a 5x5 locker a couple of months ago but soon realized that a larger one would meet our needs better. After seeing that a 5x7 unit was being advertised at a cost just a small amount more than the one we had, we went to the office and asked if we could upgrade. Noel was very kind and helped us, suggested a transfer, found a larger unit near where the one we had is and completed the transfer on the spot. It was and quick and easy, and were very happy to have this larger unit at a very affordable price.Noel helped us with our first unit, and he was very helpful then, too.
Fantastic service. Super easy. Noel was the best.
David has nice and polite and his has a great skills as customer service employeeThank you!!!
Very professional, clean, and super fair pricing.Thumbs up to Johnoi for being so helpful and patient!
Pretty straightforward and simple storage spot. Clean and well run. The manager Noel and his staff are really helpful. Would definitely recommend.
Professional service, clean facility, cold water fountain 10/10
I hate moving more than just about anything, but Extra Space Storage (and Noel in particular) made the storage part incredibly pleasant...and dare I say, enjoyable! He was awesome to work with, including by explaining the basics of storage units to me as patiently as a saint. I had no idea how many decisions were involved in picking one, and he was kind and friendly walking me through the process. Truly cannot recommend him or this location any more highly
Clean and well lit. Friendly and efficient service from David made the process quick , pleasant and easy
I wanted to share my experience as a customer since 2018 at Extra Space Storage which has been excellent!! The staff is always courteous and extremely helpful. The environment is safe and they are very dependable in fact this by far one of the best Storage facility around to store your property. Thanks 🙂
I was having such hard time having to move into storage at the last minute. I must say the manager at this location was so helpful. Thanks Noel for bringing some light to my already terrible situation. Definitely made my day! I will certainly recommend THIS location to anyone I know looking for storage in the neighborhood!
The facility is decently located but I have had issues with the parking lot, was locked in for over an hour once when someone locked the gate and the machines werent working. Additionally they will increase your storage fees without notification, mine were increased over 25%. Staff onsite has been nothing but a pleasure on the few circumstances that Ive needed to interact.
I’m very happy for my space Joshua is very helpful. Wonderful. Very nice man.
Joshua was very helpful and kind. He gave great service!
David did a great job very helpful and accomodating!
Staff on hand was incredibly helpful and personable. Nice and Clean facility. Plenty of security. Fair pricing.
Noel, Dameon, and David are amazing! They are always so accommodating and I’ll be sad to be leaving. Best of luck fellas!
We received great customer service from Damaris & Noel. They were friendly and informative. Would highly recommend and use their space in the future!
Dave was awesome! Clean space and helpful staff!
I was running late and came in 20 minutes before closing and the women working helped me right away and made my experience very easy and informed me of all I need to know yo rent here. 10 out o10 would recommend
I have a great experience with this storage. Good team, very helpful, polite and friendly (thank you, Noel). The storage is clean and cool.Highly recommended.
I know this review is late as I promised Dameon to leave a review regarding my experience. My wife rented last week and Dameon made sure to answer all her question and got us the unit without even coming down to the facility. He was very detailed to how the process works. When we finally moved in it was a breeze. He was not there the day we moved in but we would like to say thank you. During this hard times its good to know that there is still those few people with a lot of patience.
I’m in this storage for many years and I’m very happy with the services.
I had a very smooth experience moving my things into storage in June. Unfortunately since then, my storage rent has been increased after only 6 months, and this was done without any warning. When I called, I was told my fee would return to the original rate, but then 2 months later, my fee went up again. I was told that after the rate reversal was approved, it was then rejected- though I didn’t get any notification. I’m feeling quite frustrated with the service with Extra Space Storage!
We had such a great experience at Extra Space in Industry City; Damien was an immense help to us. He was so positive and thoughtful! I was really impressed by his customer service skill!
Fantastic team and clean, climate-controlled space. Easy to access. This team goes above and beyond to make placing or removing items from storage as painless as possible.
Getting the unit was quick and easy, and the staff has been helpful and friendly
Joshua has help us so much! He was so nice and helpful! Thank you!!!
Moving out was easy thanks to Noel. Every time I needed something during my time here, he was very helpful. The facility was also very clean. Great customer service!
Special kudos to both Whitney and Noel. Both are great to deal with and are always helpful! The facility is always clean and the service is reliable. I cant ask for anything more. Keep up the great work guys.
Even better than I expected. The facility is very clean. The climate control room that I need for my drums is perfect and the price is incredibly cheap: I have done my research. Ryan was very helpful and friendly. Its great not to have to worry about storage: moving is tough enough. Its not open 24/7 if thats something you need: I dont, so its fine for me.Its been over a year now since I wrote that review and I am still very happy with my space and the service.
Moving in was a piece of cake- Noel at the front desk was extremely helpful. Very easy going and relaxed, and totally on his game. Really appreciated his help. Made everything smooth sailing.
We just got a storage unit here and Damien helped us out big time!! He was a great guy to deal with, very happy with the service here!! 5 stars all the way!
