Wheelchair-accessible entrance
Yes
Extra Space Storage in Kingston
Categories
Location on the map
Kingston, Ulster County, New York, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 845-331-8747
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
Great experience - very professional ! Many thanks to Brian for making this a more successful transition !
Brian was very friendly and helpful . He explained everything and made the process easy.
Matt has amazing customer service. He quickly helped me get a unit which was affordable. Very friendly and I feel my belongings will be safe! Highly recommend to all!!!
Straightforward rental process with professional and knowledgeable rep. Would highly recommend.
I started my experience with them online, and although everything was simple and user friendly, I still prefer the human connection when entrusting a business with my personal property.Brian and the other man were both friendly and professional above and beyond the norm! An absolute pleasure in todays fast changing world!
Matt is the man and got me sorted out quickly with my storage details. Highly recommend.
Matt was excellent. Helpful and very nice. The unit is easy to access.
Staff was friendly and helpful. Explained everything to me and was available for questions.
Quick, easy, great customer service I recommend.
I had my first experience today at Extra Space Storage in Kingston N.Y. with Matt whom was extremely helpful and answered all of my many questions:) I look forward to doing business again at this location! Thank you Matt!
Excellent and efficient customer service. I called close to the end of the business day expecting that they would ask me to call back the next day.They were able to send me the contract, take all my information and get me moved in that night.
The Assistant Manager was very personable, professional and answered all of my questions, along with thoroughly explaining the process. The place is securely gated and very clean. The location is very easy to find. We are first time renters and this was a very positive experience for us.
They were super helpful and made the process easy with some last minute logistical issues that I had.
Amazing customer care, super easy to get set up l 10/10 recommend
Would definitely recommend this facility. Had the pleasure of dealing with Matt who made the entire experience easy. 5 stars for his customer service.
This past weekend a group of us were cleaning out two storage units at the Sawkill Rd location. Matt Blanchard was the manager on duty. I can not say enough about him. He met us with a smile on his face and never lost it all day - regardless of how many times we bothered him(for the bathroom key!). He was professional, friendly, helpful, and compassionate of our situation. The facility was clean, welcoming, and secure. I can not thank him enough. I do not hesitate to recommend this facility and Matt should have a raise!
I love using this storage unit. They always make sure the units and grounds are clean, and ready to use. The customer service is great. The workers are friendly and willing to help any way possible. Catrina is a excellent employee she is friendly and willing to answer any questions I may have.
We had an emergency situation and both Brian and Matt were helpful, friendly, and accommodating. The process was so quick and easy. Highly recommend!!!
Matt and the Extra Space crew have been great to work with, and made getting a storage unit one less hassle during a stressful time. They helped me figure out which size I needed, and even said if we get there and realize the unit is too small, they’ll get me a bigger one. I appreciate the service.
Outstanding customer service! Matt explained me all the details and it was all clear and easy. I highly recommend using this storage. It is clean and well secured. Thank you staff!
Matt was extremely helpful. He has excellent customer service skills and answered any questions thoroughly. The process took 10 minutes and then I started storing for the move. If I could I would give 10/10 ☆s
I had a great experience with Brian. He was able to assist me with a space for my cross country move. The experience and service was excellent from start to finish.
The customer service and facilities are fairly good HOWEVER, and buyer beware, if you’re looking for long term storage **avoid Extra Space at all costs**. I put my things in storage here 2 years ago agreeing to a rate of ~$125/mo. A few months later I got a notice my rent was being increased to $165/mo, and most recently to a whopping $245/mo. And according to many comments I found online, ES is notorious (like #1 in the industry notorious) for this kind of price gouging. I don’t have time to move everything to a different company at the moment, but believe me I will be ASAP.
Excellent service! Easy conversation, they had all the boxes I needed, the lease went right to my email. Office is very clean, and Catrina was sanitizing the code pad when I walked up. The unit was also very clean, a good surprise since theyre outside
Very appreciative for staffs immediate attention & efforts to correct serious mistakes made by movers including locking storage unit in the open position with a combination lock. Thankfully staff notified me immediately & assisted in securing my storage unit properly. Had it not been for their attention to this matter this could have been a devastating problem. Thanks again!! BIG TIME!
I can gladly say that the service i received was beyond outstanding. All it took was a few brief questions and Katrina knew exactly what I needed. Honestly, before i arrived I wasnt sure of exactly what i needed and expected nothing but stress and convoluted questions aimed directly at my wallet. However, everything was very much to the contrary. Katrinas sincerity and attention to detail had me breathing a sigh of relief. I really appreciated her immediate willingness to actively and carefully listen to what i was saying. Her questions were relevant and focused making it quite clear to me that her guidance was in my best interest. I got exactly what i needed and it was an enjoyable easy experience as well! Thank you!
Matt Blanchard is an astounding, helpful and very kind employee. He helped me and my family today, May 15 with all sorts of necessities while using the extra space storage facility in Kingston, ny. We are from Vermont helping another family member move back and things weren’t going smoothly. thankfully for Matt, with whichever accommodations he presented to us, things started looking a little brighter and our moods changed drastically and that alone was a huge help. I give this man a 5 star rating all day long.Thanks again Matt,Brad Snow ❄️ 👌🏼
I had the pleasure of working with Catrina to find a storage unit near my new home in Rhinebeck. She was very helpful, kind, and did a wonderful job explaining pricing, going over the best options, and offered full transparency about the unit and the location.I would highly recommend.
Matt is genuinely nice person, always pleasant to talk with. He had my unit setup right before closing time and answered all of my questions quickly. Highly recommended
This place is absolutely AMAZING. So glad I found it to store some of my belongings for a little while. Kelly and Matt are incredibly helpful and accommodating. Also such positive energy and great vibe. The units are super clean. The hallways and area surrounding the units are very well kept as well. You can feel that they truly take care of your things and you as the client. Even going through the logistics felt pleasant. I feel very rest assured to be a customer there, which takes a huge weight off my chest. I can only highly recommend this place to anyone looking for a storage unit, no matter the size or time span they need it for. Extra Space Storage is the whole package! Thank you!!!
I’m happy to say my experience today was amazing. There was a sight bit of confusion from my end but Matt was very patient, understanding, professional and helped figured what I needed to best Sort out my issue. 10/10 Service.I’m only using this location from now on. :) Thank you again brother
Matt and Brian were very helpful and made the process fast and easy.price was great too.Matt found a deal that ended up saving us money!! Definitely recommend
Super clean and a pleasure to work with 5 stars, recommend
Clean, friendly, accommodating, I ended up renting two units!
Catrina is a great representative for Extra Space. On the phone, she was pleasant and knowledgeable. When I arrived, Matt Blanchard, the manager, assigned the storage unit and explained in detail all the information that was necessary for me know. He too was friendly and pleasant and well informed. I rented the unit and feel confident that I made the right choice by going to Extra Space Storage. I know if there is ever any problem, both Catrina and Matt will do what is necessary to help. Good ambassadors for your company.
Great service from Matt and his team. Friendly, courteous, professional and was even nice enough to walk me through the best route to my rv spot considering how big the rig is. Definitely worth every very affordable penny. Thanks again!
Extra Space Storage has excellent, knowledgeable employees that are extremely helpful. The storage unit is clean and the grounds are well kept. I highly recommend it!
Weve rented two units at the Kingston, NY location, both with very positive experiences. The first unit, which we still are renting, is clean and the common space is well kept. The second, we ended up not using! Catrina and Matt were both very accommodating in helping us resolve this issue. All in all, they have been professional to deal with and I wouldnt hesitate to rent at this very convenient location again, especially with Catrina and Matt there to help things along.
Brian was super helpful and easy to work with in the process of securing a 10 x 30 storage unit. He answered all my questions and help me take care of things in a timely manner.
Nice convenient location close to the Thruway exit.Staff was very honest and informative.
Fast and easy. Great service, clean and secure location
The gentleman was friendly and helpful. Setting up an account was easy and simple. Price is steep other than that my experience was good!
I had a very helpful conversation with a representative to get me the unit I needed. It really feels like their best interest is in the costumer and that’s what we need!
Awesome customer service, pricey but worth it! Will use again
Katrina, the Asst. Manager at this facility, was thorough, professional, personable, knowledgeable and efficient. She’s a great representative for this company! We are happy to be doing business with them.
Ive been at this location for nearly 7 years and my stuff has been well protected from years of weather. The units and grounds are kept very well. The staff, especially Kelly, are very nice and professional. Anything you need, she will take care of it immediately. I will certainly use them again if I ever need more space. Thank you!
All questions were answered. Very informative. I would recommend Extra Storage, they make sure you understand all policies and how they operate. So lets rent.
Excellent customer service! Bill and Jim at The Kingston location were so friendly and fun to talk to. Very thorough with explaining instructions with everything about the unit and paperwork. The grounds are very clean and safe. The prices are reasonable. Love this place! Thank you guys
Great site and service. Kelly is the best!!! 5 stars are for her. Without her help, a project I planned for my existing storage units would not be possible. I have rented units at this site for over 5 years. Has always been a great facility. The site is always clean and the staff always helpful.
Generally good experience. The folks I spoke with on the phone were nice. There was apparently a glitch in the system where they lost my reservation, which I discovered just a few days before taking my things there for storage. But they ironed it out in the end.