This place is incredible. I just moved the furniture from my 1-bedroom Chelsea apartment here and the whole process was so much easier than I had anticipated. The storage facility is huge and very well maintained. The staff is extremely friendly and courteous, especially the manager Ryan who couldnt have been nicer. Im pretty sure you wont find a better deal out there (promotional 2 months free rent, youre kidding me?!). Id highly recommend Maximum Storage to anyone looking for a storage space.
Noel was extremely helpful and patient with us and showed us many different options. Wonderful customer service.
Great facility. Clean, well staffed and well lit. Parking is never an issue. The staff are reachable and extremely helpful, especially Noel. Any questions or assistance with my account were handled professionally and promptly.
Noel was very helpful with getting my family moved in. He was very patient and detailed with the whole process. I’ll be sure to recommend my friends and family to use Extra Space Storage.
The guys were really nice and helpful.
I had worked with other storage facilities but Maximum Storage exceeded all expectations. I have been renting a storage room from them at their old location for a few years and then they decided to move few blocks to a new state of the art facility. They professionally facilitated the move to the new space for no extra charge It went very smooth and I love the new space even more !The staff is always polite and courteous. Highly recommended as the price and location is right !
Excellent customer service provided by the Mgr (Mr. Johnson) & his team. Courteous, friendly & professional. Thanks for all that you do!
Dameon was so helpful. He made my moving process easy. He took his time with answering all my questions as it was my first time storing.
Nice size storage at reasonable prices for New york. And the place is very clean. Only complaint is that its not 24 hours so access to your stuff is limited. Hours are 9-5 on weekdays and 10-4 on weekends.
I just want to thank Dameon for helping me when I needed storage. I was renting with public storage and was not happy with the service. Nothing but the best at Extra space. I’m gonna tell my friends to go down to industry city and see Dameon.
The workers here are very nice.Thank you to Noel for helping me,Always a good experience whenever I arrive to ExtraSpace Storage.
The facilities are nice and clean and generally people were very nice. My only disppointment was when we closed our unit--We were charged for the full month, it wasnt prorated. Then I called twice and was told they would refund me half a month. Called back and still hadnt been done and now it has been a week and nothing.
Dameon was great. Personable efficient and friendly. I set up an account and started moving in immediately. Well run business!!!
Excellent phone communication. I needed a mattress bag for someone’s bed dumped in front of my business. Shame on selfish lazy dumpers. It was great to solve my problem with quick phone call and even faster store visit.
This place has Cool and dry storage areas. They also have plenty of carts and a low loading area so moving items to a cart from your car is easy. The area is all one level so you can wheel the cart from your car to elevator with no hassles. The doors stay open long enough for you to get the carts in without a worry.Only issue to note is that they close early so you cant go after work. You have to go early or on weekends. Not a dealbreaker just a note incase you normally go late like I used to.
David and Noel were very helpful and friendly, they helped us find our space and explained how to navigate through the place easily. We got a nice clean space.
David was absolutely lovely and very helpful. This place is super clean and nicely run. 👍🏼👍🏼
Great experience, helpful staff, and fantastic storage facility.
Whitney Ortiz and Demaris Serrano we’re so helpful and made a big difference when I needed some help! Thanks!
Damaris was so helpful to work with and answered all my questions with a smile! Very much appreciated!
Excellent customer service. Great rates. Well-managed facility. And theres parking! Five stars.
GREAT PLACE, CLEAN AND SAFE AND SECURE
Wow. Everyone at this location was incredible… from booking process to move in and out. Highly recommend!!!!
Inconvenient hours. Access on weekends only until 4:00PM and 6:00PM weekdays then you are SOL. No after hours access options, canceling my unit first chance I get and moving my storage somewhere else. People have jobs and need convenience!
Ive been with them many years and they treated me very well sadly i had to leave because it was too far away from my home but I really enjoyed having my stuff there now a new place opened right next to me yay
Our check in experience was good and Noel the assistant manager was attentive and assisted us in making sure we had everything we needed.
Management personal is excellent, since changed of ownership. Extra space storage hours of operation is longer than before. Which is much better.The storage place is very clean.
Ryan and his staff are amazing, I called him needing an emergency space and he came through, 30 minutes later the space was full. Fair pricing and excellent customer service. Thanks guys!
Very helpfulJahnoi was extra helpful !
David is very helpful and explained the services in detail.
The guys there Whitney and Nole were very helpful and professional when it came to my move in. Very clean place here.
Hands down to Dameon who helped all the way. Professional and very helpful. I will recommend this location to anyone that needs storage.
Perfect! Very helpful and friendly!
Great staff, very helpful. Great price and great deal for first time renters. The elevator guy is great too.
Dameon was such a great help. Clean facility and great staff.
This place is so great, a big thank you to Noel, he was so helpful!!
This is a new facility with good parking its clean and well lit. I went here because they have good pricing and was pleasantly surprised with with friendly service.
Damon was very helpful and the facility is very clean. Great customer service.
Dameon was a pleasure to work with, very knowledgeable, very helping and very kind. I would recommend this storage to anyone.
Easy breezy! They made the renting process simple and we transferred from one unit to another in 15 mins!
Best facility. I recommend them because they are clean and professional.