Excellent customer service. Catrina was a pleasure to speak with during the reservation process. Unit was clean when arrived and the property is well kept.
I highly recommend the excellent people at Extra Space storage . Personable, professional, friendly and efficient. An all around great experience!Update... after a year the prices skyrocketed! Not happy... Matt is amazing, but it was time to go...
Exceptional Customer Service!The managers and associates are very helpful! Their customer service was unbelievable through my entire experience: first phone call I received to set up an appointment, visiting property, moving in, and any time I visit to use my storage space. I have never used a storage facility and I did a lot of price comparison and review research online. Due to the outstanding customer service this was the only place I decided to visit and the rate is fantastic.
They took the time to make sure we were comfortable with payments and the right unit! And we decided to buys a house, in which they were very understanding when we had to leave before our lease was up! They reimbursed us for those days! It was very easy and no stress! We really appreciate it guys!
Renting was fast and easy this company has no contact options if you are like me and are being very careful during the pandemic. Katrina was kind and professional- would recommend!
Great professional service. Matt got me signed up quickly and explained everything I needed to know. Great location and easy access.
Mat was amazing with helping me on every question he’s made my many questions and requests seem as though it was his delight to help me which made me feel very easy with talking to him and getting the info I needed he was very informative and helpful thank you for having such wonderful people like him working for you. My experience was very easy. Please thank him and know he’s a wonderful employee. Thanks again extra space for listening to a very happy customer thanks to mat and ur business. Jude
Very Fast and Efficient Way of renting a storage space! Matt & Catrina were very kind, informative and Welcoming. The site I may say is kept immaculate. Very professional.
Great, professional, clean and secure storage service just outside Kingston convenient to our home outside Woodstock in Mount Tremper. I was very happy with their service...
People are very pleasant, otherwise is pretty much exactly what youd expect. Be aware that you have to pay administration fees, provide your own lock/purchase one of theirs, and pay flood insurance. However, that is most likely not much different than other places, and the access hours are pretty damn good for people with everyday needs (6am-10pm).
My experience with renting out a new storage unit with Extra Space was an easy and very pleasant one. Kelly was the one who assisted me and I was all set in a very short time. She explained it all well and I left feeling comfortable with leaving my belongings at their site.
This is a great place to store your stuff and/or vehicles. The units are clean and up to date. The actual location is very safe and secure. The staff are very friendly and helpful. Everyone here is great!I have mainly dealt with the manager Steve and he is awesome and will help you with any/all of your needs, and If you are lucky you will get to meet his cool doggie sidekick too!The online bill pay and reservation system are super convenient and it allows you to manage your unit(s) 24/7Thank You guys, keep up the great work!
Both Kelly and Gail were extremely helpful and easy to deal with. Gail gave me a complete tour of the facility, processed our application, showed me how to access the gate with our personal code, and how to secure our unit with a lock (which they sell on site) within 45 minutes. Our unit was spacious and spotless - absolutely move in ready. The grounds are very well maintained and feel secure. They also have a small wall of items - from locks to protective coverings- for sale at very reasonable prices, saving a trip to the hardware store and back. The location could not be more convenient. Very glad to have found Extra Space Storage!
Excellent place for storage!! Property is immaculate. The store manager Matt really takes care of your needs really helped my wife and I out when we were in a bind. Highly recommend this company!
I recently moved out of a four bedroom house into a one bedroom apartment, therefore having to find a place for a large amount of furniture and home goods. I called several places and after talking to your rep, Brenn, decided I was going to go with your facility, where myself and former housemate rented three, each one of us got one and we shared a third. All the information that we got from the time I spoke to her on the phone till present was completely accurate and consistent. Anytime I have needed to speak to her she has always been available and showed extreme professionalism in her job. The office is always clean and organized, and the grounds always clean and well kept. She is always friendly and cheerful, willing to go out of her way, and asking frequently if there are any issues, which I can gladly say have been none. Brenn is always professional, polite, and definitely an asset to your company. I would definitely recommend this facility to others.George W.
Kelly was extremely helpful, friendly, and informative. I came in with my mom and little sister to store some items from my sister’s college apartment. Kelly took a genuine interest in our storage project and ensured that we had all the details necessary to make the storage process seamless. It was a phenomenally personally tailored customer service experience. I would highly recommend Extra Space Storage to anyone who wants a safe and secure place to store their precious possessions. They will be in good hands!
Fantastic customer service! Everyone has been great.Clean unit, clean property! Everyone I have spoken with has been helpful and fun to chat with!
Katrina was professional, helpful and wonderful to work with while renting a storage unit for the summer. I would definitely recommend their service!
The manager Matt on Sawkill rd in Kingston was very nice, polite and helpful. He explained everything to us. So far so good!
Brian was wonderful and got me set up and going quickly and efficiently!! Thank you so much for a great experience!!
Extra space used to be a great place the store stuff but theyre getting too greedy Ive been there since 2006 had to move out within the last year because their price increases every 6 months of $70 was unsustainable I felt betrayed by the company cuz I have been there so long the manager and assistant manager awesome people to deal with they do everything they can do to help but the district manager is just greedy and said if I moved out that he could rent the unit for more very sad I do not recommend this place pains me to have to say that
Great fast service. Easy to deal with.
A+Great location, Great Customer Service, and Great place to accommodate for storage needs. Kelly and Matt in the office are both very professional and friendly. As a mover, I move people in and out of here alot and the units are very clean and well maintained. Id recommend this place over and over.
Great place if youre in need of a storage unit. Matt is awesome! Super friendly, personable. Keeps all the units clean and goes out of his way to help you out! I would highly recommend this place!
Courteous, professional and superior customer service from start to finish. Kelly was absolutely wonderful. Just a pleasant and seamless experience which alleviated the stress of moving tremendously . Units are immaculate and exactly as described . Highly recommended!
I love this place. They are so courteous and professional. They treat you like a human being and not just another unit. They really do go above and beyond. I highly recommend extra space storage on sawkill rd.
Matt was very helpful and gave me and my father good advice and information while trying to pick a storage unit. Definitely would recommend so far!
Corporate tried to raise my rate by 100 percent. So I took my stuff and would not recommend them thankfully the guys that work there were great.
I had such a great experience here at Extra Space Storage. Brenlie was so kind and sweet and always super friendly. I told her my name when I met her and she never forgot it. It was always convenient to get in and out. I would highly recommend storing your stuff here if you need a safe place to do so!!
Catrina Jones at the Kingston location was fantastic with helping us find the correct storage unit. She was responsive and efficient pulling everything together for us and highly recommend working with her !!
Great efficient and friendly service!!!! Affordable prices and very clean storage units.!Matt was very helpful and helped me in deciding what size storage unit was best for me, awesome customer service. Would recommend 100% to friends and family :)
The manager there Brenlie is an absolute pleasure to work with. She goes the extra mile and out of her way to make the experience even better. I recommend her and extra space storage to everyone. The facility always is clean and clear of snow in the winter.
I love Extra Space Storage it’s very helpful for extra space & etc & they have very good customer service very good security I’ve had a unit there for over 4+ years & I’ve had no issues there. :)
All around great experience. Brenlie is amazing! She went above and beyond to help me with my move-out in a time crunch. I also worked with Rich, who was very courteous and professional.
I have used several storage facilities over many years. By far and away this is the best. Steven Mascia the manager actually helped, me on his own time to move my things in! Assistant Mgr Richard Baton is also wonderful - they work great together as a team. Calls are always quickly returned. No need to shop around, this IS the place to trust your valuables.- Dennis
Great Customer Service. Helpful staff makes paying your bill easy (both via online or over the phone) Theyre also incredibly helpful when accessing your belongings.Keep up the good work Steve and Rich!!
The size unit we were looking for was not available the day we reserved it online. Someone called to let me know and told me they’d call as soon as one was available. I was really pleased when they called a few days later and let me reserve one over the phone (to check in later that same day), I appreciated that customer service. The unit was clean and dry & the staff is friendly!
Honest, friendly service from this place in Kingston. Whether in person or on the phone, I have always been met with respectful, courteous, and helpful service. Theyre not trying to swindle or take advantage. These folks have earned my respect and I heartily recommend.
The worst place to get a storage unit they are all about money and they are rude they all should be fired! We moved out and they still want money from us..don’t go there to open a unit if I could I would put 0 stars..
Amazing experience all around. Clean facilities and reasonably priced. Excellent and safe customer service. 100% recommend!
I would recommend this storage unit to anyone one looking for one.. Best customer service I have received in a long time. Kelly from the Kingston N.Y. office was wonderful. Keep up the great work Kelly and Thank you for a wonderful hassel free experience.
Kelly was awesome, very helpful and informative. Got me the best deal/unit for the time estimated of me leasing. I would recommend Extra Space Storage for anyone needing a unit, quick and easy.
This is a great place to store your items. Extra space storage is clean and bright. The hours are great as well. The store manager Brenlie is very nice and will help you with all your storage needs. Thanks for everything.
My partner and I have had a great experience w this company. Kelli (at the Kingston NY location) bent over backwards to meet our needs, as has everyone else. We can’t recommend them enough.