My family just got a storage space there and noel was very helpful in getting us what we needed.
Dave was great. Fast and friendly. Space is clean and easy to navigate through.
Very nice facility
Jeff and Dave made everything as easy and stress free as possible. I would highly recommend!
Dameon and Noel helped me with everything I needed. Great customer service!!
Noel and Dameon was very professional and helpful with the rental process.
Does what it says on the tin 👍
Deceiving practices. They advertise two months free but it turns out that you only get them if you rent for 6 months. Wont reimburse upon canceling a reservation either.
David was a great help. Made me feel safe in choosen the right place.
The service has been personal and excellent. The facility is brand new and in great condition.
I like this storage works for my company who needs storage for a furniture retailer. Love the tucked away nature of the spot.
A great staff Noel, Dameon and Widni
Nice people and great customer service! Definitely recommend!
Noel really helped me out and the store is so clean!
Amazing experience and stored my things on the spot.
So far so good. They are nice and they have longer hours now.
Poor customer service over the phone. Had some questions and the receptionist just brushed over and told me to go to the website. I am on their website and its confusing so.. Ill take my business somewhere else
David was extremely helpful!
Great storage with accessible location and many options for sizing.
They are very helpful and respectful and Excellent customer service.
Clean, efficient, and affordable
Always a smooth and quick transition with these guys. Thank You
Daemon was very helpful and professional. Clean facility.
David was very helpful and took care of everything!
Great facility and extremely clean.
The facility is clean and Dameon was very helpful
David and Dameon was very professional and helpful.
Great customer service from Dameon and Noel
Very helpful and fast service!
Had great help at this extra space storage
Clean and affordable. Never too busy.
Noël is the best .Storage is clean and organized.
Easy, convenient
Best storage facility in Brooklyn.
David and noel help out very nice
Noel, dameon, and david were v helpful
FANTASTIC! Easy and pain free!!
Michael was great!
Great customer service!!!
Good Prices, nice location.
Great service from Dameon
Nice site very nice staff
Great customer service
Great team
Love it
Jermaine is the man
It nice sr4
Great service
Great
Good service
Was never there
Noel was extremely helpful and kind. A new new commitment is always scary but he answered every question I had. Thank you!
Bad place...the first floor is very cold...the windows are damaged...the water entered my room....and the manager is very arrogant....another thing according to the heating...but he only works from Monday to Friday...and also poorly calibrated...I dont recommend it trash 👎👎👎👎👎
Very good service josue gave me very good service and very kind
Total reviews rating 4.8
159 Reviews for Extra Space Storage 2023:
Review №1
2022-05-14I never do reviews; this is actually my first one. They made my moving experience very easy. I couldn’t imagine better customer service anywhere in NYC. I highly recommend this storage space and will be sending all my friends here. Many thanks!
Review №2
2022-06-21Just moved out after being a customer for several years. Recommend very highly! The staff are very friendly and helpful, the facility is clean and in good shape, freight elevator and carts make moving things around very easy.
Review №3
2022-06-20The staff is excellent!! They obviously take pride in maintaining a smoothly running establishment. Assistance is immediate and resolution swift. The entire facility is very clean and I am confident that our items are safe and secure!
Review №4
2022-08-02The facility is well maintained, conveniently located. and reasonably priced compared to other storage facilities in the area. I Appreciated Noels excellent customer service.
Review №5
2022-07-10I was pleasantly surprised how nice of an experience it was to rent a storage unit here. The facility is clean and efficient, parking is easy, and the manager Noel was super helpful to get me the storage size best for my needs.
Review №6
2022-08-19Noel was an amazing sales person! He met all of my needs. Thank you!
Review №7
2022-01-11Stuffs are very nice, they show me two space with lots of patients, even i was renting the cheapest one. This business location is also pefwct! Not lot of traffic around and have a large parking lot in the front door
Review №8
2022-03-21Have yet to move-in, but the sign-up was quick, easy, and all costs and fees were transparently explained by the site. The site did a great job explaining what the up-front cost would be be, and what to expect further down the line.That said, there are mandatory fees the website or general customer service didnt mention, like required insurance.
Review №9
2022-04-03Okay this review is for the 32nd street location in Brooklyn. So I was a renter under the previous owner. The place is spacious and clean. The staff was great and professional. The have big indestructible dollies for moving your stuff in. The location was alittle out the way for me but the price was great. So much so I upgraded to a 5×10. I believe it was $94. I know it went up to $111.So Extra Space Storage bought the facility. They are very corporate so I knew a increase would be coming. The increase was to $131. A twenty dollar increase isnt horrible. However I know a few other competitors didnt raise their rates during the pandemic. So now it almost seems like the year wasnt up and here came a $50 dollar increase . Bringing me up to $181. Plus they have the right to go up again as long as they give you a thirty day notice .I paid 1 month as I had to clear a day to move everything. I ended up with a competitor and a structured rate increase for $40 less.
Review №10
2022-03-30The prices are unbeatable in the area and the staff are incredibly friendly and helpful. I felt like they went above and beyond, without trying to up sell you. My move in experience was easy and super pleasant.