Great customers service, Aaron is great!! He went above and beyond to help us out.! He is a good guy. Highly recommend storing your personal belongings whith them.
Great units, great service, easy access in and out with no issues ... Just a tad on the pricey side but it was pretty competitive compared to other places.
Hello My Husband and I are renting a space at Your Sawkill Road site. I would just like to say that kelly and matt are both very pleasant and go above above and beyond to help. Renting here has been a very pleasant experience. We will definitely rent here again as well as tell others! Kelly and matt are so friendly and personable-both assets to your business!Sincerely,Theresa and Sean Lewis
What a great place! Kelly helped us move in and set us up with a nice, clean, safe storage unit. These are well care for, clean, and feels great to know that the stuff is secure!
Assistance was amazing! Kelly, the store manager, was helpful and even waited for us! I’m very satisfied with their service i highly recommend this storage facility, super clean.
Excellent customer service. Kelly Boulton has been extremely helpful, accommodating and courteous. We will definitely recommend Extra Space Storage on Sawkill Road in Kingston NY to others.
Great place for storage. Gated for security so you do not have to be concerned about just anyone accessing the area. Excellent staff, very nice to work with. Highly recommended no need to shop around when you have to get storage. Thanks Kelly and staff...Rich
Both Catrina and Matt were very helpful, they had an answer to every question i had and made it a very pleasant experience. The grounds and units are well maintained and I would recommend this place to anyone looking for a storage place.
Store Manager Brenlie Vargas is so kind and helpful. Whenever I have a question about my account she is quick to assist me and really knows her stuff! Shes very professional and friendly as well.
Liked the storage unit but they were ridiculous in increasing charges for the space. It almost doubled in cost in 2 years. Seemed like they didn’t care if I stayed or not..nw person renting was even more money..Price gouging
Extra Space Storage is the best storage unit company to choose. Extra Space locations are always well kept/maintained, Kingston’s management and staff are very kind and attentive. They are always eager to meet your specific storage needs regardless of size and they also offer climate control storage (heat/ac) and outside parking for larger things like vehicles, RVs, campers, trailers etc.
I rented a storage unit today from Extra Space Storage. The manager took the time to explain the different options for storage rental and I settled on what seemed best. She seemed thorough and honest. Storage unit and grounds look clean.
Brenlie was amazing. She helped me greatly upon moving in and was friendly and informative. She was knowledgeable and effective and thats all you really ask for when it comes to storage. Two thumbs up!
Was easy to sign up for a space & do all the paperwork etc without having to go into the office/having any in person contact. Space is clean & grounds feel safe & secure.
Matt did an awesome job in explaining the various options and walked me through the process. I would definitely recommend Kingston Extra Space Storage to anyone needing extra storage space!!
Prompt, friendly service, very thorough with all the procedures, and great communication through emails and text messages.
The folks that run this particular location of Extra Space Storage are awesome! The manager is super helpful and all the employees go out of their way to assist you with a very professional and thoughtful personal touch. I love this place!
I called and was helped immediately and professionally! When I arrived at the location, in Kingston, was greeted by Brenlie, who was friendly, professional, pleasant, not pushy, very helpful, and just all around nice person. Thank you for your pleasant and professional demeanor! If you need help ask for Brenlie!!!! Respectfully, Carole C.
Kelly Boulton was extremely helpful and patient with me while deciding how big of a unit I might need. Thanks Kelly!!! It was an absolute pleasure. Two thumbs up for her assistant.
Showed up here at 5:20 pm needing to move everything I own into storage and was greeted by a very friendly woman named Kelly ! She showed me the different sized units and gave a great deal on the price of the unit I needed . If you need to store stuff I highly recommend it here :)
The storage units are nice, it is well kept, and secure. But if you are looking for a flat entrance to your unit you will need a ramp. 2-8 step up on all the concrete pads, would be tough for pallet jack. Truck dolly ok.Well managed, passord operated gate, also sales of key and lock products sold at the office during normal business hours
Real Honest employees that got the EXTRA mile for each and every customer. Quick service and correct information. Easy to talk to making your stay with Extra Space a pleasurable experience. Thank you Sawkill Team!
Wonderful service and friendly team. Brian was so helpful in setting up my space!
Matt is Great!! Really helped me out when I was in a bind!! Great facility! Super clean very well manged!! Would recommend to anyone in need of storage!
Very pleasant experience, Catrina was very helpful and knowledgeable. The place is nice and clean and I will definitely recommend it to anyone looking for a storage unit.
Matt is great, he walked me through everything and even showed me the unit before I locked in to rent the unit, he gave me information about the insurance and did everything he could to honor the internet price and I really appreciate everything he’s done for me today!
I’ve tried them all in the mid Hudson Valley for 20 years or more, but I’ve now found Kelly manages Extra Space Storage on Sawkill Road better than everyone else! What a pleasure to know for certain there is a responsible and caring person watching over our stored goods and with the “can do” attitude so rarely found in so many young professionals. Problem solved by Kelly!
ESS was a great storage experience. Having never rented prior to this, the staff I dealt with were helpful and patient. The unit was clean and after a year of storage, my items remained dry and as pristine as when I put them into the storage unit.If I had to make a suggested improvement it would be for ESS to figure out a way to lower the monthly storage rate.
Very professional and courteous storage unit are clean and well maintained.
Brenlie is a great person, she made my experience with Extra Space a easy processes. Moving is never easy and it is great to have a friendly, informative person such as Brenlie to help you make thing go a little more smooth. I enjoyed working with her!
I highly recommend Extra Space Storage for all of your storage needs! It is a very clean and well kept facility. The customer service was great. Rich and Brenlie were very helpful and accommodating. I am very satisfied with Extra Space Storages services and will recommend them to anyone searching for storage.
The best storage place in the area. I used Extra Space Storage twice so far and it is safe, clean and the staff is very friendly. Recommending them to everyone!
Excellent service. Whenever I need help theres the manager coming in and saving the day! So happy I chose to store my belongings here. I know they will be safe and I always look forward to the service and the Personalities of the workers.
Im going to tell my friends to come here if they ever need to store something. The place is safe and cheap. But beyond that the woman who helped me at the counter was amazing. She really wanted to help me!! Which was very nice.
I enjoy doing business with Extra Space Storge. The employees were very kind and respectful they made my moving experience 10x better. I would definitely recommend them for moving troubles.
Ive been using Extra Space Storage since August of 2013. I find them easy to work with and Steve and Rich have done a fine job addressing my storage issues. This has been a long winter with lots of snow but I have never had a problem getting to or into my unit.Keep up the fine work guys.
Catrina is the bomb. She was very professional and kind on the phone, took care of all my needs, and quickly made me realize I chose the right place to rent storage from.
You will not find another storage center that cares so much about their customers! Facility is clean & safe, and they do an outstanding job of making the process smooth & simple. Why go elsewhere?
I have to say I have seen my fair share of storage units an by far this is the most professional and comforting company I have encountered.My hats off to a great store manager Brenlie Vargas such a joy to have to do business with thank you very much!
Joe was a great help with finding the peoper size unit for us ! And the price down wasnt even over 45 dollars !! Great customer service and happy with my month to month agreement.
I went there for a storage space. And the person Matt Blanchard was so very helpful and told me in detail everything that i needed to know. Even know I didn’t understand, he put it in a way I did! Such a wonderful place and highly recommended ..
Although there was a delay in getting my unit that I paid 4 online I was satisfied with the outcome bcuz I was given a double discount 4 having 2 wait due 2 their errors.
Extra Space Kingston is awesome! The office staff is beyond amazing ... helpful, friendly, cheerful, and explained everything clearly and efficiently. Definitely recommend!
Excellent service! Very helpful and pleasant to deal with. Nice and clean facility. I really enjoyed the experience and will continue to use them if I need extra space in the future.
Kelly and crew were incredibly helpful and knowledgeable. The whole place is clean and efficient! They made my whole experience fast and easy! Thank you!
The Sawkill Road facility in Kingston is very well maintained - extremely clean, well lighted, easily accessible - and the staff is very friendly and helpful. My experience with Extra Space Storage has been very positive and I would highly recommend them for anyone who is looking to rent storage space.Update - I just emptied my unit after three years - I had chosen a climate controlled unit - everything was in perfect condition, not a hint of moisture. I would not hesitate to use Extra Space Storage again in the future if I need storage space again.
Catrina was very helpful in setting up an account for me. When I arrived ahe explained very clearly how to open the gate for entering and leaving the property. I appreciate her friendliness and professionalism. Thank you!
I recently signed up with extra space storage in Kingston NY. Im so glad I did their facility is very clean and in great shape, the customer service was awesone, ive never had such great service before. I highly highly recommended this place to everyone. You will not be let down. I have found a place to store my extra belongings for a long time!!!
Would highly recommend Extra Space Storage! Very friendly staff, extremely clean units, secure property, and most importantly - all units easily accessible with a truck or trailer going in AND going out. Comparable in pricing to other places, yet much nicer.
Ms. Vargas is a seasoned professional. She is knowledgeable, courteous, and has always delivered outstanding customer service. I had been a customer of the Extra Space Storage in Nanuet for years. Each time I interacted with Ms. Vargas, she was friendly and very helpful to me. She is an asset to this location.
Excellent professional service and easy to set up. Brian helpful and easy to work with!:)
These guys are really awesome and they kick butt. Brenlie and Rich are great they have done an exemplary job. They both should be on the fast track!! As i am retired from law enforcement an have not seen better people!!!!Thank youDel Braswell
Steve and Rich are awesome nice friendly and helpful .Then comes the punch in the face. I was forced to deal with the district manager. Incompetent does not even begin to describe this guy. Lets just say his management style made me sick. He was the sole reason I moved my things to Allways Storage. Dont even waste your time.
Nice unit for squating but it could use a light source so I can pirate the electric for a space heater. Nights get chilly in this 5x5 box. But overall I’m happy. It’s Cheaper than a section 8 room in the local super 8.
This is a first time coming to a storage place. Kelly helped us tremendously! She answered all of our questions. We were in and out! I would definitely recommend this place to anyone who is looking for a simple transition!
I was helped by Rich the assistant manager. He was very helpful and showed me all my options using extra space storage to help me with all my needs.He met all my expectations of a pleasurable purchasing experience.John WilcoxKingston, NY
Matt was very helpful and professional with helping me understand the process of getting a storage locker. Very friendly!
The only complaint I would have is that they are a little pricey. Other than that. All good.
Let me tell you, I have had a lot of storage units across the country due to my crafting business. This particular Extra Space Storage IS THE BEST. They have friendly and courteous employees and are always willing to lend an extra hand :) 5 ★s
The Kingston facility is terrific. Kelly is always super pleasant and extremely helpful. I would use this immaculate facility again without hesitation. Highly recommended.
Rich was very helpful in securing a storage unit for my use during a move. The storage unit was very clean and easy to access. Excellent customer service all around!
Chris was very informative and extremely kind and patient. I’ve rented here before and the units are always clean. And the staff accessible.
Brenlie & Rich have been nothing but helpful and have made us feel extra safe with our possessions in their hands. Brenlie also recommended an incredible moving company called Seas Moving. The prices are great and the ease of loading in and out is perfect.Thanks ExtraSpaceStorage!
Great customer service from the assistant manager. We stopped by to rent a 10x15 space but there were none available. A couple hours later he called us back to let us know one had just come open. We are happy!
Never had an issue with Extra Space Storage. We located somewhere different only reason why we left.
Excellent friendly service, great location, super promotion. Highly recommend, cant wait to fill up my storage unit with all my vintage finds.
Didnt have any small units left but the lady in the office is very nice a d helpful. Really wanted to rent here the grounds are very clean and maintained
Great Location, Prices arent bad and they had the right size unit i needed with little warning. I even got a free month overall a great place to check out if you are in need of storage.
Kelly was very patient with me. Very knowleged and though with her duties as manager of the facility. the grounds and unit are clean. Thank You extra space.
Clean and well maintained facility. Staff was courteous and knowledgeable.
Great customer service, great promotional options & great locations. This is my first time using a storage facility and so far it has been a seamless, aggravation free experience!
I have to say today was a blah type of day for me but kelly boulton and the other two staff was so helpful and understanding of the situation with my storage unit and turn my day into a wonderful one even with all the rain and dark clouds and muggy air 🤝🤙🏾You all are awesome 👏🏾.
Matt provided excellent customer service and explained everything wonderfully. Super friendly. Will continue to come back to use their services
In the last month I have cleaned out a ten by thirty foot space,, with ten years of stored stuff. It is a painful yet rewarding experience, (feng shui definitely helps btw). During the time that we were there, and over the phone, Brenlie and Rich maintained a truly warm and professional atmosphere. They also seemed to work very well as a team. The facility is well lit, and in an easily accessible location. It is also right next to Jetos a driving range/ nine hole golf course:)A plus extra storage_N
Matt the guy that was in there did not want to turn me away. Great customer service from him. Will recommend to friends and family.
Great Customer Service. Rich was very friendly - showed me my unit beforehand. The whole place is neat and clean.
Matt the Manager is very friendly and helpful. Really cares about your needs. Property is very clean as well as the storage sheds.
Went to rent a storage unit today with my friend and Kelly had great service!!! She was so kind and helpful and answered all of our questions!!
I had a fire in my home and went to this location spoke with the manager Brenlie and she helped me so much she very empathic with my situation and even offered to give me the names of local places that help people with these kinds of life changing events . She is an absolute rockstar consider this my new storage .
Very professional and kind staff. Helped me find the perfect storage unit for my needs and were able to answer all my questions.
Matt was very pleasant to work with. Made the move in process quick and smooth. Will recommend to everyone I know.
Very nice place. The receptionist there is a very lovely lady and shes always there to help with whatever your needs are. I would definitely recommend this place for anyone.
Bren and Rich were absolutely wonderful! Great customer service and very clean location. I would definitely rent here again!
Clean, well managed property. Managers always helpful. No surprises, no hidden fees, just straight up secure storage.
My experience thus far has been excellent - all conversations and correspondence was highly professional.
Great service, very helpful staff was able to give us a free golf cart ride to find a unit would tell my friends about how nice they were here.
Must say..very convenient...and quick check in..BUT the staff...Kelly and Matt...made all the difference..Very helpful and friendly..They are the reason I decided on this storage facility...Thank You..Customer Service still does exist!!
When I need storage space..I go to extra space..I have never had a problem with them. The staff are very kind. Very informative.very nice and clean inviroment...I would recommend to family and friends.
I have never rented a storage unit before and was a little apprehensive .Kelly was amazing completely thorough warm and friendly I could not have had a better first time experience.
Kelly Boulton was awesome! Super helpful and extra sweet! Thank you for helping me!! I will always choose Extra Space because of her!!
A little pricey but the employees are pleasant and they get things done in a timely fashion!!! Yes I would refer them and use them again!
Extra Space Storage is the best storage unit company to choose. Extra Space locations are always well kept/maintained, Kingston’s management and staff are very kind and attentive.
So far I have had a very good experience at the Kingston NY location catrina Jones was very helpful and nice.
The Best!!! Super clean and well kept, Kelly and Matt are aweosme. What a pleasant and good experience. Highly recommended!!
Catrina and Matt were very informative, polite and helpful ! Great customer service .. five plus stars !
Total reviews rating 4.8
199 Reviews for Extra Space Storage 2023:
Review №1
2022-06-08Matt Blanchard was absolutely awesome! I was there for a while , he is absolutely great and thorough no pushy sales for extra . He is very friendly and personable and humorous . We talked about example coins , he also gave me a recommendation for where he goes for a tattoo and piercing place . He shows you and tells you everything. He even asked if he should put a longer chain on light .lol I’m short . I have climate control I recommend especially if you have stuff that needs it . It’s worth it . Pleas leave your reviews because you think it’s not important but that is their commissions . And also tell person who recommended you to give one . It’s a nice place . Thank you . Lol P.S. wink again humor hahahaha I will climb the fence lol ok in daytime
Review №2
2022-05-05Hello. Im writing this review about Extra Space Storage on Sawkill Rd. in Kingston NY. I have multiple units and over the years Ive called with questions and concerns related to them. Whenever I call, the staff is always willing to help. However, there is one member of the staff that in my time with ESS stands out above all the rest, Matt. He has addressed all of my issues respectfully and with such empathy as to make me feel like he is not only a professional representative but also my friend who truly understands my concerns and wants to help. He is straightforward and is always willing to get into the trenches to find the best possible outcome of a situation. He is very knowledgeable and in the rare event he needs to verify/clarify information, he is quick to return my call with an answer. He makes me feel confident that I have the best possible outcome in any situation. Matt is most definitely a people person! Best regards, Nick C.
Review №3
2022-06-10We couldnt have had a smoother experience moving into our units. We grossly underestimated what we needed and showed up needing another very large unit at the last minute. Brian was kind enough to arrange that and it was a blessing there was one available right next door!
Review №4
2022-05-08Matt was incredibly helpful when a small issue concerning pricing came up and I decided that I wanted to change units! Everything was handled smoothly and efficiently. I couldnt be more grateful! The unit itself is also in good shape.
Review №5
2022-07-09The staff here go above and beyond. Matt, in particular, even lent a hand moving things around and helping us get things in order. Easy, clear communication. Highly recommend.
Review №6
2022-06-05So far so good, we just parked our trailer there today. The check in process was easy, got a good spot and everything worked flawlessly except the app which I had a little trouble signing into with my phone.
Review №7
2022-02-27This location was surprisingly easy. Matt was real darn helpful. I appreciated they had the whole lot plowed right after a snowstorm so there was no hitch in moving my stuff into storage.
Review №8
2022-04-13Matt and Brian at the front desk are helpful, friendly and fun to chat with. The facility is clean, secure, and safe. Highly recommend.
Review №9
2021-10-08We were very impressed with their storage facility in Kingston, NY. The gent who set us up was very helpful and very pleasant, and he explained everything we needed to know. The rate was good, they threw in a second month which was great for us because we only need it short term. I would recommend Extra Space, and especially the Kingston location. Its very clean and well maintained.Mike -
Review №10
2022-01-31Great location, Great customer service. Great rates. Using it to store our trailer for the winter months. Manager is very accommodating and everyone Ive dealt with has been very nice.